■ Error Descriptions
Problem at the time of PC connection.
Items to check
OS (Windows) type
Displayed error message
Interface
Interface controller
Document feeding trouble
Items to check
Document type
Main purpose of use
Last cleaning date
Last consumable replacement date
Operator panel status at trouble
Imaging quality trouble
Items to check
Type and version of scanner driver
Interface controller
OS (Windows) type
Application software
Scanning side (s)
Resolution
Image mode
Others
Items to check
Can you send both the output results and
photographs that show the condition of the
document by e-mail or FAX ?
108
6.4 Before Contacting a Service Provider
Findings
(example) SCSI interface
(example) Adaptec SCSI Card 29160
Findings
Findings
(example) Adaptec SCSI Card 29160
(example) font, back, duplex
(example) 600 dpi, 75 dpi
(example) Color, Grayscale, Binary (black & white)
Findings