Alienware AW988 User Manual
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Alienware AW988 User Manual

Wireless gaming headset
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Alienware Wireless Gaming Headset
AW988
User's Guide
Regulatory Model: AW988
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Summary of Contents for Alienware AW988

  • Page 1 Alienware Wireless Gaming Headset AW988 User’s Guide Regulatory Model: AW988...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    3.5 mm audio cable (optional) ...10 Alienware Headset Center..... . . 11 Installing the Alienware Headset Center .
  • Page 4 Troubleshooting ....... 20 Specifications ....... . . 23 General .

  • Page 5: What's In The Box

    What‘s in the box Alienware Wireless Gaming Headset AW988 Alienware Wireless Gaming USB wireless dongle Headset—AW988 USB cable for battery charging Documents Audio cable (3.5 mm) NOTE: The documents shipped with the headset may vary based on your region.

  • Page 6: About The Headset

    About the headset Power button Alienware two zones lighting Microphone mute indicator Retractable boom mic Audio preset button Micro-USB charging port 3.5 mm audio port Battery status indicator USB wireless dongle Master volume control storage slot Microphone mute button Game/chat volume mixer control...

  • Page 7: Setting Up Your Headset On Your Computer

    Setting up your headset on your computer System requirements • One USB port for USB wireless dongle • One USB port for charging (optional) • Microsoft Windows 10 operating system Connecting the headset to your computer using the USB wireless dongle Connect the USB wireless dongle to the USB port on your computer.
  • Page 8 2 Click the Playback tab and set the following: - Alienware AW988 Game as the Default Playback device. - Alienware AW988 Chat as the Default Communication device. 3 Click the Recording tab, set the Alienware AW988 Chat as the Default Device.
  • Page 9 4 Click the Communications tab, select Do nothing.

  • Page 10: Connecting The Headset To Your Computer Or Mobile Device Using The 3.5 Mm Audio Cable (Optional)

    Connecting the headset to your computer or mobile device using the 3.5 mm audio cable (optional) Connect one end of the audio cable to the 3.5 mm audio port on your headset, and connect the other end to the audio/headset port on your computer or mobile device.

  • Page 11: Alienware Headset Center

    Alienware Headset Center Installing the Alienware Headset Center You need to install one of the following applications to configure the Alienware Wireless Gaming Headset—AW988 features. • Alienware Command Center (AWCC) • Alienware Headset Center (AWHC) Before installing AWCC or AWHC on your computer, ensure that your computer is connected to internet.
  • Page 12 5 Restart your computer after installing the application. 6 Turn on the headset and connect it to your computer. NOTE: You can use your headset on your computer even without installing the Alienware Headset Center. Install the Alienware Headset Center to customize your settings.

  • Page 13: Charging The Headset

    Charging the headset To charge the headset, connect one end of the USB cable to the micro-USB port on your headset, and connect the other end to the USB port on your computer. Green Battery charge above 80% Orange Battery charge is between 10% and 80% Battery charge is below 10% Battery life The headset battery can last up to 14 hours of gaming/audio playback (with the...

  • Page 14: Using The Headset

    Using the headset Adjusting the headset Adjust the headband to find the optimal fit for your head. When using the retractable microphone, position it approximately two centimeters away from your mouth. The earcups can be rotated to wear the headset around the neck comfortably, or for easier storage.

  • Page 15: Turning On/Off Your Headset

    Turning on/off your headset Press the power button on the left earcup to turn the headset on. Press and hold the power button for 3 seconds to turn the headset off. Adjusting the master volume Use the Master volume control to adjust the speaker volume. Turn the control up to increase the volume, or down to decrease the volume.

  • Page 16: Muting/Unmuting The Microphone

    Muting/unmuting the microphone Use the mute button to mute or unmute the microphone. Alternatively, fold the retractable microphone back into place to mute the microphone, or lower the retractable microphone to unmute the microphone. 30° The microphone mute light turns red to indicate the microphone is on mute. NOTE: You will hear an audio prompt when the retractable microphone is opened or closed.

  • Page 17: Switching Between The Audio Presets

    Switching between the audio presets Press the Audio preset button to cycle through the available presets. When the headset software is running, pressing the Audio preset button will cycle through all presets as listed in the software. When the headset software is not running, pressing the Audio preset button will cycle through Gaming, Music, and Movie presets.

  • Page 18: Adjusting The Chat Balance

    Adjusting the chat balance Use the Chat balance control to find a preferred balance between chat audio and game audio. Turn the control up to focus on the game volume, reducing the chat volume from 100% to 0%. Turn the control down to focus on the chat volume, reducing the game volume from 100% to 0%.

  • Page 19: Replacing The Earcup Cushions

    Replacing the earcup cushions The earcup cushions can be removed and replaced, if necessary. To order new earcup cushions go to www.dell.com. To remove the cushion, hold the cushion firmly and rotate clockwise (left cushion) or counter-clockwise (right cushion), and then pull the cushion away from the headset.

  • Page 20: Troubleshooting

    Troubleshooting Problems Possible solutions Headset has no sound • Ensure that the headset is turned on, and properly connected through the wireless dongle or audio cable. • Ensure that the audio player is playing music, and that the computer volume and media player volume are on and not muted.
  • Page 21 L and R values are the same. Headset lights do not light • Ensure that the headset is turned on. • Open Alienware Control Center, and ensure that the lights are turned on. Alienware Control Center • Ensure that the headset is turned on.
  • Page 22 • Ensure that the microphone is positioned much background noise close to the mouth. • Open Alienware Control Center, and reduce the microphone volume. Master volume control, chat • Connect the headset to a computer using balance control, and audio the wireless dongle.

  • Page 23: Specifications

    Specifications General Model number AW988 USB compliance USB 2.0 (General and Audio Class specifications) Supported operating systems Windows 10 Physical characteristics Weight (headset only) 375 (+/-5) g headset only Dimensions Headset 190 mm x 193 mm x 93 mm Washable item...

  • Page 24: Warranty Information

    Warranty information Limited warranty and return policies The Alienware Wireless Gaming Headset AW988 carries a 2-year limited hardware warranty. If purchased together with a Dell system, it will follow the system warranty. For U.S. customers: This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at www.Dell.com/terms.

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