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Dell OptiPlex 5055 Small Form Factor Owner's Manual

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Dell OptiPlex 5055 Small Form Factor
Owner's Manual
Regulatory Model: D11S
Regulatory Type: D11S003
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Summary of Contents for Dell OptiPlex 5055 Small Form Factor

  • Page 1 Dell OptiPlex 5055 Small Form Factor Owner's Manual Regulatory Model: D11S Regulatory Type: D11S003...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................6 Safety instructions................................6 Turning off your computer..............................6 Turning off your — Windows............................. 6 Before working inside your computer..........................7 After working inside your computer..........................7 2 Chassis................................8 Front chassis view................................8 Back chassis view................................9 3 Disassembly and reassembly........................
  • Page 4 Installing the system board............................40 System board layout..............................41 4 Technology and components........................43 Systems management features............................43 In-Band Systems Management – Dell Client Command Suite...................43 Out-of-Band Systems Management – DASH......................44 AMD APUs, AMD Ryzen CPUs and APUs........................44 AMD Advanced Processing Unit - APU........................44 AMD Ryzen.................................44...
  • Page 5 Updating BIOS on systems with BitLocker enabled....................58 Updating your system BIOS using a USB flash drive.................... 58 Updating the Dell BIOS in Linux and Ubuntu environments..................58 Flashing the BIOS from the F12 One-Time boot menu....................59 Specifications................................... 62 6 Troubleshooting............................

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Before Working Inside Your Computer

    Before working inside your computer To avoid damaging your computer, perform the following steps before you begin working inside the computer. Ensure that you follow the Safety Instruction. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. Turn off your computer.

  • Page 8: Chassis

    Chassis Front chassis view Power button and power light Hard drive activity light Memory card reader (optional) Optical drive (optional) Headset port USB 2.0 port with PowerShare USB 2.0 port USB 3.1 Gen1 port Chassis...

  • Page 9: Back Chassis View

    Back chassis view Line-out port DisplayPort Serial port PS/2 keyboard port USB 3.0 ports USB 2.0 ports (supports Smart Power On) Expansion card slots Power connector port Power supply diagnostic light Kensington security cable slot Network port PS/2 mouse port DisplayPort Release latch Cable cover lock slot...

  • Page 10: Disassembly And Reassembly

    Disassembly and reassembly Back cover Removing cover Follow the procedure in Before working inside your computer. To release cover: Slide the blue retention tab to the right to unlock the cover [1]. b Slide the cover toward the back of the computer [2]. Lift the cover to remove it from the computer.

  • Page 11: Installing Cover

    Installing cover Place the cover on the computer and slide the cover forward until it clicks into place. Follow the procedure in After working inside your computer. Front Bezel Removing the front bezel Follow the procedure in Before working inside your computer.

  • Page 12: Installing Front Bezel

    Installing front bezel Insert the tabs of the bezel into the slots on the chassis. Press the bezel until the tabs click into place. Install the cover. Follow the procedure in After working inside your computer. Storage device Removing 2.5–inch hard drive assembly Follow the procedure in Before working inside your computer.
  • Page 13 Slide and lift the hard drive assembly from the computer. Disassembly and reassembly...

  • Page 14: Removing 2.5-Inch Hard Drive From The Hard Drive Bracket

    Removing 2.5–inch hard drive from the hard drive bracket Follow the procedure in Before working inside your computer. Remove the: cover 2.5 inch hard drive assembly To remove hard drive bracket: Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1]. b Lift the drive out of the 2.5-inch drive bracket [2].

  • Page 15: Installing 2.5-Inch Hard Drive Into The Hard Drive Bracket

    Installing 2.5–inch hard drive into the hard drive bracket Flex the side of the hard drive bracket, to align and insert the pins on the bracket into the hard drive. Insert the hard drive into the hard drive bracket until it clicks into place. Install the: 2.5 inch hard drive assembly cover...
  • Page 16 To remove the PCIe expansion card: Pull the release latch to unlock the PCIe expansion card [1]. b Push the release tab [2] and lift the PCIe expansion card out of the computer [3]. NOTE: The release tab is at the base of the expansion card. Disassembly and reassembly...

  • Page 17: Installing Pcie Expansion Card

    Repeat the steps to remove any additional PCIe expansion cards. Installing PCIe expansion card Insert the expansion card into the connector on the system board. Press the expansion card until it clicks into place. Close the expansion card latch and press it until it clicks into place. Install the: front bezel cover...
  • Page 18 NOTE: Illustration on how to remove the shroud is also given on the shroud. b Lift the cooling shroud away from the chassis. Disassembly and reassembly...

  • Page 19: Installing Cooling Shroud

    Installing cooling shroud NOTE: When inserting the shroud on the processor assembly, please ensure that the data and power cables of the optical drive do not get caught inside the shroud. Align the slots on the cooling shroud, with the screws on the heat sink. Insert the cooling shroud over the processor assembly.

  • Page 20: Installing Coin Cell Battery

    b Remove the coin cell battery from the connector on the system board [2]. Installing coin cell battery Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. Press the battery into the connector until it locks into place.
  • Page 21 2.5 inch hard drive assembly To remove optical drive: Release the cables from the retention clip [1]. b Slide the blue tab to unlock the optical drive assembly [2]. To remove the optical drive assembly: Pull the tab upward to release the assembly [1]. b Holding the tab, disconnect the optical drive cables [2].

  • Page 22: Installing Optical Drive

    NOTE: After releasing the Optical drive, you can also flip the drive assembly for easy access to the drive cables. NOTE: The Optical drive cables are available on side of the drive assembly. To remove the optical drive: Slide the tab to release the optical drive [1]. b Push the optical drive away from the assembly [2][3].

  • Page 23: M.2 Pcie Ssd

    cooling shroud front bezel cover Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing M.2 PCIe SSD Follow the procedure in Before working inside your computer. Remove the: cover front bezel 2.5 inch hard drive assembly cooling shroud optical drive To remove the M.2 PCIe SSD:...

  • Page 24: Installing M.2 Pcie Ssd

    Installing M.2 PCIe SSD Insert the M.2 PCIe SSD to the connector Press the blue plastic tab to secure the M.2 PCIe SSD. Install the: optical drive cooling shroud 2.5 inch hard drive assembly front bezel cover Follow the procedure in After working inside your computer.

  • Page 25: Installing Heat Sink Assembly

    Installing heat sink assembly Align the screws of the heat sink assembly with the holders on the system board. Place the heat sink assembly on the processor. Replace the 6 captive screws to secure the heat sink assembly to the system board. NOTE: Tighten the screws based on the order given in the system board.

  • Page 26: Installing The Processor

    cover front bezel 2.5 hard drive assembly cooling shroud optical drive heat sink assembly To remove the processor: Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1]. b Lift the lever upward and lift the processor shield [2]. Lift the processor out of the socket [3].

  • Page 27: Intrusion Switch

    Install the: heat sink assembly optical drive cooling shroud 2.5 hard drive assembly front bezel cover Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch Follow the procedure in Before working inside your computer. Remove the: cover front bezel cooling shroud...

  • Page 28: Installing Intrusion Switch

    Installing intrusion switch Insert the intrusion switch into the slot on the computer. Connect the intrusion switch cable to the connector on the system board. Install the: cooling shroud front bezel cover Follow the procedure in After working inside your computer.

  • Page 29: Vga Daughterboard

    VGA Daughterboard Removing the VGA daughter board Follow the procedure in Before Working Inside Your Computer. Remove the: Back Cover Bezel Open the Front Bezel Door To remove the VGA daughter board: Remove the screws that secure the VGA connector to the computer [1]. b Slide the VGA connector to release it from the computer [2].

  • Page 30: Installing Sd Card Reader

    Installing SD card reader Place the SD card in the slot on the system board. Tighten the 6 screw to secure the SD card reader to the front panel door. Install the: M.2 PCIe SSD optical drive cooling shroud 2.5 inch hard drive assembly front bezel cover Follow the procedure in...
  • Page 31 2.5 inch hard drive assembly cooling shroud optical drive To release the PSU: Disconnect the PSU cables from the connectors on the system board [1]. b Unroute the PSU cables from the retention clips [2, 3]. To disconnect the cables: Disconnect the power cable from the system board [1] [2].
  • Page 32 To remove the PSU: Press the blue release tab [1] b Slide the PSU and lift it away from the computer [2]. Disassembly and reassembly...

  • Page 33: Installing Power Supply Unit - Psu

    Installing power supply unit — PSU Insert the PSU into the slot. Slide the PSU towards the back of the computer until it clicks into place. Replace the screws( 6lbs) to secure the PSU to the computer. Route the PSU cables through the retention clips. Connect the PSU cables to the connectors on the system board.

  • Page 34: Installing Power Switch

    cover front bezel 2.5 inch hard drive assembly cooling shroud optical drive To release the power switch: Disconnect the power switch cable from the system board [1]. b Press the power switch retention tabs and pull out from the computer [2, 3]. Installing power switch Slide the power switch module into the slot on the chassis until it clicks into place.

  • Page 35: Speaker

    cover Follow the procedure in After working inside your computer. Speaker Removing speaker Follow the procedure in Before working inside your computer. Remove the: cover front bezel 2.5 inch hard drive assembly cooling shroud optical drive To remove the speaker: Disconnect the speaker cable from the connector on the system board [1].

  • Page 36: System Board

    Install the: optical drive cooling shroud 2.5 inch hard drive assembly front bezel cover Follow the procedure in After working inside your computer. System board Removing the system board Follow the procedure in Before working inside your computer. Remove the: cover front bezel 2.5 inch hard drive assembly...
  • Page 37 Disconnect the following cables and screw from the system board: PSU [1] b hard drive and optical drive caddy stand off screw [2] PSU [3] d power switch [4] intrusion switch [5] Disassembly and reassembly...
  • Page 38 To remove the I/O panel plate: Remove the 6 screw that secures the I/O panel [1]. b Slide and push toward the front from the computer [2]. Disassembly and reassembly...
  • Page 39 To remove the system board: Remove the 12 screws that secure the system board to the computer b Slide and lift the system board away from the computer [2]. Disassembly and reassembly...

  • Page 40: Installing The System Board

    Installing the system board Hold the system board by its edges and align it toward the back of the computer. Lower the system board into the chassis until the connectors at the back of the system board. Align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the computer. Replace the screws (12 lbs) to secure the system board to the computer.

  • Page 41: System Board Layout

    memory module heat sink assembly SD card M.2 PCIe SSD processor cooling shroud optical drive 2.5 inch hard drive assembly front bezel cover Follow the procedure in After working inside your computer. System board layout This chapter explains about the motherboard's layout with name and location of its connectors. PCI-e x16 Connector (SLOT2) PCI-e x4 Connector (SLOT1) - open ended X4 to support VGA Daughter Board Connector (VGA)
  • Page 42 SATA2 Connector Black Color (SATA2) SATA0 Connector Blue Color (SATA0) ATX Power Connector (ATX_SYS) Front USB2.0 Connector (Front_USB) HDD&ODD Power Cable Connector (SATA_PWR) Clear CMOS Jumper (CMOS_CLR); Clear Password Jumper (PASSWORD_CLR); Clear Password ; Jumper (PASSWORD_CLR); Service Mode Jumper (SERVICE_MODE) Internal Speaker Connector (INT_SPKR) Internal USB Connector (WF_BT_USB) SATA 1 Connector White Color (SATA1)

  • Page 43: Technology And Components

    Dell Command | Deploy Driver Packs - Bundles of system specific drivers (web hosted on dell.com/command) that have been extracted and reduced to an OS consumable state for use with any OS deployment tool. Here is a link to Dell TechCenter where you can find the driver packs for each commercial client system: http://en.community.dell.com/techcenter/enterprise-client/w/wiki/2065.dell-command-...

  • Page 44: Out-Of-Band Systems Management - Dash

    Dell Command | Integration Suite for System Center 2012 - This suite integrates all the key components of the Client Command Suite into Microsoft System Center Configuration Manager 2012 and later.

  • Page 45: Amd Ryzen Apus

    • Performance: Simultaneous multithreading (SMT) to allow execution of two threads per core, increasing the Instruction Per Cycle(IPC) thus enhancing the processing throughput. • Power: AMD's Sense MI technology employs sensors across the chip to dynamically scaling the frequency and voltage automatically defined in processor itself allowing better use of available resources.

  • Page 46: Amd Radeon R5 M430

    Table 2. Key Specifications Specification AMD Radeon R7 M450 Product Line API Supported DirectX 12 , OpenCL 1.2 , OpenGL 4.3 Clock Speed 925 MHz Bus Width 128-bit Memory Clock Speed 1.125 GHz Technology DDR3 SDRAM Max External Resolution 1920 x 1080 Interface Type PCI Express 3.0 x16 AMD Radeon R5 M430...

  • Page 47: Usb 3.1 Gen 1 (Superspeed Usb)

    Table 4. USB evolution Type Data Transfer Rate Category Introduction Year USB 3.0/USB 3.1 Gen 2 5 Gbps Super Speed 2010 USB 2.0 480 Mbps High Speed 2000 USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.

  • Page 48: Applications

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) —...

  • Page 49: Ddr4

    Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.1 Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista.

  • Page 50: Memory Errors

    Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as in some portable systems.

  • Page 51: System Setup

    Boot menu Press when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.
  • Page 52 Table 5. General Option Description System Information Displays the following information: • System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, Express Service Code and the Singed Firmware Update. • Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channel Mode, Memory Technology, DIMM 1 Size, DIMM 2 Size, DIMM 3 Size and DIMM 4 Size.
  • Page 53 Option Description • COM4 (Disabled by default) SATA Operation Allows you to configure the operating mode of the integrated hard drive controller. • Disabled = The SATA controllers are hidden • AHCI (Enabled by default) • RAID ON = SATA is configured to support RAID mode (Disabled by default) Drives Allows you to enable or disable the various drives on-board: •...
  • Page 54 Table 8. Security Option Description Admin Password Allows you to set, change, and delete the admin password. System Password Allows you to set, change, and delete the system password. Internal HDD-0 Password Allows you to set, change, and delete the computer’s internal HDD. Internal HDD-1 Password Allows you to set, change, and delete the computer’s internal HDD.
  • Page 55 Option Description • Disable (selected by default) • Enable Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are: •...
  • Page 56 Option Description Fan Control Override Allows you to determine the speed of the system fan. When this option is enabled, the system fan runs at the maximum speed. This option is disabled by default. USB Wake Support Allows you to enable the USB devices to wake the computer from standby mode. The option "Enable USB Wake Support"...

  • Page 57: Updating The Bios In Windows

    SERR Messages Controls the SERR message mechanism. This option is set by default. Some graphics cards require that the SERR message mechanism be disabled. Dell Development Configuration This options is disabled by default. BIOS Downgrade Allows you to control flashing of the system firmware to the previous versions. This option is enabled by default.

  • Page 58: Updating Bios On Systems With Bitlocker Enabled

    Insert the USB Flash drive into the system that requires the BIOS update. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. Using arrow keys, select USB Storage Device and click Return.

  • Page 59: Flashing The Bios From The F12 One-Time Boot Menu

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 60 The E5450A14.exe file is shown as an example in the following screenshot. The actual file name may vary. Once the file is selected, it will show in the file selection box and you can click the OK button to continue. System setup...
  • Page 61 Click the Begin Flash Update button. A warning box is displayed asking you if you want to proceed. Click the Yes button to begin the flash. System setup...

  • Page 62: Specifications

    At this point the BIOS flash will execute, the system will reboot and then the BIOS flash will start and a progress bar will show the progress of the flash. Depending on the changes included in the update, the progress bar may go from zero to 100 multiple times and the flash process could take as long as 10 minutes.
  • Page 63 Table 17. Chipset Feature Specification Chipset AMD PT B350 Chipset Table 18. Processor Feature Specification Processor type • AMD Ryzen 7 PRO 1700 • AMD Ryzen 5 PRO 1500 • AMD Ryzen 3 PRO 1300 Total cache Up to 4MB Table 19.
  • Page 64 Table 23. Expansion bus Feature Specification Bus type USB 2.0, USB 3.1 Gen1, SATA 3, and PCle up to Gen 3 Bus speed • USB 2.0 – 480 Mbps • USB 3.1 Gen1 – 5 Gbps • SATA 3.0 – 6 Gbps •...
  • Page 65 Feature Specification NOTE: Available video connectors may vary based on the optional graphic board selected. Table 27. Controls and lights Feature Specification Front of the computer Power button light White light — Solid white light indicates power-on state; slow blinking white light indicates sleep state of the computer.
  • Page 66 Table 30. Environmental Feature Specification Temperature range Operating 5°C to 35°C (41°F to 95°F) Non-Operating –40°C to 65°C (–40°F to 149°F) Relative humidity (maximum) Operating 20% to 80% (non condensing) Non-Operating 5% to 95% (non condensing) Maximum vibration Operating 0.66 Grms Non-Operating 1.37 Grms Maximum shock...

  • Page 67: Troubleshooting

    Troubleshooting Diagnostic and Power LED codes Table 31. Power LED states Power LED light status Possible cause Troubleshooting steps The computer is either turned • Re-seat the power cable in off or is not receiving power or in the power connector on the back of the computer and Hibernation mode.
  • Page 68 NOTE: Amber LED blinking pattern : The pattern is 2 or 3 blinks followed by a short pause then X number of blinks up to 7. The repeated pattern has a long pause inserted in the middle. Example 2,3 = 2 amber blinks, short pause, 3 amber blinks followed by long pause then repeats.
  • Page 69 State State Name Blinking Amber Pattern Problem Description Suggested Resolution If customer can assist to troubleshoot, narrow down the issue with reseating memory and swapping a known good memory if available. If nothing works, replace the memory. 3 blinks > short pause > PCIe device configuration PCIe Device or Video activity is in progress or...
  • Page 70 State State Name Blinking Amber Pattern Problem Description Suggested Resolution If none of the memory failed, replace the motherboard. 3 blinks > short pause > Possible storage device Storage Subsystem configuration in progress failure 4 blinks > long pause > or storage subsystem repeats failure.

  • Page 71: Enhanced Pre-Boot System Assessment - Epsa Diagnostics

    State State Name Blinking Amber Pattern Problem Description Suggested Resolution If identified any of the component failed, replace the component. If none of the component failed, replace the motherboard. 3 blinks > short pause > Memory subsystem Possible memory failure configuration activity is in 7 blinks >...

  • Page 72: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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