Acer Aspire X3950 Service Manual
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Acer Aspire X3950 Service Manual

Service guide
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Acer
Aspire X3950/X5950
Service Guide
PRINTED IN TAIWAN
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Summary of Contents for Acer Aspire X3950

  • Page 1 Acer Aspire X3950/X5950 Service Guide PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without...
  • Page 4 Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
  • Page 5 Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear on screen. MESSAGES NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions.

  • Page 6: Fru Information

    Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Table of Contents System Tour Features System Components Front Panel Rear Panel Internal Components System LED Indicators System Utilities CMOS Setup Utility Entering CMOS setup Navigating Through the Setup Utility Setup Utility Menus System Disassembly Disassembly Requirements Pre-disassembly Procedure Main Unit Disassembly Removing the Side Panel Removing the Front Bezel Removing the Heatsink Fan Assembly...
  • Page 8 USB eModule Error Messages SMBIOS eModule Error Messages CPU eModule Error Messages MPS Table (Multi-processor) eModule Error Messages Beep Codes Index of Symptom-to-FRU Error Message BIOS Recovery Undetermined Problems System Block Diagram and Board Layout System Block Diagram Mainboard Layout FRU (Field Replaceable Unit) List Exploded Diagram X3950 FRU List...

  • Page 9: System Tour

    Chapter 1 System Tour Features Below is a brief summary of the computer’s many features: NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased. Processor One LGA 1156 socket ...

  • Page 10: Operating System And Software

    Windows 7 Home Premium X86  Windows 7 Home Basic X86,  FreeDOS  Linux LL95  Applications  Acer eRecovery Management  Acrobat Reader  Acrobat Flash Player  Arcade Deluxe  Cyberlink Power Director  McAfee Internet Security ...

  • Page 11: System Components

    System Components This section is a virtual tour of the system’s interior and exterior components. Front Panel X3950 Icon Component USB 2.0 ports Front I/O cover Microphone-in jack Headphone/Speaker-out/line-out jack CF I/II (CompactFlash Type I/II) slot Media card reader Drive bay door eject button Press to open drive bay door and access the optical drive.
  • Page 12 X5950 Icon Component USB 2.0 ports Front I/O cover Microphone-in jack Headphone/Speaker-out/line-out jack CF I/II (CompactFlash Type I/II) slot Media card reader Drive bay door eject button Press to open drive bay door and access the optical drive. Optical drive bay door HDD activity indicator Power button/power indicator Chapter 1...

  • Page 13: Rear Panel

    Rear Panel Icon Component Audio in or side speaker jack Gigabit LAN port (10/100/1000 Mbps) Key hole Lock slot Power connector Power supply (Photo shows PFC power supply) PS2 keyboard port PS2 mouse port HDMI HDMI port VGA/monitor port USB 2.0 ports Microphone/speaker-out/line-in jack Line-out jack Expansion slot (Photo shows graphics card and network card)

  • Page 14: Internal Components

    Internal Components Component Optical drive Memory Expansion cards Mainboard Heatsink fan assembly Power supply Chapter 1...

  • Page 15: System Led Indicators

    System LED Indicators This section describes the different system LED indicators. LED indicator Color LED status Description Power Blue S0/S1 state Blue Blinking S3 state — S4/S5 state HDD activity Blue Blinking S0/S1 state LAN activity Blue Blinking S0/S1 state LAN port network Amber 1000 Mbps link network access...
  • Page 16 Chapter 1...

  • Page 17: System Utilities

    Chapter 2 System Utilities CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. When changing the system configuration settings ...

  • Page 18: Entering Cmos Setup

    Entering CMOS setup Turn on the computer and the monitor. If the computer is already turned on, close all open applications, then restart the computer. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the computer. The Setup Main menu will be displayed showing the Setup’s menu bar.

  • Page 19: Setup Utility Menus

    Setup Utility Menus CMOS Setup Utility - Copyright (c) 1985-2010, American Megatrends, Inc. ► Product Information ► PC Health Status ► Standard CMOS Features ► Frequency/Voltage Control ► Advanced BIOS Features ► BIOS Security Features ► Advanced Chipset Features Load Default Settings ►...

  • Page 20: Product Information

    Product Information The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable. CMOS Setup Utility - Copyright (c) 1985-2010, American Megatrends, Inc. Product Information Processor Type Help Item Intel (R) Core(TM) i5 CPU 3.20GHz 3.20GHz Processor Speed...

  • Page 21: Standard Cmos Features

    Standard CMOS Features CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. Standard CMOS Features Standard CMOS Features Help Item System Date [Fri 01/01/2010] Use [ENTER] , [TAB] System Time [21:14:49] or [SHIFT-TAB] to select a field. ► AHCI Port 1 [Hard Disk] ►...

  • Page 22: Advanced Bios Features

    Advanced BIOS Features CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. Advanced BIOS Features Advanced BIOS Features Help Item Quick Boot [Enabled] Allows BIOS to skip Quiet Boot [Enabled] certain tests while 1st Boot Device [HDD:P0-Hitachi HDT] booting. This will 2nd Boot Device [CD/DVD] decrease the time...

  • Page 23: Advanced Chipset Features

    Advanced Chipset Features CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. Advanced Chipset Features Advanced Chipset Features Help Item Intel EIST [Enabled] Disable: Intel Turbo Boost [Enabled] Disable Enhanced Intel Intel AES-NI [Disabled] SpeedStep Technology Intel XD Bit [Enabled] Intel VT [Enabled]...

  • Page 24: Integrated Peripherals

    Integrated Peripherals CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. Integrated Peripherals Integrated Peripherals Help Item Onboard SATA Controller [Enabled] Options Onboard SATA Mode [AHCI] Onboard USB Controller [Enabled] Disabled Legacy USB Support [Enabled] Enabled Onboard Graphics Controller [Auto] Onboard Audio Controller [Enabled]...

  • Page 25: Power Management Setup

    Power Management Setup CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. Power Management Setup Power Management Setup Help Item ACPI Suspend Mode [S3 (STR)] Select the ACPI Deep Power Off Mode [Enabled] state used for Power On by RTC Alarm [Disabled] System Suspend.

  • Page 26: Pc Health Status

    PC Health Status CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. PC Health Status PC Health Status Help Item CPU Temperature (PECI Mode) Disabled System Temperature Enabled :44 C/111 F CPU Fan Speed :1015 RPM System Fan Speed :N/A CPU Core :1.176 V...
  • Page 27 Frequency/Voltage Control CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. Frequency/Voltage Control Frequency/Voltage Control Help Item Clock to All DIMM/PCI/PCIE [Enabled] Enable Clock to All Spread Spectrum [Enabled] DIMM/PCI/PCIE. :Move Enter:Select + :Value F10:Save ESC:Exit F1:General Help F9:Optimized Defaults Parameter Description Option...

  • Page 28: Bios Security Features

    BIOS Security Features CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. BIOS Security Features BIOS Security Features Help Item Install or Change the Supervisor Password :Not Installed password. User Password :Not Installed Change Supervisor Password [Press Enter] :Move Enter:Select + :Value F10:Save...
  • Page 29 Removing a system password Use the up/down arrow keys to select password parameter (Change Supervisor Password) menu then press Enter. Enter the current password then press Enter. Press Enter twice without entering anything in the password fields. Chapter 2...

  • Page 30: Load Default Settings

    Load Default Settings The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly.
  • Page 31 Save & Exit Setup The Save & Exit Setup menu allows you to save changes made and close the Setup Utility. CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. ► Product Information ► PC Health Status ► Standard CMOS Features ►...

  • Page 32: Exit Without Saving

    Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility. CMOS Setup Utility - Copyright © 1985-2010, American Megatrends, Inc. ► Product Information ► PC Health Status ► Standard CMOS Features ►...

  • Page 33: System Disassembly

    Chapter 3 System Disassembly This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge ...

  • Page 34: Pre-Disassembly Procedure

    Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface.

  • Page 35: Main Unit Disassembly

    Main Unit Disassembly X3950 model MAIN UNIT DISASSEMBLY MAIN UNIT SIDE PANEL FRONT BEZEL HEATSINK FAN ASSEMBLY PROCESSOR OPTICAL DISK DRIVE HDD-ODD BRACKET HDD MODULE Ax3, Bx1 POWER SUPPLY MEMORY MODULES TV TUNER CARD NETWORK CARD PCI CARD GRAPHICS CARD FRONT I/O BOARD FRONT I/O AND CARD READER BOARD...

  • Page 36: Screw List

    X5950 model MAIN UNIT DISASSEMBLY MAIN UNIT SIDE PANEL FRONT BEZEL HEATSINK FAN ASSEMBLY PROCESSOR OPTICAL DISK DRIVE HDD-ODD BRACKET HDD MODULE Ax3, Bx1 POWER SUPPLY MEMORY MODULES TV TUNER CARD NETWORK CARD PCI CARD GRAPHICS CARD FRONT I/O BOARD FRONT I/O AND CARD READER BOARD BRACKET...

  • Page 37: Removing The Side Panel

    Removing the Side Panel Perform the pre-disassembly procedure described on page 26. Remove the two screws (A) located on the rear edge of the side panel. X5950 X3950 Screw (Quantity) Color Torque Part No. #6-32 L5 BZN (2) Black 5.5 to 6.5 kgf-cm 86.00J07.B60 Slide the panel toward the back of the unit until the tabs on the cover disengage with the slots on the unit.

  • Page 38: Removing The Front Bezel

    Removing the Front Bezel Remove the side panel. Refer to the previous section for instructions. Remove the front bezel according to machine model. NOTE: To remove the X3950 model’s front bezel, you must first release the tabs securing the front bezel and disconnect the LED cable, located under the front bezel, from the mainboard.
  • Page 39 (3). Disconnect the LED cable from the mainboard, then remove the bezel. X3950 Chapter 3...

  • Page 40: Removing The Heatsink Fan Assembly

    Removing the Heatsink Fan Assembly WARNING: The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your hands. See “Removing the Side Panel” on page 29. Use a long-nosed screwdriver to loosen the four screws on the heatsink fan assembly. Lift the heatsink fan assembly off the mainboard.
  • Page 41 Lay it down in an upright position—with the thermal patch facing upward, on top of the optical drive then disconnect the heatsink fan cable from its mainboard connector. Do not let the thermal patch on the heatsink fan assembly touch the work surface. X5950 X3950 Use an alcohol pad to wipe off the thermal grease from both the heatsink and the processor.

  • Page 42: Removing The Processor

    Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before handling. See “Removing the Side Panel” on page 29. See “Removing the Heatsink Fan Assembly”...
  • Page 43 Open the load plate, then pull out the processor from the socket. IMPORTANT:If you are going to install a new processor, note the arrow on the corner, highlighted with a circle in the photo above, to make sure the processor is properly oriented over the socket. Chapter 3...

  • Page 44: Removing The Optical Drive

    Removing the Optical Drive See “Removing the Side Panel” on page 29. See “Removing the Front Bezel” on page 30. Remove the HDD-ODD bracket. (1). Disconnect the data and power cables from their optical drive connectors. (2). Remove the two screws (B) that secure the HDD-ODD bracket. X3950 X5950 Screw (Quantity)
  • Page 45 (3). Lift the HDD-ODD bracket, then disconnect the data and power cables from their HDD connector. X3950 X5950 (4). If necessary, open the cable retention clips that secure the data cable, then disconnect the cables from their mainboard connectors. X3950 X5950 Remove the two screws (C) that secure the optical drive.
  • Page 46 Slide the optical drive out of the bracket. Chapter 3...

  • Page 47: Removing The Hard Disk Drive

    Removing the Hard Disk Drive See “Removing the Side Panel” on page 29. See “Removing the Front Bezel” on page 30. Remove the HDD-ODD bracket. See page 36. (1). Place the bracket on a clean, static-free work surface. (2). Remove the four screws (D) that secure the HDD module. Screw (Quantity) Color Torque...

  • Page 48: Removing The Power Supply

    Removing the Power Supply See “Removing the Side Panel” on page 29. See “Removing the Heatsink Fan Assembly” on page 32. See “Removing the Processor” on page 34. See “Remove the HDD-ODD bracket” on page 36. Disconnect the power cables from their mainboard connectors. Remove the screw (B) that secures the power supply Screw (Quantity) Color...
  • Page 49 Remove the three screws (A) that secure the power supply module. X3950 X5950 Screw (Quantity) Color Torque Part No. #6-32 L5 BZN (3) Black 5.5 to 6.5 kgf-cm 86.00J07.B60 Lift the power supply module off the unit. X3950 X5950 Chapter 3...

  • Page 50: Removing The Memory Modules

    Removing the Memory Modules IMPORTANT:Before removing any DIMM, make sure to create a backup file of all important data. See “Removing the Side Panel” on page 29. See “Removing the Front Bezel” on page 30. See “Remove the HDD-ODD bracket” on page 36. Press the holding clips on both sides of the DIMM slot outward to release the DIMM.

  • Page 51: Removing An Expansion Card

    Removing an Expansion Card This section includes instruction on how to remove a network card, VGA card, and a TV tuner card. To remove a network card: See “Removing the Side Panel” on page 29. Remove the screw (A) that secures the card to the unit. Screw (Quantity) Color Torque...
  • Page 52 To remove a VGA card: See “Removing the Side Panel” on page 29. Remove the screw (A) that secures the card to the unit, then press down the securing tab on the slot. Screw (Quantity) Color Torque Part No. #6-32 L5 BZN (1) Black 5.7 to 6.3 kgf-cm 86.00J07.B60...
  • Page 53 To remove a TV tuner card: See “Removing the Side Panel” on page 29. Remove the screw (A) that secures the card to the unit. Screw (Quantity) Color Torque Part No. #6-32 L5 BZN (1) Black 5.7 to 6.3 kgf-cm 86.00J07.B60 Pull the card out of its mainboard connector.

  • Page 54: Removing The Front I/O And Card Reader Boards

    Removing the Front I/O and Card Reader Boards See “Removing the Side Panel” on page 29. See “Removing the Front Bezel” on page 30. See “Remove the HDD-ODD bracket” on page 36. Open the cable retention clips and disconnect the USB, 1394, and audio cables from their mainboard connectors.
  • Page 55 (2). Pull the bracket with the cables out of the unit, as shown. Remove the card reader board. (1). Remove the two screws (B) that secure the card reader board to the bracket. Screw (Quantity) Color Torque Part No. #6-32 L6 NI (2) Silver 3.5 to 4.5 kgf-cm 86.00J44.C60...
  • Page 56 Remove the front I/O board. (1). Remove the two screws (B) that secure the I/O board to the bracket. Screw (Quantity) Color Torque Part No. #6-32 L6 NI (2) Silver 3.8 to 4.2 kgf-cm 86.00J44.C60 (2). Pull the I/O board out of the bracket. NOTE: The card has been highlighted with a yellow rectangle as above image shows.

  • Page 57: Removing The Mainboard

    Removing the Mainboard See “Removing the Side Panel” on page 29. See “Removing the Front Bezel” on page 30. See “Removing the Heatsink Fan Assembly” on page 32. See “Removing the Processor” on page 34. See “Remove the HDD-ODD bracket” on page 36. See “Removing the Memory Modules”...
  • Page 58 12. Lift the board off the housing. Chapter 3...

  • Page 59: Removing The Top Bezel

    Removing the Top Bezel NOTE: The following instruction is applicable only to the X5950 model. See “Removing the Side Panel” on page 29. See “Removing the Front Bezel” on page 30. Detach the LED cable from its mainboard connector. Insert the cable into the hole on the housing, as shown. Slide the bezel toward the front, then lift the bezel off the housing.
  • Page 60 Chapter 3...

  • Page 61: System Troubleshooting

    This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

  • Page 62: System Check Procedures

    Verify that components are properly seated. Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate connectors. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system.

  • Page 63: Checkpoints

    Checkpoints A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoints are very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process.

  • Page 64: Bootblock Recovery Code Checkpoints

    Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a “BIOS Recovery” needs to occur because the user has forced the update or the BIOS checksum is corrupt. Refer to “BIOS Recovery” on page 72 for more information about performing a “BIOS Recovery”...

  • Page 65: Post Code Checkpoints

    POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table describes the type of checkpoints that may occur during the POST portion of the BIOS. NOTE: Please note that checkpoints may differ between different platforms based on system configuration. Checkpoints may change due to vendor requirements, system chipset or option ROMs from add-in PCI devices.
  • Page 66 Checkpoint Description Allocate memory for ADM module and uncompress it. Give control to ADM module for initialization. Initialize language and font modules for ADM. Activate ADM module. Initializes the silent boot module. Set the window for displaying text information. Displaying sign-on message, CPU information, setup key message, and any OEM specific information.

  • Page 67: Dim Code Checkpoints

    Checkpoint Description Save system context for ACPI. Passes control to OS Loader (typically INT19h). 61-70 OEM POST Error. This range is reserved for chipset vendors and system manufacturers. The error associated with this value may be different from one platform to the next. DIM Code Checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system busses.

  • Page 68: Error Messages

    Error Messages The following tables describes the error messages that may appear during POST. Each message is listed with a detailed description of the error. Memory Message Displayed Description Gate20 Error The BIOS is unable to properly control the mainboard’s Gate A20 function, which controls access of memory over 1 MB.

  • Page 69: Storage Device

    Storage Device Message Displayed Description Primary Master Hard The IDE/ATAPI device configured as Primary Master could not be properly Disk Error initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Primary Slave Hard The IDE/ATAPI device configured as Primary Slave could not be properly initialized Disk Error...

  • Page 70: Virus Related

    Message Displayed Description 3rd Slave Drive - The IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI ATAPI Incompatible compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 4th Master Drive - The IDE/ATAPI device configured as Master in the 4th IDE controller failed an ATAPI Incompatible...

  • Page 71: System Configuration

    System Configuration Message Displayed Description DMA-1 Error Error initializing primary DMA controller. This is a fatal error, often indication a problem with system hardware. DMA-2 Error Error initializing secondary DMA controller. This is a fatal error, often indication a problem with system hardware. DMA Controller Error POST error while trying to initialize the DMA controller.

  • Page 72: Cmos

    CMOS Message Displayed Description CMOS Date/Time Not The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup. CMOS Battery Low CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced.

  • Page 73: Usb Emodule Error Messages

    USB eModule Error Messages Message Displayed Description Warning! This message is displayed when a non-bootable USB device is enumerated and Unsupported USB disabled by the BIOS. device found and disabled! Warning! Port 60h/ This message is displayed to indicate that port 60h/64h emulation mode cannot be 64h emulation is not enabled for this USB host controller.

  • Page 74: Beep Codes

    Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker.

  • Page 75: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in the right column is the most likely cause.
  • Page 76 Diskette Drive-Related Symptoms Symptom / Error Action/FRU Media and drive are mismatched. Ensure the diskette drive is configured correctly in the Disk  Drives of BIOS Setup. Ensure the diskette drive is correctly formatted.  Diskette drive connection/cable  Diskette drive ...
  • Page 77 Hard Disk Drive-Related Symptoms Symptom / Error Action/FRU Hard disk drive test failed. Enter BIOS Setup and Load default settings  Hard disk drive cable  Hard disk drive  Mainboard  Hard disk drive cannot format completely. Enter BIOS Setup and Load default settings ...
  • Page 78 Real-Time Clock-Related Symptoms Symptom / Error Action/FRU Real-time clock is inaccurate. Ensure the information in the Standard CMOS Feature of  BIOS Setup is set correctly. RTC battery  Mainboard  Audio-Related Symptoms Symptom / Error Action/FRU Audio software program invokes but no Speaker power/connection/cable.
  • Page 79 Video and Monitor-Related Symptoms Symptom / Error Action/FRU Serial or parallel port loop-back test failed. Make sure that the LPT# or COM# you test is the same as  the setting in BIOS Setup. Loop-back.  Mainboard  Printing failed. Ensure the printer driver is properly installed.

  • Page 80: Bios Recovery

    BIOS Recovery Prepare a USB storage device and keep it ready in hand. (1). Connect the USB storage device to a USB port on your computer. (2). Copy the target BIOS ROM file to a USB storage device. (3). Rename the target BIOS to “amiboot.rom”. (4).
  • Page 81 Press Delete to run the Setup Utility. In the Setup Utility, select Load Default Settings, then press Enter. Select Ok, then press Enter. Select Save & Exit Setup, then press Enter. Select Ok, then press Enter. Chapter 4...

  • Page 82: Undetermined Problems

    Follow procedures below to isolate the failing FRU. Do not isolate non-defective FRU. Power off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices  Printer, mouse, and other external devices ...

  • Page 83: System Block Diagram And Board Layout

    Chapter 5 System Block Diagram and Board Layout System Block Diagram Chapter 5...

  • Page 84: Mainboard Layout

    Mainboard Layout Code Description KB/MS Top: PS2 Mouse port Bottom: PS2 Keyboard port HDMI1 HDMI port VGA1 VGA (D-sub) port USBESATA1 USB ports USBLAN1 Top: Network port Bottom: USB ports AUDJACK Line-in/Side surround jack Line-Out Line-out jack Microphone/line-in jack PWR2 Processor power connector REAR_FAN System fan connector...
  • Page 85 Code Description DIMM 1-4 DIMM slots F_USB1, 2 and 4 Card reader USB cable connectors PWR1 Main power connector F_USB3 Front panel USB connector GPIO1-2 GPIO1~2 Reserve headers SATA 1-2 SATA connectors BIOS_FLASH BIOS flash connector FRONT_PANEL1 Front panel connector Trusted platform module connector CLR_CMOS Clear CMOS jumper...
  • Page 86 Chapter 5...

  • Page 87: Fru (Field Replaceable Unit) List

    To scrap or to return the defective parts, follow the local government ordinance or regulations on  how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. This document will be updated as more information about the FRU list becomes available.

  • Page 88: Exploded Diagram

    ASSY L CASE - ASM BOXER X550 KNOB ODD LINK A BOXER X350 SCRW #6-32 L5 PAN NI KNOB ODD LINK B BOXER X350 CAS UP BOXER X550 MAGNET 10*6*3 FRONT IO BRACKET MYLAR LIGHT COVER BOXER X350 ODD BRACKET PLT ACER-LOGO-BOXER-X5 HDD BRACKET Chapter 6...
  • Page 89 X5950 model Part Name Part Name PLT ACER LOGO BOXER X5 PLT ASPIRE LOGO BOXER X550 BEZEL FRONT B BOXER X550 PLT ODD KNOB LOGO BOXER X550 CVR COSMETIC ART WORK BOXER X550 PROTECT FILM CVR FRONT BOXER X550 CVR COSMETIC BOXER X550...

  • Page 90: X3950 Fru List

    X3950 FRU List System model: PV.SE602.004 AX3950 AAP AJC PV.SE602.004 Category Part Name Acer Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB CABLE W/O 1394 CR.10400.107 CABLES POWER CORD 125V 7A 3G JAPAN 27.01518.181...
  • Page 91 CPU/PROCESSOR CPU INTEL CORE I3-530 LGA 2.93G 4M 1333FSB 1156 73W KC.53001.CI3 CLARKDALE C-2 DUAL CORE DVD-RW DRIVE ODD PLDS SUPER-MULTI DRIVE HH 16X DH-16AASH BLACK BEZEL KU.0160F.009 SATA FOR HF+WINDOWS7 HDD/HARD DISK DRIVE HDD 3.5" 500GB 7200RPM SATA SEAGATE PHARAOH ST3500418AS KH.50007.012 HEATSINK CPU HEATSINK AIR COOLER LGA1156 95W WITH DUCT...
  • Page 92 System model: PT.SE602.003 AX3950 AAP ACS PT.SE602.003 Category Part Name OEM Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB CABLE W/O 1394 CR.10400.107 WIRELESS LAN BOARD 802.11BGN LITEON WN7600R NI.10200.009 CABLES POWER CORD 250V 3PIN 1800MM UK...
  • Page 93 SCREW I NO6-32 L5 BZN 86.00J07.B60 SCREW PAN #6-32 L6 NI BOXER WZS 86.00J44.C60 SCREW #6-32 L5 PAN NI 86.00J90.B60 SCRW PAN M3 L5 BZN 86.1A324.5R0 SCREW FLAT #6-32*3/16 NI 86.5A5B6.012 SPEAKER SPEAKER CHIAMAW 9M-20A200-000 ACER LOGO LF 0810 SP.10600.011 Chapter 6...
  • Page 94 System model: PT.SE602.004 AX3950 AAP ACS PT.SE602.004 Category Part Name Acer Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB CABLE W/O 1394 CR.10400.107 WIRELESS LAN BOARD 802.11BGN LITEON WN7600R NI.10200.009...
  • Page 95 SCREW PAN #6-32 L6 NI BOXER WZS 86.00J44.C60 SCREW #6-32 L5 PAN NI 86.00J90.B60 SCREW NO4-40 L6.5 PAN NI 86.00N03.B40 SCRW PAN M3 L5 BZN 86.1A324.5R0 SCREW FLAT #6-32*3/16 NI 86.5A5B6.012 SPEAKER SPEAKER CHIAMAW 9M-20A200-000 ACER LOGO LF 0810 SP.10600.011 Chapter 6...
  • Page 96 System model: PT.SE602.005 AX3950 AAP ACS PT.SE602.005 Category Part Name OEM Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB CABLE W/O 1394 CR.10400.107 WIRELESS LAN BOARD 802.11BGN LITEON WN7600R NI.10200.009 VGA CARD PCPARTNER 288-5N118-A10AC NVIDIA GT320 1GB SDDR3 VG.PCPT3.212...
  • Page 97 SCREW PAN #6-32 L6 NI BOXER WZS 86.00J44.C60 SCREW #6-32 L5 PAN NI 86.00J90.B60 SCREW NO4-40 L6.5 PAN NI 86.00N03.B40 SCRW PAN M3 L5 BZN 86.1A324.5R0 SCREW FLAT #6-32*3/16 NI 86.5A5B6.012 SPEAKER SPEAKER CHIAMAW 9M-20A200-000 ACER LOGO LF 0810 SP.10600.011 Chapter 6...

  • Page 98: X5950 Fru List

    X5950 FRU List System model: 91.3CY01.002G AAGASSI PVT/MVB SKU AX5950 Category Part Name Acer Part No. BOARDS FRONT IO BOARD CENTURY W/AUDIO CABLE*1&USB CABLE*2 55.SC101.001 CARD READER 9 IN 1 8.5L AU6476 W/USB2.0 & USB CABLE W/O 1394 CR.10400.107 VGA CARD PCPARTNER 288-5N118-A10AC NVIDIA GT320 1GB SDDR3 VG.PCPT3.212...
  • Page 99 FRONT BEZEL FOR X550 60.SE301.005 CPU/PROCESSOR CPU INTEL CORE I5-650 LGA 3.2G 4M 1333FSB 1156 C-2 73W KC.65001.CI5 CLARKDALE DUAL CORE DVD-RW DRIVE ODD PLDS SUPER-MULTI DRIVE HH 16X DH-16AASH BLACK BEZEL KU.0160F.009 SATA FOR HF+WINDOWS7 HDD/HARD DISK DRIVE HDD 640GB 3.5" 7200RPM SATA II WD WD6400AAKS-22A7B2 XL320-M KH.64007.001 HEATSINK CPU HEATSINK AIR COOLER LGA1156 95W WITH DUCT HI.10800.071...
  • Page 100 SPEAKER SPEAKER USB NEOSONICA NEW SILVER COLOR AC-MT-113 SP.10600.035 Chapter 6...

  • Page 101: Technical Specifications

    Appendix A Technical Specifications This section provides technical specifications for the system. Processor Item Specification Type Intel Core processor family Intel Pentium Processor Number i7-860/870 i5-750 i5-650/660/ i3-540 G6950 661/670 Number of Cores Quad (45 nm) Quad (45 nm) Dual (32 nm) Dual (32 nm) Dual (32 nm) Clock Speed (GHz)
  • Page 102 System Memory Item Specification DIMM Sockets Four Memory Type DDR3-800/1066/1333 unbuffered DIMM Module Name PC3-8500/10600 Organization Maximum Memory 8 GB Vendor Samsung Unifosa Apacer Model Name - M378B2873EH1-CH9 - GU502203EP0201 - 75.073C1.G02 - M378B2873FHS-CH9 - GU512303EP0202 - 75.A73C1.G02 - M378B5673EH1-CH9 - M378B5673FH0-CH9 DIMM Size (GB) 1, 2...
  • Page 103 VGA Interface Item Specification Connector VGA/monitor port Network Interface Item Specification LAN Controller Intel PCI-E Gbe LAN controller PHY Supports LAN Protocol 10/100/1000 Mbps LAN Connector Type RJ45 SATA Interface Item Specification SATA Controller Embedded SATA controller Connectors Two onboard SATA ports Audio Interface Item Specification...
  • Page 104 Keyboard and Input Devices Item Specification Controller Super I/O IT8721F Connectors • PS2 keyboard and mouse connector • Eleven USB ports (five on front and six on rear) Optical Drive BD Combo Module Item Specification Vendor HLDS PLDS Model name CH20N BH-30N/BH-20F DH-403S/DH-6E2S...
  • Page 105 BD Combo Module Item Specification BD-ROM (SL/DL)6x / 4.8x BD-ROM (SL/DL)6x 12X CAV at DVD-ROM Read Speed CAV / 6x CAV and DVD-R / +R BD-R (SL L to H) 4x BD-R (SL/DL)6x / 4.8x 8X CAV at DVD-ROM DL and DVD -RW / +RW BD-R (SL/DL)6x BD-RE (SL/DL)4.8x / 4.8x...
  • Page 106 Super Multi Item Specification Vendor HLDS PLDS Model Name GH-41N, GH-41F DH-16AASH Drive Type Super Multi Super Multi Write Speed CD-R: 4x, 8x, 16x CLV, 24x, 32x, 40x CD-R: 16x CLV, 24x 17x ~ 24x PCAV PCAV, 32x 17x ~ 32x PCAV, 40x 17x ~ 40x CAV CD-RW: 4x, 10x,16x CLV, 24x, 32x ZCLV CD-RW: 4x CLV, 10x CLV, 16x...
  • Page 107 Super Multi Item Specification Read Speed CD-R/RW/ROM:40x/40x/40x max. CD-ROM: 4x / 8x CLV, 4x~10x / 6.4x~16x / 9.6x~24x /12.8x~32x / CD-DA (DAE):40x max. 16x~40x / 19.2x~48x CAV 80 mm CD:10x max CD-RW: 4x / 8x CLV, 4x~10x / DVD+R/+RW:10x / 8x max. 6.4x~16x / 9.6x~24x /12.8x~32x / DVD+R DL:8x max.
  • Page 108 Appendix A...

This manual is also suitable for:

Aspire x3950; aspire x5950Aspire x5950

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