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Canon Satera LBP-3920 User Manual

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User's Guide
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Summary of Contents for Canon Satera LBP-3920

  • Page 1 Laser Beam Printer User's Guide User's Guide...

  • Page 2: Table Of Contents

    Contents Turning the Printer ON/OFF ......... 2 Turning the Printer ON .

  • Page 3: Turning The Printer On/Off

    Turning the Printer ON/OFF The printer can be turned ON/OFF using the power switch on the right side of the printer body. Be sure to observe the following instructions in order to prevent unexpected problems. Turning the Printer ON In order to use this printer, you should press " " of the power switch to turn the printer ON.

  • Page 4: Turning The Printer Off

    If no abnormality is found during the self-diagnostic test, the indicator, indicator and Paper Source indicator for the currently selected paper source come on, < >, <00 LIPS>, or <00 ESC/P> appears in the display, and the printer is ready to print. Indicator Paper Source Indicators Indicator...
  • Page 5 Make sure that the indicator is off. Press " " of the power switch on the printer.

  • Page 6: Online And Offline

    Online and Offline When the printer can receive data from the computer and print the data, the printer is in the state of "Online", and when the printer is disconnected with the computer and cannot receive data, the printer is in the state of "Offline". To perform the settings for each menu using the control panel, switch the printer status as follows: O: The status that you can enter the menu...

  • Page 7: Placing The Printer Offline

    NOTE If the printer has entered the sleep mode 1 or sleep mode 2, the indicator is off even when the printer is online, and only the indicator and indicator are on. If the printer has entered the sleep mode 3, only the indicator is on.

  • Page 8: Paper Requirements

    Paper Requirements Usable Paper To ensure optimum performance, use only paper that falls within the specifications in the following lists. Using inappropriate paper may result in deterioration in print quality or paper jams. IMPORTANT Print speed may drop depending on the settings for the paper orientation, paper size, •...

  • Page 9: Paper Size/Type

    Paper Size/Type The following shows the paper sizes that can be used with this printer. The symbol " " indicates the paper that can be used for 1-sided printing and automatic 2-sided printing using the optional duplex unit, the symbol " " indicates the paper that can be used for only 1-sided printing, and the symbol "-"...
  • Page 10 Paper Source Multi- Paper Type Cassette Cassette 2 Cassette 3* Cassette 4* purpose (Optional) (Optional) (Optional) Tray Heavy paper (91 - 199 g/m A5 - Ledger (11 x 17) Custom paper size Postcard* 100.0 mm x 148.0 mm Reply postcard* 148.0 mm x 200.0 mm 4 on 1 postcard* 200.0 mm x 296.0 mm...

  • Page 11: Plain Paper

    This printer can print A4 size transparencies. Transparencies can be loaded in the multi-purpose tray. IMPORTANT Use "A4 size transparencies for LBP recommended by Canon". "A4 size transparencies • for LBP recommended by Canon" weighs 8.7 g per sheet. Thoroughly fan the transparencies before loading them as they may stick to each other.
  • Page 12 ■ Postcard/Reply postcard/4 on 1 postcard This printer can print postcards, reply postcards, 4 on 1 postcards, and 4 on 1 postcards recommended by Canon. Load postcards, reply postcards, and 4 on 1 postcards in the multi-purpose tray with the printing side facing up.
  • Page 13 YOUGATA No. 2 Envelope K-201G for 105 mm 235 mm 114 mm 162 mm Canon LBP/recommended * You cannot use envelopes at sizes of YOUGATA No. 4 and YOUGATA No. 2 that have a flap on the short edge. IMPORTANT Do not use the following types of envelopes.
  • Page 14 When loading envelopes at a size of YOUGATA No. 4 or YOUGATA No. 2, load them so • that the flap is toward the left of the printer when viewed from the front. : Feeding direction) When loading envelopes of the KAKUGATA No. 2 size, leave the flaps open and load •...

  • Page 15: Abbreviations Of Paper Sizes

    Abbreviations of Paper Sizes The following shows the abbreviations of paper sizes that are marked on the paper cassette: Paper Size Abbreviations on the Paper Cassette Ledger (11 x 17) 11 x 17 Legal Letter Executive EXEC Custom paper size Custom Printable Area The following shows the printable area of this printer: However, if you have selected...
  • Page 16 ■ Postcard/Reply Postcard/4 on 1 Postcard You cannot print on any area within 5 mm of the edges of a postcard. 100 mm 200 mm 5 mm 5 mm 148 mm 148 mm 5 mm 5 mm 5 mm 5 mm 5 mm 5 mm IMPORTANT...

  • Page 17: Unusable Paper

    Unusable Paper To avoid problems such as paper jams and other malfunctions, the following types of paper should never be used: IMPORTANT Paper that jams easily • - Paper that is too thick or too thin - Irregularly-shaped paper - Wet or moist paper - Torn or damaged paper - Rough, extremely smooth, or glossy paper - Paper with binding holes or perforations...

  • Page 18: Paper Capacity Of Paper Source

    Approx. 40 4 on 1 postcard sheets 4 on 1 postcard Approx. 40 recommended by sheets Canon Approx. 10 Envelope sheets * Cassette 3 and Cassette 4 can be installed only in LBP3970. Paper Capacity of the Output Trays Output Trays*...

  • Page 19: Paper Capacity Of The Output Trays

    4 on 1 postcard Approx. 100 sheets Approx. 20 sheets 4 on 1 postcard recommended Approx. 100 sheets Approx. 20 sheets by Canon Envelope Approx. 50 sheets Approx. 10 sheets * Actual paper capacity varies depending on the installation environment and paper type.

  • Page 20: Loading Paper In The Paper Cassette

    Loading Paper in the Paper Cassette Load paper in the paper cassette. The paper loading methods are different between standard size paper and custom size paper. Therefore, load paper properly using the following procedures. When Loading Standard Size Paper (See p. 19) •...
  • Page 21 Cassette 2, 3, and 4 • Portrait orientation Landscape orientation Ex. A3 Ex. A4 Paper that can be loaded in portrait orientation: Paper that can be loaded in landscape orientation: A3, B4, A4R, Ledger (11 x 17), Legal, LetterR A4, B5, A5, Letter, Executive Pull out the paper cassette.

  • Page 22: Paper Guides

    CAUTION Be sure to take the paper cassette out of the printer before loading paper. If paper is loaded while the paper cassette is partially pulled out, the paper cassette may drop or the printer may become damaged resulting in personal injury.
  • Page 23 ● While holding the lock release lever of the side paper guides, slide the guides to the size mark for the paper to be loaded. The side paper guides move together. Align the position of (A) with the size mark for the paper to be loaded.

  • Page 24: Paper Guide

    Load the paper stack so that the rear edge is aligned with the paper guide. Cassette 1 Cassette 2, 3, and 4 CAUTION When loading paper, take care not to cut your hands with the edges of the paper. IMPORTANT Be sure to check if the paper guide is at the position of the size of the loaded paper.
  • Page 25 - When loading paper at a size of A4, B5, A5, Letter, or Executive in landscape orientation, load the paper so that the printing side is facing down, as shown in the following figures. Cassette 1 Cassette 2, 3, and 4 - When loading paper at a size of A3, B4, A4R, Ledger (11 x 17), Legal, or LetterR in portrait orientation, load the paper so that the printing side is facing down, as shown in the following figures.
  • Page 26 Hold down the paper as shown in the figure, make sure that the paper stack does not exceed the load limit marks (A), and then set it under the hooks (B) on the paper guides. Make sure that there is sufficient space between the hooks of the paper guides and the paper stack.
  • Page 27 When changing the size of the paper to be loaded, set the paper size setting switch and paper size register dial to the size of the loaded paper. ● Holding the tab of the paper size setting switch, set the paper size setting switch (A) to the size of the loaded paper.

  • Page 28: When Loading Custom Size Paper (Non-Standard Size Paper)

    Set the paper cassette in the printer at an angle as shown in the figure , then push it into the printer or paper feeder gently and horizontally Push the paper cassette into the printer firmly until the front side of the paper cassette is flush with the front surface of the printer.
  • Page 29 - When the paper is loaded in landscape orientation (only when LIPS LX Printer Driver is used): < > - When the paper is loaded in portrait orientation: < > When you change the orientation of the loaded custom size paper frequently, it is •...
  • Page 30 Raise the front side of the paper cassette Hold the grips (A) with both hands, raise and remove it from the printer the front side of the paper cassette slightly , and then pull it out completely shown in the figure. CAUTION Be sure to take the paper cassette out of the printer before loading paper.
  • Page 31 Load the paper so that the edge of the paper is aligned with the front side of the paper cassette. Cassette 1 Cassette 2, 3, and 4 CAUTION When loading paper, take care not to cut your hands with the edges of the paper.
  • Page 32 - When loading paper in landscape orientation, load the paper so that the printing side is facing down as shown in the following figures. Cassette 1 Cassette 2, 3, and 4 - When loading paper in portrait orientation, load the paper so that the printing side is facing down as shown in the following figures.
  • Page 33 While holding the lock release lever of the side paper guides, slide the guides to the size mark for the loaded paper. The side paper guides move together. Cassette 1 Cassette 2, 3, and 4 IMPORTANT Be sure to align the paper guides with the width of the paper. If the paper guides are too loose or too tight, this may result in misfeeds or paper jams.
  • Page 34 Hold down the paper as shown in the figure, make sure that the paper stack does not exceed the load limit marks (A), and then set it under the hooks (B) on the paper guides. Make sure that there is sufficient space between the hooks of the paper guides and the paper stack.
  • Page 35 Holding the tab of the paper size setting switch (A), set it to the left. Cassette 1 Cassette 2, 3, and 4 Set the paper size register dial (A) to "Custom". Cassette 1 Cassette 2, 3, and 4 IMPORTANT Make sure that the paper size register dial is set to "Custom" before setting the paper cassette in the printer.
  • Page 36 Set the paper cassette in the printer at an angle as shown in the figure , then push it into the printer or paper feeder gently and horizontally Push the paper cassette into the printer firmly until the front side of the paper cassette is flush with the front surface of the printer.

  • Page 37: Loading Paper In The Multi-Purpose Tray

    Loading Paper in the Multi-purpose Tray Load paper in the multi-purpose tray. The paper loading procedure varies depending on the paper type. Refer to the respective procedures for each paper type. Plain Paper, Heavy Paper, Transparency, Label (See "When Loading Paper (Other •...
  • Page 38 Open the multi-purpose tray. Holding the silver opening at the center of the printer, open the multi-purpose tray. Pull out the auxiliary tray. IMPORTANT Be sure to pull out the auxiliary tray when loading paper in the multi-purpose tray.
  • Page 39 When loading long-size paper such as A3, B4, etc, open the tray extension. Spread the paper guides a little wider than the actual paper width.
  • Page 40 Before loading transparencies or labels, fan them in small batches and align the edges. Thoroughly fan in small batches Tap the edges on a flat surface a few times CAUTION When loading paper, take care not to cut your hands with the edges of the paper.
  • Page 41 CAUTION When loading paper, take care not to cut your hands with the edges of the paper. IMPORTANT The multi-purpose tray can be loaded with up to the number of sheets listed below. • Make sure that the paper stack does not exceed the load limit guides. - Plain paper : Approx.
  • Page 42 - When loading paper at a size of A4, B5, A5, Letter, or Executive in landscape orientation, load the paper so that the printing side is facing up, as shown in the following figures.
  • Page 43 - When loading paper at a size of A3, B4, A4R, Ledger (11 x 17), Legal, or LetterR in portrait orientation, load the paper so that the printing side is facing up, as shown in the following figures. Align the paper guides with both sides of the stack.

  • Page 44: When Loading Postcards Or Envelopes

    You can load postcards at sizes of Postcard, Reply postcard, 4 on 1 postcard, and 4 on 1 postcard recommended by Canon, and envelopes at sizes of YOUGATA No. 4, YOUGATA No. 2, and KAKUGATA No. 2 in the multi-purpose tray. Use the following procedure when loading postcards or envelopes in the multi-purpose tray.
  • Page 45 Pull out the auxiliary tray. IMPORTANT Be sure to pull out the auxiliary tray when loading paper in the multi-purpose tray. When loading long-size paper such as envelopes of the KAKUGATA No. 2 size, open the tray extension.
  • Page 46 Spread the paper guides a little wider than the actual paper width. Before loading envelopes, align them as shown in the following figures. ● Place the stack of envelopes on a flat surface, flatten them to release any remaining air, and be sure that the edges are pressed tightly. CAUTION When loading paper, take care not to cut your hands with the edges of the paper.
  • Page 47 ● Loosen any stiff corners of the envelopes and flatten curls as shown in the figure. ● Align the edges of the envelopes on a flat surface.
  • Page 48 Gently load the stack of paper with the printing side facing up until it touches the back of the multi-purpose tray as shown in the figure. Be sure that the paper stack is loaded under the load limit guides (A). CAUTION When loading paper, take care not to cut your hands with the edges of the paper.
  • Page 49 You can load up to approximately 40 sheets of postcards at sizes of Postcard, • Reply postcard, 4 on 1 postcard, and 4 on 1 postcard recommended by Canon, and up to 10 sheets of envelopes. Make sure that the paper stack does not exceed the load limit guides.
  • Page 50 Align the paper guides with both sides of the stack. IMPORTANT Be sure to align the paper guides with the width of the paper. If the paper guides are too loose or too tight, this may result in misfeeds or paper jams.

  • Page 51: Paper Jams

    Paper Jams When a paper jam occurs during printing for some reason, the printer beeps, displaying the message < > in the display. When a paper jam occurs, remove the jammed paper using the following procedure, and then resume the job. If the message that indicates the paper jam does not disappear even after removing the jammed paper following the procedure, there is a possibility that torn pieces of paper are still left inside the printer.
  • Page 52 If paper is torn, be sure to find and remove any remaining pieces of paper. • The error message may remain if jammed paper is removed without opening the front • cover. In this case, open and close the front cover once. Do not touch the high-voltage contact (A) or the electrical contact (B) shown in the figure, •...
  • Page 53 The surroundings of the output tray and sub-output tray are hot during printing or • immediately after printing. When taking out of the paper or removing jammed paper, be careful not to touch the surroundings of the output tray or sub-output tray.

  • Page 54: Paper Jam Area

    Paper Jam Area The messages displayed in the Printer Status Window indicate where the paper is jammed. Output Tray Sub-output Tray Multi-purpose Tray Duplex Unit (Optional) Cassette 1 Cassette 2 Paper Feeder Unit (Optional) Cassette 3* Cassette 4* Paper flow for 1-sided printing Paper flow for 2-sided printing Paper Jam Area Display Message...

  • Page 55: Procedure For Clearing Paper Jams

    Procedure for Clearing Paper Jams Remove any jammed paper using the following procedures. Confirm all the messages that appear in the display. Messages appear one at a time. Confirm all of them. As the messages disappear when the cover is open, take a note of them if required.
  • Page 56 ❑ Open the sub-output tray. ❑ Open the white transport guide inside the sub-output tray a , then remove any jammed paper b . Send the top edge of the jammed paper toward you, then remove it.
  • Page 57 ● If the sub-output tray is being used ❑ Remove any paper jammed in the sub-output tray. If you are using the multi-purpose tray, remove any paper jammed in the multi-purpose tray, and then close it. IMPORTANT If the jammed paper cannot be removed easily, do not try to remove it forcefully but proceed to the next step.
  • Page 58 Open the front cover. Open the front cover gently while pressing the lever on the top surface of the cover. Remove the toner cartridge from the printer.
  • Page 59 IMPORTANT Do not touch the high-voltage contact (A) or the electrical contact (B) shown in the figure, as this may result in damage to the printer. Place the toner cartridge into the protective bag. Remove any paper jammed inside the front cover.
  • Page 60 Raise the transport guide. Holding the green tab, raise the transport guide. CAUTION Do not take your hands off the transport guide. The transport guide may snap back to its original position, and this may result in personal injury.
  • Page 61 Remove any jammed paper. Send the top edge of the jammed paper out of the transport guide a, then remove the paper in the direction of the arrow gently b. Remove the jammed paper in the direction of the arrow gently to prevent unfixed toner from spilling. If a paper jam occurs when performing 2-sided printing, perform the following procedure.
  • Page 62 ❑ Raise the black transport guide a, then remove any jammed paper b. CAUTION Do not take your hands off the transport guide. The transport guide may snap back to its original position, and this may result in personal injury.
  • Page 63 ❑ Pull out the duplex unit gently until it stops a, then raise the front side of the duplex unit and remove it from the printer unit b.
  • Page 64 ❑ Remove any paper jammed in the duplex unit. If you see the jammed paper in the area of (A), pull out the paper toward you to remove it.
  • Page 65 ❑ Raise the sub-output tray slightly a, then unhook the hook of the black transport guide b. ❑ Open the sub-output tray to the position shown in the figure.
  • Page 66 ❑ Remove any jammed paper. ❑ Close the sub-output tray. ❑ Holding the duplex unit as shown in the figure, push it into the printer firmly and horizontally.
  • Page 67 CAUTION Push the duplex unit gently to avoid catching your hands. Be careful not to hurt your hands. IMPORTANT If the duplex unit is not installed on the printer firmly (if there is any space between the rear of the printer and the duplex unit), this may result in misfeeds. If the sub-output tray is being used, open it, and if the output tray is being used, close the sub-output tray.
  • Page 68 Close the front cover. If the paper feeders are installed, pull out all the paper cassettes from the bottom. Pull out the paper cassette until it stops a.
  • Page 69 Hold the grips (A) with both hands, raise the front side of the paper cassette slightly b, and then pull it out completely c as shown in the figure.
  • Page 70 Pull out the paper cassette of the printer unit gently until it stops , then raise the front side of the paper cassette and remove it from the printer unit Remove any jammed paper. ❑ If paper is jammed in the paper cassette of the printer unit, pull out the paper downward as shown in the figure.
  • Page 71 ❑ If paper is jammed in the paper feeder, pull out the paper upward as shown in the figure. IMPORTANT Be sure not to touch the feed rollers (A) of the printer and paper feeder. This may result in damage to the printer or printer error.
  • Page 72 Set the paper cassette in the printer at an angle as shown in the figure , then push it into the printer gently and horizontally Push the paper cassette into the printer firmly until the front side of the paper cassette is flush with the front surface of the printer.
  • Page 73 If the paper feeder is installed, set the paper cassette of the paper feeder also. CAUTION When setting the paper cassette in the printer, be careful not to catch your fingers.
  • Page 74 Open the front cover. Open the front cover gently while pressing the lever on the top surface of the cover. Hold the toner cartridge with both hands and install it into the printer. Align (A) of the toner cartridge with the toner cartridge guides (B), then insert the cartridge until it stops.
  • Page 75 Close the front cover. Close the front cover completely. IMPORTANT Make sure that the front cover does not open (make sure that there is no space • between the front cover and the printer and that the front cover is stable). If the front cover is not closed completely, this may result in poor print quality.

  • Page 76: Replacing The Toner Cartridge

    Replacing the Toner Cartridge This section describes how to replace the toner cartridge. When < > Appears Toner cartridges are consumable products. If the toner is running out during printing, a message appears in the display. When it is Message Contents and Remedies Displayed When the toner...

  • Page 77: Replacing The Toner Cartridge

    Cartridge 509 NOTE The lifetime of the toner cartridges (Canon Genuine Cartridges) designed for this printer is as follows. The page counts are on the basis of "ISO/IEC 19752"* when printing A4 size paper with the default print density setting. The level of toner consumption varies depending on the type of documents printed.
  • Page 78 Open the front cover. Open the front cover gently while pressing the lever on the top surface of the cover. Remove the toner cartridge from the printer.
  • Page 79 IMPORTANT Do not touch the high-voltage contact (A) or the electrical contact (B) shown in the figure, as this may result in damage to the printer. Clean the transport guide. ● Raise the transport guide. Holding the green tab, raise the transport guide. CAUTION Do not take your hands off the transport guide.
  • Page 80 ● Using a slightly dampened cloth with water, wipe off chipped paper and toner that are attached to the transport guide. After wiping off the dirt, wipe the area with a soft, dry cloth. IMPORTANT Do not use a cleaning agent such as mild detergent. •...
  • Page 81 ● Move the transport guide back to its original position slowly. CAUTION Do not take your hands off the transport guide until it moves back to its original position. The transport guide may snap back to its original position, and this may result in personal injury. Take the toner cartridge out of the protective bag.
  • Page 82 Pull up the tape gently while supporting the toner cartridge then remove it together with the black protective sheet Hold the toner cartridge as shown in the figure, shake it gently 5 or 6 times to evenly distribute the toner inside the cartridge.
  • Page 83 Place the toner cartridge on a flat surface, fold back the tab of the sealing tape , and then pull out the sealing tape (approx. 72 cm long) gently while supporting the toner cartridge. Remove the sealing tape by hooking your fingers into the tab and pulling it out straight in the direction of the arrow.
  • Page 84 When pulling out the sealing tape, be careful not to touch the toner cartridge • memory (A) or not to hold the drum protective shutter (B) with your hands. Hold the toner cartridge properly with the arrowed side facing up as shown in the figure.
  • Page 85 IMPORTANT Do not hold the toner cartridge in a manner that is not directed in this procedure. Hold the toner cartridge with both hands and install it into the printer. Align (A) of the toner cartridge with the toner cartridge guides (B), then insert the cartridge until it stops.
  • Page 86 Close the front cover. Close the front cover completely. IMPORTANT Make sure that the front cover does not open (make sure that there is no space • between the front cover and the printer and that the front cover is stable). If the front cover is not closed completely, this may result in poor print quality.

  • Page 87: Canceling A Job

    Canceling a Job If you want to cancel the job currently being printed, perform [Cancel Job] using the following procedure. A job cancel allows you to cancel the job currently being received or processed. This option does not affect the next print data or the jobs that have not been processed yet.

  • Page 88: Confirming The Printer Features

    Confirming the Printer Features This printer is provided with a function of Status Print that allows you to check the menu settings, etc. Use these functions when required after installing and connecting the printer, for example when you want to check the operation. Status Print prints information about the currently available functions, a list of the menu settings, and others.
  • Page 89 Confirm the contents of the Status Print. Status Print prints information as shown in the following figure. Status Print allows you to confirm information about the currently available functions, a list of the setting values specified in the printer function menu, the versions of the software and hardware equipped with the printer, and number of the total print pages.

  • Page 90: Service Call Display

    ("n" represents an the printer several times, contact your alphanumeric character) local authorized Canon dealer. A problem has Perform the following procedures from the occurred with the Step 2 to contact your local authorized fixing unit of the...
  • Page 91 Remove the ground wire from the ground terminal e . IMPORTANT After removing the power cord, store the ground wire with its cap on. Contact your local authorized Canon dealer. When contacting your Canon dealer, please report the problems and the code number that you have noted.

  • Page 92: Message List

    Message List When the printer cannot continue printing for some reason (an error status), the printer beeps, the indicator comes on, and an error message that indicates the description of the error appears in the display. A Warning message appears in the display when the printer requires some remedy (a warning status) although the job is not affected.
  • Page 93 Message Cause and Remedy Cause The front cover is open, or the sub-output tray is open to the position shown in the figure. Remedy Close the front cover firmly or close the sub-output tray to the position shown in the figure. If the printer is not online, press [ Cause Paper is jammed inside the printer.
  • Page 94 Message Cause and Remedy Cause A toner cartridge needs to be replaced soon. Remedy Press [ ]. Although you can continue to print for a while, have ready a new toner cartridge. When you print a large amount of data, or white patches appear on the images, replace the toner cartridge with a new one.
  • Page 95 Message Cause and Remedy Cause The size of the paper loaded in the multi-purpose tray is different from the setting for < > specified from the computer or control panel. Remedy Match the size specified in < > and the size of the loaded paper, and then press [ ...

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Satera lbp-3970

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