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Dell OptiPlex 5080 Service Manual

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OptiPlex 5080 Tower
Service Manual
Regulatory Model: D29M
Regulatory Type: D29M001
May 2020
Rev. A00
Table of Contents
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Summary of Contents for Dell OptiPlex 5080

  • Page 1 OptiPlex 5080 Tower Service Manual Regulatory Model: D29M Regulatory Type: D29M001 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    NVIDIA GeForce GT 730............................. 11 AMD Radeon RX 640..............................12 AMD Radeon R5 430..............................13 System management features............................13 Dell Client Command Suite for In-Band systems management ............... 13 Chapter 3: Disassembly and reassembly ..................15 Side cover.................................... 15 Removing the side cover............................15 Installing the side cover..............................
  • Page 4 SD card reader (optional)..............................32 Removing the SD card reader..........................32 Installing the SD card reader............................ 33 Processor fan and heat-sink assembly.........................34 Removing the processor fan and heat-sink assembly..................34 Installing the processor fan and heat-sink assembly..................35 Processor.................................... 36 Removing the processor............................36 Installing the processor..............................
  • Page 5 Dell SupportAssist Pre-boot System Performance Check diagnostics..............71 Running the SupportAssist Pre-Boot System Performance Check..............71 Diagnostic LED behavior..............................72 Diagnostic error messages.............................. 73 System error messages..............................76 WiFi power cycle................................76 Chapter 5: Getting help....................... 77 Contacting Dell...................................77 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 9: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • Graphics options • System management features Graphics options Intel UHD 610 Graphics Table 1. Intel UHD 610 Graphics specifications Intel UHD 610 Graphics Bus Type Integrated Memory Type Graphics Level...

  • Page 11: Nvidia Geforce Gt 730

    Table 2. Intel UHD 630 Graphics specifications (continued) Intel UHD 630 Graphics Supports maximum resolution ● DP: 4096 x 2304 @60 Hz, 24 bpp ● Option DP: 4096 x 2304 @60 Hz ● Option USB type-C Alt mode: 4096 x 2304 @60 Hz ●...

  • Page 12: Amd Radeon Rx 640

    Table 3. NVIDIA GeForce GT 730 specifications (continued) Feature Values 30 W TGP ● 3DMark 11 (P): E4131 3D mark performance ● 3Dmark Vantage(P): AMD Radeon RX 640 Table 4. AMD Radeon RX 640 specifications Feature Values 1.2 GHz GPU frequency DirectX Shader model Open CL...

  • Page 13: Amd Radeon R5 430

    Dell Client Command Suite. In-Band management is when the system has a functional operating system and the device is connected to a network so that it can be managed. The Dell Client Command Suite of tools can be leveraged individually or with a systems management console like SCCM, LANDESK, KACE, etc.
  • Page 14 OS-consumable state. Dell Command l Configure is a graphical user interface (GUI) admin tool for configuring and deploying hardware settings in a pre-OS or post-OS environment, and it operates seamlessly with SCCM and Airwatch and can be self-integrated into LANDesk and KACE.

  • Page 15: Chapter 3: Disassembly And Reassembly

    Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Side cover • Front bezel • Fan shroud • Hard-drive assembly • 3.5-inch hard drive • Solid-state drive •...
  • Page 16 Steps 1. Loosen the thumbscrew (#6-32) that secures the side cover to the computer. 2. Slide the side cover towards the rear of the computer and lift the cover away from the computer. Disassembly and reassembly...

  • Page 17: Installing The Side Cover

    Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure. Disassembly and reassembly...

  • Page 18: Front Bezel

    Steps 1. Locate the side cover slot on your computer. 2. Align the tabs on the side cover with the slots on the chassis. 3. Slide the side cover towards the front of the computer to install it. 4. Tighten the thumbscrew (#6-32) to secure the side cover to the computer. Next steps 1.

  • Page 19: Installing The Front Bezel

    2. Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the computer chassis. 3. Remove the front bezel from the computer. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure.

  • Page 20: Fan Shroud

    Fan shroud Removing the fan duct Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the fan duct and provide a visual representation of the removal procedure. Steps 1.

  • Page 21: Hard-Drive Assembly

    Steps 1. Position the fan duct to align it with the slots on the computer chassis. 2. Press the fan duct until it clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 22: Removing The 2.5-Inch Hard-Disk Drive Bracket

    Steps 1. Disconnect the hard-drive data and power cables from the connectors on the 2.5-inch hard-disk drive module. 2. Press the release tabs on both the sides of the hard-disk drive bracket to release it from the slots on the computer chassis. 3.

  • Page 23: Installing The 2.5-Inch Hard-Disk Drive Bracket

    About this task The following images indicate the location of the 2.5-inch hard-disk drive bracket and provides a visual representation of the removal procedure. Steps 1. Pry one side of the hard-disk drive bracket edge to release the tabs on the bracket from the slots on the first hard-disk drive.

  • Page 24: 3.5-Inch Hard Drive

    Steps 1. Align the hard-drive assembly at an angle to the slot on the computer. 2. Press the release tabs on the hard-disk drive bracket and slightly align back to insert the hard-disk drive assembly to the slot on the computer chassis. 3.

  • Page 25: Installing The 3.5-Inch Hard-Disk Drive

    2. Remove the side cover. 3. Remove the duct. About this task The following images indicate the location of the 3.5-inch hard-disk drive and provides a visual representation of the removal procedure. Steps 1. Disconnect the data and power cables from the connectors on the 3.5-inch hard-disk drive module. 2.

  • Page 26: Solid-State Drive

    Steps 1. Hold the 3.5-inch hard drive against the chassis and align the four (#6-32) grommet screws on the hard-disk drive with the screw holes on the chassis. 2. Slide the 3.5-inch hard-disk drive down to lock the four grommet screws on to its screw holes on the chassis. 3.

  • Page 27: Installing The M.2 2230 Pcie Solid-State Drive

    Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 28: Removing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2230 solid-state drive to the system board. Next steps 1.

  • Page 29: Installing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 30: Memory Modules

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. 3. Replace the screw (M2x3.5) to secure the M.2 2280 solid-state drive to the system board. Next steps 1.

  • Page 31: Installing The Memory Modules

    Steps 1. Pull the securing clips from both side of the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure.

  • Page 32: Sd Card Reader (Optional)

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 33: Installing The Sd Card Reader

    2. Remove the (M2x3.5) screw that secures the card reader to the SD card slot. 3. Slide and remove the SD card reader from the connector on the system board. Installing the SD card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the SD card reader and provides a visual representation of the installation procedure.

  • Page 34: Processor Fan And Heat-Sink Assembly

    Next steps 1. Install the duct. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Processor fan and heat-sink assembly Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 35: Installing The Processor Fan And Heat-Sink Assembly

    2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly off the system board. Installing the processor fan and heat-sink assembly Prerequisites NOTE: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 36: Processor

    Processor Removing the processor Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the duct. 4. Remove the processor fan and heat-sink assembly. NOTE: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure.

  • Page 37: Installing The Processor

    2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket. Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 38: Graphics Card

    NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of the processor are higher than the others, the processor is not seated properly.

  • Page 39: Installing The Graphics Card

    Steps 1. Locate the graphics card (PCI-Express). 2. Lift the pull tab to open the PCIe door. 3. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 40: Graphical Processing Unit

    Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Lift the pull tab to close the PCIe door. Next steps 1.

  • Page 41: Installing The Powered Gpu

    2. Remove the side cover. 3. Remove the duct. About this task The following images indicate the location of the powered graphical processing unit and provides a visual representation of the removal procedure. Steps 1. Disconnect the two power cables from the connectors on the powered GPU. 2.

  • Page 42: Installing The Coin-Cell Battery

    Steps 1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board. 2. Remove the coin-cell battery away from the computer. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 43: Wlan Card

    Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.

  • Page 44: Installing The Wlan Card

    Steps 1. Remove the (M2x3.5) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 45 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 6. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 46: Slim Optical-Drive

    Slim optical-drive Removing the Slim-Optical Disk Drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the duct. About this task The following images indicate the location of the slim ODD and provides a visual representation of the removal procedure. Steps 1.

  • Page 47: Slim Optical-Drive Bracket

    Steps 1. Insert the slim ODD assembly into the ODD slot. 2. Slide the slim ODD assembly until it snaps into place. 3. Route the power cable and data cable through the routing guides and connect the cables to the slim ODD. Next steps 1.

  • Page 48: Installing The Slim-Odd Bracket

    Steps 1. Pry the slim-ODD bracket to release it from the slot on the ODD. 2. Remove the slim-ODD bracket off the ODD. Installing the slim-ODD bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the slim-ODD bracket and provides a visual representation of the installation procedure.

  • Page 49: Voltage Regulator Heat Sink

    4. Follow the procedure in after working inside your computer. Voltage regulator heat sink Removing the VR heat sink Prerequisites 1. Follow the procedure in before working inside your computer. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 50: Speaker

    Steps 1. Remove the liner behind the VR heatsink module. 2. Align and adhere the VR heatsink on the system board. 3. Tighten the two captive screws that secure the VR heatsink to the system board. Next steps 1. Install the duct.

  • Page 51: Installing The Speaker

    Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1.

  • Page 52: Installing The Power Button

    About this task The following images indicate the location of the power button and provides a visual representation of the removal procedure. Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Press the release tabs on the power-button head and slide the power-button cable out from the front-side chassis of the computer.

  • Page 53: Power-Supply Unit

    Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1.
  • Page 54 Disassembly and reassembly...

  • Page 55: Installing The Power-Supply Unit

    Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and unroute them from the routing guides on the chassis. 3. Remove the three (#6-32) screws that secure the power-supply unit to the chassis. 4.
  • Page 56 Disassembly and reassembly...

  • Page 57: Intrusion Switch

    Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three (#6-32) screws to secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board.

  • Page 58: Installing The Intrusion Switch

    Steps 1. Disconnect the intruder cable from the connector on the system board. 2. Slide and remove the intrusion switch from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the intrusion switch and provides a visual representation of the installation procedure.

  • Page 59: Optional I/O Modules (Type C/ Hdmi/Vga/Dp/Serial)

    Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Connect the intruder cable to the connector on the system board. Next steps 1. Install the duct. 2. Install the side cover.

  • Page 60: Installing Optional I/O Modules (Type-C/Hdmi/Vga/Dp/Serial)

    3. Remove the I/O module from the computer. Installing optional I/O modules (Type-C/HDMI/VGA/DP/Serial) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the system board and provides a visual representation of the installation procedure. Disassembly and reassembly...
  • Page 61 Disassembly and reassembly...
  • Page 62 Disassembly and reassembly...
  • Page 63 Steps 1. To remove the dummy metal bracket, insert a flathead screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the optional I/O module (Type-C/HDMI/VGA/DP/Serial) into its slot from the inside of your computer. 3.

  • Page 64: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 65 Disassembly and reassembly...
  • Page 66 Steps 1. Remove the two (#6-32) screws that secure the front I/O-bracket to the chassis. 2. Slide and remove the front I/O-bracket from the chassis. 3. Disconnect all the cables that are connected to the system board. 4. Remove the M.2 card standoff (#6-32) screw and eight (#6-32) screws that secure the system board to the chassis. Disassembly and reassembly...

  • Page 67: Installing The System Board

    5. Lift the system board at an angle and remove the system board off the chassis. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the system board and provides a visual representation of the installation procedure. Disassembly and reassembly...
  • Page 68 Disassembly and reassembly...
  • Page 69 Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the M.2 card standoff (#6-32) screw and eight (#6-32) screws that secure the system board to the chassis. 3.
  • Page 70 4. Align the front I/O-bracket with the slots on the chassis. 5. Replace the two (#6-32) screws to secure the front I/O-bracket to the chassis. Next steps 1. Install the processor. 2. Install the processor fan and heat-sink assembly. 3. Install the coin-cell battery.

  • Page 71: Chapter 4: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 72: Diagnostic Led Behavior

    Blinking pattern Amber White Problem description Suggested resolution Unrecoverable SPI Flash Failure CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ● Flash latest BIOS version BIOS corruption or ROM ●...

  • Page 73: Diagnostic Error Messages

    CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed. Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer.
  • Page 74 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.
  • Page 75 The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 76: System Error Messages

    The computer failed to complete the boot routine three system have failed at checkpoint [nnnn]. For consecutive times for the same error. help in resolving this problem, please note this checkpoint and contact Dell Technical Support CMOS checksum error RTC is reset, BIOS Setup default has been loaded.

  • Page 77: Chapter 5: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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