HP ProLiant DL100 Series User Manual
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HP ProLiant DL100 Series User Manual

HP ProLiant DL100 Series User Manual

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HP ProLiant DL100 Series Server

User Guide

for HP ProLiant DL120 G6 Servers
Part Number 579574-003
March 2010 (Third Edition)
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  • Page 1: User Guide

    HP ProLiant DL100 Series Server User Guide for HP ProLiant DL120 G6 Servers Part Number 579574-003 March 2010 (Third Edition)
  • Page 2 © Copyright 2009, 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Component identification ....................... 6 Front panel components ..........................6 Front panel LEDs and buttons ......................... 6 SAS and SATA device numbers ........................7 Rear panel components ..........................8 Rear panel LEDs and buttons ......................... 8 PCI expansion slot definitions ........................9 System board components ..........................
  • Page 4 SAS hard drive LED cable option ......................... 37 Battery-backed write cache battery pack option ..................... 38 Installing the FBWC module and capacitor pack ................... 40 HP Trusted Platform Module option ......................42 Installing the Trusted Platform Module board ..................42 Retaining the recovery key/password ....................44 Enabling the Trusted Platform Module ....................
  • Page 5 Introduction to software problems ...................... 85 Firmware maintenance ........................88 Contacting HP ............................90 Contacting HP technical support or an authorized reseller ..............90 Server information you need ......................90 Operating system information you need ..................... 91 Battery ............................93 Regulatory compliance notices .....................

  • Page 6: Component Identification

    Component identification Front panel components Item Description Optical drive Serial label pull tab USB ports (2) Unit Identification (UID) button/LED Power/standby button LED Hard drive bays (4) Front panel LEDs and buttons Item Description Status Optical drive LED On = Drive is in use. Off = Drive is not active.

  • Page 7: Sas And Sata Device Numbers

    Item Description Status Internal health LED Green = System health is normal. Amber = System health is degraded. To identify the component in a degraded state, see "System board LEDs (on page 11)." Red = System health is critical. To identify the component in a critical state, see "System board LEDs (on page 11)."...

  • Page 8: Rear Panel Components

    Rear panel components Item Description Power cord connector Mouse connector 10/100/1000 NIC 1 connector/shared Lights-Out 100 management port 10/100/1000 NIC 2 connector Serial connector Slot 1 PCIe2 x16 (4, 2, 1) Slot 2 PCIe2 x16 (16, 8, 4, 1) UID button/LED Dedicated Lights-Out 100 management port Video connector USB connectors (2)

  • Page 9: Pci Expansion Slot Definitions

    Item Description Status UID button/LED Blue = Identification Flashing blue = System is being managed remotely. Off = Off NIC/Lights-Out Green or flashing green = 10M/100M link 100 link speed Amber = 1-GB link speed Off = No connection NIC/Lights-Out Green = Linked to the network 100 activity Flashing green = Linked and activity on the...

  • Page 10: System Maintenance Switch

    Item Description Processor fan 3 cable connector Optical drive SATA cable connector Hard drive 4 SATA cable connector Hard drive 3 SATA cable connector Hard drive backplane SGPIO connector Hard drive 2 SATA cable connector Hard drive 1 SATA cable connector Reserved System fan 4 cable connector Hard drive backplane 12C cable connector...

  • Page 11: Nmi Functionality

    • Short the NMI jumper pins • Press the NMI switch • Use the Lights-Out 100 Virtual NMI feature For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). System board LEDs Item LED description Status Processor fan failure...

  • Page 12: Fan Locations

    Item LED description Status Overtemperature Amber = System has reached a cautionary or critical temperature level. Off = Normal System fan failure Amber = System fan has failed or is missing. Off = Normal BMC Heartbeat Flashing = Normal Off = BMC is not functioning. Fan locations Battery pack LEDs Component identification 12...
  • Page 13 A fully- charged battery can normally preserve data for at least two days. The battery lifetime also depends on the cache module size. For further information, refer to the controller QuickSpecs on the HP website (http://www.hp.com). —...

  • Page 14: Fbwc Module Leds

    FBWC module LEDs The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. Green LED Amber LED Interpretation A backup is in progress. Flashing (1 Hz) A restore is in progress.

  • Page 15: Operations

    To remove the server from an HP, Compaq branded, telco, or third-party rack: Power down the server (on page 15). Disconnect all peripheral cables and power cords from the server rear panel.

  • Page 16: Remove The Access Panel

    Place the server on a sturdy, level surface. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed.

  • Page 17: Install The Pci Riser Board Assembly

    Power down the server (on page 15). Remove the server from the rack (on page 15). Remove the access panel (on page 16). Disconnect all internal cables connected to existing expansion boards. Remove the PCI riser board assembly: Remove the T-10 screw. Remove the T-15 screws.
  • Page 18 Install the PCI riser board assembly. Connect any internal cables for expansion boards. Install the access panel. Install the server into the rack. Operations 18...

  • Page 19: Setup

    (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high- density deployment at the HP website (http://www.hp.com/products/servers/platforms).

  • Page 20: Space And Airflow Requirements

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 21: Power Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 22: Rack Warnings

    CD that shipped with the option. The drivers may have updates that are available on the HP website (http://www.hp.com/support). Follow the on-screen instructions to begin the installation process. Registering the server To register the server, refer to the HP Registration website (http://register.hp.com). Setup 22...

  • Page 23: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 24: Single-, Dual-, And Quad-Rank Dimms

    DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting. Single-, dual-, and quad-rank DIMMs To understand and configure memory protection modes properly, an understanding of single-, dual-, and quad-rank DIMMs is helpful.

  • Page 25: General Dimm Slot Population Guidelines

    8500 = 1066-MHz DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). General DIMM slot population guidelines • The HP ProLiant DL120 G6 Server has six memory slots.

  • Page 26: Installing Dimms

    Extend the server from the rack. Remove the access panel (on page 16). Remove the air baffle (on page 16). For more information, see the server installation sheet on the HP website (http://www.hp.com/go/bizsupport). Open the DIMM slot latches. Install the DIMM.

  • Page 27: Hard Drive Guidelines

    Hard drive guidelines When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all drive numbers. • If only one hard drive is used, install it in the bay with the lowest drive number. •...

  • Page 28: Installing A Hot-Plug Hard Drive

    CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Remove the hard drive. Installing a hot-plug hard drive IMPORTANT: Hot-plug capability and drive LED support are only available when a supported optional controller is installed in the server.

  • Page 29: Installing A Non-Hot-Plug Hard Drive

    Install the hard drive. Installing a non-hot-plug hard drive The server supports up to four SATA hard drives with the embedded controller. The server supports up to four SAS hard drives with the following options: • Optional SAS controller • Optional SAS controller cable •...
  • Page 30 Using a T-10 Torx screwdriver, remove the hard drive carrier. Remove four T-10 screws from the hard drive carrier. Install the hard drive. Hardware options installation 30...
  • Page 31 Install the hard drive assembly. Route and connect the hard drive data and power cables to the hard drive. For SAS and SATA device numbers, see the server installation sheet. SATA hard drive Hardware options installation 31...
  • Page 32 SAS hard drive Connect the hard drive data cables: For SATA hard drives, connect the cable to the system board. For more information, see the server installation sheet. For SAS hard drives, connect the optional SAS/SATA controller cable to the optional SAS controller.

  • Page 33: Optical Drive Option

    Optical drive option To install the component: Power down the server (on page 15). Remove the server from the rack (on page 15). Remove the access panel (on page 16). Remove the air baffle (on page 16). Remove the 9.5-mm optical drive blank. Retain the blank for future use. Install the 9.5-mm optical drive assembly.

  • Page 34: Expansion Board Option

    Connect the optical drive and power cable to the optical drive. Connect the power connector to the power supply backplane. Install the access panel. Install the server into the rack. Expansion board option To install the component: Power down the server (on page 15). Remove the server from the rack (on page 15).

  • Page 35: Pci-X Riser Board Option

    Remove the expansion slot covers. Install the expansion board. IMPORTANT: The server does not power up if the PCI riser board assembly is not seated properly. Install the PCI riser board assembly (on page 17). Connect all internal cables for expansion boards. Install the access panel.
  • Page 36 Remove the server from the rack (on page 15). Remove the access panel (on page 16). Disconnect all internal cables connected to existing expansion boards. Remove the PCI riser board assembly (on page 16). Remove all installed expansion boards. Remove the PCIe riser board from the assembly. Install the optional PCI-X riser board.

  • Page 37: Storage Controller Option

    Storage controller option IMPORTANT: For additional installation and configuration information, refer to the documentation that ships with the option. To install the component: Power down the server (on page 15). Remove the server from the rack (on page 15). Remove the access panel (on page 16). Remove the PCI riser board assembly (on page 16).

  • Page 38: Battery-Backed Write Cache Battery Pack Option

    Connect the SAS hard drive LED cable to the system board and to the SAS controller. Install the access panel. Install the server into the rack. Battery-backed write cache battery pack option To prevent a server malfunction or damage to the equipment, do not add or CAUTION: remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.
  • Page 39 Install the cache module on the controller. Connect the cable to the cache module. Hardware options installation 39...

  • Page 40: Installing The Fbwc Module And Capacitor Pack

    Install the battery pack. Route the cable. Install the access panel. Install the server into the rack. Installing the FBWC module and capacitor pack To install the component: CAUTION: Do not use this controller with cache modules designed for other controller models, because the controller can malfunction and you can lose data.
  • Page 41 Connect the capacitor pack cable to the connector on the top of the cache module. Install the cache module. Install the capacitor pack. Route the cable. Hardware options installation 41...

  • Page 42: Hp Trusted Platform Module Option

    Recovery Mode after BitLocker™ detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
  • Page 43 Place the server on a flat, level work surface. Remove the access panel (on page 16). Access the TPM connector. See the server-specific installation sheet. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

  • Page 44: Retaining The Recovery Key/Password

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).

  • Page 45: Cabling

    Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. Server cabling CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked.

  • Page 46: Bbwc Battery Cabling To An Optional Controller

    BBWC battery cabling to an optional controller Power supply (500 W) cabling Cabling 46...

  • Page 47: Sata Cabling

    SATA cabling SATA cabling to the SGPIO connector and the 12C cable connector Cabling 47...

  • Page 48: Sas Cabling To The Sgpio Connector And The 12C Cable Connector

    SAS cabling to the SGPIO connector and the 12C cable connector Internal USB cabling Cabling 48...

  • Page 49: Fan Cabling

    Fan cabling Cabling 49...

  • Page 50: Software And Configuration Utilities

    Software and configuration utilities BIOS Setup Utility To use the BIOS Setup Utility, use the following keys: • To access the BIOS Setup Utility, press the F10 key during power-up when prompted. • To navigate the menu system, use the arrow keys. •...

  • Page 51: Bios Serial Console

    HP website (http://www.hp.com/servers/proliant). HP Insight Diagnostics The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly. The utility has online help and can be accessed using the Insight Diagnostics CD or at the HP website (http://www.hp.com/support).

  • Page 52: Hp Rom-Based Setup Utility

    Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Re-entering the server serial number and product ID After you replace the system board, you must re-enter the server serial number and the product ID.

  • Page 53: Keeping The System Current

    Keeping the system current Drivers HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers.

  • Page 54: Troubleshooting

    Firmware updates Download firmware updates from the following locations: • The HP Smart Components available on the HP ProLiant Firmware Maintenance CD and the HP website (http://www.hp.com/support) • The most recent version of a particular server or option firmware from the HP website (http://www.hp.com/support)

  • Page 55: Dimm Handling Guidelines

    This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 59)," and follow the appropriate diagnostic path. If the other...

  • Page 56: Important Safety Information

    flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 60)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts. This guide provides information for multiple servers.

  • Page 57: Warnings And Cautions

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 58: Preparing The Server For Diagnosis

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 51) and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 59: Start Diagnosis Flowchart

    • Power-on problems flowchart (on page 61) • POST problems flowchart (on page 63) • OS boot problems flowchart (on page 65) • Server fault indications flowchart (on page 66) The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions.

  • Page 60: General Diagnosis Flowchart

    "Symptom information (on page 58)" "Loose connections (on page 54)" "Service notifications (on page 54)" The most recent version of a particular server or option firmware is available on the HP website (http://www.hp.com/support). "General memory problems are occurring (on page 77)" •...
  • Page 61 Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. For the location of server LEDs and information on their statuses, refer to the server NOTE: documentation. Troubleshooting 61...
  • Page 62 Improperly seated component or interlock problem • Faulty internal component Item Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 60)" "Loose connections (on page 54)" "Power source problems (on page 69)" •...

  • Page 63: Post Problems Flowchart

    POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
  • Page 64 Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "Symptom information (on page 58)" • "Server information you need (on page 90)" • "Operating system information you need (on page 91)" "HP contact information (on page 101)" Troubleshooting 64...

  • Page 65: Os Boot Problems Flowchart

    Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item "HP Insight Diagnostics (on page 51)" • "Operating system problems (on page 86)" • "HP contact information (on page 101)" Troubleshooting 65...

  • Page 66: Server Fault Indications Flowchart

    • "Hardware problems (on page 68)" • Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 60)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
  • Page 67 Item Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "Power-on problems flowchart (on page 61)" "HP Insight Diagnostics (on page 51)" • "Hardware problems (on page 68)" • Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms)

  • Page 68: Hardware Problems

    Hardware problems The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Power problems (on page 68) General hardware problems (on page 71) Internal system problems (on page 72) External device problems (on page 80) System open circuits and short circuits (on page 79)

  • Page 69: Power Source Problems

    Power supply problems (on page 69) UPS problems (on page 69) Power source problems Action: Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. Plug another device into the grounded power outlet to be sure the outlet works.

  • Page 70: Unknown Problem

    If the video does not work, refer to "Video problems (on page 80)." CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("HP contact information" on page 101) before proceeding.

  • Page 71: General Hardware Problems

    Remove unsupported hardware. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support website (http://www.hp.com/support).

  • Page 72: Internal System Problems

    Third-party device problems Action: Refer to the server and operating system documentation to be sure the server and operating system support the device. Be sure the latest device drivers are installed. Refer to the device documentation to be sure the device is properly installed. For example, a third- party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively.
  • Page 73 DAT drive problems Sense error codes are displayed Action: Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes. Search for it on the HP website (http://www.hp.com). DAT drive error or failure occurs Action: Be sure drivers, software, and firmware are upgraded to the latest revisions.
  • Page 74 Latest firmware indicates a defective tape, or head clogs occur regularly Action: Replace the tape. Other errors are occurring Action: Replace the drive. DLT drive problems Server cannot write to tape Action: • If the drive cleaning light is on, clean the drive. NOTE: DLT cleaning cartridges are good for only 20 uses.

  • Page 75: Fan Problems

    • Check each tape cartridge that has been used in the drive to see if a leader was dropped. After you locate any bad cartridges, dispose of them. A working tape drive will drop the leader of a bad cartridge, indicating that the cartridge needs replacing. •...

  • Page 76: Hard Drive Problems

    Action: Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server documentation or the HP website for information on hard drive LEDs. Be sure no loose connections (on page 54) exist. Remove the hard drive and be sure the configuration jumpers are set properly.

  • Page 77: Memory Problems

    A new hard drive is not recognized Action: Be sure the drive is supported. To determine drive support, see the server documentation or the HP website (http://www.docs.hp.com). Be sure the drive bay is not defective by installing the hard drive in another bay.

  • Page 78: Processor Problems

    Be sure no operating system errors are indicated. Restart the server and check to see if the error message is still displayed. Run HP Insight Diagnostics (on page 51). Then, replace failed components as indicated. Server fails to recognize existing memory Action: Reseat the memory.

  • Page 79: System Open Circuits And Short Circuits

    CAUTION: Removal of some processors and heatsinks require special considerations for replacement, while other processors and heatsinks are integrated and cannot be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the Hardware options installation (on page 23) section on the Documentation If the server has only one processor installed, replace it with a known functional processor.

  • Page 80: External Device Problems

    If you cannot determine the problem by checking the specific area, perform each of the following actions. Restart the server after each action to see if the problem has been corrected. • Reseat all I/O expansion boards. • Be sure no loose connections (on page 54) exist in the rest of the server, particularly with the cables that connect to the system board.

  • Page 81: Audio Problems

    Press any key, or type the password, and wait a few moments for the screen to activate to be sure the power-on password feature is not in effect. You can also tell if the power-on password is enabled if a key symbol is displayed on the screen when POST completes. If you do not have access to the password, you must disable the power-on password by using the Password Disable switch on the system board.

  • Page 82: Modem Problems

    For tower model servers, check the cable connection from the input device to the server. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. Be sure the current drivers for the operating system are installed.
  • Page 83 Be sure you are in terminal mode and not MS-DOS mode. Refer to the HP website (http://www.hp.com) for a complete list of AT commands. AT commands are not visible Action: Set the echo command to On using the AT command ATE.

  • Page 84: Network Controller Problems

    Be sure the controller drivers are up to date. Be sure a valid IP address is assigned to the controller and that the configuration settings are correct. Run Insight Diagnostics ("HP Insight Diagnostics" on page 51) and replace failed components as indicated.

  • Page 85: Software Tools And Solutions

    Another useful resource is HP Insight Diagnostics. Use this utility to gather critical system hardware and software information and to help with problem diagnosis.

  • Page 86: Operating System Updates

    Perform a full system backup. Apply the operating system update, using the instructions provided. Install the current drivers. If you apply the update and have problems, locate files to correct the problems on the HP website (http://www.hp.com/support). Operating system problems Operating system locks up Action: Scan for viruses with an updated virus scan utility.

  • Page 87: When To Reconfigure Or Reload Software

    Linux—Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up Action: Check the application log and operating system log for entries indicating why the software failed.

  • Page 88: Firmware Maintenance

    Be sure you have the most current drivers. Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline.

  • Page 89: Current Firmware Versions

    Option ROMPaqs have been retired as an upgrade delivery method for storage options. Firmware upgrades for storage options are now delivered using Smart Components and Smart Component deployment utilities. For additional information about the ROMPaq utility, see the server documentation or the HP website (http://www.hp.com/support). Current firmware versions Automatic firmware updates Subscriber's Choice (http://www.hp.com/go/subscriberschoice)

  • Page 90: Contacting Hp

    Drivers HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). Always perform a backup before installing or updating device drivers. IMPORTANT:...

  • Page 91: Operating System Information You Need

    IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: Version of the drivers used List of drivers • The drive subsystem and file system information: Number and size of partitions and logical drives File system on each logical drive •...

  • Page 92: Linux Operating Systems

    Contents of the following files: /var/log/messages /etc/modules.conf or etc/conf.modules /etc/lilo.conf or /etc/grub.conf /etc/fstab • If HP drivers are installed: Version of the drivers used List of drivers • A list of each third-party hardware component installed, with the firmware revisions •...

  • Page 93: Battery

    Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 94: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 95: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.

  • Page 96: Canadian Notice (Avis Canadien)

    *Notified body number (used only if applicable—refer to the product label) Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany The official EU CE declaration of conformity for this device can be found on the HP website (http://www.hp.com/go/certificates). Disposal of waste equipment by users in private...

  • Page 97: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 98: Korean Notice

    Do not operate controls, make adjustments, or perform procedures to the laser device • other than those specified herein. Allow only HP Authorized Service technicians to repair the unit. • The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976.

  • Page 99: Taiwan Battery Recycling Notice

    To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 100: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 101: Technical Support

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
  • Page 102 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 103 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 104 Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP.
  • Page 105 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 106 HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
  • Page 107 Technical support 107...
  • Page 108 Technical support 108...

  • Page 109: Acronyms And Abbreviations

    Acronyms and abbreviations Array Configuration Utility Advanced Memory Protection advanced technology extended BBWC battery-backed write cache BIOS Basic Input/Output System baseboard management controller CMOS complementary metal-oxide semiconductor digital audio tape double data rate DIMM dual inline memory module digital linear tape error checking and correcting Acronyms and abbreviations 109...
  • Page 110 FBWC flash-backed write cache International Electrotechnical Commission Internet service provider keyboard, video, and mouse LO100i HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays...
  • Page 111 power distribution unit POST Power-On Self Test processor power module RAID redundant array of inexpensive (or independent) disks RDIMM Registered Dual In-line Memory Module read-only memory serial attached SCSI SATA serial ATA SCSI small computer system interface SGPIO serial general input/output standard USB TMRA recommended ambient operating temperature...
  • Page 112 unit identification universal serial bus Acronyms and abbreviations 112...

  • Page 113: Index

    FCC rating label 94 connection problems 54, 83 features 6 connectors 6, 8 Federal Communications Commission (FCC) contacting HP 90, 91, 101 notice 94, 95 controller board, installing 37 firmware 88 crash dump analysis 11 firmware upgrade utility, troubleshooting 54...
  • Page 114 86 help resources 101 operating systems 22, 86, 87, 91 HP Insight Diagnostics 51 optical drive 33 HP Optional Installation Services 19 optimum environment 19 HP website 101 options installation 22, 23 identification number 94 passwords 44...
  • Page 115 SAS hard drive LED cable 37 SAS/SATA backplane 11 SATA hard drive 55, 77 serial number 52 warnings 22, 57 series number 94 website, HP 101 server cabling 45 server features and options 23 service notifications 54 short circuits 79 site requirements 20...

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