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HP Rp3000 - Point of Sale System Hardware Reference Manual

Hardware reference guide - hp rp3000
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  • Page 1 Hardware Reference Guide HP rp3000...
  • Page 2 © Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and...

  • Page 3: About This Book

    About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features Standard Configuration Features ......................1 Front Panel Components ........................2 Rear Panel Components ........................3 Locking the Drive Door ......................... 4 Serial Number Location ........................4 2 Hardware Upgrades Warnings and Cautions ........................5 Removing the Computer Cover ......................
  • Page 6 Appendix E External Security Devices Installing a Security Lock ........................43 Cable Lock ......................... 43 Padlock ..........................44 HP Business PC Security Lock ..................44 Appendix F Electrostatic Discharge Preventing Electrostatic Damage ....................... 47 Grounding Methods ..........................47 Appendix G Computer Operating Guidelines, Routine Care and Shipping Preparation Computer Operating Guidelines and Routine Care ................

  • Page 7: Product Features

    Product Features Standard Configuration Features The HP Point of Sale System rp3000 features may vary depending on the model. For a complete listing of the hardware and software installed on the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide on the Documentation and Diagnostics DVD.

  • Page 8: Front Panel Components

    Front Panel Components Drive configuration may vary by model. Table 1-1 Front Panel Components Dual-State Power Button Hard Drive Activity Light 5.25-inch Optical Drive (some models) Optical Drive Activity Light Sliding Drive Door Lock Sliding Drive Door Power On Light Optical Drive Eject Button NOTE: An optical drive is a DVD-ROM or DVD+R/RW drive.

  • Page 9: Rear Panel Components

    Rear Panel Components Table 1-2 Rear Panel Components Serial Connector (COM3) (optional) Line-Out Connector for powered audio devices (green) Serial Connector (COM4) (optional) Monitor Connector Line-In Audio Connector (blue) PS/2 Keyboard Connector (purple) RJ11/Integrated Modem (optional) PS/2 Mouse Connector (green) Serial Connector (COM2) Universal Serial Bus (USB) Connectors Serial Connector (COM1)

  • Page 10: Locking The Drive Door

    Locking the Drive Door The sliding door on the front of the computer can be locked to prevent access to the power button and optical drive. To lock the door, slide it all the way up (1) and turn the key to the locked position (2). Figure 1-2 Locking the Drive Door Serial Number Location...

  • Page 11: Hardware Upgrades

    Hardware Upgrades Warnings and Cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide. WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or fire: Disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

  • Page 12: Removing The Computer Cover

    Removing the Computer Cover Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs, from the computer. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.

  • Page 13: Removing The Bezel Blank

    Removing the Bezel Blank On some models, a bezel blank covering the 5.25-inch external drive bay must be removed before installing a drive. To remove a bezel blank: Remove the computer cover and place it upside down on a stable surface. Push outward on the two retaining tabs that hold the bezel blank in place (1) then pull the blank inward to remove it (2).

  • Page 14: Installing Additional Memory

    Installing Additional Memory The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 15: Populating Dimm Sockets

    Populating DIMM Sockets There are two DIMM sockets on the system board. The sockets are labeled DIMM1 and DIMM2. Figure 2-4 DIMM Socket Locations Item Description Socket Color DIMM1 socket (populate first) Black DIMM2 socket Black Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules.
  • Page 16 Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet.
  • Page 17 Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). Figure 2-6 Installing a DIMM Repeat steps 8 and 9 to install any additional modules. Return the drive cage to the down position.

  • Page 18: Removing Or Installing An Expansion Card

    Removing or Installing an Expansion Card The computer has either a full-height PCI expansion slot (1) or a full-height PCI Express x1 expansion slot (2), depending on the model. NOTE: The maximum length supported for a PCI card or a PCI Express x1 card is 16.76 cm (6.6 inches).
  • Page 19 Remove the screw that secures the expansion card slot cover or the existing expansion card to the chassis. Figure 2-9 Removing the Slot Cover Screw Remove the expansion slot cover or the existing expansion card. If you are installing an expansion card in a vacant socket, slide the expansion slot cover straight out from the side of the chassis.
  • Page 20 If you are replacing an existing card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
  • Page 21 To install a new expansion card, align the bracket on the expansion card with the open slot on the rear of the chassis and press the card straight into the expansion socket. Figure 2-12 Installing an Expansion Card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.

  • Page 22: Drive Positions

    Drive Positions Figure 2-14 Drive Positions 3.5-inch internal hard drive bay 5.25-inch external drive bay with optical drive installed (some models) To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics DVD for more information.

  • Page 23: Installing And Removing Drives

    Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue SATA connector on the system board labeled SATA 0. ● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA 1. ●...
  • Page 24 NOTE: An optical drive is a DVD-ROM or DVD+R/RW drive. To remove an optical drive: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs, from the computer. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices.
  • Page 25 Remove the four screws that secure the drive to the drive cage (1), and then slide the drive forward out of the drive bay (2). Figure 2-18 Removing the Optical Drive NOTE: When replacing a drive, use the four retainer screws that were used for the old drive when installing the new drive.
  • Page 26 Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 2-20 Connecting the Optical Drive Power and Data Cables CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can break the internal wires.

  • Page 27: Removing And Replacing The 3.5-Inch Internal Sata Hard Drive

    Removing and Replacing the 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 28 Disconnect the data cable (1) and power cable (2) from the back of the primary hard drive. Figure 2-23 Disconnecting the Hard Drive Data and Power Cables Remove the four screws on top of the drive cage that secure the hard drive in the bay. Figure 2-24 Removing the Hard Drive Retainer Screws Chapter 2 Hardware Upgrades...
  • Page 29 Slide the hard drive back approximately 1.3 cm (1/2 inch) and remove it from the drive cage. Figure 2-25 Removing the Hard Drive To install a hard drive: Follow the procedure above to remove the old hard drive. Insert the hard drive “upside down.” Align the hard drive with the hard drive bay in the drive cage so that the bottom of the hard drive is next to the optical drive compartment and the power and data connectors are up.
  • Page 30 Replace the four screws on top of the drive cage that secure the hard drive in the bay. NOTE: You must hold the hard drive in place with one hand while installing the screws to ensure that the screw holes on the hard drive are properly aligned with the screw holes on the drive cage. Figure 2-27 Replacing the Hard Drive Retainer Screws Connect the data cable (1) and power cable (2) to the back of the primary hard drive.
  • Page 31 Return the drive cage to the down position. Figure 2-29 Lowering the Drive Cage Replace the computer cover. Reconnect the power cord and any external devices, then turn on the computer. Lock any security devices that were disengaged when the computer cover was removed. NOTE: If you replaced the hard drive, use the Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer.

  • Page 32: Appendix A Specifications

    Specifications Desktop Dimensions 3.35 in 8.5 cm Height 15.17 in 38.5 cm Width 9.70 in 24.6 cm Depth Approximate Weight 17.9 lb 8.1 kg Temperature Range 50° to 104°F 10° to 40°C Operating -22° to 140°F -30° to 60°C Nonoperating Relative Humidity (noncondensing) 20-85% 20-85%...

  • Page 33: Appendix B Poweredusb Ports (Some Models)

    PoweredUSB Ports (some models) Some models have a PoweredUSB expansion card installed. This card provides one red-colored 24- volt PoweredUSB connector (1) and one teal-colored 12-volt PoweredUSB connector (2). NOTE: The rp3000 supports either a ReadyBoost module or a PoweredUSB expansion card, but it will not support both of these options.
  • Page 34 Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.
  • Page 35 To install the new PoweredUSB expansion card, lower the card into the chassis (1), install the screws that fasten the card to the chassis (2), and connect the cables to the card (3). NOTE: If there is a panel covering the opening for the ports on the rear of the chassis, you must remove the panel.
  • Page 36 Reconnect the power cord and any external devices, then turn on the computer. Lock any security devices that were disengaged when the computer cover was removed. Appendix B PoweredUSB Ports (some models) ENWW...

  • Page 37: Appendix C Powered Serial Ports

    Powered Serial Ports Two powered serial ports, COM 1 and COM 2, are standard on the computer. Some models have a powered serial port expansion card installed that supplies two additional powered serial ports, COM 3 and COM 4. Figure C-1 Powered Serial Ports Item Description...

  • Page 38: Removing The Powered Serial Port Caps

    Removing the Powered Serial Port Caps If the powered serial ports have been configured for power from the factory, they will be covered by protective plastic caps. Turn off the computer and remove the caps before connecting powered serial Point of Sale devices. Figure C-2 Removing the Powered Serial Port Caps Appendix C Powered Serial Ports...

  • Page 39: Configuring Power To A Serial Port

    Configuring Power to a Serial Port The serial ports on the HP Point of Sale System computer can be configured as standard (non-powered) serial ports or powered serial ports. Some Point of Sale devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source.
  • Page 40 Figure C-4 Powered Serial Port Expansion Card Jumper Locations Item Jumper Port Name COM 3 COM 4 To configure power to the serial ports: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs, from the computer. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 41 If you are changing the system board COM 1 or COM 2 serial port configuration: Raise the drive cage to the upright position. Figure C-5 Rotating the Drive Cage Up Place jumpers and jumper wires on the appropriate pins for COM 1 (1) and COM 2 (2). (See Table C-1 Configuring Serial Port Power on page 39 to determine the appropriate pins.) Figure C-6...
  • Page 42 Return the drive cage to the down position. Figure C-7 Lowering the Drive Cage If you are changing the Powered Serial Port Expansion Card COM 3 or COM 4 serial port configuration: Locate the Powered Serial Port Expansion Card in the expansion card slot. Remove the screw that secures the expansion card to the chassis (1).
  • Page 43 Place jumpers and jumper wires on the appropriate pins for COM 3 (1) and COM 4 (2). (See Table C-1 Configuring Serial Port Power on page 39 to determine the appropriate pins.) Figure C-9 COM 3 and COM 4 Jumpers To install the Powered Serial Port Expansion Card, align the bracket on the card with the open slot on the rear of the chassis and press the card straight into the expansion socket (1).
  • Page 44 Connect the data cable to the riser card (1) and the expansion card (2). Connect the power cable to the expansion card (3). Figure C-11 Connecting Data and Power Cables to the Powered Serial Port Expansion Card Replace the computer cover. Reconnect the power cord and any external devices, then turn on the computer.
  • Page 45 Table C-1 Configuring Serial Port Power NOTE: The first row at the top of the table above illustrates the default setting. DSUB pins 1 and 9 can be configured independently of one another. ENWW Configuring Power to a Serial Port...

  • Page 46: Battery Replacement

    Battery Replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.
  • Page 47 Raise the drive cage to the upright position. Figure D-1 Rotating the Drive Cage Up Locate the battery and battery holder on the system board. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.
  • Page 48 Return the drive cage to the down position. Figure D-3 Lowering the Drive Cage Replace the computer cover. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics DVD.

  • Page 49: Appendix E External Security Devices

    External Security Devices NOTE: For information on data security features, refer to the Computer Setup (F10) Utility Guide and the Desktop Management Guide on the Documentation and Diagnostics DVD. Installing a Security Lock The security locks displayed below and on the following page can be used to secure the computer. Cable Lock Figure E-1 Installing a Cable Lock...

  • Page 50: Padlock

    Padlock Figure E-2 Installing a Padlock HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure E-3 Securing the Cable to a Fixed Object Appendix E External Security Devices ENWW...
  • Page 51 Thread any peripheral device cables that you want to secure through the lock. Figure E-4 Threading the Peripheral Device Cables Screw the lock to the chassis using the screw provided. Figure E-5 Attaching the Lock to the Chassis ENWW Installing a Security Lock...
  • Page 52 Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure E-6 Engaging the Lock Appendix E External Security Devices ENWW...

  • Page 53: Appendix F Electrostatic Discharge

    Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ●...

  • Page 54: Appendix G Computer Operating Guidelines, Routine Care And Shipping Preparation

    Computer Operating Guidelines, Routine Care and Shipping Preparation Computer Operating Guidelines and Routine Care Follow these guidelines to properly set up and care for the computer and monitor: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 55: Optical Drive Precautions

    Optical Drive Precautions Be sure to observe the following guidelines while operating or cleaning the optical drive. Operation ● Do not move the drive during operation. This may cause it to malfunction during reading. ● Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit.

  • Page 56: Index

    Index populating sockets 9 audio connectors 3 hard drive specifications 8 installing 21 modem 3 removing 21 monitor connector 3 backup and recovery 25 restoring software 25 mouse connector 3 battery replacement 40 installation guidelines 5 network connector 3 computer cover installing locking and unlocking 43 battery 40...
  • Page 57 powered serial port expansion card 36 PoweredUSB expansion card 27 retainer screws 17 security cable lock 43 drive door 4 HP Business PC Security Lock 44 padlock 44 serial connectors 3, 31 serial number location 4 shipping preparation 49 specifications computer 26 memory 8 unlocking computer cover 43...

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