Dell PowerEdge 2500 Installation And Troubleshooting Manual
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Dell PowerEdge 2500 Installation And Troubleshooting Manual

Dell PowerEdge 2500 Installation And Troubleshooting Manual

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See also: Configuration Manual, Installation Manual
Dell™ PowerEdge™ 2500 Systems Installation and Troubleshooting Guide
Introduction
Indicators, Messages, and Codes
Finding Software Solutions
Running the Dell™ Diagnostics
Troubleshooting Your System
Installing System Board Options
Installing Drives
Getting Help
Jumpers and Connectors
Abbreviations and Acronyms
Figures
Tables
Notes, Notices, Cautions, and Warnings
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.
WARNING:
A WARNING indicates a potentially hazardous situation which, if not avoided, may result in severe injury.
Information in this document is subject to change without notice.
© 2000 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell OpenManage, and DellWare are trademarks of Dell Computer Corporation; Intel is a registered trademark of Intel Corporation; Microsoft, MS-DOS, Windows NT, and Windows
are registered trademarks of Microsoft Corporation; Novell and NetWare are registered trademarks of Novell, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its
own.
Initial release: January 2001
 
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  • Page 1 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its...

  • Page 2: Jumpers And Connectors

    Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ 2500 Systems Installation and Troubleshooting Guide   Jumpers—A General Explanation   System Board Jumpers   System Board Connectors   SCSI Backplane Board Connectors   Interposer Board Connectors   Disabling a Forgotten Password This section provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the computer.

  • Page 3: Table A-1. System-Board Jumper Settings

      Table A-1. System-Board Jumper Settings       Jumper Setting Description PASSWD (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings are retained at system boot. The configuration settings are cleared at next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper plug and boot the system.

  • Page 4: Disabling A Forgotten Password

      Interposer Board Connectors Figure A-4 shows the connectors and sockets located on the interposer board.  Figure A-4. Connectors on the Interposer Board     Disabling a Forgotten Password The computer's software security features include a system password and a setup password, which are discussed in detail in Section 4, "Using the System Setup Program,"...
  • Page 5 NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots. 6.  Repeat step 1. 7.  Install the jumper plug on the PASSWD jumper. 8.

  • Page 6: Abbreviations And Acronyms

    Back to Contents Page Abbreviations and Acronyms Dell™ PowerEdge™ 2500 Systems Installation and Troubleshooting Guide The following list defines or identifies technical terms, abbreviations, and acronyms used in Dell user documents. NOTE: Unless otherwise specified, these definitions may not apply to operating systems other than Microsoft® Windows® 95 and Windows NT®. ampere(s) alternating current ACPI Advanced Configuration and Power Interface analog-to-digital converter Autodesk Device Interface...
  • Page 7 CMOS complementary metal-oxide semiconductor C.O.D. collect on delivery characters per inch characters per line central processing unit digital-to-analog converter DASH Dell Advanced SCSI Host digital audio tape decibel(s) adjusted decibel(s) direct current DIMM dual in-line memory module...
  • Page 8 DRAC Dell OpenManage™ Remote Assistant Card DRAM dynamic random-access memory DS/DD double-sided double-density DS/HD double-sided high-density Dell SCSI Array error checking and correction extended-data out enhanced graphics adapter EIDE enhanced integrated drive electronics electromagnetic interference expanded memory manager Expanded Memory Specification...
  • Page 9 electrostatic discharge ESDI enhanced small-device interface embedded server management Fahrenheit file allocation table Federal Communications Commission FIFO first-in first-out feet gram(s) gravities gigabyte(s) graphical user interface hexadecimal Hardware Instrumentation Package high memory area HPFS High Performance File System hertz input/output ICBM inter-chassis management bus...
  • Page 10 identification integrated drive electronics interrupt request Industry-Standard Architecture JEIDA Japanese Electronic Industry Development Association kilo- (1024) kilobyte(s) KB/sec kilobyte(s) per second kilobit(s) Kbps kilobit(s) per second kilogram(s) kilohertz local area network pound(s) liquid crystal display light-emitting diode low insertion force load number lines per inch...
  • Page 11 low voltage differential meter(s) milliampere(s) milliampere-hour(s) megabyte(s) megabit(s) Mbps megabit(s) per second master boot record monochrome display adapter monochrome graphics adapter megahertz MMX™ MultiMedia eXtensions millimeter(s) millisecond(s) MS-DOS® Microsoft Disk Operating System MTBF mean time between failures millivolt(s) network interface controller NiCad nickel cadmium...
  • Page 12 NiMH nickel-metal hydride nonmaskable interrupt Network Node Manager nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory OS/2® Operating System/2 one-time programmable programmable array logic Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association pin grid array POST power-on self-test pages per minute PQFP plastic quad flat pack...
  • Page 13 RAID redundant arrays of independent disks random-access memory RAMDAC random-access memory digital-to-analog converter Resource Configuration Utility ringer equivalence number radio frequency interference red/green/blue read-only memory revolutions per minute real-time clock Single Controller Architecture SCSI small computer system interface Scalable Disk System second(s) single-edge contact SDRAM...
  • Page 14 SRAM static random-access memory system setup utility SVGA super video graphics array thin film transistor tracks per inch terminate-and-stay-resident upper memory block uninterruptible power supply USOC Universal Service Ordering Code volt(s) volt(s) alternating current volt(s) direct current VESA® Video Electronics Standards Association video graphics array VLSI very-large-scale integration...
  • Page 15 watt-hour(s) extended memory manager eXtended Memory Specification zero insertion force Back to Contents Page      ...

  • Page 16: Getting Help

    Getting Help If at any time you do not understand procedure described in this guide, or if your system does not perform as expected, Dell provides a number of tools to help you. For more information on these help tools, see "Getting...
  • Page 17 Back to Contents Page      ...

  • Page 18: Figure2-1. Bezel Indicators

      Diagnostics Messages   Redundant Power Supply Features   Alert Log Messages From the Dell OpenManage Server Agent Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound.

  • Page 19: Figure2-3. Back-Panel Features

    Back-Panel Features Figure 2-3 shows the back-panel features of the non-redundant AC power version of the system.  Figure 2-3. Back-Panel Features SCSI Hard-Disk Drive Indicator Codes If you have the integrated RAID controller activated, or an optional PERC 3/Di controller is installed in the system, three indicators on each of the hard-disk drive carriers provide information on the status of the SCSI hard-disk drives (see Table 2-1).

  • Page 20: Figure2-5. Power Supply Features

    Table 2-1 lists the drive indicator patterns established by the SCSI backplane firmware. Different patterns are displayed as drive events occur in the system. For example, in the event of a hard-disk drive failure, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal"...

  • Page 21: Table 2-2. Power Supply Indicator Patterns

    Help," for instructions on obtaining technical assistance. Alert! Secondary processor is System detected that the secondary Replace the microprocessor with a type supported by Dell. See out of rev. processor is not the correct revision. "Adding or Replacing a Microprocessor" in "Installing System Board Options."...
  • Page 22 assistance. Bad command or file name Command entered does not exist, is Faulty command and syntax, or incorrect filename. faulty, or is not in pathname specified. Bad error-correction code(ECC) Faulty diskette/CD-ROM subsystem Replace the system board. See "Getting Help," for instructions on on disk read or hard-disk drive subsystem obtaining technical assistance.
  • Page 23 Invalid CPU speed detected Microprocessor not supported by Install a correct version of the microprocessor in the specified system microprocessor connector. See "Adding or Replacing a Microprocessor" in "Installing System Board Options."  Invalid NVRAM configuration, System detected and corrected a No action is required. resource reallocated resource conflict when system resources were allocated using the System Setup program.
  • Page 24 "Getting Help," for instructions on obtaining technical assistance. System halted System microprocessor is not a type Replace the microprocessor with a type supported by Dell. See supported by Dell. "Adding or Replacing a Microprocessor" in "Installing System Board Options." System backplane cable error...

  • Page 25: Table 2-4. System Beep Codes

    Help," and then look it up in Table 2-4. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, see "Getting...

  • Page 26: Warning Messages

    Diagnostics Messages When you run a test group or subtest in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see "Getting...
  • Page 27    ...

  • Page 28: Finding Software Solutions

    Device drivers that may conflict with certain application programs Interrupt conflicts between devices You can confirm that a system problem is caused by software by running the Dell Diagnostics. If all tests in the test group are completed successfully, the problem is most likely caused by software.

  • Page 29: Table 3-1. Irq Line Assignment Defaults

    monitor may require a special screen driver program that expects a certain kind of video mode or monitor. In such cases, you may have to develop an alternate method of running that particular program—by creating a start-up file made especially for that program, for example. Call the support service for the software you are using to help you with this problem.

  • Page 30: Features Of The Dell Diagnostics

    Features of the Dell Diagnostics The Dell Diagnostics provides a series of menus and options from which you choose particular device groups or devices. You can also control the sequence in which the tests are run. The diagnostic menus also have these helpful features:...

  • Page 31: How To Use The Dell Diagnostics

    For a quick check of the system, select Test All Devices and then select Quick Tests. This option runs only the device tests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly. For a complete check of the system, select Test All Devices and then select Extended Tests.

  • Page 32: Table 4-1. Devices Options

    Most of the device groups consist of several devices. Use the Devices option to select individual devices within the device group(s). When you select Devices, the following options are displayed: Run Tests, Tests, Select, Parameters, and Help. Table 4-1 lists all of the possible values for each option.

  • Page 33: Troubleshooting Your System

    The procedures in this guide require that you remove the cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in Dell documentation. Always follow the instructions closely. Make sure to review all of the procedures in "Safety Instructions"...

  • Page 34: Figure5-1. System Orientation

      Look/Listen for: Action An error message  "Indicators, Messages, and Codes." Alert messages from the Dell OpenManage Server Agent software See "Alert Log Messages From the Dell OpenManage Server Agent" in "Indicators, Messages, and Codes." The monitor's power indicator "Troubleshooting the Video Subsystem."...

  • Page 35: Figure5-2. Removing The Front Bezel

    The front bezel has status and attention indicators. Swinging the front bezel open provides access to the power switch, diskette drive, CD-ROM drive, hard-disk drive (s), and power supplies. You must open or remove the front bezel and remove the system cover to gain access to internal components. Removing the Front Bezel 1.

  • Page 36: Replacing The System Cover

    Video logic Action 1.  Check the system and power connections to the monitor. 2.  Run the video tests in the Dell Diagnostics. If the tests run successfully, the problem is not related to video hardware. Go to "Finding Software Solutions."...
  • Page 37 4.  Change the necessary statements in the system setup. If the port problem is confined to a particular application program, see the application program's documentation for specific port configuration requirements. 5.  Reboot the system from the diagnostics diskette, and run the serial ports test and/or the parallel ports test in the Dell Diagnostics. If the tests did not run successfully, see "Getting...

  • Page 38: Troubleshooting A Parallel Printer

    "Getting Help," for instructions on obtaining technical assistance. 5.  Run the printer's self-test. If the self-test is not successful, the printer is probably defective. If the printer was purchased from Dell, see "Getting Help," for instructions on obtaining technical assistance.

  • Page 39: Figure5-4. Nic Indicators

    NIC cannot communicate with net Action 1.  Enter the System Setup program and confirm that the NIC is enabled. See "Using the System Setup Program" in the User's Guide for instructions. 2.  Check the two indicators on the left and right corners of the NIC connector on the system's back-panel (see Figure 5-4). The green link indicator shows that the adapter is connected to a valid link partner.

  • Page 40: Troubleshooting A Wet System

    6.  If the system starts up normally, shut down the system and reinstall all expansion cards you removed in step 3. 7.  Run the system board tests in the Dell Diagnostics to confirm that the system is working properly. If the tests did not complete successfully, see "Getting...

  • Page 41: Troubleshooting The System Battery

    Troubleshooting the System Battery Problem Error message shows problem with the battery System setup program loses the system configuration information System date and time will not stay current Action 1.  Check the connection of the coin cell battery to the system board. "Replacing the System Battery"...

  • Page 42: Figure5-6. Removing A Cooling Fan

    10.  Remove all expansion cards installed in the system. 11.  Install the system cover. 12.  Connect the system to an electrical outlet and turn on the system. 13.  Run the system memory tests in the Dell Diagnostics. If the tests do not complete successfully, see "Getting Help,"...

  • Page 43: Troubleshooting System Memory

    If the problem is not resolved, see "Getting Help," for instructions on obtaining technical assistance. 18.  Run the system memory test in the Dell Diagnostics. If the test does not complete successfully, see "Getting Help," for instructions on obtaining technical assistance.

  • Page 44: Troubleshooting The System Board

    If you have reinstalled all of the expansion cards and the problem still persists, see "Getting Help," for instructions on obtaining technical assistance. Troubleshooting the Diskette Drive Problem Error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics Action...

  • Page 45: Troubleshooting An External Scsi Tape Drive

    9.  Reinstall one of the expansion cards you removed in step 7. 10.  Retest and run the diskette drives test in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly. 11.  Repeat steps 9 and 10 until all expansion cards have been reinstalled or until one of the expansion cards prevents the system from booting from the diagnostics diskette.
  • Page 46 2.  Verify that any required SCSI device drivers are installed on the hard-disk drive and are configured correctly. 3.  See "Using the Dell OpenManage Server Assistant CD" in the User's Guide for instructions on installing and configuring device drivers for the system's integrated SCSI host adapter or Dell host adapter card.
  • Page 47 6.  Check the SCSI cable connections inside the system: a.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. b.  Remove the system cover. c.  Check the SCSI cable connection to the SCSI host adapter. The SCSI cable may be connected to the internal SCSI host adapter on the system board or a SCSI host adapter installed in an expansion slot.
  • Page 48 Back to Contents Page      ...

  • Page 49: Figure6-1. System Board Features

    Back to Contents Page Installing System Board Options Dell™ PowerEdge™ 2500 Systems Installation and Troubleshooting Guide   Removing and Replacing Fan Assemblies   Adding Memory   Expansion Cards   Microprocessor Upgrades   Removing and Installing the Cooling Shroud   Activating the Integrated RAID Controller   Removing and Installing a Power Supply   Replacing the System Battery...

  • Page 50: Figure6-2. Removing The Front Fan Assembly

    DIMM_x Memory module sockets (A–F) DIMM_RAID Memory module socket for integrated RAID controller ENET Ethernet connector REAR FAN Power for the rear fan assembly FLOPPY/IDE Power and data to the diskette/CD ROM interposer board from the system board INTR Intrusion-alarm switch connectors KYBD Keyboard connector MOUSE...

  • Page 51: Figure6-3. Removing The Back Fan Assembly

    2.  Place the fan assembly in the hinge bracket and swing the fan assembly down until the release lever snaps into place. 3.  Replace the system cover. 4.  Close the front bezel. Removing the Back Fan Assembly 1.  Open the front bezel (see "Removing the Front Bezel"...

  • Page 52: Figure6-5. Installing An Expansion Card

      To replace a fan: 1.  Lower the fan into the fan assembly until the fan snaps into position. 2.  Replace the system cover. 3.  Close the front bezel. Expansion Cards Expansion cards are installed on the system board (see Figure 6-1). There are seven expansion card slots available. The front fan assembly bracket is used to help secure the expansion cards.

  • Page 53: Removing An Expansion Card

    9.  When the card is seated in the connector and the card-mounting bracket is aligned with the brackets on either side of it, close the expansion-card latch. NOTE: SCSI cables connected from an expansion card to the SCSI backplane board should be routed under the front fan assembly. 10.

  • Page 54: Figure6-6. Removing And Installing The Cooling Shroud

    3.  Loosen the two thumbscrews securing the cooling shroud to the system (see Figure 6-6).  Figure 6-6. Removing and Installing the Cooling Shroud   4.  Rotate the cooling shroud up and lift to clear the rear cooling fan assembly and chassis (see Figure 6-7).  Figure 6-7.

  • Page 55: Figure6-8. Removing And Installing The Power Supply

    The system is upgradable to 4 GB by installing combinations of 64-,128- 256-, 512-MB, and 1 GB registered memory modules. If you receive an error message stating that maximum memory has been exceeded, see "Indicators, Messages, and Codes," for detailed information. You can purchase memory upgrade kits from Dell as needed. NOTE: The memory modules must be PC-133 compliant.

  • Page 56: Table 6-2. Sample Memory Module Configurations

    Table 6-2 illustrates several sample memory configurations based on these guidelines.   Table 6-2. Sample Memory Module Configurations      Total Desired   Memory             DIMM_A DIMM_B DIMM_C DIMM_D DIMM_E DIMM_F 128 MB 64 MB 64 MB None None None None 256 MB 128 MB...

  • Page 57: Figure6-10. Installing A Memory Module

    9.  If the System Memory value is incorrect, one or more of the memory modules may not be installed properly. Repeat steps 1 through 5 again, checking to make sure that the memory modules are firmly seated in their sockets. 10.  Run the system memory test in the Dell Diagnostics. 11.  Close the front bezel.

  • Page 58: Figure6-11. Removing A Memory Module

    A heat sink A securing clip A VRM, if adding a second processor NOTE: Dell recommends that only a technically knowledgeable person perform this procedure. 1.  Open the front bezel (see "Removing the Front Bezel" in "Troubleshooting Your System"). 2.  Remove the system cover.

  • Page 59: Figure6-12. Securing Clip

    If any of the pins on the microprocessor appear bent, see "Getting Help," for instructions on obtaining technical assistance from Dell. 10.  Align the pin-1 corner of the microprocessor (see Figure 6-14) with the pin-1 corner of the microprocessor socket. NOTE: Identifying the pin-1 corners is critical to positioning the microprocessor correctly.

  • Page 60: Figure6-14. Pin-1 Identification

    triangle points toward pin 1, which is also uniquely identified by a square pad.  Figure 6-14. Pin-1 Identification   11.  Install the microprocessor in the socket (see Figure 6-15). CAUTION: Positioning the microprocessor incorrectly can permanently damage the microprocessor and the system when you turn on the system. When placing the microprocessor in the socket, be sure that all of the pins on the microprocessor go into the corresponding holes. Be careful not to bend the pins.

  • Page 61: Figure6-17. Installing The Vrm

    14.  Hook the end of the clip without the heat-sink latch to the tab on the edge of the socket facing the front of the system. 15.  Push down and pivot the heat-sink latch until the hole on the clip latches onto the ZIF socket tab. CAUTION: If you are installing a VRM, it must be a +12V VRM.

  • Page 62: Figure6-18. Installing The Raid Controller Memory Module

    If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector. 26.  Run the Dell Diagnostics to verify that the new microprocessor is operating correctly. See "Running the Dell™ Diagnostics," for information on running the diagnostics and troubleshooting any problems that may occur.

  • Page 63: Figure6-19. Installing The Raid Key

    Insert the hardware key into the socket and secure the key with the latches on each end of the socket (see Figure 6-19).  Figure 6-19. Installing the RAID Key   8.  Install the RAID battery (see "Installing the RAID Battery"). 9.  Replace the cooling shroud and system cover; reconnect the system and peripherals to their power sources and turn them on. 10.

  • Page 64: Replacing The System Battery

    Replacing the System Battery The system battery maintains system configuration, date, and time information in a special section of memory when you turn off the system. The operating life of the battery ranges from 2 to 5 years, depending on how you use the system (for example, if you keep the system on most of the time, the battery gets little use and thus lasts longer).

  • Page 65: Figure6-21. Installing The Battery

    1.  Enter the System Setup program and, if possible, make a printed copy of the System Setup screens. See "Using the System Setup Program," in the User's Guide for instructions. 2.  Shut down the system, including any attached peripherals, and disconnect the system from the electrical outlet. CAUTION: See "Protecting Against Electrostatic Discharge"...

  • Page 66: Figure7-1. Removing The Peripheral Bay

      Connecting an External SCSI Tape Drive   Installing the Peripheral Bay   Installing SCSI Hard-Disk Drives   Interface Cables   Installing a Dell Host Adapter Card   SCSI Configuration Information   Installing a SCSI Backplane Daughter Card   Installing a Device That Uses the System's Integrated SCSI Controller   Configuring the Boot Device...

  • Page 67: Interface Cables

    Each device attached to a SCSI host adapter must have a unique SCSI ID number from 1 to 7. When SCSI devices are shipped from Dell, the default SCSI ID numbers are assigned as follows: A SCSI tape drive is configured as SCSI ID 6 (the default ID number for a tape drive).
  • Page 68 From the inside of the chassis, push outwards on the center of the insert to remove the insert from the chassis. 7.  Remove the peripheral bay (see "Removing the Peripheral Bay"). 8.  Slide the new drive into the peripheral bay until the holes in the peripheral bay and the drive line up. 9.

  • Page 69: Before You Begin

    The internal hard-disk drive bays provide space for up to six 1-inch hard-disk drives. These drives connect to a SCSI backplane board. A SCSI cable connects the SCSI backplane board to the SCSI host adapter connector on the system board or to an optional SCSI host adapter card such as the Dell PERC host adapter card.

  • Page 70: Figure7-2. Installing A Scsi Hard-Disk Drive Carrier

    1.  If the system does not have a RAID controller installed, shut down the system. 2.  For systems with Dell PERC host adapter cards, power down the hard-disk drive bay and wait until the SCSI hard-disk drive indicator codes on the drive carrier signal that the drive may be removed safely.
  • Page 71 12.  Test the SCSI devices. Test a SCSI hard-disk drive by running the SCSI Controllers test in the Dell Diagnostics. To test a SCSI tape drive, also see the documentation for the tape drive software to perform a tape drive backup and verification test.

  • Page 72: Figure7-3. Installing A Scsi Backplane Board Daughter Card

    3.  Open the front bezel (see "Removing the Front Bezel" in "Troubleshooting Your System"). 4.  Remove the system cover. 5.  The daughter card fits between the sides of a card guide on the top of the drive bay. To install the card in the card guide: a.

  • Page 73: Help Overview

      Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1.

  • Page 74: Problems With Your Order

    "Dell Contact Numbers." TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.

  • Page 75: Before You Call

    Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
  • Page 76 Country Code: 43 Preferred Accounts/Corporate Customer Care 0660 8056 City Code: 1 Home/Small Business Technical Support 01 795 67604 Preferred Accounts/Corporate Technical Support 0660 8779 Switchboard 01 491 04 0 Website: http://support.euro.dell.com   E-mail: [email protected]   Belgium (Brussels) Technical Support 02 481 92 88 Customer Care 02 481 91 19 International Access Code: 00 toll free: 0800 16884...
  • Page 77 02 22 83 27 14 Country Code: 420 TechFax 02 22 83 27 28 City Code: 2 Switchboard 02 22 83 27 11   Website: http://support.euro.dell.com E-mail: [email protected]   Denmark (Horsholm) Technical Support 45170182 Relational Customer Care 45170184 International Access Code: 009...
  • Page 78 Website: http://support.euro.dell.com   E-mail: [email protected]   Germany (Langen) Technical Support 06103 766-7200 Technical Support Fax 06103 766-9222 International Access Code: 00 Home/Small Business Customer Care 0180-5-224400 Country Code: 49 Global Segment Customer Care 06103 766-9570 City Code: 6103 Preferred Accounts Customer Care 06103 766-9420 Large Accounts Customer Care 06103 766-9560...
  • Page 79 Faxbox Service 044 556-3490 Switchboard 044 556-4300 Website: http://support.jp.dell.com   Korea (Seoul) Technical Support toll free: 080-200-3800 Sales toll free: 080-200-3777 International Access Code: 001 Customer Service (Seoul, Korea) 2194-6220 Country Code: 82 Customer Service (Penang, Malaysia) 604 633 4949 City Code: 2 2194-6202 Switchboard 2194-6000 Latin America Customer Technical Support (Austin, Texas, U.S.A.)
  • Page 80 E-mail: [email protected]   New Zealand Home and Small Business 0800 446 255 Government and Business 0800 444 617 International Access Code: 00 Sales 0800 441 567 Country Code: 64 0800 441 566 Norway (Lysaker) Technical Support 671 16882 Relational Customer Care 671 17514 International Access Code: 095 Home/Small Business Customer Care...
  • Page 81 Customer Technical Support (Home sales purchased via http://www.dell.com) Customer Service (Credit Return Authorization Numbers) toll free: 1-800-624-9897 National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): Customer Service and Technical Support (Return Material Authorization...
  • Page 82 Desktop and Portable Fee-Based Technical Support toll free: 1-800-433-9005 toll free: 1-800-967-0765 Server Fee-Based Technical Support Sales (Catalogs) toll free: 1-800-426-5150 toll free: 1-800-727-8320 TechFax toll free: 1-800-950-1329 toll free: 1-877-DELLTTY Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired (1-877-335-5889) Switchboard 512 338-4400 Dellnet Technical Support toll free: 1-877-Dellnet (1-877-335-5638)   Back to Contents Page  ...
  • Page 83 Back to Contents Page Dell™ PowerEdge™ 2500 Systems Installation and Troubleshooting Guide   Notes, Notices, Cautions, and Warnings Notes, Notices, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

  • Page 84: Table Of Contents

    Back to Contents Page Figures Dell™ PowerEdge™ 2500 Systems Installation and Troubleshooting Guide Figure2-1. Bezel Indicators Figure2-2. Front-Panel Features Figure2-3. Back-Panel Features Figure2-4. Hard-Disk Drive Indicators Figure2-5. Power Supply Features Figure5-1. System Orientation Figure5-2. Removing the Front Bezel Figure5-3. Removing the System Cover Figure5-4. NIC Indicators Figure5-5. Inside the System Figure5-6.
  • Page 85 Back to Contents Page Tables Dell™ PowerEdge™ 2500 Systems Installation and Troubleshooting Guide Table 2-1. SCSI Hard-Disk Drive Indicator Patterns Table 2-2. Power Supply Indicator Patterns Table 2-3. System Messages Table 2-4. System Beep Codes Table 3-1. IRQ Line Assignment Defaults Table 4-1. Devices Options Table 4-2. Parameters Options Table 5-1.

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