Table of Contents
Solving Problems
Lockups and Software Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
If a program stops responding — End the
program:
1.
Press simultaneously.
2.
Click
Applications.
Click the program that is no longer
3.
responding
4.
Click
End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on CD.
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If the computer stops responding —
NOTICE: You might lose data if you are
unable to perform an operating system
shutdown.
Turn the computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your mouse, press and hold the power
button for at least 8 to 10 seconds until the
computer turns off. Then restart your computer.
If a program is designed for an earlier
Microsoft
Windows
®
®
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to non‑Windows Vista operating system
environments.
1.
Click
Start
→ Control Panel→
Programs→ Use an older program with this
version of Windows.
2.
In the welcome screen, click
3.
Follow the instructions on the screen.
operating system —
Next.
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