Page 1 J2936bk0.book Page 1 Tuesday, September 2, 2003 3:06 PM Dell™ Dimension™ 4600 Series Service Tag CD or DVD headphone connector CD or DVD volume control dial floppy drive light* power light power button USB 2.0 connectors (2) power connector voltage selection switch...
Page 2: Abbreviations And Acronyms
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, and Latitude are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.
Page 3: Table Of Contents
J2936bk0.book Page 3 Tuesday, September 2, 2003 3:06 PM Contents CAUTION: Safety Instructions SAFETY: General SAFETY: When Using Your Computer SAFETY: When Working Inside Your Computer SAFETY: Protecting Against Electrostatic Discharge SAFETY: Ergonomic Computing Habits SAFETY: Battery Disposal Finding Information for Your Computer Setting Up and Using Your Computer Setting Up a Printer Printer Cable...
Page 4 J2936bk0.book Page 4 Tuesday, September 2, 2003 3:06 PM Hyper-Threading ......Booting to a USB Device Turning Off Your Computer Solving Problems Finding Solutions...
Page 5 Advanced Troubleshooting Diagnostic Lights Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics Drivers .......
Page 6 J2936bk0.book Page 6 Tuesday, September 2, 2003 3:06 PM Reinstalling Microsoft Before You Reinstall Reinstalling Windows XP Reinstalling Drivers and Software Adding Parts Front and Back View of the Computer Front View ......
Page 7 Viewing Settings System Setup Program Screens Boot Sequence Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell Returning Items for Warranty Repair or Credit...
Page 8 J2936bk0.book Page 8 Tuesday, September 2, 2003 3:06 PM Contents...
Page 9: Caution: Safety Instructions
J2936bk0.book Page 9 Tuesday, September 2, 2003 3:06 PM CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. SAFETY: General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.
Page 10: Safety: When Using Your Computer
J2936bk0.book Page 10 Tuesday, September 2, 2003 3:06 PM SAFETY: When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed. •...
Page 11: Safety: When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.
Page 12: Safety: Protecting Against Electrostatic Discharge
J2936bk0.book Page 12 Tuesday, September 2, 2003 3:06 PM SAFETY: Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis.
Page 13: Finding Information For Your Computer
R e s o u r c e C D Documentation and drivers are already installed on your computer when it is shipped from Dell. You can use the CD to reinstall drivers (see page 62), run the Dell Diagnostics (see page 58), or access your documentation.
Page 14 These labels are located on your computer. D e l l S u p p o r t W e b s i t e — support.dell.com The Dell Support website provides several online tools, including: • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses •...
Page 15 J2936bk0.book Page 15 Tuesday, September 2, 2003 3:06 PM What are you looking for? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) • How to reinstall my operating system Find It Here W i n d o w s X P H e l p a n d S u p p o r t C e n t e r Click the Start button and click Help and Support.
Page 16 J2936bk0.book Page 16 Tuesday, September 2, 2003 3:06 PM Finding Infor mation for Your Computer...
Page 17: Setting Up And Using Your Computer
J2936bk0.book Page 17 Tuesday, September 2, 2003 3:06 PM S E C T I O N 1 S e t t i n g U p a n d U s i n g Yo u r C o m p u t e r Setting Up a Printer Transferring Information to a New Computer Setting Up a Home and Office Network...
Page 18: Setting Up A Printer
J2936bk0.book Page 18 Tuesday, September 2, 2003 3:06 PM Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: •...
Page 19: Connecting A Usb Printer
J2936bk0.book Page 19 Tuesday, September 2, 2003 3:06 PM Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.
Page 20: Transferring Information To A New Computer
J2936bk0.book Page 20 Tuesday, September 2, 2003 3:06 PM Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. Transferring Information to a New Computer ® The Microsoft Windows wizard to move data from the source computer to the new computer.
Page 21 J2936bk0.book Page 21 Tuesday, September 2, 2003 3:06 PM When the Files and Settings Transfer Wizard welcome screen appears, click Next. On the Which computer is this? screen, click New Computer and click Next. On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next.
Page 22: Setting Up A Home And Office Network
J2936bk0.book Page 22 Tuesday, September 2, 2003 3:06 PM Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: Connect the network cable to the network adapter connector on the back of your computer.
Page 23: Connecting To The Internet
J2936bk0.book Page 23 Tuesday, September 2, 2003 3:06 PM On the welcome screen, click Next. Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP . Complete the checklist and required preparations, and return to the Network Setup Wizard.
Page 24: Copying Cds And Dvds
J2936bk0.book Page 24 Tuesday, September 2, 2003 3:06 PM If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: Save and close any open files, and exit any open programs. Click the Start button and click Internet Explorer.
Page 25: How To Copy A Cd Or Dvd
J2936bk0.book Page 25 Tuesday, September 2, 2003 3:06 PM The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.
Page 26: Helpful Tips
J2936bk0.book Page 26 Tuesday, September 2, 2003 3:06 PM Helpful Tips • Use Microsoft after you start Sonic RecordNow and open a RecordNow project. • You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.
Page 27: Booting To A Usb Device
Connect the USB device to a USB connector (see page 70). Shut down (see page 27) and restart the computer. Turn on the computer. When the DELL™ logo appears, press immediately. If you wait too long and the Microsoft until you see the Windows desktop.
Page 28 J2936bk0.book Page 28 Tuesday, September 2, 2003 3:06 PM Setting Up and Using Yo ur Computer...
Page 29: Solving Problems
J2936bk0.book Page 29 Tuesday, September 2, 2003 3:06 PM S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems...
Page 30: Finding Solutions
Solving Pr oblems See page 44. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. For more information, see page 44. Get technical assistance from Dell. See page 113. See page 37.
Page 31 J2936bk0.book Page 31 Tuesday, September 2, 2003 3:06 PM See page 49. See page 48. See page 46. See page 35. See page 42. See page 42. See page 33. See page 44. See page 47. See page 37. See page 38. See page 35.
Page 32: Finding Help Information
9. turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 110). If the battery still does not work properly, contact Dell (see page 113). Solving Pr oblems —...
Page 33: Drive Problems
J2936bk0.book Page 33 Tuesday, September 2, 2003 3:06 PM Drive Problems Floppy drive problems My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. —...
Page 34: Cd Drive Problems
J2936bk0.book Page 34 Tuesday, September 2, 2003 3:06 PM CD drive problems NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD. corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up. •...
Page 35: Dvd Drive Problems
J2936bk0.book Page 35 Tuesday, September 2, 2003 3:06 PM DVD drive problems NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. that the original DVD is defective. Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Page 36 J2936bk0.book Page 36 Tuesday, September 2, 2003 3:06 PM connect it to a telephone. Listen for a dial tone. telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.
Page 37: Error Messages
J2936bk0.book Page 37 Tuesday, September 2, 2003 3:06 PM mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. Contact an Internet service provider to subscribe. for assistance.
Page 38: General Problems
Click the program that is no longer responding. Click End Task. Solving Pr oblems — Contact Dell (see page 113). — The floppy drive cannot read the — If your computer locks up and you are unable to get a response —...
Page 39: A Program Crashes Repeatedly
J2936bk0.book Page 39 Tuesday, September 2, 2003 3:06 PM A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. websites with information that may help you solve the problem. Ensure that you properly installed and configured the program.
Page 40: Other Technical Problems
Website" for more information about the website (see page 14). See "Dell Technical Support Policy (U.S. Only)" on page 112 for a description of the hardware and software support provided by Dell. — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see page 113).
Page 41: Ieee 1394 Device Problems
Click Control Panel. Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. Dell (see page 113). Contact the IEEE 1394 device manufacturer. — See page 65. — Ensure that the IEEE 1394 device is properly inserted...
Page 42: Keyboard Problems
J2936bk0.book Page 42 Tuesday, September 2, 2003 3:06 PM Keyboard Problems • If the mouse is functioning, shut down the computer through the Start menu (see page 27). After the computer shuts down, press the power button to restart the computer. •...
Page 43 J2936bk0.book Page 43 Tuesday, September 2, 2003 3:06 PM — Simultaneously press to display the Start menu. Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press . After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your computer.
Page 44: Network Problems
J2936bk0.book Page 44 Tuesday, September 2, 2003 3:06 PM Network Problems as shown on page 22. that no network communication exists. Replace the network cable. set up your network to verify that your network settings are correct and that the network is functioning.
Page 45 • Ensure that the main power cable is securely connected to the system board (see page 77). • Ensure that the front panel cable is securely connected to the system board (see page 77). • If the problem persists, contact Dell (see page 113). an internal power problem might exist.
Page 46: Printer Problems
J2936bk0.book Page 46 Tuesday, September 2, 2003 3:06 PM Printer Problems NOTE: If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number. troubleshooting information. button information. • See the printer documentation for cable connection information. •...
Page 47: Scanner Problems
J2936bk0.book Page 47 Tuesday, September 2, 2003 3:06 PM Scanner Problems NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number.
Page 48: Sound And Speaker Problems
J2936bk0.book Page 48 Tuesday, September 2, 2003 3:06 PM Sound and Speaker Problems No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows have been listening to MP3 songs, ensure that you did not turn the player volume down or off. shown on the setup diagram supplied with the speakers.
Page 49: No Sound From Headphones
J2936bk0.book Page 49 Tuesday, September 2, 2003 3:06 PM speaker documentation for diagnostics instructions. No sound from headphones securely inserted into the headphone connector (see page 70). — Your CD or DVD drive headphones do not work if the CD or DVD drive is operating in digital mode.
Page 50: If The Screen Is Difficult To Read
J2936bk0.book Page 50 Tuesday, September 2, 2003 3:06 PM — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)Ensure that the video cable is connected as shown on the setup diagram for your computer. —...
Page 51 J2936bk0.book Page 51 Tuesday, September 2, 2003 3:06 PM Click the Start button and click Control Panel. Click Appearance and Themes. Click Display and click the Settings tab. Try different settings for Screen resolution and Color quality. settings. See the Tell Me How help file for instructions. To access help files, see page 32. —...
Page 52 J2936bk0.book Page 52 Tuesday, September 2, 2003 3:06 PM Solving Pr oblems...
Page 53: Advanced Troubleshooting
S E C T I O N 3 A d v a n c e d Tr o u b l e s h o o t i n g Diagnostic Lights Dell Diagnostics Drivers Using Windows Resolving Software and Hardware Incompatibilities Reinstalling Microsoft ®...
Page 54: Diagnostic Lights
If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. working memory of the same type into your computer (see page 95). Dell (see page 113).
Page 55 • If the problem persists or the computer has integrated video, contact Dell (see page 113). Reseat all power and data cables and restart the computer. Advanced Tr oubleshooting...
Page 56 Continue until you have identified a faulty connector or reinstalled all modules without error. memory module/memory connector placement requirements (see page 95). that you are installing are compatible with your computer (see page 95). Dell (see page 113).
Page 57 (see "Resolving Software and Hardware Incompatibilities" on page 65). If the problem persists, contact Dell (see page 113). • Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 77).
Page 58: Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 29) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.
Page 59 J2936bk0.book Page 59 Tuesday, September 2, 2003 3:06 PM When the boot device list appears, highlight Boot to Utility Partition and press . When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 60). Starting the Dell Diagnostics From the ResourceCD Insert the ResourceCD into the CD drive.
Page 60 J2936bk0.book Page 60 Tuesday, September 2, 2003 3:06 PM Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: The Service Tag for your computer is located at the top of each test screen.
Page 61: Drivers
When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
Page 62: Reinstalling Drivers
J2936bk0.book Page 62 Tuesday, September 2, 2003 3:06 PM Reinstalling Drivers NOTICE: The Dell Support website and your Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Page 63: Using Windows ® System Restore
When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive. At the Welcome Dell System Owner screen, click Next. NOTE: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD.
Page 64: Undoing The Last System Restore
J2936bk0.book Page 64 Tuesday, September 2, 2003 3:06 PM NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Page 65: Resolving Software And Hardware Incompatibilities
J2936bk0.book Page 65 Tuesday, September 2, 2003 3:06 PM Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Click the Start button and click Control Panel. Click Performance and Maintenance.
Page 66: Reinstalling Microsoft ® Windows ® Xp
Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP , disable any virus protection software installed on your computer before you reinstall Windows XP .
Page 67 J2936bk0.book Page 67 Tuesday, September 2, 2003 3:06 PM Press immediately after the prompt appears in the upper right corner of the screen. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. Press the arrow keys to select CD-ROM, and then press .
Page 68: Reinstalling Drivers And Software
J2936bk0.book Page 68 Tuesday, September 2, 2003 3:06 PM If the Modem Dialing Information screen appears, enter the requested information and click Next. Enter the date, time, and time zone in the Date and Time Settings window and click Next. If the Networking Settings screen appears, click Typical and click Next.
Page 69: Adding Parts
J2936bk0.book Page 69 Tuesday, September 2, 2003 3:06 PM S E C T I O N 4 A d d i n g Pa r t s Front and Back View of the Computer Removing the Computer Cover Looking Inside Your Computer Adding Cards Adding or Replacing the AGP Card Adding or Replacing a Second Hard Drive...
Page 70: Front And Back View Of The Computer
J2936bk0.book Page 70 Tuesday, September 2, 2003 3:06 PM Front and Back View of the Computer Front View Adding Parts *On computers with an optional floppy drive.
Page 71 Your headphones won’t work if the drive is operating in digital mode. To disable digital mode, see "No sound from headphones" on page 49. The tag is used to identify your computer when you access the Dell Support website or call technical support.
Page 72: Back View
(4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Dell Diagnostics" on page 58. mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer.
Page 73 12 microphone connector Use the pink microphone connector (available on computers with integrated sound) to attach a personal computer microphone for voice or musical input into a sound or telephony program. (On computers with a sound card, the microphone connector is on the card.)
Page 74: Removing The Computer Cover
J2936bk0.book Page 74 Tuesday, September 2, 2003 3:06 PM 17 voltage selection switch See the safety instructions on page 9 for more information. (may not be available on all computers) 18 power connector Insert the power cable. Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.
Page 75 J2936bk0.book Page 75 Tuesday, September 2, 2003 3:06 PM Grip the indents on the computer cover, and slide the computer cover toward the back of the computer. Place the computer cover on a level surface. computer cover cover latch back of computer Adding Pa rts...
Page 76: Looking Inside Your Computer
J2936bk0.book Page 76 Tuesday, September 2, 2003 3:06 PM Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover.
Page 77: System Board
J2936bk0.book Page 77 Tuesday, September 2, 2003 3:06 PM System Board floppy drive connector main power (J4J1) connector (J3J1) memory module connectors (DDR2, DDR4) memory module connectors (DDR1, DDR3) fan connector (J1F1) microprocessor connector (J2E1) microprocessor power connector (J5B1) hard drive CD drive control panel connector...
Page 78: Adding Cards
J2936bk0.book Page 78 Tuesday, September 2, 2003 3:06 PM Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Shut down the computer through the Start menu (see page 27). Ensure that your computer and attached devices are turned off.
Page 79 J2936bk0.book Page 79 Tuesday, September 2, 2003 3:06 PM Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. Ensure that the card is fully seated and that its bracket is within the card slot. not fully seated card fully seated card card...
Page 80: Adding Or Replacing The Agp Card
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Your Dell™ computer provides a connector for an AGP card. Shut down the computer through the Start menu (see page 27). Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.
Page 81: Removing An Agp Card
J2936bk0.book Page 81 Tuesday, September 2, 2003 3:06 PM Removing an AGP Card Press the card lever toward the PCI connector. Pull the card up and out of the card clip. notch lever card clip AGP connector PCI connector Installing an AGP Card To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.
Page 82: Adding Or Replacing A Second Hard Drive
J2936bk0.book Page 82 Tuesday, September 2, 2003 3:06 PM Secure the card with the securing screw. Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 83 J2936bk0.book Page 83 Tuesday, September 2, 2003 3:06 PM CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Remove the computer cover. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.
Page 84 J2936bk0.book Page 84 Tuesday, September 2, 2003 3:06 PM NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive.
Page 85: Adding A Floppy Drive
J2936bk0.book Page 85 Tuesday, September 2, 2003 3:06 PM Reinstall the existing hard drive into the computer in front of the additional drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").
Page 86 J2936bk0.book Page 86 Tuesday, September 2, 2003 3:06 PM Rotate the front panel to separate it from the side hinges. side hinges (3) front panel top tab release lever middle tab bottom tab Adding Parts...
Page 87 J2936bk0.book Page 87 Tuesday, September 2, 2003 3:06 PM Press in the two insert tabs, and then push out the front-panel insert. tabs (2) insert top bracket screw drive bracket floppy drive Adding Pa rts...
Page 88 J2936bk0.book Page 88 Tuesday, September 2, 2003 3:06 PM Connect the floppy-drive power cable to the back of the drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 77).
Page 89 J2936bk0.book Page 89 Tuesday, September 2, 2003 3:06 PM Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. side hinges (3) Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.
Page 90: Adding A Second Cd Or Dvd Drive
Shut down the computer through the Start menu (see page 27). NOTE: Drives sold by Dell come with their own operating software and documentation. After you install a drive, see the documentation that came with the drive for instructions on installing and using the drive software.
Page 91 J2936bk0.book Page 91 Tuesday, September 2, 2003 3:06 PM Release and remove the front panel: Push the release lever to release the top tab. Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically). Rotate the front panel to separate it from the side hinges.
Page 92 J2936bk0.book Page 92 Tuesday, September 2, 2003 3:06 PM Pull the two front-panel tabs towards you, and then push out the front-panel insert. tabs (2) Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information).
Page 93 J2936bk0.book Page 93 Tuesday, September 2, 2003 3:06 PM Gently slide the drive into place. securing screw Once the drive is in place, apply pressure to ensure that the drive is fully seated. Use the securing screw that came with the drive to attach the drive to the computer. NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").
Page 94 J2936bk0.book Page 94 Tuesday, September 2, 2003 3:06 PM Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 95: Adding Memory
J2936bk0.book Page 95 Tuesday, September 2, 2003 3:06 PM Adding Memory You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 103. NOTE: DDR 333 memory operates at 320-MHz when used with an 800-MHz front-side bus.
Page 96: Memory Installation Guidelines
Dell. You should install your original memory modules in pairs either in connectors DIMM1 and DIMM2 or connectors DIMM3 and DIMM4. If possible, do not pair an original memory module with a new memory module.
Page 97 J2936bk0.book Page 97 Tuesday, September 2, 2003 3:06 PM CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Remove the computer cover (see page 74). Lay the computer on its side so that the system board is on the bottom of the inside of the computer.
Page 98 J2936bk0.book Page 98 Tuesday, September 2, 2003 3:06 PM Align the notch on the bottom of the module with the crossbar in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module. Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector.
Page 99: Replacing The Computer Cover
J2936bk0.book Page 99 Tuesday, September 2, 2003 3:06 PM Replacing the Computer Cover Ensure that all cables are connected, and fold cables out of the way. Ensure that no tools or extra parts are left inside the computer. Place the cover on the computer. Slide the cover towards the front of the computer until it fits completely into place.
Page 100 J2936bk0.book Page 100 Tuesday, September 2, 2003 3:06 PM Adding Parts...
Page 101 S E C T I O N 5 A p p e n d i x Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Notices Limited Warranties and Return Policy...
Page 102: Specifications
J2936bk0.book Page 102 Tuesday, September 2, 2003 3:06 PM Specifications Microprocessor Microprocessor type Level 1 (L1) cache Level 2 (L2) cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width...
Page 103 J2936bk0.book Page 103 Tuesday, September 2, 2003 3:06 PM Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type Drives Externally accessible Internally accessible Ports and Connectors Externally accessible: Serial Parallel Keyboard Mouse Network Audio Headphone Dual Channel DDR SDRAM Four 128-, 256-, 512-MB or 1-GB 128 MB DDR SDRAM...
Page 104 J2936bk0.book Page 104 Tuesday, September 2, 2003 3:06 PM Ports and Connectors ( Internally accessible: Primary IDE channel Secondary IDE channel Floppy drive Serial ATA Video Video controller Audio Audio controller Network Network controller Controls and Lights Power control Front-panel power light Hard-drive access light Diagnostic code lights Power...
Page 105 J2936bk0.book Page 105 Tuesday, September 2, 2003 3:06 PM Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Nonoperating (half-sine pulse) Nonoperating (faired-square wave) Altitude: Operating Storage 10° to 35°C (50° to 95°F) NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
Page 106: Standard Settings
J2936bk0.book Page 106 Tuesday, September 2, 2003 3:06 PM Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen.
Page 107: Viewing Settings
J2936bk0.book Page 107 Tuesday, September 2, 2003 3:06 PM Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you ®...
Page 108: Boot Sequence
You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the ResourceCD, but you must set the computer to boot from the hard drive when the diagnostic tests are complete.
Page 109: Clearing Forgotten Passwords
J2936bk0.book Page 109 Tuesday, September 2, 2003 3:06 PM Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Page 110: Replacing The Battery
J2936bk0.book Page 110 Tuesday, September 2, 2003 3:06 PM Replace the computer cover (see page 99). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and turn them on. If you are prompted to press ...
Page 111 J2936bk0.book Page 111 Tuesday, September 2, 2003 3:06 PM NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery.
Page 112: Dell Technical Support Policy (U.s. Only)
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replace- ment program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Page 113: Contacting Dell
NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 114 Country (City) International Access Code Country Code City Code Australia (Sydney) E-mail (Australia): [email protected] International Access Code: 0011 E-mail (New Zealand): [email protected] Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...
Page 115 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
Page 116 J2936bk0.book Page 116 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: [email protected] City Code: 592 Tech Support Fax Home and Small Business Technical Support...
Page 117 J2936bk0.book Page 117 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): [email protected] Country Code: 45 E-mail Support (desktop computers): [email protected] E-mail Support (servers): [email protected]...
Page 118 J2936bk0.book Page 118 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4)
Page 119 J2936bk0.book Page 119 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Technical Support Gold Technical Support Switchboard Sales Grenada General Support...
Page 120 J2936bk0.book Page 120 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: [email protected] Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only)
Page 121 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
Page 122 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: [email protected] Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
Page 123 Country Code: 31 (Enterprise): [email protected] City Code: 20 (Latitude): [email protected] (Inspiron): [email protected] (Dimension): [email protected] (OptiPlex): [email protected] (Dell Precision): [email protected] Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
Page 124 J2936bk0.book Page 124 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code New Zealand E-mail (New Zealand): [email protected] International Access Code: 00 E-mail (Australia): [email protected] Country Code: 64 Home and Small Business Government and Business...
Page 125 J2936bk0.book Page 125 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Puerto Rico General Support St. Kitts and Nevis General Support St.
Page 126 International Access Code: 00 E-mail: [email protected] Country Code: 46 E-mail Support for Latitude and Inspiron: [email protected] City Code: 8 E-mail Support for OptiPlex: [email protected] E-mail Support for Servers: [email protected] Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
Page 127 J2936bk0.book Page 127 Tuesday, September 2, 2003 3:06 PM Country (City) International Access Code Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: [email protected] Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22...
Page 128 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: [email protected] Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
Page 129 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
Page 130: Returning Items For Warranty Repair Or Credit
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
Page 131: Nom Information (Mexico Only)
Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the Tell Me How help file that accompanied your computer.
Page 132 J2936bk0.book Page 132 Tuesday, September 2, 2003 3:06 PM Appendix...
Page 133: Limited Warranties And Return Policy
J2936bk0.book Page 133 Tuesday, September 2, 2003 3:06 PM Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice.
Page 134 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
Page 135 We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
Page 136: Total Satisfaction" Return Policy (U.s. Only)
"Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...
Page 137 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
Page 138 During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell- branded hardware products returned to us that prove to be defective in materials or workmanship.
Page 139: Total Satisfaction" Return Policy (Canada Only)
What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
Page 140: Dell Software And Peripherals (Canada Only)
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.
Page 141: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)
Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
Page 142: Processors Only (U.s. And Canada Only)
J2936bk0.book Page 142 Tuesday, September 2, 2003 3:06 PM Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. ® Intel Warranty Statement for Pentium (U.S. and Canada Only) Limited Warranty ®...
Page 143 J2936bk0.book Page 143 Tuesday, September 2, 2003 3:06 PM ® ® Intel Pentium and Celeron Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available.
Page 144 J2936bk0.book Page 144 Tuesday, September 2, 2003 3:06 PM Limited Wa r r anties and Retur n Po licy...
Page 145: Index
24 DVD drive helpful tips, 26 how to copy a CD, 25 electrostatic discharge Dell Diagnostics, 58 Dell support policy, 112 e-mail Dell Support Site, 14 Dell Support website, 40 error messages, 37 Device Driver Rollback, 62 diagnostic lights, 54...
Page 146 J2936bk0.book Page 146 Tuesday, September 2, 2003 3:06 PM In d ex protecting computer from, 12 Express Service Code, 14 Files and Settings Transfer Wizard, 20 fixing problems Dell Diagnostics, 58 floppy drive problems, 33 hard drive problems, 35 hardware drivers, 61...
Page 147 Program Compatibility Wizard, 39 regulatory notices, 130 reinstalling drivers, 62 Windows XP , 66 ResourceCD, 62 Tell Me How help file Dell Diagnostics, 58 returning items, 130 troubleshooting safety instructions, 9 scanner problems, 47 screen. See monitor settings troubleshooting. See problems...
Page 148 J2936bk0.book Page 148 Tuesday, September 2, 2003 3:06 PM In d ex Windows XP (continued) Hyper-Threading, 26 Program Compatibility Wizard, 39 reinstalling, 66 scanner, 47 System Restore, 63 wizards Program Compatibility Wizard, 39 Index...

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Dimension 4600 series

Dell Dimension J2936 Owner's Manual

1 Setting up and Using Your Computer

2 Solving Problems

3 Advanced Troubleshooting

4 Adding Parts

5 Appendix

Index

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Summary of Contents for Dell Dimension J2936

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Table of Contents