Dell Inspiron 3480 Service Manual
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Dell Inspiron 3480 Service Manual

Dell Inspiron 3480 Service Manual

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Inspiron 3480
Service Manual
Computer Model: Inspiron 14-3480
Regulatory Model: P89G
Regulatory Type: P89G003
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Summary of Contents for Dell Inspiron 3480

  • Page 1 Inspiron 3480 Service Manual Computer Model: Inspiron 14-3480 Regulatory Model: P89G Regulatory Type: P89G003...
  • Page 2 GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9 Status Released © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2018 - 12 Rev. A00...

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................9 Before you begin ................................9 2 After working inside your computer......................10 3 Safety instructions............................11 Electrostatic discharge—ESD protection........................11 ESD field service kit .................................12 Components of an ESD field service kit........................12 ESD protection summary ............................13 Transporting sensitive components..........................13 Lifting equipment ...............................13 4 Recommended tools.............................14...
  • Page 4 13 Replacing the wireless card........................32 Procedure..................................32 Post-requisites..................................33 14 Removing the coin-cell battery........................34 Prerequisites..................................34 Procedure..................................34 15 Replacing the coin-cell battery........................36 Procedure..................................36 Post-requisites..................................37 16 Removing the fan............................38 Prerequisites..................................38 Procedure..................................38 17 Replacing the fan............................40 Procedure..................................40 Post-requisites.................................. 41 18 Removing the heat sink..........................42 Prerequisites..................................
  • Page 5 25 Replacing the touchpad..........................58 Procedure..................................58 Post-requisites................................. 59 26 Removing the speakers..........................60 Prerequisites..................................60 Procedure..................................60 27 Replacing the speakers..........................62 Procedure..................................62 Post-requisites..................................63 28 Removing the I/O board..........................64 Prerequisites..................................64 Procedure..................................64 29 Replacing the I/O board..........................66 Procedure ..................................66 Post-requisites..................................67 30 Removing the display assembly.........................
  • Page 6 Procedure..................................86 37 Replacing the power button with fingerprint reader................... 88 Procedure ..................................88 Post-requisites..................................89 38 Removing the power-adapter port......................90 Prerequisites..................................90 Procedure..................................90 39 Replacing the power-adapter port......................92 Procedure..................................92 Post-requisites..................................93 40 Removing the palm-rest and keyboard assembly..................94 Prerequisites..................................
  • Page 7 Procedure..................................112 49 Replacing the display hinges........................114 Procedure ..................................114 Post-requisites.................................115 50 Removing the display cable........................116 Prerequisites..................................116 Procedure..................................116 51 Replacing the display cable........................118 Procedure..................................118 Post-requisites.................................119 52 Removing the display back-cover and antenna assembly................120 Prerequisites..................................120 Procedure..................................120 53 Replacing the display back-cover and antenna assembly................122 Procedure..................................
  • Page 8 Flea power release................................138 Contents...

  • Page 9: Before Working Inside Your Computer

    Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Status Released Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94 Status Released Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 10: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 11: Safety Instructions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 12: Esd Field Service Kit

    tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc. The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: •...

  • Page 13: Esd Protection Summary

    Status Released Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 14: Recommended Tools

    Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF Status Released Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Recommended tools...

  • Page 15: Screw List

    Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A Status Released Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 16 Component Secured to Screw type Quantity Screw image System board Palm-rest and keyboard M2x2 assembly Touchpad Palm-rest and keyboard M2x2 assembly Touchpad (Support Palm-rest and keyboard M2x2.5 brackets) assembly Wireless-card bracket I/O board M2x5 Screw list...

  • Page 17: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-ABB1E676-BFCA-4C1B-A788-028C4112ACC0 Status Released Procedure Loosen the three captive screws on the base cover.
  • Page 18 NOTE: The following steps are applicable only if you want to further remove any other component from your computer. Disconnect the battery cable from the system board. Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Removing the base cover...

  • Page 19: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0D445AA1-0B47-41FF-B01E-E3A6153DE152 Status Released Procedure Connect the battery cable to the system board, if applicable.
  • Page 20 Snap the base cover into place. Replace the six screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. Replacing the base cover...
  • Page 21 Replacing the base cover...

  • Page 22: Removing The Battery

    In such an instance, the entire system should be replaced. Contact https://www.dell.com/support assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites Remove the base cover.
  • Page 23 Removing the battery...

  • Page 24: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-93862DCE-EDB7-405B-AA5E-E727DAEDEA28 Status Released Procedure Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.

  • Page 25: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the battery...

  • Page 26: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites...
  • Page 27 Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops Remove the memory module from the memory-module slot. Removing the memory modules...

  • Page 28: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FD9F2E29-7BAA-4CD7-9ECF-7AD25D44C337 Status Released Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 29: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites...
  • Page 30 Remove the screw (M2x3) that secures the wireless-card bracket to the system board. Slide and remove the wireless-card bracket from the wireless card. Disconnect the antenna cables from the wireless card. Slide and remove the wireless card from the wireless-card slot. Removing the wireless card...
  • Page 31 Removing the wireless card...

  • Page 32: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-77B661B9-8A04-4DE2-9B54-BF5055720A27 Status Released Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 33: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 34: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 35 Removing the coin-cell battery...

  • Page 36: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-AC3E24D2-A140-4094-B900-CB91A1778FDD Status Released Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.

  • Page 37: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the coin-cell battery...

  • Page 38: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites...
  • Page 39 Removing the fan...

  • Page 40: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FBA79CAF-AB2B-4E55-BB9F-B66FE9B92D3D Status Released Procedure Align the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly.

  • Page 41: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the fan...

  • Page 42: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 43 Removing the heat sink...

  • Page 44: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 45: Post-Requisites

    Identifier GUID-CA6E4297-774B-4E7D-803E-E0B85664B945 Status Released Post-requisites Replace the base cover. Replacing the heat sink...

  • Page 46: Removing The Solid-State Drive/Intel Optane Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites...
  • Page 47 Turn the solid-state drive shield/Intel Optane shield over. Remove the screw that secures the solid-state drive/Intel Optane to the solid-state drive shield/Intel Optane shield. Lift the solid-state drive/Intel Optane off the solid-state drive shield/Intel Optane shield. Removing the solid-state drive/Intel Optane memory module...

  • Page 48: Replacing The Solid-State Drive/Intel Optane Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 49: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the solid-state drive/Intel Optane memory module...

  • Page 50: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 51 Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Lift the hard-drive bracket off the hard drive. Removing the hard drive...
  • Page 52 Removing the hard drive...

  • Page 53: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 54: Post-Requisites

    Align the screw holes on the hard-drive assembly with the screw holes on the palm rest and keyboard assembly. Replace the four screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly. Connect the hard-drive cable to the system board and close the latch to secure the cable. Identifier GUID-56AA2BC3-6EFC-43DA-A65A-1B08AC611390 Status...

  • Page 55: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-37921292-743B-4ABF-A66A-D7C2C75AAA32 Status Released Prerequisites...
  • Page 56 Remove the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly. Lift the touchpad off the palm rest and keyboard assembly. Removing the touchpad...
  • Page 57 Removing the touchpad...

  • Page 58: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-016C4940-59DB-4413-BADF-23A7C8EDFC5D Status Released Procedure...

  • Page 59: Post-Requisites

    Place the touchpad bracket into the slot on the palm rest and keyboard assembly. Replace the two screws (M2x2) that secure the touchpad bracket to the palm rest and keyboard assembly. Adhere the tape that secures the touchpad to the palm rest and keyboard assembly. Slide the touchpad cable into its connector on the system board and close the latch to secure the cable.

  • Page 60: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E7C727AF-B7E4-4DED-9219-77CA221B429C Status Released Prerequisites...
  • Page 61 Removing the speakers...

  • Page 62: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B2FDBA12-DA32-49C7-874F-46AAD9CB89BE Status Released Procedure NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers.

  • Page 63: Post-Requisites

    Identifier GUID-D27ADFE2-101B-4EF9-8F3B-30AE3EEA6954 Status Released Post-requisites Replace the solid-state drive/Intel Optane. Replace the base cover. Replacing the speakers...

  • Page 64: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-74E4DADC-5912-4A97-ADEB-944A7DCCC7AE Status Released Prerequisites CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
  • Page 65 Removing the I/O board...

  • Page 66: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4CA52E86-EAAB-4B35-889F-73FD6FC2C423 Status Released Procedure Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.

  • Page 67: Post-Requisites

    Identifier GUID-7864518D-D6C2-4BBF-B809-30F43CE9380D Status Released Post-requisites Replace the speakers. Replace the solid-state drive/Intel Optane. Replace the base cover. Replacing the I/O board...

  • Page 68: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2F418431-DC89-4092-932D-7ADCE3D6EC3A Status Released Prerequisites...
  • Page 69 Lift the palm-rest and keyboard assembly at an angle. Removing the display assembly...
  • Page 70 Slide and remove the palm-rest and keyboard assembly off the display assembly. Removing the display assembly...
  • Page 71 After performing all the above steps, you are left with display assembly. Removing the display assembly...
  • Page 72 Removing the display assembly...

  • Page 73: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-099D5A26-2613-471F-A10E-7F32E29235A9 Status Released Procedure...

  • Page 74: Post-Requisites

    Replace the four screws (M2.5x4) that secure the display hinges to the system board and I/O board. Route the display cable through the routing guides on the palm-rest and keyboard assembly. Connect the display cable to the system board. Adhere the antenna cables to the system board. Identifier GUID-5C9B0CEC-8A75-4661-B4E8-541F79C41E71 Status...

  • Page 75: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-DEDE9467-4A02-40A0-9E14-3FFCBE3C3A52 Status Released Prerequisites...
  • Page 76 Removing the power-button board...

  • Page 77: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2625A35B-7915-4836-9349-C655EF4F80AB Status Released Procedure Place the power-button board into the slot on the palm rest and keyboard assembly.

  • Page 78: Post-Requisites

    Identifier GUID-7F74A534-6B7E-4C8A-A098-6A9D2FAAA73A Status Released Post-requisites Replace the display assembly. Replace the hard drive. Replace the fan. Replace the wireless card. Replace the battery. Replace the base cover. Replacing the power-button board...

  • Page 79: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 80 Remove the screw (M2x4) that secures the system board to the palm-rest and keyboard assembly. Lift the system board off the palm-rest and keyboard assembly. Removing the system board...
  • Page 81 Removing the system board...

  • Page 82: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 83 Connect the power-adapter port cable and speaker cable to the system board. Slide the power-button board cable into the connector on the system board and close the latch to secure the cable. Slide the finger-print reader cable into the connector on the system board and close the latch to secure the cable. Slide the I/O-board cable into the connector on the system board and close the latch to secure the cable.

  • Page 84: Post-Requisites

    Replace the base cover. Identifier GUID-C264FC4F-B5CD-4F08-9183-CB9FC26A5E6A Status Released Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Replacing the system board...
  • Page 85 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. NOTE: Service tag is the alphanumeric identifier located at the back side of your computer. Replacing the system board...

  • Page 86: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
  • Page 87 Removing the power button with fingerprint reader...

  • Page 88: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.

  • Page 89: Post-Requisites

    Identifier GUID-7580A63C-B3E6-4261-8D49-68229391D852 Status Released Post-requisites Replace the system board. Replace the display assembly. Replace the hard drive. Replace the solid-state drive/Intel Optane. Replace the heat sink. Replace the fan. Replace the wireless card. Replace the memory modules. Replace the battery. Replace the base cover.

  • Page 90: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5C699FFD-CEA2-401A-94C5-BC49BBB06ED6 Status Released Prerequisites...
  • Page 91 Removing the power-adapter port...

  • Page 92: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D624BB3E-2596-4949-B5C9-75E580DF8189 Status Released Procedure Place the power-adapter port into the slot on the palm rest and keyboard assembly.

  • Page 93: Post-Requisites

    Identifier GUID-7580A63C-B3E6-4261-8D49-68229391D852 Status Released Post-requisites Replace the system board. Replace the display assembly. Replace the hard drive. Replace the solid-state drive/Intel Optane. Replace the heat sink. Replace the fan. Replace the wireless card. Replace the memory modules. Replace the battery. Replace the base cover.

  • Page 94: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2FCDC0B4-E2AF-4ED6-8197-48581651540A Status Released Prerequisites...
  • Page 95 Removing the palm-rest and keyboard assembly...

  • Page 96: Replacing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2E7780E2-FBFF-433C-B144-5ACCA61E38C4 Status Released Procedure Place the palm-rest and keyboard assembly on a flat surface.

  • Page 97: Post-Requisites

    Identifier GUID-AB51F7DF-905A-4421-963F-120B41844954 Status Released Post-requisites Replace the power-adapter port. Replace the power button with fingerprint reader (optional). Replace the system board. Replace the power-button board(optional). Replace the display assembly. Replace the board. Replace the speakers. Replace the touchpad. Replace the hard drive.

  • Page 98: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-456EDDEB-D417-4E75-A8DD-091CFDD6AB7F Status Released Prerequisites...
  • Page 99 Pry the display bezel to release it from the display back-cover and antenna assembly. Lift the display bezel off the display back-cover and antenna assembly. Removing the display bezel...
  • Page 100 Removing the display bezel...

  • Page 101: Replacing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7A0CC384-554A-44B7-BF61-ADFDF2303835 Status Released Procedure Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place.

  • Page 102: Post-Requisites

    Identifier GUID-54DE3F9D-AC0B-4F47-8B02-CD7EA27971F4 Status Released Post-requisites Replace the display assembly. Replace the fan. Replace the wireless card. Replace the base cover. Replacing the display bezel...

  • Page 103: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-192E8369-968E-47C8-A1F9-23242EFA3416 Status Released Prerequisites...
  • Page 104 Removing the camera...

  • Page 105: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-31BF8C66-2007-41D8-BAAA-895F2E8EBD9C Status Released Procedure Connect the camera cable to the camera module.

  • Page 106: Post-Requisites

    Identifier GUID-9081541E-A8B5-4F22-BFBA-75EA51DBF7EA Status Released Post-requisites Replace the display bezel. Replace the display assembly. Replace the fan. Replace the wireless card. Replace the base cover. Replacing the camera...

  • Page 107: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-192E8369-968E-47C8-A1F9-23242EFA3416 Status Released Prerequisites...
  • Page 108 Peel the tape that secures the display cable to the back of the display panel. Lift the latch and disconnect the display cable from the display-panel cable connector. Lift the display panel away from the display back-cover and antenna assembly. Removing the display panel...

  • Page 109: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7A0D2040-B2EF-418A-BCDA-B41D69A54F8C Status Released Procedure Place the display panel on a flat and clean surface.
  • Page 110 Turn the display panel over and place it on the display back-cover and antenna assembly. Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly. Replace the screws that secure the display panel to the display back-cover and antenna assembly. Replacing the display panel...

  • Page 111: Post-Requisites

    Identifier GUID-9081541E-A8B5-4F22-BFBA-75EA51DBF7EA Status Released Post-requisites Replace the display bezel. Replace the display assembly. Replace the fan. Replace the wireless card. Replace the base cover. Replacing the display panel...

  • Page 112: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-192E8369-968E-47C8-A1F9-23242EFA3416 Status Released Prerequisites...
  • Page 113 Removing the display hinges...

  • Page 114: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-76D45286-5475-42CF-AD68-E22261419D15 Status Released Procedure Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly.

  • Page 115: Post-Requisites

    Identifier GUID-9081541E-A8B5-4F22-BFBA-75EA51DBF7EA Status Released Post-requisites Replace the display bezel. Replace the display assembly. Replace the fan. Replace the wireless card. Replace the base cover. Replacing the display hinges...

  • Page 116: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F4533516-1F76-439F-89C6-2C6361954C8A Status Released Prerequisites...
  • Page 117 Removing the display cable...

  • Page 118: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-98F9A860-08F2-42C9-8309-52AAC250BF83 Status Released Procedure Place the display cable and camera cable on the display back-cover and antenna assembly.

  • Page 119: Post-Requisites

    Identifier GUID-12C8CE4E-E4C5-4E96-9108-F69283934795 Status Released Post-requisites Replace the display hinges. Replace the display panel. Replace the camera. Replace the display bezel. Replace the display assembly. Replace the fan. Replace the wireless card. Replace the base cover. Replacing the display cable...

  • Page 120: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-430D15F5-B89A-4521-94BC-9786FDC78687 Status Released Prerequisites...
  • Page 121 Removing the display back-cover and antenna assembly...

  • Page 122: Replacing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-539944E4-AC09-49E9-B9E7-E145038C9DAD Status Released Procedure Place the display back-cover and antenna assembly on a clean and flat surface.
  • Page 123 Replace the display bezel. Replace the display assembly. Replace the fan. Replace the wireless card. Replace the base cover. Replacing the display back-cover and antenna assembly...

  • Page 124: Device Drivers

    Identifier GUID-C959B142-CF42-4306-A9EA-A640C509AB98 Status Released Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Identifier GUID-925A39C4-0B26-40F8-9404-94B0BFCC4742 Status Released Video drivers In the Device Manager, check if the video driver is installed.

  • Page 125: Intel Virtual Button Driver

    Identifier GUID-E13FC788-9CE7-4370-AFF0-51C6169ADAC3 Status Released Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. Identifier GUID-543661C6-4009-4F1B-BB4F-6CF5FF28149D Status Released Wireless and Bluetooth drivers In the Device Manager, check if the network card driver is installed.

  • Page 126: System Setup

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 127: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...
  • Page 128 General-System Information Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of the computer. Express Service Code Displays the express service code of the computer. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available.
  • Page 129 General-System Information Boot List Option Displays the available boot options. Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs. Enable UEFI Network Stack Enable or disable the UEFI Network Stack. Enable Attempt Legacy Boot Enable or disable Legacy Boot. UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu.
  • Page 130 Security Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart. Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set.
  • Page 131 Intel Software Guard Extensions Default: Enabled. Power Management AC Behavior Enables the system to turn on automatically, when AC power is supplied. Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology. Auto On Time Enable to set the computer to turn on automatically every day or on a preselected date and time.

  • Page 132: Clearing Cmos Settings

    Connect the battery cable to the system board. Replace the base cover. Identifier GUID-5941E06E-ABCB-4468-ACE5-D51EF6AAA083 Status Released Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. System setup...
  • Page 133 NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. System setup...

  • Page 134: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 135: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    Released Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.
  • Page 136 Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. NOTE: Hard-drive activity light is supported only on computers shipped with hard drive. Power and battery-status light Indicates the power and battery-charge status Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber —...

  • Page 137: Enabling Intel Optane Memory

    Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white — Caps Lock enabled. • Off — Caps Lock disabled. Identifier GUID-FE39A314-6129-4A79-A5FA-B69617360582 Status Released Enabling Intel Optane memory On the taskbar, click the search box, and then type Intel Rapid Storage Technology. Click Intel Rapid Storage Technology.
  • Page 138 Turn off the wireless router. Wait for 30 seconds. Turn on the wireless router. Turn on the modem. Turn on your computer. Identifier GUID-8CEF1F7A-1327-43EB-9E2E-8EC169AEFE4A Status Released Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

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