QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Warranty and Services
Included with the Product
HP Care Pack Services: Packaged server and storage services for increased uptime, productivity and ROI
When you buy HP server and storage products and solutions, it's also a good time to think about what levels of support you may need.
Our portfolio of service options reduce deployment and management worries while helping you get the most out of your server and
storage investments. We take a holistic approach to your environment, bridging servers, blades, storage, software and network
infrastructures with our packaged HP Care Pack Services for servers and storage.
Protect your business beyond warranty
When it comes to robustness and reliability, standard computing equipment warranties have matured along with technology. Good
news that can also create problems stemming from depending on standard warranties designed to only protect against product
defects and some downtime causes. Using a standard approach to warranty uplifts, such as HP Care Pack Services, helps reduce
downtime risks and provides operational consistency for mission-critical and standard business computing.
HP Care Pack Services: Upgrading or extending standard server and storage warranties cost effectively
HP Care Pack Services offer a standard reactive hardware and software support services suite sold separately, or combined with our
Support Plus and Support Plus 24 services. The portfolio also provides a combination of integrated proactive and reactive services,
such as Proactive 24 Service and Critical Service. In addition with HP Proactive Select, you can acquire the specific proactive constancy
and technical services. HP Proactive Select menu offers a broad set of service options that you can mix and match depending on your
specific requirements. Proactive service options include offers for server, storage, network, SAN device, software, environment and
education services.
HP server and storage lifecycle support services offers a full spectrum of customer care-from technology support to complex
migrations to complete managed services. HP Factory Express provides customization, integration and deployment services for
turnkey solutions. HP Education Services offer flexible, comprehensive training on to help your IT staff get the most out of your server
and storage investments. HP Financial solutions extend innovative financing and cost-effective asset management programs-from
purchase to equipment retirement.
Learn more:
www.hp.com/services/servers
NOTE: Care Pack Services availability may vary by product and country.
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
http://www.hp.com/go/lookuptool
Hewlett-Packard provides a 3-year, next-day, product exchange, limited warranty for all the Ultrium Tape
Drives, plus 9x5 phone support for the duration of the warranty.
For more information about HP's Global Limited Warranty and Technical Support, visit:
ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf
and
www.hp.com/services/storage
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