Huawei Band Faqs
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Huawei Band Faqs

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HUAWEI Band FAQs
INTERNAL
HUAWEI Band FAQs
2015-12-2
Huawei Confidential
Page 1of 35
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Summary of Contents for Huawei Band

  • Page 1 HUAWEI Band FAQs INTERNAL HUAWEI Band FAQs 2015-12-2 Huawei Confidential Page 1of 35...

  • Page 2: Table Of Contents

    What is the Band made of? ..................4 Getting started ......................5 Why doesn't the Band come with a pin? What sort of pin should I use to power the Band on/off via the pinhole button? ................. 5 How do I wake up the screen? ................6 Why doesn't the screen turn on when I touch it? ............
  • Page 3 How do I track an activity using my Band? ............22 The step count on the Band differs from the step count on my phone. Why? .. 23 Why is the calorie count on my Band inaccurate? (For Huawei Knowledge Base only) ........................
  • Page 4 HUAWEI Band FAQs INTERNAL The Band failed to sync with the Huawei Wear app. What can I do? ....26 The data in the Huawei Wear app and on the Band are different. Why? ..26 How do I restore the Band to factory settings? ..........26 Why does the OTA update fail or take such a long time? .........

  • Page 5: Introduction To The Band

    The Band also has an activity reminder feature that reminds you to get up after a period of inactivity. You can rotate your wrist to wake up the screen and navigate through menus.
  • Page 6 Bluetooth calls Not supported Note: The Band is primarily designed to track your activity, monitor sleep quality, and display message notifications. We have concentrated on providing the best possible user experience for these features. For this reason, the above features are not yet supported.

  • Page 7: How Long Is The Battery Life

    INTERNAL 2 How long is the battery life? This depends on how the Band is used. The battery will last for approximately 3 days with normal use or 14 days in standby mode (i.e. when not worn and with notifications, incoming call alerts, and activity tracking disabled).

  • Page 8: Colorband? (For Huawei Knowledge Base Only)

    It is a sporty, fashionable accessory that is the perfect complement to your phone and helps you to monitor your health. The Band sports an OLED touchscreen that supports swipe, hold and touch gestures. Bluetooth calling and Bluetooth music playback are not supported.

  • Page 9: Getting Started

    HUAWEI Band-XXX. 4. Touch √ on your Band to pair it with your phone. 7 Why doesn't the Band come with a pin? What sort of pin should I use to power the Band on/off via the pinhole button? The Band will power on automatically when you connect it to the charger.

  • Page 10: How Do I Wake Up The Screen

    You can wake up your Band's screen using any of the three methods below: 1. Knock the screen. 2. Rotate your wrist: (i) Wear the Band on your wrist and keep your wrist level. (ii) Quickly rotate your wrist by approximately 90 degrees while keeping your wrist level.

  • Page 11: Why Is The Screen-On Time So Short

    2. Rotate your wrist: (i) Wear the Band on your wrist and keep your wrist level. (ii) Turn on the screen. (iii) Quickly rotate your wrist by approximately 90 degrees whilst keeping your wrist level to navigate to the next screen.

  • Page 12: How Can I Change The Watch Face

    14 Can I use the Band when it isn't paired with my phone? You must pair your Band with your phone when you use it for the first time in order to sync the time from your phone. Once the time has been synced, you can use the Band to view the time, track your activity, and monitor your sleep quality without pairing it with your phone.

  • Page 13: Can I Pair My Band With More Than One Phone

    You can only pair the Band with one phone. Once you have established a Bluetooth connection with your phone, you will not be able to find your Band in the list of Bluetooth devices on other phones. If you wish to pair your Band with another phone, first unpair the Band from your phone.

  • Page 14: Why Can't I Establish A Bluetooth Connection

    If you cannot pair your Band with your phone, try following the steps below: 1. Ensure that you have enabled Bluetooth on your phone. If Bluetooth is disabled, turn on the Bluetooth switch and place your phone next to the Band to try and establish a connection.

  • Page 15: How Can I Find My Band's Bluetooth Name

    Band's MAC address. You can find your Band's MAC address using either of the following methods: 1. Find your Band's MAC address on the back of your Band and note the last three digits. 2015-12-2...

  • Page 16: Can I Connect My Phone To Other Bluetooth Devices After Pairing It With My

    18 Can I connect my phone to other Bluetooth devices after pairing it with my Band? You can only pair the Band with one phone. You may be able to pair your phone with more than one Bluetooth device, but this will depend on your phone's Bluetooth specifications.

  • Page 17: How Can I Check The Battery Status

    You can check the battery status using either of the following methods: 1. The Huawei Wear app. When your phone is paired with your Band via Bluetooth, you can check the battery status from the settings screen in the Huawei Wear app (the battery level will be displayed as a percentage).

  • Page 18: Why Won't My Band Charge Properly

    Band again. If your Band still doesn't charge, press the pinhole button on the back of the Band for at least 10 seconds to forcibly restart the Band. Once you have done this, reconnect your Band to the charger to see if it will charge.

  • Page 19: Why Does The Battery Drain So Quickly? How Can I Improve The Battery Life

    Once you have paired your Band with your phone, your Band will be automatically granted permission to access your phone's contacts. When you receive an incoming call, the caller's name will be displayed on your Band if the caller is in your contact list. If not, the caller's number will be displayed.

  • Page 20: How Can I Decline An Incoming Call

    28 How can I decline an incoming call? You can use the Band to decline an incoming call when it is paired with your phone. When you receive an incoming call, follow the onscreen instructions to swipe to decline the call.

  • Page 21: How Do I Use The Smart Alarm

    29 How do I use the smart alarm? With the smart alarm, your Band wakes you up within a set period of time before your alarm when you are in a light state of sleep. If you are not in a light state of sleep, the alarm will not go off before the scheduled time.

  • Page 22: How Do I Use The Activity Reminder Feature

    Your Band can only display three screens worth of text. To view the next message, swipe up again. If a message is too long, you will not be able to read it in full on your Band. Please use your phone to read the entire message.

  • Page 23: Why

    36 My Band does not display message notifications. What can I do? If message notifications are not displayed, please try the following: 1. Ensure that your phone and Band have a working Bluetooth connection and that they sync properly. 2. Open the Huawei Wear app and check that the message notification feature is enabled.

  • Page 24: Message Notifications Are Intermittent. Why

    We recommend that you add Huawei Wear to the list of protected apps. On the Huawei P7, the list of protected apps can be accessed by going to Settings > Protected apps. Find the Huawei Wear app and turn on the corresponding switch.

  • Page 25: Why Is Sleep Data Inaccurate

     Sleep readings are too low: If frequent wrist movements are detected, the Band may determine that the user is awake and discard sleep data. If the user takes a nap lasting less than 20 minutes, this might not be detected by the Band and sleep data will not be recorded.

  • Page 26: How Do I Track An Activity Using My Band

    In the app, go to the fitness/sleep data screen and touch the monthly data icon at the bottom. 42 How do I track an activity using my Band? Turn on the screen and swipe until you reach the activity screen .

  • Page 27: The Step Count On The Band Differs From The Step Count On My Phone. Why

    : Pause timer : Resume timer : View activity duration, data, and calories burned 43 The step count on the Band differs from the step count on my phone. Why? The Band uses a state-of-the-art 3-axis motion sensor which is sufficiently accurate for everyday usage.

  • Page 28: Why Is The Distance Count On My Band Inaccurate

    Before updating, please ensure that your Band and phone have a working Bluetooth connection. Updating your Band: in the Huawei Wear app, touch the settings icon in the top-left corner, and then touch Update HUAWEI Band. The Band will check for the latest software version and perform an update.

  • Page 29: Log In Using My Huawei Id

    Log in then choose any login method. 2. Once you have logged in, go to the Huawei Wear screen and swipe down to sync data. 3. You can sync data in the cloud to other phones by logging in with the same Huawei 2015-12-2 Huawei Confidential...

  • Page 30: The Band Failed To Sync With The Huawei Wear App. What Can I Do

    50 The data in the Huawei Wear app and on the Band are different. Why? 1. There is more data in the app: If you use the same Huawei ID to sync data to the cloud from different wristbands, data will be aggregated, regardless of which phone you sync it from.

  • Page 31: Why Does The Ota Update Fail Or Take Such A Long Time

    Usually updates take less than 10 minutes. If updates take longer than this, please be patient and do not attempt to use the Huawei Wear app or your Band in the meantime. 4. If the Huawei Wear app or Band notifies you that the update failed, please reboot your Band and then try again.

  • Page 32: Why Don't Gestures Work When I Have Just Woken Up

    The wrist-rotate gesture is suspended while you are asleep to avoid disrupting your sleep. When you have just woken up, the Band is still in sleep mode and gestures are disabled. To leave sleep mode, you can swipe the screen three times or get up and move around.

  • Page 33: How Waterproof/Dustproof Is My Band

    If you are unable to download the app, try using a different phone. When registering a Huawei ID, if you do not receive a verification SMS, it could be because it has been intercepted by your phone, or due to a server error. It is recommended that you log in with a different Huawei ID, or try to register again later.

  • Page 34: How Can I Prevent The Screen From Being Scratched Or Scuffed

    62 How can I prevent the screen from being scratched or scuffed? The Bands have all passed rigorous anti-scratch and anti-abrasion tests and are fitted with a screen protector by default. Please do not place your band in close contact with metal objects such as keys that might scratch the screen.

  • Page 35: The Band's Dial Is Round, But The Display Area Is Square. Why

    HUAWEI Band FAQs INTERNAL 66 The Band's dial is round, but the display area is square. Why? 1. Square screens allow text to be displayed properly and offer a better reading experience. 2. Because the display area is smaller than the dial, the battery should last for longer.

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