Dealing With Problems (Summary) - Panasonic Toughbook CF-18 Series Operating Instructions Manual

Dealing with Problems

When a problem occurs, refer to this page. The "Reference Manual" also contains detailed information. If a problem appears to be

related to a software application, read the software related manual. If you still cannot troubleshoot the problem, contact Panasonic

Technical Support. You can use the PC Information Viewer to check the computer's usage status. (

Problems (Advanced)")

Starting Up

The power indicator is not lit

The computer does not oper-

ate when a USB device is con-

nected

[Enter Password] is displayed

POST Startup Error(s) is dis-

played

Windows startup, or an op-

eration is extremely slow

The date and time are incor-

rect

When resuming from the

standby or hibernation mode,

[Enter Password] does not ap-

pear even if a password has

been set in the Setup Utility

When the administrator pass-

word is forgotten

When "Remove disks or

other media. Press any key to

restart" (or a similar mes-

sage) is displayed

[ E x e c u t i n g B a t t e r y

Recalibration] screen is dis-

played

32

Check the cable connection for the AC adaptor.

Check to see if a charged battery pack is properly installed.

Remove the battery pack and disconnect the AC adaptor, then connect them again.

The computer may not operate when certain USB devices are connected. Disconnect the

USB device, or set [Legacy USB Support] to [Disable] in [Advanced] menu of the Setup

Utility.

Input your Supervisor Password or User Password. If you have forgotten it, contact

Panasonic Technical Support.

page 31

Press F9 in the Setup Utility (

Utility's settings to their default values (except the password settings). Then, the Setup

Utility must be run once again for you to input the appropriate operating environment

settings. (The processing speed depends on the application software used, so this opera-

tion may not cause the processing speed to increase.)

If you install resident software after purchasing this computer, disable the resident soft-

ware.

When Indexing Service is enabled, Windows operation becomes slower.

Disable Indexing Service in the following menu.

[start] - [Search] - [Change preferences] - [Without Indexing Service]

You can set the date and time using the following menu.

[start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time]

When the computer is connected to a LAN, confirm the date and time of the server.

If you continue to experience problems, the internal battery maintaining the clock may

need to be replaced. Contact Panasonic Technical Support.

This computer will not correctly recognize the date and time starting from the year 2100 A.D.

Even when a password has been set in the Setup Utility, [Enter Password] does not appear

when the computer resumes from the standby or hibernation mode.

If you want to use the security function when using the standby or hibernation mode, use

the Windows password as follows:

1 Select [start] - [Control Panel] - [User Accounts], and select the account for which the

password will be set.

2 Select [Create a password], input the password, and then select [Create Password].

3 Add the check mark for [Prompt for password when computer resumes from standby] in

[Control Panel] - [Performance and Maintenance] - [Power Options] - [Advanced].

If you have created a password reset disk (

you fail to correctly enter the password. Follow the message's instructions and set the

password again by using the password reset disk.

If you have not created a password reset disk, after reinstalling, setup Windows and then

set the password again.

This means a floppy disk that does not contain system startup information has been left in

the floppy disk drive. Remove the floppy disk, and press any key.

This message may appear when certain USB devices are connected. Remove the USB de-

vice, or set [Legacy USB Support] in [Advanced] menu of the Setup Utility to [Disable].

If the message still appears even after trying the above two measures, this may be an

indication that some type of hard disk failure has occurred. Contact Panasonic Technical

Support.

When Windows is shut down during the Battery Recalibration procedure, if you select

[Cancel] in the [End Program] screen, Windows shutdown is aborted. In this case, Battery

Recalibration will begin the next time the computer is started. To start up Windows, turn off

the computer by sliding the power switch, and then turn it back on again.

(Summary)

"Setup Utility"). This will restore the Setup

page 18), a message is displayed when

"Dealing with