HP EliteBook 820 User Manual
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HP EliteBook 820 User Manual

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  • Page 1 User Guide...
  • Page 2 Company under license. Intel, Celeron, and bound by the terms of the HP End User License This computer may require upgraded and/or Pentium are trademarks of Intel Corporation in Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a Celeron® N28xx/N29xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
  • Page 6 Processor configuration setting (select models only)

  • Page 7: Table Of Contents

    Connecting to a wireless network ........................17 Using the wireless controls ....................... 17 Turning wireless devices on or off ................. 17 Using HP Connection Manager (select models only) ............. 18 Using the wireless button ....................18 Using operating system controls ................... 18 Sharing data and drives and accessing software ................
  • Page 8 4 Navigating using the keyboard, touch gestures and pointing devices .............. 25 Using pointing devices ............................25 Setting pointing device preferences ....................25 Using the pointing stick ........................25 Using the TouchPad and gestures ....................25 Turning the TouchPad off and on ................... 26 Tapping ...........................
  • Page 9 6 Power management ............................. 41 Shutting down the computer ..........................41 Setting power options ............................41 Using power-saving states ....................... 41 Intel Rapid Start Technology (select models only) ............42 Initiating and exiting Sleep ..................... 42 Initiating and exiting Hibernation ................... 42 Using the power meter and power settings ..............
  • Page 10 Improving hard drive performance ....................61 Using Disk Defragmenter ....................61 Using Disk Cleanup ......................62 Using HP 3D DriveGuard (select models only) .................. 62 Identifying HP 3D DriveGuard status ................62 9 Security ..............................63 Protecting the computer ............................. 63 Using passwords ..............................
  • Page 11 Using f11 recovery tools (select models only) ................. 81 Using Windows 7 operating system media ..................81 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ............ 83 Using Computer Setup ............................83 Starting Computer Setup ........................83 Navigating and selecting in Computer Setup ...................
  • Page 12 13 Using HP Sure Start ............................ 90 Using HP Sure Start (select models only) ......................90 14 Support ..............................91 Contacting support .............................. 91 Labels ................................... 92 15 Specifications ............................93 Input power ................................93 Operating environment ............................93 Appendix A Traveling with or shipping your computer ..................94 Appendix B Troubleshooting ...........................

  • Page 13: Welcome

    Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.

  • Page 14: Finding Information

    *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments...
  • Page 15 Resources For information about IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Finding information...

  • Page 16: Getting To Know Your Computer

    Getting to know your computer Right NOTE: Refer to the illustration that most closely matches your computer. Component Description Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
  • Page 17 Component Description Docking connector Connects an optional docking device. Power connector Connects an AC adapter. Component Description Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

  • Page 18: Left

    Left NOTE: Refer to the illustration that most closely matches your computer. Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
  • Page 19 Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 20: Display

    For information on using the webcam, select Start > All Programs > Communication and Chat > HP WebCam. Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on.

  • Page 21: Top

    TouchPad Component Description Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select models only) Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 22: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components.

  • Page 23: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Component Description NOTE: On some models, the wireless light is amber when all wireless devices are off. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Buttons, speakers, and fingerprint reader (select models only) Component Description Power button ●...
  • Page 24 Component Description To learn more about your power settings: Select Start > Control Panel > System and Security > Power Options. Speakers (2) Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound.

  • Page 25: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or key. Windows button Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the...

  • Page 26: Bottom

    Bottom Component Description Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 27: Front

    ● Off: The battery is fully charged. Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Front...
  • Page 28 Component Description NOTE: For more information about HP 3D DriveGuard, Using HP 3D DriveGuard (select models only) on page Chapter 2 Getting to know your computer...

  • Page 29: Connecting To A Network

    ● Operating system controls Turning wireless devices on or off You can use the wireless button or HP Connection Manager (select models only) to turn on and turn off wireless devices. NOTE: A computer may have a wireless button, a wireless switch, or a wireless key on the keyboard. The term wireless button is used throughout this guide to refer to all types of wireless controls.

  • Page 30: Using Hp Connection Manager (Select Models Only)

    HP Connection Manager provides a central location for managing your wireless devices, an interface for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving SMS (text) messages. HP Connection Manager allows you to manage the following devices: ●...

  • Page 31: Using A Wlan

    From the computer you are sharing, select Start > Computer. Right-click what you want to share, and click Properties. Select the Sharing tab, and then select Advanced Sharing. Select the Share this folder check box. Type a name in the Share name text box. Click Apply, and then click OK.

  • Page 32: Configuring A Wireless Router

    As your network grows, additional wireless and wired computers can be connected to the network to access the Internet. For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP. Configuring a wireless router For help in configuring a wireless router, see the information provided by your router manufacturer or your ISP.

  • Page 33: Using Hp Mobile Broadband (Select Models Only)

    (PIN), as well as network information. Some computers include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.

  • Page 34: Inserting And Removing A Sim (Select Models Only)

    See the image on the battery bay to determine which way the SIM should be inserted into your computer. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices. Turn on the computer.

  • Page 35: Using Bluetooth Wireless Devices

    Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ●...
  • Page 36 Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Chapter 3 Connecting to a network...

  • Page 37: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). Select computer models have special action key or hot key functions on the keyboard to perform routine tasks.

  • Page 38: Turning The Touchpad Off And On

    Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. ● Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. Chapter 4 Navigating using the keyboard, touch gestures and pointing devices...

  • Page 39: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ●...

  • Page 40: Rotating (Select Models Only)

    NOTE: Using 2-finger click is the same action as using right-click with the mouse. ● Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Rotating (select models only) Rotating allows you to turn items such as photos. ●...

  • Page 41: Flicking (Select Models Only)

    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures.
  • Page 42 To use a hot key: Briefly press the key, and then briefly press the second key of the hot key combination. ▲ Hot key combination Description fn+esc Displays system information. fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

  • Page 43: Using Keypads

    Hot key combination Description NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard backlight. Using keypads The computer includes an embedded numeric keypad, and it also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad.

  • Page 44: Turning The Embedded Numeric Keypad On And Off

    Turning the embedded numeric keypad on and off Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.

  • Page 45: Multimedia

    Media keys Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

  • Page 46: Connecting Headphones

    NOTE: Getting to know your computer on page 4 for information on what type of volume controls your computer has. Connecting headphones You can connect wired headphones to the headphone jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset.

  • Page 47: Webcam (Select Models Only)

    Webcam (select models only) Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview and save the photo or video recording. The webcam software enables you to experiment with the following features: ●...

  • Page 48: Video

    Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.

  • Page 49: Vga

    The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. To connect a VGA display device, connect the device cable to the external monitor port. Press fn+f4 to alternate the screen image between 4 display states:...

  • Page 50: Discovering And Connecting Wired Displays Using Multistream Transport

    Connect the other end of the cable to the digital display device. Press fn+f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ●...

  • Page 51: Connect Displays To Computers With Intel Graphics (With An Optional Hub)

    Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power. Connect your external display devices to the VGA ports, or DisplayPorts on the hub. For details on how to set up multiple displays, press fn+f4.

  • Page 52: Connect Displays To Computers With Intel Graphics (With A Built-In Hub)

    Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices, ▲ click Project, and then follow the on-screen instructions. – or – On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen instructions. Chapter 5 Multimedia...

  • Page 53: Power Management

    Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 54: Intel Rapid Start Technology (Select Models Only)

    NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state. Intel Rapid Start Technology (select models only) For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start Technology allows your computer to resume quickly from inactivity.

  • Page 55: Using The Power Meter And Power Settings

    To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors.

  • Page 56: Using Battery Check

    ● Battery Check tool to test battery performance ● Information on calibration, power management, and proper care and storage to maximize battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information: Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. ▲...

  • Page 57: Resolving A Low Battery Level

    Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 58: Removing A Battery

    Insert the battery (1) into the battery bay at an angle and then press down on the battery (2) until it is fully seated . On select models, the battery release latch (3) automatically locks the battery into place. Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 59: Conserving Battery Power

    Remove the battery from the computer (3). Conserving battery power ● Select low power-use settings through Power Options in Windows Control Panel. ● Turn off wireless and LAN connections and exit modem applications when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source.

  • Page 60: Disposing Of A User-Replaceable Battery (Select Models Only)

    Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

  • Page 61: Switchable Graphics/Dual Graphics (Select Models Only)

    To test the AC adapter: NOTE: The following instructions apply to computers with user-replaceable batteries. Shut down the computer. Remove the battery on the computer. Connect the AC adapter to the computer, and then plug it into an AC outlet. Turn on the computer.

  • Page 62: Using Dual Graphics (Select Models Only)

    NOTE: For more information, see the switchable graphics software Help. Using dual graphics (select models only) If your system is equipped with dual graphics (two or more added Graphics Processing Units (GPUs)), you can enable AMD Radeon Dual Graphics to increase application power and performance for full-screen applications that use DirectX version 10 or 11.

  • Page 63: External Cards And Devices

    External cards and devices Using memory card readers (select models only) Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. Inserting a memory card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card.

  • Page 64: Using Smart Cards (Select Models Only)

    Pull gently on the card to remove it from the slot. NOTE: If the card does not eject, pull the card out of the slot. Using smart cards (select models only) NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards. A smart card is a credit card-sized accessory that carries a microchip containing memory and a microprocessor.

  • Page 65: Inserting A Smart Card

    Inserting a smart card Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card Grasp the edge of the smart card, and then pull it out of the smart card reader.

  • Page 66: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. Connect the USB cable for the device to the USB port. ▲ NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected.

  • Page 67: Using Optional External Drives

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: ●...

  • Page 68: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Do not drop a drive, place items on it, or expose it to liquids, or temperature or humidity extremes. Observe these precautions when handling drives: ●...

  • Page 69: Removing Or Replacing The Service Door

    SRT. Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes. NOTE: HP does not support SRT with self-encrypting drives (SEDs). Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot, hard drive, and other components.

  • Page 70: Replacing The Service Door

    Slide the service door toward the front of the computer (4) and lift (5) to remove the service door. Replacing the service door Replace the service door after accessing the memory module slot, hard drive, regulatory label, and other components. Tilt down the service door to align the front edge of the service door near the front edge of the computer (1).

  • Page 71: Replacing Or Upgrading The Hard Drive

    With the battery bay toward you, slide the service door release latch to the right (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the right to lock the service door (5).

  • Page 72: Installing A Hard Drive

    Remove the battery (Removing a battery on page 46). Loosen the 4 hard drive cover screws (1). Pull the hard drive tab (2) to disconnect the hard drive. Lift the hard drive (3) out of the hard drive bay. Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section.

  • Page 73: Improving Hard Drive Performance

    Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 74: Using Disk Cleanup

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection.

  • Page 75: Security

    Computer risk Security feature Unauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered face scenes, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*...

  • Page 76: Using Passwords

    Windows passwords are set only in the Windows operating system. ● If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility.

  • Page 77: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock.

  • Page 78: Entering A Bios Administrator Password

    When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.

  • Page 79: Setting A Drivelock Password

    ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password. ● The owner of the user password should be the day-to-day user of the protected hard drive. The owner of the master password may be either a system administrator or the day-to-day user.

  • Page 80: Entering A Drivelock Password

    Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.

  • Page 81: Using Computer Setup Automatic Drivelock

    Type your master password, and then press enter. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.

  • Page 82: Using Antivirus Software

    Use a pointing device or the arrow keys to select Disable protection. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main >...

  • Page 83: Using Hp Client Security (Select Models Only)

    Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help.
  • Page 84 ● On the upper-right side of the display ● On the left side of the display Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor. See Getting to know your computer on page 4 for the location of the fingerprint reader on your computer.

  • Page 85: 10 Maintenance

    10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
  • Page 86 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 87: Cleaning Your Computer

    Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.

  • Page 88: Cleaning Procedures

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available.

  • Page 89: Using Softpaq Download Manager

    SoftPaq information. SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download. SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are found, they are downloaded and applied automatically.

  • Page 90: Backup And Recovery

    11 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 91: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 92: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 93: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 94 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 95: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 96: Restoring Factory Settings In Computer Setup

    Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 97: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 98: Using Multiboot

    Press to enter Computer Setup. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 99: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device up in the boot order, use a pointing device to click the up arrow, or press the key. – or – To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.

  • Page 100: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...
  • Page 101 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Using HP PC Hardware Diagnostics (UEFI) (select models only)

  • Page 102: 13 Using Hp Sure Start

    Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 103: 14 Support

    14 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ●...

  • Page 104: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

  • Page 105: 15 Specifications

    100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 106: Appendix A Traveling With Or Shipping Your Computer

    Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦...

  • Page 107: Appendix B Troubleshooting

    NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ● If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter.

  • Page 108: Software Is Functioning Abnormally

    connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices. Software is functioning abnormally If the software is unresponsive or responds abnormally, restart the computer.

  • Page 109: A Disc Does Not Play

    ● To enable or disable a wireless or wired network device, right-click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable devices, select the check box from the menu option. To disable the device, clear the check box. ●...

  • Page 110: The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion

    The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Turn off Sleep mode. ● Be sure that you are using the right kind of disc for your drive. ●...

  • Page 111: Appendix C Electrostatic Discharge

    Before handling components, discharge static electricity by touching an unpainted metal surface of the component. ● If you remove a component, place it in an electrostatic-safe container. If you need more information about static electricity or assistance with component removal or installation, contact HP support.

  • Page 112: Index

    30 updating 85 DisplayPort, connecting 37 hard drive Bluetooth device 17, 23 DisplayPort, identifying 4, 5 external 55 Bluetooth label 92 docking connector, identifying 5 HP 3D DriveGuard 62 buttons drive media 41 left pointing stick 9 100 Index...
  • Page 113 14 operating environment 93 HP Mobile Broadband, disabled 22 legacy support, USB 83 optical drive 55 HP Recovery Disc Creator, using 78 lights optional external devices, using 54 HP Recovery partition caps lock 10 checking for presence 81...
  • Page 114 conserving 47 troubleshooting, external display options 41 inserting 22 power button 41 SIM slot, identifying 15 turning off the computer 41 power button, identifying 11 Sleep power connector, identifying 5 exiting 42 unresponsive system 41 power lights 10, 15 initiating 42 USB 3.0 charging (powered) port, power switch 41 slots...
  • Page 115 wireless network (WLAN) connecting 20 corporate WLAN connection 20 equipment needed 19 functional range 21 public WLAN connection 20 security 20 using 19 WLAN antennas, identifying 8 WLAN device 19, 92 WLAN label 92 writable media 41 WWAN antennas, identifying 8 WWAN device 17, 21 Index 103...

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