Page 1: Getting Started
Getting Started Compaq Presario 6000 and 8000 Series Computer This guide helps you get acquainted with the features of your computer and provides solutions to problems. Connection locations and system components may vary.
Page 2 © 2002, 2003 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Presario, Evo, and iPAQ are trademarks of Compaq Computer Corporation in the U.S. and other countries/regions. Microsoft, MS-DOS, Windows, and Windows XP are trademarks of Microsoft Corporation in the U.S. and other countries/regions. Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S.
Page 3: Table Of Contents
1 Getting Information and Updates Warranty and Support Guide ..1–2 2 Setting Up the Computer Turning On the Computer for the First Time ... 2–1 Registering with Compaq .
Page 4 Using the Mouse ....3–14 Using the Scroll Mouse ..3–15 Using the Optical Mouse ..3–16 Using the Wireless Optical Mouse.
Page 5 5 Maintaining the Computer Routine Maintenance Guidelines ..5–1 Preventive Maintenance ... . . 5–2 Cleaning Up the Hard Drive ..5–3 Emptying the Recycle Bin.
Page 6 Upgrading or Replacing Memory..8–17 Removing a Memory Module ..8–18 Replacing or Adding a Memory Module....8–19 Removing or Installing an Expansion Card.
Page 7: Getting Information And Updates
Getting Information and Updates Information about your computer is available in the printed documents that came with your computer and from the Compaq Web site. Use this guide as your first point of reference, and then refer to the following documents: ■...
Page 8: Warranty And Support Guide
Getting Information and Updates When requesting computer support, include the following information in your inquiry. Please write it down now for your future reference. (The serial number is found on a label attached to the chassis of your computer.) Product Name: ______________________________ Model Name: _______________________________ Serial Number: ______________________________ Date of Purchase: ____________________________...
Page 9: Setting Up The Computer
Follow the steps shown in the Quick Setup guide to set up the computer in your work area. Then read the topics in this section describing how to turn on the computer for the first time, and finish the registration process. After registering, install any software programs that came on CDs or DVDs included in the computer box (select models only).
Page 10: Registering With Compaq
■ Double-click the Registration icon on your desktop, and follow the onscreen instructions. The registration icon appears on your desktop only if you did not register during the initial setup of your computer. Getting Started...
Page 11: Making Recovery Cds
Making Recovery CDs In the unlikely event that there is damage to the hard disk drive, or you have to replace it, you must use recovery CDs that you create to reinstall the operating system and software. Make the recovery CDs for your PC by using the Compaq Recovery CD Creator now, before a need occurs.
Page 12 Setting Up the Computer 2–4 Getting Started...
Page 13: Using The Computer
The operation of your computer is controlled by two kinds of software: ■ The Microsoft Windows operating system, which governs the interaction of the computer’s hardware, peripherals, and software applications ■ Software applications, such as Microsoft Works, which perform specific functions Getting Started Using the Computer You will find information about using applications...
Page 14: Using The Diskette (Floppy) Drive
Using the Computer Using the Diskette (Floppy) Drive The diskette drive (also known as a floppy drive) uses a 3.5" diskette (or floppy disk) to store files. A diskette can hold up to 1.44 MB of data. Once information is copied onto a diskette, it remains until you delete or overwrite it.
Page 15: Using The Hard Drive
■ To remove a diskette, press the Eject button 1 on the diskette drive. CAUTION: Wait until the diskette drive activity is complete (the activity light 2 stops glowing) before removing a diskette. Removing a diskette when the drive is reading from or writing to the diskette can damage the diskette or the information stored on it.
Page 16 Using the Computer To Check Hard Disk Space 1. Click the Start button on the Windows taskbar. 2. Click My Computer. 3. Click the hard disk drive you are checking, usually labeled (C:). 3–4 4. Notice the amount of free space listed in the Details area, and make sure it is enough for your application or data.
Page 17: Using The Cd Or Dvd Drive
Using the CD or DVD Drive Your computer may have one or two optical drives — CD-ROM, CD-RW, DVD-ROM, and/or DVD+RW/+R drives — depending on the model you purchased. Some computers have a combination drive (known as a combo drive), which combines the functions of two drives into one.
Page 18 Using the Computer Comparison of Drives and Actions Allows you to Read CDs, CD-Rs, and CD-RWs Read DVDs Read data from CD Listen to music Record music onto a CD Write data to disc for storage View movies Record home videos 3–6 CD-ROM CD-RW...
Page 19: Support For Disc Types
Support for Disc Types You can use several different types of optical discs with your CD or DVD drives. The type of drive in your computer and the type of disc you use determine what you can do. For example, you can listen to music, but not record it, if you use a CD-ROM disc in the CD drive.
Page 20: Inserting And Removing A Cd Or Dvd Disc
Using the Computer If you insert a blank CD-R or CD-RW disc, use RecordNow to copy audio or data files. If you insert a blank DVD, a program opens for you to use to record to the disc. See “Using the DVD Writer Drive”...
Page 21: Listening To Music
To Remove a Disc ■ To remove the disc, press the Load/Eject button to open the drive. Listening to Music You can listen to music using any CD-ROM, CD-RW, DVD-ROM, DVD+RW/+R, or combo drive. To Listen to Music 1. Insert a CD or DVD disc. 2.
Page 22: Playing A Movie
2. Wait for the DVD to start playing automatically. If it does not, follow these steps. a. Click the Start button on your Windows desktop. b. Click All Programs, WinDVD, and then WinDVD Player. c. Click the Play button to start the movie.
Page 23: Creating A Cd
Creating a CD There are several applications available for creating CDs. Compaq provides CD burning software on select models to assist you with creating CDs. Uses of the CD-RW Drive You can create An audio CD Create personal music CDs with your favorite music tracks and MP3/WMA files. A data CD Store data from files or folders on your hard disk.
Page 24 Using the Computer You can use either CD-R or CD-RW discs to create your CDs. You can write to a CD-R disc only once; but you can write to, erase, rewrite to, and reuse a CD-RW disc. CD-R and CD-RW Disc Comparison Allows you to Write/Record to CD once Write/Record to CD multiple times...
Page 25: Maintaining The Cd Or Dvd Drive
Maintaining the CD or DVD Drive Keep the following guidelines in mind when maintaining and cleaning your CD or DVD drive: ■ Do not move the drive while it is operating. ■ Avoid exposing the drive to rapid changes in temperature.
Page 26: Using The Mouse
Using the Computer Using the Mouse Your computer includes either a Scroll Mouse, an Optical Mouse, or a Wireless Optical Mouse. 3–14 Mouse Components Left mouse Click and quickly release button to make screen selections. Double-click and quickly release to open applications and files.
Page 27: Using The Scroll Mouse
Getting Started Using the Scroll Mouse The mouse directs the cursor on the Windows desktop. Use the mouse to move quickly through a document or Web site. Moving through a document or Web site with the scroll wheel is faster than using the scroll bar.
Page 28: Using The Optical Mouse
Using the Computer the cursor from the starting point icon, the faster the scrolling occurs. To stop autoscrolling, press any mouse button. Autoscrolling does not work with some software. Using the Optical Mouse The optical mouse is available with select models. It provides the same functions as the scroll mouse, but it uses an optical sensor instead of a mechanical ball to determine the position of...
Page 29: Using The Wireless Optical Mouse
Using the Wireless Optical Mouse The wireless optical mouse and wireless keyboard may be available. The wireless mouse provides the same functions as the optical mouse, but uses a receiver unit to communicate with your computer instead of a connector cable. If your mouse does not function properly, see the troubleshooting section “Wireless Mouse”...
Page 30 Using the Computer Compaq Internet Keyboard Components Function keys Perform special functions, depending on the software application being used. Internet buttons Provide quick access to your favorite Web sites, services, and applications. (Internet buttons are not available on all keyboards.) Edit keys Include the following: Insert, Home, Page Up, Delete, End, and Page Down.
Page 31: Using The Internet Buttons
Compaq Internet Keyboard Components (Continued) Windows Logo keys* Open the Start menu in Microsoft Windows. Used in combination with other keys to perform other functions. Main keys Work like standard typewriter-style keys. *Keys available in select geographic countries/regions. Some keyboards may include buttons to adjust speaker volume or put the PC in standby mode. Using the Internet Buttons The Internet Buttons make accessing your favorite Web sites, services, and applications easier and...
Page 32 Using the Computer Internet Buttons Instant Internet Provides your daily starting point to the Internet. It connects you to a customizable Web page filled with local weather, news, sports, and financial information. Help Takes you to the Help and Support Center, which provides information about your computer and computer-related peripherals as well as access links to online technical support.
Page 33 Internet Buttons (Continued) Entertainment Connects you to the world of entertainment, featuring music downloads, streaming video, Webcasts, entertainment news, and reviews. My Presario PC Takes you to the My Presario Web site. Retail/Affinity Provides an instant connection to your computer store and a variety of Central leading consumer companies.
Page 34: Customizing The Internet Buttons
Using the Computer Customizing the Internet Buttons All Internet Buttons can be reprogrammed to open any software application or data file on your hard drive, or any Internet address. To Reprogram the Internet Buttons 1. Click the Start button from the Windows taskbar.
Page 35: Using Speakers
5. Click and drag the Screen Resolution slide control on the Settings tab to display less or more on your screen. Moving the slide toward Less increases the size of text on your screen. Moving the slide toward More decreases the size of text.
Page 36: Using Multi-Channel Audio Speakers
Using the Computer Your PC includes a set of stereo speakers that you can either attach to the monitor (select models only) or place on the desk. For details on connecting the stereo speakers to the PC, see the setup poster. If your PC has the multi-channel audio speakers option (select models only), you can connect 4 channels for 4 speakers output or 6 channels...
Page 37 To confirm that your PC has multi-channel audio: 1. Click Start on the taskbar. 2. Choose All Programs. If you see the Multi-channel Sound Manager folder in the All Programs menu, your PC has the multi-channel option. To connect your multi-channel speaker system to the PC: 1.
Page 38 Using the Computer To configure multi-channel audio output for speakers configuration: 1. Click Start on the taskbar. 2. Choose All Programs. 3. Click Multi-channel Sound Manager. The Audio Configuration window opens. If you do not see Multi-channel Sound Manager in the All Programs menu, your PC does not have the multi-channel option.
Page 39 3. Click the Audio tab. 4. Click the option for the number of speakers that matches your multi-channel speaker system. 5. Click OK. If you want to play a stereo DVD, repeat these steps (1 through 5) and change the audio properties for WinDVD to match the DVD output.
Page 40: Adjusting Speaker Volume
Using the Computer Adjusting speaker volume You can adjust speaker volume by: ■ Using the volume knob on the speakers (select models only). ■ Using the Volume icon on the taskbar. If you do not see this Volume icon, click Start, Control Panel, Sounds, Speech, and Audio Devices, if present, and then double-click Sounds and Audio Devices to...
Page 41: Turning Off The Computer
The two ways to use the Volume icon are: 1. Click the Volume icon on the taskbar. 2. Adjust the volume. 3. When you are satisfied with the sound level, click outside the Volume window to close this window. 1. Double-click the Volume icon on the taskbar. The Volume Control settings window opens.
Page 42: Printing
Using the Computer Printing You can print text and graphics from most applications and Internet sites if you have a printer connected to your computer and the necessary software installed for the printer. For additional information on connecting a printer to your computer, see the setup documentation for the printer.
Page 43: Saving Energy
To Use the Print Menu 1. Click File on the menu bar. 2. Click Print. 3. Select your printing options. Remember, the look and feel of the Print dialog box varies from application to application. 4. Click OK. Getting Started Saving Energy As an alternative to shutting down the computer, you can conserve energy by putting the computer...
Page 44: Standby Mode
Using the Computer Standby Mode When the computer is in standby mode, it goes into a low-power state and the monitor is blank, as if it’s turned off. The next time you use the computer, any programs, folders, and documents that were open before you put the computer into standby are available again.
Page 45: Hibernation Mode
Hibernation Mode When the computer is in hibernation mode, it saves everything that is in computer memory to the hard disk, turns off the monitor and the hard disk, and then turns itself off. When you turn on the computer again, everything (programs, folders, and documents) is restored to the screen.
Page 46: Automatic Standby Or Hibernation Mode
Using the Computer Automatic Standby or Hibernation Mode To automatically put the computer into standby or hibernation mode, modify the power management settings. To Modify the Power Management Settings 1. Click Start on the taskbar. 2. Click Control Panel. 3. Click Performance and Maintenance. 4.
Page 47: Using The Internet
Quick Setup guide included with your computer. Next, establish an Internet Service Provider (ISP) account. On certain models, Compaq provides a selection of ISPs for you to choose from; check your Windows desktop. 4–1...
Page 48: What Is The Internet
Using the Internet What Is the Internet? The Internet is a shared network of computers that transmit data and make the electronic exchange of information possible. Documents are stored on servers (specialized computers) on the Internet. Many of these documents are Web pages, part of the interlinked World Wide Web.
Page 49: Web Browsers
Web Browsers A Web browser like Microsoft Internet Explorer lets you view and explore information on the Web. Common features of a Web browser include: ■ Home page — your starting point for exploring the Web ■ Search engine — an application that searches for Web information you request ■...
Page 50 Using the Internet 2. Click the Send and Receive button on the toolbar. A dialog box requesting your password is displayed. 3. If you are prompted for a password, type it in. 4. Click Remember Password. 5. Click OK. You are now set up and ready to use e-mail.
Page 51 4. Type the subject of your message in the Subject box 3. Getting Started 5. Type your message in the message window 4. 6. Click Send 5. E-mail addresses contain no spaces and have a period after the server name. Dashes and underscores may be used.
Page 52 Using the Internet To Read Your E-mail Messages Your ISP receives e-mail messages for you automatically, even when your computer is shut down. The ISP then stores your messages until you connect to the Internet and then open your e-mail program and read them. ƒ...
Page 53: Content Advisor
■ Adjust the type of content people can view with or without your permission Getting Started To Restrict Internet Content 1. On the Windows desktop, click Start, and then click Control Panel. Using the Internet 4–7...
Page 54 Using the Internet 2. In the Control Panel, click Network and Internet Connections, and then click Internet Options. 3. Click the Content tab 1. 4. In the Content Advisor area, click Enable 2. 5. Click Settings, and then type your password in the Password box.
Page 55: Maintaining The Computer
Routine and preventive maintenance for the computer is important. A few basic procedures help keep the computer in good operating condition. Getting Started Maintaining the Computer Routine Maintenance Guidelines Keep the following care guidelines in mind when you are setting up or using your computer: ■...
Page 56: Preventive Maintenance
Maintaining the Computer ■ Make sure you have at least 3 inches (8 cm) of space between the top of the monitor and any cabinet. ■ Never block vents or air intake areas for the computer or monitor. ■ Never operate the computer with the cover or side panel removed.
Page 57: Cleaning Up The Hard Drive
Cleaning Up the Hard Drive As you use your computer and store files, the hard drive begins to fill up and get cluttered, which ultimately affects performance. To prevent this, you can delete files that you are not using. CAUTION: You should not delete any unfamiliar files.
Page 58: Emptying The Recycle Bin
Once you empty the recycle bin, your files are permanently deleted. To Empty the Recycle Bin 1. Double-click the Recycle Bin icon on your Windows desktop. 2. On the File menu, click Empty Recycle Bin to delete all files. 3. Click Yes to confirm the deletion.
Page 59: Defragmenting The Drive
6. On the Tools tab, click the Check Now button. 7. Select the disk check options you want to use. 8. Click Start to begin scanning. Getting Started Maintaining the Computer Defragmenting the Drive You can improve the efficiency of the computer by defragmenting it regularly.
Page 60: Virus Protection
Maintaining the Computer 5. Click Properties. 6. On the Tools tab, click the Defragment Now button. 7. Select the disk you want to defragment. 8. Click Defragment to begin. Virus Protection A computer virus can destroy information on the hard drive. You can get a virus from infected files accessed from: ■...
Page 61: Using Application Recovery And System Recovery
If you have trouble running programs or accessing data, some files on your hard drive may have been corrupted. If so, you may be able to solve the problem with one of the following programs: ■ Microsoft System Restore, a component of the Windows XP operating system ■...
Page 62: System Restore
Using Application Recovery and System Recovery Before using the Compaq Presario System Recovery or Application Recovery programs, try using the System Restore. System Restore If software on your hard drive accidentally gets erased or damaged, try the Microsoft System Restore feature in Windows XP to restore the computer system and program settings.
Page 63: Application Recovery
Application Recovery If an individual application or driver accidentally gets erased or damaged, you can reinstall the software using the Compaq Presario Application Recovery program. Not all models include the Application Recovery program. Perform steps 1 through 5 of “To Start Application Recovery” on page 6–3.
Page 64: System Recovery
Using Application Recovery and System Recovery 10. When you have finished recovering applications or drivers, close the Application Recovery program. 11. Click Start on the taskbar. 12. Click Turn Off Computer, and then click Restart to restart the PC. CAUTION: Do not skip this last step! You must restart the computer when you finish recovering applications or drivers.
Page 65: Using Compaq Recovery Cd Creator
The System Recovery program uses a special recovery partition on the hard disk to store an image of the original software. The system recovery image is in a partition area of the hard drive; this disk space is not available for your use. In the unlikely event that you replace the hard drive or somehow damage the data in the special recovery partition on the hard drive, you must use...
Page 66 Using Application Recovery and System Recovery 8. Click Compaq PC System Recovery. 9. Wait until the System Recovery box appears asking Do you really want to start Compaq PC System Recovery? 10. Click Yes to continue with the recovery process. 11.
Page 67: Using Compaq Recovery Cd Creator
Using Compaq Recovery CD Creator Before you experience any problem, it is a good idea to make recovery CDs for your PC by using the Compaq Recovery CD Creator. A recovery CD set is a complete image of the original Compaq Presario home PC hard disk drive contents and is matched to your PC model.
Page 68 Using Application Recovery and System Recovery You can quit the process at any time. The next time you run the program, it begins where it left off. If you quit the process when it is in the middle of creating a CD (before it has been completely written and verified), when you resume the Recovery CD Creator program it starts at the beginning of recreating the...
Page 69: System Recovery Using Recovery Cds
System Recovery Using Recovery CDs Make your own recovery CDs before you need them; see “Using Compaq Recovery CD Creator” on page 6–7. If you do not have recovery CDs when you need them, you must contact Compaq Support for help. The recovery CDs can be used only with the specified PC model.
Page 70 Using Application Recovery and System Recovery ■ Full System Recovery: This recovery process erases and reformats the hard disk drive, creates a new hard disk partition, erases all added hard disk data, and then reinstalls the operating system. You must reinstall any software that was not installed on the computer at the factory.
Page 71 4. Press the Power button on the front of the PC to turn on the computer. 5. Enter the BIOS setup program during the startup by doing the following: When the black screen with the Compaq logo appears, press the F1 key on the keyboard until Entering SETUP displays.
Page 72 Using Application Recovery and System Recovery 11. With Yes selected, press Enter. The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. ❏ For standard recovery, press R, and then press R again. Click Next to proceed with the non-destructive system recovery.
Page 73 17. Change the first boot device using one of these methods: ❏ Press the down arrow or up arrow key to select the CD-ROM item. Press the – (minus) key to move the CD-ROM item down until it is the third item in the list. ❏...
Page 74 Using Application Recovery and System Recovery 6–14 Getting Started...
Page 75: Finding Help & Support
This chapter provides information for identifying and solving common problems that may occur with your computer. You can easily diagnose and solve many computer problems on your own, without contacting a Compaq Support Specialist. If you have a computer problem or question, check the following resources for answers: ■...
Page 76: Integrated Help Tool
Finding Help & Support Integrated Help Tool If you don’t find what you need in this chapter, press the Help G button on your keyboard. This accesses an integrated help and assistance tool from Microsoft and Compaq, the Help and Support Center, which provides: ■...
Page 77: Preparing To Ship The Computer
■ Open an online service event with a Compaq Support Specialist. Do you have a product warranty issue or need to contact a technical expert? Contact Compaq online for the fastest time to a solution (not available in all countries/regions). To ensure proper handling of your service event, please include your: ❏...
Page 78: Solving Minor Problems
Finding Help & Support ■ Disconnect all power cords from the electrical outlet and then from the computer and external devices. ■ Pack the computer and external devices in their original packing boxes or in sufficient packing material to protect them. Solving Minor Problems Before contacting a Compaq Support Specialist, keep in mind that the information needed to correct...
Page 79 Computer is in standby mode. Getting Started Problem 1. On the Windows desktop, click Start and then click Control Panel. 2. Click Sounds, Speech, and Audio Devices, and then click Sounds and Audio Devices. 3. Click the Mute check box to remove the check mark from the box.
Page 80 Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive Symptom CD-ROM, CD-RW, CD has been inserted DVD-ROM, or DVD+RW/+R upside down. drive cannot read a disc or The DVD-ROM drive takes takes too long to start. longer to start because it has to determine the type of media being played, such as audio or video.
Page 81 (Continued) Getting Started Problem 1. On the Windows desktop, click Start and then click Control Panel. 2. Click Performance and Maintenance, and then click System. 3. Click the Hardware tab, and then click Device Manager button.
Page 82 Finding Help & Support CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive (Continued) Symptom Recording audio CDs is Wrong disc type or difficult or impossible. poor quality disc. 7–8 Problem Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc.
Page 83 Diskette error has occurred. Getting Started Problem To format the diskette: 1. On the Windows desktop, click Start and then click My Computer. 2. Right-click the 3½ Floppy (A:) icon. 3. Select Format from the pop-up menu. 4. Select the desired options, and click Start to begin formatting the diskette.
Page 84 Finding Help & Support Diskette (Floppy) Drive (Continued) Symptom Diskette drive light stays on. Diskette has been improperly inserted. Diskette drive is damaged. Diskette drive cannot save Diskette is full or the file is information to the diskette. too big. Diskette is write-protected.
Page 85 (Continued) Getting Started Problem To format the diskette: 1. On the Windows desktop, click Start and then click My Computer. 2. Right-click the 3½ Floppy (A:) icon. 3. Select Format from the pop-up menu. 4. Select the desired options, and click Start.
Page 86 Internal cable is loose. 7–12 Problem To format the diskette: 1. On the Windows desktop, click Start and then click My Computer. 2. Right-click the 3½ Floppy (A:) icon. 3. Select Format from the pop-up menu. 4. Select the desired options, and click Start to begin formatting the diskette.
Page 87: Display (Monitor)
Display (Monitor) Symptom If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table. Screen is blank, and monitor power light is not lit. Getting Started Problem Monitor power cable is not connected to the monitor or to...
Page 88 Finding Help & Support Display (Monitor) (Continued) Symptom Screen is blank. 7–14 Problem Monitor connector cable is not properly connected to the back of the computer. Screen saver is enabled. Computer is in standby mode. Solution Inspect the monitor video connector for bent pins.
Page 89: Hard Drive
Hard Drive Symptom Computer seems to be Program in use has locked up. stopped responding to commands. Hard drive error message Part of hard drive has is displayed. failed or is about to fail. Getting Started Problem Use the Windows Task Manager to close any programs not responding: 1.
Page 90: Hardware Installation
Finding Help & Support Hardware Installation Symptom A new device is not Device driver is not recognized as part of installed. the system. Device is not seated or connected properly. Cable(s) of new external device are loose or power cables are unplugged. 7–16 Problem Install the device driver from the CD or diskette...
Page 91 Hardware Installation (Continued) Symptom A new device is not Power switch of new recognized as part of external device is not the system. turned on. (Continued) When the system advised you of changes to the configuration, you did not accept them. A Plug and Play board may not automatically configure when added...
Page 92 Finding Help & Support Internet Access Symptom Cannot connect to the Internet Service Provider Internet. (ISP) account is not set up properly. Modem is not set up properly. Web browser is not set up properly. 7–18 Problem Verify Internet settings, or contact your ISP for assistance.
Page 93 Internet Access (Continued) Symptom Cannot automatically You must log in to your start Internet programs. ISP before some programs will start. Getting Started Problem Log in to your ISP, and launch the desired program. Finding Help & Support Solution 7–19...
Page 94 Finding Help & Support Internet Access (Continued) Symptom Internet takes too long to Modem is not set up download Web sites. properly. 7–20 Problem Verify that the correct modem speed and COM port are selected: 1. Click Start, and then click Control Panel. 2.
Page 95 Keyboard is damaged. Getting Started Problem 1. On the Windows desktop, click the Start button. 2. Click Turn Off Computer. 3. Select Turn Off. 4. After the shutdown is complete, reconnect the keyboard to the back of your computer and restart your computer.
Page 96 Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Cursor will not move using The Num Lock key may the arrow keys on the be on. keypad. Wireless keyboard does Keyboard batteries are not work after installation low or empty. or is not detected.
Page 97 Keyboard and Scroll Mouse (Continued) Symptom Mouse does not respond to Mouse connector is not movement or is too slow. properly plugged into the back of the computer. Program in use has stopped responding to commands. Getting Started Problem Shut down your computer using the keyboard: 1.
Page 98 Finding Help & Support Keyboard and Scroll Mouse (Continued) Symptom Mouse moves only vertically Mouse roller ball is dirty. or horizontally. Mouse needs repair. 7–24 Problem Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit (available from most computer stores).
Page 99: Optical Mouse
Optical Mouse Symptom Mouse does not work Mouse is not connected after installation or is properly. not detected. Mouse does not track The optical sensor uses cursor well. the pattern of the surface to track the position of the cursor. Reflective surfaces, grooved surfaced, glass, or other see-through surfaces inhibit the ability of the...
Page 100: Wireless Mouse
Finding Help & Support Wireless Mouse Symptom Mouse does not work Mouse batteries are low after installation or is not or empty. detected. Mouse works intermittently There is an ID conflict with or not at all. another wireless device. Mouse does not track The optical sensor uses cursor well.
Page 101 Finding Help & Support Solution Close all open programs, and then try desired task again. Restart your computer: 1. On the Windows desktop, click the Start button. 2. Click Turn Off Computer. 3. Select Restart. 1. Press the Help button.
Page 102 Finding Help & Support Power Symptom Computer will not Computer is not securely turn on and/or start. connected to an external power source. Line voltage selection switch is not in the proper position for your country/region (115V/230V). Wall outlet is defective. System files may have been damaged.
Page 103 Power (Continued) Symptom Computer will not Wrong memory modules turn on and/or start. were used in the upgrade, or memory modules were (Continued) installed in the wrong location. Hard drive is damaged. Drive power, data, or power supply cables may not be properly connected.
Page 104 Finding Help & Support Power (Continued) Symptom Computer powered off The unit temperature was automatically. exceeded. The fan may be blocked. The unit temperature was exceeded because the computer was functioning with the cover or access panel removed. Processor or system fan has failed.
Page 105 Miscellaneous Symptom Computer date and time RTC (real-time clock) display is incorrect. battery may need to be replaced. Battery life is approximately 3–5 years. Printer problems. Printer will not print. Getting Started Problem First, reset the date and time in your operating system. If the problem persists, replace the RTC battery.
Page 106 Finding Help & Support Miscellaneous (Continued) Symptom Illegal Operation has Configuration files are Occurred error message corrupt. is displayed. Software being used is not Microsoft-certified for your version of Windows. 7–32 Problem If possible, save all data, close all programs, and restart your computer.
Page 107: Upgrading The Computer
You can replace or upgrade several components in your computer. This chapter describes procedures for accessing the internal parts of the computer and installing components. Getting Started Upgrading the Computer The procedures for the 6000 and 8000 models are the same except where noted. 8–1...
Page 108: Preparing The Computer
Upgrading the Computer Preparing the Computer Before you upgrade any component in your computer, you need to prepare the computer so that you can safely handle it and the components. CAUTION: Static electricity can damage the electronic components of the computer or optional equipment.
Page 109 WARNING: To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching. 5. Disconnect all external devices connected to the computer.
Page 110 Upgrading the Computer Removing the Computer Access Panel on the 8000 model 8. Remove the front bezel by following the appropriate method for your computer model. 8–4 ❏ To remove the front bezel from the 6000 model, gently pry the top section 1 of the bezel away from the chassis.
Page 111 Upgrading the Computer ❏ To remove the front bezel from the 8000 model, push up on the two release tabs 1, and then rotate the front bezel away from the chassis to release it 2. Removing the Front Bezel from the 8000 model Getting Started 8–5...
Page 112: Removing Or Upgrading A Drive
Upgrading the Computer Removing or Upgrading a Drive Depending on your computer configuration, you may have up to four of the following storage drives in your computer. ■ CD-ROM or CD-RW drive ■ DVD-ROM or DVD+RW/+R drive ■ Hard drive ■...
Page 113: Locating Drive Positions
Locating Drive Positions Drive Positions on the 6000/8000 (6000 shown) Getting Started Upgrading the Computer Optical drive (may be a CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive) Second optical drive (may be a DVD-ROM, DVD+RW/+R, CD-ROM, or CD-RW drive) Diskette drive Hard drive Removing a Drive 1.
Page 114 Upgrading the Computer 3. Disconnect the power cable 1 and data cable 2 from the back of the drive you want to remove, as indicated in the following illustrations. Use a gentle rocking motion. Some units may have a sound cable. If so, disconnect the sound cable 3.
Page 115 Upgrading the Computer Disconnecting the Diskette (Floppy) Drive Cables Disconnecting the Hard Drive Cables Getting Started 8–9...
Page 116 Upgrading the Computer 4. Release the drive from the chassis by following the method appropriate for your computer model. ❏ To release a drive from the chassis of the 6000 model, lift the release tab 1 on the latch drive bracket of the drive you want to remove, and then slide the drive from its drive bay 2.
Page 117 ❏ To release a drive from the chassis of the 8000 model, slide the drive lock mechanism 1 to unlock the drive in the drive bay and pull the drive out of the drive bay 2. Removing a drive from the 8000 model Getting Started Upgrading the Computer 5.
Page 118 Upgrading the Computer 6. For an 8000 model diskette drive, squeeze inward on both sides of the bracket brace and lift the brace up and out 1. Remove the drive bezel 2. Remove the two sets of screws 3 (left and right side) that secure the drive to the drive adapter.
Page 119: Replacing Or Adding A Drive
Replacing or Adding a Drive The steps to replace or add a drive are the same for both the 6000 and 8000 models, except when you are replacing a diskette drive on the 8000 model. If you are replacing a diskette drive on the 8000 model, before starting step 1 in the following instructions, you need to fit the diskette drive in a diskette drive adapter as described...
Page 120 Upgrading the Computer 2. Slide the drive into the drive bay 1, making sure to align the guide screws with the guide slots, until it snaps into place. Sliding the Drive into the Drive Bay on the 6000/8000 (6000 shown) 8–14 3.
Page 121 Upgrading the Computer Reconnecting the Hard Drive Cables Reconnecting the Optical Drive Cables An optical drive for the 8000 model may include a sound cable. Connect this cable also. Getting Started 8–15...
Page 122 Upgrading the Computer 4. Complete the procedure described in “Reassembling the Computer” on page 8–27. 5. Turn on the computer. 6. If you replaced the hard drive, restore the system, software drivers, and any software applications that were pre-installed on the computer from Compaq.
Page 123: Upgrading Or Replacing Memory
3. Return to “Replacing or Adding a Drive” on page 8–13, and begin with step 1. Replacing the Diskette Drive Adapter on the 8000 model Getting Started Upgrading the Computer Upgrading or Replacing Memory Your computer comes with random access memory (RAM), which temporarily stores data and instructions on your computer.
Page 124: Removing A Memory Module
Upgrading the Computer Removing a Memory Module CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Complete the procedure described in “Preparing the Computer” on page 8–2, but do not remove the front bezel.
Page 125: Replacing Or Adding A Memory Module
3. Open both latches of the memory module socket 1 found at each end of the memory module. Lift the memory module 2 from the memory slot. Removing a Memory Module Getting Started Upgrading the Computer Replacing or Adding a Memory Module Upgrade the memory in your computer with memory of the same type and speed as the...
Page 126 Upgrading the Computer 1. Open both latches of the memory module socket 1. Opening the Latches on the Memory Module Socket 8–20 ❏ If you are replacing a memory module, put the new memory module in the same memory slot from which the old memory was removed.
Page 127 2. The memory module can be installed in only one way. Match the notch on the module 1 with the tab on the memory socket. Push the module carefully and firmly into the slot ensuring that the latches 2 on both ends snap into place.
Page 128: Removing Or Installing An Expansion Card
Upgrading the Computer Removing or Installing an Expansion Card An expansion card is a circuit board that fits into a computer expansion slot. Your computer contains several expansion slots that can be used to add components to your computer. Component configurations vary by model.
Page 129 To Remove an Expansion Card 1. Complete the procedure described in “Preparing the Computer” on page 8–2, but do not remove the front bezel. ❏ To remove an expansion card from the 6000 model, continue to step 2. ❏ To remove an expansion card from the 8000 model, skip to step 3.
Page 130 Upgrading the Computer 3. Inside the computer on either the 6000 or 8000 model, locate the expansion slots on the system board. ❏ If you have the 8000 model, continue to step 4. ❏ If you have the 6000 model, skip to step 5. 4.
Page 131 6. If you are not replacing the old expansion card with a new expansion card, reinstall the expansion slot cover to close the open slot. Insert the metal slot cover into the opened slot, and screw a screw into the top of the cover to secure it in place.
Page 132 Upgrading the Computer 2. For the 8000 model, secure the expansion card to the chassis with the slot cover screw. 3. For both the 6000 and 8000 models, if you have replaced an expansion card, store the old card in the anti-static packaging that contained your new card.
Page 133: Reassembling The Computer
Reassembling the Computer 1. Replace the front bezel by following the method appropriate for your computer model. ❏ To replace the front bezel on the 6000 model, position the chassis in the upright position. At an angle, align the top of the front bezel with the top slots of the chassis 1 so that the front bezel hooks onto the chassis, and then press the bottom...
Page 134 Upgrading the Computer ❏ To replace the front bezel on the 8000 model, lay the chassis on the side with the open side up. Place the front bezel in the correct position. Ensure the slots 2 are aligned correctly, and rotate the bezel toward the chassis 1 until it snaps into place.
Page 135 2. For either the 6000 or 8000 model, place the side access panel in the proper position on the chassis and slide it into place 1. Ensure that the hole for the thumbscrew(s) aligns with the hole in the chassis 2, and replace the thumbscrew(s).
Page 136 Upgrading the Computer 3. Reconnect the power cable 1 to the computer, and plug the cable into an electrical outlet 2. Reconnecting the Power Cable on the 6000/8000 (6000 shown) 8–30 4. Reconnect the modem/phone cable, if present. 5. Reconnect all peripheral devices to the computer.
Page 137 access panel removing 8–3 replacing 8–29 adding drive 8–13 adjusting speaker volume 3–28 adjusting volume 3–9 application key 3–18 application recovery starting 6–3 using 6–1 arrow keys 3–18 audio CD creating 3–11 audio troubleshooting 7–5 autoscrolling 3–15 Getting Started CD-R and CD-RW disc comparison 3–12 creating 3–11 CD drive capabilities 3–6...
Page 138 Index Community button 3–20 Compaq registering with 2–2 Compaq Recovery CD Creator using 6–7 Compaq Support Specialist 7–3 Compaq Web site 1–1 connecting multi-channel speakers 3–25 Content Advisor 4–7 data CD creating 3–11 defragmenting hard drive 5–5 discharge, electrostatic 8–2 diskette drive installation 8–6 location 8–7...
Page 139 editing keys 3–18 electrostatic discharge 8–2 e-mail keyboard button 3–20 reading messages 4–6 sending 4–4 setting up 4–3 using 4–3 enable hibernation 3–34 Entertainment button 3–21 expansion card removing or installing 8–22 expansion slots 8–24 5.1 speakers 3–23 floppy drive See diskette drive Getting Started front bezel...
Page 140 Index hard drive cables disconnecting 8–9 reconnecting 8–15 hardware installation instructions 8–1 troubleshooting 7–16 Help finding 7–1 integrated tool 7–2 keyboard button 3–1, 3–20, 7–1 Web site 7–1 Help & Support Center 3–20 hibernation mode entering manually 3–33 settings for 3–34 using 3–33 hyperlink 4–2 Index–4...
Page 141 Internet Buttons customizing 3–22 locating 3–18 using 3–19 Internet keyboard 3–17 keyboard Internet Buttons 3–19 keys 3–18 status lights 3–18 troubleshooting 7–21 using 3–17 latch drive bracket 8–10 link 4–2 listening to music 3–9 Getting Started maintenance preventive 5–2 routine guidelines 5–1 memory installation 8–17 location 8–18...
Page 142 Index mouse autoscrolling 3–15 buttons 3–14 clicking 3–14 double-clicking 3–14 modifying buttons 3–15 optical 3–16 scroll wheel 3–14 scrolling 3–15 troubleshooting optical 7–25 troubleshooting scroll 7–21 troubleshooting wireless 7–26 using 3–14 wireless 3–17 movie playing a 3–10 Index–6 Multi-channel Sound Manager 3–25 multi-channel speakers 3–24 connecting 3–25 selecting 3–26...
Page 143 optical mouse troubleshooting 7–25 using 3–16 playing DVD movies 3–10 music CDs 3–9 power saving energy 3–31 troubleshooting 7–28 turning off the computer 3–29 power cable reconnecting 8–30 Power Management System 3–31 power modes hibernation 3–33 standby 3–32 preparing for upgrades 8–2 Getting Started Presario documentation 1–1...
Page 144 Index replacing drives 8–13 parts 8–1 restoring your system 6–2 Retail/Affinity Central button 3–21 scanning hard drive 5–4 scroll mouse, troubleshooting 7–21 scrolling 3–15 Search button 3–20 settings Volume Control 3–29 shipping the computer 7–3 shutting down the computer 3–29 solving minor problems 7–4 sound manager multi-channel 3–25...
Page 145 System Restore using 6–2 system volume adjusting 3–9 troubleshooting audio 7–5 CD drive 7–6 date and time display 7–31 diskette drive 7–9 display 7–13 DVD drive 7–6 hard drive 7–15 hardware installation 7–16 Internet access 7–18 keyboard 7–21 miscellaneous 7–31 Getting Started monitor 7–13 optical mouse 7–25...
Page 146 Index Warranty and Support Guide 1–2 warranty information 1–2, 7–2 Web browsers 4–3 Web sites computer support 1–1 My Presario 3–21 products and services 1–1 technical support 7–1 Index–10 Windows logo keys 3–19 Wireless Easy Access Keyboard 3–17 wireless keyboard troubleshooting 7–22 wireless mouse troubleshooting 7–26...

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HP Compaq Presario,Presario 6001 Getting Started

1 Getting Information and Updates

2 Setting up the Computer

3 Using the Computer

4 Using the Internet

5 Maintaining the Computer

6 Using Application Recovery and System Recovery

7 Finding Help & Support

8 Upgrading the Computer

Quick Links

Getting Started

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Summary of Contents for HP Compaq Presario,Presario 6001

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Table of Contents