HP Xw8200 - Workstation - 1 GB RAM Technical Reference Manual
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HP Xw8200 - Workstation - 1 GB RAM Technical Reference Manual

Hp workstation xw8200 service and technical reference guide (complete_version)
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  • Page 1 HP Workstation xw8200 Service and Technical Reference Guide...
  • Page 2 Second Edition: August 2004 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is”...

  • Page 3: Table Of Contents

    Contents Preface Important Safety Warnings ............ix Updating BIOS, Drivers, and Software .
  • Page 4 3 System Management Computer Setup (F10) ............. 34 BIOS ROM .
  • Page 5 5 System Diagnostics and Troubleshooting E-Support ..............104 Help &...
  • Page 6 SMART ............... . 153 Jumpers .
  • Page 7 Error Messages ..............185 Error Messages, Part 1 .
  • Page 8 VIII CONTENTS...

  • Page 9: Preface

    Preface Important Safety Warnings WARNING! Avoid Electrical Shocks. To avoid electrical shock, do not open the power supplies. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only.
  • Page 10 WARNING! Battery Safety Information. There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Replace the battery with the same or equivalent type, as recommended by the manufacturer. The battery in this system is a lithium battery that does not contain any heavy metals.

  • Page 11: Updating Bios, Drivers, And Software

    CAUTION Avoid Static Electricity. Static electricity can damage electronic components. Turn OFF all equipment and disconnect the power cable before installing an accessory card. Do not let your clothes touch any accessory card. Handle the card as little as possible and with care. Information on Ergonomic Issues.

  • Page 12: Additional Documentation

    http://welcome.hp.com/country/us/eng/wwcontact.html—Provides a listing of the worldwide technical support phone numbers. Additional Documentation Refer to the Documentation Library CD for additional product information in PDF format. The CD contains the following: Getting Started (available in print and PDF on library CD) Helps you set up hardware and factory-provided software;...

  • Page 13: Locating Regulatory Information

    Linux-Based Workstations If the workstation is running a Linux operating system, browse the CD and click the index.htm file to launch the CD interface. To view the documents on the CD, download and install Adobe® Acrobat® Reader for Linux from http://www.adobe.com. Locating Regulatory Information Refer to the Safety &...
  • Page 14 XIV PREFACE...

  • Page 15: Chapter 1 Product Overview

    Chapter 1 Product Overview This chapter presents an overview of the hardware components of the HP Workstation. “Product Features” on page 16 “Product Specifications” on page 19 “Power Supply and Cooling” on page 20 “Environmental Specification” on page 23 “PCI and PCI Express Slot Power Specifications” on page 23 “ENERGY STAR”...

  • Page 16: Product Overview

    Product Features Exploded View The following image shows a typical HP Workstation xw8200. Drive configurations can vary. For complete and current information on supported accessories and components, visit http://partsurfer.hp.com. Table 1-1 Exploded View Memory Modules Front Bezel Access Panel System Fan Hard Drive Processors Power Supply...

  • Page 17: Front Panel Components

    Front Panel Components The following image shows a typical HP Workstation xw8200. Drive configurations can vary. Table 1-2 Front Panel View Optical Drive Eject Button Hard Drive Activity Light IEEE-1394 Connector 5.25-Inch Drive Bays (x2) Universal Serial Bus (USB) (x2) Optical Drive Activity Light Power On Light Headphone Connector...

  • Page 18: Rear Panel Components

    Rear Panel Components Table 1-3 Rear Panel Components Universal Chassis Clamp Opening Graphics Adapter Access Panel Keys Microphone Connector (pink) Padlock Loop IEEE 1394 Connector Cable Lock Slot USB (x6) PS/2 Mouse Connector (green) Serial Connector (teal) Parallel Connector (burgundy) PS/2 Keyboard Connector (purple) RJ-45 Network Connector Built-In Self Test (BIST) LED...

  • Page 19: Serial Number And Coa Label Location

    Serial Number and COA Label Location Each workstation has two unique serial number labels. Systems preinstalled with Windows XP also have a certificate of authentication (COA) label 2. The serial number labels are located on the side panel of the unit and on the rear panel. Keep this number available when contacting customer service for assistance.

  • Page 20: Power Supply And Cooling

    Power Supply and Cooling The workstation has 9 outputs: +3.3V—used with PCI, MCH, ICH5, PXH, LAN, SATA and SCSI hard drives, and on-board logic +5V—used with storage (disk, optical, diskette), PCI, Audio, USB, input to on-board regulator, and on-board logic +12V-A—used with PCI, fans, input to onboard regulators that supply 1.2V, 1.5V, and 1.8V +12V-B—used with storage (disk, optical, floppy) +12V-C—used with PCI Express x16 auxiliary connector...

  • Page 21: Power Supply Specifications

    Table 1-6 Power Supply and Cooling (Current) Current Minimum Operating Continuous Maximum 12 V-B 3.8 A 11.7 A 12 V-C 7.1 A 11.8 A V12N 0.5 A 0.8 A 5 VSB 1.5 A WARNING! Do not exceed 135 W of a 5 V and 3.3 V power combination. WARNING! Do not exceed 43 A (516 W) of 12 V (CPU0/CPU1/A/B/C) power combination.

  • Page 22: Power Consumption And Cooling

    Table 1-7 Power Supply Specifications FEMP Standby Power Compliant(<2W in S5 - Power Off) BIST LED Surge Tolerant Full Ranging Power Supply Withstands power surges up to 2000V Power Consumption and Cooling The following table shows the power consumption for a typical configuration (based on primary power consumptions): Two processors (2x3.6 GHz Xeon) 1 GB memory (2x512 MB)

  • Page 23: Resetting The Power Supply

    Resetting the Power Supply If an overload triggers the power supply overload protection, all power is immediately cut. To reset the power supply unit: Disconnect the power cord. Determine what caused the overload and fix the problem. Reconnect the power cord and reboot the workstation. When you power down the workstation through the operating system, power consumption falls below the low power consumption but does not reach zero.

  • Page 24: Energy Star

    Table 1-10 PCI and PCI Express Slot Power Specifications Slot# Slot Type Slot Power (Maximum) PCI-X 100 25 W* PCI-X 100 25 W* * In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processor, and memory) must not exceed the maximum ratings of the system power supply.

  • Page 25: Hyper-Threading Technology

    configuration does not imply endorsement by the EPA. As an ENERGY STAR Partner, HP has determined that products with the ENERGY STAR configuration meet the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories.
  • Page 26 26 PRODUCT OVERVIEW...

  • Page 27: Installing Or Restoring The Operating System

    Chapter 2 Installing or Restoring the Operating System This chapter describes the installation and restoration of the operating system. “Installing the Operating System and Software” on page 28 “Restoring the Operating System” on page 31 “Protecting the Software” on page 31 “Ordering Backup Software”...

  • Page 28: Installing The Operating System And Software

    Installing the Operating System and Software The following section discusses the operating system and HP software installation procedures. Microsoft Windows XP Professional The first time you turn on your workstation, you are prompted to select a language for the operating system.
  • Page 29 NOTE When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a blank screen for about 15–30 seconds after you have selected and saved all of your settings and have exited the utility. This is normal. The boot process continues its execution after the screen returns. Restoring the Linux Operating System NOTE To restore the Linux OS, the HP Driver CD and Red Hat box set are required.

  • Page 30: Linux-Enabled Workstations

    Click Install next to “Additional CDs.” The HP Driver CD window opens. Click Press to begin install... When the install is done, you will have two options, “Reboot now...” on the left side and “Press to continue, reboot later...” on the right side. Click Reboot now...

  • Page 31: Hp Software

    HP Software The following HP software will also be installed the first time the workstation is turned on: Computer Setup (F10) Utilities and diagnostic features HP Support Software including device drivers HP Client Manager Software (available for download from http://www.hp.com/go/EasyDeploy) System Software Manager (available for download from http://www.hp.com/go/ssm) Power Management Setup with energy saver features (not supported for Linux) Security Management tools...

  • Page 32: Ordering Backup Software

    Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately. NOTE Before calling HP to order the software, be sure to have the serial number of the workstation available.

  • Page 33: System Management

    Chapter 3 System Management This section describes the various tools and utilities that allow for the system management of the workstation. “Computer Setup (F10)” section on page 34 “Desktop Management” section on page 42...

  • Page 34: Computer Setup (F10)

    Computer Setup (F10) The Computer Setup (F10) utilities enable you to: Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware. Determine if all of the devices installed on the workstation are recognized by the system and functioning properly.

  • Page 35: Bios Rom

    Enable or disable removable media boot ability. Enable or disable removable media write ability (when supported by hardware). Solve system configuration errors detected, but not automatically fixed, during the POST. Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations.
  • Page 36 To apply and save changes, select File>Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit. To reset to factory settings, select Set Defaults and Exit. This option restores the original factory system defaults.

  • Page 37: Computer Setup Menu

    Computer Setup Menu NOTE The following content is subject to change with new firmware releases, so your menu may be different than shown below. Table 3-1 Computer Setup Menu Descriptions Heading Option Description File System Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM family and Information version, installed memory size, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.
  • Page 38 Table 3-1 Computer Setup Menu Descriptions Heading Option Description Storage Device Lists all installed non-SCSI storage devices. Configuration SCSI storage drives will not be listed in Computer Setup (F10). When a device is selected, detailed information and options are displayed. The following options might be presented: Hard Disk Identifies the hard disk drives on the system.
  • Page 39 Table 3-1 Computer Setup Menu Descriptions Heading Option Description Boot Order Allows you to configure the boot, diskette drive, and hard drive orders by physically reordering the menu entries. Each device on the list can be individually excluded from or included for consideration as a bootable operating system source.
  • Page 40 Table 3-1 Computer Setup Menu Descriptions Heading Option Description Advanced** Boot Allows you to set: POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). POST messages (enable/disable). Safe POST (enable/disable). Enabling this features allows a watchdog timer to operate during Option ROM execution.
  • Page 41 Table 3-1 Computer Setup Menu Descriptions Heading Option Description Onboard Enables you to set resources for or disable onboard system devices (serial ports, parallel ports, Devices diskette controllers, and so on). Device Options Allows you to set the Printer Mode to EPP+ECP, Output-Only or Bi-directional. NOTE These settings are included for backward compatibility.

  • Page 42: Desktop Management

    Desktop Management HP Client Management Solutions (available for download from http://www.hp.com/go/EasyDeploy) provides standards-based solutions for managing and controlling workstations in a networked environment. This section summarizes the capabilities and features of the key components of desktop management: Initial Configuration and Deployment Remote System Installation Software Updating and Management ROM Flash...

  • Page 43: Software Updating And Management

    To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.

  • Page 44: Rom Flash

    Remote troubleshooting Remote problem resolution Client disaster recovery Software and Operations Management Ongoing desktop management HP system SW deployment Application self-healing For more information and details on how to download a fully-functional 30-day evaluation version of the Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy. For more information, visit http://www.hp.com/go/EasyDisplay.
  • Page 45 Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/support/ files. CAUTION For maximum ROM protection, be sure to establish a setup password. The setup password prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously.

  • Page 46: Replicating The Setup

    Turn on the workstation. If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and restart the workstation. If a setup password has been established, the Caps Lock light will turn on and you will be prompted to enter the password.
  • Page 47 COPYING TO A SINGLE WORKSTATION CAUTION A setup configuration is model-specific. File system corruption may result if source and target workstations are not the same model. For example, do not copy the setup configuration from a dc7100 Ultra-Slim Desktop to a dx6100 Slim Tower. Select a setup configuration to copy.
  • Page 48 NOTE A bootable diskette is required for this procedure. If Windows XP is not available to use to create a bootable diskette, use the method for copying to a single workstation instead (see “Copying to A Single Workstation” section on page 47).

  • Page 49: Asset Tracking And Security

    CAUTION Do not use the power button to turn off the workstation unless the system is not responding; turning off the power without operating system interaction could cause damage to or loss of data on the hard drive. World Wide Web Site HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP workstations.
  • Page 50 NOTE ProtectTools, the Hood Sensor (Smart Cover Sensor), and the Hood Lock (Smart Cover Lock) are available as options on select systems. Use the following utilities to manage security settings on the HP workstation: Locally, using the Computer Setup Utilities. Remotely, using HP Client Manager Software or System Software Manager.

  • Page 51: Password Security

    Table 3-3 Security Features Overview (Continued) Feature Purpose How It Is Established Universal Chassis Clamp Lock The version without a cable discourages Install a chassis clamp lock. (Optional) access panel removal and prevents theft of IO devices. The version with a cable additionally prevents entire system theft and allows multiple systems to be secured with a single cable.
  • Page 52 ESTABLISHING A POWER-ON PASSWORD USING WORKSTATION SETUP Establishing a power-on password through Computer Setup prevents access to the workstation when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
  • Page 53 NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it. When the key icon appears on the monitor, enter the setup password, then press Enter.

  • Page 54: Deleting A Power-On Or Setup Password

    Deleting a Power-On or Setup Password To delete a power-on or setup password: Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer. To delete the Power-On password, go to Step 3. To delete the Setup Password, as soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup.
  • Page 55 Table 3-4 National Keyboard Delimiter Characters Arabic Greek Russian *For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia CLEARING PASSWORDS If you forget your password, you cannot access the workstation. See Appendix H, “Additional Password Security and Resetting CMOS” for instructions on clearing passwords. DriveLock DriveLock prevents unauthorized access to the data on MultiBay hard drives.
  • Page 56 locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions and support. For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice.
  • Page 57 Master Boot Record Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security detects and reports unintentional or malicious changes to the MBR, such as those caused by some workstation viruses or by the incorrect use of certain disk utilities. It also allows you to recover the “last known good”...
  • Page 58 Save the MBR of the current bootable disk Disable the MBR Security feature You must know the setup password, if one exists. In the unlikely event that the previously saved MBR has been corrupted, the following message is displayed: 1998 - Master Boot Record has been lost. Press any key to enter Setup to configure MBR Security.

  • Page 59: Fault Notification And Recovery

    Hood Sensor (Smart Cover Sensor) This sensor is set in the Computer Setup utility. You can set this to notify a user if the access panel has been removed. Access Panel Key Lock This lock prevents removal of the access panel and all internal components. The key is shipped on the rear of the workstation.
  • Page 60 Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation. When combined with HP Client Manager Software, this features notifies the network administrator when the normal range is exceeded. The thermal sensor monitors the processor temperature and if the temperature gets too hot, the processor clock automatically begins to throttle.

  • Page 61: Removal And Replacement Procedures

    Chapter 4 Removal and Replacement Procedures This chapter describes removal and replacement procedures of most internal components. “Service Considerations” on page 62 “Pre-Disassembly Procedures” on page 66 “System Board Components” on page 67 “Removal and Replacement of Components” on page 68...

  • Page 62: Service Considerations

    Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation.
  • Page 63 Table 4-1 Static Electricity NOTE 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

  • Page 64: Tools And Software Requirements

    Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. Turn off power and input signals before inserting and removing connectors or test equipment. Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

  • Page 65: Special Handling Of Components

    Special Handling of Components The following components require special handling when servicing the workstation. Cables and Connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector or pull strap whenever possible.

  • Page 66: Pre-Disassembly Procedures

    Pre-Disassembly Procedures Perform the following steps before servicing the workstation: Remove/disengage any security devices that prohibit opening the workstation. Close any open software applications. Remove any diskette or compact disc from the workstation. Exit the operating system. Turn off the workstation and any peripheral devices that are connected to it. Remove/disengage any security devices that prohibit opening the workstation.

  • Page 67: System Board Components

    System Board Components The following image shows the system board connectors and sockets on the HP Workstation xw8200. 24 23 22 21 27 26 Table 4-3 System Board Components Memory module pairs Clear CMOS button Front IEEE 1394 Rear chassis fan Main power Secondary IDE* Trusted platform...

  • Page 68: Removal And Replacement Of Components

    System Board Architecture The following image shows the HP Workstation xw8200 block diagram. Removal and Replacement of Components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and the “Service Considerations”...

  • Page 69: Disassembly Order

    Disassembly Order Use the following table to determine the sequence in which to remove the major components. Pre-Disassembly (page Locks (page Access Panel (page Hood Sensor (page Front Bezel (page Front Panel I/O Device Assembly (page Power Button and Front Speaker (page Optical Drive...

  • Page 70: Cable Lock (Optional)

    Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Universal Chassis Clamp Lock (Optional) If a universal chassis clamp lock is installed, remove it before servicing the unit.

  • Page 71: Access Panel

    Access Panel Before accessing the internal components of the workstation, the access panel must be removed. To remove the access panel: WARNING! Before removing the workstation access panel, be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. Disconnect power from the system (page 66).

  • Page 72: Bezel Blanks

    Rotate the front bezel away from the chassis and remove the bezel. Bezel Blanks To remove the bezel blanks: Disconnect power from the system (page 66) and remove the front bezel (page 71). Remove the bezel blanks by squeezing in on the tabs and pushing the bezel blanks out. Hood Sensor (Smart Cover Sensor) To remove the hood sensor: Disconnect power from the system...

  • Page 73: Front Panel I/O Device Assembly

    CAUTION Be careful when sliding the hood sensor forward. The hood sensor bracket and the chassis contain sharp edges that present a safety hazard. Push the hood sensor down and remove it from the chassis. To replace the hood sensor, reverse the previous steps. Front Panel I/O Device Assembly Disconnect power from the system (page...

  • Page 74: Power Button Assembly And System Speaker

    WARNING! The next step requires the removal of cables through the chassis. Some edges on the chassis might be sharp. Be careful when removing these cables. Slide the front panel cables through the chassis and out the front of the unit. To replace the front panel I/O device assembly, reverse the previous steps.

  • Page 75: System Fan

    Disconnect the optical drives, diskette drive, hard drives, and graphics card (select models only) from the power supply. CAUTION Be sure you can differentiate which power cable was disconnected from the PCI Express x16 graphics card and which power cable was disconnected from the system board. These two cables look very similar.

  • Page 76: Memory

    Press in on the ribbed portion of the fan housing 2, rotate the fan housing down, and lift it out of the chassis. To replace a system fan, reverse the previous steps. CAUTION When installing the system fan, be sure that the fan is situated so that the airflow direction is going out of the chassis.
  • Page 77 Removing Memory Module Disconnect power from the system (page 66), remove the access panel (page 71), and lay the workstation on its side with the system board facing up. CAUTION To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet.

  • Page 78: Peripheral Component Interconnect (Pci) Slots

    Install the first matched DIMM pair in socket set A. Install subsequent matched DIMM pairs in sets B, then C, and lastly D (farthest from power supply). SIDE CLOSEST TO PCI SLOTS The BIOS generates warnings/errors on invalid memory configurations. In DDR2 mode, dual-rank DIMMs are placed farther from the Memory Controller Hub (MCH) than single-rank DIMMs.
  • Page 79 Table 4-4 PCI Slot Types Slot Type PCI-X 100 PCI Bus Layout Table 4-5 PCI Device List Device Bus# Dev# MCH Errors MCH EXP A (Slot 1) MCH EXP A1 (PXH) MCH EXP B (Slot 2) REMOVAL AND REPLACEMENT OF COMPONENTS 79...
  • Page 80 Table 4-5 PCI Device List Device Bus# Dev# MCH Test Overflow ICH5 USB #1 ICH5 USB #2 ICH5 USB #3 ICH5 USB #4 ICH5 USB 2.0 ICH5 PPB (PCI slots) ICH5 LPC ICH5 IDE ICH5 SATA ICH5 SMBus (1) ICH5 Audio ICH5 Modem (2) PXH Bridge A PXH IOAPIC A...
  • Page 81 PCI Card Support For added protection, some cards have PCI holders installed to prevent movement during shipping. To remove the card support: Disconnect power from the system (page 66), remove the access panel (page 71), and lay the workstation on its side with the system board facing up. For short or tall PCI cards, lift up on the holder arm with one hand and press in on the sides of the...
  • Page 82 To install the card support: Disconnect power from the system (page 66), remove the access panel (page 71), and lay the workstation on its side with the system board facing up. For short or tall PCI cards, attach the lips of the support arm under the slots on the rear of the chassis, then rotate the card support down until the black part of the arm supports the card.
  • Page 83 PCI Retainer Disconnect power from the system (page 66), remove the access panel (page 71), and lay the workstation on its side with the system board facing up. Open the PCI retainer by pressing down on the two green clips at the ends of the retainer and rotating the retainer towards the back of the system.

  • Page 84: Pci Or Pci Express Installation

    Table 4-6 PCI Express Compatibility Matrix for xw8200 PCI Express x1 Slot PCI Express x4 Slot PCI Express x8 Slot PCI Express x16 Slot (not available) (not available) PCI Express x1 Card PCI Express x4 Card PCI Express x8 Card PCI Express x16 Card PCI or PCI Express Removal...

  • Page 85: Front Fan Removal (Optional)

    Lower the PCI or PCI Express card into the chassis. Verify that the keyed components of the card align with the socket. If installing a PCI Express card, plug in the power supply cable, required. Close the PCI levers. If the PCI levers do not close, be sure all cards are properly seated and then try again.

  • Page 86: Battery

    Remove the fan from the fan housing by applying outward pressure on the fan housing while lifting the fan away. To install the front fan, reverse the previous steps. When installing the fan, it must blow toward the rear of the chassis, so be sure that the airflow direction arrow on the side of the fan housing faces the rear of the chassis.

  • Page 87: Power Connections To Drives

    Power Connections to Drives For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fans. CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board.
  • Page 88 NOTE The audio cable is only required for Linux-based systems. Lift the green drivelock release lever and gently slide the drive out of the chassis. To replace an optical drive: Lift the green drivelock release lever while sliding the optical drive into the bay. When the optical drive is partially inserted, release the drivelock release lever and slide the drive completely into the bay until the drive is secured.

  • Page 89: Diskette Drive (Optional)

    If you are installing more than one optical drive, route the cable as in the following image. NOTE The optical drive cable is routed under the system board. Replacing Optical Drive Cable The optical IDE cable is routed behind the system board. Disconnect power from the system (page 66), remove the access panel...
  • Page 90 Disconnect the cables from the back of the diskette drive. While lifting the green drivelock release tab, slide the drive forward out of the chassis. Remove the diskette drive by removing the two M3 screws in the rearmost holes and sliding the diskette drive from the bracket.

  • Page 91: Hard Drive

    While lifting the green drivelock release tab, slide the drive forward into the chassis. Route the diskette drive data cable between the system board and the hard drive cage. Your cable might look different than the one shown. CAUTION The cable must stay between the system board and the hard drive cage. It might be necessary to push the cable down so that it catches on the system board.
  • Page 92 Push in on the green drivelock release tabs and slide the hard drive out of the chassis. Installing Hard Drive This section describes how to install SCSI and SATA hard drives. “SCSI” section on page 92 “SATA” section on page 95 SCSI For more information on SCSI hard drives, see Appendix B, “SCSI Devices,”...
  • Page 93 Select a drive bay in which to install the drive. If installing more than one hard drive, use the hard drive order in the following image. Simultaneously disengage the green tabs of the rail assembly and slide the rails out of the empty bay. Attach the rails to the hard drive by first inserting the hard drive rail assembly pins into one side of the hard drive screw holes.
  • Page 94 Push the drive into the selected bay until it snaps into place. Then attach the power and SCSI cable to the drive. NOTE If installing a hard drive into bay 5, lay the workstation on its side and remove the three drive screws that are located near bay 5.
  • Page 95 SATA For more information on SATA hard drives and the SATA RAID configuration, see Appendix B, “SATA Devices,” on page 145. To install one or two SATA drives: Select a drive bay in which to install the drive. Squeeze the green tabs and slide the rails out of the empty bay.

  • Page 96: Processor Heatsink

    Connect one end of the hard drive LED cable to the SATA card and the other end to the system board (see correct location on page 67). Processor Heatsink Removing the CPU Heatsink NOTE The following illustrated CPU heatsink is typical of what you might have in your workstation. Be aware that different variations of the CPU heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the CPU heatsink.
  • Page 97 loosen the remaining pair 2. Do not fully loosen one screw, then move on to the next. Loosen all of the screws a little at a time, making sure the processor remains level. Disconnect the CPU heatsink fan connector from the system board. Before lifting the heatsink, carefully break the adhesive compound between the CPU heatsink and processor by rotating the heatsink back and forth.
  • Page 98 Replacing the CPU Heatsink Disconnect power from the system (page 66), remove the access panel (page 71), and remove the CPU heatsink (page 96). Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor.

  • Page 99: Processor

    Screw in the four CPU heatsink screws. First, tighten all of the screws partially so that the CPU heatsink remains level. Next, fully tighten one pair of diagonally opposite screws then fully tighten the remaining pair 2. Tighten firmly to a torque setting of 6 in-lbs. Connect the CPU heatsink fan connector to the system board.
  • Page 100 Pull the processor straight out of the socket. CAUTION Handle the processor carefully. To avoid bending the processor pins, keep the processor perfectly flat when removing and storing it. NOTE Store the processor in a safe place where it will not be damaged.If you are permanently removing a second processor, check your OS documentation to determine if you should change any OS settings to disable multiprocessor support or enable Hyper-Threading support.

  • Page 101: System Board

    top of the processor socket. Lightly press down on the top of the processor while closing the socket lever. Check for proper processor seating in the socket by carefully trying to lift the processor out of the socket with your fingers. A properly seated processor does not lift out of the socket. System Board To remove the system board: Disconnect power from the system...
  • Page 102 Lift the system board out of the chassis, being careful not to damage the cables and rear panel connectors. To replace the system board: Insert straight down and make sure all system board standoffs engage with the keyholes in the chassis.
  • Page 103 Chapter 5 System Diagnostics and Troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. “E-Support” on page 104 “Troubleshooting Checklist” on page 104 “LED Color Definitions” on page 105 “HP Insight Diagnostics Offline Edition” on page 105 “Diagnostic Error Codes”...

  • Page 104: System Diagnostics And Troubleshooting

    E-Support Help & Support Center (HSC) and E-Support HSC provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: HP Product Information (requires Internet access)—Links to the HP Technical Support Website for your product.

  • Page 105: Led Color Definitions

    LED Color Definitions An LED light exists on the front panel of your workstation. The following table describes what each color signifies. Table 5-1 LED color definitions LED State LED Color System Status Solid Green System is on. Blinking Green System is in Standby.

  • Page 106: Diagnostic Utility On Cd

    A Quick Test provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention. A Complete Test provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests available in the interactive mode, but these require user intervention.

  • Page 107: User Interface

    User Interface NAVIGATION The Insight Diagnostics home page contains the following tabs: Survey, Test, Status, Log, and Help. These tabs separate the major functions of Insight Diagnostics. SURVEY TAB When the Survey tab is selected, the Survey menu displays and enables you to view important system configuration information.
  • Page 108 Complete Test—Provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests available in the interactive mode, but these require user intervention. Custom Test—Provides the most flexibility in controlling the testing of a system.
  • Page 109 LOG TAB The Log tab consists of three views. Test Log—Displays all tests that have been executed, number of times of execution, number of times the test failed, and the time it took to complete the test. The Clear Test Log button will clear the contents of the Test Log.
  • Page 110 SCSI disk drives SCSI tape drives SCSI controllers RAID controllers Controllers can be connected to the host through PCI, I2C, or serial port. The component also captures any associated configuration information, and provides the ability to verify proper operation of these devices. Stress—Provides a solution for stress testing hardware in a system.

  • Page 111: Diagnostic Error Codes

    Diagnostic Error Codes This sections provides an overview of the diagnostic lights and error codes that are related to your workstation. Diagnostic Light Codes NOTE The beeps are heard through the on-board piezo speaker and not the chassis speaker. The blinking lights and beeps repeat for five cycles.
  • Page 112 Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued) Power LED and Sound Diagnosis and Service Action Activity Blinks RED 3 times, once per CPU not installed: second, then 2-second pause, Install CPU. 3 beeps Reseat CPU. Blinks RED 4 times, once per Power supply failure: second, then 2 second pause, Open the access panel and be sure the four-wire power supply cable is properly...

  • Page 113: Troubleshooting Scenarios And Solutions

    Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving Minor Problems Table 5-3 Minor Problems Problem Cause Possible Solution Workstation appears locked up Software control of the power Press and hold the power button for at least four and will not turn off when the switch is not functional.
  • Page 114 Table 5-3 Minor Problems (Continued) Problem Cause Possible Solution System does not power on and System unable to power on. Press and hold the power button for less than four seconds. the LEDs on the front of the If the hard drive LED turns green, then: workstation are not flashing.

  • Page 115: Solving Power Supply Problems

    Solving Power Supply Problems Testing Power Supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Disconnect all internal power supply cables. Plug in AC power. If the green BIST LED on the rear of the workstation is lit AND the fan is spinning, the power supply is functional.
  • Page 116 Table 5-4 Power Supply Problems (Continued) Problem Cause Solution Power LED flashes Red, once Power failure (power supply is Check if a device is causing the problem by removing every two seconds. overloaded). ALL attached devices). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs.

  • Page 117: Solving Diskette Problems

    Solving Diskette Problems Table 5-5 Diskette Problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. In Microsoft Windows 2000 and Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now. Diskette is incorrectly inserted.

  • Page 118: Solving Hard Drive Problems

    Table 5-5 Diskette Problems (Continued) Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44- MB diskette, enter the following command at the MS- DOS prompt: FORMAT A: /F:1440 A problem has occurred with a disk...
  • Page 119 Table 5-6 Hard Drive Problems (Continued) Problem Cause Solution The system might not have Run Computer Setup. automatically recognized a If the system still does not recognize the new device, newly installed device. check to see if the device is listed within Computer Setup.

  • Page 120: Solving Display Problems

    Solving Display Problems Table 5-7 Display Problems Problem Cause Solution Blank screen (no video). The cable connections are not Check the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is turned off. Switch the monitor to on (LED is on).

  • Page 121: Solving Audio Problems

    Table 5-7 Display Problems (Continued) Problem Cause Solution Blurry video or requested If the graphics controller was Install the video drivers included in the upgrade kit. resolution cannot be set. upgraded, the correct video drivers might not be loaded. Monitor is not capable of Change requested resolution.
  • Page 122 Table 5-8 Audio Problems (Continued) Problem Cause Solution External speakers plugged into See the sound card documentation for proper speaker the wrong audio jack. connection. Audio cable not connected. Connect audio cable between CD or DVD-ROM drive and the system board. Digital CD audio is Enable digital CD audio: not enabled.

  • Page 123: Solving Printer Problems

    Solving Printer Problems Table 5-9 Printer Problems Problem Cause Solution Printer does not print. Printer is not turned on and Turn the printer on and be sure it is online. online. The correct printer driver for Install the correct printer driver for the application. the application are not Try printing using the MS-DOS command: installed.

  • Page 124: Solving Front Panel Component Problems

    Table 5-10 Keyboard and Mouse Problems Problem Cause Solution Cursor will not move using the The Num Lock key might be Press the Num Lock key. The Num Lock light should not arrow keys on the keypad. be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.
  • Page 125 Table 5-11 Front Panel Component Problems (Continued) Problem Cause Solution A device in the IEEE-1394 port is Cables of new external device Be sure that all cables are properly and securely not responsive. are loose or power cables are connected. unplugged.

  • Page 126: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP device, Windows 2000 and Windows XP automatically recognize the device and configure the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware.

  • Page 127: Solving Network Problems

    Table 5-12 Hardware Installation Problems (Continued) Problem Cause Solution Power LED flashes Red six times, Video card is not seated For systems with a graphics card: once every second, followed by a properly or is bad, or system Reseat the graphics card. Power on the system. two second pause, and the board is bad.
  • Page 128 Table 5-13 Network Problems (Continued) Problem Cause Solution Diagnostics passes, but the Network drivers are not loaded, or Be sure the network drivers are loaded and that the workstation does not driver parameters do not match driver parameters match the configuration of the communicate with the network.

  • Page 129: Solving Memory Problems

    Solving Memory Problems CAUTION For those systems that support ECC memory, HP does not support mixing ECC and non- ECC memory. Otherwise, the system will not boot the operating system. Table 5-14 Memory Problems Problem Cause Solution System will not boot or does not Memory module is not the Replace module with the correct industry-standard device function properly after installing...

  • Page 130: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD Problems Table 5-16 CD-ROM and DVD Problems Problem Cause Solution System will not boot from CD-ROM The CD-ROM or DVD boot is Run the Computer Setup utility and enable booting to or DVD drive. not enabled through the removable media and verify boot order settings.

  • Page 131: Solving Internet Access Problems

    Solving Internet Access Problems Table 5-17 Internet Access Problems Problem Cause Solution Unable to connect to the Internet. Internet Service Provider (ISP) Verify Internet settings or contact the ISP for assistance. account is not set up properly. Modem is not set up properly. Reconnect the modem.
  • Page 132 Table 5-17 Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Modem is not set up properly. Verify that the correct modem speed and COM port are websites. selected. For Windows 2000 Select Start>Settings>Control Panel. Continue with step #2. For Windows XP Select Start>Control Panel.

  • Page 133: Power On Self Test (Post) And Error Messages

    Power On Self Test (POST) and Error Messages POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: Keyboard Memory modules...
  • Page 134 Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 162—System Options Not Set Configuration incorrect. RTC battery Run Computer Setup (F10 Setup). might need to be replaced. Set the date and time under Control Panel or in F10 Setup depending on the operating system.
  • Page 135 Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 214—DIMM Configuration DIMMs not installed correctly (not Refer to “Memory” on page 76 for the correct memory Warning paired correctly). configurations and reseat the DIMMs accordingly. 215—Memory Mismatch There are one or more mismatched Refer to “Memory”...
  • Page 136 Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 501—Display Adapter Failure Graphics display controller. Reseat the graphics card (if applicable). Clear CMOS. Verify that the monitor is attached and turned on. Replace the graphics controller. 510—Splash Screen image Splash Screen image has errors.
  • Page 137 Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 917—Front Audio Not The front audio cable is not connected. Connect front audio cable. Connected 918—Front USB Not Front USB is not connected. Connect front USB cable. Connected 919—Multi-Bay Riser Not Multi-Bay riser is not connected.
  • Page 138 Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 1203—Game Port Address Device IRQ address conflicts with Reset the IRQ Conflict Detected another device. 1720 SMART Hard Drive Hard drive is about to fail. (Some hard Determine if hard drive is giving correct error Detect Imminent Failure drives have a firmware patch that will message.
  • Page 139 Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 1790—Disk 0 Error The drive is not installed correctly or Make sure that any jumpers are set correctly, and has failed. that power and drive cables are connected, both to the drive and the system board.
  • Page 140 Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 1802—Processor Not The system board does not support Replace the processor with a compatible one. Supported the processor. 1803-BIOS Update Needed for This BIOS revision does not support Install the latest BIOS located at www.hp.com.

  • Page 141: Scsi Guidelines

    Appendix A SCSI Devices SCSI Guidelines NOTE These systems support a mixed configuration of UATA/IDE and SCSI hard drives. In a mixed configuration the UATA/IDE drive must be specified as the boot drive. When installing and operating SCSI devices, you must follow these guidelines: A narrow (50-pin) SCSI controller enables you to daisy-chain up to seven additional SCSI devices.

  • Page 142: Using Scsiselect With Scsi Devices

    Use a cable with a terminating resistor plug in the last connector. Connect a SCSI device with its termination enabled into the last connector. Connect an external SCSI device with its termination enabled to the external SCSI connector on the rear panel of the workstation.

  • Page 143: Jumpers

    and failure indication parameters, such as re-allocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert. Jumpers All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed. The controller identifies a SCSI device by its SCSI ID number rather than its location.
  • Page 144 144 SCSI DEVICES...

  • Page 145: Sata Guidelines

    Appendix B SATA Devices SATA Guidelines NOTE These systems support a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP supports the presence of IDE drives, it does not ship any configurations using those drives. NOTE The HP Workstation xw8200 has two SATA ports on the system board, but five internal hard drive mounting points.

  • Page 146: Boot Order

    Boot Order The following flow diagram shows the boot order of hard drives (C:) connected to the different controllers in the workstation system. You can modify the boot order in the Computer Setup Utility by arranging the Controller Order on the Storage tab. For more information on accessing Computer Setup Utility, refer to the Computer Setup section in Chapter 3 on page The diagram does not show other bootable device options such as a diskette, CD-ROM, USB, network, and so on.

  • Page 147: Sata Raid Configurations

    SATA Raid Configurations This workstation supports an embedded SATA RAID. RAID (Redundant Array of Inexpensive Disks) combines multiple physical drives together to provide either increased performance or increased redundancy. For an embedded SATA RAID, there are two primary configurations. RAID 0 is a striping configuration. For example, this combines two 80 GB drives into one 160 GB drive. Both physical drives can be accessed simultaneously for better performance.
  • Page 148 148 SATA DEVICES...

  • Page 149: C Ultra Ata Devices

    Appendix C Ultra ATA Devices NOTE This system supports a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP supports the presence of IDE drives, it does not ship any configurations using those drives. Ultra ATA Jumpers Ultra ATA drives are configured with jumper settings. Factory-installed drives ship with the jumpers preset to the cable-select mode;...

  • Page 150: Device Classes

    NOTE The industry standard, 1.44-MB diskette drive has its own separate channel and is not included as a part of the maximum four drives. Any drive attached to a controller must have a drive designation. If only a single drive is connected to a controller and its jumper is in the cable-select position, it is designated as the Master Drive (Drive/Device 0) by its attachment to the Drive/Device 0 cable position.

  • Page 151: Attach Sequence Worksheet

    *If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule. The attach sequence rule can also be stated in table format: Table C-2 General Attach Sequence Rule* Sequence...
  • Page 152 A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table, the devices can be identified as: Ultra ATA-100 hard drive = Class 1 DVD drive = Class 2 CD-ROM drive = Class 3 Table C-4 Attach Sequence Worksheet—Three Device Installation (Sample) Device Name...

  • Page 153: Additional Drive Application Notes

    Table C-5 Attach Sequence Worksheet—Four Device Installation (Sample) Device Name Device Position Controller Name Device Class Number Number DVD-CDR/W drive Secondary ZIP-250 drive Secondary Ultra ATA-100 hard drive* Primary *If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

  • Page 154: Jumpers

    Jumpers The following specification is are the standard drive configurations. CD-ROM or DVD-ROM Drive C S M C S M C S M S L A S L A S L A Use CSEL Slave Master Figure C–4 CD-ROM or DVD-ROM drive jumpers 154 ULTRA ATA DEVICES...

  • Page 155: Enhanced Keyboard

    Appendix D Connector Pins Enhanced Keyboard Keyboard Connector Signal Data Unused Ground +5 VDC Clock Unused Mouse Mouse Connector Signal Data Unused Ground +5 VDC Clock Unused Ethernet RJ-45 Ethernet Connector Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data...

  • Page 156: Parallel Interface

    Parallel Interface Parallel Connector Signal Signal Signal Strobe Data Bit 5 Select Data Bit 0 Data Bit 6 Auto Linefeed Data Bit 1 Data Bit 7 Error Data Bit 2 Acknowledge Initialize Printer Data Bit 3 Busy Select IN Data Bit 4 Paper End 18-25 Signal Ground...

  • Page 157: Ieee 1394

    IEEE 1394 IEEE 1394 Connector Signal power tpb- tpb+ tpa- tpa+ Microphone Microphone Connector (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone Headphone Connector (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Line-in Audio Line-in Audio Connector (1/8 inch)

  • Page 158: Line-Out Audio

    Line-out Audio Line-out Audio Connector (1/8 inch) Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Ultra SCSI Ultra SCSI connector Signal Signal +DB12 -DB12 +DB13 -DB13 +DB14 -DB14 +DB15 -DB15 +DPB1 -DPB1 +DB0 -DB0 +DB1 -DB1 +DB2 -DB2 +DB3 -DB3 +DB4...

  • Page 159: Sata

    +ATN -ATN +BSY -BSY +ACK -ACK +RST -RST +MSG -MSG +SEL -SEL +C/D -C/D +REQ -REQ +I/O -I/O +DB8 -DB8 +DB9 -DB9 +DB10 -DB10 +DB11 -DB11 SATA SATA Connector Signal Signal Signal Data Cable Power Cable Power Cable Ground 3.3-V power 5-V power S-2* 3.3-V power...

  • Page 160: Monitor (Vga)

    SATA Connector Signal Signal Signal Data Cable Power Cable Power Cable Ground 5-V power P-14 12-V power * S2 and S3 differential signal pair P-15 12-V power **S5 and S6 differential signal pair Monitor (VGA) VGA Connector Signal Signal Signal Red Analog Ground Monitor ID...

  • Page 161: Ata/Atapi (Ide) Standard Drive Cable

    T.M.D.S DATA 2/4 SHIELD T.M.D.S DATA 0+ T.M.D.S DATA 4- T.M.D.S DATA 0/5 SHIELD T.M.D.S DATA 4+ 2 T.M.D.S DATA 5- DDC CLOCK T.M.D.S DATA 5+ DDC DATA T.M.D.S CLOCK SHIELD ANALOG VERT. SYNC T.M.D.S CLOCK+ T.M.D.S DATA 1- T.M.D.S CLOCK- T.M.D.S DATA 1+ T.M.D.S DATA 1/3 SHIELD ANALOG RED...

  • Page 162: 24-Pin Power (Main)

    24-Pin Power (Main) 24-Pin Main Power Connector +3.3 V -12 V +5 V +3.3 V +5 Vaux +5 V and +12 V-A PS_ON_L +5 V-Rsense +5 V +12 V-A +5 V +3.3 V +5 V +3.3 V and +3.3V-Rsense 6-Pin Power (Auxiliary System Board) CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board.

  • Page 163: 8-Pin Power (For Processors)

    8-Pin Power (for Processors) 8-Pin Power (for CPUs) Color Signal +12VCPU0 +12VCPU0 RSENSE +12VCPU0 +12VCPU1 with stripe +12VCPU1 with stripe 6-Pin Power (Auxiliary PCI Express) CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board.
  • Page 164 6-Pin Power (Auxiliary PCI Express) Color Signal 164 CONNECTOR PINS...

  • Page 165: E System Board Designators

    Appendix E System Board Designators This appendix lists the system board designators for this system. Table E-1 System Board Designators Designator Silkscreen Component MH01, MH04-MH09 Mounting holes LED: 5V_AUX power indicator Power LED J104 Boot block header/jumper PSWD Clear password header/jumper SLOT3 PCI PCI slot SLOT1 PCI...
  • Page 166 Table E-1 System Board Designators Designator Silkscreen Component PWR2 Second power supply connector PWRCPU Processor 12V header Diskette drive connector J101 SECURITY Security board connector CD analog audio connector Auxiliary audio connector PRIMARY IDE Primary IDE connector SECONDARY IDE Secondary IDE connector/Multi-Bay connector FRNT AUD Front panel audio header...
  • Page 167 Table E-1 System Board Designators Designator Silkscreen Component CPU1 Primary processor socket CPU2 Secondary processor socket U107 ROM socket...
  • Page 168 168 SYSTEM BOARD DESIGNATORS...

  • Page 169: F Power Cord Set Requirements

    Appendix F Power Cord Set Requirements The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in the country where you purchased the equipment. If you must obtain a power cord for a different country, you should purchase a power cord that is approved for use in that country.
  • Page 170 170 POWER CORD SET REQUIREMENTS...

  • Page 171: General Cleaning Safety Precautions

    Appendix G Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the workstation. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the workstation when cleaning with liquids or damp cloths.

  • Page 172: Cleaning The Keyboard

    Cleaning the Keyboard Follow all safety precautions stated earlier before cleaning the keyboard. CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys can be removed by vacuuming or shaking. Canned, pressurized air can be used to clean debris from under the keys.

  • Page 173: H Additional Password Security And Resetting Cmos

    Appendix H Additional Password Security and Resetting CMOS This workstation supports security password features, which can be established through the Computer Setup Utilities menu. These features are: setup password power-on password When you establish only a setup password, the power-on password is required to access Computer Setup and any other information on the workstation.

  • Page 174: Clearing And Resetting The Cmos

    CAUTION When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. CAUTION Static electricity can damage the electronic components of the workstation or optional equipment.

  • Page 175: Using Computer Setup To Reset Cmos

    CAUTION Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object. Remove the access panel. CAUTION Pushing the CMOS button resets CMOS values to factory defaults and erases any customized information including passwords, asset numbers, and special settings.
  • Page 176 176 ADDITIONAL PASSWORD SECURITY AND RESETTING CMOS...

  • Page 177: I Quick Troubleshooting Flows

    Appendix I Quick Troubleshooting Flows This appendix presents some quick troubleshooting flowcharts for some common issues. NOTE The flowcharts presented here are for general troubleshooting purposes only and they might not apply to your specific workstation. “Initial Troubleshooting” “No Power” “No Video”...

  • Page 178: Initial Troubleshooting

    Initial Troubleshooting 178 QUICK TROUBLESHOOTING FLOWS...

  • Page 179: No Power

    No Power No Power, Part 1 NO POWER 179...

  • Page 180: No Power, Part 2

    No Power, Part 2 180 QUICK TROUBLESHOOTING FLOWS...

  • Page 181: No Power, Part 3

    No Power, Part 3 NO POWER 181...

  • Page 182: No Video

    No Video No Video, Part 1 182 QUICK TROUBLESHOOTING FLOWS...

  • Page 183: No Video, Part 2

    No Video, Part 2 NO VIDEO 183...

  • Page 184: No Video, Part 3

    No Video, Part 3 184 QUICK TROUBLESHOOTING FLOWS...

  • Page 185: Error Messages

    Error Messages Error Messages, Part 1 ERROR MESSAGES 185...

  • Page 186: Error Messages, Part 2

    Error Messages, Part 2 186 QUICK TROUBLESHOOTING FLOWS...

  • Page 187: Error Messages, Part 3

    Error Messages, Part 3 ERROR MESSAGES 187...

  • Page 188: No Os Loading

    No OS Loading 188 QUICK TROUBLESHOOTING FLOWS...

  • Page 189: No Os Loading From Hard Drive

    No OS Loading from Hard Drive No OS Loading from Hard Drive, Part 1 NO OS LOADING FROM HARD DRIVE 189...

  • Page 190: No Os Loading From Hard Drive, Part 2

    No OS Loading from Hard Drive, Part 2 190 QUICK TROUBLESHOOTING FLOWS...

  • Page 191: No Os Loading From Hard Drive, Part 3

    No OS Loading from Hard Drive, Part 3 NO OS LOADING FROM HARD DRIVE 191...

  • Page 192: No Os Loading From Diskette Drive

    No OS Loading from Diskette Drive 192 QUICK TROUBLESHOOTING FLOWS...

  • Page 193: No Os Loading From Cd-Rom Drive

    No OS Loading from CD-ROM Drive NO OS LOADING FROM CD-ROM DRIVE 193...

  • Page 194: No Os Loading From Network

    No OS Loading from Network 194 QUICK TROUBLESHOOTING FLOWS...

  • Page 195: Non-Functioning Device

    Non-functioning Device NON-FUNCTIONING DEVICE 195...
  • Page 196 196 QUICK TROUBLESHOOTING FLOWS...

  • Page 197: Index

    Index Numerics jumpers using CD-ROM drive drive 24-pin power connector pin assignments See optical drive cable select chain termination, SCSI device designation 6-pin PCI Express connector pin assignments changing password Drive Protection System (DPS) cleaning protecting 6-pin power for auxiliary system board keyboard replacement type connector pin assignments...
  • Page 198 installing and removing installation and removal padlock loop, purpose jumper settings overview parallel proper handling purpose connector location SCSI drives keyboard connector pin assignments troubleshooting cleaning partitioning disk, important information Ultra ATA connector pin assignments password hardware delimiter characters additional information removal and replacement delimiter characters, national changing...
  • Page 199 specifications power-on password protecting setup password Ultra ATA hard drive setup cables initial jumpers setup password SMART entering Ultra ATA Integrity Monitoring rear panel components establishing universal chassis clamp recovery, software purpose location remote setup setting Remote System Installation side access panel sensor connector pin assignments removable media boot overview...

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