Philips Sonicare DiamondClean 9000 Troubleshooting Manual

My Sonicare toothbrush is not turning on

Is your Philips Sonicare Toothbrush no longer turning on or will not charge? The operational

time for a fully charged toothbrush is between 2-3 weeks, based on 2, 2-minute brushing

sessions per day. If there are no vibrations when you turn your toothbrush on, your toothbrush

may have run out of battery, and it will need to be charged.

Try the following to resolve this issue:

1. Place the toothbrush handle on the charger. Charge your toothbrush if the battery

indicator light blinks or if you hear a beep.

2. If you have not used your toothbrush for a month or more, leave the handle in the

charger and check after 24 hours. You may not immediately see a charging indicator

when you first place the handle on the charger.

3. Ensure that you plug your toothbrush into a working socket to charge it. Charging times

may vary per toothbrush model. See your user manual for more details.

Charger compatibility

If you are not using the original charger that came with your toothbrush, your toothbrush may

not charge properly. This could cause the toothbrush to not turn on. Ensure that you use the

original charger as not all charging bases are interchangeable

The power button is stuck

Toothpaste residue can build up in the gap around the power button causing it to get stuck and

not turn on. Clean the power button and the surrounding area with a damp cloth to ensure that

it is free of debris. We recommend removing and rinsing the brush head underwater after each

use to remove residue.

Troubleshooting

Philips DiamondClean 9000