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GE eKEY User Manual

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  • Page 1 User Manual...
  • Page 2 Any similarity to names and addresses of actual businesses or persons is entirely coincidental. Trademarks GE and the GE monogram are registered trademarks of General Electric. and patents eKEY product and logo are registered trademarks of GE Security. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
  • Page 3 e. Not to assign, transfer or pledge the key; f. Not to destroy, alter, modify, disassemble or tamper with the key or knowingly or unknowingly allow anyone else to do so; g. To notify your Organization immediately in writing, and in any event within 48 hours, of a loss or theft of the key or any keyboxes, and of all circumstances surrounding such loss or theft;...
  • Page 4 User Manual...

  • Page 5: Table Of Contents

    Loans ........
  • Page 6 Widget User Manual Adding KeyBoxes ..........40 Changing KeyBox settings.

  • Page 7: Preface

    Preface This is the GE Security eKEY User Manual. This document includes an overview of the product and detailed instructions explaining: • how to set up your eKEY; • how to perform an eSYNC to update your eKEY; • how to access KeyBoxes;...
  • Page 8 User Manual...

  • Page 9: Chapter 1 Getting Started

    Chapter 1 This chapter provides an overview of the Supra software applications and explains how to set up your eKEY, configure your listing market area, and use the Mapopolis and eKEY Loans applications. In this chapter: Product overview eKEY setup...

  • Page 10: Product Overview

    User Manual Product overview The eKEY software allows your PDA to act as an electronic key that gives you access to Supra KeyBoxes placed at listings. An eKEY shell attachment for the PDA is provided if you access AEII KeyBoxes. The shell is not needed for areas where iBoxes are used exclusively.

  • Page 11: Operating Systems

    (Figure 1). In situations where the eKEY software operation varies, this user manual provides specific instructions for each operating system. Figure 1. Palm and Windows Mobile 5.0 operating systems...

  • Page 12: Ekey Setup

    19 for more information about the eSYNC process and connection methods.) If you have an eKEY shell, place your PDA in the shell to complete the installation. If you do not have a shell, you must obtain an authorization code from your association/MLS to enter into your PDA the first time you open the eSYNC application.
  • Page 13 To install the software using the Supra eKEY CD, do the following: 1. Insert the CD into your computer’s CD-ROM drive. 2. When the menu appears, select Install eKEY Software to begin the installation. Note: If the CD doesn’t run automatically, select Start | Run, type the CD-ROM drive letter followed by :\eKEYSetup.exe...
  • Page 14 User Manual eSYNC connection method After installing the eKEY software, choose the eSYNC method you’ll use to update your eKEY. There are three methods: • PC-Internet • Wireless (PDA phones only) • Supra Dial-up (requires a Supra modem) Note: Connection methods information about each eSYNC connection method.

  • Page 15: Software Registration

    Software registration If you are not using an eKEY shell, you must register your software for security purposes. After you authorize the software and select your eSYNC connection method, you are prompted to register your eKEY software. Follow the onscreen instructions to complete the registration process.

  • Page 16: Windows Mobile Os

    6. Click ActiveSync 4.1 and follow the onscreen instructions. If the eKEY software is not already installed on your PDA, you can install it using the provided eKEY CD, or you can download it from the KIM website.
  • Page 17 To install the software using the Supra eKEY CD, do the following: 1. Insert the CD into your computer’s CD-ROM drive. 2. When the menu appears, select Install eKEY Software to begin the installation. Note: If the CD doesn’t run automatically, select Start | Run, type the CD-ROM drive letter followed by :\eKEYSetup.exe...
  • Page 18 2. Enter an answer for your secret question, then click Next. 3. Enter your e-mail address, then click Next. Your eKEY will be registered when you perform an eSYNC. If you ever need to reinstall the Supra applications on your PDA, you’ll be asked to enter an authorization code.
  • Page 19 Once your eKEY is registered, the Connection Wizard opens and prompts you to select your eSYNC method. There are two eSYNC connection methods: • PC-Internet • Wireless Connection methods information about each eSYNC connection method. Click Begin and follow the instructions in the wizard (Figure 3) to set your connection type and perform your first eSYNC.

  • Page 20: Market Area

    User Manual Market area If you have eKEY Professional service, your PDA can download listings during an eSYNC. To determine which listings are downloaded, set up your market area at the KIM website. To set up your market area, do the following: 1.
  • Page 21 Done. Perform a manual eSYNC to download the listings. If necessary, connect your PDA to your computer or Supra modem, then open the eSYNC application. Select UPDATE KEY & MLS to connect to the network and download the listings.

  • Page 22: Mapopolis

    Download window, click Open. When the file has finished downloading, click OK to add the map to your Palm Quick Install utility. The map will be downloaded to your PDA the next time you perform a HotSync with your computer. and log on to the KIM...
  • Page 23 After your county maps are installed, the eDATA application provides a link to the map when you are viewing a listing record. To open the map on a Palm PDA, tap the arrow next to the listing address. In Windows Mobile, select the address to open the map.

  • Page 24: Ekey Loans

    User Manual eKEY Loans eKEY Loans is a simple mortgage and loan calculator included in the Supra applications that lets you do the following: • calculate almost all mortgages and personal loans, including Canadian mortgages; • determine loan amounts based on a monthly payment;...
  • Page 25 Chapter 1 Getting started To reset the fields to zero and create a new calculation, select File | New. If you want to save a calculation, select File | Save and enter a name for the calculation. To open a calculation that you previously saved, select File | Open, then select the name of the calculation.
  • Page 26 User Manual...

  • Page 27: Chapter 2 Updating

    Chapter 2 This chapter explains how to update your eKEY by performing an automatic or manual eSYNC and provides instructions for manually updating your eKEY. In this chapter: eSYNC Manual update Updating ....... 20...

  • Page 28: Esync

    User Manual eSYNC Your eKEY software is designed to automatically update during the night so it’s ready to access keyboxes the next morning. In a process called eSYNC, your PDA connects to the Supra network, exchanges information, and updates your software. When you open the eKEY application, a message displays the eKEY’s...

  • Page 29: Connection Methods

    Supra modem, which uses an analog phone line. This option is only available to Palm devices. Note: Depending on the type of PDA you are using, not all connection methods may be compatible with your device. Chapter 2 Updating...

  • Page 30: Connection Settings

    3. Select the connection type from the dropdown menu at the top of the screen (Figure 8). 4. If you are using a PDA with the Palm OS, tap OK. If you have a Windows Mobile device, select Done. Figure 8. Connection settings screen eKEY setup on page 4 for more information).
  • Page 31 You can edit the PC-Internet eSYNC connection properties in the Connection screen (Figure 9). CAUTION: The DNS field is configured by GE Security. Do not change the DNS entry unless instructed to do so by technical support. Disable Automatic eSYNC. If you prefer to eSYNC manually, check this box to turn off the automatic eSYNC that occurs each night.
  • Page 32 UPDATE KEY & MLS option. The Wireless connection is used during automatic eSYNC and when you perform a manual eSYNC using the UPDATE KEY option. The DNS field is configured by GE Security. Do not change the DNS entry unless instructed to do so by technical support.
  • Page 33 Phone1 # and Phone2 #. You can enter up to two phone numbers. The phone number can be changed if you travel outside your local dialing area. Check the box next to the phone number you want the eKEY software to use to dial the Supra network. Note:...
  • Page 34 User Manual Dial prefix. The dialing prefix is dialed before the eSYNC phone number. Check the Dial prefix box to enable a dialing prefix, then enter the number. For example, you may need to dial a 9 to access an outside phone line.

  • Page 35: Automatic Esync

    Automatic eSYNC The eKEY software turns on your PDA at a predetermined time between midnight and 6 a.m. to connect to the Supra network and perform an automatic eSYNC. Your eKEY software is updated and you receive showing alerts. If you have eKEY Professional service, your PDA also receives the latest listing and roster information.

  • Page 36: Manual Esync

    To perform a manual eSYNC, do the following: 1. Open the eSYNC application. 2. Select UPDATE KEY to update your software so you can access KeyBoxes. If you have eKEY Professional service, you can select UPDATE KEY & MLS to update your software and download listing/roster data (Figure 12).
  • Page 37 Chapter 2 Updating The screen displays the status of the eSYNC operation (Figure 13). Do not disconnect your PDA from the cradle/cable until the eSYNC has completed. Figure 13. eSYNC status screen...

  • Page 38: Manual Update

    2. Select the name of your association or MLS from the dropdown list. 3. Enter your eKEY serial number and four-digit PIN code, then click Login. 4. Click the Update Code link in the left-hand column of your screen. The update code displays.
  • Page 39 1. Select the eKEY icon to open the application. 2. Select EMERGENCY UPDATE from the eKEY menu. 3. Enter the update code into your PDA (Figure 14). 4. Select OK. If you have an eKEY shell, press Enter on the shell. Figure 14. Emergency update code screen...
  • Page 40 User Manual...

  • Page 41: Chapter 3 Keyboxes

    Chapter 3 This chapter explains how to access and manage KeyBoxes, and provides information about accessing cooperating systems. In this chapter: Accessing KeyBoxes Managing KeyBoxes Cooperating systems KeyBoxes ....34 Releasing the key container Agent feedback .

  • Page 42: Accessing Keyboxes

    User Manual Accessing KeyBoxes The eKEY application lets you access both the AEII KeyBox and the iBox (Figure 15). Figure 15. Supra KeyBoxes contacts AEII KeyBox. To communicate with the AEII KeyBox, your PDA must have the Palm operating system and needs to be inside an eKEY shell.

  • Page 43: Releasing The Key Container

    Your eKEY must be updated to access KeyBoxes. See Chapter 2 Updating. 1. Open the eKEY application. If you are accessing an AEII KeyBox, place your PDA inside the eKEY shell and close the cover. Press the On button on the shell to start the eKEY application.
  • Page 44 User Manual 4. Insert the eKEY shell into an AEII KeyBox or point your PDA at an iBox. Several screens display as the eKEY application communicates with the KeyBox and releases the key container. The AEII KeyBox container will drop after a few seconds. Grasp the sides of the container and pull straight down to remove it from the KeyBox.

  • Page 45: Agent Feedback

    Agent feedback A feedback alert displays on your PDA after the key container opens if the Agent Feedback option is turned on in your eKEY software, or if the listing agent has activated the Req. Feedback setting in an iBox. This option allows you to provide feedback about the showing to the listing agent.

  • Page 46: Releasing The Shackle

    3. Enter the shackle code and select OK. If your PDA is inside the eKEY shell, press Enter on the shell. 4. Insert your eKEY shell into an AEII KeyBox or point your PDA at an iBox. Several screens display as your PDA communicates with the KeyBox and releases the shackle.

  • Page 47: Cbs Codes

    3. Enter the 7-digit CBS code and select OK. If your PDA is inside the eKEY shell, press Enter on the shell. Once your eKEY software is activated with the CBS code for a particular KeyBox, follow the standard procedure for releasing the key container.

  • Page 48: Managing Keyboxes

    (See more information.) You can also add KeyBoxes using the eKEY application or by going to the KIM website. To add a KeyBox to your inventory using the eKEY application, do the following: 1. Open the eKEY application.
  • Page 49 2. Select the name of your association or MLS from the dropdown list. 3. Enter your eKEY serial number and four-digit PIN code, then click Login. 4. Click the Add New KeyBox link in the left-hand column of your screen.

  • Page 50: Changing Keybox Settings

    Windows Mobile device, go to Options | Program. Insert your eKEY shell into an AEII KeyBox or point your PDA at an iBox to have the new settings updated in the KeyBox. iBoxes store additional information that displays on the showing agent’s PDA after the key container is released.

  • Page 51: Access Hours

    Chapter 3 KeyBoxes Access hours KeyBoxes can be programmed to allow 24-hour access or timed access for specific hours. To determine the timed access hours preprogrammed into your KeyBox, contact your association or MLS. Access hours are set at standard time. If your area observes daylight saving time from April through October, the actual access hours are one hour later than the hours set in the KeyBox.

  • Page 52: Cooperating Systems

    If the cooperating system is networked, your eKEY software is updated automatically for both your primary system and the cooperating system when you perform an eSYNC. If you manually update your eKEY software, you must first update it for your primary association/MLS before updating it for cooperating areas.

  • Page 53: Chapter 4 Showing Activity

    Chapter 4 This chapter explains how to view KeyBox showing activity using ShowingValue on the KIM website, or by reading a KeyBox, calling KIM voice access, or using the eDATA application. In this chapter: Viewing showing Showing activity activity....46 ShowingValue .

  • Page 54: Viewing Showing Activity

    User Manual Viewing showing activity Each time your eKEY software releases the key container in a KeyBox, the access is recorded in both the software and the KeyBox. There are four ways to view this showing activity information: •...

  • Page 55: Showing Activity Reports

    Chapter 4 Showing activity Showing activity reports The ShowingValue Dashboard (Figure 20) provides a quick summary of the showing activity at your listings. The Dashboard displays on the main page after you log on to KIM. Figure 20. ShowingValue Dashboard The total number of showings displays on the first row of the Dashboard.
  • Page 56 User Manual E-mail notifications ShowingValue lets you receive e-mail notifications for the following: • when showings occur at your listings; • when showing agents submit feedback about your listings; • when you want reminders to submit feedback about properties you’ve shown; and •...
  • Page 57 Figure 21. Opt-in for e-mail notifications screen 5. Click Save Now when you are finished configuring your e-mail settings. CAUTION: You e-mail address must be current at your association/MLS in order for ShowingValue to work properly. To save your personal e-mail signature for e-mails you send through ShowingValue, enter your signature information in the Personalized Email Signature field and click Save Now.
  • Page 58 User Manual E-mailing showing agents You can e-mail announcements or updates directly to agents who’ve shown your listings. Follow these steps to send an e-mail to showing agents. Note: Only the agents who’ve opted to receive listing update e-mails in the ShowingValue Settings screen will receive your e-mail.
  • Page 59 Viewing eFeedback eFeedback is information about a listing, including the buyer’s interest level, how the buyer learned about the listing, and whether the price is within the buyer’s range. eFeedback sent by showing agents about your listings is displayed in the second row of your Dashboard. Click the View button to generate a detailed eFeedback report that includes the date/time of the showing, KeyBox serial number, showing agent, listing number, listing address, and the feedback received from...
  • Page 60 User Manual Figure 22. Add / Edit eFeedback screen eFeedback reminders Feedback reminders for the properties you’ve shown are displayed in the third row of your Dashboard. Click the View button to see detailed showing information for each reminder, including the date/time, listing number, KeyBox serial number, and listing address.

  • Page 61: Reading A Keybox

    1. Open the eKEY application. 2. Select READ SHOWINGS from the eKEY menu. 3. Select Read. If your PDA is inside the eKEY shell, select Read Showings from the submenu. 4. Enter the shackle code for the KeyBox and select OK or press Enter on the shell.

  • Page 62: Kim Voice Access

    To request an activity report from KIM: 1. Call KIM at 888-968-4032. 2. Enter your three-digit area code. 3. On your phone keypad, enter your eKEY serial number and PIN code, then press #. 4. Select option number 5 from the voice menu.

  • Page 63: Edata

    If you have eKEY Professional service, the eDATA application lets you view showing activity on your PDA for each KeyBox in your inventory. Showing activity for the previous seven days is displayed in eDATA. To reduce the number of days of activity delivered to your PDA, log on to the KIM website and click the Showing Activity link in the left-hand column.
  • Page 64 PDA and remains viewable in the ShowingValue feature of the KIM website for 90 days. If the activity falls within the number of days you’ve specified at the KIM website to have delivered to your PDA, it will be delivered again during your next eSYNC. Roster...

  • Page 65: Chapter 5 Mls Data

    Chapter 5 This chapter explains how to view MLS data on your PDA, including searching for and viewing listings, creating client profiles, accessing the agent roster, and viewing messages. In this chapter: Listing and MLS data MLS data ....58 Listings .

  • Page 66: Listing And Mls Data

    User Manual Listing and MLS data If you have eKEY Professional service, the eDATA application (Figure 26) lets you do the following: • search for and view current MLS listings, including personal listings and HotSheet information; • create client profiles and view matching listings;...

  • Page 67: Listings

    If you have eKEY Basic service, you can only use the eDATA application to view messages. Contact your association/MLS if you would like to change your service level. Listings The listings delivered to your PDA are defined when you establish your market area at the KIM website. See on page 12 of Chapter 1 for more information.
  • Page 68 User Manual Figure 28. Custom search screen Address search. The Address Search option allows you to search for listings by address. To perform an address search, select ADDRESS SEARCH from the Listings Selection menu. In the Address Search screen (Figure 29), enter all or part of the address, then select Search.
  • Page 69 MLS ID Search. The MLS ID Search option allows you to search for listings by MLS ID number. To perform an MLS ID search, select MLS ID SEARCH from the Listings Selection menu. In the MLS Search screen (Figure 30), enter the listing’s MLS ID number, then select Search.
  • Page 70 User Manual When you view listings, the Results screen (Figure 31) displays up to the first ten (Palm OS) or twelve (Windows Mobile OS) listings that meet your search criteria. HotSheet listings appear in bold type. Use the scroll bar to scroll through the listings.
  • Page 71 66 for more information on the agent roster. If you have a PDA phone with the Palm OS, tap the arrow next to the phone number field to dial the listing agent’s phone number. On a Windows Mobile PDA phone, select the phone number link.
  • Page 72 See Chapter 1 for information on downloading maps. Figure 34. Mapopolis screen If your PDA has the Palm OS, you can change the font style to make the text in the listing details screen easier to read. Do the following: 1.

  • Page 73: Client Profiles

    (Figure 35). You can also enter notes in the profile. Figure 35. Edit Profile screen 4. On Palm PDA, tap OK when you are finished. On a Windows Mobile device, select Done. Once you’ve created a saved client profile, you can view listings that match the profile’s specifications.

  • Page 74: Roster

    Select an agent name to view detailed contact information, including the agent’s phone number, office name, office phone number, and e-mail address. If you have a PDA phone with the Palm OS, tap the arrow next to the phone number field to dial the listing agent’s phone number.

  • Page 75: Messages

    The Messages option in the eDATA application displays messages delivered to your PDA during eSYNC from your association/ MLS, your broker, or GE Security. To view messages, select MESSAGES from the eDATA menu. The Messages screen displays a list of messages received during the last eSYNC.
  • Page 76 User Manual...

  • Page 77: Chapter 6 Support

    Chapter 6 This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your Supra soft- ware. In this chapter: Troubleshooting......70 Technical support Support .

  • Page 78: Troubleshooting

    Figure 38. Error log tab and Error Details screen The Key Info tab of the Troubleshooting screen displays your eKEY serial number. If your PDA is inside the eKEY shell, the tab also displays the shell product code, battery level, battery...

  • Page 79: Technical Support

    E-mail Telephone Note: Please have your PDA ready before calling for technical support. Another great resource for assistance with your Supra software is our training library, available to all agents. To access the library, go to our website at the following location: http://www.supraekey.com...
  • Page 80 User Manual...

  • Page 81: Index

    Wireless ... 24 conventions ...vii cooperating systems ... 44 custom search... 59 eDATA... 58 eFeedback ... 51 eKEY Loans... 16 eKEY setup ... 4 Palm OS... 4 Windows Mobile OS ... 8 error log ...70 eSYNC ...20 automatic ...27 connection methods...21 connection settings...22...
  • Page 82 User Manual listings ... 59 address search ... 60 custom search ... 59 HotSheet ... 61 MLS ID search... 61 personal ... 61 managing KeyBoxes ... 40 manual eSYNC ... 28 manual update ... 30 Mapopolis ... 14 market area... 12 messages ...

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