Product Technical Support Offerings; Dealer Support Requirements - Canon imagerunner advance 6255 Service Manual
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Table of Contents
IX.
Product Technical Support Offerings
A. Dealer Support Requirements
imageRUNNER ADVANCE 6200 Series Technical Training is required to
receive technical support for these machines. Refer to the
Support Center
To ensure that every dealer receives the highest level of support and help to
resolve the end user's problems quickly and accurately, we recommend the
following to maximize your technical support request:
Your support personnel should check technical documentation (User
Manuals, Technical Publications, etc.) and the e-Support Web site (24 hours
a day, 7 days a week) before calling Canon USA's TSC (Technical Support
Center), since your concern may have already been addressed and
documented.
Have your Support ID number ready when you call the TSC, and make sure
that you are where the engine or application is located and accessible. This
dramatically improves the TSC's ability to help troubleshoot the problem,
and eliminate the "guesswork" when answering a specific question. This
also helps to supply you with answers that are more accurate.
Provide the serial number of the installed engine or application you want to
troubleshoot. While the serial number is required to access support, it also
provides the Support Specialist with information about previous calls for
support.
Make sure to provide environment-specific information, and any other
site-specific variables.
Submit and update your profile information, such as cell phone number,
e-mail address, and company address on the e-Support Web site in the
Current Profile section. You can also call Canon USA's TSC. Accurate
profile information enables you to contact support personnel faster, and is
necessary, if more information is required from the caller later.
At the completion of each call, a ticket number is provided. If the Support
Specialist does not provide a number, the caller should ask for it.
Have a Dealer Technician or Systems Engineer call Canon USA with what
resolved your issue. This information is helpful, and enables a Support
Specialist to assist other callers who may have the same problem.
imageRUNNER ADVANCE 6200 Series Service Guide
Revision 1
imageRUNNER ADVANCE 6200 Series Service Guide
section for further details.
Canon USA Technical
December 2013
Page 78
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- Configuration
- Periodic Replacement Parts
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