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Dell PowerEdge HR675 Hardware Owner's Manual

Dell server hardware owner's manual
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Dell™ PowerEdge™ T300 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
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Summary of Contents for Dell PowerEdge HR675

  • Page 1 Dell™ PowerEdge™ T300 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages...
  • Page 4 Using the System Setup Program System Setup Options Main Screen Memory Information Screen CPU Information Screen SATA Configuration Screen Integrated Devices Screen Serial Communication Screen System Security Screen Exit Screen System and Setup Password Features Using the System Password Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module...
  • Page 5 System Cover ..... . . Removing the System Cover Installing the System Cover EMI Fillers ......Removing an EMI Filler Installing an EMI Filler Processor Airflow Shroud...
  • Page 6 Installing an Expansion Card SAS Controller Card Removing a SAS Controller Card Installing a SAS Controller Card RAID Battery Removing a RAID Battery Installing a RAID Battery Remote Access Controller Card (RAC) Removing the RAC Card Installing a RAC Card Internal USB Memory Key Connector Installing the Optional Internal USB Memory Key Cooling Fans...
  • Page 7 Removing the Chassis Intrusion Switch Installing the Chassis Intrusion Switch Power Supply Distribution Module Removing the Power Supply Distribution Module Installing the Power Supply Distribution Module SAS Backplane Removing the SAS Backplane Installing the SAS Backplane Control Panel ..... . . Removing the Control Panel Installing the Control Panel System Board...
  • Page 8 Troubleshooting a Hot-pluggable Hard Drive Troubleshooting a SAS or SAS RAID Controller Troubleshooting Expansion Cards Troubleshooting the Microprocessor Running the System Diagnostics Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics Contents .
  • Page 9 Getting Help ..... . Contacting Dell Glossary ......
  • Page 10 Contents...

  • Page 11: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating system monitor the system and component status and alert you when a problem arises.

  • Page 12: Accessing System Features During Startup

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates at support.dell.com and read the updates first because they often supercede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 13: Front-Panel Features And Indicators

    Table 1-1. Keystrokes for Accessing System Features (continued) Keystroke Description If you have PXE support enabled through the System Setup Program (see "Integrated Devices Screen" on page 48), this keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.
  • Page 14 Table 1-2. Front-Panel Components Item Component 3.5-inch drive bay lower 5.25-inch drive upper 5.25-inch drive power button NMI button System identification button About Your System Icon Description Holds an optional diskette drive. Holds an optional optical drive or tape backup unit. Holds an optical drive.
  • Page 15 Table 1-2. Front-Panel Components (continued) Item Component LCD panel USB connectors (2) Icon Description Provides system ID, status information, and system error messages. The LCD lights blue during normal system operation. Both the system management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

  • Page 16: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators expansion card slots (5) NIC connectors (2) serial connector Connecting External Devices When connecting external devices to your system, follow these guidelines: •...

  • Page 17: Power Indicator Codes

    • Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 41 for information about enabling, disabling, and configuring I/O ports and connectors.

  • Page 18: Nic Indicator Codes

    Figure 1-3. Redundant Power Supply Indicators power supply status (DC out is operational) AC line status (AC in is operational) NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status (see Figure 1-4). For a list of NIC indicator codes, see Table 1-4.

  • Page 19: Lcd Status Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 20 Table 1-5. LCD Status Messages Code Text SYSTEM NAME E1000 FAILSAFE, Call Support E1114 Temp Ambient Ambient system E1115 Temp Planar E1118 CPU Temp Interface E1210 CMOS Batt E1211 ROMB Batt E12 nn ## PwrGd About Your System Causes A 62-character string that can be defined by the user in the System Setup program.
  • Page 21 Problems" on page 145. See "Troubleshooting System Cooling Problems" on page 145. See your system’s Information Update tech sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 175. About Your System...
  • Page 22 AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage™ Baseboard Management Controller User’s Guide for information about these utilities. See "Troubleshooting the Microprocessor"...
  • Page 23 Table 1-5. LCD Status Messages (continued) Code Text E141F CPU Protocol The system BIOS has E1420 CPU Bus PERR The system BIOS has E1421 CPU Init E1422 CPU Machine E1610 PS # Missing No power is available from E1614 PS # Status E1618 PS # Predictive E161C PS # Input...
  • Page 24 Table 1-5. LCD Status Messages (continued) Code Text E1624 PS Redundancy The power supply subsystem E1710 I/O Channel E1711 PCI PERR B## D## F## PCI PERR Slot E1712 PCI SERR B## D## F## PCI SERR Slot E1714 Unknown Err About Your System Causes is no longer redundant.
  • Page 25 Table 1-5. LCD Status Messages (continued) Code Text E171F PCIE Fatal Err B## D## PCIE Fatal Err Slot # E1810 HDD ## Fault The SAS subsystem has E1811 HDD ## Rbld Abrt E1812 HDD ## Removed E1913 CPU & Firmware Mismatch E1A14 SAS Cable A E1A15 SAS Cable B...
  • Page 26 Table 1-5. LCD Status Messages (continued) Code Text E1A18 PDB Ctrl Cable E2010 No Memory E2011 Mem Config E2012 Unusable Memory E2013 Shadow BIOS Fail E2014 CMOS Fail E2015 DMA Controller E2016 Int Controller E2017 Timer Fail E2018 Prog Timer E2019 Parity Error Parity error.
  • Page 27 Table 1-5. LCD Status Messages (continued) Code Text E201C SMI Init E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on E201E POST Mem Test BIOS POST memory test E201F DRAC Config E2020 CPU Config E2021 Memory Population E2022 POST Fail E2110 MBE DIMM # &...
  • Page 28 Table 1-5. LCD Status Messages (continued) Code Text E2111 SBE Log Disable DIMM E2112 Mem Spare DIMM # I1910 Intrusion I1911 >3 ERRs Chk I1912 SEL Full I1915 Video Off (LCD lights with a blue or amber background.) About Your System Causes The system BIOS has disabled memory single-bit...

  • Page 29: Solving Problems Described By Lcd Status Messages

    Table 1-5. LCD Status Messages (continued) Code Text I1916 Video Off in (LCD lights with a blue or amber background.) W1228 ROMB Batt < 24hr NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary"...

  • Page 30: System Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 31 Table 1-6. System Messages Message Alert! DIMM1_A and DIMM1_B must be populated with a matched set of DIMMs if more than one DIMM is present. following memory DIMMs have been disabled: Alert! Unsupported memory, incomplete sets, or unmatched sets. The following memory is disabled: Attempting to update Remote...
  • Page 32 Table 1-6. System Messages (continued) Message Diskette drive 0 seek failure. Diskette read failure. Diskette subsystem reset failed. Drive not ready. Error: Remote Access Controller initialization failure Error 8602 - Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors.
  • Page 33 Table 1-6. System Messages (continued) Message Fatal Error caused a system reset: Please check the system event log for details Gate A20 failure General failure Keyboard Controller failure Keyboard data line failure Keyboard stuck key failure Manufacturing mode detected Causes A fatal system error occurred and caused the system to reboot.
  • Page 34 Table 1-6. System Messages (continued) Message Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address , read value expecting value...
  • Page 35 Table 1-6. System Messages (continued) Message No boot sector on hard drive No timer tick interrupt Not a boot diskette No operating system on PCI BIOS failed to install PCIe Fatal Error caused a system reset: Slot n Embedded Bus# nn /Dev# nn /Func Please check the system event log for details...
  • Page 36 Table 1-6. System Messages (continued) Message Plug & Play Configuration Error Read fault Requested sector not found Remote configuration update attempt failed ROM bad checksum = address SATA PORT n drive not found Sector not found Seek error Seek operation failed About Your System Causes...
  • Page 37 Table 1-6. System Messages (continued) Message Shutdown failure The amount of system memory has changed Time-of-day clock stopped Time-of-day not set - please run SETUP program Timer chip counter 2 failed TPM configuration operation honored TPM failure Causes Shutdown test failure. Memory has been added or removed or a memory module may be faulty.
  • Page 38 Table 1-6. System Messages (continued) Message TPM operation is pending. Press I to Ignore or M to Modify to allow this change and reset the system. WARNING: Modifying could prevent security. Unexpected interrupt in protected mode Unsupported DIMM detected in the RAID DIMM slot! Unsupported RAID key detected.
  • Page 39 For more information on valid memory configurations, please see the system documentation on support.dell.com Causes RAID key or RAID DIMM missing when system is in RAID mode. The embedded RAID subsystem configuration has changed in System Setup.

  • Page 40: Warning Messages

    Table 1-6. System Messages (continued) Message Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 177. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 41: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 42: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or Down arrow or ...

  • Page 43: System Setup Options

    System Setup Options Main Screen When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1). Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen.
  • Page 44 CD-ROM may be present. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices Determines the order in which the system searches the hard drives during system startup.

  • Page 45: Memory Information Screen

    Table 2-2. System Setup Program Options (continued) Option PCI IRQ Assignment Serial Communication Embedded Server Management System Security Keyboard NumLock (On default) Report Keyboard Errors (Report default) Memory Information Screen Table 2-3 lists the descriptions for the information fields that appear on the Memory Information screen.

  • Page 46: Cpu Information Screen

    Table 2-3. Memory Information Screen (continued) Option System Memory Testing CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-4. CPU Information Screen Option 64-bit Core Speed Bus Speed Virtualization Technology (Disabled default)

  • Page 47: Sata Configuration Screen

    Table 2-4. CPU Information Screen (continued) Option Demand-Based Power Management (Enabled default) Processor X ID SATA Configuration Screen Table 2-5 lists the options and descriptions for the information fields that appear on the SATA Configuration screen. Table 2-5. SATA Configuration Screen Option Port A (Auto default)

  • Page 48: Integrated Devices Screen

    Table 2-5. SATA Configuration Screen (continued) Option Port F (Off default) Integrated Devices Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-6. Integrated Devices Screen Options Option Diskette Controller (Auto default) User Accessible USB Ports (All Ports On default)

  • Page 49: Serial Communication Screen

    Table 2-6. Integrated Devices Screen Options (continued) Option I/OAT DMA Engine (Disabled default) System Interrupt Assignment (Standard) Serial Communication Screen Table 2-7 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-7. Serial Communication Screen Options Option Serial Communication (On without Console...

  • Page 50: System Security Screen

    System Security Screen Table 2-8 lists the options and descriptions for the information fields that appear on the System Security screen. NOTE: Systems shipping in China are not equipped with TPM. Disregard any TPM options listed in the System Security Screen. Table 2-8.
  • Page 51 The TPM can be used by security applications, and it is capable of generating and storing keys and storing passwords and digital certificates. See support.dell.com for additional documentation on TPM technology. When set to Off (default), presence of the TPM is not reported to the operating system.

  • Page 52: Exit Screen

    Table 2-8. System Security Screen Options (continued) Option TPM Clear (No default) Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) Exit Screen After you press to exit the System Setup program, the Exit screen displays the following options: •...

  • Page 53: System And Setup Password Features

    System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
  • Page 54 When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password: 1 Verify that the Password Status option is set to Unlocked.
  • Page 55 When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing . 2 Type your password and press .

  • Page 56: Using The Setup Password

    4 When prompted, type the system password. 5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the ...

  • Page 57: Disabling A Forgotten Password

    Operating With a Setup Password Enabled If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.

  • Page 58: Entering The Bmc Setup Module

    • Functions independently of the system’s power state or the system’s operating system • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1.

  • Page 59: Installing System Components

    Installing System Components This section describes how to install the following system components: • Front bezel • System cover • EMI fillers • Processor airflow shroud • Power supplies and power distribution board • Hard drives • Diskette drive • Optical and tape drives •...

  • Page 60: Recommended Tools

    Recommended Tools The procedures in this section may require one or more of the following tools: • Small Phillips screwdriver • Small flat-blade screwdriver • Wrist grounding strap Inside the System Figure 3-1 shows the system cover removed to provide an interior view of the system.
  • Page 61 Figure 3-1. Inside View of the System system cover system fan power distribution board shroud processor and heat sink control panel processor airflow shroud power supplies system memory modules (6) drive release latch optical drive Installing System Components...

  • Page 62: Front Bezel

    5.25-inch drive bay front bezel 3.5-inch hard drive bays (4) expansion-card cover The system board in your system supports a single processor, five expansion cards, and six memory modules. Internal hard drive bays offer space for four SAS or SATA hard drives, cabled or hot-pluggable. NOTE: A controller expansion card is required for SAS hard drives.

  • Page 63: Removing The Front Bezel

    Removing the Front Bezel 1 Using the system key, unlock the front bezel (if locked). Figure 3-2. Locking and Unlocking the System 2 Slide the bezel release latch to the right (away from the power button) then rotate the top of the bezel away from the chassis. 3 Lift the bezel up and away from the system, removing the tabs from the bezel tab slots.

  • Page 64: Installing The Front Bezel

    Figure 3-3. Removing and Installing the Front Bezel lever tabs (2) Installing the Front Bezel 1 Insert the tabs on the front bezel into the bezel tab slots on the system (see Figure 3-3). 2 Rotate the top of the bezel towards the chassis until the bezel locks into place (see Figure 3-3).

  • Page 65: Front Bezel Inserts

    Front Bezel Inserts Removing a Front Bezel Insert NOTE: Before installing a drive in one or more of the front drive bays, first remove the corresponding insert(s) on the front bezel. NOTE: Bezel inserts may contain screws on the inside. You can attach the screws to new drives, as needed.

  • Page 66: Installing A Front Bezel Insert

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing The System Cover

    Figure 3-5. Removing and Installing the System Cover cover release latch lock hook slot foot (4) Installing the System Cover 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Ensure that the cover release latch is in the up (open) position.

  • Page 68: Emi Fillers

    6 Using a small flat-blade screwdriver, turn the release latch lock on the cover release latch clockwise to the locked position (see Figure 3-5). 7 Rotate the system feet outward into the open position (see Figure 3-5) and return the system to the upright position. 8 Reattach any peripherals you disconnected, then connect the system to the electrical outlet.

  • Page 69: Installing An Emi Filler

    Figure 3-6. Removing and Installing a Blank Drive EMI Filler tabs (2) Installing an EMI Filler NOTE: If you remove a drive from one or more of the 5.25-inch optical drive bays or the 3.5-inch diskette drive bay at the front of the system, replace the drive with an EMI filler.

  • Page 70: Removing The Processor Airflow Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 71 4 If present, remove the cable from the cable guides and fold the SAS cable away from the processor airflow shroud. 5 Press the release tabs on the airflow shroud, then lift the shroud up and out of the chassis. Figure 3-8.

  • Page 72: Installing The Processor Airflow Shroud

    alignment guide cable guides (4) Installing the Processor Airflow Shroud NOTICE: Ensure that all SATA/SAS cables are folded out of the way and that all power cables are properly routed before installing the processor airflow shroud. 1 Align the tabs on the processor airflow shroud with the tab slots on the chassis, then carefully lower the shroud into the chassis until the release tabs lock into place.

  • Page 73: Removing A Redundant Power Supply

    Removing a Redundant Power Supply NOTICE: The system requires one power supply to operate the system normally. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. NOTICE: If you are replacing a redundant power supply while your system is on, ensure that both the power supply status and the AC line status LEDs are green before removing the power supply (see Figure 1-3).
  • Page 74 Figure 3-9. Removing and Installing a Redundant Power Supply locking tab cable retention bracket Installing System Components power supply handle...

  • Page 75: Installing A Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 76 5 Remove the screw that secures the power supply to the system. 6 Press the power supply release tab and slide the power supply out of the system. Figure 3-10. Removing and Installing a Non-redundant Power Supply non-redundant power supply screw Installing System Components power supply release tab...

  • Page 77: Installing A Non-Redundant Power Supply

    Installing a Non-Redundant Power Supply 1 Slide the power supply into the back of the chassis until the power supply release tab snaps into place (see Figure 3-10). 2 Replace the screw to secure the power supply to the system (see Figure 3-10).

  • Page 78: Installing A Hot-Pluggable Hard Drive

    3 Squeeze the tabs on the hard drive carrier release handle, then rotate the handle down to release the drive. 4 Slide the hard drive out of the system. NOTICE: To maintain proper system cooling and EMI protection, all empty hard drive bays must have a drive carrier or blank installed.
  • Page 79 NOTICE: Combining SATA and SAS hard drives in the same system configuration is not supported. 1 Unpack the hard drive and prepare it for installation. 2 Remove the front bezel (see "Removing the Front Bezel" on page 63). 3 Remove either the existing hard drive, if applicable, or the hard drive carrier (see "Diskette Drive (Optional)"...

  • Page 80: Removing A Cabled Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 81 2 Remove the system cover (see "Removing the System Cover" on page 66). 3 Disconnect the data cable and the power cable from the hard drive in the drive bay. 4 Press in on the blue tabs on each side of the hard drive bracket and slide the drive up and out of the bay.

  • Page 82: Installing A Cabled Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 83 Figure 3-14. Removing a Hard Drive From a Hard Drive Bracket hard drive 6 Slide the hard drive into the drive bay until it snaps into place (see Figure 3-13). 7 Connect the power cable to the hard drive. 8 Connect the data cable to the hard drive: •...

  • Page 84: Configuring The Boot Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 85 6 Slide the drive release latch towards the base of the system to release the shoulder screw, then slide the diskette drive out of the drive bay. See . NOTE: If you are permanently removing the diskette drive, replace the 3.5-inch EMI filler (see "Installing an EMI Filler"...

  • Page 86: Installing A Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 87 Figure 3-16. Installing Diskette Drive Shoulder Screws shoulder screws (4) 8 From the front of the system, align the shoulder screws with the slot in the chassis, then slide the diskette drive into the drive bay until the shoulder screw snaps into place or you feel the drive securely installed (see Figure 3-15).

  • Page 88: Optical And Tape Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 89 Figure 3-17. Removing and Installing an Optical or Tape Drive (SCSI Connection) drive release latch optical drive SCSI power cable shoulder screws SCSI data cable Installing System Components...
  • Page 90 Figure 3-18. Removing and Installing an Optical Drive (SATA Connection) drive release latch optical drive SATA power cable 7 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 8 Replace the system cover (see "Installing the System Cover" on page 67). 9 Replace the front bezel (see "Installing the Front Bezel"...

  • Page 91: Installing An Optical Or Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 92 Figure 3-19. Installing Optical or Tape Drive Shoulder Screws screws (3) 8 From the front of the system, align the shoulder screws with the slot in the chassis, then slide the drive into the drive bay until the shoulder screw snaps into place or you feel the drive securely installed (see Figure 3-18).

  • Page 93: Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 94 NOTE: If you are removing the card permanently, install a filler bracket in the empty card slot. NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system and protect against electromagnetic interference. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 95: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96: Sas Controller Card

    7 Insert the card into the expansion card connector on the system board and press down firmly (see Figure 3-20). Ensure that the card is fully seated in the guide slot. 8 Close the expansion card latch to secure the card in the system (see Figure 3-20).

  • Page 97: Removing A Sas Controller Card

    Removing a SAS Controller Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 98: Installing A Sas Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Raid Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 100 2 Remove the system cover (see "Removing the System Cover" on page 66). 3 Disconnect the cable between the RAID battery and the SAS controller card, then remove the battery cable from the battery cable slot in the chassis. 4 Press outward on the battery carrier release tab, then slide the battery carrier up and out of the system.
  • Page 101 Figure 3-21. Installing and Removing a RAID Battery RAID battery battery carrier battery carrier retention tabs battery carrier release tab battery carrier slots (2) battery cable slot Installing System Components...

  • Page 102: Installing A Raid Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 103 NOTE: If you are removing the card permanently, disconnect and remove the ribbon cable from the system board. Figure 3-22. Removing and Installing a RAC Card RAC card RAC_CONN connector RAC card cable connectors (2, but only connector 2 is used) 6 Grasp the card by its top corners and ease it out of its connector (see Figure 3-20).

  • Page 104: Installing A Rac Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 105: Internal Usb Memory Key Connector

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 106 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals. 2 Remove the system cover (see "Removing the System Cover" on page 66). 3 Open the expansion card cover (see Figure 3-7). 4 Locate the USB connector on the system board (see Figure 6-1).

  • Page 107: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Installing The Expansion Card Fan

    Figure 3-24. Removing and Installing the Expansion Card Fan fan release tab securing slots Installing the Expansion Card Fan 1 Hold the fan with the fan cable on the top side, and align the edges of the fan with the securing slots on the chassis. 2 Slide the fan down into the securing slots until the fan release tab locks into place (see Figure 3-24).

  • Page 109: Removing The System Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 110: Installing The System Fan

    Figure 3-25. Removing and Installing the System Fan system fan securing slots Installing the System Fan 1 Hold the replacement fan with the fan cable on the left side (opposite the power supply), and align the edges of the fan with the securing slots. 2 Slide the fan into the securing slots until the fan release tab locks into place (see Figure 3-25).

  • Page 111: System Memory

    You can upgrade the system memory by installing combinations of 512-MB, 1-GB, 2-GB, and 4-GB memory modules. You can purchase memory upgrade kits from Dell. NOTE: Memory modules must be PC2-4200/5300 compliant for your system.

  • Page 112: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Installing Memory Modules

    CAUTION: Memory Module DIMMs are hot to the touch for some time after the system has been powered down. Allow the DIMMs to cool before handling them. Handle the DIMMs by the card edges, and avoid touching the DIMM components. 4 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket.
  • Page 114 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals.

  • Page 115: Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 116 NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5 Press down on the ends of the heat sink release levers and pull them outward to release them from the release lever retainers.
  • Page 117 8 Position your thumb firmly over the socket release lever and release the lever from the locked position. Rotate the lever up, then open the processor cover. Figure 3-28. Installing and Removing a Processor notch in processor (2) ZIF socket socket release lever NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing...

  • Page 118: Installing The Processor

    Installing the Processor 1 Unpack the new processor. 2 Ensure that the release lever on the processor socket is fully extended, or in the up position (see Figure 3-28). 3 Align the processor with the socket keys on the ZIF socket (see Figure 3-28).

  • Page 119: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 120 CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your System Information Guide for additional information. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals.

  • Page 121: Installing The System Battery

    Installing the System Battery NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 1 Support the battery connector by pressing down firmly on the positive side of the connector. 2 Hold the battery with the "+"...
  • Page 122 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals.

  • Page 123: Installing The Chassis Intrusion Switch

    Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch (see Figure 3-30). 2 Slide the switch into the securing bracket notch (see Figure 3-30). 3 Connect the switch cable to the INTRUSION connector on the system board (see Figure 6-1).

  • Page 124: Installing The Power Supply Distribution Module

    Figure 3-31. Removing and Installing the Power Supply Distribution Module power cables release tab Installing the Power Supply Distribution Module 1 Position the power supply distribution module so that the securing tabs are fully inserted into the securing slots on the chassis wall (see Figure 3-31). 2 Slide the power supply distribution module down until the blue release pin locks into place, securing the board.

  • Page 125: Sas Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 126 While pulling the release pin, slide the backplane towards the top of the system. Pull the backplane board until the securing slots are free from the securing tabs, and lift the board from the chassis. Figure 3-32. Removing and Installing the SAS Backplane backplane release pin securing slots (4) backplane connector...

  • Page 127: Installing The Sas Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 128 4 Disconnect the control panel cable at back of the control panel (see Figure 3-33). Squeeze the metal tabs on the ends of the cable connector. Gently work the connector out of the socket. Figure 3-33. Removing and Installing the Control Panel control panel cable screws (2) 5 Remove the two screws that secure the control panel to the system and...

  • Page 129: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 130 6 Remove the RAC card, if applicable (see "Removing the RAC Card" on page 102). 7 Remove the SAS controller card, if applicable (see "RAID Battery" on page 99). 8 Remove the internal USB memory key, if applicable (see Figure 6-1). 9 Remove all memory modules (see "Removing Memory Modules"...

  • Page 131: Installing The System Board

    Figure 3-34. Removing and Installing the System Board system board release pin system board securing slots Installing the System Board 1 Align the back connectors on the system board with the cutouts in the back of the chassis, and ensure the system board tray is square with the chassis so that the securing tabs on the chassis fully insert into system board securing slots.
  • Page 132 5 Replace the memory modules in the same sockets from which they were removed (see "Installing Memory Modules" on page 113). 6 Replace the internal USB memory key, if applicable (see "Installing the Optional Internal USB Memory Key" on page 105). 7 Replace the SAS controller card, if applicable (see "Installing a SAS Controller Card"...

  • Page 133: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 134: Checking The Equipment

    Table 4-1. Start-Up Routine Indications (continued) Look/listen for: The USB diskette drive activity indicator. The USB CD drive activity indicator. The hard-drive activity indicator. An unfamiliar constant scraping or grinding sound when you access a drive. Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse.

  • Page 135: Troubleshooting The Keyboard Or Mouse

    1 minute, then connect the monitor to the other video connector and turn the system on again. 3 Run the appropriate online diagnostic test (see "Using Dell PowerEdge Diagnostics" on page 163). If the tests run successfully, the problem is not related to video hardware.
  • Page 136 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 137: Troubleshooting Serial I/O Problems

    Reconnect the system and peripherals to power and restart. If the mouse and keyboard are operational, proceed to the next step. If the mouse and keyboard are still not operational, see "Getting Help" on page 175. Repeat step a and step b. Set the NVRAM_CLR jumper to the disabled position.

  • Page 138: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.
  • Page 139 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 140: Troubleshooting A Nic

    Repeat step a and step b. Set the NVRAM_CLR jumper to the disabled position. Close the system. Reconnect the system and peripherals to power and restart. Enter the System Setup program and reenter any custom BIOS settings that were reset. Be sure to leave all USB ports enabled. See "Using the System Setup Program"...

  • Page 141: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 142: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 143: Troubleshooting The System Battery

    Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.
  • Page 144 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 145: Troubleshooting System Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 146: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 147 If an error messages appears indicating a fault with a specific memory module, go to step 12. If any other system message appears that indicates a nonspecific memory problem, continue to the next step. 4 Enter the System Setup program and check the system memory setting (see "Entering the System Setup Program"...

  • Page 148: Troubleshooting An Internal Usb Memory Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 149: Troubleshooting A Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 150 6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. 7 Ensure that a power cable is properly connected to the drive. 8 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud"...

  • Page 151: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 152: Troubleshooting A Scsi Tape Drive

    3 Run the appropriate online diagnostic test (see "Using Dell PowerEdge Diagnostics" on page 163). 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system (see "System Cover" on page 66).

  • Page 153: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 154 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 155: Troubleshooting A Hot-Pluggable Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 156 2 Remove the front bezel (see "Removing the Front Bezel" on page 63). 3 If you are experiencing problems with multiple hard drives, skip to step 9. For a problem with a single hard drive, continue to the next step. 4 Turn off your system, reseat the hard drive, and restart the system.

  • Page 157: Troubleshooting A Sas Or Sas Raid Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 158 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled (see "Entering the System Setup Program" on page 41). 3 Restart the system and press the applicable key sequence to enter the configuration utility program: •...

  • Page 159: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 160 6 Replace the processor airflow shroud (see "Installing the Processor Airflow Shroud" on page 72). 7 Close the system (see "Installing the System Cover" on page 67). 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 161: Troubleshooting The Microprocessor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 162 7 Close the system (see "Installing the System Cover" on page 67). 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 9 If possible, run the appropriate online diagnostic test (see "Running the System Diagnostics"...

  • Page 163: Running The System Diagnostics

    The files required to run PowerEdge Diagnostics for systems running ® supported Microsoft Windows at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide. System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices.

  • Page 164: When To Use The System Diagnostics

    • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.

  • Page 165: System Diagnostics Testing Options

    System Diagnostics Testing Options Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options. Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction.

  • Page 166: Selecting Diagnostics Options

    Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device.

  • Page 167: Jumpers And Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 168 Figure 6-1. System Board Connectors Table 6-1. System Board Connectors Item Connector PCIX_5 PCIE_X8_4 PCIE_X8_3 PCIE_X4_2 PCIE_X4_1 DRAC SLOT Jumpers and Connectors Description PCI-X connector (slot 5) PCIe x8 connector (slot 4) PCIe x8 connector (slot 3) PCIe x4 connector (slot 2) PCIe x8 connector (slot 1) (reserved for RAC card)
  • Page 169 Table 6-1. System Board Connectors (continued) Item Connector RAC_CONN FAN2 DIMM1_A DIMM1_B DIMM2_A DIMM2_B DIMM3_A DIMM3_B FLOPPY PWR_CONN PSU_12C CTRL_PNL BP_12C USB_CONN SATA_B SATA_D SATA_F FAN1 INTRUSION Description USB connectors (USB1, USB2, USB3, and USB4) NIC connectors (LOM1_UP and LOM2_ DOWN) Video connector Serial connector...

  • Page 170: Jumper Settings

    Table 6-1. System Board Connectors (continued) Item Connector SATA_E SATA_C SATA_A HDD_LED BATTERY Jumper Settings Jumpers and Connectors Description SATA drive connector SATA drive connector SATA drive connector SAS hard drive activity LED connector System battery...

  • Page 171: Sas Backplane Board Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 172 Figure 6-2. SAS Backplane Connectors release pin backplane connector SAS/SATA drive connectors (4) Jumpers and Connectors front back SAS/SATA connector power connector...

  • Page 173: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 174 Jumpers and Connectors...

  • Page 175: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 176 Getting Help...

  • Page 177: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 178 boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing . Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
  • Page 179 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 180 expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
  • Page 181 headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device.
  • Page 182 kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN.
  • Page 183 memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data.
  • Page 184 pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST —...
  • Page 185 — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 186 system diskette — See bootable diskette. system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again.
  • Page 187 For NAS systems, the Windows Powered operating system is dedicated to file service for network clients. ® Windows Server 2003 — A set of Microsoft software technologies that enable software integration through the use of XML Web services. XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources.
  • Page 188 Glossary...

  • Page 189: Index

    16 front-panel, 13 NIC, 16 serial port, 16 USB, 13, 16 video, 16 contacting Dell, 175 control panel assembly installing, 129 removing, 127 cooling fans installing expansion card fan, 108 installing system fan, 110 removing expansion card fan, 107...
  • Page 190 142 Dell contacting, 175 diagnostics advanced testing options, 165 testing options, 165 when to use, 164 diagnostics messages, 40 DIMMs See memory modules. diskette drive installing, 86 removing, 84 troubleshooting, 149 drive insert (bezel) installing, 66 removing, 65 DVD drive.
  • Page 191 control panel assembly, 129 diskette drive, 86 expansion card fan, 108 expansion cards, 95 hard drive, 84 hard drive (cabled), 82 hard drive (hot-pluggable), 78 memory modules, 113 power supply, 77 power supply distribution module, 124 processor, 118 RAC card, 104 RAID battery, 99, 102 SAS controller card, 98 system board, 131...
  • Page 192 setup, 56 system, 53 POST accessing system features, 12 power indicators, 17 power supplies indicators, 17 installing, 77 removing, 73, 75 troubleshooting, 143 power supply distribution module installing, 124 removing, 123 processor installing, 118 removing, 115 troubleshooting, 161 upgrades, 115 RAC card installing, 104 removing, 102...
  • Page 193 16 setup password, 56 startup accessing system features, 12 support contacting Dell, 175 system closing, 67 opening, 66 system board installing, 131 jumpers, 167, 170 removing, 129 system cooling troubleshooting, 145 system features accessing, 12 system messages, 30...
  • Page 194 internal connector for memory key, 105 USB device connectors (back panel), 16 connectors (front panel), 13 troubleshooting, 138 USB memory key troubleshooting, 148 video connector, 16 troubleshooting, 134 warning messages, 40 warranty, 11 wet system troubleshooting, 141 Index...

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