Alienware AW988 User Manual page 21
Wireless gaming headset
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Also See for AW988:
- Quick start manual (2 pages) ,
- Quick start manual (2 pages) ,
- Configuration and installation manual (3 pages)
Table of Contents
Problems
Abnormal sound is coming
out of the headset
Unbalanced sound in the
headset
Headset lights do not light
up
Alienware Control Center
does not recognize the
headset
Possible solutions
•
Check if something is obstructing the
headset.
•
Adjust the volume level up and down, and
check if the abnormal sound changes.
•
Ensure that the headset is within range
(12 m) of the wireless dongle (if connected
through the wireless dongle).
•
Ensure that the audio plug is fully inserted
into the audio port of the computer or
mobile (if connected through the audio
cable).
•
Check the computer Volume Balance is set
correctly.
- Right-click the headset icon.
- Select Playback devices.
- Right-click Default Playback devices, and
select Properties.
- Select Levels, and click Balance. Enusre
that the L and R values are the same.
•
Ensure that the headset is turned on.
•
Open Alienware Control Center, and ensure
that the lights are turned on.
•
Ensure that the headset is turned on.
•
Ensure that the headset is connected to the
computer through the wireless dongle.
•
If the problem persists, replug the wireless
dongle, or restart Alienware Control Center.
21
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