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Dell SmartStep 150D Owner's Manual

Dell computer owner's manual
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Dell™ SmartStep™ 150D
FILE LOCATION: C:\Wolverine 150D\PDF web\1N016tp0.fm
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D E L L C O N F I D E N T I A L – P R E L I M I N A R
D E L L C O N F I D E N T I
D E L L C O N F I D E N T I
D E L L C O N F I D E N T I
A L – P R E L I M I N A R Y 2 / 1 9 / 0 2
A L – P R E L I M I N A R
A L – P R E L I M I N A R
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
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  • Page 1 Dell™ SmartStep™ 150D FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016tp0.fm FILE LOCATION: FILE LOCATION: D E L L C O N F I D E N T I A L – P R E L I M I N A R...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, SmartStep, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation;...

  • Page 3: Table Of Contents

    Safety Instructions ......When Using Your Computer Ergonomic Computing Habits When Working Inside Your Computer Protecting Against Electrostatic Discharge 1 Setting Up Connecting a Printer .
  • Page 4 Sound and Speaker Problems If your computer has speakers, use this section to solve speaker problems Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Scanner Problems Modem Problems Mouse Problems .
  • Page 5 Reinstalling Drivers ......Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Using System Restore .
  • Page 6 Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......

  • Page 7: Safety Instructions

    FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: Use the following safety guidelines to protect yourself and your computer. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened.

  • Page 8: Ergonomic Computing Habits

    Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
  • Page 9 FILE LOCATION: FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm FILE LOCATION: FILE LOCATION: • Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen.

  • Page 10: When Working Inside Your Computer

    C O N F I D E N T I A L – P R E L I M I N A R Safety Instr uctions CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely. Perform an orderly computer shutdown using the operating system menu (see page 18).

  • Page 11: Protecting Against Electrostatic Discharge

    FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.
  • Page 12 FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm FILE LOCATION: FILE LOCATION: FILE LOCATION: D E L L D E L L C O N F I D E N T I A D E L L D E L L C O N F I D E N T I A L – P R E L I M I N A R C O N F I D E N T I A C O N F I D E N T I A Safety Instr uctions...

  • Page 13: Setting Up

    S E C T I O N 1 Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer...

  • Page 14: Parallel Printer

    See the documentation that came with the printer for any recommended preparation procedures, such as: • • • Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer.

  • Page 15: Usb Printer

    parallel connector screws (2) on computer parallel printer cable notches (2) Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see "Installing the Printer Driver" on this page).

  • Page 16: Installing The Printer Driver

    HINT: Your computer has four USB connectors on the back panel (see page 48). Installing the Printer Driver Follow the instructions that came with the printer to install printer drivers. If no information was provided with the printer, then refer to the following instructions.
  • Page 17 To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your printer is listed in the Printers window, the printer is ready to use.
  • Page 18 HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP . HINT: If you are having difficulty turning off your computer, see "General Program Problems" on page 35. Setting Up Click checklist for creating a network.

  • Page 19: Finding Solutions

    S E C T I O N 2 Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems ®...
  • Page 20 Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. Solving Pr oblems See page 22. Get technical assistance from Dell. See page 84. See page 23.
  • Page 21 See page 23. See page 25. See page 27. See page 29. See page 30. See page 31. See page 31. See page 33. See page 28. See page 34. See page 35. See page 36. See page 37. See page 37. Solving Pr oblems...
  • Page 22 Microsoft HINT: See the Tell Me How help file for information on the standby mode. computer has power. If the power light is blinking, the computer is in standby mode—press a key on the keyboard or move the mouse. by testing it with another device, such as a lamp. firmly inserted into the electrical outlet and the computer power connector.

  • Page 23: If The Screen Is Blank

    R E S S T H E M O N I T O R P O W E R B U T T O N monitor power button. See the Tell Me How help file or search Call Dell for technical assistance (see — Check for bent pins (most video —...

  • Page 24: If The Screen Is Difficult To Read

    Dell for technical assistance (see page 84). for the keyword standby in the Help and Support Center. To access help files, see page 22.

  • Page 25: If Your Computer Has Speakers, Use This Section To Solve Speaker Problems

    O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N sunlight glare, which can cause poor picture quality.
  • Page 26 controls to eliminate distortion. are connected as shown on the START HERE sheet for your computer and the setup diagram supplied with the speakers. lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted. system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

  • Page 27: If You Cannot Print To A Parallel Port Printer

    — See page 40. HINT: If you need technical assistance for your printer, call the printer’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty. Solving Pr oblems...

  • Page 28: If You Cannot Print To A Usb Printer

    (see the documentation scanner is turned on. that came with the scanner for the correct phone number). Dell does not cover the scanner’s cable is firmly connected to the computer and to the scanner. warranty. Solving Pr oblems...
  • Page 29 — N L O C K T H E S C A N N E R Ensure that your scanner is unlocked if it has a locking tab or button. — E I N S T A L L T H E S C A N N E R D R I V E R scanner documentation for instructions.
  • Page 30 P R O V I D E R C O M P U T E R R E M O V E T H E P O W E R C A B L E C A B L E appear to be nonfunctional.

  • Page 31: If You Cannot Save A File To A Floppy Disk

    E C O N N E C T T H E K E Y B O A R D C A B L E page 18), reconnect the keyboard cable as shown on the your computer, and then restart the computer. H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S If you cannot save a file to a floppy disk N S U R E T H A T...

  • Page 32: If You Cannot Play A Music Cd Or Install A Program From A Cd

    not full or write-protected (locked). See the following illustration. If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect icon in the lower-right corner of your screen.

  • Page 33: If You Have A Hard Drive Problem

    H E C K T H E S P E A K E R S A N D S U B W O O F E R If you have a hard drive problem C A N I S K Click the Start button, and then click My Computer.
  • Page 34 x: \ the drive and try again. C H A R A C T E R S filenames. T R Y A G A I N the program that you want to use. In some cases, you might have to restart your computer to restore computer resources.

  • Page 35: A Program Crashes

    A program crashes E E T H E S O F T W A R E D O C U M E N T A T I O N maintain websites with information that may help you to solve the problem. A program stops responding N D T H E P R O G R A M Simultaneously press .

  • Page 36: A Solid Blue Screen Appears

    A solid blue screen appears HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen. get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
  • Page 37 E L L U P P O R T W E B S I T E with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell.
  • Page 38 Dell. website or e-mail service, call Dell for technical assistance (see page 84). See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell. A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer.

  • Page 39: Using The Windows Xp Device Driver Rollback

    At the Welcome Dell System Owner screen, click Next. A message appears that says the ResourceCD is detecting hardware in your computer. The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.
  • Page 40 Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP: Solving Pr oblems In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties.
  • Page 41 Resolve any IRQ conflicts. If there is an IRQ conflict, the Device status area in the Properties window reports what cards or devices are sharing the device's IRQ. You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support.

  • Page 42: Using System Restore

    Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information:...

  • Page 43: Restoring The Computer To An Earlier Operating State

    Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. Click Create. Click OK. Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 39).

  • Page 44: Undoing The Last System Restore

    The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

  • Page 45: Reinstalling Windows Xp

    Turn off the computer (see page 18), and then turn the computer on again. When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again.
  • Page 46 Solving Pr oblems If you have a modem installed, the Modem Dialing Information screen appears. Enter the requested information, and then click Next. Enter the date, time, and time zone in the Date and Time Settings window, and then click Next. If you have a network card in your computer, select the appropriate network settings.

  • Page 47: Front And Back View Of The Computer

    S E C T I O N 3 Front and Back View of the Computer Removing the Computer Cover Rotating the Power Supply Looking Inside Your Computer Adding a 3.5-Inch Drive Adding Cards Adding Memory Replacing the Computer Cover...
  • Page 48 CD Activity Light The CD activity light is on when the computer reads data from the CD drive. CD Drive Eject Button Press this button to eject your CD from the CD drive. Floppy Drive Eject Button Press this button to eject a disk from the floppy drive. Hard-Drive Light The hard-drive light is on when the computer reads data from or writes data to your hard drive.
  • Page 49 NOTICE: To turn off your computer, perform a Windows than pressing the power button. Otherwise, you may lose data. Floppy Drive Light The floppy drive light is on when the computer reads data from or writes data to the floppy drive. CD Volume Control Dial Move the dial to adjust the volume of your audio CD.
  • Page 50 Power Connector Plug one end of your computer power cable into the power connector, and plug the other end into an electrical outlet. Diagnostic Lights These lights display codes that help you troubleshoot a problem with the computer. Mouse Connector Plug a standard mouse into the green mouse connector.
  • Page 51 Microphone Connector Use the pink microphone connector (available on computers with integrated sound) to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, the microphone connector is on the card.
  • Page 52 Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Shut down the computer (see page 18). Turn off any attached devices and disconnect them from their electrical outlets.
  • Page 53 CAUTION: Keep your hands clear of the metal edges on the computer. Lift the cover out from the curved hinge at the bottom of the computer. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 54 Lay the computer on its side as shown in the following illustration. Press the release latch while lifting the power supply. Rotate the power supply out of the computer while keeping the drive power cables clear. power supply release latch drive power cables Adding Parts...
  • Page 55 When you rotate the power supply back into the computer, gently lift the and hold the drive cables out of the way. Rotate the power supply into position until its release latch clicks. Lay the drive power cables along the top of the latch.
  • Page 56 release latch and padlock ring I/O panel Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. drive bay drive bay hard drive power supply AC power receptacle...
  • Page 57 System Board In the illustration, the text in parentheses indicates how items are identified on the system board. fan connector serial (FAN) connector (SER) parallel connector (PAR) video connector (VID) diagnostic lights (DIAG LED) keyboard/mouse connectors (KEYBD MOUSE) USB connectors (USB 01, USB 23) microphone, line-out, line-in (AUDIO)
  • Page 58 Your computer includes one 3.5-inch drive. To add a second 3.5-inch drive: Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
  • Page 59 Swing the front panel away from the computer, disengage the two retaining hooks on the front panel, and carefully pull it away from the computer. front-panel release tab retaining hooks Adding Pa rts...
  • Page 60 Adding Parts Remove the front-panel insert. From the back of the front panel, press the release tab to the side. Then rotate the insert toward you, and remove it from the front panel. insert tabs (2) Rotate the power supply (see page 53). release tab...
  • Page 61 Remove the metal drive bay plate covering the bay. Using a screwdriver, pop out the metal plate from the left or right side of the computer. drive bay plate Adding Pa rts...
  • Page 62 Slide the drive assembly into the drive bay. NOTICE: Dell does not recommend routing cables over cards because the cables can restrict airflow, cause cooling problems, and interfere with removing and replacing the computer cover. If you must route cables over cards, be extremely cautious when removing and replacing the computer cover.
  • Page 63 Connect a power cable to the drive. power cable from power supply NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive. If you didn’t install a controller card in step 11, remove the tape from the wide cable connector and reattach the connector to the original drive.
  • Page 64 Adding Parts If you installed a controller card in step 11, attach the other end of the interface cable to the controller card rather than to the system board. pin 1 cable Replace the front panel. Fit the front panel’s two retaining hooks into their corresponding slots on the computer (see page 59).
  • Page 65 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. To install a card: Shut down the computer (see page 18).
  • Page 66 card connector on system board Adding Parts Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. If the card is full-length, insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector.
  • Page 67 Make sure that the card is fully seated and that its bracket is within the card slot. fully seated Secure the bracket on the end of the card with the screw you removed in step 6. Connect any cables required for the card as described in the card documentation.

  • Page 68: Replacing The Computer Cover

    Removing Cards Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Shut down the computer (see page 18).
  • Page 69 Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector. HINT: Memory purchased from Dell is covered under your computer warranty. Adding Pa rts...
  • Page 70 memory module connector cutouts (2) step 7 Adding Parts To insert a module, press out the securing clip at each end of the memory connector. memory connectors on system board securing clips (2) notches (2) step 8 step 9 Align the notches on the bottom of the module with the crossbars in the connector.
  • Page 71 Rotate the power supply back into place (see page 55). Replace the computer cover (see the following section). Rotate the power supply back into place (see page 55). Check all cable connections, especially those that might have come loose during your work. Fold cables and unused connectors out of the way so that they do not catch on the computer cover or interfere with airflow inside the computer.
  • Page 72 Adding Parts...

  • Page 73: Specifications

    S E C T I O N 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...
  • Page 74 Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Frequency...
  • Page 75 Drives Externally accessible one 5.25-inch bay two 3.5-inch bays Internally accessible one bay for 1-inch–high IDE hard drive Ports and Connectors Externally accessible: Serial 9-pin connector; 16550C-compatible Parallel 25-hole connector (bidirectional) Video 15-hole connector Keyboard 6-pin mini-DIN connector or USB connector Mouse 6-pin mini-DIN connector or USB connector four USB-compliant connectors...
  • Page 76 Controls and Lights Power control Power light Hard-drive access light Diagnostic code lights Power DC power supply: Backup battery Physical Height x Width x Depth Weight Environmental Temperature: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). Appendix push button green...
  • Page 77 Environmental (continued) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) Storage 23-G faired-square wave with a velocity...
  • Page 78 The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen. Appendix...

  • Page 79: Viewing Settings

    Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to ® wait until you see the Microsoft down your computer and try again.
  • Page 80 If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). Appendix CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer" on page 10.
  • Page 81 Remove the computer cover (see page 52). Reconnect the jumper plug to jumper PSWD (see page 57). Replace the computer cover (see page 71), plug your computer into an electrical outlet, and turn on the computer. Turning on your computer with the PSWD jumper installed reenables the password feature.
  • Page 82 Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.

  • Page 83: Definition Of "Dell-Installed" Software And Peripherals

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. How- ever, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

  • Page 84: Contact Numbers And Addresses

    See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell. Contact Numbers and Addresses Country (City)
  • Page 85 Country Code: 43 Home/Small Business Customer Care City Code: 1 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: support.euro.dell.com E-mail: [email protected] Barbados General Support Belgium (Brussels) Technical Support International Access Code: 00 Customer Care...
  • Page 86 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) International Access Code: 011 Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Appendix Department Name or Service Area, Website and E-Mail Address Automated Order-Status System AutoTech (Automated technical support)
  • Page 87 Czech Republic (Prague) Technical Support International Access Code: 00 Customer Care Country Code: 420 City Code: 2 TechFax Switchboard Website: support.euro.dell.com E-mail: [email protected] Denmark (Horsholm) Technical Support International Access Code: 00 Relational Customer Care Country Code: 45 Home/Small Business Customer Care...
  • Page 88 Department Name or Service Area, Website and E-Mail Address Home and Small Business Technical Support Customer Care Switchboard Switchboard (Alternative) Sales Fax (Alternative) Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support Customer Care Switchboard Sales Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Technical Support...
  • Page 89 Small Business Customer Care Corporate Customer Care Ireland Sales UK Sales SalesFax Ireland Fax Switchboard Website: support.euro.dell.com E-mail: [email protected] Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers toll free: 800 96 4107...
  • Page 90 City Code: 02 Jamaica Appendix Department Name or Service Area, Website and E-Mail Address Home and Small Business Technical Support Customer Care Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Corporate Technical Support Customer Care Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ General Support Area Codes,...
  • Page 91 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (Up to 400 employees)
  • Page 92 SalesFax (Austin, Texas, U.S.A.) Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: support.euro.dell.com E-mail: [email protected] Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support Customer Service...
  • Page 93 Country Code: 31 Home/Small Business Sales City Code: 20 Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: support.euro.dell.com E-mail: [email protected] New Zealand Home and Small Business International Access Code: 00 Government and Business Country Code: 64 Sales...
  • Page 94 Website and E-Mail Address Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: support.euro.dell.com E-mail: [email protected] E-mail Support for Servers: [email protected] General Support General Support Customer Service Phone Customer Care...
  • Page 95 Technical Support International Access Code: 09/091 Customer Care Country Code: 27 Sales City Code: 11 Switchboard Website: support.euro.dell.com E-mail: [email protected] Southeast Asian and Pacific Customer Technical Support, Customer Service, Countries and Sales (Penang, Malaysia) Spain (Madrid) Home and Small Business...
  • Page 96 Fax Technical Support Sales Website: support.euro.dell.com E-mail: [email protected] E-mail Support for Latitude and Inspiron: [email protected] E-mail Support for OptiPlex: [email protected] E-mail Support for Servers: [email protected] Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business)
  • Page 97 Preferred Accounts (500–5000 employees) Customer Care Central Government Customer Care Local Government Customer Care Home and Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com E-mail: [email protected] Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and...
  • Page 98 Department Name or Service Area, Website and E-Mail Address Automated Order-Status System AutoTech (For portable and desktop computers) Dell Home and Small Business Group (For portable and desktop computers): Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via www.dell.com)

  • Page 99: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
  • Page 100 Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/segmenter/asp. Appendix •...

  • Page 101: Fcc Notices (U.s. Only)

    Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
  • Page 102 Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.

  • Page 103: Battery Disposal

    FCC regulations: • Model number: MCM • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA Battery Disposal Your computer uses a lithium-ion battery. The lithium-ion battery is a long- life battery, and it is very possible that you will never need to replace it.

  • Page 104: Nom Information (Mexico Only)

    Appendix Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.

  • Page 105: 90-Day Limited Warranty (United States Only)

    Software and Peripherals division program) are not covered. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call Dell for technical assistance.
  • Page 106 Dell will repair or replace products returned to Dell's facility. To request warranty service, you must call Dell within the warranty period. Refer to "Contacting Dell" on page 84 to find the appropriate telephone number for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.

  • Page 107: One-Year Limited Warranty (United States And Canada Only)

    CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell's 90-day limited warranty only. For provisions of any on-site service contract covering your system, refer to the separate on-site service contract that you will receive.
  • Page 108 Software and Peripherals division program) are not covered. NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call Dell for technical assistance.
  • Page 109 SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell's one-year limited warranty only. For provisions of any on-site service contract covering your system, refer to the separate on-site service contract that you will receive.

  • Page 110: Total Satisfaction" Return Policy (United States Only)

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 111: Index

    40 connectors, 57 contact numbers, 84 cover removing, 52 replacing, 71 crashes, 35 Dell support policy, 82 display. See monitor drivers reinstalling, 38 drives adding a 3.5-inch, 58 fixing problems, 31 e-mail fixing problems, 37...

  • Page 112: Reinstalling Drivers

    I n d e x help file accessing, 22 installing cards, 65 installing drives, 58 installing memory, 69 Internet fixing problems, 36 IRQ conflicts, 40 keyboard fixing problems, 31 memory adding, 69 connectors, 57 removing, 69 messages start-up, 23 Windows, 34 modem fixing problems, 29 monitor...
  • Page 113 video fixing problems, 23 volume adjusting, 25 warranty information, 105 Windows XP device driver rollback, 39 error messages, 34 Help, 22 printer, 27 reinstalling, 44 Index...
  • Page 114 I n d e x Index...

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