Cisco Small Business SPA502G User Manual
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Cisco Small Business SPA502G User Manual

Cisco unified communications manager express
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USER GUIDE
Cisco Small Business
Cisco Unified Communications Manager Express for IP
Phone Models SPA 50X (SPCP)
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Summary of Contents for Cisco Small Business SPA502G

  • Page 1 USER GUIDE Cisco Small Business Cisco Unified Communications Manager Express for IP Phone Models SPA 50X (SPCP)
  • Page 2 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Important Note

    This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. © 2010 Cisco Systems, Inc. All rights reserved. OL-19751-02...

  • Page 4: Table Of Contents

    Connecting a PC to Your Phone (Optional) Connecting Wired and Wireless Headsets (Optional) Verifying Phone Startup Upgrading Your Phone’s Firmware Chapter 3: Using Basic Phone Functions Using Phone Hardware and Accessories Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP)

  • Page 5: Fcc And Ic Statement

    Deleting All Numbers from the Placed Calls List Accessing Voicemail Chapter 4: Using Advanced Phone Features Logging in to Your Phone Creating Speed Dials Adding and Using Speed Dials Cisco Small Business Pro IP Phone SPA 50X User Guide (SPCP)
  • Page 6 Changing Your Password and PIN Setting Up Voice Mail Notifications Chapter 6: Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone Connecting a Single Cisco SPA 500S Connecting a Second Cisco SPA 500S...

  • Page 7: Chapter 1: Getting Started

    Business IP Phones with a SPCP phone system, such as the Cisco Unified Communications 500 Series. If you are using your Cisco Small Business IP Phone with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system, see the Cisco Small Business IP Phone SPA 50X (SIP) User Guide...
  • Page 8 Chapter 6 Using the Cisco SPA 500S This chapter describes how Attendant Console to install and use the Cisco SPA 500S Attendant Console with your IP Phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 9: Overview Of The Cisco Small Business Pro Ip Phones

    Calls can be made or received with a handset, headset or over a speaker. IP phones also have special features not available in traditional phones. The Cisco Small Business IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network.

  • Page 10: Caring For Your Phone

    Getting Started Overview of the Cisco Small Business IP Phones The following table shows the Cisco Small Business IP Phones covered in this document and their respective features: Cisco SPA Cisco SPA Cisco SPA Cisco SPA Cisco SPA 501G 502G...

  • Page 11: Understanding Your Phone's Lines And Buttons

    Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Phone Components The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones”...
  • Page 12 Ability to scroll left, right, up, or down with the four-way navigation button. (Not available on the Cisco SPA 501G.) Messages button Press to access voice mail (must be set up by your phone system administrator). Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 13: Softkey Buttons

    The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.
  • Page 14 Selects the highlighted item on the LCD screen. Trnsfer Performs a call transfer. Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 15: Using Keypad Shortcuts

    Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 501G.) For example, on the Cisco SPA 590G, to change your ring settings, press 3 for Settings and then press 2 for Ring Type.

  • Page 16: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 15 • Phone Connections, page 16 • Connecting the Handset, page 17 •...

  • Page 17: Phone Connections

    CAUTION: Do not plug a telephone line cord into the port marked “AUX.” CAUTION Phone Connections The following photo shows where you need to connect parts of the phone. Figure 1 Phone Connections Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 18: Connecting The Handset

    Do not attach the desk stand if you want to mount the phone to the wall. If you are NOTE attaching a Cisco SPA 500S attendant console, attach the console before attaching the desk stand. Connect the phone stand by lining up the tabs on the stand with the slots on the STEP 1 phone body.

  • Page 19: Mounting The Phone To The Wall (Optional)

    Mounting the Phone to the Wall (Optional) Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 20 Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation. Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 3 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 21 Installing Your Phone Mounting the Phone to the Wall (Optional) (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 4 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 22 Installing Your Phone Mounting the Phone to the Wall (Optional) Plug in the Ethernet and power cables. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 23 Installing Your Phone Mounting the Phone to the Wall (Optional) Hang onto screws mounted in the wall. STEP 5 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 24: Reverse The Handset Retention Tab

    If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 25: Connecting Your Phone To The Network

    STEP 2 network switch, on your network. Connecting the Phone to the Wireless Network You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network. NOTE •...

  • Page 26: Connecting A Pc To Your Phone (Optional)

    STEP 5 Connecting a PC to Your Phone (Optional) To connect a PC to your phone (optional): Cisco does not recommend connecting a PC to the phone when it is operating NOTE wirelessly. To provide network access to a PC, connect one end of an additional Ethernet STEP 1 cable (not provided) to the PC port on the back of the phone body.

  • Page 27: Verifying Phone Startup

    Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network.” All of the lights on the phone will flash. After your phone is successfully connected to the network and receives a basic configuration, the extension number appears on the display screen (on models with a display screen) and the phone has dial tone.

  • Page 28: Upgrading Your Phone's Firmware

    Installing Your Phone Upgrading Your Phone’s Firmware On models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should hear a dial tone when picking up the handset or pressing the speakerphone button.

  • Page 29: Chapter 3: Using Basic Phone Functions

    Picking Up a Call from Another Extension, page 36 • Placing a Three-Way Conference Call, page 37 • Using the Local Directory, page 38 • Using the Call History Lists, page 38 • Accessing Voicemail, page 39 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

  • Page 30: Using Phone Hardware And Accessories

    (If you are switching from the handset to a wireless headset, however, do not replace the handset or you will disconnect the call.) Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 31: Adjusting Call Volume And Muting

    Press OK (except on the Cisco SPA 501G model). Adjusting the Ringer Volume To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker button is off. Press OK (except on the Cisco SPA 501G model). Using Mute To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone.

  • Page 32: Using Hold And Resume

    To resume the call, press the flashing red line button for the call. (On the Cisco SPA 502G, press the Resume softkey.) If you have multiple calls, all calls are put on hold except the active call.

  • Page 33: Ending A Call

    Blind—You transfer the call without speaking to the other party to which you are transferring the call. Performing an Attended Transfer Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: During an active call, press Trnsfer. The call is placed on hold and a new line is STEP 1 opened to dial the number.

  • Page 34: Redialing A Number

    Press the Transfer button again. STEP 3 Redialing a Number Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: To redial the last number called, press the Redial softkey twice. To redial another number: Press the Redial softkey and select the desired number.

  • Page 35: Viewing And Returning Missed Calls

    If the LCD screen shows a missed call, press the Miss softkey to view a list of missed calls. • If the LCD screen does not show a missed call: a. Press the Setup button. b. Select Call History. c. Select Missed Calls. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 36: Forwarding All Calls To Another Number

    To activate Do Not Disturb, press more and then press DnD. The LCD screen indicates that Do Not Disturb is turned on for your phone. To deactivate Do Not Disturb: To deactivate Do Not Disturb, press the DnD softkey. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 37: Picking Up A Call From Another Extension

    Placing a Three-Way Conference Call Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: To initiate a conference call: During an active call, press more and then press Confrn. The first call is placed on STEP 1 hold, a second line is opened, and you hear a dial tone.

  • Page 38: Placing A Three-Way Conference Call

    When the second person answers, press the Conference button again. All three STEP 3 parties are connected in the conference call. When you hang up, the other two parties are disconnected. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 39: Using The Local Directory

    Using the Call History Lists Using the Call History Lists To use the Call History lists: Press the Setup button. STEP 1 Scroll to Call History and press Select. STEP 2 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 40: Deleting All Numbers From The Placed Calls List

    To access voicemail, press the Messages button on your phone. Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 41: Cisco Small Business Pro Ip Phone Spa 50X User Guide (Spcp)

    Customizing Your LCD Screen, page 44 • Updating Your Ring Tone, page 46 • Using the Interactive Voice Response Menu on the Cisco SPA 501G, page 47 • Advanced Procedures for Technical Support Personnel, page 48 Logging in to Your Phone Your phone system provides a feature called extension mobility.

  • Page 42: Creating Speed Dials

    You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL. You can also configure additional speed dials on unused line buttons on your phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 43: Adding And Using Speed Dials

    “Configuring Speed Dials and Fast Dials,” on page Adding and Using Speed Dials Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: To add a personal speed dial number, you can use the phone menu to add a speed dial that is not associated with a line button.
  • Page 44 Press the assigned number for the speed dial, then press AbbrDial. The phone STEP 2 number is dialed. If you have configured an unused line button with a speed dial number, press the NOTE button to dial. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 45: Monitoring/Accessing Another Phone From Your Phone

    STEP 1 Scroll to Settings and press Select. STEP 2 Scroll to Screen Contrast and press Select. STEP 3 Use the navigation button to adjust the screen contrast: STEP 4 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 46: Setting The Back Light Timer

    Scroll to Enable Screen Saver and press Edit. b. Press Y/N until the desired option appears: Yes to enable a screen saver or No to disable this feature. c. Press OK to save the changes. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 47: Turning On The Screen Saver Immediately

    Press Activate. STEP 3 Updating Your Ring Tone To adjust the ring tone on the Cisco SPA 501G, start a web browser and enter the NOTE IP address of the phone to use the web configuration utility. Each extension of your phone can have a different ring tone. You can also create your own ring tones.

  • Page 48: Using The Interactive Voice Response Menu On The Cisco Spa 501G

    STEP 6 Using the Interactive Voice Response Menu on the Cisco SPA 501G The Cisco SPA 501G provides an interactive voice response menu. You can enter options and receive information about the phone and its operation. To access the IVR: Press the Setup button.

  • Page 49: Advanced Procedures For Technical Support Personnel

    To restart your phone and reboot the firmware: Press the Setup button. STEP 1 Scroll to Reboot and press Select. STEP 2 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 50 Scroll to Factory Reset and press Select. STEP 2 When the confirmation message appears, press OK to confirm or press Cancel to STEP 3 close the message without resetting the phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 51: Chapter 5: Using The Web Interface

    When your phone is connected to a Cisco Unified Communications 500, you can use Cisco Unified CME in a web browser. Use Internet Explorer version 6 to access the web pages. You can use a computer that is connected directly to the phone.

  • Page 52: Configuring Speed Dials And Fast Dials

    A speed dial appears automatically on an unused line button on the phone. • Personal speed dials, or fast dials, are numbers that you can store in Directories > Corporate Directory > Personal Speed Dial. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 53 Using the Web Interface Configuring Speed Dials and Fast Dials To configure your speed dials or fast dials: Log in to the Cisco Unified Communications Express web page. See “Logging In STEP 1 to the Web Interface,” on page From the menu, choose Configure > Phones.

  • Page 54: Changing Your Password And Pin

    STEP 5 Changing Your Password and PIN You can change your password and PIN by using the web pages. Log in to the Cisco Unified Communications Express web page. See “Logging In STEP 1 to the Web Interface,” on page From the menu, choose Configure >...
  • Page 55 Click Apply to save your settings, and then click Back to List to return to the list. STEP 5 Set up additional notification devices, as needed. STEP 6 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 56: Chapter 6: Using The Cisco Spa 500S Attendant Console

    Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your IP Phone. Figure 1 Cisco SPA 500S Attendant Console Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 57: Connecting The Cisco Spa 500S Attendant Console To The Ip Phone

    LEDS. The Cisco SPA 500S attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines.

  • Page 58: Connecting A Single Cisco Spa 500S

    Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone Connecting a Single Cisco SPA 500S Turn both the IP phone and Cisco SPA 500S face down. STEP 1 Align the screw hole in the IP phone with one of the holes on the attachment arm.
  • Page 59 Connecting the Cisco SPA 500S Attendant Console to the IP Phone Using an attachment arm screw, secure the attachment arm to the IP phone. STEP 4 Align the right screw hole in the Cisco SPA 500S with the unused hole on the STEP 5 attachment arm.
  • Page 60 CAUTION only the auxiliary cable provided with the Cisco SPA 500S. Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the STEP 8 auxiliary cable to this port. Locate the AUX port on the back of the IP phone. Connect the other end of the STEP 9 auxiliary cable to this port.
  • Page 61 Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 10 Attach the appropriate desktop stand to each unit.

  • Page 62: Connecting A Second Cisco Spa 500S

    “Connecting the Cisco SPA 500S Attendant Console to the IP Phone” section on page Align the left screw hole in the first Cisco SPA 500S with one of the holes on the STEP 2 attachment arm. Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
  • Page 63 Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable CAUTION provided with the Cisco SPA 500S. Locate the AUX OUT port on the back of the first Cisco SPA 500S. Connect one STEP 7 end of the auxiliary cable to this port.

  • Page 64: Configuring The Cisco Spa 500S

    To configure the Cisco SPA 500S, you can use the web user interface for the IP phone to which the Cisco SPA 500S is attached. See the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on Cisco.com.

  • Page 65: Monitoring The Cisco Spa 500S

    Monitoring the Cisco SPA 500S To view the status of the Cisco SPA 500S: Log in to the web interface. STEP 1 Click the Att Console Status tab. STEP 2 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)

  • Page 66: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Online Technical Support www.cisco.com/support and Documentation (Login...
  • Page 67 Cisco IP phone. Cisco WBP54G Wireless-G Bridge for Phone Adapters User Guide • — Installation and use of the WBP54G wireless bridge with your Cisco IP phone. Cisco Small Business SPA 500 Series and WIP310 IP Phone Administration •...

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