Dell DR4000 Owner's Manual
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Dell DR4000 Owner's Manual

Dell DR4000 Owner's Manual

Owner's manual
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See also: Administrator's Manual, Reference Manual
Dell DR4000 Systems
Owner's Manual
Regulatory Model E13S Series
Regulatory Type E13S001
Table of Contents
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Summary of Contents for Dell DR4000

  • Page 1 Dell DR4000 Systems Owner’s Manual Regulatory Model E13S Series Regulatory Type E13S001...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the DELL logo, and PowerVault™ are trademarks of Dell Inc. Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products.

  • Page 3: Table Of Contents

    Contents About Your System ....Accessing System Features During Startup ..Front-Panel Features and Indicators ..Hard-Drive Indicator Patterns .
  • Page 4 Using the System Setup Program Navigation Keys ....System Setup Options ....Main Screen .
  • Page 5 Opening and Closing the System ... . Opening the System ....Closing the System ....Cooling Shroud .
  • Page 6 System Memory ..... General Memory Module Installation Guidelines ..... . Mode-Specific Guidelines .
  • Page 7 Control Panel Assembly—LED ... . . Removing the Control-Panel Module–LED ..Installing the Control-Panel Module–LED ..Front-Panel I/O Module ....Removing the Front-Panel I/O Module .
  • Page 8 Troubleshooting a Wet System ... . . Troubleshooting a Damaged System ..Troubleshooting the System Battery ..Troubleshooting Power Supplies .
  • Page 9 ..... . Contacting Dell .....
  • Page 10 Contents...

  • Page 11: About Your System

    For more information, see the BMC or iDRAC user documentation at support.dell.com/manual. Enters the RAID configuration utility. For more information, see the documentation for your SAS RAID card at support.dell.com/manual. Enters the utility to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC at support.dell.com/manual.

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, Icon Description or Connector LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights" on page 19. Power-on indicator/ The power-on indicator lights power button...
  • Page 13 Item Indicator, Button, Icon Description or Connector NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

  • Page 14: Hard-Drive Indicator Patterns

    Hard-Drive Indicator Patterns Figure 1-2. Hard-Drive Indicators hard-drive activity indicator 2 hard-drive status indicator (green) (green and amber) Drive-Status Indicator Pattern Condition Blinks green two times per second Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.

  • Page 15: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern Condition Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, off three Rebuild aborted seconds, amber three seconds, and off three seconds Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the back panel of the system.
  • Page 16 Item Indicator, Button, or Icon Description Connector PCIe expansion card Connects one internal and three slots using riser card external PCI Express Generation 2 expansion cards. Slot 1: PCIe x4, half-length, full-height Slot 2: PCIe x4, full-length, full-height Slot 3: PCIe x8, half-length, full-height Slot 4: PCIe x4, internal slot for integrated card NOTE:...

  • Page 17: Nic Indicator Codes

    NIC Indicator Codes Figure 1-4. NIC Indicators link indicator activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is green The NIC is connected to a valid network link at 1000 Mbps.

  • Page 18: Power Indicator Codes

    Table 1-1. LED States during Normal Powered Operation of NVRAM Card Green Indicator Amber Indicator Description Steady Card is activated and operational. Steady Error due to one or more of the following: • Supercapacitors are not connected. • Flash module is either not connected or is not responding.

  • Page 19: Diagnostic Lights

    • Alternating green and amber — When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply. Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply.
  • Page 20 Table 1-3. Diagnostic Indicator Codes Code Causes Corrective Action The system is in a normal Plug the system into a working off condition or a possible electrical outlet and press the pre-BIOS failure has power button. occurred. Information only. The diagnostic lights are not lit after the system successfully boots to the operating system.
  • Page 21 Memory" on page 129. Possible system board See "Getting Help" on page 149. resource and/or system board hardware failure. Possible system resource See "Contacting Dell" on configuration error. page 149. Other failure. Ensure that the hard drives are properly connected. See "Troubleshooting a Hard Drive"...

  • Page 22: System Messages

    System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running or the operating system's documentation for an explanation of the message and recommended action.
  • Page 23 Message Causes Corrective Actions The iDRAC6 is not Wait for the system Alert! iDRAC6 not responding to BIOS to reboot. responding. communication either Rebooting. because it is not functioning properly or has not completed initialization. The system reboots. The iDRAC6 stops Remove AC power to the Alert! iDRAC6 not responding.

  • Page 24: System Configuration

    Message Causes Corrective Actions The system configuration If any system components Alert! Power of processor(s), were just upgraded, required exceeds memory modules, return the system to the PSU wattage. and expansion cards may previous configuration. Check PSU and not be supported by the If the system boots without system power supplies.

  • Page 25: Bios Update

    Message Causes Corrective Actions Remote BIOS update Retry the BIOS update. BIOS Update attempt failed. If problem persists, Attempt Failed! see "Getting Help" on page 149. NVRAM_CLR jumper is Move the NVRAM_CLR Caution! installed in the clear setting. jumper to the default NVRAM_CLR jumper CMOS has been cleared.

  • Page 26: System Halted

    Message Causes Corrective Actions Mismatched processors have Ensure that all processors CPUs with been installed in the system. have the same cache size, different cache number of cores and logical sizes detected. processors, and power rating. CPUs with Ensure that the processors different core are properly installed.
  • Page 27 Message Causes Corrective Actions The OS NIC interface is set Check the system Embedded NIC in BIOS. The Management management software or the Shared NIC interface is set System Setup program for ...
  • Page 28 Message Causes Corrective Actions The USB ports are disabled Power down and restart the Local keyboard in the system BIOS. system from the power may not work button, and then enter the because all user System Setup program to accessible USB enable the USB port(s).
  • Page 29 Message Causes Corrective Actions POST memory test was Information only. Memory tests terminated by pressing the terminated by spacebar. keystroke. Invalid memory Ensure that the memory MEMTEST lane configuration. Mismatched modules are installed in a failure memory modules are valid configuration. detected on installed.
  • Page 30 Message Causes Corrective Actions Incorrect configuration Check the hard drive No boot sector on settings in System Setup configuration settings in the hard drive. program, or no operating System Setup program. system on hard drive. See "Using the System Setup Program and UEFI Boot Manager"...
  • Page 31 Message Causes Corrective Actions The operating system cannot Replace the USB medium Read fault read from the hard drive or and device. Ensure that the Requested sector USB device, the system could USB cables and SAS not found. not find a particular sector on backplane cables are properly the disk, or the requested connected.
  • Page 32 Message Causes Corrective Actions Memory has been added or If memory has been added or The amount of removed or a memory removed, this message is system memory has module may be faulty. informative and can be changed. ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit...
  • Page 33 Message Causes Corrective Actions A memory module without a Replace the memory Thermal sensor thermal sensor is installed in module. See "System not detected the specified memory slot. Memory" on page 76. Faulty battery or faulty chip. See "Troubleshooting the Time-of-day System Battery"...
  • Page 34 The iDRAC6 Enterprise card flash memory or BMC SPI Restore the flash memory flash may be corrupted. using the latest version on support.dell.com. See the Integrated Dell Remote Access Controller 6 (iDRAC6) User Guide for instructions on performing a field replacement of the flash memory.

  • Page 35: System Event Log

    Message Causes Corrective Actions Invalid memory Ensure that the memory Unsupported configuration. modules are installed in a memory Memory modules are valid configuration. configuration. mismatched in the See "General Memory DIMM mismatch specified slots. Module across slots Installation Guidelines" on detected: page 76.
  • Page 36 Message Causes Corrective Actions The system configuration of If any system components Warning! Power processor(s), memory were just upgraded, required exceeds modules, and expansion return the system to the PSU wattage. cards may not be supported previous configuration. If Check PSU and by the power supplies.

  • Page 37: Warning Messages

    Drive" on page 131. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary on support.dell.com/manuals. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.

  • Page 38: Other Information You May Need

    NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...

  • Page 39: Using The System Setup Program And Uefi Boot Manager

    Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • View the system hardware configuration •...

  • Page 40: Using The System Setup Program Navigation Keys

    Using the System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. , , <+>, Cycles through the settings in a field. In many – <...

  • Page 41: System Setup Options

    System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time...
  • Page 42 Option Description Boot Settings See "Boot Settings Screen" on page 45. Integrated Devices See "Integrated Devices Screen" on page 45. PCI IRQ Displays a screen to change the IRQ assigned to each of the Assignment integrated devices on the PCI bus, and any installed expansion card that requires an IRQ.

  • Page 43: Memory Settings Screen

    Memory Settings Screen Option Description System Memory Size Displays the system memory size. System Memory Type Displays the system memory type. System Memory Speed Displays the system memory speed. Video Memory Displays the video memory size. System Memory Testing Specifies whether system memory tests are run at system (Enabled default) boot.
  • Page 44 Option Description Logical Processor Each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS (Enabled default) reports both logical processors. If set to Disabled, only one logical processor is monitored by the BIOS. Virtualization Technology Enables or disables virtualization software to use the (Disabled default)

  • Page 45: Boot Settings Screen

    Boot Settings Screen Option Description CAUTION: Boot Mode Switching the boot mode could prevent the system from booting if the operating system was (BIOS default) not installed in the same boot mode. Setting this field to BIOS allows compatibility with non- UEFI operating systems.

  • Page 46: Pci Irq Assignments Screen

    Option Description Embedded Gb NICx Enables or disables the embedded NICs. Options are (NIC1 default: Enabled Enabled, Enabled with PXE, and Enabled with iSCSI with PXE; Boot. PXE support allows the system to boot from the Other NICs: Enabled) network. MAC Address Displays the MAC address for the NIC.

  • Page 47: Serial Communication Screen

    Serial Communication Screen Option Description Serial Communication Selects whether the serial communication devices (On without Console (Serial Device 1 and Serial Device 2) are enabled in Redirection default) BIOS. BIOS console redirection can also be enabled and the port address used can be specified. Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.

  • Page 48: Power Management Screen

    Power Management Screen Option Description Power Options are OS Control, Active Power Controller, Custom, Management or Maximum Performance. For all but the Custom setting, the (Active Power BIOS pre-configures the power settings on this screen as follows: Controller • OS Control sets the CPU power to OS DBPM, the fan power to default) Minimum Power, and the memory power to Maximum Performance.
  • Page 49 Option Description Setup Password Restricts access to the System Setup program by using a setup password. NOTE: For more information, see "Using the System Password" on page 51. Password Status When Setup Password is assigned and this field is (Unlocked default) Locked, the system password cannot be changed or disabled at system start-up.

  • Page 50: Exit Screen

    Determines when the system restarts after power is restored. Options are Immediate (no delay), (Immediate default) Random (between 30 to 240 seconds for Integrated Dell Remote Access Controller (iDRAC), or 45 to 240 seconds for BMC), or User Defined. User Defined Delay Determines the user defined AC Recovery Delay.

  • Page 51: System And Setup Password Features

    System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 146. Your system is shipped without the system password feature enabled in BIOS. CAUTION: The password features provide a basic level of security for the data on your system.
  • Page 52 4 Press . 5 To confirm your password, type it a second time and press . System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot the system now for the password protection to take effect or continue working.

  • Page 53: Using The Setup Password

    Disabling the System Password If the system password is already set, you can disable it by typing the password during POST and pressing or you can enter the system setup and press twice when you are in the system password menu. Changing an Existing System Password 1 Enter the System Setup program by pressing ...

  • Page 54: Embedded System Management

    Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens.

  • Page 55: Baseboard Management Controller Configuration

    Lifecycle Controller User Guide support.dell.com/manuals. NOTE: To reinstall and deploy the operating system, use the Recovery Manager solution available for download at support.dell.com. Baseboard Management Controller Configuration NOTE: The Baseboard Management Controller (BMC) utility is replaced by the iDRAC6 utility.

  • Page 56: Entering The Bmc Setup Module

    Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press when prompted after POST. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.

  • Page 57: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 58 Figure 3-1. Inside the System cooling fan internal hard drives (2) expansion-card riser power supply bays (2) cooling shroud heat sink/processor (2) memory modules (8) system cooling fans (4) SAS backplane hard drives (12) Installing System Components...

  • Page 59: Front Bezel

    Front Bezel Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system.

  • Page 60: Installing The Front Bezel

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Closing The System

    Figure 3-3. Opening and Closing the System system cover latch latch release lock Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis.

  • Page 62: Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Installing The Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Installing A Hard-Drive Blank

    Figure 3-5. Removing or Installing a Hard-Drive Blank hard-drive blank release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hot-Swap Hard Drive 1 If applicable, remove the front bezel.

  • Page 65: Installing A Hot-Swap Hard Drive

    Figure 3-6. Removing and Installing a Hot-Swap Hard Drive release button hard-drive carrier handle Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.

  • Page 66: Removing A Hard Drive From A Hard-Drive Carrier

    4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-6. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.

  • Page 67: Installing A Hard Drive Into A Hard-Drive Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 68 Figure 3-8. Removing and Installing an Internal Hard-Drive Bay internal hard drives (2) release latch internal hard-drive bay support bracket Installing System Components...

  • Page 69: Installing An Internal Hard-Drive Bay

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Installing A Hard Drive Into A Hard-Drive Bay

    (4) internal hard drive *Screws are supplied along with the hard drives ordered from Dell. Installing a Hard Drive Into a Hard-Drive Bay 1 Insert the hard drive into the internal hard-drive bay with the connector end of the drive at the back, until it is flush with the back of the hard-drive bay.

  • Page 71: Cooling Fans

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 72 Figure 3-10. Removing and Installing a Fan fans (5) release tab fan power cable Installing System Components...

  • Page 73: Installing A Cooling Fan

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Installing A Power Supply

    Figure 3-11. Removing and Installing a Power Supply power supply power supply handle velcro strap release latch Installing a Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place.

  • Page 76: System Memory

    System Memory Your system supports up to eight dual-rank registered DIMMs (RDIMMs)of 1067 MHz or 1333 MHz. The system contains eight memory sockets split into two sets of four sockets, one set per processor. Each four-socket set is organized into three channels. Two DIMMs for channel 0 and a single DIMM for channel 1 and 2.

  • Page 77: Mode-Specific Guidelines

    • The memory speed of each channel depends on the memory configuration: – For single or dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel supports up to 1067 MHz. –...

  • Page 78: Removing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Installing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 80 Figure 3-12. Removing and Installing a Memory Module memory module memory module socket ejectors (2) alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 81: Expansion Cards And Expansion-Card Risers

    The system should have already changed the value to reflect the newly installed memory. 13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, to ensure that the memory modules are firmly seated in their sockets.

  • Page 82: Removing An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Removing An Expansion-Card Riser

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84: Installing An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 85 3 Open the system. See "Opening the System" on page 60. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 62. 5 Open the expansion-card latch and remove the filler bracket. See Figure 3-14. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system.

  • Page 86: Installing An Expansion-Card Riser

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Removing The Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 88 Figure 3-15. Installing and Removing the Storage Controller Card storage connector expansion-card riser storage controller card storage controller card cable SAS data cable connector release lever (blue) Installing System Components...

  • Page 89: Installing The Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Idrac6 Express Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Installing An Idrac6 Express Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 92 Figure 3-16. Removing and Installing an iDRAC6 Express Card iDRAC6 Express card plastic standoff tab notch clip 7 Reinstall all expansion cards in the expansion-card riser. See "Installing an Expansion Card" on page 84. 8 Close the system. See "Closing the System" on page 61. 9 Reconnect the system and peripherals to their power sources, and turn them on.

  • Page 93: Idrac6 Enterprise Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Installing An Idrac6 Enterprise Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Processors

    Figure 3-17. Removing and Installing an iDRAC6 Enterprise Card VFlash SD card VFlash media slot iDRAC6 Enterprise card retention standoff posts (2) retention standoff tabs (2) iDRAC6 Enterprise card connector 7 Close the system. See "Closing the System" on page 61. 8 Reconnect the system and peripherals to their power sources, and turn them on.
  • Page 96 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Prior to upgrading your system, download the latest system BIOS version from support.dell.com.
  • Page 97 Figure 3-18. Installing and Removing the Heat Sink heat sink retention screws (4) 10 Rotate the processor shield upward and out of the way. See Figure 3-19. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
  • Page 98 Figure 3-19. Installing and Removing a Processor processor processor shield notch in processor socket key ZIF socket socket-release lever Installing System Components...

  • Page 99: Installing A Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: System Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 101 Figure 3-20. Replacing the System Battery system battery negative side of battery connector positive side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 82. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card"...
  • Page 102 9 Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector. 10 Support the battery connector by pressing down firmly on the positive side of the connector.

  • Page 103: Raid Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Installing The Raid Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 105 –LED Figure 3-22. Removing and Installing the Control Panel bracket control-panel cable power button board power button control-panel module Installing System Components...

  • Page 106: Installing The Control-Panel Module-Led

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Front-Panel I/O Module

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 108 Figure 3-23. Removing and Installing the Front-Panel I/O Module front-panel I/O cable bracket front-panel I/O module mounting screws (3) Installing System Components...

  • Page 109: Installing The Front-Panel I/O Module

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 110 5 Disconnect the power cable from the end of the SAS backplane. 6 Disconnect the SAS data cables from the backplane. 7 Disconnect the USB cable and the control-panel cable. CAUTION: Handle the cables gently to prevent damage. 8 Disconnect the internal hard-drive cables. 9 While pressing the two blue latches toward each other, lift the backplane upward.
  • Page 111 Figure 3-24. Removing and Installing a SAS Backplane SAS backplane backplane retention latches (2) SAS cables control panel module cable USB memory key connector SAS backplane power cable control panel cable internal hard drive cables (2) USB cable SAS backplane cable Installing System Components...

  • Page 112: Installing The Sas Backplane

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 114 Figure 3-25. Removing and Installing the Power Distribution Board screws (3) power supply connector power-interposer board blue tab power-distribution board fan module cable connector Installing System Components...

  • Page 115: Installing The Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 116: System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 117 CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis. See Figure 3-26. Figure 3-26. Removing and Installing the System Board screws (9) system board assembly Installing System Components...

  • Page 118: Installing The System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 119 13 If applicable, install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 94. 14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 91. 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 63.
  • Page 120 Installing System Components...

  • Page 121: Troubleshooting Your System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 122: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate Embedded System diagnostic test. See "Running the Embedded System Diagnostics" on page 140. If the tests run successfully, the problem is not related to video hardware.

  • Page 123: Troubleshooting A Serial I/O Device

    7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...

  • Page 124: Troubleshooting An Nvram Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 125 • Hard drives • SAS backplane • USB memory keys • NIC hardware key • Expansion-card riser • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processors and heat sinks •...

  • Page 126: Troubleshooting A Damaged System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 127: Troubleshooting Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 128: Troubleshooting System Cooling Problems

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 129: Troubleshooting System Memory

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 130 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 60. 7 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 62. 8 Check the memory channels and ensure that they are populated correctly.

  • Page 131: Troubleshooting A Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 132: Troubleshooting An Internal Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 133: Troubleshooting A Storage Controller

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 134: Troubleshooting Expansion Cards

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 135 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 84. 6 Ensure that each expansion-card riser is firmly seated in its connector. See "Installing an Expansion-Card Riser" on page 86. 7 Close the system.

  • Page 136: Troubleshooting Processors

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 137 13 Run the appropriate Embedded System diagnostic test. See "Running the System Diagnostics" on page 139. If the test fails, the processor is faulty. See "Getting Help" on page 149. 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 138 Troubleshooting Your System...

  • Page 139: Running The System Diagnostics

    If you experience a problem with your system, run the diagnostics through the system GUI before calling for technical assistance. The purpose of the Dell diagnostics suite is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 140: Running The Embedded System Diagnostics

    Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen. CAUTION: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. 1 As the system boots, press ...

  • Page 141: Selecting Devices For Testing

    Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing.
  • Page 142 Running the System Diagnostics...

  • Page 143: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board.

  • Page 144: System Board Connectors

    System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1. System Board Connectors Jumpers and Connectors...
  • Page 145 Table 6-2. System Board Connectors Item Connector Description CPU2 Processor 2 iDRAC6 Enterprise iDRAC6 Enterprise card connector Memory module slot B4 Memory module slot B1 (white release lever) Memory module slot B2 (white release lever) Memory module slot B3 (white release lever) CPU1 Processor 1 FAN1...

  • Page 146: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 147 The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the "disabled" position. However, before you assign a new system and/or setup password, you must return the jumper plug to the enabled position. NOTE: If you assign a new system and/or setup password with the jumper plug still in the "disabled"...
  • Page 148 Jumpers and Connectors...

  • Page 149: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 150 Getting Help...

  • Page 151: Index

    149 diagnostics advanced testing options, 140 testing options, 140 connectors when to use, 139 system board, 144 DIMMs USB, 12 See memory modules (DIMMs). video, 12 drive blank contacting Dell, 149 installing, 64 control panel assembly removing, 63 Index...
  • Page 152 Embedded System iDRAC card Management, 54 installing, 90, 93 system port, 15 error messages, 39 iDRAC Configuration Utility, 56 expansion card troubleshooting, 134 indicators back-panel, 15 expansion cards front-panel, 12 installing, 84 NIC, 17 removing, 82 power, 12, 18 SAS controller, 87 installing expansion slots, 81 control panel assembly, 106...
  • Page 153 memory password troubleshooting, 129 setup, 53 system, 51 Memory Mirroring memory mode, 77 passwords disabling, 146 memory mode Advanced ECC, 77 phone numbers, 149 memory mirroring, 77 POST Optimizer, 78 accessing system features, 11 memory modules (DIMMs) power indicators, 12, 18 configuring, 76 power supplies installing, 79...
  • Page 154 IO module, 107 startup accessing system features, 11 hard drive blank, 63 memory modules, 78 support power supply, 74 contacting Dell, 149 processor, 95 system SAS backplane board, 109 closing, 61 SAS controller, 87 opening, 60 system board, 116...
  • Page 155 telephone numbers, 149 video back-panel connector, 15 TPM security, 48 front-panel connectors, 12 troubleshooting troubleshooting, 122 battery, 126 cooling fans, 128 damaged system, 126 expansion card, 134 warning messages, 37 external connections, 121 hard drive, 131-132 warranty, 38 internal hard drive, 132 wet system keyboard, 122 troubleshooting, 124...
  • Page 156 Index...

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