Page 1: Abbreviations And Acronyms
Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; EMC is a registered trademark of EMC Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Page 2: Jumpers, Switches, And Connectors
Back to Contents Page Jumpers, Switches, and Connectors Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors SCSI Backplane Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
Page 3: System Board Connectors
Table A-1. System Board Jumper Settings Jumper Setting Description PASSWD_EN The password feature is enabled. (default) The password feature is disabled. NVRAM_CLR The configuration settings in NVRAM are retained at system boot. (default) The configuration settings in NVRAM are cleared at next system boot. System Board Connectors Figure A-3 Table A-2...
Page 4 Table A-2. System Board Connectors Connector Description Power connector BACK_FAN Fan power connector BATTERY Connector for the 3.0-V coin battery BP_I2C Connector for the baseboard management controller (BMC) inter-IC (I2C) cable for the optional SCSI backplane Processor connector DIMMn_ x Memory module connector (4) Diskette drive connector FRONT_FAN Fan power connector...
Page 5: Disabling A Forgotten Password
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Page 6: Serial Connector
Back to Contents Page I/O Connectors Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Serial Connector Parallel Connector PS/2-Compatible Keyboard and Mouse Connectors Video Connector USB Connectors Integrated NIC Connectors Network Cable Requirements I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.
Page 7: Parallel Connector
Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available designation.
Page 8: Video Connector
BUSY Busy Paper end SLCT Select AFD# Automatic feed ERR# Error INIT# Initialize printer SLIN# O Select in 18–25 GND Ground PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B-4 illustrates the pin numbers for these connectors and Table B-4 defines the pin assignments for these connectors.
Page 9: Usb Connectors
HSYNC Horizontal synchronization VSYNC Vertical synchronization No connection USB Connectors The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as diskette drives and optical drives. Figure B-6 illustrates the pin numbers for the USB connector and Table B-6 defines the pin assignments for the connector.
Page 10 NOTICE: To avoid line interference, voice and data lines must be in separate sheaths. Use Category 5 or greater wiring and connectors. Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft). For detailed guidelines on operation of a network, see "Systems Considerations of Multi-Segment Networks"...
Page 11: Other Documents You May Need
Back to Contents Page Introduction Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Other Documents You May Need Your system includes the following service and upgrade features: Embedded server management hardware, which monitors temperatures and voltages throughout the system System diagnostics, which checks for hardware problems (if the system can boot) System upgrade options are offered, including: Microprocessors...
Page 12: System Status Indicators
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features Back-Panel Features and Indicators SCSI Hard-Drive Indicator Codes Power Indicator Codes NIC Indicator Codes Diagnostics Indicator Codes System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages...
Page 13: Back-Panel Features And Indicators
Table 2-2. Front-Panel Indicators, Buttons, and Connectors Indicator, Button, or Description Connector Blue and amber The blue system status indicator lights during normal system operation. The amber system status indicator flashes when the system system status needs attention due to a problem with power supplies, fans, system temperature, or hard drives. indicator NOTE: If the system is connected to AC power and an error has been detected, the amber system status indicator flashes regardless...
Page 14 SCSI Hard-Drive Indicator Codes If an optional SCSI RAID controller is installed in the system, two indicators on each of the hard-drive carriers provide information on the status of the SCSI hard drives. See Figure 2-3 and Table 2-3. The SCSI backplane firmware controls the drive power-on/fault indicator. Figure 2-3. SCSI Hard-Drive Indicators Table 2-3 lists the drive indicator patterns.
Page 15: Power Indicator Codes
Drive predicted failure The power-on/fault indicator slowly blinks green, amber, and off. Drive failed The amber power-on/fault indicator blinks four times per second. Drive rebuilding The green power-on/fault indicator blinks slowly. Drive online The green power-on/fault indicator is on. Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies.
Page 16: System Messages
Diskette or hard-drive failure. Ensure that the diskette drive and hard drive(s) are properly connected. See "Installing Drives" for information on the drive(s) installed in your system. Possible USB failure. "Troubleshooting a USB Device" in "Troubleshooting Your System." No memory modules detected. "Troubleshooting System Memory"...
Page 17 or optical drive interface "Troubleshooting an Optical Drive" in "Troubleshooting Your System." cable, or loose power cable. Faulty or improperly inserted Replace the diskette. Diskette read failure diskette. Faulty diskette drive or Ensure that the diskette drive and optical drive cables are properly connected. Diskette subsystem reset failed optical drive controller.
Page 18: System Beep Codes
Your System." If the problem persists, see "Getting Help." Processor is not supported Check for a BIOS update using the Dell Support website at support.dell.com. If Unsupported CPU stepping detected by the system. the problem persists, install a supported processor. See "Installing a...
Page 19: Warning Messages
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals. If a beep code is emitted, write down the series of beeps and then look it up in Table 2-8. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause.
Page 20: Diagnostics Messages
NOTE: Warning messages are generated by either the application or the operating system. For more information, see "Finding Software Solutions" and the documentation that accompanied the operating system or application. Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help,"...
Page 21: Finding Software Solutions
Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by: Improper installation or configuration of an application Application conflicts Input errors Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer's recommended procedures. If a problem occurs after you install the software, you might need to troubleshoot your software application and your system.
Page 22 IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access controller IRQ6 Diskette drive controller IRQ7 Parallel port IRQ8 Real-time clock IRQ9 ACPI functions (used for power management) IRQ10 Available IRQ11 Available...
Page 23: Running The System Diagnostics
Back to Contents Page Running the System Diagnostics Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss.
Page 24: Using The Custom Test Options
Click the testing option in the Main Menu window. Table 4-1 provides a brief explanation of testing options. Table 4-1. System Diagnostics Testing Options Testing Function Option Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem.
Page 25: Troubleshooting Your System
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Troubleshooting the System Battery Start-Up Routine Troubleshooting a Power Supply Checking Basic Power Problems Troubleshooting System Cooling Problems Checking the Equipment Troubleshooting System Memory Troubleshooting Basic I/O Functions Troubleshooting a Diskette Drive...
Page 26: Troubleshooting External Connections
any of the procedures, see "Troubleshooting External Connections." Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2-1 Figure 2-2 for the front-panel and back-panel connectors on your system.
Page 27: Troubleshooting Basic I/O Functions
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the test fails, continue to the next step. 2. Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step If the mouse is damaged, continue to the next step.
Page 28: Troubleshooting A Usb Device
Troubleshooting a USB Device Problem System message indicates a problem with a USB device. Device connected to a USB port is not operating properly. Action 1. Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide. ...
Page 29: Responding To A Systems Management Software Alert Message
Action 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2. Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" in your User's Guide. ...
Page 30: Closing The System
Removing the Cover To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. ...
Page 31: Troubleshooting A Wet System
The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board. The system can accommodate up to five expansion cards. The system supports up to four SCSI or SATA hard drives. The peripheral bays support an optional diskette drive and optical drive. Troubleshooting a Wet System ...
Page 32: Troubleshooting A Damaged System
Troubleshooting a Damaged System Problem System was dropped or damaged. Action CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Open the system. See "Opening the System."...
Page 33: Troubleshooting System Cooling Problems
Problem No power to the system. Power indicator on the front panel does not light. Action 1. Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics." CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Page 34: Troubleshooting System Memory
Troubleshooting System Memory Problem Faulty memory module. Faulty system board. System status indicator is amber. System beep code indicates a memory problem. Systems management software issues a memory-related message through the systems management software. Action Memory-related beep code during system startup. ...
Page 35: Troubleshooting A Diskette Drive
3. Ensure that the memory modules are populated correctly. See "General Memory Module Installation Guidelines" in "Installing System Components." If the memory modules are populated correctly, continue to the next step. 4. Reseat the memory modules in their sockets. See "Installing Memory Modules"...
Page 36: Troubleshooting An Optical Drive
14. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 15. Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step.
Page 37 Missing or corrupted tape-backup software or tape-drive device driver. Defective SCSI controller card. Action CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the System Setup program and ensure that the secondary SCSI channel is enabled and set to SCSI. See "Using the System Setup Program"...
Page 38 For information about testing the controller, see the controller's documentation. If the tests fail, continue to the next step. 3. If the SCSI hard drives are configured in a RAID array, restart the system and enter the RAID configuration utility. NOTE: To enter the utility, press , , or , depending on the utility.

Page 39 4. Ensure that the primary SCSI channel is enabled, and restart the system. See the controller card's documentation. 5. Ensure that the required device drivers are installed and configured correctly. See the Dell OpenManage Server Assistant CD. CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Page 40 2. Restart your system and enter the RAID configuration utility. See the RAID controller documentation. 3. Ensure that the required device drivers are installed and are configured correctly. See the Dell OpenManage Server Assistant CD and the RAID controller's documentation. 4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Page 41: Troubleshooting Expansion Cards
5. Open the system. See "Opening the System." 6. Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card. See the documentation that accompanied the controller card. 7. If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive"...
Page 42: Troubleshooting The Microprocessor
Action CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." ...
Page 43 5. Close the system. See "Closing the System." 6. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7. Run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. ...
Page 44: Installing System Components
Back to Contents Page Installing System Components Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Cooling Shroud System Fans Power Supply Expansion Cards System Memory Processor Installing a RAC Card System Battery This section describes how to install the following system components: Cooling shroud System fans Power supply...
Page 45: Installing The Cooling Shroud
Installing the Cooling Shroud 1. Ensure that no tools or loose parts are left inside the system. 2. Align the anchor tabs on the cooling shroud with the notches in the system chassis. 3. Reposition the SCSI cable and power cables so they do not obstruct the memory modules and interfere with installing the cooling shroud. ...
Page 46 6. Compress the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure 6-3. Figure 6-3. Removing and Replacing the Front System Fan Installing the Front System Fan ...
Page 47 CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. ...
Page 48: Removing The Power Supply
Power Supply Removing the Power Supply CAUTION: See the Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. ...
Page 49: Installing An Expansion Card
3. Install the cooling shroud. See "Installing the Cooling Shroud." 4. Connect the DC power cables to the following components: POWER CONN connector on the backplane board (if applicable) PWR CONN and 12V connectors on the system board Hard drives or SCSI backplane.
Page 50: Removing An Expansion Card
5. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System." 6. Remove the filler bracket from the expansion slot. 7. Install the expansion card. See Figure 6-7. a. Position the expansion card so that the card-edge connector aligns with the expansion- card connector on the system board. b.
Page 51: System Memory
7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. 8. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 9. Stand the system upright. ...
Page 52: Removing Memory Modules
8. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. ...
Page 53: Removing The Processor
9. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." 10. Stand the system upright. 11. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." Processor You can upgrade the system processor to take advantage of future options in speed and functionality. The following items are included in the processor upgrade kit: Processor Heat sink...
Page 54: Installing A Processor
7. Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure 6-10. 8. Open the processor cover. See Figure 6-10. 9. Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open position so that the socket is ready for the new processor.
Page 55: Installing A Rac Card
19. Ensure that your system is running the latest BIOS version. You can download the latest BIOS version from the Dell Support website located at support.dell.com 20. Run the system diagnostics to verify that the new processor is operating correctly.
Page 56: Replacing The System Battery
"Installing an Expansion Card" for information on installing the card. 6. Connect the cable from the RAC card to connector RAC_CONN on the system board. See Figure A-3. 7. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System." ...
Page 57 10. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12. Enter the System Setup program to confirm that the battery operates properly. ...
Page 58: Installing Drives
Back to Contents Page Installing Drives Dell™ PowerEdge™ 800 Systems Installation and Troubleshooting Guide Connecting Drives Front-Panel Drive Inserts Diskette Drive 5.25-Inch Drives Hard Drives Cabled SATA and SCSI Hard Drives Front-Access SCSI Hard Drives (Non-Hot-Plug) Hot-Plug SCSI Hard Drives Installing the Optional SCSI Backplane Board Installing a RAID Controller Card...
Page 59 Front-Panel Drive Inserts To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Additionally, each empty external drive bay is covered by a metal insert in the chassis to maintain Federal Communications Commission (FCC) certification of the system. Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both front-panel drive inserts.
Page 60: Removing A Diskette Drive
4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Diskette Drive Removing a Diskette Drive CAUTION: See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Page 61: Installing A 5.25-Inch Drive
5.25-Inch Drives An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape backup device can be installed in the second external drive bay. These drives connect either to the system board or to an optional controller card. NOTE: Installing an additional optical drive in the second external drive bay is not supported.
Page 62 10. If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion Card" in "Installing System Components." 11. Connect a power cable to the drive. See Figure 7-3. ...
Page 63: General Installation Guidelines
17. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 18. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 19. Test the drive. If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine whether the device operates properly. See "Running the System Diagnostics."...
Page 64 7. Remove the hard-drive bay. See Figure 7-5 and Figure 7-6. a. Loosen the four screws that secure the drive bay to the system. b. Slide the hard-drive bay out of the system. 8. Remove the drive from the drive bay. See Figure 7-5 and Figure 7-6.
Page 65: Installing A Cabled Hard Drive
Installing a Cabled Hard Drive 1. Unpack the drive (and controller card, if applicable), and prepare the drive for installation. For instructions, see the documentation that accompanied the drive. 2. Install the hard drive in the hard-drive bay: a.
Page 66 Figure 7-9. Cabling Four SCSI Hard Drives to the SCSI Controller Card 6. Ensure that all cables are firmly connected and arranged so that they will not catch on the computer cover or block airflow inside the system. 7.
Page 67 Removing a Front-Access SCSI Hard Drive (Non-Hot-Plug) NOTICE: To prevent data loss, you must shut down the system before removing a SCSI drive carrier, unless a SCSI RAID controller is connected to the SCSI backplane. See "Hot-Plug SCSI Hard Drives"...
Page 68: Removing A Hot-Plug Scsi Hard Drive
6. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 8. Install any required SCSI device drivers. 9.
Page 69 3. Insert the hard-drive carrier into the drive bay. See Figure 7-11. 4. Close the hard-drive carrier handle to lock it in place. 5. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System." 6. Install any required SCSI device drivers. ...
Page 70 11. Connect the power cable connector P3 to the power connector on the SCSI backplane. See Figure 7-13. 12. Connect the baseboard management controller (BMC) inter-IC (I2C) cable to the SCSI backplane. See Figure 7-13. 13. Connect the other end of the BMC I2C cable to connector BP_I2C on the system board. See Figure A-3. ...
Page 71: Getting Help
Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
Page 72: Dell Enterprise Training And Certification
Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
Page 73: Before You Call
Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 74 Tech Support Services toll-free: 0-800-444-0724 Sales 0-810-444-3355 Aruba General Support toll-free: 800-1578 Australia (Sydney) E-mail (Australia): [email protected] E-mail (New Zealand): [email protected] International Access Code: 0011 Home and Small Business 1-300-655-533 Government and Business toll-free: 1-800-633-559 Country Code: 61 Preferred Accounts Division (PAD) toll-free: 1-800-060-889...
Page 75 General Support 1-800-805-7541 Chile (Santiago) Sales, Customer Support, and Technical Support toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Technical Support website: support.dell.com.cn Technical Support E-mail: [email protected] Country Code: 86 Customer Care E-mail: [email protected] City Code: 592 Technical Support Fax 818 1350...
Page 76 Hong Kong Website: support.ap.dell.com Technical Support E-mail: [email protected] International Access Code: Technical Support (Dimension and Inspiron) 2969 3188 Technical Support (OptiPlex, Latitude, and Dell Precision) 2969 3191 Country Code: 852 Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and 2969 3196 PowerVault™) Customer Care 3416 0910 Large Corporate Accounts 3416 0907...
Page 77 81-44-520-1435 City Code: 44 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690 Technical Support outside of Japan (PDAs, projectors, printers, routers)
Page 78 Country Code: 853 Transaction Sales (Xiamen, China) 29 693 115 Malaysia (Penang) Website: support.ap.dell.com toll-free: 1 800 88 0193 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free: 1 800 88 1306 International Access Code: 00 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 60 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 88 1386...
Page 79 Singapore (Singapore) Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 International Access Code: Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 394 7488 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 394 7478 Country Code: 65 Customer Service (Penang, Malaysia) 604 633 4949...
Page 80 Transaction Sales toll-free: 00801 65 1228 Corporate Sales toll-free: 00801 651 227 Thailand Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 0060 07 International Access Code: Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 0600 09 Customer Service (Penang, Malaysia) 604 633 4949 Country Code: 66 Corporate Sales toll-free: 1800 006 009...
Page 81 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: 1-877-DELLTTY (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page ...
Page 82: Notes, Notices, And Cautions
Dell Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Page 83 Back to Contents Page Jumpers, Switches, and Connectors Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors Riser Card Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
Page 84: Riser Card Connectors
Jumper Setting Description PASSWD_EN The password feature is enabled. (default) The password feature is disabled. NVRAM_CLR The configuration settings in NVRAM are retained at system boot. (default) The configuration settings in NVRAM are cleared at next system boot. jumpered unjumpered System Board Connectors Figure A-3 Table A-2...
Page 85 Figure A-5. PCI-X/PCIe Riser Card Connectors Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Page 86 Back to Contents Page I/O Connectors Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide I/O Connectors Serial Connector PS/2-Compatible Keyboard and Mouse Connectors Video Connector USB Connector Integrated NIC Connector Embedded Remote Access Ethernet Connector Network Cable Requirements I/O Connectors I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.
Page 87 The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available designation.
Page 88: Usb Connector
NOTE: Installing a video card automatically disables the system's integrated video controller. Figure B-5. Video Connector Pin Numbers Table B-4. Video Connector Pin Assignments Signal Definition Red video GREEN Green video BLUE Blue video No connection 5–8, 10 GND Signal ground No connection...
Page 89: Network Cable Requirements
Table B-6. NIC Connector Pin Assignments Signal Definition Data out (+) TD– Data out (–) Data in (+) No connection No connection RD– Data in (–) No connection No connection Embedded Remote Access Ethernet Connector The system's optional embedded remote access (ERA) circuitry is designed to provide remote access capabilities for the system. It is designed specifically to work with systems management software.
Page 91: Other Information You May Need
NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Page 92: Front Panel Features
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide Front-Panel Features Back-Panel Features NIC Indicators System Messages Diagnostics Indicator Codes System Beep Codes Warning Messages Diagnostics Messages Alert Messages Baseboard Management Controller Messages The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not operating properly: System indicators...
Page 93: Back Panel Features
System identification You can use the system identification buttons on the front and back panels to locate a particular system within a rack. When button one of these buttons is pushed, the blue system status indicators on the front and back panels blink until one of the buttons is pushed again.
Page 94 Table 2-2. NIC Indicators Indicator Indicator Description Type Code Activity When off at the same time that the link indicator is off, the NIC is not connected to the network or the NIC is disabled by the System Setup program.
Page 95 Loose or improperly connected mouse or Replace the mouse. If the problem persists, replace the Error 8602: Auxiliary device failure. keyboard cable; faulty mouse or keyboard. keyboard. Verify that mouse and keyboard are securely attached to correct connectors. Faulty keyboard controller (faulty system board). See "Getting Help."...
Page 96: Diagnostics Indicator Codes
problem persists, see "Getting Help." Error encountered in initializing PCI device; Install the NVRAM_CLR jumper and reboot the system. See Plug & Play Configuration Error faulty system board. Figure A-2 for jumper location. Check for a BIOS update. If the problem persists, see "Troubleshooting Expansion Cards"...
Page 97 Table 2-4. Diagnostic Indicator Codes Code Causes Corrective Action Possible processor failure. "Troubleshooting the Microprocessor" in "Troubleshooting Your System." Memory failure. "Troubleshooting System Memory" in "Troubleshooting Your System." Possible expansion card failure. "Troubleshooting Expansion Cards" in "Troubleshooting Your System." Possible video card failure.
Page 98 System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem. NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals. If a beep code is emitted, write down the series of beeps and then look it up in Table 2-5.
Page 99 A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
Page 100 Back to Contents Page Running the System Diagnostics Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss.
Page 101 Click the testing option in the Main Menu window. Table 3-1 provides a brief explanation of testing options. Table 3-1. System Diagnostics Testing Options Testing Function Option Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem.
Page 102: Troubleshooting Irq Assignment Conflicts
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Start-Up Routine Checking the Equipment Responding to a Systems Management Software Alert Message Inside the System Opening the System Closing the System Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting the Power Supply...
Page 103 each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments. Table 4-2. IRQ Assignment Defaults IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Available IRQ6...
Page 104 Keyboard is not functioning properly. Action 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2. Press each key on the keyboard, and examine the keyboard and its cable for signs of damage. ...
Page 105 Device connected to the serial port is not operating properly. Action 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.
Page 106: Inside The System
2. Check the appropriate indicator on the NIC connector. See "NIC Indicators" in "Indicators, Messages, and Codes." If the link indicator does not light, check all cable connections. If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable.
Page 107: Closing The System
c. Unhook the right end of the bezel and pull the bezel away from the system. Figure 4-2. Installing and Removing the Optional Bezel 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. ...
Page 108 Troubleshooting a Wet System Problem Liquid spilled on the system. Excessive humidity. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
Page 109: Troubleshooting The Power Supply
5. Run the system board tests in the system diagnostics. See "Running the System Diagnostics." If the tests fail, see "Getting Help." Troubleshooting the System Battery Problem System message indicates a problem with the battery. System Setup program loses system configuration information. System date and time do not remain current.
Page 110: Troubleshooting A Fan
Problem Systems management software issues a fan-related error message. Action Ensure that none of the following conditions exist: Ambient temperature is too high. External airflow is obstructed. Cables inside the system obstruct airflow. An individual cooling fan has failed. See "Troubleshooting a Fan."...
Page 111 2. Turn on the system and attached peripherals. If an error messages does not appear, go to step 3. Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide. If the amount of memory installed matches the system memory setting, go to step ...
Page 112 4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. Open the system. See "Opening the System." 6. Ensure that the interface cable is securely connected to the optical drive and to the controller. ...
Page 113 14. If possible, restore the files to the drive. If the problem persists, see "Getting Help." Troubleshooting SATA Hard Drives Troubleshooting a SATA Hard Drive Problem Faulty hard drive Damaged or improperly connected hard-drive cables Action ...
Page 114 CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
Page 115 Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. Problem Error message indicates a problem with an expansion card. Expansion card performs incorrectly or not at all. Action ...
Page 116 Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
Page 117 Back to Contents Page Installing System Components Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide Cooling Shroud System Battery Fan Assembly PCI Fan Module Power Supply Expansion Cards Riser Card System Memory Processor This section describes how to install the following system components: Cooling shroud System battery Fan assembly...
Page 118 Installing the Cooling Shroud 1. Insert the tab on the side of the cooling shroud and the release latch into the fan assembly. See Figure 5-1. 2. Push the cooling shroud down until the release latch snaps into place, securing the shroud to the fan assembly. ...
Page 119: Removing The Fan Assembly
13. To test the newly installed battery, see "Troubleshooting the System Battery" in "Troubleshooting Your System." Fan Assembly The fan assembly contains two fans and provides cooling for the processor and memory modules. Removing the Fan Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Page 120: Pci Fan Module
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 121: Installing The Power Supply
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. ...
Page 122 CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
Page 123: Removing The Riser Card
6. Replace the expansion-card retainer. 7. Close the system. See "Closing the System" in "Troubleshooting Your System." Riser Card The riser card provides two expansion-card slots. See "Expansion Cards" for detailed information on the expansion-card slots. Removing the Riser Card ...
Page 124: Memory Module Installation Guidelines
"Indicators, Messages, and Codes" for more information. You can purchase memory upgrade kits from Dell. NOTE: The memory modules must be PC-3200 compliant. Memory Module Installation Guidelines The memory module sockets are arranged in banks (1 and 2) on two channels (A and B). The memory module banks must be installed in identical pairs.
Page 125: Replacing The Processor
6. Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See Table 5-1 for valid memory configurations. 7. Close the system. See "Closing the System" in "Troubleshooting Your System." 8. (Optional) Press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory.
Page 126 2. Remove the cooling shroud. See "Removing the Cooling Shroud." 3. Using a #2 Phillips screwdriver, loosen the four captive screws that secure the heat sink to the system board. See Figure 5-9. Figure 5-9. Installing and Removing the Heat Sink ...
Page 127 15. Rotate the release lever back down until it snaps into place, securing the processor cover. 16. Install the heat sink. a. Using a clean lint-free cloth, remove the existing thermal grease from the heat sink. NOTE: Use the heat sink that you removed earlier in this procedure. b.
Page 128: Removing The Optical Drive
Back to Contents Page Installing Drives Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide Optical Drive SCSI Configuration Information Configuring the Boot Drive Hard Drives Installing a SCSI Controller Card Your system contains up to two SATA or SCSI hard drives and an optional optical drive. If your system contains SCSI hard drives, they must be connected to a optional SCSI controller card.
Page 129: Scsi Configuration Information
2. Rotate the drive downward until it snaps into place. 3. Connect the interposer card to the optical drive. Push the plungers into the captive fastener barrels until they snap into place. 4. Connect the interface and power cables to the optical drive's interposer card. ...
Page 130 2. If applicable, remove the optical drive. Remove the optical drive if you are removing hard drive 0. See "Removing the Optical Drive." 3. Disconnect the power and interface cables from the hard drive. The interface cables for SATA hard drives are connected to the daughter card. See Figure A-3 for the location of the daughter card connectors.
Page 131: Installing A Hard Drive
Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
Page 132 Back to Contents Page ...
Page 133: Recommended Tools
Back to Contents Page Service-Only Parts Replacement Procedures Dell™ PowerEdge™ 850 Systems Installation and Troubleshooting Guide Recommended Tools Control Panel Assembly Daughter Card System Board Recommended Tools You may need the following items to perform the procedures in this section: Key to the system keylock Wrist grounding strap #2 Phillips screwdriver...
Page 134: Installing The Daughter Card
1. Align the control panel assembly's mounting holes with the chassis mounting holes. See Figure 7-1. 2. Using a #2 Phillips screwdriver, install the two screws that secure the control panel assembly to the chassis. See Figure 7-1. 3. Connect the control panel cables. See Figure 7-1. ...
Page 135: Removing The System Board Assembly
System Board The system board provides interface signal routing between the system board and the two SATA hard-drive bays, the optional CD drive, and the control panel. In addition, the power supply is connected to the system board using two cables. The system board and system board tray are removed and replaced as a single assembly.
Page 136: Installing The System Board Assembly
Installing the System Board Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
Page 137 17. Close the system. See "Closing the System" in "Troubleshooting Your System." Back to Contents Page ...
Page 138 Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
Page 139 Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
Page 140 In certain countries, technical support specific to Dell Inspiron™ XPS computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for Inspiron XPS computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.
Page 141 E-mail for French-speaking Customers: Belgium (Brussels) support.euro.dell.com/be/fr/emaildell/ Technical Support for Inspiron XPS computers only 02 481 92 96 International Access Code: 00 Technical Support for all other Dell computers 02 481 92 88 Country Code: 32 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 .65 City Code: 2 Corporate Sales 02 481 91 00...
Page 142 Switchboard 22537 2711 Website: support.euro.dell.com E-mail: support.euro.dell.com/dk/da/emaildell/ Technical Support for Inspiron XPS computers only 7010 0074 Technical Support for all other Dell computers 7023 0182 Denmark (Copenhagen) Customer Care (Relational) 7023 0184 International Access Code: 00 Home/Small Business Customer Care 3287 5505...
Page 143 E-mail: support.euro.dell.com/fr/fr/emaildell/ Home and Small Business Technical Support for Inspiron XPS computers only 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 France (Paris) (Montpellier) Switchboard 0825 004 700 Switchboard (calls from outside of France) 04 99 75 40 00...
Page 144 0120-198-226 Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Japan (Kawasaki) Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690...
Page 145 Transaction Sales (Xiamen, China) 29 693 115 Website: support.ap.dell.com Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free: 1 800 88 0193 Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1 800 88 1306 International Access Code: 00 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 88 1386...
Page 146 Grenadines Website: support.ap.dell.com Singapore (Singapore) Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 394 7488 International Access Code: 005 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 394 7478 Country Code: 65 Customer Service (Penang, Malaysia) 604 633 4949...
Page 147 Transaction Sales toll-free: 00801 65 1228 Corporate Sales toll-free: 00801 651 227 Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 0060 07 Thailand Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 0600 09 International Access Code: 001 Customer Service (Penang, Malaysia) 604 633 4949 Country Code: 66 Corporate Sales toll-free: 1800 006 009...
Page 148 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page...

Dell PowerEdge 850 Installation And Troubleshooting Manual

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