D-Link VoiceCenter DVX-2000MS User Manual
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D-Link VoiceCenter DVX-2000MS User Manual

D-Link VoiceCenter DVX-2000MS User Manual

D-link voicecenter dvx-2000ms: user guide
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  • Page 2: Table Of Contents

    Administrator ... 25 Configure the DPH-125MS IP Phones ... 27 Configure the DVG-3104MS Gateway ... 32 Installing Microsoft Response Point Assistant . 36 D-Link DVX-000MS User Manual Table of Contents Starting Microsoft Response Point Assistant ... 40 Getting Started ... 41 What Is a Phone? ...
  • Page 3 Configuring the E-Mail Server ... 100 Change the Date and Time ... 101 Backing Up the Base Unit ... 102 D-Link DVX-000MS User Manual Restoring a Backup of the Base Unit ... 103 Call Routing Plans ... 104 Setting Up a Call Routing Plan ... 104 Setting Up an Automated Receptionist Plan ...
  • Page 4 Tips For Recording Your Greeting ... 139 Reviewing Your Voice Messages ... 141 In the Office ... 141 Out the Office ... 142 From an E-Mail Program ... 143 D-Link DVX-000MS User Manual Troubleshooting ... 144 Administrator ... 144 Assistant ... 148 Networking Basics ... 152 Check your IP address ...

  • Page 5: Product Overview

    • D-Link DVX-2000MS Base Unit • D-Link DPH-125MS IP Phones (5 or 10) • D-Link DVG-3104MS 4-Port PSTN Gateway • CAT5 Ethernet Cables • Power Adapters • Phone Cable • CD-ROM with Installation Wizard, User Manual, and QIG Note: Using a power supply with a different voltage rating than the ones included will cause damage and void the warranty for this product.

  • Page 6: Introduction

    Section 1 - Product Overview Introduction D-Link® VoiceCenter™, a Microsoft® Response Point™ phone system, is designed for small to medium-sized businesses with support for up to 50 users. VoiceCenter is an IP-based phone system that provides numerous advantages over traditional PSTN (analog) phone systems. Unlike previous generations of complicated, hard-to-use IP-based products, VoiceCenter is easy to install, manage, and maintain.
  • Page 7 Response Point phone system, is the clear choice for today’s productivity and efficient minded small to medium-sized business. *Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. D-Link DVX-000MS User Manual...

  • Page 8: Important Considerations

    • Maintain an alternative means of calling 911: You should maintain a backup means of calling 911 emergency services (for example, by using a phone plugged into a standard telephone line or a cell phone) in case of a power failure, telephone service outage, or other problem that may inhibit you from using Response Point.

  • Page 9: Privacy Considerations

    • Your user name and extension number are automatically added to the list displayed in Assistant; there is no way to override this feature. Any user who logs on to Assistant can view this list. D-Link DVX-000MS User Manual Privacy Considerations...
  • Page 10 Therefore, we recommend that the phone system administrator store backups on a removable hard drive that can be disconnected from the LAN and stored in a secure location (for example, on a disk that can be stored in a locked drawer). D-Link DVX-000MS User Manual...

  • Page 11: Security Considerations

    Also, encourage your employees to change their passwords using Assistant. An employee is typically assigned to one extension number password, which is used to log on Assistant and to retrieve voicemail messages. The default extension number password is 9999. D-Link DVX-000MS User Manual...

  • Page 12: Security Certificates

    If you still get an error, a program or other device on the LAN might be trying to fool you or intercept your base unit data. You will see explanatory messages when these conditions occur. D-Link DVX-000MS User Manual...

  • Page 13: Performance Considerations

    A firewall blocks all requests or communication attempts from any unspecified programs. To avoid this problem, create firewall exceptions in your firewall program for Administrator and Assistant. A firewall exception allows selected programs to connect with your computer. D-Link DVX-000MS User Manual...

  • Page 14: Setting Passwords

    The default password for extension numbers, set in Assistant, is 9999. As phone system administrator, you can reset the password to this default when necessary. Otherwise, it’s a good idea to encourage employees to change their passwords regularly. D-Link DVX-000MS User Manual...

  • Page 15: Features

    • Assistant program for Incoming Call Notification on a PC and Microsoft Outlook Contact Integration • Two-click Backup and Restore and Device Firmware Upgrade Utility *Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. D-Link DVX-000MS User Manual Features Phone System ™...

  • Page 16: Hardware Overview

    Power Receptor Receptor for the supplied power adapter. D-Link DVX-000MS User Manual Hardware Overview Connections Ethernet Port Used to connect the DVX-2000MS Base Unit through Ethernet cable to your Local Area Network.

  • Page 17: Leds

    This LED blinks during data transmission. Power LED A solid light indicates a proper connection to the power supply. D-Link DVX-000MS User Manual Hardware Overview LEDs Alarm LED A solid red light indicates an alert in the event viewer. data...

  • Page 18: Installation

    Ethernet cable to a Local Area Network via switch or hub. The LAN LED will light up to indicate proper connection. When you have connected the DVX-2000MS to your network, it should look like the diagram below: D-Link DVX-000MS User Manual...

  • Page 19: Connecting The Dph-125Ms Ip Phones

    Connect one end of the Ethernet cable to the LAN port on the IP Phone and connect the other end of the Ethernet cable to your Local Area Network using a switch or hub. Repeats steps for additional DPH-125MS IP Phones. When you have connected the IP Phones to your network it should look like the diagram below. D-Link DVX-000MS User Manual...

  • Page 20: Connecting The Dvg-3104Ms Gateway

    Connect the phone cable to an available PSTN (FXO) Port on the back of the gateway and connect the other end to a phone jack. When you have made all the connections to your network, it should look like the diagram below: D-Link DVX-000MS User Manual...

  • Page 21: Software Installation

    Note: Microsoft Response Point Administrator only operates with Windows XP SP2 or Windows Vista ® ™ ® ™ When the autorun screen appears, select Install Microsoft Response Point Administrator and click Next to continue. Click Next D-Link DVX-000MS User Manual...
  • Page 22 Click Next to continue. Click Next Accept the License Agreement and click Next to continue. Click Next D-Link DVX-000MS User Manual...
  • Page 23 Section - Installation Click Install to begin the installation. Click Install Please wait while the InstallShield wizard installs Microsoft ® Response Point ™ Administrator. D-Link DVX-000MS User Manual...
  • Page 24 Section - Installation Installation is complete, click Finish to exit the wizard. Click Finish D-Link DVX-000MS User Manual...

  • Page 25: Starting Microsoft Response Point Administrator

    Administrator program is running, is not connected properly to the LAN. Make sure all cables and power cords are connected. Another potential problem is that the DVX-2000MS base unit is not turned on. Note: If a Security Alert dialog box comes up, click Unblock. Click Connect D-Link DVX-000MS User Manual...
  • Page 26 Note: It’s recommended that you change this password soon for security purposes. See page 89 for more information. You have successfully logged onto the DVX-2000MS base unit. You may now configure your IP Phones and Gateway. D-Link DVX-000MS User Manual...

  • Page 27: Configure The Dph-125Ms Ip Phones

    In the Tasks panel, under Phones, click Add Phone to launch the Configure Phone Wizard. Select the check box confirming the IP Phone is connected and plugged in. Click Next to continue. Click Next D-Link DVX-000MS User Manual Configure the DPH-125MS IP Phones...
  • Page 28 Section - Installation Select one of the D-Link DPH-125MS IP Phones you just connected and click Next to continue. Note: If you do not see the phone you just connected, click Refresh in the Tasks panel. If you still do not see the phone, make sure that the phone is connected to the LAN, unplug the phone from the electrical outlet, and plug it back in.
  • Page 29 Click OK You have now assigned the person’s name to Line 1 with the extension number you specified. You can assign up to 3 additional users to this phone or click Next to continue. Click Next D-Link DVX-000MS User Manual...
  • Page 30 MAC address (located on the bottom or side of each phone), along with a name for each phone, such as “Diane Margheim phone.” Having this information will help you recognize the phone and remember where each one is installed. Click OK D-Link DVX-000MS User Manual...
  • Page 31 If the phones did not work, the likely cause is a loose connection. Make sure all cables and cords are properly seated into their respective ports, jacks, and outlets. Next, you’re going to configure the DVG-3104MS gateway. D-Link DVX-000MS User Manual Response Point ® ™...

  • Page 32: Configure The Dvg-3104Ms Gateway

    In the Tasks panel, under Phone Service, click Add Phone Service to launch the Configure Phone Service Wizard. Select the check box confirming the gateway is connected and plugged in. Click Next to continue. Click Next D-Link DVX-000MS User Manual...
  • Page 33 Select the D-Link DVG-3104MS Gateway you just connected and click Next to continue. Click Next Select the This Port Is Active check box. Enter in a phone number or name associated with this line in the Description box. Click Next to continue.
  • Page 34 Section - Installation Enter a name for the phone line adapter and click Finish to complete the configuration. Click Finish D-Link DVX-000MS User Manual...
  • Page 35 2. When prompted, ask for the name of the user assigned to one of the phones you previously installed. Note: If this step does not work, make sure all cables and cords are properly seated into their respective ports and outlet. D-Link DVX-000MS User Manual...

  • Page 36: Installing Microsoft Response Point Assistant

    (where D: represents the drive letter of your CD-ROM drive). Note: Microsoft Response Point Administrator only operates with Windows XP SP2 or Windows Vista ® ™ When the autorun screen appears, select Install Microsoft Response Point Assistant and click Next to continue. Click Next D-Link DVX-000MS User Manual...
  • Page 37 Click Next to continue. Click Next Accept the License Agreement and click Next to continue. Click Next D-Link DVX-000MS User Manual...
  • Page 38 Section - Installation Click Install to begin the installation. Click Install Please wait while the InstallShield wizard installs Microsoft Response ® Point Assistant. ™ D-Link DVX-000MS User Manual...
  • Page 39 Installation is complete, click Finish to exit the wizard. Click Finish Now take the VoiceCenter CD to various computers, where DPH-125MS IP Phones are located and install Microsoft ™ ® Response Point Assistant on them as well. ™ D-Link DVX-000MS User Manual...

  • Page 40: Starting Microsoft Response Point Assistant

    In the Extension box, type the extension number of the person who will use Assistant. In the Password box, type the password of the user. The default password is 9999. Click Log On Note: See page 108 for more information on how to use Microsoft Response Point Assistant. D-Link DVX-000MS User Manual...

  • Page 41: Getting Started

    For example, if Rebecca Laszlo is an employee in the sales department, you can assign the “Rebecca Laszlo” user as the primary user of the phone on her desk (which she also owns) and assign the “Sales” user as the alternative user of that same phone. D-Link DVX-000MS User Manual...

  • Page 42: What Is A User

    A user can also represent a group of people, such as everyone in the sales department. If any salesperson can take calls from customers, calls can be sent to the “Sales” user, meaning that the phone of every salesperson will ring when a call comes into the department. D-Link DVX-000MS User Manual...
  • Page 43 In that case, you would create a location user called “Break Room” with its own extension number, “Ext. 102,” for example. D-Link DVX-000MS User Manual...

  • Page 44: What Is An Extension Number

    Response Point supports traditional phone service. Phone service that is provided by phone companies, mostly through landlines, is considered traditional phone service. This type of phone service uses analog signals, which are translated by a phone line adapter into the Microsoft D-Link DVX-000MS User Manual What Is a Phone Line? What Is a Phone Service? Response Point phone system.

  • Page 45: Office Scenarios

    • Fourth Coffee, which has a reception area, a warehouse, a shipping area, and other work spaces. • Southridge Video, which has several employees at a service desk and a number of phones. Any employee who is free can answer one of the ringing phones. D-Link DVX-000MS User Manual Office Scenarios Response...

  • Page 46: Margie's Travel

    • Voice messages sent as e-mail attachments so that agents can review their voicemail from an e-mail program, where the messages can be stored indefinitely. • User types: person (for each individual agent) and group (for the entire team). D-Link DVX-000MS User Manual Margie’s Travel...

  • Page 47: Fourth Coffee

    • User types: person (for the receptionist, owner, and office manager) and location (for the lunch room and shipping area). D-Link DVX-000MS User Manual Fourth Coffee...

  • Page 48: Southridge Video

    • Using Assistant, add or import contacts into Response Point. This would be useful, for example, so that the employees can voice dial the phone numbers they call frequently, such as video suppliers. • User types: job role (for the service desk), which you assign to each phone at the service desk. D-Link DVX-000MS User Manual Southridge Video...

  • Page 49: Choosing Your Call Routing Plan

    Possible ® ™ call routing plans include: Automated Receptionist Plan: An automated voice answers the calls and directs them appropriately. Receptionist Plan: An employee in your office answers incoming calls and directs them appropriately. D-Link DVX-000MS User Manual...
  • Page 50 • You can specify that multiple phones ring when a call arrives, but set call forwarding rules on one of the extension numbers so that the call is forwarded to voicemail if no one answers it. D-Link DVX-000MS User Manual...

  • Page 51: Introduction To Microsoft Response Point Administrator

    Microsoft Response Point Administrator, you can do the maintenance yourself (which may save you time and money), such as: • Setting up and configuring the phone system. • In-house managing and monitoring of the phone system. • Changing phone system settings—for example, adjusting base unit or voicemail options. D-Link DVX-000MS User Manual...
  • Page 52 Voice-dial this service from within the U.S. only. Transfer parked calls directly to the voicemail box of any extension number, including your own. • • Restrict outgoing calls on phones for emergency and internal access only. D-Link DVX-000MS User Manual...
  • Page 53 Internet connection, no additional hardware is necessary. Important: Security is an important factor to consider when selecting a VoIP service provider. When deciding between available service providers, you should select the company that provides the most secure service. D-Link DVX-000MS User Manual...
  • Page 54 3. If you have two or more voice services configured, you will be prompted to select which one to edit. If you are prompted, click the VoIP service you want to edit, and click OK. 4. Complete the steps in the Configure VoIP Service Wizard, and click Finish. D-Link DVX-000MS User Manual...
  • Page 55 4. In the Phone number box, type a VoIP number. 5. To assign this number to a user, click Yes - calls to this number go directly to the assigned user, choose a user from the list, and click OK. D-Link DVX-000MS User Manual...
  • Page 56 Upgrade Device Firmware on the Phone System page. Before starting the wizard, go to the D-Link Support site. Download a copy of the upgrade package that you want to apply. Save the package on your hard disk in a folder that’s easy to locate.
  • Page 57 To upgrade all devices 1. Click Browse to find the upgrade package (look for an “RPU” file) that you obtained from D-Link, either by downloading it from a Web site or on a CD. 2. Click Upgrade all devices to which this package applies (recommended), and click Next.

  • Page 58: About Call History

    CSV file, and use Microsoft Office Excel to perform further analysis. Important: Call durations are approximate. Total minutes will include the time a caller spent waiting in park, waiting on hold, or being transferred. D-Link DVX-000MS User Manual...
  • Page 59 Which customers are Calls to a specific number All available calls, being called frequently or infrequently? D-Link DVX-000MS User Manual Search for Filter lists by All available calls, Outgoing calls, All available calls, Incoming calls, ...
  • Page 60 Note: Incoming calls made using External Access phone numbers are treated as Internal. The log will show which voice service handled the calls because they were made from external phones D-Link DVX-000MS User Manual All available calls, To column (look Incoming calls, All for customer’s...
  • Page 61 4. In the Volume list, adjust the setting to the appropriate level. Note: To prevent distortion and improve the signal-to-noise ratio of the incoming audio, adjust the volume on the analog audio source to a medium setting. D-Link DVX-000MS User Manual...

  • Page 62: Phone System Page

    Displays the dialog box from which you can add users to Response Point. Edit User Displays the dialog boxes, as necessary, to edit user settings. Remove User Displays a list of users from which you can select one to remove. D-Link DVX-000MS User Manual...
  • Page 63 Remove the phone service by uninstalling the phone line adapter. If you have more than one phone line adapter on the phone system, you will be prompted to select the one that you want to remove. D-Link DVX-000MS User Manual...

  • Page 64: Base Unit Page

    Because these settings are not updated in real time when the dialog box is open, they will soon not match the base unit’s current date and time. Configure E-Mail Server Specifies account information so that voice messages can be retrieved by e-mail. D-Link DVX-000MS User Manual...
  • Page 65 The information is automatically refreshed every minute. Status of Base Unit The status report of the base unit appears on the right side of the Base Unit page. Connection Reports the status of the base unit’s connection to the LAN, as follows: D-Link DVX-000MS User Manual...
  • Page 66 Section - Installation Storage space Reports the amount of permanent memory available on the base unit to store voicemail files, contacts, and other settings, as follows: Event log Reports a summary of the event log, as follows: D-Link DVX-000MS User Manual...
  • Page 67 This setting is not updated in real time. Time since last refresh Displays the time since the base unit settings were last refreshed. D-Link DVX-000MS User Manual...

  • Page 68: Call Routing Page

    Designate the external phone numbers that can access Response Point remotely. When people make calls using these specified phone numbers, they will be able to access Response Point as if they had pressed the Response Point button on a phone in the office. D-Link DVX-000MS User Manual...

  • Page 69: Upgrading Software

    Administrator. When you click Upgrade in this dialog box, these tasks are performed: 1. A backup of the current phone system configuration and voicemail is created. D-Link DVX-000MS User Manual Upgrading Software : the base unit, Administrator, and...
  • Page 70 Assistant program must then be upgraded on each computer on which Assistant is installed. If the version of the base unit is a later version than Administrator, you’ll see a message telling you whether an upgrade is mandatory or optional. D-Link DVX-000MS User Manual...

  • Page 71: Understanding Information Storage And Retrieval

    • E-mail server password is stored on the base unit indefinitely, or until the phone system administrator removes it. (This only applies if the phone system administrator configures Response Point to send voice messages as e-mail attachments.) D-Link DVX-000MS User Manual base unit stores and retrieves information. The base unit ™...
  • Page 72 The Response Point product CD comes with the Erase Data program (“ResponsePointEraseData.exe”)—a tool that the phone system administrator can use to permanently delete all data stored on the base unit. You might want to erase all personal information from the physical device if you are giving it to someone else. D-Link DVX-000MS User Manual...

  • Page 73: Checking The Status Of The Phone System

    1. Configure the Dynamic Host Configuration Protocol (DHCP) server for the LAN to always assign the same IP address to the base unit. 2. Configure the IPSec policy on the LAN to allow unsecure inbound and outbound communication with the IP address of the base unit. D-Link DVX-000MS User Manual Configuring IPSEC...

  • Page 74: Using Microsoft Response Point Administrator

    The phones listed on the Phone System page of Administrator have been added to the phone system. You can add, edit, and remove phones using commands in the Tasks panel, or by right-clicking on a phone that is displayed in the list. D-Link DVX-000MS User Manual...

  • Page 75: Adding A Phone

    1. Click Assign User to select an existing user, and click OK. Or, to add a new user, click New User at the bottom of the Administrator - Select dialog box, and type the correct information on the Identification tab. 2. Click Next. D-Link DVX-000MS User Manual...

  • Page 76: Editing A Phone

    5. On the What do you want to name this phone page, change the name if you want to do so. 6. Click Finish. 7. When the configuration process is complete, click Close. D-Link DVX-000MS User Manual Editing a Phone Response Point phone system, you can change who is assigned to the ®...

  • Page 77: Removing A Phone

    2. In the Tasks panel, click Remove Phone. 3. Click the phone you want to remove, and then click OK. 4. Confirm that you want to remove the phone you selected by clicking Yes in the message box. D-Link DVX-000MS User Manual...

  • Page 78: Users

    5. If you chose the user type Group, Job Role, or Location, type the applicable name in the Name box, and type any other names in the Alternate name 1 and Alternate name 2 boxes. 6. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual Users Adding a User...

  • Page 79: Editing A User

    4. Click the Identification tab, if necessary, and change options that are available for editing. 5. On the Voicemail and Call Forwarding tabs, make that changes that you want. 6. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 80: Removing A User

    2. In the Tasks panel, under Users, click Remove User. 3. Click the user that you want to remove, and then click OK. 4. Confirm that you want to remove the user by clicking Yes in the message box. D-Link DVX-000MS User Manual...

  • Page 81: User Properties

    Tip: If the Automated Receptionist has difficulty understanding the name, type the name phonetically in one of the Nickname boxes. For example, if the name is “Rebecca Laszlo,” type “Rebecca Lazlow” instead. 7. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 82: Specifying A Job Role Name

    4. In Name box, type the term callers will mostly likely use when calling this user. 5. Type alternate job role names in Alternate name 1 and Alternate name 2, as appropriate. 6. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 83: Specifying A Location Name

    4. In the Name box, type the term callers will most likely use when calling this location. 5. Type other names for this location in Alternate name 1 and Alternate name 2, as appropriate. 6. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 84: Specifying A Group Name

    4. In the Name box, type the term callers will mostly likely use when calling the group. 5. Type other group names in Alternate name 1 and Alternate name 2, as appropriate. 6. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 85: Publishing User Information In The Directory

    4. Select the List this user and extension number in the directory accessible to external callers check box. 5. Click OK in the User Settings dialog box. Note: You can enable or disable the entire directory from the Call Routing page in the Automated Receptionist Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 86: Enabling The Directory

    2. In the Tasks panel, click Configure Automated Receptionist Properties. 3. In the Automated Receptionist Properties dialog box, select the Callers can ask for a directory of users and their extension numbers check box. 4. Click OK. D-Link DVX-000MS User Manual...

  • Page 87: Disabling The Directory

    2. In the Tasks panel, click Configure Automated Receptionist Properties. 3. In the Automated Receptionist Properties dialog box, clear the Callers can ask for a directory of users and their extension numbers check box. 4. Click OK. D-Link DVX-000MS User Manual...

  • Page 88: Voicemail

    2. In the Tasks panel, under Users, click Add User or Edit User, as appropriate. 3. Click the Voicemail tab. 4. Select the options that you want to change. 5. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 89: Specifying How You Retrieve Voicemail

    5. Under Message retrieval, select the option that you want. If you specified sending voicemail as e-mail attachments, type the e-mail address to which you want the voicemail sent. 6. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 90: Setting A Voicemail Greeting

    4. Under Voicemail greeting callers will hear for this user, click Specify Voicemail Greeting. 5. Select the default greeting, record a custom greeting, or upload a sound file to use for the greeting. 6. Click OK. 7. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 91: Resetting The Extension Number Password

    2. In the Tasks panel, under Users, click Edit User, select a user to edit, and click OK. 3. On the Identification tab, click Reset Password. 4. Confirm that you want to reset the password to the default by clicking Yes. 5. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 92: Phone Service

    To use traditional phone service, you will need to configure at least one phone line adapter for Response Point to work. For access to commands where you can add, edit, and remove phone services, go to the Phone System page in Administrator. D-Link DVX-000MS User Manual...

  • Page 93: Adding Phone Service

    2. In the Tasks panel, under Phone Service, click Edit Phone Service and select the adapter for the service that you want to edit. 3. Complete the steps of the Configure Phone Service Wizard, and click Finish. D-Link DVX-000MS User Manual...

  • Page 94: Editing Phone Service

    To edit phone service: 1. Click the Phone System button. 2. In the Tasks panel, under Phone Service, click Edit Phone Service. 3. Complete the steps of the Configure Phone Service Wizard, and click Finish. D-Link DVX-000MS User Manual...

  • Page 95: Removing Phone Service

    If you are prompted, click the adapter that has the service that you want to remove, and then click 4. Confirm that you want to remove this service by clicking Yes in the message box. D-Link DVX-000MS User Manual Removing Phone Service...

  • Page 96: Base Unit

    4. Filter the events, as needed, using options in the Show list. 5. Click Base Unit Performance for more information about the base unit. Note: To see more details about an event, double-click the row in which it appears. D-Link DVX-000MS User Manual...

  • Page 97: Viewing Storage Space Detail

    1. All files in the temporary folder on the base unit. 2. All personal contacts. 3. All voicemail older than 15 days. Note: This information also appears under Storage Space Use in the Base Unit page. D-Link DVX-000MS User Manual Viewing Storage Space Detail...
  • Page 98 2. In the Tasks panel, under Status, click View Storage Space Detail. 3. Review Storage Space Summary and Voicemail Storage Used by User to determine if you need to ask employees to delete voice messages. 4. When finished, click Close. D-Link DVX-000MS User Manual...

  • Page 99: Changing The Base Unit Password

    3. In the Current password box, type the current password (the default is admin). 4. In the New password and Confirm password boxes, type the new password. 5. Click OK. D-Link DVX-000MS User Manual Response Point phone system using Administrator.

  • Page 100: Configuring The E-Mail Server

    Also, check the junk e-mail folder in your e-mail program to make sure the message wasn’t filtered as spam. It may be necessary to add the sending e-mail address to your “safe sender” list. D-Link DVX-000MS User Manual...

  • Page 101: Change The Date And Time

    Note: The values in the base unit date and time options initially reflect the current settings from the base unit. Because these settings are not updated in real time when the dialog box is open, they will soon not match the base unit’s current date and time. 4. Click OK. D-Link DVX-000MS User Manual...

  • Page 102: Backing Up The Base Unit

    To back up the base unit: 1. Click the Base Unit button. 2. In the Tasks panel, under Backup, click Create Backup. 3. Enter information in the Create Backup dialog box, and click OK. D-Link DVX-000MS User Manual...

  • Page 103: Restoring A Backup Of The Base Unit

    3. In the Restore Backup dialog box, select the location of the backup that you want to restore. 4. Select a backup to restore. Note: Usually, you’ll want to restore the latest backup copy. 5. Specify what happens to voicemail when the backup is restored. D-Link DVX-000MS User Manual...

  • Page 104: Call Routing Plans

    Setting up the Automated Receptionist Plan (the default) or Receptionist Plan is automatic when you select the plan that you want in Administrator. Setting up the Multiple Phones Ring Plan requires a few more setup steps. D-Link DVX-000MS User Manual Call Routing Plans...

  • Page 105: Setting Up An Automated Receptionist Plan

    1. Click the Call Routing button. 2. In the Tasks panel, click Choose How to Answer Calls. 3. Click the Automated Receptionist Plan. 4. Click Assign an operator, and then select the person who will perform this role. 5. Click OK. D-Link DVX-000MS User Manual...

  • Page 106: Setting Up A Receptionist Plan

    Note: You can customize this plan by specifying call forwarding for the user you’ve specified as receptionist. For instance, you can edit the user properties of the receptionist so that calls are forwarded to another employee or to the Automated Receptionist when that person can’t answer the phone. D-Link DVX-000MS User Manual...

  • Page 107: Setting Up An Operator

    5. Select the person who will perform this role. 6. Click OK. Note: You may want to set up call forwarding for the user that you specify as the operator to handle situations when this person cannot answer the phone. D-Link DVX-000MS User Manual...

  • Page 108: Setting Up A Multiple Phones Ring Plan

    “Receptionist” as a user on Diane’s phone in addition to the user “Diane.” On the Calling Routing page, you can then specify that the “Receptionist” user receive incoming phone calls. When calls are sent to the “Receptionist” user, both Rene’s and Diane’s phones ring because “Receptionist” is assigned to both phones. D-Link DVX-000MS User Manual...
  • Page 109 6. Complete the wizard so that the phone is updated. 7. Repeat steps 1-6 for each phone that is used by someone who is assigned to answer calls. Now you’ll assign the job-role user to receive incoming phone calls. D-Link DVX-000MS User Manual...
  • Page 110 2. Click Receptionist Plan, and select the job-role user (in this example, “Receptionist”) in the list. 3. Click OK in the Choose How to Answer Calls dialog box. 4. Place a test call to your office. Each of the phones that you edited should now ring when the call arrives. D-Link DVX-000MS User Manual...

  • Page 111: Configuring Automated Receptionist Properties

    1. Click the Call Routing button. 2. In the Tasks panel, click Configure Automated Receptionist Properties. 3. Specify the options you want, including enabling the directory and configuring prompts for the Automated Receptionist to use. 4. Click OK. D-Link DVX-000MS User Manual...

  • Page 112: Setting Greetings For The Automated Receptionist To Use

    This opening prompt is played immediately after the welcome ™ greeting. 7. When you’re finished specifying the prompt, click OK. 8. When you’re satisfied with both the welcome greeting and opening prompt, click OK in the Configure Automated Receptionist Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 113: Tips For Recording Greetings And Prompts

    If your business provides financial services, however, you may want a professional, formal tone. • The final recording should not have unintentional pauses or verbal stutters (such as “uh…”). If you are not happy with the recording, do it again. D-Link DVX-000MS User Manual...
  • Page 114 Is it too short or too long? Is it easy to understand? • Because your greeting is the voice of your business, you may want to ask a few callers for their opinion of the recording. D-Link DVX-000MS User Manual...

  • Page 115: Configure Bypass Receptionist

    4. Note any conflicts, and notify employees that they need to resolve who gets a direct call that they both have configured to bypass the receptionist. (Likewise, you might see conflicts because an outside number has been designated for External Access.) 5. Click OK. D-Link DVX-000MS User Manual Configure Bypass Receptionist...

  • Page 116: Configuring External Access

    To configure External Access: 1. Click the Call Routing button. 2. In the Tasks panel, click Configure External Access. 3. Add, edit, or remove users and their respective phone numbers in this dialog box. 4. Click OK. D-Link DVX-000MS User Manual...

  • Page 117: Setting Call Forwarding Options

    7. If appropriate, select an alternative method for call handling by using the If the other user doesn’t answer and Forward to boxes. 8. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual Setting Call Forwarding Options to do one of the following: 1) let...

  • Page 118: Using Microsoft Response Point Assistant

    • The Settings menu displays commands that take you to the User Properties dialog box, where you click tabs to specify options. • The Identification tab allows you to specify properties as a Response Point user. • The Voicemail tab allows you to specify options for your voicemail. D-Link DVX-000MS User Manual Introduction Response Point ®...

  • Page 119: Upgrading Assistant

    If you continue to log on without upgrading, but cannot connect to the base unit, ask the phone system administrator for a newer version of the Assistant software. Note: When upgrading to a newer version of Assistant, your existing settings will be maintained. D-Link DVX-000MS User Manual Upgrading Assistant...

  • Page 120: Logging On To Assistant

    If you haven’t yet changed it, the default password is 9999. 4. In the Base unit list, click the base unit on your office LAN. 5. Select the Remember logon settings check box, if you want. 6. Click Log On. D-Link DVX-000MS User Manual...

  • Page 121: User Properties

    Nickname boxes. For example, if your name is “Rebecca Laszlo,” type “Rebecca Lazlow” instead. 6. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual User Properties Specifying Your Name user—either as a person, or as an...

  • Page 122: Specifying A Group Name

    2. In the Name box, type the term callers will most likely use when calling this user. 3. In Alternate name 1 and Alternate name 2 boxes, type other job role names, if necessary. 4. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 123: Specifying A Location Name

    1. On the Settings menu, click Identification. 2. Under Extension number and password, click Change Password. 3. In the Change Password dialog box, type the old password, type a new password, and then confirm the new password. D-Link DVX-000MS User Manual...

  • Page 124: Publishing Your Name In The Directory

    To publish your name and extension number in the directory: 1. On the Settings menu, click Identification. 2. Select the List this user and extension number in the directory accessible to external callers check box. 3. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 125: Phone Calls

    You can manually dial an external, local call—that is, to place a call to an outside phone number. To manually dial an external call: 1. Pick up the receiver of the phone. 2. Dial 9, and enter the phone number using the keypad. D-Link DVX-000MS User Manual...

  • Page 126: Using Voice Dialing

    To voice dial an external call: 1. Press the Response Point button. 2. Speaking clearly, say the name of the person you want to contact, followed by either “home,” “work,” or “mobile.” D-Link DVX-000MS User Manual...

  • Page 127: Answering A Call

    3. Say “Transfer my call to,” and then say the name to which you want to transfer the call. To transfer a call using manual dialing: 1. Hang up the phone. 2. Press 7 * 0 followed by the extension number. D-Link DVX-000MS User Manual Answering a Call Transferring a Call...

  • Page 128: Parking And Retrieving A Call

    2. From a phone, press the Response Point button and say “Retrieve,” and then say the call number. For example, say “Retrieve call 1.” Tip: If you’re retrieving a call from the same phone where you parked it and only one call is parked, you can simply say “Retrieve my call.” D-Link DVX-000MS User Manual...

  • Page 129: Forward A Call

    4. If you specify that calls should be forwarded to another user, click the user and extension number in the Forward to list. 5. Specify an alternative method for call forwarding using the If the other user doesn’t answer and Forward to lists, if necessary. 6. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 130: Using The Public Address System

    “Diane, there is a customer here to see you.” You can use the PA feature if you have permission to do so. To make an announcement over the PA system: 1. Dial 872 (or 8PA). 2. Make your announcement and hang up. D-Link DVX-000MS User Manual...

  • Page 131: Call Notifications

    Assistant displays a maximum of four notification windows. No notification window will appear if a fifth call comes in. D-Link DVX-000MS User Manual Call Notifications...

  • Page 132: Enabling Call Notifications

    3. If you want to hear a sound when a call comes in, select the Play a sound when a notification is displayed check box. 4. Under Caller identification, specify the e-mail program that contains your contacts (such as Outlook). 5. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 133: Contacts

    To import contacts from a contact store: 1. On the Settings menu, click Contacts. 2. Click Import, and follow the steps listed in the Import Contacts dialog box. 3. Click OK. 4. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 134: Adding And Editing Contacts

    4. Click OK in the User Properties dialog box. Note: There is no relationship between the contact information that you enter on the Contacts tab and the caller ID information that incoming call notifications display. The phone company provides caller ID information. D-Link DVX-000MS User Manual...

  • Page 135: Deleting Contacts

    2. In the list of contacts, select the names that you want to delete, and click Remove. To delete all contacts, click Remove All. 3. Click OK. 4. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 136: Voicemail

    (or both), as well as how callers will be greeted. To change voicemail settings: 1. On the Settings menu, click Voicemail. 2. Specify the options that you want to change. 3. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 137: Specifying How You Retrieve Voicemail

    3. Under Message retrieval, select the option you want. If you selected the Receive messages as attachments to e-mail check box, type the e-mail address to which you want the voicemail sent. 4. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 138: Setting Your Voicemail Greeting

    2. Under Voicemail greeting callers will hear for this user, click Specify Voicemail Greeting, and then select the default greeting, record a custom greeting, or upload a sound file to use as the greeting. 3. Click OK. 4. Click OK in the User Properties dialog box. D-Link DVX-000MS User Manual...

  • Page 139: Tips For Recording Your Greeting

    • The final recording should not have unintentional pauses or verbal stutters (such as “uh…”). If you are not happy with the recording, do it again. D-Link DVX-000MS User Manual Tips For Recording Your Greeting...
  • Page 140 Is it too short or too long? Is it easy to understand? • Because your greeting represents your professional image, you may want to ask a few callers for their opinion of the recording. D-Link DVX-000MS User Manual...

  • Page 141: Reviewing Your Voice Messages

    15 days, you should choose to receive voice messages as e-mail attachments. Voice messages sent as e-mail attachments are not stored on the base unit, and therefore they are not deleted by the base unit after any period of time. D-Link DVX-000MS User Manual Reviewing Your Voice Messages In the Office...

  • Page 142: Out The Office

    15 days, you should choose to receive voice messages as e-mail attachments. Voice messages sent as e-mail attachments are not stored on the base unit, and therefore they are not deleted by the base unit after any period of time. D-Link DVX-000MS User Manual...

  • Page 143: From An E-Mail Program

    2. Open the e-mail message with a voicemail attachment. 3. Double-click the WAV file that contains the voice message to listen to it. Note: If the message does not play, you may have to install a media player, such as Windows Media Player. D-Link DVX-000MS User Manual...

  • Page 144: Troubleshooting

    • The network is down, or communication is somehow being blocked. Try restarting the network. • The base unit is not responding, and it probably needs to be restarted. D-Link DVX-000MS User Manual Troubleshooting Administrator Administrator run on my computer? ™...
  • Page 145 Try plugging the phone line into the port of the phone line adapter and placing a call. • The phone lines may be plugged into the wrong ports. For example, if you configured ports 1 and 2 but plugged the phone cables into ports 3 and 4. D-Link DVX-000MS User Manual...
  • Page 146 If you’ve repeatedly tried to voice dial a particular personal contact, and each time the Automated Receptionist says “invalid location,” use Assistant to remove the contact from the phone system, re-add the contact, and then try placing your call again. D-Link DVX-000MS User Manual...
  • Page 147 You will not be able to edit or remove the contacts using Assistant. To reclaim the lost storage space, remove and then re-add the user to the phone system using Administrator. When you do this, all contacts, voice messages, and settings associated with this user will be lost. D-Link DVX-000MS User Manual...

  • Page 148: Assistant

    Assistant. A firewall exception allows selected programs to connect with your computer. Why are some of the options in Assistant unavailable? Unavailable options are set using Administrator. To make changes to these options, contact the phone system administrator. D-Link DVX-000MS User Manual...
  • Page 149 Assistant displays a maximum of four notification windows. No notification window will appear if a fifth call comes in. D-Link DVX-000MS User Manual button. Calls...
  • Page 150 “invalid location,” use Assistant to remove the contact from the phone system, re-add the contact, and then try placing your call again. D-Link DVX-000MS User Manual confirmation prompt fill in the name of the person I asked to voice dial?
  • Page 151 This condition may occur if the information exchanged between Assistant and your contact store (that is, Outlook, Windows Address Book, or Windows Contacts) are temporarily out of sync. To resolve this issue, simply exit Assistant and restart the program. D-Link DVX-000MS User Manual...

  • Page 152: Networking Basics

    Check your IP address After you install your new D-Link adapter, by default, the TCP/IP settings should be set to obtain an IP address from a DHCP server (i.e. wireless router) automatically. To verify your IP address, please follow the steps below.

  • Page 153: Statically Assign An Ip Address

    2000 - From the desktop, right-click My Network Places > Properties. ® Step 2 Right-click on the Local Area Connection which represents your D-Link network adapter and select Properties. Step 3 Highlight Internet Protocol (TCP/IP) and click Properties. Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your access point.

  • Page 154: Technical Specifications

    Administration • Seamless Self-setup & Administration -Novice Self-install of Phone System in Less than 30 Minutes D-Link DVX-000MS User Manual -Auto-discovery of Phones and PSTN Gateways -Wizards for Phone and Service Configuration -Reserve Lines for Inbound Calls • Ongoing Operations...
  • Page 155 *1-Year Limited Warranty available only in the USA and Canada. ©00-00 D-Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link, the D-Link logo, and the VoiceCenter logo are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and/or other countries. Microsoft Response Point is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

  • Page 156: Contacting Technical Support

    • Hardware Revision (located on the label on the bottom of the base unit (e.g. rev A1)) • Serial Number (s/n number located on the label on the bottom of the base unit). Please check the D-Link support site below for the latest product information including FAQ’s, known issues, and other product-related updates.

  • Page 157: Warranty

    Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement hardware need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware.
  • Page 158 Warranty Period and is subject to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by D-Link;...
  • Page 159 • The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt.

  • Page 160: Limitation Of Liability

    RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT.

  • Page 161: Fcc Statement

    The firmware setting is not accessible by the end user. For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link office. This class B digital apparatus complies with Canada ICE-003 D-Link DVX-000MS User Manual...

  • Page 162: Registration

    Appendix F - Registration Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 1.2 October 15, 2008 D-Link DVX-000MS User Manual...

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