Dell OpriPlex XE3 Service Manual
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Dell OpriPlex XE3 Service Manual

Dell OpriPlex XE3 Service Manual

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OptiPlex XE3 Tower
Service Manual
Regulatory Model: D18M
Regulatory Type: D18M005
Table of Contents
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Summary of Contents for Dell OpriPlex XE3

  • Page 1 OptiPlex XE3 Tower Service Manual Regulatory Model: D18M Regulatory Type: D18M005...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................6 Safety instructions................................6 Turning off your computer — Windows 10........................6 Before working inside your computer..........................6 After working inside your computer..........................7 2 Technology and components..........................8 DDR4....................................8 DDR4 Details.................................8 Memory Errors................................9 USB features..................................9 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)......................
  • Page 4 Removing optical drive.............................. 25 Installing optical drive..............................27 M.2 PCIe SSD ................................. 29 Removing M.2 PCle SSD - optional ........................29 Installing M.2 PCle SSD ............................30 SD card reader.................................. 31 Removing SD card reader............................31 Installing SD card reader............................32 Memory module................................33 Removing memory module............................
  • Page 5 4 Troubleshooting............................67 Enhanced Pre-Boot System Assessment — ePSA diagnostics................67 Running the ePSA Diagnostics..........................67 Diagnostics..................................67 Battery status lights................................ 69 5 Getting help..............................70 Contacting Dell................................. 70 Contents...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: After Working Inside Your Computer

    Turn off your computer. Disconnect all network cables from the computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. Disconnect your computer and all attached devices from their electrical outlets. Press and hold the power button while the computer is unplugged to ground the system board.

  • Page 8: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • DDR4 • USB features • USB Type-C • Advantages of Displayport over USB Type-C • HDMI 2.0 DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 9: Memory Errors

    Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.

  • Page 10: Speed

    finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1 features are as follows: • Higher transfer rates (up to 5 Gbps) • Increased maximum bus power and increased device current draw to better accommodate power-hungry devices •...

  • Page 11: Applications

    Applications USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much better.

  • Page 12: Usb Power Delivery

    USB Power Delivery The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A laptop might require up to 60 watts, for example.

  • Page 13: Advantages Of Hdmi

    • HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p • Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of the motoring environment while delivering true HD quality Advantages of HDMI •...

  • Page 14: Disassembly And Reassembly

    Disassembly and reassembly Side cover Removing side cover Follow the procedure in Before working inside your computer. To release the side cover: Slide the blue tab to release the side cover from the computer [1]. b Slide the side cover toward the back of the computer [2]. Lift the side cover to remove it from the computer.

  • Page 15: Front Bezel

    Follow the procedure in After working inside your computer. Front Bezel Removing front bezel Follow the procedure in Before working inside your computer. Remove the side cover. To remove the front bezel: Lift the tabs to release the front bezel from the chassis [1]. b Push the front bezel away from the chassis [2] .

  • Page 16: Installing Front Bezel

    Installing front bezel Position the front bezel to align the tab holders on the chassis. Slide and press the front bezel until the tabs click in place. Install the side cover. Disassembly and reassembly...

  • Page 17: Front Panel Door

    Follow the procedure in After working inside your computer. Front panel door Opening the front panel door Follow the procedure in Before working inside your computer. Remove the: side cover front bezel CAUTION: The front panel door opens only to a limited extent. See the printed image on the front panel door for the maximum permissible level.

  • Page 18: 3.5-Inch Hard Drive

    Install the front bezel side cover Follow the procedure in After working inside your computer. 3.5-inch hard drive Removing 3.5–inch hard drive assembly Follow the procedure in Before working inside your computer. Remove the: side cover front bezel To remove the hard drive assembly: Disconnect the hard drive assembly cables from the connectors on the hard drive.
  • Page 19 b Pull the metal bracket that shields the hard drive assembly [1]. Press the blue tab [2] and pull the hard drive assembly out of the computer [ 3]. Disassembly and reassembly...

  • Page 20: Installing 3.5-Inch Hard Drive Assembly

    Installing 3.5–inch hard drive assembly Insert the hard drive assembly into the slot on the computer until it clicks into place [1]. Close the metal bracket that shields the hard drive assembly [2]. Connect the SATA cable and the power cable to the connectors on the hard drive . Disassembly and reassembly...

  • Page 21: 3.5-Inch Hard Drive

    Install the: front bezel side cover Follow the procedure in After working inside your computer. 3.5-inch hard drive Removing 3.5–inch hard drive from the hard drive bracket Follow the procedure in Before working inside your computer. Remove the: side cover front bezel 3.5-inch hard drive assembly To remove the hard drive bracket:...

  • Page 22: 2.5-Inch Hard Drive Assembly

    Installing the 3.5–inch hard drive into the hard drive bracket Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket into the hard drive [1]. Insert the hard drive into the hard drive bracket and press until it clicks into place [2].

  • Page 23: Installing The 2.5-Inch Drive Assembly

    Installing the 2.5-inch drive assembly Insert the drive assembly into the slot on the computer and press until it clicks into place [1,2]. Connect the SATA cable and the power cable to the connectors on the drive [3]. Disassembly and reassembly...

  • Page 24: 2.5-Inch Hard Drive

    Close the front panel door. Install the: • front bezel • side cover Follow the procedure in After Working Inside Your Computer. 2.5-inch hard drive Removing the 2.5–inch drive from the drive bracket Follow the procedure in Before Working Inside Your Computer.

  • Page 25: Optical Drive

    Installing the 2.5–inch hard drive into the drive bracket Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket into the hard drive. Insert the hard drive into the hard drive bracket and press the hard drive until it clicks into place. Install the: 2.5–inch drive assembly front bezel...
  • Page 26 NOTE: Ensure to unroute the cables from the tabs under the drive cage to allow you to disconnect the cables from the connectors. b Close the front panel door [2]. Press the blue release tab [1] and slide the optical drive out of the computer [2]. Disassembly and reassembly...

  • Page 27: Installing Optical Drive

    Installing optical drive Insert the optical drive into the optical drive bay until the blue release tab clicks into place. Disassembly and reassembly...
  • Page 28 Open the front panel door [2]. Route the data cable and power cable under the drive cage. Connect the data cable and power cable to the connectors on the optical drive [3]. Disassembly and reassembly...

  • Page 29: M.2 Pcie Ssd

    Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing M.2 PCle SSD - optional Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the...

  • Page 30: Installing M.2 Pcle Ssd

    Installing M.2 PCle SSD Slide out the M.2 PCIe SSD from the connector on the system board [1]. Replace the screw that secures the M.2 PCIe SSD to the system board [2]. Disassembly and reassembly...

  • Page 31: Sd Card Reader

    Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. SD card reader Removing SD card reader Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel...

  • Page 32: Installing Sd Card Reader

    Installing SD card reader Insert the SD card reader into the slot on the front panel door [1]. Tighten the screw to secure the SD card reader to the front panel door [2]. Connect the SD card reader cable to the connector on the system board [3]. Disassembly and reassembly...

  • Page 33: Memory Module

    Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Memory module Removing memory module Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel door.

  • Page 34: Installing Memory Module

    Installing memory module Align the notch on the memory module with the tab on the memory module connector. Insert the memory module into the memory module socket [1]. Press the memory module until the memory module retention tabs click into place [2]. Disassembly and reassembly...

  • Page 35: Expansion Card

    NOTE: Bison XE3 supports 4 memory module. Close thefront panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Expansion card Removing PCIe expansion card - optional Follow the procedure in Before working inside your computer.

  • Page 36: Installing Pcie Expansion Card

    NOTE: The step is applicable only for the connector with card retention latch, otherwise, lift the PCIe expansion card out of the computer. Repeat the steps to remove any additional PCle expansion card Installing PCIe expansion card Insert the M.2 PCle Card to the connector and push the PCle Card to secure the card with the connector [1]. Release the card retention latch to secure the PCle expansion card [2].

  • Page 37: Optional Vga Module

    Repeat the step 1 to install additional PCle expansion card. Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Optional VGA module Installing optional VGA module To remove the metal bracket as shown below, insert a flathead screwdriver in the hole of the bracket [1], push the bracket to release the bracket [2], and then lift the bracket out from the system.
  • Page 38 Insert the VGA module into its slot from the inside of your computer [1] and connect the VGA cable to the connector on the system board [2]. Replace the two (M3X3) screws to secure the optional VGA module to the system. Install the system fan.

  • Page 39: Power Supply Unit

    Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel door. To release the PSU: Press the latch and disconnect the PSU cables from the connectors on the system board [1].

  • Page 40: Installing Power Supply Unit Or Psu

    Installing power supply unit or PSU Insert the PSU into the PSU slot and slide it toward the back of the computer until it clicks into place{1,2] Disassembly and reassembly...
  • Page 41 Tighten the screws (3) to secure the PSU to the computer chassis [3]. Route the PSU cables through the retention clips [2,3,4,5]. Connect the PSU cables to the connectors on the system board [1,6]. Disassembly and reassembly...

  • Page 42: Intrusion Switch

    Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel door.

  • Page 43: Installing Intrusion Switch

    Installing intrusion switch Insert the intrusion switch and slide the switch into the slot on the computer chassis [1]. Route the intrusion switch cable through the fan grommet [2]. Connect the intrusion switch cable to the connector on the system board [3]. Disassembly and reassembly...

  • Page 44: Speaker

    Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Speaker Removing speaker Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel door.

  • Page 45: Installing Speaker

    Installing speaker Insert the speaker into the slot [1] and slide it until it clicks into place [2]. Connect the speaker cable to the connector on the system board [3]. Disassembly and reassembly...

  • Page 46: Power Button

    Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Power button Removing power button Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel door.
  • Page 47 Pull the power switch out from the computer. Disassembly and reassembly...

  • Page 48: Installing Power Button

    Installing power button Insert the power switch into the slot from the front of the computer. Disassembly and reassembly...
  • Page 49 Open the front panel [1]. Press the power switch to the slot on the computer chassis [2]. Route the power switch cable through the retention clip [3]. Align the cable with the pins on the connector and push to connect the cable. Disassembly and reassembly...

  • Page 50: Heat Sink Fan

    Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Heat sink fan Removing heat sink fan Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel...

  • Page 51: Installing Heat Sink Fan

    Lift the heat sink fan away from the computer [3]. Installing heat sink fan Place the fan on the heat sink [1]. Tighten the screws (4) to secure the fan to the heat sink [2]. Connect the heat sink assembly cable to the connector on the system board [3]. Disassembly and reassembly...

  • Page 52: Coin Cell Battery

    Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel...

  • Page 53: Installing Coin Cell Battery

    Installing coin cell battery Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector [1]. Press the battery into the connector until it locks into place [2]. Disassembly and reassembly...

  • Page 54: Heat Sink

    Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Heat sink Removing heat sink Follow the procedure in Before working inside your computer. Remove the: side cover bezel Open the front panel door.

  • Page 55: Installing Heat Sink

    Installing heat sink Align the screws of the heat sink with the holders on the system board and place the heat sink on the processor [1]. Tighten the captive screws to secure the heat sink assembly to the system board [2]. NOTE: Tighten the screws in a sequential order (1,2,3,4) as printed on the system board.

  • Page 56: Processor

    Replace the heat sink fan. Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Processor Removing processor Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel...

  • Page 57: Installing Processor

    Installing processor Place and align the processor on the socket such that the slots on the processor align with the socket keys [1]. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.

  • Page 58: System Fan

    Install the heat sink. Install the heat sink fan Close the front panel door Install the: front bezel side cover Follow the procedure in After working inside your computer. System fan Removing system fan Follow the procedure in Before working inside your computer.

  • Page 59: Installing System Fan

    NOTE: Ensure to remove the intrusion switch before uninstalling the system fan. Disconnect the system fan cable from the connector on the system board [1]. b Stretch the grommets (4) securing the fan to the computer to ease the removal of the system fan [2]. Lift the system fan out of the computer [3].

  • Page 60: System Board

    Close the front panel door. Install the: intrusion switch front bezel side cover Follow the procedure in After working inside your computer. System board Removing system board Follow the procedure in Before working inside your computer. Remove the: side cover front bezel Open the front panel...
  • Page 61 expansion card M.2 PCle SSD SD card reader memory module Disconnect the following cables from the system board: PSU [1] b power cable and SATA cable [2] speaker [3] d PSU [4] power distribution for optical drive and hard drive [5] To remove the system board: Remove the screws (8) that secure the system board to the computer chassis.
  • Page 62 b Slide and lift the system board away from the computer [1, 2]. Disassembly and reassembly...

  • Page 63: Installing The System Board

    Installing the system board Hold the system board by its edges and align it toward the back of the computer [1,2]. Disassembly and reassembly...
  • Page 64 Lower the system board into the computer until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the computer. Tighten the screws (8) to secure the system board to the computer [1]. Disassembly and reassembly...
  • Page 65 Align the cables with the pins on connectors on the system board and connect the following cables to the system board: Route all the cables through the routing clips. power distribution for optical drive and hard drives [1] b PSU [2] speaker cable [3] d SATA data cable for optical dive and hard drive cables (4 cables) [4] PSU cable [5]...
  • Page 66 Install the: memory module M.2 PCle SSD expansion card SD card reader processor heat sink heat sink fan Close the front panel door. Install the: front bezel side cover Follow the procedure in After working inside your computer. Disassembly and reassembly...

  • Page 67: Troubleshooting

    The items detected are listed and will be tested If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. To run a diagnostic test on a specific device Press Esc and click Yes to stop the diagnostic test.
  • Page 68 However, if the computer fails the POST, the computer emits a series of LED codes during the start-up. The system LED is integrated on the Power button. The following table shows different light patterns and what they indicate. Table 2. Power LED summary Amber LED state White LED state System state...

  • Page 69: Battery Status Lights

    If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately blinking An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. Re-plug battery connector, amber light and replace battery if the issue reoccurs.

  • Page 70: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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