Sony CLIE PEG-NX70V Frequently Asked Questions Manual

Personal entertainment organizer

Hide thumbs Also See for CLIE PEG-NX70V:

Handbook (176 pages)

Brochure (1 page)

Operating instructions manual (104 pages)

Table Of Contents

page of 52

/ 52
Contents
Table of Contents

Table of Contents

Quick Links

Summary of Contents for Sony CLIE PEG-NX70V

Page 1 Trouble- shooting Q&A Personal Entertainment Organizer PEG-NX70V PEG-NX60 © 2002 Sony Corporation 4-668-516-11 (1) Your CLIÉ Handheld does not operate properly About CLIE Launcher You cannot perform a HotSync operation Error message You cannot input properly How to operate basic applications...
Page 2 Frequently-Asked Questions You can also solve the following problems by resetting your Sony CLIÉ For details on how to reset, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”...
Page 3 If not displayed, select Programs (In Windows XP, All Programs)- Sony Handheld-HotSync Manager from the Start menu, and start the HotSync Manager. • Is the check box of Local USB of the menu (displayed after clicking the...
Page 4: You Cannot Connect To The Internet
After a while, place your CLIÉ handheld on the cradle again. If this does not solve the problem, restart the computer. You cannot connect to the Internet • Follow the steps mentioned in “Customizing your Sony CLIÉ Handheld: Changing the Network preferences” in “Handbook” and verify the settings of Network Preferences.
Page 5: Table Of Contents
Contents of Troubleshooting Symptoms Your CLIÉ Handheld does not operate properly You cannot turn on your CLIÉ handheld The screen is not displayed though the POWER LED is on No response to operations Your CLIÉ handheld keeps turning itself off Your CLIÉ...
Page 6 Contents of Troubleshooting (continued) Symptoms The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu The HotSync Manager does not start (The HotSync is not displayed in the bottom right of the computer screen) When you perform a HotSync of your computer starts You cannot perform a HotSync...
Page 7 Symptoms You cannot re-order memos in a list An event created in the Date Book application cannot be listed in the week view The vCard data imported from the Address application in your CLIÉ handheld by beaming cannot be read by the Palm™...
Page 8 Symptoms You cannot transfer data You cannot transfer image files or movie files from your computer to your CLIÉ handheld The peripheral devices are not recognized You cannot play music (Audio Player) Playing music There is no sound The sound is too low The sound is disrupted for a moment The sound is noisy You cannot play music while other applications are running...
Page 9 Contents of Troubleshooting (continued) Symptoms After you connect to the computer, the drive is recognized but the contents cannot be seen Operation during connection is unstable The error message “The disk is out” is suddenly displayed on the screen Other problems The CLIÉ...
Page 10 Symptoms All or some website contents are not displayed Internet connection takes too much time to download the contents of websites You cannot access a certain website You cannot utilize e-mail (CLIE Mail) You cannot send or receive e-mail messages You cannot send mails You cannot receive mails You get a message saying that your ID is incorrect or that the...
Page 11 When you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Sony recommends that you write down the text of any displayed message or alert for future reference. Step 1 Refer to the operating instructions or the manual of each application •...
Page 12 Memory Stick Backup application. This is the most convenient way to make a backup. “Memory Stick” media (optional) is required. For details, refer to “Backing up your Sony CLIÉ™ Handheld: Backing up data to a “Memory Stick” media using the Memory Stick Backup application” in “Handbook.”...
Page 13: Your Clié Handheld Does Not Operate Properly
The screen will not be displayed when the HOLD switch is on B Perform a soft reset by pressing the reset button. For details, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”...
Page 14: Your Clié Handheld Keeps Turning Itself Off
Beam Receive function is turned off. B Perform a soft reset by pressing the reset button. For details, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).” Your CLIÉ handheld keeps turning itself off B Your CLIÉ...
Page 15: The Backlight Does Not Turn On When You Adjust The Brightness
Perform a reset once again. For details, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).” Note on performing a reset After performing a reset, do not press the reset button until the Preferences screen or the Welcome screen is displayed.
Page 16: About Clie Launcher
You cannot start CLIE Launcher B When the application screen of the Palm OS Go To CLIE Launcher View from the Options menu. For details, refer to “Sony CLIÉ™ Handheld Basic operations: Using the Palm ® standard screen” in “Handbook.”...
Page 17: Do The Clie Launcher Groups And The Categories Of Palm
Do the CLIE Launcher groups and the categories of Palm ® standard screen differ? B Yes, they do. The CLIE Launcher groups are classified into groups such as Picture, Movie, etc., in combination with what can be performed in your CLIÉ handheld.
Page 18 If not displayed, select Programs (In Windows XP, All Programs)- Sony Handheld-HotSync Manager from the Start menu and start the HotSync Manager. B Is the check box of Local USB (displayed after clicking the HotSync icon) selected? Local USB needs to be checked.
Page 19: You Cannot Start A Hotsync
For particular problems about HotSync the following. You cannot start a HotSync HotSync button of the cradle B Tap HotSync and check that it is set at Local and Cradle/Cable is selected. B Perform a soft reset on the device. You cannot cancel a HotSync B You may not be able to cancel a job even by tapping Cancel, a few seconds after you start HotSync...
Page 20: Hotsync ® Operation Is Performed
When you want to make a complete backup, use the Memory Stick Backup application. For details, refer to “Backing up your Sony CLIÉ™ Handheld data: Backing up data to a “Memory Stick” media using the Memory Stick Backup application” in “Handbook.”...
Page 21: Continued On Next Page
The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu B The Palm™ Desktop for CLIÉ software is not installed properly. The hardware or the software of your computer may not be compatible with the Palm™ Desktop for CLIÉ software. Uninstall the Palm™ Desktop for CLIÉ...
Page 22 You cannot perform a HotSync B When you have dialed an outside line, select the check box of Dial prefix in your CLIÉ handheld and enter the correct number. B Check whether you can hear any noise coming from your service line. Sometimes the line may get cut because of such noises.
Page 23: You Cannot Perform An Ir Hotsync ® Operation
4 inches (approximately 10 centimeters) and 8 inches (approximately 20 centimeters) apart. The beaming distance to other Palm ® PDA devices or to the computer, etc., varies depending on the compatibility between the devices. B You cannot perform an IR HotSync is insufficient.
Page 24: If You Still Cannot Perform A Hotsync ® Operation
If you still cannot perform a HotSync If you have reviewed the items in the troubleshooting list and the HotSync operation problem persists, review the following. Check whether there is an “Unknown device” in the device manager of your computer Right-click My Computer and select Properties from the displayed menu.
Page 25 Check that the USB port of your computer is enabled If you are using a Windows 95 pre-installed computer or other old type of computer equipped with a USB port, the USB port may be disabled by default. If another device such as a USB mouse cannot be used, check the BIOS setting of your computer.
Page 26: Error Message
..........Error message An error message is displayed repeatedly B Follow the instructions of the message.
Page 27: The Hotsync ® Operation Does Not Start And The Message Is
When the memory is insufficient, delete any unnecessary data. B Perform a soft reset by pressing the reset button. For details, refer to “Basic Operations of your Sony CLIÉ™ Handheld: Resetting your CLIÉ Handheld” in “Read This First (Operating Instructions).”...
Page 28: You Cannot Input Properly
Your CLIÉ handheld does not recognize handwritten characters B For your CLIÉ handheld to recognize handwritten characters input with the stylus, you must use Graffiti For details, refer to “Entering data in your Sony CLIÉ™ Handheld: Using ® Graffiti writing to enter data” in “Handbook.”...
Page 29: How To Operate Basic Applications (Pim)
Make sure that the Set Date box in the Date & Time Preferences screen displays the current date. For details, refer to “Customizing your Sony CLIÉ Handheld (Preferences): Setting the Date & Time preferences” in “Handbook.” B The time zone setting of your CLIÉ handheld is not correct.
Page 30: An Event Created In The Date Book Application Cannot Be Listed
(approximately 20 centimeters) apart, and that the path between the two handhelds is clear of obstacles. The beaming distance to other Palm OS PDA devices or to the computer, etc., varies depending on the compatibility between the devices. Change the distance and then try again.
Page 31: The Error Message Is Displayed For Insufficient Memory When
When the memory is insufficient, delete any unnecessary data. B Perform a soft reset by pressing the reset button. For details, refer to “Basic Operations of your Sony CLIÉ™ Handheld: Resetting your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”...
Page 32: You Cannot Use "Memory Stick" Media
..........You cannot use “Memory Stick”...
Page 33: You Cannot Read The Data In A "Memory Stick" Media
You cannot read the data in a “Memory Stick” media B Using the installation tool of Palm™ Desktop for CLIÉ software, you can save the data installed in the “Memory Stick” media in the /PALM/ Launcher folder. When the application of your CLIÉ handheld cannot access this folder, even if installation was successful the data will not be displayed.
Page 34: You Cannot Make A Backup
When you want to make a complete backup, use the Memory Stick Backup application. For details, refer to “Backing up your Sony CLIÉ™ Handheld data: Backing up data to a “Memory Stick” media using the Memory Stick Backup application” in “Handbook.”...
Page 35: Continued On Next Page
B For the latest support information on the peripheral devices or the network card, refer to http://www.sony.com/peg/support/ and select the appropriate model..........
Page 36: You Cannot Play Music While Other Applications Are Running
You cannot play music while other applications are running B Make sure that Enable background play is checked on the Preferences screen of Audio Player. B You cannot play music while any of the following applications are running. • Movie Player •...
Page 37: Mp3 Files Cannot Be Read Or Cannot Be Played
MP3 files cannot be read or cannot be played B Verify whether the MP3 files are copied in the /PALM/Programs/ MSAUDIO folder of the “Memory Stick” media. B Verify whether the format can be replayed in your CLIÉ handheld. For details on formats that can be replayed in your CLIÉ handheld, refer to “Audio Player”...
Page 38: Connecting To The Computer
Connecting to the computer The CLIÉ handheld is placed on the cradle, but SonicStage 1.5 does not recognize the CLIÉ handheld B Set to the music transfer mode. For details, refer to “Audio Player” in “CLIÉ Application Manual” on your computer.
Page 39: After You Connect To The Computer, The Drive Is Recognized But
After you connect to the computer, the drive is recognized but the contents cannot be seen B Reconnect to the computer after inserting the “Memory Stick” media. Operation during connection is unstable B When connecting the cradle to the computer using the USB hub or the USB extension cable, the operation may not work properly.
Page 40: Memory Stick" Media That Is Used With Other Devices Cannot
“Memory Stick” media that is used with other devices cannot be used B Copy the necessary data in “Memory Stick” media onto your computer, and then reformat “Memory Stick” media on your CLIÉ handheld. For details, refer to “Using “Memory Stick” media: Formatting “Memory Stick”...
Page 41: About Movies
You cannot transfer audio data to your CLIÉ handheld B If you encode audio data with the supplied Sound Converter 2 application and transfer the data to another CLIÉ handheld, follow the steps below to delete the data. With another CLIÉ handheld, you cannot automatically delete audio data encoded by the Sound Converter 2 application.
Page 42: You Cannot Connect To The Internet
You cannot change the title in Movie Player format Moreover, you cannot register/delete the index, update the resume time and Thumbnail in either of the following cases: • When the write protect tab of “Memory Stick” media is at the “LOCK” position.
Page 43: You Cannot Connect To The Internet Just After Restoring Using
You cannot connect to the Internet just after restoring using the Memory Stick Backup application B Select Network preference on the Preference screen and reselect Service. (You do not need to change the Network settings). After selecting the same service, tap the Connect button to connect to the Internet.
Page 44: Internet Connection Takes Too Much Time To Download The
Internet connection takes too much time to download the contents of websites B Connecting to the Internet using another Internet service provider or access point may improve the access time. Connecting during off-peak hours may also improve download time. You cannot access a certain website B Check whether you have entered the correct URL.
Page 45: You Cannot Utilize E-Mail (Clie Mail)
..........You cannot utilize e-mail (CLIE Mail) You cannot send or receive e-mail messages You cannot send mails...
Page 46: You Cannot Synchronize The Data Of Your Computer's E-Mail
You cannot synchronize the data of your computer’s E-mail software with that of CLIE Mail and Outlook Express ® B When “Microsoft Outlook Express” and “Microsoft installed in one computer, you cannot synchronize the data of Outlook Express with that of CLIE Mail. Reset MAPI of your computer by the following steps.
Page 47: Other Problems
Other problems You receive mails from Mailer Daemon B Your mail must have not been sent. Check the e-mail address of the person to whom you are mailing. You may also receive mails from Mailer Daemon in case the mail server of the receiver is not working or if the receiver has changed his/her Email You cannot synchronize the mail with the e-mail software of your computer...
Page 48: Getting Help
For CLIÉ handheld and applications other than the above mentioned: Sony offers several support options for your CLIÉ handheld. When you have questions or trouble, please refer to one of the following for a solution: Read This First (supplied), Handbook (supplied), and Troubleshooting Q&A (this guide) describe how to use your CLIÉ...
Page 49 Sony fax-back service, call 1-877-760-SONY (7669). The Sony Customer Information Service Center offers information about your CLIÉ handheld and other Sony products that work with your computer. To contact the Sony Customer Information Service Center, call 1-877-760-SONY (7669).
Page 52 For the latest information on support and accessories, check our official Sony CLIÉ Web site http : //www.sony.com/clie/...

This manual is also suitable for:

Peg-nx60 - personal entertainment organizer Clie peg-nx60

Sony CLIE PEG-NX70V Frequently Asked Questions Manual

Continued on Next Page

Continued on Next Page

Continued on Next Page

Quick Links

Related Manuals for Sony CLIE PEG-NX70V

Summary of Contents for Sony CLIE PEG-NX70V

This manual is also suitable for:

Table of Contents