Table of contents 1 First-time setup Identifying hardware for setup ................ 1 Setting up the computer .................. 2 Step 1: Insert the battery .............. 3 Step 2: Connect the computer to external power ......4 Step 3: Open the computer ............5 Step 4: Turn on the computer ............
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The computer is unable to start up ..........26 The computer screen is blank ............ 27 Software is functioning abnormally ..........27 The computer is turned on but not responding ......28 The computer is unusually warm ..........29 An external device is not working ..........29 The wireless network connection is not working ......
First-time setup Identifying hardware for setup To set up the computer for the first time, you will need the computer, the AC adapter, the power cord, and the primary battery. Components included with the computer may vary by region or NOTE: country and by model.
Setting up the computer To reduce the risk of file corruption, observe the following CAUTION: practices during the hardware and software setup procedures: Do not unplug the computer from external power. Do not shut down the computer or initiate Sleep or Hibernation. Computer setup involves the following tasks: Inserting the battery into the computer Connecting the computer to external power...
Step 1: Insert the battery To insert the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Insert the battery into the battery bay (1) until it is seated. The battery release latches (2) automatically lock the battery into place.
Step 2: Connect the computer to external power Power cords and AC outlets vary in appearance by region and NOTE: country. To connect the computer to external power: Plug the AC adapter into the power connector (1) on the computer. Plug the power cord into the AC adapter (2).
Step 4: Turn on the computer To turn on the computer: ▲ Press the power button (1). The power light (2) turns on. Step 5: Set up the software After the computer is turned on, it will go through software setup. Follow the on-screen instructions to set up the software.
Step 6: Create recovery discs (recommended) You can use HP Backup & Recovery Manager to create a set of recovery discs containing your full factory image. You can use the recovery discs to start up (boot) the computer and restore the operating system and software programs to factory settings in case of system failure or instability.
Quick tour Identifying the hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features included on most computer models. Top components Lights Component Component Caps lock light Power light Wireless light Identifying the hardware...
Keys Component Component esc key Windows applications key fn key Embedded numeric keypad keys Windows logo key Function keys Identifying the hardware...
Wireless antennae (select models only) On select computer models, wireless antennae send and receive signals from one or more wireless devices. These antennae are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the NOTE: antennae free from obstructions.
Finding information Finding Help and Support Help and Support is preinstalled on the computer. Access to Help NOTE: and Support does not require an Internet connection. You can access Help and Support by selecting Start > Help and Support. In addition to providing information about the Windows® operating system, Help and Support includes these topics: ●...
Identifying installed software and hardware ▲ To see a list of the software that is preinstalled on the computer, select Start > All Programs. Double-click the name of a program if you want to open it. NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions, which may be provided with the software, on disc, or on the manufacturer’s Web site.
Next steps Protecting the computer The information in this section explains how to protect the computer from damage caused by a virus, a security breach, a power surge, or system failure. Protecting the computer from viruses When you use the computer for e-mail or Internet access, you expose it to computer viruses that can disable the operating system, programs, or utilities or cause them to function abnormally.
To optimize the computer’s privacy protection features, follow these guidelines: ● Keep the operating system and software updated. Many software updates contain security enhancements. ● Use a firewall. Firewall software monitors incoming traffic on the computer to block messages that do not meet specific security criteria. Some firewalls also monitor outgoing traffic.
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To reduce the risk of serious injury, read the Safety & Comfort WARNING! Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. To access this document, select Start >...
Connecting to a computer network The computer has the following networking capabilities: ● Local area network (LAN) ● Wireless local area network (WLAN) ● Bluetooth® If you plan to connect the computer to a home office LAN or WLAN, refer to Help and Support for information on networking.
Installing additional hardware and software Installing hardware To install additional hardware, such as an optional printer, follow the instructions provided by the hardware manufacturer to install the device and any required drivers. Locating and installing software Software on the computer is provided in the following forms: ●...
Updating the software installed on the computer Most software, including the operating system, is updated frequently by the manufacturer or provider. Important updates to the software included with the computer may have been released since the computer left the factory. Some updates may affect the way the computer responds to optional software or external devices.
Troubleshooting Troubleshooting resources If you experience computer problems, perform these troubleshooting steps in the order provided until the problem is resolved: ● Refer to “Quick troubleshooting,” the next section in this chapter. ● Access Web site links and additional information about the computer through Help and Support.
Quick troubleshooting The computer is unable to start up When the computer is turned on, the power light turns on. If the computer and the power light do not turn on when you press the power button, adequate power may not be available to the computer. The following suggestions may help you determine why the computer will not start up: ●...
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state or in Hibernation. To exit Sleep or Hibernation, briefly press the power button.
The computer is turned on but not responding If the computer is turned on but not responding to software or keyboard commands, turn off the computer by using the standard shutdown procedure: 1. Save your work and close all open programs. 2. Shut down the computer through the operating system by clicking Start, clicking the arrow next to the Lock button, and then clicking Shut Down.
The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is overheating, allow the computer to cool to room temperature.
The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: If you cannot connect to a corporate network, contact the IT NOTE: administrator. ● Be sure that the wireless device is turned on and the wireless light on the computer is blue.
Contacting technical support If the computer is connected to the Internet, select Start > Help and Support > Contact support to start a chat session with a support specialist or to access the technical support telephone numbers. For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ●...
Backup and recovery Creating recovery discs After setting up the computer for the first time, be sure to create a set of recovery discs of the full factory image. The recovery discs are used to start up (boot) the computer and recover the operating system and software to factory settings in case of system instability or failure.
Backing up your information NOTE: You can only recover files that you have previously backed up. HP recommends that you use HP Backup & Recovery Manager to create an entire drive backup as soon as you set up your computer. With HP Backup &...
Backup suggestions ● Create a set of recovery discs using HP Backup & Recovery Manager. ● Create system recovery points using HP Backup & Recovery Manager, and periodically copy them to disc. ● Store personal files in the Documents folder and back up these files periodically. ●...
Backing up specific files or folders You can back up specific files or folders to the recovery partition on the hard drive, to an optional external hard drive, or to optical discs (CDs or DVDs). NOTE: This process will take several minutes, depending on the file size and the speed of the computer.
Creating recovery points When you back up modifications since your last backup, you are creating system recovery points. This allows you to save a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes made to your system.
Performing a recovery NOTE: You can only recover files that you have previously backed up. HP recommends that you use HP Backup & Recovery Manager to create an entire drive backup as soon as you set up your computer. HP Backup & Recovery Manager helps you with the following tasks for safeguarding your information and restoring it in case of a system failure: ●...
Initiating a recovery in Windows To initiate a recovery in Windows, follow these steps: Back up all personal files. Select Start > All Programs > HP Backup & Recovery > Backup & Recovery Manager. Click Next. Click Perform a recovery, and then click Next. Follow the on-screen instructions.
Initiating a recovery from the hard drive recovery partition To initiate a recovery from the hard drive recovery partition, follow these steps: Back up all personal files. Restart the computer, and then press f11 before the Windows operating system loads. Click a recovery option, and then click Next.
Operating environment and input power Operating environment The operating environment information in the following table may be helpful if you plan to use or transport the computer in extreme environments. Factor Metric U.S. Temperature Operating (not writing to optical 0°C to 35°C 32°F to 95°F disc) Operating (writing to optical disc)
Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Routine care Cleaning the display CAUTION: To prevent permanent damage to the computer, never spray water, cleaning fluids, or chemicals on the display. To remove smudges and lint, frequently clean the display with a soft, damp, lint-free cloth. If the screen requires additional cleaning, use premoistened antistatic wipes or an antistatic screen cleaner.
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● If you plan to use the computer during a flight, check with the airline in advance. In-flight computer use is at the discretion of the airline. ● If the computer will be unused and disconnected from external power for more than 2 weeks, remove the battery and store it separately.