Sony KD-55A8F Service Manual
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Sony KD-55A8F Service Manual

Gn4tr chassis
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2018/03/16 22:32:44 (GMT+09:00)
HISTORY INFORMATION FOR THE FOLLOWING MANUAL:
SERVICE MANUAL (COMMON)
GN4TR CHASSIS
ORIGINAL MANUAL ISSUE DATE: 03/2018
Segment : CR
Version
Date
Subject
st
1
03/2018
1
Issue
OLED TV
9-888-748-01
For SM - Unique , please refer :
9-888-748-Ax ( America )
9-888-748-Cx ( China)
9-888-748-Ex ( Europe )
9-888-748-Px (Asia)
SYS SET
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Summary of Contents for Sony KD-55A8F

  • Page 1 2018/03/16 22:32:44 (GMT+09:00) HISTORY INFORMATION FOR THE FOLLOWING MANUAL: SERVICE MANUAL (COMMON) GN4TR CHASSIS ORIGINAL MANUAL ISSUE DATE: 03/2018 Segment : CR Version Date Subject 03/2018 Issue OLED TV 9-888-748-01 For SM - Unique , please refer : 9-888-748-Ax ( America ) 9-888-748-Cx ( China) 9-888-748-Ex ( Europe ) 9-888-748-Px (Asia)
  • Page 2 2018/03/16 22:32:44 (GMT+09:00) SERVICE MANUAL (COMMON) GN4TR CHASSIS Segment : CR OLED TV SYS SET...
  • Page 3 2018/03/16 22:32:44 (GMT+09:00) MODEL LIST THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION ASIA AMERICA EUROPE CHINA JAPAN MODEL KD-55A8F KD-65A8F KD-55AF8 KD-65AF8 XBR-55A8F XBR-65A8F KJ-55A8F KJ-65A8F SYS SET...

  • Page 4: Table Of Contents

    2018/03/16 22:32:44 (GMT+09:00) TABLE OF CONTENTS Section Title Page SAFETY NOTES SELF DIAGNOSTIC FUNCTION TROUBLE SHOOTING SERVICE ADJUSTMENTS DIAGRAMS PANEL and TV SET HANDLING Please refer Service Manual – Unique for below information : -Disassembly and Removal Caution -Wire Dressing -Circuit Board Location -Exploded Views and Parts List Note: Pictures provided in this Service Manual might have slight difference from the actual sets.

  • Page 5: Safety Notes

    7) Always clean the LCD panel with a soft cloth material. Sony. Circuit adjustments that are critical for safe operation are identified in this manual. Follow these procedures whenever critical components are 8) Use care when handling the wires or connectors of the inverter circuit.
  • Page 6 2018/03/16 22:32:44 (GMT+09:00) 10) During the repair, DO NOT leave the Power On or Burn-in period for *Do not recommend power-on in the conditions which laid face down the more than 1 hour while the TV is face down on a cloth. Refer Figure 1 . panel, in repair activity.
  • Page 7 2018/03/16 22:32:44 (GMT+09:00) To reduce the risk of image retention: Other feature •Fill the screen by changing [Wide mode] to eliminate the black bars. The screen brightness is automatically reduced when displaying still Select [Wide mode] other than [Normal]. images, clocks, bright colours or logos etc. •Turn off the OSD (On Screen Display) by pressing the DISPLAY button, and turn off the menus from connected equipment.
  • Page 8 2018/03/16 22:32:44 (GMT+09:00) Comply with the following requirement 4) Look for unauthorized replacement parts, particularly transistors that Class II equipment (2-pin plug): for each terminal, the worst value of were installed during a previous repair. Point them out to the customer and measurement must not exceed AC 350uA peak).
  • Page 9 2018/03/16 22:32:44 (GMT+09:00) 1-7. Lead Free Information The circuit boards used in these models have been processed using Lead Free Solder. The boards are identified by the LF logo located close to the board designation. Figure 5: LF logo on circuit board Figure 4: LF Logo The servicing of these boards requires special precautions.

  • Page 10: Self Diagnostic Function

    2018/03/16 22:32:44 (GMT+09:00) SECTION 2 SELF DIAGNOSTIC FUNCTION The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash. The number of times the LED flashes translates to a probable source of the problem. A definition of the Smart Core Red LED flash indicators is listed in the instruction manual for the user’s knowledge and reference.
  • Page 11 2018/03/16 22:32:44 (GMT+09:00) Self Diag. Quick Reference (Not LED blinking [Record Only]) Error Item Detection Items ( Not LED blinking [Record Only]) : Power supply board, : Main board, Tuner & Demodulator I2C communication failure : T-con board, TU_DEMOD Tuner board set detect signal monitoring

    : Panel module, : Speaker, : Tuner board,...

  • Page 12 2018/03/16 22:32:44 (GMT+09:00) Self Diagnosis Service Menu and Display Entry (Self Diagnosis Display) - Go to the standby by a remote. Error count Error Item - Push the buttons sequentially: SELF CHECK <5> Back << Exit MAIN POWER 000000000000 000000000000 000000000000 -If you want to finish service mode app, do AC OFF/ON DC ALERT 000000000000 000000000000...
  • Page 13 2018/03/16 22:32:44 (GMT+09:00) Self Diagnosis Display How to confirm - Panel ON time - Panel Refresh times Panel ON time[hour] /Panel Refresh times[times] Ex) 100 / 20 Enter Self Diagnosis Display. Then Push ‘Green button’ remote controller. SELF CHECK Then display upper right corner. <<...

  • Page 14: Troubleshooting

    2018/03/16 22:32:44 (GMT+09:00) SECTION 3 TROUBLESHOOTING Triage Chart Before you make the service call… 1. Confirm the symptom from the customer. 2. Select that symptom from the chart. 3. Bring all the boards and cables listed for that symptom. 4. Follow the troubleshooting charts in the technical guides to isolate the board. 5.
  • Page 15 2018/03/16 22:32:44 (GMT+09:00) TROUBLESHOOTING Flow 1.0 No Power BM2A Board Model No Power Check STBY 3.3V Replace C408 G* Board Between G* Board to near CN400 BM2A Board Harness on BM2A board Harness BM2A Board u-Com Failure DDCON/LDO Main Device Failure SYS SET...
  • Page 16 2018/03/16 22:32:44 (GMT+09:00) 1.2 No Power u-com Failure P-on u-com control signal path summary #pin6 +3.3V_STBY Vdd u-com supply BM2A voltage PGOOD_1 #pin9 DDC : +1.0V_M2 (IC604) TCON_P_ON P_ON_#1 DDCs : +1.8V_TU (IC405), +1.0V_BE (IC4003) #pin12 BL_ON #pin7 Delay (IC408) DDCs : +5V_MAIN (IC402), +3.3V_MAIN (IC403), POWER_ON G-Board #pin10...
  • Page 17 2018/03/16 22:32:44 (GMT+09:00) 1.2 No Power u-com Failure START Check +12V_MAIN Line (from G board). Check “AC_OFF_DET_OUT” (from BE SOC IC4000) Check 12V_MON Check “AC_DET_IN” Check VDD R446 Voltage. (C407, CN400 #16pin C506 Voltage. Check +3.3V_STBY Line (C408, CN400 #9pin) Is the voltage >2.6V? from G board) Is the voltage >3.0V? Check DC_OFF_DET...
  • Page 18 2018/03/16 22:32:44 (GMT+09:00) 1.2 No Power u-com Failure Previous page Check P_ON_#2 Check BL_ON CL417 P-on u-com #pin13 Change IC401 R527 P-on u-com #pin7 Change IC401 is >3.0V? Is the voltage >3.0V? Check P_ON_HL u-com IC401 is working OK CL414 P-on u-com #pin18 Change IC401 is >3.0V? Check ORESETB...
  • Page 19 2018/03/16 22:32:44 (GMT+09:00) 1.3 No Power DDCON/LDO BM2A Board Model Check item summary Board IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref. BM2A IC402 +5V_MAIN/+5V_AUDIO C430 R455 P-on u-com IC401 #pin13 F400 C423 BM2A IC403 +3.3V_MAIN/+3.3V_AUDIO C445 R465 P-on u-com IC401 #pin13 F401...
  • Page 20 2018/03/16 22:32:44 (GMT+09:00) 1.3 No Power DDCON/LDO BM2A Board Model DDCON check IC Ref Voltage supply IC601 +1.5V_DDR START Check IC402 Vcc voltage Check Vcc voltage Check C423 Change D600 C602 D600 Is voltage >12V? Is voltage >3V? Is diode alive? Check +3.3V_STBY. G* board Check Vcc voltage Check...
  • Page 21 2018/03/16 22:32:44 (GMT+09:00) 1.3 No Power DDCON/LDO BM2A Board Model DDCONs check Please refer page-19 for Ref number. IC Ref Voltage supply START IC402 +5.0V_VBUS/+5V_MAIN +3.3V_STBY (AC-ADP only) IC403 /+3.3V_MAIN Check fuse F4xx / F40xx/F6xx Change Fuse Q407 +3.3V_MAIN Is fuse OK? IC405 +1.8V_TU IC601...
  • Page 22 2018/03/16 22:32:44 (GMT+09:00) 1.3 No Power DDCON/LDO BM2A Board Model LDOs check Please refer page-19 for Ref number. IC Ref Voltage supply START IC602 +1.05V_M2_STBY IC603 +1.05V_M2_A_1 Check +3.3V_DDC_OUT Check Vcc voltage DDCON (IC403) C4xxx C6xx IC605 +1.05V_M2_ST_ET Is voltage >3V? +3.3V_STBY (G* board) IC606 +1.05V_M2_A_2 VCC3IO_EMMC...
  • Page 23 2018/03/16 22:32:44 (GMT+09:00) 1.4 NO POWER-Muffin2 Failure Muffin2 Fail Suspected Muffin2 LOG is Write DDR check Is there DDR error? Replace DDR bootloader displayed Check Muffin Log Power uCom and Follow 1.2&1.3 Replace eMMC related to eMMC DDCON/LDO OK? Is there “CRC error” Crystal X1000 Replace crystal Store SW log, check SW...
  • Page 24 2018/03/16 22:32:44 (GMT+09:00) 1.5 NO POWER-Muffin2 Replacement Muffin2 replacement flow Data on eMMC need to be erase first before eMMC erase changing Muffin If cannot be erased, erase after replacing Muffin Muffin2 replacement SW write (Supplementary information) SYS SET...
  • Page 25 2018/03/16 22:32:44 (GMT+09:00) 2.0 LED Blinking: 2x (Main power Error) BM2A 2-time blinking Check “+12V_MAIN” at pin 11/13 of CN400 G* Board on BM2A Board, Voltage > 13.2V ? BM2A Board SYS SET...
  • Page 26 2018/03/16 22:32:44 (GMT+09:00) Check point for BM2A Name Board PWB (A side) Detail CN400 BM2A +12V_MAIN SYS SET...
  • Page 27 2018/03/16 22:32:44 (GMT+09:00) 2.1 LED Blinking: 3x (DC Alert Error) BM2A 3-time blinking (DC Alert) Check “POWER_MAIN” at pin 17/19 of CN400 Check “+5.0V_VBUS” Retry on BM2A board, at C431 on BM2A board 4.959V
  • Page 28 2018/03/16 22:32:44 (GMT+09:00) Check point for BM2A Name Board PWB (A side) Detail CN400 +5.0V_VBUS at C431 BM2A POWER_MAIN Pin17/19 of CN400 (Supplementary information) SYS SET...
  • Page 29 2018/03/16 22:32:44 (GMT+09:00) 2.2 LED Blinking: 3x (Audio Error) LED 3x blinking (Audio Error) Replace G Board G Board Power Off Check Go to 3.3 Measure the Speaker Replace impedance by multi-meter Speaker Less than 3Ω ? Power On Check * In case of Actuator, replace Panel module. Go to 3.4 Speaker Harness Detail of 3x LED Blinking...
  • Page 30 2018/03/16 22:32:44 (GMT+09:00) 2.3 LED BLINKING 4x (TCON Internal Error/TCON I2C Communication Error) BM2A 4-time blinking (TCON Internal/ TCON I2C Communication) High Check Replace FFC Cable “LD_ERR_DET” Voltage Replace TCON board Panel FFC Cable (B<->TCON) at CL4458 on BM2A Board (TCON Internal) (TCON I2C Communication) BM2A Board TCON Board...
  • Page 31 2018/03/16 22:32:44 (GMT+09:00) Check point for BM2A Name Board PWB (A side) Detail BM2A CL4458 (Supplementary information) SYS SET...
  • Page 32 2018/03/16 22:32:44 (GMT+09:00) 2.5 LED BLINKING: 5x (Panel ID Read Error) BM2A 5-times blinking Replace Replace BM2A Board Panel (T-con) Check Replace “+12.5V_TCON” G Board Symptom Symptom G Board on T-CON Board improvement improvement BM2A Board Panel (T-con) Symptom improve Replace the Harness Between G Board Harness and BM2A...
  • Page 33 2018/03/16 22:32:44 (GMT+09:00) 2.6 LED BLINKING: 6x BM2A 6-times blinking Harness / Symptom Connection Improvement Check Voltage of Check broken High Replace “BL_ERR_DET” harness/connection Harness harness at CL4459 on BM2A G board to BM2A improvement Symptom Harness / G board Improvement Connection OK G board Replace G board.
  • Page 34 2018/03/16 22:32:44 (GMT+09:00) Check point for BM2A Name Board PWB (A side) Detail BM2A CL4459 SYS SET...
  • Page 35 2018/03/16 22:32:44 (GMT+09:00) 2.7 LED BLINKING: 7x (Temperature Error) 2.8 LED BLINKING: 8x (4KBE Error) BM2A BM2A 7-time blinking 8-time blinking Setting circumstance is OK? Set to another Temperature, location, etc. Replace Ventilation, etc. BM2A Board Replace BM2A Board, and Aging a few Panel hours Symptom...
  • Page 36 2018/03/16 22:32:44 (GMT+09:00) 3.0 No Sound No Sound Without LED 3x No sound only Go to Analog RF and Digital RF ? 3.7 No Sound Tuner Select [External Inputs]→ AV receiver is connected [BRAVIA Sync Settings]→ to HDMI in ? [BRAVIA Sync Control]→[off] Go to No sound only HDMI ? 3.8 No Sound HDMI...
  • Page 37 2018/03/16 22:32:44 (GMT+09:00) 3.1 No Sound Audio No Sound Audio Go to Replace BM2A 3.4 No Sound Power On Check Finish SYS SET...
  • Page 38 2018/03/16 22:32:44 (GMT+09:00) 3.3 No Sound Power Off Check Power Off Check From 2.2 Power Off Check From 3.0 (1) BM2A-PWB Fuse (F3200,F3201,F3202) broken? Confirm the speaker harness Replace Speaker Cut or shorted Harness to the chassis ? (2) BM2A-PWB PVDD-GND(C3288) short ? Measure the Speaker Replace impedance by multi-meter...
  • Page 39 2018/03/16 22:32:44 (GMT+09:00) 3.4 No Sound Power On Check Power On Check From 2.2/3.1 *Power AU is same as PVDD (4) POWER_AU* check POWER_AU is supplied to BM2A for a moment before LED 3x blinking? Replace G-PWB Finish OK ? Return to 2.2 SYS SET...
  • Page 40 2018/03/16 22:32:44 (GMT+09:00) 3.5 No Sound Audio HP/Audio out No Sound Audio HP/Audio out Replace BM2A-PWB SYS SET...
  • Page 41 2018/03/16 22:32:44 (GMT+09:00) 3.7 NO SOUND: @ TUNER No Sound with normal picture Only RF tuner input? Please refer Audio Check IC1000 (SOC) troubleshooting SYS SET...
  • Page 42 2018/03/16 22:32:44 (GMT+09:00) 3.8 NO SOUND: HDMI 1/2/3/4 No Sound Check the picture Refer to 4.5 HDMI NO PICTURE Does this model have Connect Stereo minijack cable between Source and the TV, and Check the mode Analog Audio In Change “HDMI/DVI Audio Source” to Auto or Analog Audio In. of Source equipment (Stereo minijack)? HDMI...
  • Page 43 2018/03/16 22:32:44 (GMT+09:00) 4.0 No Picture No Picture Check Smart Core Replace Got Any Normal Replace Panel Behavior the V by One FFC Display? the main Board (T-CON) Harness (Blinking) Symptom Symptom improvement improvement Check Other 4x Blinking V by One FFC Main board NG Portion: Harness...
  • Page 44 2018/03/16 22:32:44 (GMT+09:00) 4.1: Video Analog Signal Path Video (Side Mini Jack) L36:CVBS3P CVBS3P G16:GPIO66 VIDEO2_DET IC1000 SYS SET...
  • Page 45 2018/03/16 22:32:44 (GMT+09:00) 4.2: No Picture (BM2A) No Picture Condition Actions to be taken Video Refer to IC troubleshooting for No Picture Muffin [IC1000] Problem further investigation Check J2600 NG (Vpp: 0V) Check if input OSD Connection, J2600 Connector is GREY OUT Problem VIDEO2_DET OK if it is highlighted...
  • Page 46 2018/03/16 22:32:44 (GMT+09:00) 4.2/4.3: Input Skip function (BM2A) Input Signal Non-Detect Detect (Typical) (Typical) Video VIDEO2_DET 3.3V IC1000 G16- GPIO66 Video (Side Mini Jack) SYS SET...
  • Page 47 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER RF input no picture / noisy picture Check RF source cable Change RF cable and antenna and antenna, OK? Check Tuner power line: 3.3V at JL2800 = 3.3V? Please refer DDCON 1.8V at JL2801 = 1.8V? troubleshooting RESET value at JL2807 = 3.3V? All broadcasting channel...
  • Page 48 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER From Previous page Digital Satellite Terrestrial/Cable Analog Check Tuner power line 12V at JL2822 = 12V? For TW, NA-ATSC(MX/UC), For AEP, JP, PA_T2, CH/HK, and LA-ISDB-T and LA-T2(COL) Refer Analog Tuning Refer Digital Tuning 1 Refer Digital Tuning 2 12V LNB Voltage Checking...
  • Page 49 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM2A) BM2A (Top View) For Tuner Power Lines 1.8V BM2A Tuner potion(Top View) 3.3V For Tuner Power Lines JL2822 = 12V JL2801 = 1.8V JL2800 = 3.3V JL2807 = RESET:3.3V BM2A Tuner potion(Bottom View) For Tuner Power Lines SYS SET...
  • Page 50 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM2A) BM2A (Top View) For Tuner I2C line R2801 C2803 C2804 R2800 R2805 R2804 SYS SET...
  • Page 51 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER FOR 12V LNB Voltage Checking: @ AEP and JP +12V_LNB Voltage Checking MOSFET Check LNB power line Check P_ON_HL signal line Check fuse F2801 Q408/Q409 +12V_MAIN at R495 = 12V? at CL414(R451) = 3.3V? broken Change the fuse Check +12V_Main at CN400...
  • Page 52 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM2A) BM2A (Top View) 12V LNB Voltage line R451 CL414 +12V_MAIN F2801 R495 +12V_LNB Q409 Q408 SYS SET...
  • Page 53 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER Notes: FOR ANALOG TUNING: @ All destination except JP - Parts for IFOUT_N line : FB2801, C2807, C2826 - Parts for IFOUT_P line : FB2802, C2808, C2825 - Parts for IFAGC line : R2809,R2838, C2827 For LA-ISDB(BR/AR), LA-T2(COL) and TW only Analog Tuning : Insert correct signal in correct terminal.
  • Page 54 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER FOR DIGITAL TUNING 1: @ TW, NA-ATSC(MX/UC), and LA-ISDB-T Notes: Digital Tuning 1 - Parts for IFOUT_N line : FB2801, C2807, C2826 - Parts for IFOUT_P line : FB2802, C2808, C2825 For TW/LA-ISDB-T - Parts for IFAGC line : R2809,R2838, C2827 LA-T2(COL: Cable) : Insert correct signal in correct terminal.
  • Page 55 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM2A) BM2A (Top View) IF & IFAGC line R2838 C2827 FB2801 C2826 C2808 C2825 C2807 FB2802 R2809 (Supplementary information) SYS SET...
  • Page 56 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER FOR DIGITAL TUNING 2: @ AEP, JP, PA_T2, CH/HK, and LA-T2(COL) Digital Tuning 2 LA-T2(COL) For PA_T2 and For AEP/JP CH/HK Confirm ANT or Cable connection Confirm ANT or Satellite connection Terrestrial Digital cable/ Terrestrial Cable Sound is normal? No sound...
  • Page 57 2018/03/16 22:32:44 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM2A) BM2A (Top View) TS1 line RB2802 (Under the heatsink) R2868 R2814 R2869 R2815 R2816 R2870 R2871 R2817 (Supplementary information) SYS SET...
  • Page 58 2018/03/16 22:32:44 (GMT+09:00) 4.5 NO PICTURE: HDMI 1 No Picture Check HDMI cable Change HDMI cable Check the below point at All lines NG Connector side Other Input is OK ・Check +5V line CL3642 Check other Replace ・Check HPD line CL3629 HDMI input CN3603 ・Check DDC lines CL3616/CL3617 ・Check TMDS lines...
  • Page 59 2018/03/16 22:32:44 (GMT+09:00) 4.5 NO PICTURE: HDMI 2 No Picture Check HDMI cable Change HDMI cable Check the below point at All lines NG Connector side Other Input is OK ・Check +5V line CL3643 Check other Replace ・Check HPD line CL3624 HDMI input CN3600 ・Check DDC lines CL3610/CL3611 ・Check TMDS lines...
  • Page 60 2018/03/16 22:32:44 (GMT+09:00) 4.5 NO PICTURE: HDMI 3 No Picture Check HDMI cable Change HDMI cable Check the below point at All lines NG Connector side Other Input is OK ・Check +5V line CL3644 Check other Replace ・Check HPD line CL3627 HDMI input CN3601 ・Check DDC lines CL3612/CL3613 ・Check TMDS lines...
  • Page 61 2018/03/16 22:32:44 (GMT+09:00) 4.5 NO PICTURE: HDMI 4 No Picture Check HDMIcable Change HDMIcable Check the below point at All lines NG Connector side Other Input is OK ・Check +5V line CL3645 Check other Replace ・Check HPD line CL3628 HDMI input CN3602 ・Check DDC lines CL3614/CL3615 ・Check TMDS lines All Inputs NG...
  • Page 62 2018/03/16 22:32:44 (GMT+09:00) 5.0 Key Switch Buttons Error Check harness connection between Side key buttons error Harness connection issue B-board and switch module Change harness B-board to switch module between B-board to harness issue switch module harness Change switch module Switch module issue Main device issue Change B-board SYS SET...
  • Page 63 2018/03/16 22:32:44 (GMT+09:00) 5.1 IR Remote Commander Error Check harness IR remote commander connection between Harness connection does not respond B-board and Smart issue Core Change harness B-board to Smart Core harness between B-board to issue Smart Core harness Change Smart Core Smart Core issue Change B-board Main device issue...
  • Page 64 2018/03/16 22:32:44 (GMT+09:00) 5.2 Light Sensor Error Check harness Setting is “ON” Backlight level does not Check UI setting and connection between Harness connection change when ambient make sure light sensor B-board and Smart issue light changed setting is “ON” Core Setting is “OFF” Change harness B-board to Smart Core harness between B-board to...
  • Page 65 2018/03/16 22:32:44 (GMT+09:00) 6.0 Network Malfunction: Ethernet (Wired) [Network Set-up] >[Wired Set-up] on the TV Connection Results Connection Results Connection Results B board Cable Connection Local Access Internet Access Failed Failed Failed Auto Check Proxy setting Wired Set-up Check cable B board Local router IP address setting DHCP server...
  • Page 66 2018/03/16 22:32:44 (GMT+09:00) 6.2 Wireless Network malfunction (1/2) 1) Internal Wireless Network malfunction Wireless Network on the TV Error message or no scan result Is the Wi-Fi radio appear in the network setting? strength too weak Bxx Board or even No signal? Check with another Hardware defect suspected.
  • Page 67 2018/03/16 22:32:44 (GMT+09:00) Wireless Network malfunction (2/2) From previous page Check harness Connect properly connection is OK Loose harness between Wi-Fi/BT module and Bxx Change harness Check with between Bxx board Change Bxx board another Wi-Fi/BT and Wi-Fi/BT module module If Wi-Fi malfunction happens, •...
  • Page 68 2018/03/16 22:32:44 (GMT+09:00) 6.3 Bluetooth malfunction Voice Remote doesn’t work Bluetooth Mouse/Keyboard/Controller doesn’t work Bluetooth Speaker/Headphone/ doesn’t work Please refer Voice Remote manual Check BT antenna Home > Settings > Bluetooth Mouse/Keyboard/Controller Connection is OK Bluetooth Settings Can read Near discoverable Bluetooth Speaker/Headphone operation manual Bluetooth Device else Loose BT antenna...

  • Page 69: Service Adjustments

    2018/03/16 22:32:44 (GMT+09:00) SECTION 4 SERVICE ADJUSTMENT When finished the operation of service mode , please AC Plug OFF/ON the TV set *If you don’t do AC plug OFF/ON, remain the Service Mode App and user can see the Service Mode after RC ON. 4.1 How to Enter Service Mode From Standby Mode 1.
  • Page 70 2018/03/16 22:32:44 (GMT+09:00) 4.2 Software Version 1) In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information Main Micro Service Mode SW Version: PKG1.1.0.03.26.1.00.0 Model NVM Version: 0043 CEI Boot Version: Model Information >> V1.00000000 PQ Version: 02000001 Status Information Self diagnosis History...
  • Page 71 2018/03/16 22:32:44 (GMT+09:00) 4.3 Serial Number Edit (1) Service Mode In “Service Mode”, select “Model Information” by Model Information >> pressing “↑” or “↓” then pressing “Enter” or “→” Self diagnosis History >> Video / Audio >> button to enter inside. Panel / PQ >>...
  • Page 72 2018/03/16 22:32:44 (GMT+09:00) 4.3 Serial Number Edit (2) Model YES is selected, the input data is saved into EEPROM. SERIAL NUMBER EDIT is grayed out and the serial Status Information >> number that has been input is displayed. Operator will Model Information >>...
  • Page 73 2018/03/16 22:32:44 (GMT+09:00) 4.4 Model Number Setting 1) In “Service Mode”, select “Model Information” by pressing “↑” or “↓” then pressing “Enter” or “→” Service Mode Model button to enter inside. Model Information >> Status Information >> Self diagnosis History >> Model Information Video / Audio >>...
  • Page 74 2018/03/16 22:32:44 (GMT+09:00) 4.5 WB Adjustment (If necessary) In “Panel/PQ” service mode category by “↑” or “↓”. Go to “WB Adjustment” Adjustment”, press → button. To select “WB To change data , press “←” or “→” on remote commander. Panel / PQ Back <<...
  • Page 75 2018/03/16 22:32:44 (GMT+09:00) 4.6 WB data transfer Please apply Main board or panel is replaced. In “Panel/PQ” service mode category by “↑” or “↓”. Go to “WB/Mura/CUC data transfer” transfer”, press → button. Back << To select “WB/Mura/CUC data <[ 0.Soc to T-con ]> To change data , press “←”...
  • Page 76 2018/03/16 22:32:44 (GMT+09:00) 4.7 HDD Performance Check (EU only) In “Service Mode”, select Service Mode General Setting “General Setting” by pressing “↑” or “↓” then pressing “Enter” Model Information >> Back << or “→” button to enter inside. Self diagnosis History >> Aging mode <[ ]>...
  • Page 77 2018/03/16 22:32:44 (GMT+09:00) 4.8 HDD Re-Register (EU only) In “Service Mode”, select “General Service Mode General Setting Setting” by pressing “↑” or “↓” then pressing “Enter” or “→” button to enter Model Information >> Back << Self diagnosis History >> Aging mode <[ ]>...
  • Page 78 2018/03/16 22:32:44 (GMT+09:00) USB Update 1:Download USB image and unzip file. 2: copy unzip file to USB memory root folder. 3: USB memory insert TV. 4-a:USB image is newer soft version. 4-b:USB image is not newer soft version. Automatically show message and start update. Automatically show message.

  • Page 79: Diagrams

    2018/03/16 22:32:44 (GMT+09:00) SECTION 5 DIAGRAMS 5.1 Block Diagram * depend on destinations RGBW LEDs Center Key Video signal Light Sens. L/R Keys Audio signal IR Rx Control Bus * IR In BM2A board Panel * BCAS/CI Flash Vx1 16-lane Tcon Power Micro * RF 4K/120p (STM8S103F2U6)
  • Page 80 2018/03/16 22:32:44 (GMT+09:00) 5.2 Connector Diagram SYS SET...

  • Page 81: Panel And Tv Set Handling

    2018/03/16 22:32:44 (GMT+09:00) SECTION 6 PANEL and TV SET HANDLING Panel : Service Panel Unpacking You can cut the red line and open in Put reinforcement on stable flat floor. Open reinforcement and tear the AL order to make it easy to take bag to take panel out.
  • Page 82 2018/03/16 22:32:44 (GMT+09:00) Holding on Vertical Position & Moving Don’t touch frame by finger. Don’t push display by finger. Don’t push display by finger. SYS SET...
  • Page 83 2018/03/16 22:32:44 (GMT+09:00) Holding on Vertical Position & Moving Don’t catch these sheet metal parts by finger. SYS SET...
  • Page 84 2018/03/16 22:32:44 (GMT+09:00) On Working Table Caution • Put soft & clean sheet on the table. • Be careful to dust, scrap, screw on table. (There are risks of scratches on screen surface.) • One-man handling is prohibited. SYS SET...
  • Page 85 2018/03/16 22:32:44 (GMT+09:00) Lifting Up (OK) Hold top and bottom sides. Holding positions are as follows. Lift up to vertical position like above picture. Holding Positions SYS SET...
  • Page 86 2018/03/16 22:32:44 (GMT+09:00) Lifting Up (NG) Don’t hold around corner. Don’t hold left or right edges. SYS SET...
  • Page 87 2018/03/16 22:32:44 (GMT+09:00) TV SET : On Working Table Caution • Put soft & clean sheet on the table. • Be careful to dust, scrap, screw on table. (There are risks of scratches on screen surface.) • One-man handling is prohibited. Soft & Clean Sheet (EPE/PE-FM/etc) No-Dust/Scrap/Screw/etc SYS SET...
  • Page 88 2018/03/16 22:32:44 (GMT+09:00) Lifting Up (OK) Hold top and bottom sides. Holding positions are as follows. Holding Positions Lift up to vertical position like above picture. Holding Positions 150mm 150mm Bottom SYS SET...
  • Page 89 2018/03/16 22:32:44 (GMT+09:00) Lifting Up (NG) Don’t hold around corner. Don’t hold left or right edges. SYS SET...
  • Page 90 2018/03/16 22:32:44 (GMT+09:00) Holding on Vertical Position & Moving Don’t push display by finger. Don’t catch frame by finger. Don’t push display by finger. SYS SET...
  • Page 91 2018/03/16 22:32:44 (GMT+09:00) Holding on Vertical Position & Moving Don’t hold antenna terminal. SYS SET...
  • Page 92 2018/03/16 22:32:44 (GMT+09:00) Sony EMCS (Malaysia) Sdn. Bhd. English RDCM 9-888-748-01 © 2018.03 SYS SET...

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