Dell E5500 - Latitude - Core 2 Duo 2.53 GHz Service Manual
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Dell E5500 - Latitude - Core 2 Duo 2.53 GHz Service Manual

Service manual
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See also: Setup and Features Information , Manual
Dell™ Latitude™ E5400 and E5500 Service Manual
Troubleshooting
Working on Your Computer
Bottom of the Base Assembly
Hard Drive
Wireless Local Area Network (WLAN) Card
Modem Card
Fan
Processor Heat Sink
Processor Module
Memory
Hinge Cover
 
 Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates potential for property damage, personal injury, or death.
If you purchased a DELL™ n Series computer, any references in this document to Microsoft
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, Latitude, ExpressCharge, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is
used by Dell under license; Intel and Celeron are registered trademarks, and Core is a trademark of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of
the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Models PP32LA and PP32LB
May 2008     Rev. A00
Keyboard
LED Dashboard
Display
Optical Drive
Palm Rest
System Board Assembly
I/O Card
Speaker Assembly
Coin-Cell Battery
Flashing the BIOS
®
®
Windows
operating systems are not applicable.
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Summary of Contents for Dell E5500 - Latitude - Core 2 Duo 2.53 GHz

  • Page 1 Trademarks used in this text: Dell, Latitude, ExpressCharge, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel and Celeron are registered trademarks, and Core is a trademark of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association;...
  • Page 2 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.
  • Page 3 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.

  • Page 4: Recommended Tools

    Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

  • Page 5: After Working On Your Computer

     To undock from a docking station, see the E-Port User's Guide or the E-Port Plus User's Guide on support.dell.com.  To remove a battery slice, see the setup guide that shipped with your battery slice or on support.dell.com.   6. Turn the computer upside down.

  • Page 6: Flashing The Bios From A Cd

    1. Ensure that the AC adapter is connected to an electrical outlet, that the main battery is properly installed, and that a network cable is attached.   2. Start the computer.   3. Locate the latest BIOS update file for your computer at support.dell.com.   4. Click Download Now to download the file.  ...
  • Page 7 The file downloads to your desktop.   8. Click Close if the Download Complete window appears. The file icon appears on your desktop and is titled the same as the downloaded BIOS update file.   9. Double-click the file icon on the desktop and follow the instructions on the screen. Back to Contents Page  ...

  • Page 8: Removing The Coin-Cell Battery

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.
  • Page 9   3. Replace the bottom of the base assembly (see Replacing the E5400 Bottom of the Base Assembly Replacing the E5500 Bottom of the Base Assembly).   4. Follow the procedures in After Working on Your Computer. Back to Contents Page  ...

  • Page 10: Removing The Processor Module

      CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.
  • Page 11 NOTE: The pin-1 corner of the processor module has a triangle that aligns with the triangle on the pin-1 corner of the ZIF socket. When the processor module is properly seated, all four corners are aligned at the same height. If one or more corners of the module are higher than the others, the module is not seated properly.

  • Page 12: Removing The Processor Heat Sink

      CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.
  • Page 13 screws in sequential order and then tighten the fifth screw.   2. Replace the fan (see Replacing the Fan).   3. Replace the bottom of the base assembly (see Replacing the E5400 Bottom of the Base Assembly Replacing the E5500 Bottom of the Base Assembly).
  • Page 14   CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.
  • Page 15 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 16   CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.
  • Page 17 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 18 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTICE: Removal of the bezel from the top cover requires extreme care to avoid damage to the bezel.
  • Page 19 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 20 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 21 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 22 1 display cable 2 antenna cables   6. Carefully remove the display cable by moving it away from the metal and plastic cable guides.   7. Turn the computer over and remove the antenna cables by moving them out of the cable guides on the bottom of the computer.  ...
  • Page 23 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 24 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 25 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 26 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 27 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 28 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.

  • Page 29: Removing The Fan

      CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.
  • Page 30  ...

  • Page 31: Removing The Hard Drive

    Dell™ Latitude™ E5400 and E5500 Service Manual   Removing the Hard Drive   Replacing the Hard Drive NOTE: Dell does not guarantee compatibility or provide support for hard drives obtained from sources other than Dell.  Removing the Hard Drive   CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.
  • Page 32 After Working on Your Computer.   5. Install the operating system, drivers, and utilities for your computer, as needed. For more information, see the Setup and Quick Reference Guide that shipped with your computer or on support.dell.com. Back to Contents Page  ...

  • Page 33: Removing The Hinge Cover

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Exercise care when removing the hinge cover.
  • Page 34 Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. The I/O card provides DC-in, USB, audio, and IEEE 1394 connectors for the system.
  • Page 35  Replacing an E5400 I/O Card NOTE: This procedure assumes that you have completed the removal procedure first.   1. Insert the I/O card and replace the M2.5 x 5-mm screw.   2. Replace the system board (see Replacing the E5400 System Board Assembly)  ...
  • Page 36 system board connector M2.5 x 5-mm screws (2) E5500 I/O card      Replacing an E5500 I/O Card NOTE: This procedure assumes that you have completed the removal procedure first.   1. Insert the I/O card and replace the two M2.5 x 5-mm screws.  ...

  • Page 37: Removing The Keyboard

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.
  • Page 38   2. Press the top right and left side of the keyboard to snap into place.   3. Replace the M2 x 3-mm screws that hold the keyboard in place.   4. Replace the hinge cover (see Replacing the Hinge Cover).
  • Page 39 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.
  • Page 40 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.
  • Page 41   1. Gently connect the LED Dashboard cable to the system board using the tab close the cable's connector.   2. Slide the LED Dashboard cable in under the metal tab.   3. Place the LED Dashboard back into place by placing the left side under the plastic placeholder and ensure the plastic post comes through the hole in the LED Dashboard.

  • Page 42: Removing A Memory Module

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.

  • Page 43: Replacing A Memory Module

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 44 Back to Contents Page  ...

  • Page 45: Modem Card

    Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. Your computer supports a modem card. If you ordered a modem card with your computer, the card is already installed.
  • Page 46  Replacing a Modem Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the modem card, never place cables under the card. NOTE: This procedure assumes that you have completed the removal procedures first.

  • Page 47: Removing The Optical Drive

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.

  • Page 48: Palm Rest

      CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.
  • Page 49 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTICE: Ensure that the touch pad cable and the speaker cable are properly routed before snapping the palm rest into place.
  • Page 50   CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.
  • Page 51 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTICE: Ensure that the touch pad cable and the speaker cable are properly routed before snapping the palm rest into place.
  • Page 52 Back to Contents Page  ...

  • Page 53: Speaker Assembly

      CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.
  • Page 54 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 55 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTE: This procedure assumes that you have completed the removal procedure first.
  • Page 56   13. Follow the procedures in After Working on Your Computer. Back to Contents Page  ...

  • Page 57: System Board Assembly

      CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.
  • Page 58 16. Enter the system setup program to update the BIOS on the new system board with the computer Service Tag. For information on the system setup program, see the Dell™ Technology Guide on your computer or at support.dell.com.  Removing the E5500 System Board Assembly  ...
  • Page 59 CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. NOTICE: Ensure that any loose cables do not get caught beneath the system board.
  • Page 60 16. Enter the system setup program to update the BIOS on the new system board with the computer Service Tag. For information on the system setup program, see the Dell™ Technology Guide on your computer or at support.dell.com. Back to Contents Page...
  • Page 61 Trademarks used in this text: Dell, Latitude, ExpressCharge, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel and Celeron are registered trademarks, and Core is a trademark of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association;...

  • Page 62: Troubleshooting Tools

    Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. Your computer has three keyboard status lights located above the keyboard. During normal operation, the keyboard status lights display the current status (on or off) of the Num Lock, Caps Lock, and Scroll Lock features.

  • Page 63: Dell Diagnostics

    When the test completes, record the test results and then press any key to return to the previous menu.   5. At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press and then , to select the test you want to run (see Dell...

  • Page 64: Starting The Dell Diagnostics From The Drivers And Utilities Media

    When the test completes, record the test results and then press any key to return to the previous menu.   9. At the Dell Diagnostics Main Menu, left-click with the mouse, or press and then , to select the test you want to run (see Dell Diagnostics Main Menu).

  • Page 65: Error Messages

    NOTE: When contacting Dell Support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:  ...

  • Page 66: Solving Problems

     If an error message occurs in a program, see the program's documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

  • Page 67: Optical Drive Problems

    Turn off standby mode in Windows before writing to a disc — For information about setting power options, see the Dell™ Technology Guide on your computer or at support.dell.com. You can also search for the keyword standby in Windows Help and Support for information on power management modes.  ...

  • Page 68: Lockups And Software Problems

    If your IEEE 1394 device is listed, Windows recognizes the device.   If you have problems with a Dell IEEE 1394 device — Contact Dell Support.    If you have problems with an IEEE 1394 device not provided by Dell — Contact the IEEE 1394 device manufacturer.   Lockups and Software Problems  ...

  • Page 69: A Program Is Designed For An Earlier Windows Operating System

    Replacing a Memory Module).  Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the Setup and Quick Reference Guide for your computer at support.dell.com.

  • Page 70: Power Problems

      Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the headphone connector. See the Setup and Quick Reference Guide for your computer at support.dell.com.   Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
  • Page 71 1. Shut down your computer and connect an external monitor to the computer.   2. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell Support. Back to Contents Page  ...

  • Page 72: Wireless Local Area Network (Wlan) Card

    Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance. Your computer supports a WLAN card. If you ordered a WLAN card with your computer, the card is already installed.
  • Page 73 NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WLAN card, never place cables under the card. NOTE: This procedure assumes that you have completed the removal procedure first.

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