HP Hearing PRO User Manual

Self-fitting, over-the-counter, (otc) hearing aid

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HP Hearing PRO

User Manual

HP Hearing PRO

Self-Fitting, Over-The-Counter,

(OTC) Hearing Aids.

User Manual – DOC1000016-03 Rev 2.0

Table of Contents

Summary of Contents for HP Hearing PRO

Page 1 HP Hearing PRO User Manual HP Hearing PRO Self-Fitting, Over-The-Counter, (OTC) Hearing Aids. User Manual – DOC1000016-03 Rev 2.0...
Page 2: Table Of Contents
Contents Welcome How to use Health and Safety Information Tap Touch Control Indications for use HP Hearing App Clinical Data App controls What’s in the box How to care for your hearing aids Getting to know your hearing aids Replacement parts and accessories...
Page 3: Welcome
Welcome Health and Safety Information Thank you for purchasing HP Hearing PRO Self- Warning and Cautions Fitting Over-the-Counter (OTC) Hearing Aids. Warning: If you are younger than 18, do not use These hearing aids are designed to be worn in this device.
Page 4 Warning: When to See a Doctor. Caution: This is not hearing protection. If you have any of the problems listed below, please see You should remove this device if you experience overly a doctor, preferably an ear-nose-throat doctor loud sounds, whether short or long-lasting. If you’re in (an ENT).
Page 5: Indications For Use
What you might expect when you start using a hearing aid. A hearing aid can benefit many people with hearing The HP Hearing PRO Self-Fitting OTC Hearing Aids are loss. However, you should know it will not restore intended to amplify sound for individuals 18 years of...
Page 6: Clinical Data
Ease of communication in quiet situations was also improved. The HP Hearing PRO Hearing Aids self-administered hearing assessment, Ear ID™, produced results consistent with their clinical...
Page 7: Getting To Know Your Hearing Aids
Getting to know your Hearing Aids Getting to know your Charge Case Left hearing Right hearing aid indicator aid indicator Charge Case Ear Tip Hearing aids pre-fitted with medium (M) sized silicone Ear Tips Charge Case Hearing aid battery status battery status The highlighted blue surfaces are the Tap Touch Control Sensors...
Page 8: First Time Setup
Android phone. Right ear. You are ready to commence personalizing your hearing aid. HP Hearing PRO Hearing Aids are designed to be worn in both ears simultaneously for ultimate hearing aid performance. Do not insert the hearing aids without Ear Tips being fitted.
Page 9 Tap Sensors Android phones Hold Tap Sensors for 5 seconds until you hear “Pairing” ‘Pairing’ For Android phones, once the HP Hearing PRO XXX seconds (XXX represents your hearing aid’s unique pairing number) hearings aids have been detected, tap “connect”.
Page 10 HP Hearing You will be prompted to set up your Ear ID. It is will ask you to accept HP Hearing PRO Terms & important to complete this step, as it is used to Conditions as well as the Privacy Policy. You will be...
Page 11 Do not insert the hearing aids without Ear Tips being fitted. The HP Hearing App will guide you to Ear Tip Check to detect if your Ear Tips fit you well. If your Ear Tips do The Ear Tips included with the HP Hearing PRO...
Page 12 Step 9/12 Tones are played in the left and right ear separately. The assessment identifies the quietest tone you can hear in each frequency. Do not be concerned if you cannot hear all tones. This is a normal part of the test process.
Page 13 Step 10/12 Step 11/12 You will then be asked a series of questions before You will be guided to familiarize yourself with the HP your Ear ID profile can be created. Hearing PRO controls, which explains how to make and...
Page 14: How To Understand Your Ear Id Result
Step 12/12 Congratulations, your hearing aids have been personalized and are ready to be used. Ear ID assesses your ability to hear soft tones. Your HP Hearing PRO will be programmed based the softest tone you could hear. These circles indicate...
Page 15: How To Wear Your Hearing Aids
How to wear your hearing aids If your circles do not meet, you may have hearing loss. The Ear Tips included with the HP Hearing PRO Hearing Aids are designed to properly fit most ear Some high tones have canals and provide reasonable assurance of safety been missed.
Page 16 If you have chosen to use the Memory Foam Ear Tips, be sure to squeeze down on the foam with your fingers before inserting the hearing aids into your ears. 1. Insert hearing aid into the ear canal in the vertical position with the Ear Tip at the bottom when inserting.
Page 17 Choose the type that provides you with the best combination of snugness for fit and comfort. Only use the HP Hearing PRO supplied Ear Tips. 3. Memory Foam Ear Tip should be fully mounted on the sound port.
Page 18: How To Manually Pair
How to Manually Pair To change your Silicone Ear Tips, firmly pull the current Ear Tip off the hearing aid and replace it with a different size. Follow the steps below to manually pair your hearing aids. Step 1/3 1. Align the oval shapes on the Ear Tip and sound port Remove the hearing aids from the Charge Case to of the hearing aid.
Page 19 Bluetooth Settings and check if the Bluetooth is apply light pressure to both Tap Touch Control sensors turned on, then select HP Hearing PRO from the list of for about 5 seconds and wait until you hear “Pairing”. available devices to connect. Return to the HP Hearing App to continue to use your hearing aids.
Page 20 Android Manual Pairing For Android 10 or higher phones, after lightly pressing Tap Touch Control sensors for about 5 seconds and hear “Pairing”, the phone will connect to the hearing aids. If Bluetooth is turned off on your phone, you may need to turn it on and select the hearing aid from your list of Bluetooth devices previously connected to your phone.
Page 21: How To Charge Your Hearing Aids
Up to 4 devices can be paired with the hearing aids and stored in the hearing aid’s memory, however you The HP Hearing PRO Hearing Aids last up to 8 hours on can only connect the hearing aids to one device at a single charge* and offers up to a total of 24 hours of a time.
Page 22 Charge the hearing aids Charge the Charge Case via USB Plug the supplied USB Charging Cable into a USB Ensure the left hearing aid is charged in the left socket power outlet or AC Plug Pack (not included) and then and the right hearing aid is charged in the right socket.
Page 23: What The Leds Mean
What the LEDs mean Hearing Aid Battery Status When unplugged When plugged in Good Good The Charge Case will supply power to the hearing aids to recharge the internal batteries. When the hearing aids are placed in the Charge Case, the LEDs on the Charge Case will light up solid green for fully charged or amber if the hearing aid battery requires charging.
Page 24: How To Use
Charge Case will light up solid green for fully charged or amber if the hearing aid battery requires charging. HP Hearing PRO Hearing Aids can be operated by Tap The hearing aid battery status will appear when you Touch Control or via the HP Hearing App.
Page 25 Tap Touch Control Phone Settings The Tap Touch Control feature includes standard non-configurable settings for managing phone calls. These include: • Short Tap to answer calls, mute calls On/Off. • Long Tap (Hold for 2 sec) to hang up calls. Hands Free Phone Calls Use Tap Control to direct phone calls to your hearing aids and follow conversations without holding...
Page 26 Tap Recreate in the Ear ID screen to restart the Ear ID Ensure Ear ID is on in order to calibrate the HP Hearing evaluation. PRO Hearing Aids to your personal hearing profile.
Page 27: Hp Hearing App
How to Turn hearing aids On/Off The HP Hearing App is the perfect companion for your HP Hearing PRO Hearing Aids – enabling you to Place you hearing aids back in the case to turn personalize the way you use your hearing aids.
Page 28: App Controls
(Active Noise Cancellation) is automatically activated listening preferences. With Ear ID the user has the when World Volume is Off. capability to personalize their HP Hearing PRO Hearing Aids to deliver the best sound to their own Use Focus to adjust the directionality of the hearing profile.
Page 29 Ear ID Ear ID measures your hearing levels and configures your hearing aids to your unique hearing Reset to profile. Default Sit in a quiet place and follow the instructions. Ear ID will take about 10 minutes Feature to complete. Button Active World...
Page 30 Focus On/Off How can World Volume help you? Focus on sound in front of you in noisy places to make conversations clearer. Return to Volume Control to adjust the volume to a comfortable level. World Volume Off World Volume On (Allows (ANC Activated) you to adjust your volume) You can control your World Volume by toggling the...
Page 31 “ON”. This is due to the directionality of the microphones picking up front facing sounds and reducing sounds from behind you. • DO NOT use HP Hearing PRO Hearing Aids for Control to hearing protection. They are not intended to protect activate your hearing in highly noisy environments.
Page 32 How to Update Firmware Focus isolates and enhances sounds directly in HP Hearing PRO Hearing Aids can be updated to the front of you, which is very useful for greater clarity of latest firmware version using the HP Hearing App. The conversation in noisy environments like restaurants.
Page 33: How To Care For Your Hearing Aids
How to care for your hearing aids • Clean the Charge Case using a clean, dry cloth and the Brush provided. • Clean the hearing aids charging bays inside the Please follow the advice below for the best user Charge Case using a lint-free cloth. experience and to prolong the life of the hearing aids •...
Page 34: Replacement Parts And Accessories
(max. four months). Contact Details: Battery Information Phone: +1 (844) 540-0384 Each HP Hearing PRO Hearing Aid is powered by one built-in rechargeable Li-ion coin cell battery and the Email: [email protected] Charge Case is powered by one built-in lithium polymer battery.
Page 35: Help And Support
(if purchased at an Authorized Retailer) or the date of purchase if purchased on the HP Hearing PRO site, www.hphearingpro.com when used in accordance with the applicable usage documentation.
Page 36: Regulatory And Legal Information
Regulatory and Legal Information Issue: Hearing aids are not charging Potential Cause Potential Solution Are the hearing aids sitting Reinsert the hearing aids This equipment has been tested and found to correctly in the Charge in the Charge Case. comply with the limits for a Class B digital device, Case? (See page 41-42) pursuant to Part 15 of the FCC Rules.
Page 37: Warnings And Cautions
DO NOT use the hearing aids without the Ear Tips attached. USA Address • DO NOT use HP Hearing PRO Hearing Aids for hearing protection. They are not intended to protect Nuheara Limited your hearing in highly noisy environments. 13555 S.E. 36th St.
Page 38 • DO NOT resell the hearing aids or share them with Remove hearing aids from ears and contact the HP others. They are a personal device intended for use Hearing PRO Customer Service Team by emailing by a single user.
Page 39: Technical Specifications
Technical Specifications Caution: Electromagnetic Compatibility (EMC) Like many electronic devices, the HP Hearing PRO Hearing Aids and the Charge Case radiate and receive Radio Frequencies radio frequency (RF) energy with the potential to HP Hearing PRO Hearing Aids contain the following cause electromagnetic interference.
Page 40 Do NOT use if package is damaged. Operating temperature range: 32 ˚F to 104 ˚F (0 ˚C to 40 ˚C) The HP Hearing PRO Self-Fitting OTC Hearing Aids Operating humidity: 0 – 95% RH complies with the following domestic and international...
Page 41 Features per ANSI/CTA-2051:2017 Guidance and Manufacturer’s Declaration – Electromagnetic Emissions HP Hearing PRO Over-The-Counter The HP Hearing PRO OTC Hearing Aids are intended for Feature Category (OTC)Hearing Aids. use in the electromagnetic environment specified below. The user of the hearing aid should assure that it is used in such an environment.
Page 42 Guidance and Manufacturer’s Declaration – Electromagnetic Immunity According to IEC 60118-0:2015 The HP Hearing PRO OTC Hearing Aids are intended for use in the electromagnetic environment specified below. Measurements per: ANSI S3.22:2014 The user of the hearing aid should assure it is used in such an environment.
Page 43 Hearing Aid adjustment: Full-on setting Hearing Aid adjustment: Full-on setting Input: 90 dB SPL Input: 90 dB SPL PL 2132S10100: OSPL90 PL 2132S10100: OSPL90 1000 10000 Frequency [Hz] 1000 10000 Frequency [Hz] Figure 3 Frequency response measured in 2 cc Figure 1 Maximum acoustic output: OSPL90 coupler at 80 dBSPL: Frequency Response Bandwidth curve as measured in 2 cc coupler...
Page 44 Symbols and Descriptions: Symbol Description Waste Electrical and Electronic Equipment Symbol Description Directive symbol Review operating instructions prior to use Does not contain natural rubber latex LATEX Caution Non-sterile Bluetooth Warnings California Energy Commission Compliance symbol Product Model NOTES refer to advice and tips on how to Serial Number handle your hearing aid better Do not use if packaging is damaged...
Page 45 Apple, iPhone, Siri, and App store are trademarks of Apple Inc., registered in the U.S. and other countries. HP is a trademark of HP Inc. or its affiliates, used by Nuheara under license from HP Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
Page 46 Support: For assistance, if needed, in setting up, using, or maintaining the HP Hearing PRO OTC Hearing Aids, or to report unexpected operations or events, please contact: Nuheara Inc 13555 S.E. 36th St. Suite 100, Bellevue, Washington, USA 98006 Toll free US number +1 (844) 540-0384 www.hphearingpro.com...