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Dell OptiPlex 5080 Service Manual

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OptiPlex 5080 Small Form Factor
Service Manual
Regulatory Model: D15S
Regulatory Type: D15S001
May 2020
Rev. A00
Table of Contents
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Summary of Contents for Dell OptiPlex 5080

  • Page 1 OptiPlex 5080 Small Form Factor Service Manual Regulatory Model: D15S Regulatory Type: D15S001 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    NVIDIA GeForce GT 730............................10 AMD Radeon RX 640..............................11 AMD Radeon R5 430..............................12 System management features............................12 Dell Client Command Suite for In-Band systems management ............13 Chapter 3: Field service information.................... 14 Side cover.................................... 14 Removing the side cover............................14 Installing the side cover..............................
  • Page 4 System board..................................39 Removing the system board............................. 39 Installing the system board............................42 Chapter 4: Troubleshooting......................47 Dell SupportAssist Pre-boot System Performance Check diagnostics..............47 Running the SupportAssist Pre-Boot System Performance Check..............47 Diagnostic LED behavior..............................48 Diagnostic error messages.............................. 49 System error messages..............................52 WiFi power cycle................................

  • Page 5: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 8: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • Graphics options • System management features Graphics options Intel UHD 610 Graphics Table 1. Intel UHD 610 Graphics specifications Intel UHD 610 Graphics Bus Type Integrated Memory Type Graphics Level...

  • Page 10: Nvidia Geforce Gt 730

    Table 2. Intel UHD 630 Graphics specifications (continued) Intel UHD 630 Graphics Operating Systems Graphics/ Video API Support DirectX 12, OpenGL (4.5 from Intel CML POR) Supports maximum resolution ● DP: 4096 x 2304 @60 Hz, 24 bpp ● Option DP: 4096 x 2304 @60 Hz ●...

  • Page 11: Amd Radeon Rx 640

    Table 3. NVIDIA GeForce GT 730 specifications (continued) Feature Values Power consumption ● 20 W TDP 30 W TGP ● 3DMark 11 (P): E4131 3D mark performance ● 3Dmark Vantage(P): AMD Radeon RX 640 Table 4. AMD Radeon RX 640 specifications Feature Values 1.2 GHz...

  • Page 12: Amd Radeon R5 430

    Dell Client Command Suite. In-Band management is when the system has a functional operating system and the device is connected to a network so that it can be managed. The Dell Client Command Suite of tools can be leveraged individually or with a systems management console like SCCM, LANDESK, KACE, etc.

  • Page 13: Dell Client Command Suite For In-Band Systems Management

    OS-consumable state. Dell Command l Configure is a graphical user interface (GUI) admin tool for configuring and deploying hardware settings in a pre-OS or post-OS environment, and it operates seamlessly with SCCM and Airwatch and can be self-integrated into LANDesk and KACE.

  • Page 14: Chapter 3: Field Service Information

    Field service information Topics: • Side cover • Front bezel • Hard-drive assembly • Solid-state drive • WLAN card • Slim optical-drive • Heat sink • Coin-cell battery • Memory modules • Processor • System board Side cover Removing the side cover Prerequisites 1.
  • Page 15 Steps 1. Press down on the release latch until your hear a click. 2. Slide the side cover towards the back of the system. 3. Lift the side cover from the system. Field service information...

  • Page 16: Installing The Side Cover

    Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side panels and provides a visual representation of the installation procedure. Field service information...

  • Page 17: Front Bezel

    Steps 1. Locate the side cover slot on your computer. 2. Slide the side cover towards the front of the system till you hear the release latch click. Next steps 1. Follow the procedure in after working inside your computer. Front bezel Removing the front bezel Prerequisites...

  • Page 18: Installing The Front Bezel

    Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure. Steps 1.

  • Page 19: Removing The Hard Drive Bracket

    2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the 2.5 in. hard drive and provide a visual representation of the removal procedure. Steps 1. Disconnect the hard drive data cable and power cable from the connectors on the hard drive. 2.

  • Page 20: Installing The 2.5 In. Hard Drive Assembly

    Steps 1. Locate the hard drive bracket on your computer. 2. Remove the eight M3x3 screws from the hard drive bracket. Installing the 2.5 in. hard drive assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 2.5 in.

  • Page 21: Installing The Hard Drive Bracket

    Steps 1. Insert the hard drive assembly into the slot on the system and slide the hard drive assembly down. 2. Press down the hard drive assembly, until it clicks into place. 3. Replace the 6-32 screw to fix the hard drive assembly. 4.

  • Page 22: Solid-State Drive

    Steps 1. Replace the eight M3x3 screws to secure the hard drive bracket. 2. Align and insert the drive bracket with the slots on the drive. Next steps 1. Install the 2.5 in. hard drive assembly. 2. Install the front bezel. 3.

  • Page 23: Installing The M.2 2230 Pcie Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 24: Removing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Insert the solid-state drive at a 45-degree angle into the system board. 3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board. Next steps 1.

  • Page 25: Installing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 26: Wlan Card

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Insert the solid-state drive at a 45-degree angle into the system board. 3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board. Next steps 1.

  • Page 27: Installing The Wlan Card

    Steps 1. Remove the (M2x3) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 28 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 6. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 29: Slim Optical-Drive

    Slim optical-drive Removing the Slim-Optical Disk Drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Side cover. About this task The following images indicate the location of the slim ODD and provides a visual representation of the removal procedure. Steps 1.

  • Page 30: Installing The Slim-Optical Disk Drive

    Installing the Slim-Optical Disk Drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the slim ODD and provide a visual representation of the installation procedure. Steps 1.

  • Page 31: Heat Sink

    Heat sink Removing the heat-sink Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the heat-sink and provide a visual representation of the removal procedure. Steps 1.

  • Page 32: Coin-Cell Battery

    Steps 1. Place the heat sink on the processor. 2. Tighten the captive screws that secure the heat-sink to the system board and connect the heat sink fan cable to the system board. Next steps 1. Install the front bezel. 2.

  • Page 33: Installing The Coin-Cell Battery

    Steps 1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board. 2. Remove the coin-cell battery away from the system. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 34: Memory Modules

    Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.

  • Page 35: Installing The Memory Modules

    Steps 1. Pull the securing clips from the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory modules Prerequisites About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure.

  • Page 36: Processor

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.
  • Page 37 Steps 1. Align the pin-1 corner of the processor with the pin 1 corner of the processor socket, and then place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.

  • Page 38: Removing The Processor

    Removing the processor Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the heat-sink. NOTE: The processor might still be hot, allow the processor to coll before you start the removal procedure. About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure.

  • Page 39: System Board

    3. Gently lift the processor from the processor socket. System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the hard drive assembly. 5.
  • Page 40 Field service information...
  • Page 41 Field service information...

  • Page 42: Installing The System Board

    Steps 1. Remove the screw (6-32) that secures the I/O panel. 2. Lift the I/O panel away from the system board. 3. Disconnect the intrusion switch cable. 4. Disconnect the system board power supply cables. 5. Disconnect the power button switch cable. 6.
  • Page 43 Field service information...
  • Page 44 Field service information...
  • Page 45 Steps 1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system. 2.
  • Page 46 3. Install the heat-sink. 4. Install the WLAN card. 5. Install the solid-state drive. 6. Install the hard drive assembly. 7. Install the front bezel. 8. Install the side cover. 9. Follow the procedure in after working inside your computer. Field service information...

  • Page 47: Chapter 4: Troubleshooting

    Check diagnostics About this task The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 48: Diagnostic Led Behavior

    Diagnostic LED behavior Table 7. Diagnostic LED behavior Blinking pattern Amber White Problem description Suggested resolution Unrecoverable SPI Flash Failure CPU failure ● Run the Intel CPU diagnostics tools. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 49: Diagnostic Error Messages

    CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed. Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer.
  • Page 50 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.
  • Page 51 The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 52: System Error Messages

    The computer failed to complete the boot routine three system have failed at checkpoint [nnnn]. For consecutive times for the same error. help in resolving this problem, please note this checkpoint and contact Dell Technical Support CMOS checksum error RTC is reset, BIOS Setup default has been loaded.

  • Page 53: Chapter 5: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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