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Customer Service access
If you contact Customer Service, they
can access your appliance and view its
status after you have given your consent.
You need to have your appliance
connected to your home network for this.
Further information about Customer
Service access and its availability in your
country is available under www.home-
connect.com in the Help & Support area.
1. Contact Customer Service.
2. Confirm the start of Customer Service
access in the app.
During Customer Service access the
symbol CS appears on the control
panel.
3. As soon as Customer Service has
obtained the necessary data, they end
access.
Note
You can interrupt remote diagnosis
early by switching off Customer
Service access in the Home Connect
app.
Information on data protection
When your Home Connect refrigerator is
connected for the first time to a WLAN
network that is connected to the Internet,
your refrigerator transmits the following
categories of data to the Home Connect
server (initial registration):
Unique appliance identification
■
(consisting of appliance codes as well
as the MAC address of the installed
Wi-Fi communication module).
Security certificate of the Wi-Fi
■
communication module (to ensure a
secure IT connection).
The current software and hardware
■
version of your refrigerator.
Status of any possible previous
■
resetting to factory settings.
This initial registration prepares the
Home Connect functions for use and is
required only when you want to use
Home Connect for the first time.
Note
Please note that the Home Connect
functions can only be utilized with the
Home Connect app. You can call up
information on data protection in the
Home Connect app.
Declaration of Conformity
Robert Bosch Hausgeräte GmbH hereby
declares that the appliance with
Home Connect functionality meets the
essential requirements and the other
relevant provisions of the Directive 2014/
53/EU.
A detailed RED Declaration of Conformity
can be found online at http://
www.bosch-home.com among the
additional documents on the product
page for your appliance.
2.4 GHz band: 100 mW max.
Usable capacity
Information on the usable capacity can
be found inside your appliance on
the rating plate. Fig. ,
en
17
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