NEC DT820 Series User Manual
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NEC DT820 Series User Manual

For univerge 3c communications
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DT820 Phone User Manual
For UNIVERGE 3C Communications
and SIP@Net Platforms
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Summary of Contents for NEC DT820 Series

  • Page 1 DT820 Phone User Manual For UNIVERGE 3C Communications and SIP@Net Platforms...
  • Page 3 ........DT820 Phone User Manual For UNIVERGE 3C Communications and SIP@Net Platforms H T T P : / / W W W .

  • Page 4: Notices

    For warranty information, see the License Agreement included with the software. NEC, the NEC logo, UNIVERGE, and UNIVERGE 3C (hereinafter referred to as the “3C”) are trademarks or registered trademarks of NEC Corporation. Spreed, struktur, and icoya are registered trademarks of Struktur AG.

  • Page 5: Document Revision History

    D O C U M E N T R E V I S I O N H I S T O R Y 540-441r1 February 2016 Initial release, NEC Std SIP 4.0 for DT820 540-441r2 June 2016 Edits and corrections, NEC Std SIP 4.0 for DT820 540-441r3 June 2017 Edits and corrections, NEC Std SIP 4.1 for DT820 540-441r4 January 2018 Edits and corrections, NEC Std SIP 4.1 for DT820...

  • Page 6: Document Feedback

    Please use the local regional contact information listed above for contact information. When contacting NEC TAC, please have the following information available: D O C U M E N T I N F O R M A T I O N...
  • Page 7 Fax: 214-262-5566 Website: www.necam.com W O R L D W I D E O F F I C E S For the latest information on offices in your area, visit www.nec.com and select your area. DT820 Phone User Guide P/N 540-441r3...
  • Page 8 viii P/N 540-441r3 DT820 Phone User Guide...

  • Page 9: Table Of Contents

    Supported Phone Models ................1-1 Introduction to the DT820 Phones ...........2-3 DT820 Series Phones ..................2-3 Platform Compatibility..................2-3 NEC DT820 Series IP Phone Lineup ............2-3 Keys and Parts ....................2-5 To display the Menu List using the Menu Key .........2-16 Gigabit Ethernet Licensed Support..............2-18 ITY-8LDX Phone Specifics................2-19...
  • Page 10 C O N T E N T S Basic Settings/Configuration..........4-33 Basic Setup with the Cursor Pad ..............4-33 To adjust the ringing volume..............4-34 To adjust the Soft Ring volume (SIP@Net Platforms) ......4-34 To adjust the headset ringing volume ............4-34 To adjust the call volume (handset) ............4-34 To adjust the call volume (headset) ............4-34 To adjust the call volume (speaker) ............4-34 Basic Setup with the Menus and Cursor Pad..........4-34...
  • Page 11 C O N T E N T S Call Duration....................6-55 Ending a Call ....................6-55 Redialing a Number..................6-55 Hold/Resume a Call..................6-56 To hold/resume a call................6-56 Using a Headset to Make and Receive Calls ..........6-56 To make calls with your headset..............6-56 To answer calls with your headset............6-57 To transfer the current call to your headset ..........6-57 Call Waiting/Concurrent Calls .................6-57 To answer the other incoming call (Call Waiting)........6-57...
  • Page 12 C O N T E N T S Editing Speed Dial Keys ................7-79 To edit a Speed Dial Key .................7-80 Deleting Speed Dial Keys................7-84 To delete the Speed Dial information ONLY from a Personal Directory Entry...............7-84 To delete an entire Speed Dial and Personal Directory entry....7-85 To delete a Speed Dial only entry............7-86 Microbrowser and Enhanced Programmable Keys8-87...
  • Page 13 C O N T E N T S Record Key....................8-112 To stop the recording a call..............8-112 Send to VM Key..................8-113 Hot Desk Key.....................8-113 To log out of your Hot Desk session ............8-113 Trunk Dial Key ...................8-113 To seize a trunk to place a call ..............8-114 DND Key....................8-114 To set Do Not Disturb for your phone ............8-114 To disable Do Not Disturb for your phone..........8-115...
  • Page 14 C O N T E N T S Monitor/Supervise Key ................9-144 To Monitor a Call (Workgroup scenario) ..........9-144 Record Key....................9-144 To stop the recording a call..............9-144 Send to VM Key..................9-145 Hot Desk Key.....................9-145 To log out of your Hot Desk session ............9-145 Trunk Dial Key ...................9-146 To seize a trunk to place a call ..............9-146 DND Key....................9-146...
  • Page 15 C O N T E N T S Deleting a Personal Directory Entry ............10-168 To delete a Personal Directory entry ...........10-169 To remove Personal Directory entry information but keep Speed Dial Key information ..............10-169 The Corporate Directory................10-169 Viewing the Corporate Directory and Entry Details .........10-169 To access the Corporate Directory ............10-169 To dial a number from the Corporate Directory ........10-170 Presence Monitor Settings and the Corporate Directory .....10-170...
  • Page 16 C O N T E N T S 3C System Features.............. A-183 Call Pickup....................A-184 To pick up a call ..................A-184 3C Voice Mail ................... A-184 To access voicemail................A-184 3C System Telephone Set Star Code Commands ........A-185 ........................
  • Page 17 Contents ITY-8LDX (DT820 Series) Keys and Parts ......2-6 ITY-8LDX (DT820 Series) Keys and Parts ......2-8 ITY-6D-1 (DT820 Series) Keys and Parts.
  • Page 18 L I S T O F TA B L E S Monitor Presence Icons ........10-155 Monitor Presence LED Colors for Speed Dial Keys .
  • Page 19 ITY-6D-1 (DT820 Series) ........
  • Page 20 L I S T O F F I G U R E S List of Figures DT820 Phone User Guide...

  • Page 21: Overview

    This document details the entire line of supported phones in the DT model lineup. Not all phones listed in this document may be supported in all regions. For information on specific models supported in your country or region, contact your NEC reseller or support organization.
  • Page 22 O V E R V I E W 1 -2 DT820 Phone User Guide...

  • Page 23: Introduction To The Dt820 Phones

    Ch 2 - Introduction to the DT820 Phones DT820 P NTRODUCTION TO THE HONES ........
  • Page 24 I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones • DT820C ITY-8LCGX • 8 Button with Desi-less Display •...

  • Page 25: Keys And Parts

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones K E Y S A N D P A R T S I T Y - 8 L C G X ( D T 8 2 0 C S E R I E S ) P H O N E L A Y O U T A N D P A R T S Figure 2.1...

  • Page 26: Ity-8Ldx (Dt820 Series) Keys And Parts

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Table 2.1 ITY-8LDX (DT820 Series) Keys and Parts Call Indicator Lamp • If missed call notification for the call indicator lamp is dis- abled (default), the lamp flashes for incoming and missed calls, and displays steady red for message waiting.
  • Page 27 I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Hold key Press this key to place a call on hold.

  • Page 28: Ity-8Ldx (Dt820 Series) Keys And Parts

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Table 2.2 ITY-8LDX (DT820 Series) Keys and Parts Call Indicator Lamp • If missed call notification for the call indicator lamp is dis- abled (default), the lamp flashes for incoming and missed calls, and displays steady red for message waiting.
  • Page 29 I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Mic key Press key to mute the microphone. The LED on this key flashes when the microphone is muted.

  • Page 30: Ity-6D-1 (Dt820 Series)

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones I T Y - 6 D - 1 ( D T 8 2 0 S E R I E S ) P H O N E L A Y O U T A N D P A R T S Figure 2.3...

  • Page 31: Ity-6D-1 (Dt820 Series) Keys And Parts

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Table 2.3 ITY-6D-1 (DT820 Series) Keys and Parts Call Indicator Lamp • If missed call notification for the call indicator lamp is dis- abled (default), the lamp flashes for incoming and missed calls, and displays steady red for message waiting.
  • Page 32 I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Menu key Press this key to access the features and settings provided on the local telephone menu, such as Call History, Personal Directory or User Settings.
  • Page 33 I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Icon Feature Description Black and White Color Ringing (Incoming) Indicates an incoming telephone call.
  • Page 34 I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Icon Feature Description Black and White Color Transfer/Conference Focus is on the secondary call.

  • Page 35: Secured/Unsecure Signaling And Media Scenarios Icons

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Icon Feature Description Black and White Color Keypad in numeric...

  • Page 36: To Display The Menu List Using The Menu Key

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Icon Feature Description Black and White Color Headset Call Volume Shows the volume level of the headset when you are on a call.

  • Page 37: Use Menus And Cursor Pad To Access The Personal Directory

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Figure 2.4 Use Menus and Cursor Pad to access the Personal Directory 1.

  • Page 38: Gigabit Ethernet Licensed Support

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S DT820 Series Phones Pickup - Answers calls to other users in your Pickup group from your phone. This feature may not be available on all systems.

  • Page 39: Ity-8Ldx Phone Specifics

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S ITY-8LDX Phone Specifics ............I T Y - 8 L D X P H O N E S P E C I F I C S P R O G R A M M A B L E K E Y I N F O R M A T I O N D I S P L A Y The DESI-Less (label-less) LCD on the ITY-8LD phone allows you to access up to 32...

  • Page 40: Monitor Presence Icons For Ity-8Ld Phones

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S ITY-8LDX Phone Specifics Figure 2.7 ITY-8LD (a) (b) (c) (b) (a) (a) Monitor Icons Table 2.7 Monitor Presence Icons for ITY-8LD phones Programmable...

  • Page 41: Programmable Key Information

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S ITY-8LDX Phone Specifics Programmable LED/ Type Status Key LED DESI-Less Icon Idle LED is not lit Ringing (SIP@Net) Blinking Red...

  • Page 42: Using The Scroll Key

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S ITY-8LDX Phone Specifics (c) Page Number Table 2.9 Page Numbers Page Number Programmable Keys Behavior Programmable Keys 2 - 9...

  • Page 43: Speed Dial Key Numbering For Ity-8Ldx Phones

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S ITY-8LDX Phone Specifics Sp e e d Di al Key Num bering f or ITY- 8LD X P ho n es For details on the Speed Dial Key numbering for the ITY-8LDX phone, see the example below.
  • Page 44 I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S ITY-8LDX Phone Specifics Programmable Type Status Key LED Idle LED is not lit Ringing (SIP@Net) Blinking Red Ringing (3C system)

  • Page 45: Ity-6D-1 Phone Specifics

    I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S ITY-6D-1 Phone Specifics ............I T Y - 6 D - 1 P H O N E S P E C I F I C S Sp e e d Di al Key Num bering f or ITY- 6D -1 Ph o n es Figure 2.10 DT820 (ITY-6D-1) Speed Dial Key Numbering...
  • Page 46 I N T R O D U C T I O N T O T H E D T 8 2 0 P H O N E S ITY-6D-1 Phone Specifics 2 -26 DT820 Phone User Guide...

  • Page 47: Installation

    Ch 3 - Installation NSTALLATION ........B E F O R E Y O U B E G I N •...

  • Page 48: To Lower Tilt Leg

    I N S TA L L AT I O N Figure 3.2 Leg stoppers Adjust the tilt leg and return the phone to the upright position. Figure 3.3 Adjust tilt leg (High) To l owe r ti l t l eg Turn the phone upside down.

  • Page 49: Connecting The Phone

    I N S TA L L AT I O N Figure 3.4 Leg stoppers Adjust the tilt leg and return the phone to the upright position. Figure 3.5 Adjust tilt leg (Low) C O N N E C T I N G T H E P H O N E To a t tac h the hand set Insert the coiled cord plug into the HANDSET connector on the back of the phone, until you hear a click.

  • Page 50: To Connect Lan Cable To The Phone

    I N S TA L L AT I O N Figure 3.6 Handset Connection To c on ne ct LAN cabl e t o th e phon e You will need a 10 BASE-T/100 BASE-T/TX LAN cable (Straight) to connect the phone to your network.

  • Page 51: To Connect A Computer (Optional)

    I N S TA L L AT I O N Figure 3.8 Headset Connector To c on nect a com p ut er ( Op tional) Any devices connected to the phone’s PC port will momentarily disconnect Note: from the network when the phone is rebooted, or if disconnect if there is a loss of power to the phone.
  • Page 52 I N S TA L L AT I O N 3 -32 DT820 Phone User Guide...

  • Page 53: Basic Settings/Configuration

    Ch 4 - Basic Settings/Configuration ASIC ETTINGS ONFIGURATION ........This chapter describes how to customize your phone.

  • Page 54: To Adjust The Ringing Volume

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad To a dj us t th e rin gi ng v ol ume •...

  • Page 55: To Select An External Ringtone

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad Select Ringtone. Select Internal Ringtone. By default, your current internal ringtone is selected. ...

  • Page 56: To Enable An External Headset

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad downloaded from the boot server. If you select this entry, it will not be saved and your ringtone settings will not change.

  • Page 57: To Set The Hold Reminder Volume

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad To change the volume level, press the Delete softkey and use the telephone keypad to enter new volume level.

  • Page 58: To Set The Time Format

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad Table 4.1 Date Formats Menu Items Mon, Jan 1 Selects Mon, Jan 1 date format Mon, 1 Jan...

  • Page 59: To Disable The Screen Saver (Dt820C Only)

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad Select LCD Backlight Timeout. The default backlight timeout, in seconds, for your system is shown. To change the timeout, press the Delete softkey and use the telephone keypad to enter new backlight timeout.

  • Page 60: To Clear User Settings

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad line access code already programmed into the number, you can set the dial preference so the telephone numbers dials directly.

  • Page 61: To Clear Personal Directory

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad Table 4.3 Data Clear Confirmation acceptable user actions/keys Acceptable User Actions/Keys Description The following section describes behavior on certain specific user actions/key events pertaining to...

  • Page 62: To Clear Call History

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad Acceptable User Actions/Keys Description 4-way scroll DOWN key (Volume No Operation DOWN key) ENTER key...

  • Page 63: To Restart Your Phone

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Basic Setup with the Menus and Cursor Pad To r e star t your phone Any devices connected to the phone’s PC port will momentarily disconnect Note: from the network when the phone is rebooted.

  • Page 64: To View The Maximum Numbers Of Calls You Can Handle

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Speed Dial and Personal Directory Character Sets Select Status. Select Network Information.   Use the cursor pad or the Up and Down softkeys to scroll to the IP Address screen.
  • Page 65 B A S I C S E T T I N G S / C O N F I G U R AT I O N Speed Dial and Personal Directory Character Sets Uppercase Characters À È Ì Ñ Ù Á...

  • Page 66: Lowercase Alphabetic Character Set

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Speed Dial and Personal Directory Character Sets Table 4.9 Lowercase Alphabetic Character Set Lowercase Characters Space à...

  • Page 67: Numeric Character Set

    B A S I C S E T T I N G S / C O N F I G U R AT I O N Speed Dial and Personal Directory Character Sets N U M E R I C C H A R A C T E R S E T When in numeric character entry mode, you can use the numbered keys on the phone to enter numbers, and the key to enter special characters.
  • Page 68 B A S I C S E T T I N G S / C O N F I G U R AT I O N Speed Dial and Personal Directory Character Sets 4 -48 DT820 Phone User Guide...

  • Page 69: Security Features

    Ch 5 - Security Features ECURITY EATURES ........See the Administrator’s Guide for information on security settings for phones.

  • Page 70: Secure Media

    S E C U R I T Y F E AT U R E S Table 5.1 Secure Registration Icon Black and White Color Se cure M ed i a A locked or unlocked icon is displayed adjacent to the call appearance icon to indicate when secure media, such as SRTP, is used.

  • Page 71: Errors And Debugging

    S E C U R I T Y F E AT U R E S Conferencing When the phone acts as conference initiator or a conference bridge, the Secure Media Icon is displayed only if all call legs are secure. 8 0 2 .

  • Page 72: Tls Errors

    S E C U R I T Y F E AT U R E S • Illegal parameter • Unknown CA • Access denied • Decode error • Decrypt error • Export restriction • Protocol version • Insufficient security • Internal error •...

  • Page 73: Basic Phone Operation

    Ch 6 - Basic Phone Operation ASIC HONE PERATION ........The DT820 phones have a smaller screen display than is shown in the Note: examples in this section.

  • Page 74: Basic Call Operation

    B A S I C P H O N E O P E R AT I O N Basic Call Operation ............B A S I C C A L L O P E R A T I O N A N S W E R I N G C A L L S To a ns we r an in co m in g ca ll...

  • Page 75: To Place An Internal Call

    B A S I C P H O N E O P E R AT I O N Basic Call Operation Enter the outside line access code using the keypad (8, for example) if required, then enter the telephone number of the outside party. You can use the Delete softkey to delete the last digit (backspace).

  • Page 76: Hold/Resume A Call

    B A S I C P H O N E O P E R AT I O N Basic Call Operation Figure 6.2 Redial from Cursor Pad H O L D / R E S U M E A C A L L To hold / res um e a cal l While on a call, press the Hold key to place the call on hold.

  • Page 77: To Answer Calls With Your Headset

    B A S I C P H O N E O P E R AT I O N Call Waiting/Concurrent Calls To a ns wer cal l s w ith your headset If you are using a headset, it is assumed that the telephone handset in the on-hook position when you are answering calls.

  • Page 78: To Switch Between Calls

    B A S I C P H O N E O P E R AT I O N Call Transferring and Conferencing Press the Hold key to place the current call on hold, then press the NewCall softkey to get dial tone. Enter the phone number you want to call.

  • Page 79: To Hold/Resume A Conference Call

    B A S I C P H O N E O P E R AT I O N Call Transferring and Conferencing H O L D / R E S U M E C O N F E R E N C E C A L L To h old / resu m e a confere nce call Phones that only support three lines of information display “Conference Active”...

  • Page 80: To Switch Between Two Calls

    B A S I C P H O N E O P E R AT I O N Call Transferring and Conferencing You cannot shuttle between calls after you have joined two calls in a Note: conference call. To s wi tc h be tw een tw o ca l l s While on a call, press the Conf softkey.

  • Page 81: Blind Transfer

    B A S I C P H O N E O P E R AT I O N Call Transferring and Conferencing Press the Dial softkey, or wait a few seconds for the call to be automatically dialed. After the other party answers the call, you can speak to that person before you transfer the call.

  • Page 82: To Split Calls Into Two Calls When Transferring (Transfer Split)

    B A S I C P H O N E O P E R AT I O N Advanced Messaging Features T R A N S F E R S P L I T To s pl i t c al l s in t o t wo cal l s whe n tr a nsfe rri n g (T ra n sf er s p l i t) A Transfer Split can be done when you have started a transfer and then want to keep each call as a separate call.

  • Page 83: Programmable Keys

    Ch 7 - Programmable Keys ROGRAMMABLE ........These procedures outline some of the advanced features available on the economy and value phones in the series lineup.

  • Page 84: Speed Dial And Programmable Keys

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys ............S P E E D D I A L A N D P R O G R A M M A B L E K E Y S S P E E D D I A L K E Y C O N F I G U R A T I O N Speed Dial Keys can be configured on the available Programmable Keys on your...

  • Page 85: To View Speed Dial Key Information For Programmed

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys You can still answer incoming calls while your phone is in the programmable mode using the telephone handset or by pressing the Speaker or Answer key on your telephone.

  • Page 86: Speed Dial Key Programming Examples

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Using a headset • Press the desired Speed Dial Key. • Press the Feature Key, then press the Speed Dial Key to view the Speed Dial details, then press the Dial softkey.
  • Page 87 P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Do one of the following: ITY-6D Phones: • Press the programmable key that you want to set as a Speed Dial Key. The programmable key LED flashes.

  • Page 88: Monitor Presence Icons

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys specific phone models, see “Speed Dial Key Numbering” in the user guide for your phone. Select the monitor settings for this speed dial, then press Enter on the cursor pad or the OK softkey.

  • Page 89: To Add A Programmable Key As A Speed Dial Key With A Personal Directory Entry Using The Feature Key

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys You can also press the Cancel softkey to return to the previous screen. Select Do Not Show in Directory and press the OK softkey. You can also press the Cancel softkey to return to the previous screen.
  • Page 90 P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys • To enter special characters, press the key. For a list of special characters, see “Speed Dial and Personal Directory Character Sets”...

  • Page 91: To Add A Programmable Key As A Speed Dial Key With A Personal Directory Entry From The Personal Directory

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Table 7.2 Monitor Presence Icons Type Status Icon Line Key Registered Unregistered Speed Dial Key Not Available (No Monitoring) Idle Ringing (SIP@Net) Ringing (3C system)
  • Page 92 P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys • Press the Delete softkey to delete the last character entered, or press the Cancel softkey to return to the previous screen. •...

  • Page 93: Monitor Presence Icons

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Option Visual and Soft Ring is only valid for SIP@Net platforms. Contact Note: your system administrator to determine if Soft Ring is available on your system.

  • Page 94: To Add A Speed Dial Key To An Existing Personal Directory Entry

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Programmable Type Status Key LED Idle LED is not lit Ringing (SIP@Net) Blinking Red Ringing (3C system) Blinking Green Subscription Failed LED is not lit Online (3C system)

  • Page 95: Monitor Presence Icons

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Select Speed Dial. Use the telephone keypad to enter a Speed Dial number for the entry and press Enter on the cursor pad or the OK softkey.

  • Page 96: Monitor Presence Led Colors For Speed Dial Keys

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Type Status Icon Idle Ringing (SIP@Net) Ringing (3C system) Subscription Failed Online (3C system) (Phone is Online) On the Phone (Phone is in use) Held (3C system) Busy...
  • Page 97 P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Programmable Type Status Key LED Idle LED is not lit Ringing (SIP@Net) Blinking Red Ringing (3C system) Blinking Green Subscription Failed LED is not lit Online (3C system)

  • Page 98: To Configure A Programmable Key As A Speed Dial Key For A Star/Hash Code

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys the Forwarding Star Code to forward all calls to a number. To activate the star code sequence, you would then only need to press the Speed Dial Key. For details on the star/hash code available for your system, contact your Note: system administrator.

  • Page 99: Editing Speed Dial Keys

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Outside Access Code (if required): 8 External telephone number: 1-847-555-9876 *72818475559876 Up to 24 characters may be entered for the number. Only digits, “*” and “#” may be entered.

  • Page 100: To Edit A Speed Dial Key

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys To e di t a Spe e d Di al Ke y Enter the programmable mode for your phone. The Feature key LED lights a steady red. For information on how to enter the programmable mode for your phone, see Note: “Using the Feature Key”...
  • Page 101 P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys • To move the cursor position in the LCD screen, use the right and left cursor pad keys. Fewer than 24 characters may be displayed depending upon the contents of Note: the this field since a proportional font is used to display the field.

  • Page 102: Monitor Presence Icons

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys • Visual - Presence state is shown visually using the LED on the Speed Dial Key, and a Presence icon is shown in the Personal Directory for entries that also have an associated Personal Directory entry.

  • Page 103: Monitor Presence Led Colors For Speed Dial Keys

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Table 7.8 Monitor Presence LED Colors for Speed Dial Keys Programmable Type Status Key LED Line Key Registered LED is not lit Unregistered LED is not lit Speed Dial Key...

  • Page 104: Deleting Speed Dial Keys

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys Press Enter on the cursor pad or the OK softkey. Press the Save softkey to save the entry information. For entries that are set as read-only by your system administrator, an error is Note: displayed and the entry is not changed.

  • Page 105: To Delete An Entire Speed Dial And Personal Directory Entry

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys in the Speed Dial Key Entry screen if you want to keep the Personal Directory entry information for a Speed Dial. Enter the programmable mode for your phone.

  • Page 106: To Delete A Speed Dial Only Entry

    P R O G R A M M A B L E K E Y S Speed Dial and Programmable Keys If you go to the Personal Directory, you will still see that the entire entry has been deleted. To del e te a Sp eed D i al onl y entr y For Speed Dial entries that do not have a Personal Directory entry, you can delete the Speed Dial entry.

  • Page 107: Microbrowser And

    ICROBROWSER AND Ch 8 - Microbrowser and Enhanced Programmable Keys NHANCED ROGRAMMABLE ........The DT820 phones have a smaller screen display than is shown in the Note: examples in this section.

  • Page 108: To View The Microbrowser Home Page

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser After you press the Feature key, press the Program soft key to enter your phone’s programmable mode, or press the Home soft key to go to the Microbrowser home page.
  • Page 109 M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Menu Items: Explanation Hot Desking Login...

  • Page 110: Hot Desking

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser H O T D E S K I N G Hot desking allows a single phone to assume different identities at different times.

  • Page 111: To Logout Of Hot Desking Session

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser When the phone sends the contents of the extension and password fields to the 3C System Web Server, the Web Server attempts to validate your login and displays a success or failure page.

  • Page 112: Handset Forwarding

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser This page handles the following events: Soft Key Features: Explanation...

  • Page 113: To Set A Handset Forwarding Condition

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser H A N D S E T C A L L F O R W A R D I N G S E T T I N G S O N T H E 3 C S Y S T E M Handset Forwarding settings for the 3C system are not mutually exclusive and...
  • Page 114 M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Soft Key Features: Explanation ...
  • Page 115 M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation 4-way scroll BACK key...

  • Page 116: To Set Handset Forwarding Using Star Codes

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser •...

  • Page 117: To Set Conditional Handset Forwarding - Busy Using Star Codes

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser To s et Con di ti onal Handse t forw arding - B u sy u s ing st ar co des Lift the handset from the phone.

  • Page 118: To Clear Handset Forwarding Using Star Codes

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser To c l ea r Ha n ds e t for w ar di ng u si ng s ta r co d e s Lift the handset from the phone.
  • Page 119 M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser The Select Address Group page handles the following events: Soft Key Features: Explanation...
  • Page 120 M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation 4-way scroll BACK key...

  • Page 121: View System Call History

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Soft Key Features: Explanation Barge...

  • Page 122: To View The Conference Listing

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser The Call History page handles the following events: Soft Key Features: Explanation...
  • Page 123 M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Soft Key Features: Explanation Move to next menu item...

  • Page 124: Search Directory/Corporate Directory

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation ENTER key...

  • Page 125: Supported Search Characters

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Table 8.1 Supported search characters: Lowercase characters...
  • Page 126 M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation Digit key...

  • Page 127: Enhanced Programmable Keys

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys .

  • Page 128: Using Enhanced Programmable Keys

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using Enhanced Programmable Keys •...

  • Page 129: To Transfer A Call To A Member Of Your Workgroup

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using Enhanced Programmable Keys To tr ansfer a cal l t o a member o f your w o rkg ro u p •...

  • Page 130: To Pick Up A Ringing Call To A Member Of Your Workgroup

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using Enhanced Programmable Keys attended/consult transfer is started, use the Transfer key on the phoneset to complete the transfer.

  • Page 131: To Pickup A Call On A Park Extension

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using Enhanced Programmable Keys Your current call is parked at the Park Extension.

  • Page 132: Record Key

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using Enhanced Programmable Keys You can then press the Barge or Record soft key to barge on the call or start a recording of the call.

  • Page 133: Send To Vm Key

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using Enhanced Programmable Keys When multiple calls are being recorded, the phone keeps track of all the calls that are being recorded and updates the state of the Record key LED and the call recording icon based on the call state.

  • Page 134: To Seize A Trunk To Place A Call

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using Enhanced Programmable Keys DESI-Less Comments Icon State...

  • Page 135: To Disable Do Not Disturb For Your Phone

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using Enhanced Programmable Keys The DND key’s LED turns red, and a DND icon is shown in the call control home screen to indicate that DND is set for your phone.

  • Page 136: To Set Forwarding For Your Phone

    M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using Enhanced Programmable Keys Call Control Home Screen and DESI-...

  • Page 137: Using The Microbrowser

    DT820 C OLOR ICROBROWSER AND Ch 9 - DT820 Color Microbrowser and Enhanced Programmable Keys NHANCED ROGRAMMABLE ........The DT820 ITY-8LCGX phones support a color Microbrowser on the LCD screen that uses icons.

  • Page 138: To View The Microbrowser Home Page

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser H O M E P A G E The home URL displays the Microbrowser Home page.
  • Page 139 D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Icon: Menu Items:...

  • Page 140: Hot Desking

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Soft Key Features: Explanation...

  • Page 141: To Logout Of Hot Desking Session

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation...

  • Page 142: Handset Forwarding

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser This page handles the following events: Soft Key Features:...

  • Page 143: To Set A Handset Forwarding Condition

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser H A N D S E T C A L L F O R W A R D I N G S E T T I N G S O N T H E 3 C S Y S T E M...
  • Page 144 D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Soft Key Features: Explanation...
  • Page 145 D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation...

  • Page 146: To Set Handset Forwarding Using Star Codes

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser •...

  • Page 147: To Clear Handset Forwarding Conditions

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Dial *63+ .

  • Page 148: Call Recording

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Dial *73.

  • Page 149: Supervise A Call

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation...
  • Page 150 D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Soft Key Features: Explanation...
  • Page 151 D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation...

  • Page 152: To View Call Logs Via The Microbrowser

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation...

  • Page 153: List Conferences

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation...
  • Page 154 D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation...

  • Page 155: Search Directory/Corporate Directory

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Hard Key Features: Explanation...
  • Page 156 D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Using the Microbrowser Lowercase characters &...

  • Page 157: Enhanced Programmable Keys

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys Hard Key Features: Explanation...

  • Page 158: Enhanced Programmable Key Support By Phone Model

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys The Enhanced Programmable Key functionality is backwards compatible with the existing Programmable Key functionality of phone.

  • Page 159: Enhanced Blfs

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys Table 9.2 Enhanced Programmable Keys Support...
  • Page 160 • Record Call • Monitor/Supervise Call • Handset Call Forwarding a.Contact your NEC representative for information on supported 8LK modules for your region. b.On the ITL-8LD the, microbrowser utilizes the topmost display only. The microbrowser does not utilize the lower DESI-Less display.

  • Page 161: To Place A Call To A Member Of Your Workgroup

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys •...

  • Page 162: To Place A Call To A Member Of Your Workgroup

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys •...

  • Page 163: To Transfer A Call To A Member Of Your Workgroup

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys •...

  • Page 164: Monitor/Supervise Key

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys •...

  • Page 165: Send To Vm Key

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys Icon (Call Record Key...

  • Page 166: Trunk Dial Key

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys The LED on the Hot Desk key turns off when you exit this screen.

  • Page 167: To Set Do Not Disturb For Your Phone

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys D N D L E D S A N D I C O N S Table 9.5...

  • Page 168: To Set Forwarding For Your Phone

    D T 8 2 0 C O L O R M I C R O B R O W S E R A N D E N H A N C E D P R O G R A M M A B L E K E Y S Enhanced Programmable Keys H A N D S E T F O R W A R D I N G L E D S A N D I C O N S Table 9.6...
  • Page 169 ISTORY AND THE ORPORATE AND Ch 10 - Call History, and the Corporate and Personal Directories ERSONAL IRECTORIES ........These procedures outline some of the advanced features available on the economy and value phones.

  • Page 170: Call History, And The Corporate And Personal Directories10-149

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Help key .

  • Page 171: Access Call History Using The Menu Key

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S Call History and populates the Call History on that phone with the Call History details from your User Profile.

  • Page 172: To Clear The Missed Calls Icon, Message And Call Indicator Lamp (If Enabled)

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S Call History If configured on your phone by your system administrator, the Call Indicator Lamp may also light when you have missed calls.

  • Page 173: To Dial An Internal Number From The Call History Using The Handset

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S Call History Directory entry that matches a number in your Call History, the name from the Personal Directory is shown.
  • Page 174 C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S Call History Press the Options softkey.

  • Page 175: Monitor Presence Icons

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S Call History Valid options for monitoring are: •...

  • Page 176: To Delete A Specific Entry From The Call History

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S Call History Table 10.2 Monitor Presence LED Colors for Speed Dial Keys...

  • Page 177: To Delete Call History For All Missed, Received Or Placed Calls

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory Select Call History.

  • Page 178: Accessing The Personal Directory And Entry Details

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory A C C E S S I N G T H E P E R S O N A L D I R E C T O R Y A N D E N T R Y D E T A I L S...

  • Page 179: To View A Specific Personal Directory Entry

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory Press the More softkey twice and then press the Exit softkey, or press the Exit key to return to the main phone screen.

  • Page 180: Incoming Call Display And The Personal Directory

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory Inc omi ng Ca ll Di spl a y an d th e P e r son al Di rec to ry When the phone receives an incoming call, it will search the Personal Directory for...

  • Page 181: Adding Or Editing A Personal Directory Entry

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory To dial the number directly: •...
  • Page 182 C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory •...

  • Page 183: Monitor Presence Icons

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory shown in the Personal Directory and on the DESI-Less display of the phone.

  • Page 184: To Edit A Personal Directory Entry

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory Programmable Type...
  • Page 185 C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory Use the Telephone Keypad Use the telephone keypad to select the number of the field you want to edit.
  • Page 186 C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory Fewer than 24 characters may be displayed depending upon the contents of Note:...

  • Page 187: Monitor Presence Icons

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory Table 10.6 Monitor Presence Icons...

  • Page 188: Deleting A Personal Directory Entry

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Personal Directory Programmable Type...

  • Page 189: To Delete A Personal Directory Entry

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Corporate Directory To d el et e a Pe rson al Dir ectory ent ry Press the Menu key or cursor pad to access the Personal Directory.

  • Page 190: To Dial A Number From The Corporate Directory

    C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Corporate Directory Using the cursor pad: Press the Directory key (right cursor pad key).
  • Page 191 C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Corporate Directory Type Status...
  • Page 192 C A L L H I S T O R Y, A N D T H E C O R P O R AT E A N D P E R S O N A L D I R E C T O R I E S The Corporate Directory 10 -172 DT820 Phone User Guide...

  • Page 193: Phone Troubleshooting

    Ch 11 - Phone Troubleshooting HONE ROUBLESHOOTING ........The DT820 phones have a smaller screen display than is shown in the Note: examples in this section.

  • Page 194: Basic Troubleshooting

    P H O N E T R O U B L E S H O O T I N G Basic Troubleshooting ............B A S I C T R O U B L E S H O O T I N G To c he c k c ommon p r obl e ms If you are having problems with your phone, check the following common problems:...

  • Page 195: Network Connections

    P H O N E T R O U B L E S H O O T I N G Network Connections ............N E T W O R K C O N N E C T I O N S My p hone ca nnot r egister on t he netw ork If you see a screen that reads “Searching DHCP...”...

  • Page 196: My Device Connected To The Pc Port Lost Its Network Connection

    P H O N E T R O U B L E S H O O T I N G Power The PC port connection on your phone may not be enabled, or there may be problems with the device’s network connection settings. Your system administrator will need to check the settings for the phone.

  • Page 197: The Phone Cannot Make Any Calls

    P H O N E T R O U B L E S H O O T I N G Calling this information is missing, there may be a problem with your connection to the network. Contact your system administrator. Restart the phone: Press the Menu key.

  • Page 198: A Speed Dial/Personal Directory Entry Is Not Working Correctly

    P H O N E T R O U B L E S H O O T I N G Calling A Spe e d Di a l / Persona l Di r ec tor y ent r y i s n o t wo rk i n g c o rre ct l y •...

  • Page 199: I Cannot Reconnect To A Call On Hold/The Call Does Not Terminate

    P H O N E T R O U B L E S H O O T I N G Phone Keypad Restart the phone: Press the Menu key. Select Reboot. Press the OK softkey or Enter key on the cursor pad to restart the phone. If you cannot the phone using the Menus, unplug the phone from power Note:...

  • Page 200: Phone Softkeys

    P H O N E T R O U B L E S H O O T I N G Phone Softkeys Table 11.1 Character entry mode Icon Displays Feature Icon Keypad in first letter uppercase entry mode Keypad in all uppercase entry mode Keypad in all lowercase entry mode...

  • Page 201: Lcd Screen/Display

    P H O N E T R O U B L E S H O O T I N G LCD Screen/Display If you cannot the phone using the Menus, unplug the phone from power Note: restart and the network for ten seconds, then reconnect the telephone to your network and power to perform a restart If you are still having problems with your phone, contact your system administrator.

  • Page 202: The Name Shown On The Lcd Of My Phone Is Wrong

    P H O N E T R O U B L E S H O O T I N G Audio restarted by your system administrator to update the phone firmware or implement other system changes. The na me s how n o n t he L CD of my phone i s wro n g The name that shows up on the main screen of your phone is configured by your system administrator.

  • Page 203: System Features

    App A - 3C System Features 3C S YSTEM EATURES ........U N I V E R G E 3 C P R O D U C T N A M E U S A G E I N T H I S M A N U A L This manual is part of the core documentation used to install, configure or maintain the UNIVERGE 3C system.

  • Page 204: Call Pickup

    UNIVERGE UNIVERGE 3C Web UNIVERGE 3C Web Administration application Administration application NEC Devices • DT Series SIP Phones (requires a UNIVERGE 3C or SIP@Net system) Note: All features require a full UNIVERGE 3C system installation for functionality. C A L L P I C K U P If your system administrator has made you part of a pickup group, you can answer calls to other users in your pickup group from your phone.

  • Page 205: System Telephone Set Star Code Commands

    3 C S Y S T E M F E AT U R E S When prompted, enter your extension, followed by the key. When prompted, enter your password, followed by the key. 3 C S Y S T E M T E L E P H O N E S E T S T A R C O D E C O M M A N D S You can use several star code commands directly from a telephone set on a 3C system.
  • Page 206 3 C S Y S T E M F E AT U R E S Action Analog SIP Star Code Explanation Star Code Call Forwarding Setup Activates the station number to which all calls are to be forwarded. + number + number The behavior of this •...
  • Page 207 3 C S Y S T E M F E AT U R E S Action Analog SIP Star Code Explanation Star Code Conditional Handset Incoming calls are forwarded to another extension Forwarding - Busy when a call is already in progress. + number + number Note: Supported SIP phones may play an audible...
  • Page 208 3 C S Y S T E M F E AT U R E S Action Analog SIP Star Code Explanation Star Code Intercom from non- *76 + extension *76 + extension Callers without intercom can enter this star code to intercom phone to intercom a phone equipped with intercom.

  • Page 209: Sip@Net System Features

    App B - SIP@Net System Features SIP@N YSTEM EATURES ........P R O G R A M M A B L E K E Y S / S P E E D D I A L K E Y S The Programmable Keys / Speed Dial keys can be pre-programmed with an internal telephone number (for example, a colleague’s number) of which the status can be...

  • Page 210: Sip@Net Prefixes

    S I P @ N E T S Y S T E M F E AT U R E S S I P @ N E T P R E F I X E S The SIP@Net prefixes to activate or de-activate the various features are different per customer's configuration.
  • Page 211 S I P @ N E T S Y S T E M F E AT U R E S For example, a user with the configured number of 1234 would dial #911234 . After the “Confirmation Tone” is given, end the call. You should now be logged off to the terminal and the terminal should display the default terminal name and number.
  • Page 212 S I P @ N E T S Y S T E M F E AT U R E S B -192 DT820 Phone User Guide...

  • Page 213: Ehs Bluetooth® Headset Support

    App C - EHS Bluetooth® Headset Support EHS B ® H LUETOOTH EADSET UPPORT ........The DT820 phones have a smaller screen display than is shown in the Note: examples in this section.

  • Page 214: Electronic Hook Switch Headset

    E H S B L U E T O O T H ® H E A D S E T S U P P O R T Electronic Hook Switch Headset ............E L E C T R O N I C H O O K S W I T C H H E A D S E T S U P P O R T E D F E A T U R E S For supported headsets, the following functions are supported by EHS for DT820...

  • Page 215: Connect Phone To Headset Base Station

    E H S B L U E T O O T H ® H E A D S E T S U P P O R T Electronic Hook Switch Headset You must restart the phone to fully enable the EHS Headset setting. Note: Co nnect Pho ne to He adset Base Stat ion Follow the manufacturer instructions on connecting your headset to the phone’s...
  • Page 216 E H S B L U E T O O T H ® H E A D S E T S U P P O R T Electronic Hook Switch Headset Select Enable/Disable. Select Enable. Press Enter on the cursor pad or the OK softkey to accept the setting. •...

  • Page 217: Notices

    (SLA). The software contains certain third party open source software components which are provided under the terms and conditions designated at http://www.bcom.nec.co.jp/soft-license/DT730G_OSS.html. Customers shall use the software embedded in DT820 pursuant to the terms and conditions of software license agreement of the UNIVERGE 3C and SIP@Net communication server (SLA).

  • Page 218: Libsrtp Redistribution Conditions

    N O T I C E S Third Party Software Disclaimer and Limitations The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected]. Products derived from this software may not be called “OpenSSL”...

  • Page 219: Netbsd Foundation's (Tnf) License

    N O T I C E S Third Party Software Disclaimer and Limitations CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • Page 220: Audio Coding Licenses

    3C system or SIP@Net from NEC is recommended. For an overview of the supported features, refer to the detailed documentation that comes with the system and this terminal, contact your local NEC representative or the support desk of NEC Enterprise Solutions.

  • Page 221: Use Of An External Ac Adapter

    Č E S KY “NEC Ente rpris e S olutions ” tímto prohla š uje , že te nto “DT700”/"DT800" je ve s hodě s e zá kla dními poža da vky a da lš ími přís luš nými us ta nove ními s mě rnice 1999/5/ES .
  • Page 222 E E S TI Kä e s ole va ga kinnita b “NEC Ente rpris e S olutions ” s e a dme “DT700”/"DT800" va s ta vus t dire ktiivi 1999/5/EÜ põhinõue te le ja nime ta tud dire ktiivis t tule ne va te le te is te le a s ja koha s te le s ä...
  • Page 223 LA TVIS KI Ar š o “NEC Ente rpris e S olutions ” de kla rē , ka “DT700”/"DT800" a tbils t Dire ktīva s 1999/5/EK būtis ka jā m pra s ībā m un citie m a r to s a is tīta jie m note ikumie m.
  • Page 224 S LO VE N S KO “NEC Ente rpris e S olutions ” izja vlja , da je ta “DT700”/"DT800" v s kla du z bis tve nimi za hte va mi in os ta limi re le va ntnimi določili dire ktive 1999/5/ES .

  • Page 225: Weee Product Disposal Information

    At www.nec-unified.com/weee you can find information about separate disposal and environmentally sound recycling. F O R C O U N T R I E S O U T S I D E T H E E U R O P E A N U N I O N Disposal of electrical and electronic products in countries outside the European Union should be done in line with the local regulations.
  • Page 226 Geräten im normalen Hausmüll, eine Strafe nach sich ziehen kann. Um bei der separaten Beseitigung von elektrischen und elektronischen Produkten behilflich zu sein und um ein umweltfreundliches Recycling zu ermöglichen, hat NEC Unified Solutions in allen Mitgliedsstaaten der Europäischen Union Vereinbarungen getroffen, die ein lokales Einsammeln und Recycling ermöglichen.
  • Page 227 La eliminación de productos eléctricos o electrónicos en países no pertenecientes a la Unión Europea debe ser realizada de acuerdo a la normativa local. Si no existe ningún acuerdo con NEC Unified Solutions o con su distribuidor local, le rogamos contacte con las autoridades locales para obtener más información.
  • Page 228 E U R O P É E N N E L’enlèvement des déchets électriques et électroniques doit être fait selon les règles locales en vigueur. S’il n’y a pas d’arrangement avec NEC ou votre fournisseur, vous êtes prié de contacter les autorités locales.
  • Page 229 Sul sito www.nec-unified.com/weee potete trovare tutte le informazioni necessarie sulla raccolta differenziata ed il sano riciclo ambientale.
  • Page 230 Em www.nec-unified.com/weee pode encontrar informação sobre eliminação selectiva e reciclagem ambiental. P A R A P A Í S E S F O R A D A U N I Ã O E U R O P E I A A eliminação de produtos eléctricos e electrónicos em países fora da união europeia...
  • Page 231 överenskommelser som ert företag tecknat då dessa produkter förvärvats. På www.nec-unified.com/wee kan du hitta information om sopsortering och miljövänliga återvinningsåtgärder. F Ö R L Ä N D E R U T A N F Ö R D E N E U R O P E I S K A U N I O N E N Avfallshantering av elektriska och elektroniska produkter i länder utanför den...
  • Page 232 N O T I C E S WEEE Product Disposal Information D -212 DT820 Phone User Guide...

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