Preparing To Call Hp - HP Brio 7100 Supplementary Manual

Step 2: Preparing to Call HP

Check the table in "Step 1: Checking Your Support Entitlement" on page 15 to make

sure that you are entitled to HP Telephone Support. Before you call HP Telephone

Support, check that you have all the items in "Table 4: Getting ready to call support"

on page 17.

Table 4: Getting ready to call support

Things that you need

Registered if necessary (see "Table : Registering your HP Brio PC" on page 7)

A record of any error messages that were displayed

A list of devices that you or your reseller have added to your computer

1

Serial Number

1

Product Number

1

Localization Code

To be in front of your computer

1.

The serial number, product number and localization code can be found in

one of two ways:

1 on the label located on your HP Brio PC.

2 if you registered using the HP Brio Center, then the information can be found

by selecting Fix Problems and then Check Your Support Details.

Telephone Support

Hewlett-Packard Telephone Support

17