Related Manuals for Cisco DPC3929
Summary of Contents for Cisco DPC3929
- Page 1 O L- 3050 5 - 0 1 Cisco Model DPC3929 and DPC3929M DOCSIS 3.0 8x4 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide...
- Page 3 Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
- Page 4 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
- Page 5 Copyright © 2014 Cisco Systems, Inc. All rights reserved. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.
- Page 6 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
- Page 7 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
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Page 9: Table Of Contents
Contents IMPORTANT SAFETY INSTRUCTIONS Error! Bookmark not defined. United States FCC Compliance About This Guide xiii Chapter 1 Introducing the DOCSIS Wireless Residential Gateway with Voice Introduction ......................... 2 What's In the Carton? ......................3 Front Panel Description ...................... 4 Bottom Panel Description .................... - Page 10 Contents Chapter 5 Customer Information OL-30505-01...
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Page 11: Important Safety Instructions
United States FCC Compliance IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. - Page 12 United States FCC Compliance Ground the Product WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges. Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
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Page 13: Operating Environment
United States FCC Compliance Battery Disposal The batteries may contain substances that could be harmful to the environment. Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling regulations. The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary. - Page 14 United States FCC Compliance Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.
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Page 15: United States Fcc Compliance
Consult the service provider or an experienced radio/television techni cian for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. -
Page 16: National Restrictions
United States FCC Compliance RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. For products available in the USA/Canada market, only channels 1-11 can be operated. - Page 17 – Systems must be installed per the recommended guidelines in the installation guide for the outdoor systems. – The use of non-approved Cisco antennas or unauthorized modifications could affect the operation of the system and result in interference to the TDWR and as such the operator could be held liable for such interference.
- Page 18 United States FCC Compliance France For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of the 2.4 GHz band.
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Page 19: About This Guide
About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3929 and DPC3929M DOCSIS Wireless Residential Gateway with Voice. Purpose This guide covers the following models: DPC3929 DOCSIS Wireless Residential Gateway with Voice ... -
Page 21: Introducing The Docsis
Chapter 1 Introducing the DOCSIS Wireless Residential Gateway with Voice Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so that you can verify that you received all of these items. -
Page 22: Introduction
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway with Voice Introduction Your new Wireless Residential Gateway with Embedded Digital Voice Adapter meets industry standards for high-speed data connectivity along with reliable digital telephone service. The residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device. -
Page 23: What's In The Carton
The carton contains the following items: One AC power cord (Image may vary from product. Item varies based on the region where the item is used.) One DPC3929 or DPC3929M DOCSIS Wireless Residential Gateway with One USB cable (Image may vary from Voice product. -
Page 24: Front Panel Description
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway with Voice Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 27), for more information on front panel LED status indicator functions. - Page 25 Front Panel Description 5G—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled. WPS—OFF (normal condition), indicates that the wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new Wireless Protected Setup (WPS) clients on the wireless network.
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Page 26: Bottom Panel Description
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway with Voice Bottom Panel Description The bottom panel of your residential gateway contains a product information label and the door to the battery compartment. LABEL—Product information label BATTERY—Battery compartment door OL-30505-01... -
Page 27: Top Panel Description
Top Panel Description Top Panel Description The WPS button on the top panel of the residential gateway shows the status of the Wireless Protected Setup (WPS) and Page features. WIRELESS SETUP Button—Press this button to activate the Wireless Setup feature. This feature allows users to add new Wireless Protected Setup (WPS) compliant wireless clients to the home network. -
Page 28: Back Panel Description
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway with Voice Back Panel Description The following illustration identifies the back panel components on the DPC3929 and DPC3929M residential gateways. Descriptions for each component follow the illustration. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. - Page 29 Back Panel Description RESET—Performs software reset of the device. CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected. CABLE—F-connector connects to an active cable signal from your service provider.
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Page 31: Chapter 2 Installing The Docsis Wireless Residential Gateway With Voice
Chapter 2 Installing the DOCSIS Wireless Residential Gateway with Voice Introduction This chapter describes how to properly install the residential gateway and connect the residential gateway to a computer and other devices. In This Chapter Installation P reparations ..............12 ... -
Page 32: Installation Preparations
Chapter 2 Installing the D OC SIS Wireless Residential Gateway with Voice Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped... - Page 33 Installation Preparations Dialing Requirements All of your telephones should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing may not be supported by your local service provider. Telephone Wiring Requirements The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine.
- Page 34 Chapter 2 Installing the D OC SIS Wireless Residential Gateway with Voice Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The Serial Number (S/N) of the residential gateway.
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Page 35: Install The Battery
Installation Preparations Consider these recommendations: Choose a location close to your computer if you will also use the residential gateway for high-speed Internet service. Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet. - Page 36 Chapter 2 Installing the D OC SIS Wireless Residential Gateway with Voice Turn the residential gateway so that you are facing the side with the battery compartment. Gently release the latch to open the battery cover and gain access to the battery compartment.
- Page 37 Installation Preparations How Do I Mount the Wireless Residential Voice Gateway on a Wall? (Optional) Your residential gateway may include mounting holes so that, if you wish, you can mount the residential gateway to a wall. This section describes how to mount the residential gateway to a wall, and includes a list of the equipment that you will need along with suggestions for choosing an appropriate place to mount the residential gateway.
- Page 38 Chapter 2 Installing the D OC SIS Wireless Residential Gateway with Voice Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the side of the residential gateway. Use this illustration as a guide for mounting the residential gateway to the wall.
- Page 39 Installation Preparations Lift the residential gateway into position. Slip the large end of both mounting slots (located in the side of the residential gateway) over the mounting screws, and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft.
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Page 40: Install The Wireless Residential Voice Gateway
Chapter 2 Installing the D OC SIS Wireless Residential Gateway with Voice Install the Wireless Residential Voice Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Important: If you have not already done so, insert the battery in the residential gateway before you mount the residential gateway on a wall (if desired) or before you install the residential gateway in your home. - Page 41 Install the Wireless Residential Voice Gateway Connect the Wireless Residential Voice Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, your PC-if using high-speed Internet, and your telephone lines-if using VoIP).
- Page 42 Chapter 2 Installing the D OC SIS Wireless Residential Gateway with Voice If your residential gateway supports digital telephone service (VoIP), connect one end of a telephone jumper cable (not included) t o a telephone outlet in your home or to a telephone or fax machine. Then connect the other end of the jumper cable to the appropriate RJ-11 Tel1 or Tel2 port on the back of the residential gateway.
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Page 43: Moca Installation Guidelines
MoCA Installation Guidelines MoCA Installation Guidelines MoCA is an in-home distribution technology that leverages the coax cable networks that exist in more than 90% of US households. MoCA is an attractive option because it provides a relatively low-cost method of getting DVR and other multimedia sharing video services to multiple TVs within the home without additional cable installation. - Page 44 Chapter 2 Installing the D OC SIS Wireless Residential Gateway with Voice Identify sources of noise and interference on the MoCA spectrum. Re-qualify additional coax outlets to support MoCA-enabled devices and services. Pre-Installation Instructions Prior to installing MoCA, complete the following tasks: Contact your service provider and ensure that the residential gateway is enabled for MoCA services.
- Page 45 MoCA Installation Guidelines If you have not already done so, connect an Ethernet compatible device (for example, a set-top, computer, or PlayStation) to the Ethernet port on the residential gateway. The ONLINE LED should turn on and the device should be ready to use.
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Page 47: Chapter 3 Operation Of Front Panel Indicators
Chapter 3 Operation of Front Panel Indicators Introduction This chapter describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter Initial Power On, Calibration, and Registration (AC Power applied) ....................28 ... -
Page 48: Initial Power On, Calibration, And Registration (Ac Power Applied)
Chapter 3 Operation of Front Panel Indicators Initial Power On, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power on, calibration, and registration on the network when AC power is applied to the residential gateway. -
Page 49: Normal Operations (Ac Power Applied)
Normal Operations (AC Power Applied) Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER... - Page 50 Chapter 3 Operation of Front Panel Indicators Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations MoCA (Optional) On - When MoCA devices are detected Blinks - When MoCA data activity is present Off - When no MoCA devices are detected ...
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Page 51: Special Conditions
Special Conditions Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER Slow Blinking... -
Page 53: Chapter 4 Troubleshooting The Docsis Wireless Residential Gateway With Voice
Chapter 4 Troubleshooting the DOCSIS Wireless Residential Gateway with Voice Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter ... -
Page 54: Frequently Asked Questions
Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway with Voice Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. - Page 55 Frequently Asked Questions To specify DNS server address settings, do one of the following: To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server fields, type the addresses of the primary and secondary DNS servers.
- Page 56 Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway with Voice Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked.
- Page 57 Frequently Asked Questions Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renew ing the IP Address on Macintosh Sy stems Close all open programs.
- Page 58 Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway with Voice What if I Do Not Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access.
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Page 59: Common Troubleshooting Issues
Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 27), for more detailed information on front panel LED status indicator operation and function. The Wireless Residential Voice Gateway does not register an Ethernet connection Try one of the following solutions:... -
Page 60: Tips For Improved Performance
Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway with Voice Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly ins erted ... -
Page 61: Customer Information
Chapter 5 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. - Page 62 Fax: +1-408 527-0883 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.