Page 1 TS6400 series Online Manual English...
Page 2: Table Of Contents
Canon IJ Network Device Setup Utility Screen........
Page 3 Loading Originals............89 Loading Originals on Platen.
Page 4 Rear View..............144 Inside View.
Page 5 Canon IJ Status Monitor Description........
Page 6 Copying............273 Making Copies.
Page 7 Other Network Problems............339 Checking Network Information.
Page 8 1300................395 1303.
Page 9: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 10: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 11: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 12: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 13 EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 14 control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."...
Page 15 this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
Page 16 PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----- Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved.
Page 17 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----- Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A.
Page 18 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 19 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names may not be used to endorse or promote products derived from this software without specific prior written permission.
Page 20 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 21 DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS...
Page 22 Written by Joel Sherrill . COPYRIGHT (c) 1989-2000. On-Line Applications Research Corporation (OAR). Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software.
Page 23 ---------------------------- 2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 24 `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive.
Page 25 Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and accept all the terms of this license. 4. Contacts ----------- There are two mailing lists related to FreeType: o [email protected] Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution.
Page 26 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: - Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 27 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the CRYPTOGAMS nor the names of its copyright holder and contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 28 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 29 * Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation or other materials provided with the distribution. * Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 30: Network
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
Page 31 Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet. • To change network connection method: Reconfiguration Method of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to LAN Connection •...
Page 32: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
Page 33 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. •...
Page 34: Network Connection Tips
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi-Fi Connection Connecting with Wireless Direct...
Page 35: Default Network Settings
Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 min. Enable/disable Bonjour Enable Service name Canon TS6400 series LPR protocol setting Enable RAW protocol Enable LLMNR Enable PictBridge communication (Enable/disable communication) Enable ("XX" represents alphanumeric characters.) * Default value depends on printer. To check value, use operation panel.
Page 36 *2 The password is specified automatically when the printer is turned on for the first time.
Page 37: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.
Page 38: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.
Page 39: Printing Network Settings
XXXXXXXX Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%]...
Page 40 3-2-2 Link Quality Link quality 0 to 100 [%] 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method...
Page 41 3-2-25 Stateless Prefix Stateless prefix length Length4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active/Inactive...
Page 42 Other Settings Other settings – Printer Name Printer name Printer name (Up to 15 alphanumeric characters) Wireless Direct Dev- Device name for wire- Device name for wireless direct (Up to 32 alphanumeric Name less direct characters) WSD Printing WSD printing setting Enable/Disable WSD Timeout Timeout...
Page 43 Web Services Web Services – Unsent Usage Logs Number of unsent us- 0 to 200 age logs Usage Log Last Sent Last date when usage XXXXXXXX log was sent Web Service Status Registration status Not set/Disabled/Registration pending/Registered Log Transmission Sta- Transmission result Not activated/Processing/Server error/Connection error/ Timeout error/Error/Awaiting server response/Active...
Page 44: Reconfiguration Method Of Wi-Fi Connection
Reconfiguration Method of Wi-Fi Connection Follow either procedure below to change Wi-Fi connection method (infrastructure or Wireless Direct). • For Windows: ◦ See Changing the Connection Mode. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless connect mode on the printer following the procedure below.
Page 45: Connecting With Wireless Direct
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices directly without a wireless router) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly.
Page 46 • The password is required when connecting a device to the printer. Depending on the device you are using, no password is required. • When you connect a Wi-Fi Direct compatible device to the printer, select the device name from your device.
Page 47 Make sure the name on the LCD is the same as that of your wireless communication device and select Yes. You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 48 A confirmation screen is displayed whether you want to display password information. When you select ON or OFF, the setting values for using the printer with Wireless Direct are displayed. The setting values for using the printer with Wireless Direct are displayed. •...
Page 49 1. Select Auto update and press OK button. 2. Select Yes and press OK button. 3. To show the password, select ON and to hide the password, select OFF and press OK button. You can check the updated setting. • Connection request confirmation Change the confirmation screen setting when a Wi-Fi Direct compatible device is connecting to the printer.
Page 50: Ij Network Device Setup Utility (Windows)
IJ Network Device Setup Utility (Windows) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing/Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection...
Page 51: Ij Network Device Setup Utility
IJ Network Device Setup Utility IJ Network Device Setup Utility allows you to diagnose or repair the network status, and to perform printer settings on network. Use IJ Network Device Setup Utility for: • Searching printers on network and performing initial network setup for detected printers •...
Page 52: Starting Up Ij Network Device Setup Utility
Start up IJ Network Device Setup Utility as shown below. • In Windows 10, select Start > (All apps > ) > Canon Utilities > IJ Network Device Setup Utility. • In Windows 8.1 or Windows 8, select IJ Network Device Setup Utility on the Start screen to start IJ Network Device Setup Utility.
Page 53: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function Follow the procedure below.
Page 54: Performing/Changing Network Settings
Performing/Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings...
Page 55: Canon Ij Network Device Setup Utility Screen
Items on Canon IJ Network Device Setup Utility Screen Menus on Canon IJ Network Device Setup Utility Screen Items on Canon IJ Network Device Setup Utility Screen Toolbar Items on Canon IJ Network Device Setup Utility Screen The screen below appears when you start up IJ Network Device Setup Utility and select Printer Network Setup.
Page 56 Appears after performing network setup and clicking Set to close the window. • Requires Setup Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address or enable IPv6 on Network Settings..
Page 57 Selecting a printer from the printer list displays its current status and what to do next. Menus on Canon IJ Network Device Setup Utility Screen This section describes menus on Canon IJ Network Device Setup Utility screen. A: Printer Settings menu...
Page 58 D: Help menu Help Menu Items on Canon IJ Network Device Setup Utility Screen Toolbar This section describes items on Canon IJ Network Device Setup Utility Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu.
Page 59: Performing Network Settings
Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Performing/Changing Wi-Fi Settings Assigning Printer Information...
Page 60: Performing/Changing Wired Lan Connection (Ethernet Cable) Settings
Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Follow the procedure below to perform/change wired LAN settings. Note • For some models, you can perform network setup for a USB connected printer using IJ Network Device Setup Utility. Select USB on Switch View under the View menu to display printers for which you can perform setup.
Page 61 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server. DHCP server functionality must be enabled on your router.
Page 62 A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible with IPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a fixed IP address.
Page 63: Performing/Changing Wi-Fi Settings
Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online manual and see the page shown.
Page 64 Select Wi-Fi and click OK. 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings A: Network Type: Select the Wi-Fi mode.
Page 65 The network name (SSID) for Wireless Direct appears while in Wireless Direct. C: Search... The Detected Wireless Routers screen is displayed to select a wireless router to connect to. For a wireless router already connected to the computer, Available is displayed on Communication Status.
Page 66 Enter the IP address, subnet mask, and default gateway. • IPv6 settings Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection.
Page 67 D: Use DHCPv6: Select when you obtain an IP address using DHCPv6. Note • This setting item is not available depending on the printer you are using. 8. Click Set.
Page 68: Assigning Printer Information
Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon IJ Network Device Setup Utility screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not available.
Page 69: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 70: List Of Models Which Does Not Support Ipv6 Configuration Via Usb Connection
List of Models Which Does Not Support IPv6 Configuration via USB Connection For the following models, you can perform settings only for IPv4 using IJ Network Device Setup Utility. (You cannot perform settings for IPv6.) • iB4100 series • MG3000 series •...
Page 71 • TR9530 series • TS3300 series • E3300 series...
Page 72: Handling Paper, Originals, Fine Cartridges, Etc
Handling Paper, Originals, FINE Cartridges, etc. Loading Paper Loading Originals Replacing a FINE Cartridge...
Page 73: Loading Paper
Loading Paper Paper Sources Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray...
Page 74: Paper Sources
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). Rear tray You can load all supported paper such as plain paper and photo paper on the rear tray. Supported Media Types Cassette You can load A4, B5, A5, or Letter-sized plain paper in the cassette.
Page 75: Loading Plain Paper / Photo Paper In Rear Tray
For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 76 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP. 6. Slide right paper guide (D) to align with both sides of paper stack. Do not slide the paper guides too hard against the paper.
Page 77 Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G). 7. Close feed slot cover (C) gently.
Page 78 After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the LCD. 8. If page size and media type on LCD match size and type of paper loaded in rear tray, select If not, select Change to change the settings in accordance with the size and type of the loaded paper. 9.
Page 79 Note • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
Page 80: Loading Plain Paper In Cassette
Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 81 4. Slide paper guides (C) in front and (D) on right to open guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.
Page 82 If the paper stack is in contact with the protrusion (G), the paper may not be fed properly. 6. Slide front paper guide (C) to align it with paper stack. Align paper guide with where it clicks into place. 7. Slide right paper guide (D) to align it with paper stack. Do not slide the paper guide too hard against the paper.
Page 83 8. Mount cassette cover (B) and insert cassette into printer. Push the cassette into the printer until it stops. 9. Pull out the paper output tray (J) and open the paper output support (K). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings.
Page 85: Loading Envelopes In Rear Tray
Loading Envelopes in Rear Tray You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel or from a PictBridge (Wi-Fi) compliant device is not supported.
Page 86 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up. 6.
Page 87 Note • Do not load envelopes higher than the load limit mark (E). 7. Close feed slot cover (C) gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the LCD.
Page 88 8. If page size and media type shown on LCD match size and type of envelopes loaded in rear tray, select OK. If not, select Change to change the settings in accordance with the size and type of the loaded envelopes.
Page 89: Loading Originals
Loading Originals Loading Originals on Platen Supported Originals How to Detach / Attach the Document Cover...
Page 90: Loading Originals On Platen
Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Align the corner of the original with the alignment mark Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
Page 91 3. Close the document cover gently. Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan.
Page 92: Supported Originals
Supported Originals Item Details Types of originals • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm) Note • When loading a thick original such as a book on the platen, you can load it by removing the document cover from the printer.
Page 93: How To Detach / Attach The Document Cover
How to Detach / Attach the Document Cover Detaching the document cover: Hold up the document cover in portrait orientation and then tip it back. Attaching the document cover: Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document cover vertically as illustrated below.
Page 95: Replacing A Fine Cartridge
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking Ink Status on the LCD Ink Tips...
Page 96: Replacing A Fine Cartridge
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error message will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Check the error message and take appropriate action. When Error Occurred Replacing Procedure When you need to replace a FINE cartridge, follow the procedure below.
Page 97 2. Open the scanning unit / cover. The FINE cartridge holder moves to the replacement position. Important • Do not touch the metallic parts or other parts inside the printer. 3. Remove the empty FINE cartridge. 1. Pick up the ink cartridge locking cover to open it. 2.
Page 98 4. Prepare a new FINE cartridge. 1. Take new FINE cartridge out of its package and remove protective tape (C) gently. Important • Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The printer may not print properly if you touch them.
Page 99 6. Close the scanning unit / cover. To close the scanning unit / cover, hold it up once, then take it down gently. Caution • When closing the scanning unit / cover, be careful not to get your fingers caught. Note •...
Page 100: Checking Ink Status On The Lcd
Checking Ink Status on the LCD Check that printer is turned on. 2. Press the OK button. Note • A symbol appears in the area A if there is any information about the remaining ink level. 3. Select Estimated ink levels. A symbol is displayed on top of the FINE Cartridge (area B) where there is a notification.
Page 101: Ink Tips
Ink may be used for purposes other than printing. It is used for cleaning to keep the printing clean. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. A small amount of ink is consumed when cleaning.
Page 102: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually...
Page 103: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note •...
Page 104 If the problem is still not resolved: Replace the FINE cartridge. Step5 Replacing a FINE Cartridge Note • If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
Page 105 When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head. Step From the printer Aligning the Print Head From the computer • For Windows: Adjusting Print Head Position Automatically • For macOS: Adjusting Print Head Position...
Page 106: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low.
Page 107: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks are present 2.
Page 108 If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed) The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head. Cleaning the Print Head...
Page 109: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper Check that printer is turned on.
Page 110 Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
Page 111: Deep Print Head Cleaning
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 112 If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem persists, replace the FINE cartridge. If the problem persists despite replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
Page 113: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE Cartridge whose ink is low.
Page 114 This takes about 4 to 5 minutes. Note • If automatic print head alignment fails, an error message appears on the LCD. When Error Occurred 8. When completion message appears, select OK. Note • If the print results are still not satisfactory after adjusting the print head position as described above, adjust the print head position manually.
Page 115: Aligning The Print Head Manually
Aligning the Print Head Manually Try aligning the print head manually after automatic print head alignment if printing results are not as expected, as when printed ruled lines are misaligned. Note • For details on automatic print head alignment, see Aligning the Print Head.
Page 116 9. Select OK. The input screen for head position alignment values is displayed. 10. Examine first patterns. In column A, find pattern in which streaks are least noticeable, select the number of that pattern, and then press the OK button. Note •...
Page 117 11. Repeat these steps for columns B to J. 12. Check message and press the OK button. The second set of patterns is printed. 13. Examine second patterns. In column K, find pattern in which streaks are least noticeable, select the number of that pattern, and then press the OK button. Note •...
Page 118 Note • If all patterns look different, choose the pattern in which horizontal stripes are least noticeable. Subtle horizontal stripes Noticeable horizontal stripes 17. Repeat these steps for columns O to T. 18. When completion message appears, select OK.
Page 119: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...
Page 120: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Page 121 The printer starts cleaning. The cleaning will be complete when the paper is ejected. 11. When the completion message appears, select OK. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 122: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 123 9. Load only this sheet of paper in the cassette with the ridges of the creases facing up and the edge of the half with no crease facing to the far side. 10. Mount cassette cover (A) and insert cassette into printer. 11.
Page 125: Overview
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel...
Page 126: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
Page 127: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 128 In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately. • Moving the printer Do not hold the printer by the cassette.
Page 129 • Do not place the printer on a thick rug or carpet. • Do not place the printer flush against a wall. Power Supply • Keep the area around the power outlet clear at all times so you can easily unplug the power cord if necessary.
Page 130: Regulatory Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 131 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
Page 132: Weee (Eu&Eea)
WEEE (EU&EEA) This regulation is only for European Union and EEA (Norway, Iceland and Liechtenstein). There is no information to inform here.
Page 133: Handling Precautions
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 134: Legal Restrictions On Scanning/Copying
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
Page 135: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 136: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
Page 137 9. Attach the protective material to the printer when packing the printer in the box.
Page 138: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Page 139: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
Page 140: Main Components And Their Use
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
Page 141: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 142: Front View
Front View A: Platen Load an original here. B: Document Cover Open to load an original on the platen. C: Operation Panel Use to change the settings of the printer or to operate it. The operation panel can be tilted. Operation Panel D: Cassette Load A4, B5, A5, or Letter-sized plain paper into the cassette, and insert it into the printer.
Page 143 H: Paper Output Support Open to support ejected paper. I: Status Bar Lights or flashes to indicate the printer is operating or when an error occurs. J: Paper Support Extend to load paper in the rear tray. K: Rear Tray Cover Open to load paper in the rear tray.
Page 144: Rear View
Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Power Cord Connector Plug in the supplied power cord. C: Transport Unit Cover Open when removing jammed paper. D: Rear Cover Detach when removing jammed paper. Important •...
Page 145: Inside View
Inside View A: Scanning Unit / Cover Scans originals. Also, lift and open it to replace a FINE cartridge or to remove jammed paper inside the printer. B: FINE Cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. C: Ink Cartridge Locking Cover Secures the installed FINE cartridge.
Page 146: Operation Panel
Operation Panel A: QR button/QR lamp When you press the QR button while the QR lamp is lit, the QR code will appear, giving you access to an online manual that explains the function that is in operation. Cost of connecting to Internet is to be born by the customer.
Page 147: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 148: Checking That Power Is On
Checking that Power Is On A screen appears in the LCD when the printer is turned on. Even if the display in the LCD is off, if the status bar is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 149: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 150 Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on by default. From the printer ECO settings From the computer For Windows:...
Page 151: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
Page 152: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • Press the ON button and confirm that the status bar goes off and the display in the LCD disappears before unplugging the power cord. Unplugging the power cord while the status bar is lit/flashing or a screen is displayed in the LCD may cause drying or clogging of the print head and print quality may be reduced.
Page 153: Lcd And Operation Panel
LCD and Operation Panel Pressing the OK button (B) on the operation panel displays the menu screen, which enables you to perform printer settings and maintenance. Selecting a Menu or Setting Item In a menu screen or settings screen, use the button (C) to select an item or option, and then press the OK button (B) to proceed with the procedure.
Page 154 4. Select Prevent paper abrasion and press the OK button (B). 5. Use button (C) to change setting and press OK button (B). Network Status Indication When you press the OK button, icons depicting the Wi-Fi setting and the network status indicate by the icon in the standby screen.
Page 155 Signal strength: 50 % or less The problem such as the printer cannot print may occur. Place the printer near the wireless router. Wi-Fi is enabled but the printer is not connected to the wireless router. Note • Wireless Direct is enabled. •...
Page 156: Entering Numbers, Letters, And Symbols
Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols when setting up the network or making other settings. Switching the Input Mode The current input mode appears at the upper right corner of the LCD. Pressing the (Wireless connect) button on the operation panel toggles through the input modes in the order lowercase...
Page 157 After all the characters have been input, press the Start button. • To insert a space Either press the OK button without selecting any character, or switch to the symbol mode and then press the button 5 times. • To delete characters Press the Stop button.
Page 158: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
Page 159: Changing Printer Settings From Your Computer (Windows)
Changing Printer Settings from Your Computer (Windows) Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode...
Page 160: Changing The Print Options
Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Check this check box if part of the image data is cut off, the paper source during printing differs from the driver settings, or printing fails.
Page 161: Registering A Frequently Used Printing Profile
Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Commonly Used Settings on the Quick Setup tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2.
Page 162 In the Save Commonly Used Settings dialog box, click OK to save the print settings and return to the Quick Setup tab. The name and icon are displayed in Commonly Used Settings. Important • To save the page size, orientation, and number of copies that was set in each sheet, click Options..., and check each item.
Page 163: Setting The Ink To Be Used
Setting the Ink to be Used This feature enables you to specify the most appropriate FINE cartridge among installed FINE cartridges according to an intended use. 1. Open the printer driver setup window 2. Click Print Options... on the Page Setup tab The Print Options dialog box appears.
Page 164: Managing The Printer Power
Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
Page 165 Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable,...
Page 166: Changing The Printer Operation Mode
Check this check box to prevent paper abrasion. Align heads manually Usually, the Print Head Alignment function in the Canon IJ Printer Assistant Tool is set to automatic head alignment, but you can change it to manual head alignment. If the printing results of automatic Print Head Alignment are not satisfactory, perform manual head alignment.
Page 167 Do not detect mismatched paper settings when printing from a computer When you print documents from your computer, the paper settings in the printer driver and the paper information registered on the printer do not match, this setting disables the message display and allows you to continue printing.
Page 168: Changing Settings From Operation Panel
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Smartphone photo print settings Other device settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information...
Page 169: Changing Settings From Operation Panel
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Amount of extension as an example. Check that printer is turned on. 2. Press OK button. 3.
Page 170 Setting Items on Operation Panel...
Page 171: Setting Items On Operation Panel
Setting Items on Operation Panel Items for Printer Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting System information...
Page 172: Print Settings
Print settings Select this setting item from Device settings in the menu screen which appears when you press the OK button. • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality.
Page 173: Lan Settings
LAN settings Select this setting item from Device settings in the menu screen which appears when you press the OK button. Wi-Fi Wireless Direct Wi-Fi By selecting Wi-Fi from LAN settings, the following settings are available. To print the LAN settings, select Print details in the LAN settings and select Yes. Printing Network Settings Important •...
Page 174 • Advanced mode Enables/disables Wi-Fi. • Wi-Fi setup Selects the setup method for Wi-Fi connection. ◦ Easy wireless connect Select if you specify the settings of the access point information to the printer directly from a device (e.g. smartphone, or tablet) without operating the wireless router. Follow the on-screen instructions of the connecting device for the setup procedure.
Page 175 Connection Enabled (connected)/Disabled Network name(SSID) DIRECT-XXXXXXXXX XXXXXXXXXXXXXXXX (up to 32 characters) Password XXXXXXXXXX (10 characters) Wi-Fi security WPA2-PSK(AES) No. of devices connected now XX/XX IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX.
Page 176 Advanced • Set printer name Specifies the printer name. You can use up to 15 characters for the name. Note • You cannot use the same printer name as that already used for other LAN connected devices. • You cannot use a hyphen for the initial or last character of the printer name. •...
Page 177 Enables/disables LLMNR (Link-Local Multicast Name Resolution). Selecting Enable allows the printer to detect printer's IP address from the printer name without a DNS server. • IPP settings Selecting Enable allows you to print via the network with the IPP protocol. •...
Page 178: Other Device Settings
◦ Brightness Adjusts the brightness of the status bar. • Wi-Fi pairing settings In order to connect Canon PRINT Inkjet/SELPHY, multiple configurations will be performed. ◦ Enable/disable pairing Set the printer's Wi-Fi pairing function to enable or disable. ◦ Allow/block additional pairing On another function permit or prohibit Canon PRINT Inkjet/SELPHY pairing.
Page 179: Language Selection
Language selection Changes the language for the messages and menus on the LCD. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Thai / Indonesian / Vietnamese...
Page 180: Firmware Update
Firmware update Select this setting item from Device settings in the menu screen which appears when you press the OK button. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important •...
Page 181: Reset Setting
Reset setting Select this setting item from Device settings in the menu screen which appears when you press the OK button. You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. •...
Page 182: Feed Settings
Feed settings Select this setting item from Device settings in the menu screen which appears when you press the OK button. By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Page 183: Web Service Setup
Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center. ◦ Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center. • Issue registration code In order to link the web service and printer, obtain the registration code from the service origin.
Page 184: Eco Settings
ECO settings This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off the printer automatically to save electricity. Using Power Saving Function Using Duplex Printing Using Power Saving Function Follow the procedure below to use power saving function. Check that printer is turned on.
Page 185 2. Press the OK button. 3. Select Device settings. 4. Select Other device settings. 5. Select ECO settings. 6. Select Two-sided print settings. A confirmation screen will appear when the default setting for copying is set for two-sided printing. 7. Select ON or OFF to turn on/off two-sided printing.
Page 186: Quiet Setting
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Check that printer is turned on. 2. Press the OK button. 3.
Page 187: System Information
System information Select this setting item from System information in the menu screen which appears when you press the OK button. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number.
Page 188: Specifications
Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 189 Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5 x 11.7 in. (216 x 297 mm) Optical resolution (horizontal x 1200 x 2400 dpi * vertical) * Optical Resolution represents the maximum sampling rate based on ISO 14473.
Page 190 10.12.6 - macOS 10.15 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.
Page 191: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
Page 192: Supported Media Types
Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
Page 193 • Light Fabric Iron-on Transfers • Dark Fabric Iron-on Transfers • Double sided Matte Paper Paper other than genuine Canon paper • Plain Paper (including recycled paper) • Envelopes • T-Shirt Transfers • Greeting Card • Card Stock...
Page 194 • Hagaki • Hagaki 2 • Envelope Com 10 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Card 2.17"x3.58" Special sizes • Minimum size: 2.17 x 3.51 in. (55.0 x 89.0 mm) •...
Page 195: Paper Load Limit
Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name ...
Page 196 Light Fabric Iron-on Transfers Dark Fabric Iron-on Transfers Double sided Matte Paper Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal: Approx. 100 sheets 10 sheets)
Page 197: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
Page 198: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
Page 199: Printing
Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Using PIXMA/MAXIFY Cloud Link Paper Settings...
Page 200: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS...
Page 201: Printing From Application Software (Windows Printer Driver)
Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers...
Page 202: Basic Printing Setup
Basic Printing Setup This section describes settings on the Quick Setup tab used for basic printing. Basic Printing Setup Check that printer is turned on Load paper in printer 3. Open printer driver's setup screen 4. Select frequently used settings On the Quick Setup tab, use Commonly Used Settings to select from predefined print settings.
Page 203 Important • The print quality selections will differ depending on which print setting you select. 6. Select paper source For Paper Source, select Automatically Select, Rear Tray, or Cassette, whichever matches your purpose. Important • The paper source settings that can be selected may differ depending on the paper type and size.
Page 204 7. Click OK The printer will now print using these settings. Important • When you select Always Print with Current Settings, the settings on the Quick Setup, Main, and Page Setup tabs are saved, and those settings are used in subsequent printings. •...
Page 205 From Paper Source, check the setting or select a new paper source. The current printer settings appear in Media Type and Page Size. 4. Apply settings To apply the printer settings to the printer driver, click Set. Note • If the Media type in Feed settings on the printer is set to IJ Hagaki, Hagaki K, or Hagaki (type), or if the Page size is set to 5"x7"(13x18), click Set to display the dialog box.
Page 206: Paper Settings On The Printer Driver And The Printer (Media Type)
Media Type in the printer driver the printer Canon Red Label Superior Plain Paper Plain paper Canon Océ Office Colour Paper Plain Paper Plain paper High Resolution Paper High Resolution Paper High-Res Canon genuine papers (Photo Printing) Paper information reg- Media name ...
Page 207 Light Fabric Iron-on Transfers Light Fabric Iron-on Transfers LF Iron Dark Fabric Iron-on Transfers Dark Fabric Iron-on Transfers DF Iron Double sided Matte Paper Matte Photo Paper Matte Commercially available papers Paper information registered on the Media name Media Type in the printer driver printer Plain Paper (including recycled paper) Plain Paper...
Page 208: Paper Settings On The Printer Driver And The Printer (Paper Size)
Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Printer Paper Size in the printer driver Paper information registered on the printer Letter 8.5"x11"...
Page 209: Various Printing Methods
Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards...
Page 210: Setting A Page Size And Orientation
Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.
Page 211: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order You can also set the number of copies on the Quick Setup tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3.
Page 212 • Print from Last Page: /Collate: • Print from Last Page: /Collate: 4. Click OK When you perform print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.
Page 213: Perform Borderless Printing
Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Page 214 Click OK when the confirmation message appears. When a message prompting you to change the media type appears, select a media type from the list and click OK. 3. Check the paper size Check the Page Size list. When you want to change it, select another page size from the list. The list displays only sizes that can be used for borderless printing.
Page 215 Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems. However, the portion of the document extending off the paper range will not be printed and for this reason, the subjects around the perimeter of a photo may not be printed.
Page 216: Scaled Printing
Scaled Printing 1. Open the printer driver setup window 2. Set scaled printing Select Scaled from the Page Layout list on the Page Setup tab. 3. Select the paper size of the document Using Page Size, select the page size that is set with your application software. 4.
Page 217 Directly type in a value into the Scaling box. The current settings are displayed in the settings preview on the left side of the printer driver. 5. Click OK When you perform print, the document will be printed with the specified scale. Important •...
Page 218: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select Page Layout from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver.
Page 219 Page Layout To change the number of pages to be printed on a single sheet of paper, select the number of pages from the list. Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, check this check box.
Page 220: Duplex Printing
Duplex Printing You can also set duplex printing in Additional Features on the Quick Setup tab. Performing Automatic Duplex Printing You can perform the duplex printing without having to turn over the paper. 1. Open the printer driver setup window 2.
Page 221 Use normal-size printing Print without reducing the page. Use reduced printing Reduce the page slightly during printing. 5. Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings. To change the setting, select another stapling side from the list. 6.
Page 222 3. Select the layout Select Normal-size, Fit-to-Page, Scaled, or Page Layout from the Page Layout list. 4. Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings. To change the setting, select another stapling side from the list. 5.
Page 223 • After printing the front page, there is an ink drying wait time before starting to print the back page (Operation stops temporarily). Do not touch the paper during this time. You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool. Related Topic...
Page 224: Setting Up Envelope Printing
• If Envelope Com 10, Envelope DL, Yougata 4 4.13"x9.25", or Yougata 6 3.86"x7.48" is selected for Printer Paper Size, the printer rotates the paper 90 degrees to the left to print, regardless of the Rotate 90 degrees left when orientation is [Landscape] setting for Custom Settings in the Canon IJ Printer Assistant Tool.
Page 225 To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the View Printer Status button on the Maintenance tab, and start the Canon IJ Status Monitor. Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting.
Page 226: Printing On Postcards
Printing on Postcards Load postcard on the printer 2. Open the printer driver setup window 3. Select commonly used settings Display the Quick Setup tab, and for Commonly Used Settings, select Standard. 4. Select the media type For Media Type, select Ink Jet Hagaki (A), Ink Jet Hagaki, Hagaki K (A), Hagaki K, Hagaki (A), or Hagaki.
Page 227 8. Click OK When you perform printing, the data will be printed onto the postcard. Important • When printing on media other than postcards, load the media according to usage method of that media, and click Start Printing.
Page 228: Overview Of The Printer Driver
Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Checking Ink Status from Your Computer Instructions for Use (Printer Driver)
Page 229: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 230: Opening Printer Driver's Setup Screen
Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1.
Page 231: Canon Ij Status Monitor
• The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer. When Errors Occur The Canon IJ Status Monitor is automatically displayed if an error occurs (e.g., if the printer runs out of paper or if the ink is low).
Page 232 In such cases, take the appropriate action as described. Related Topic Canon IJ Status Monitor Description...
Page 233: Checking Ink Status From Your Computer
On the Maintenance tab, click View Printer Status. 3. Display Estimated ink levels Ink status is displayed as an illustration. Note • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer.
Page 234: Instructions For Use (Printer Driver)
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • Depending on the document type to be printed, the paper feed method specified in the printer driver may not operate correctly.
Page 235 3. Set the Page Layout that you want, and then click OK to close the window. 4. Without starting printing, close the Print dialog box. 5. Open Word's Print dialog box again. 6. Open the printer driver setup window and click OK. 7.
Page 236: Printer Driver Description
Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description...
Page 237: Quick Setup Tab Description
Quick Setup Tab Description The Quick Setup tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. Commonly Used Settings The names and icons of frequently used printing profiles are registered. When you select a printing profile according to the purpose of the document, settings that match the purpose are applied.
Page 238 If Page Size, Orientation, and Copies were set from the application software, those settings have priority. Envelope If you select this setting for printing an envelope, Media Type is set automatically to Envelope. In the Envelope Size Setting dialog box, select the size of the envelope to be used. Greeting Card When selected for printing a greeting card, the Media Type is automatically set to Inkjet Greeting Card.
Page 239 and click Specify..Then in the Page Layout Printing dialog box that appears, specify the Page Order. Duplex Printing Selects whether to print the document on both sides or one side of a sheet of paper. To change the staple side or the margins, set the new values from the Page Setup tab. Borderless Printing Performs borderless printing without any margins on the paper.
Page 240 Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is [Landscape] check box.
Page 241 Important • If you log on with a different user name, the settings that were set when this function was enabled are not reflected in the print settings. • If a setting was specified on the application software, it has priority. Printer Media Information...
Page 242 setting is not applied when the printing profile is selected. Instead the printer prints with the print orientation specified with the application software. Save the copies setting Saves the Copies setting to the printing profile in Commonly Used Settings. To apply the saved copies setting when the printing profile is selected, check this check box. If this check box is unchecked, the copies setting is not saved, and consequently the Copies setting is not applied when the printing profile is selected.
Page 243 Setting Paper Dimensions (Custom Size) Setting a Page Size and Orientation Switching the Paper Source to Match the Purpose Setting the Number of Copies and Printing Order...
Page 244: Main Tab Description
Main Tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper.
Page 245 Print Quality Selects your desired printing quality. Select one of the following to set the print quality level that is appropriate for the purpose. Important • Depending on the Media Type settings, the same print results may be produced even if the Print Quality is changed.
Page 246 Custom dialog box Set the quality level, and select the desired print quality. Quality You can use the slider bar to adjust the print quality level. Important • Certain print quality levels cannot be selected depending on the settings of Media Type. Note •...
Page 247 • When Grayscale Printing is checked on the Main tab, Color Correction appears grayed out and is unavailable. Driver Matching With Canon Digital Photo Color, you can print sRGB data with color tints that most people prefer. Adjusts the colors by using an ICC profile when printing. Important •...
Page 248: Page Setup Tab Description
Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is...
Page 249 To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally.
Page 250 Page Layout Multiple pages of document can be printed on one sheet of paper. Specify... Opens the Page Layout Printing dialog box. Click this button to set details on page layout printing. Tiling/Poster This function enables you to enlarge the image data and divide the enlarged data into several pages to be printed.
Page 251 Important • If the application used to create your document has a similar function, specify the number of copies with the application without specifying it here. Print from Last Page Check this check box when you want to print from the last page in order. If you do this, you do not need to sort the pages into their correct order after printing.
Page 252 Preview Icon Shows the settings made on the Page Layout Printing dialog box. You can check what the print result will look like before you actually print the data. Page Layout Specifies the number of document pages to fit on one sheet. Page Order Specifies the document orientation to be printed on a sheet of paper.
Page 253 Booklet Printing dialog box This dialog box allows you to set how to bind the document as a booklet. Printing only on one side and printing a page border, can also be set in this dialog box. The settings specified in this dialog box can be confirmed in the settings preview on the printer driver. Preview Icon Shows the settings made on the Booklet Printing dialog box.
Page 254 In this case, check this function. Important • When this function is enabled, normally the paper feeding method cannot be changed from the Canon IJ Preview. Ungroup Papers Sets the display method of Media Type, Page Size, and Printer Paper Size.
Page 255 Print after creating print data by page The print data is created in page units, and printing starts after the processing of one page of print data is complete. If a printed document contains unintended results such as streaks, selecting this check box may improve the results.
Page 256 Define Stamp... Opens the Stamp Settings dialog box. You can check the details of a selected stamp or save a new stamp. Place stamp over text Sets how the stamp is to be printed over the document. Check the Stamp check box to enable this. Check this check box to print a stamp over the printed document page.
Page 257 • For Date/Time/User Name, the creation date/time and user name of the printed object are displayed in Stamp Text. If necessary, change the settings of TrueType Font, Style, Size, and Outline. You can select the color of the stamp by clicking Select Color..When Stamp Type is Text or Date/Time/User Name Stamp Text Specifies the stamp text string.
Page 258 Placement Tab The Placement tab allows you to set the position where the stamp is to be printed. Preview Window Shows the status of the stamp configured in each tab. Position Specifies the stamp position on the page. Selecting Custom from the list allows you to enter values for the X-Position and Y-Position coordinates directly.
Page 259 Preview Window Shows the status of the bitmap set on the Background tab. File Specifies the name of the bitmap file to be used as the background. Select File... Opens the dialog box to open a file. Click this button to select a bitmap file (.bmp) to be used as the background. Layout Method Specifies how the background image is to be placed on the paper.
Page 260 Setting a Page Size and Orientation Perform Borderless Printing Fit-to-Page Printing Scaled Printing Page Layout Printing Tiling/Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order Changing the Print Options Stamp/Background Printing...
Page 261: Maintenance Tab Description
Maintenance Tab Description The Maintenance tab allows you to start the Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer.
Page 262 Important • If the font for displaying the language of your choice is not installed in your system, the characters will be garbled.
Page 263: Canon Ij Status Monitor Description
FINE cartridge types and ink levels can be confirmed. Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images, icons, and messages to display the printer status and the ink status. During printing, you can check information about the document being printed and the print progress.
Page 264 Message, click Envelope Printing, and enable this setting. Display Warning Automatically When a Low Ink Warning Occurs Starts the Canon IJ Status Monitor window as a pop-up, and displays it in front of the other windows when a low ink warning occurs. Start when Windows is Started...
Page 265 This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information. Related Topic...
Page 266: Installing The Mp Drivers
Installing the MP Drivers You can access our web site through the Internet and download the latest MP Drivers for your model. 1. Start the installer Double-click the icon of the downloaded file. The installation program starts. Important • A confirmation/warning dialog box may appear when starting, installing or uninstalling software. This dialog box appears when administrative rights are required to perform a task.
Page 267: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
Page 268: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android)
Page 269: Paper Settings
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Page 270 • When you insert the cassette: Paper size is detected and set automatically in the printer. * You can load only plain paper in the cassette. Important • For more on the proper combination of paper settings you can specify by the printer driver (Windows) or on the LCD: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)
Page 271 Check the message and select Next. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the choices below may not be displayed. Print on set paper Select if you want to print on the paper loaded without changing the paper settings. For example, when the paper setting for printing is A5 and the paper information registered to the printer is A4, the printer starts printing on the paper loaded in the rear tray or in the cassette without changing the paper size setting for printing.
Page 272 Feed settings • When you print from Windows: The message which prevents misprinting is disabled by default. To change the setting: Changing the Printer Operation Mode • When you print from macOS: The message which prevents misprinting is enabled by default. To change the setting: Changing the Printer Operation Mode Important...
Page 273: Copying
Copying Reducing/Enlarging Copies Making Copies Basics Two-Sided Copying Special Copy Menu Copying Using Smartphone or Tablet...
Page 274: Making Copies
Making Copies This section describes the basic procedure to perform standard copying. Check that printer is turned on. Load paper. Load original document on platen. 4. Confirm the page size and color mode. Note • To change the paper position, color mode and other settings, press the OK button. Select Copy settings to display the desired setting item.
Page 275: Setting Items For Copying
Setting Items for Copying You can change the copy settings such as the page position, color mode, and intensity. Press the OK button and select Copy settings. Use the button to set the number of copies, paper source, color mode, then press the OK button. Use the button to select Others when adjusting other settings, then press the OK button.
Page 276 Select whether to perform duplex copying. Two-Sided Copying Note This item appears when A4 or Letter is selected. ◦ Layout Select whether to copy two pages onto a single page. Copying Two Pages onto Single Page Note This item appears when A4 or Letter is selected. •...
Page 277: Scanning
Scanning Scanning from Computer (macOS) Scanning from Computer (Windows)
Page 278: Scanning From Computer (Windows)
Scanning from Computer (Windows) Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Scanning Using Application Software (ScanGear) Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...
Page 279: Scanning According To Item Type Or Purpose (Ij Scan Utility)
Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files...
Page 280: Ij Scan Utility Features
IJ Scan Utility Features Use IJ Scan Utility to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos.
Page 281 Note • To set the applications to integrate with, see Settings Dialog Box.
Page 282: Scanning Easily (Auto Scan)
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (scan areas) in whole image view of ScanGear (scanner driver), and then scan again. Photos with a whitish background Items printed on white paper, hand-written text, business cards, and other unclear items Thin items...
Page 283: Scanning Documents And Photos
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.
Page 284: Creating/Editing Pdf Files
Creating/Editing PDF Files You can create PDF files by scanning items placed on the platen. Add, delete, rearrange pages or make other edits in the created PDF files. Important • You can create or edit up to 100 pages of a PDF file at one time. •...
Page 285 5. Click (Scan) on Toolbar. Scanning starts. Note • To open a file saved on the computer, click Open... from the File menu, and then select the file you want to edit. • You can switch the view with the Toolbar buttons. For details, see PDF Edit Screen. 6.
Page 286 When deleting pages: Click the page you want to delete, and then click (Delete Page) on the Toolbar. Note • These buttons appear when two or more pages have been created. 8. Select Save As... in File menu. The Save dialog box appears. 9.
Page 287: Scanning Using Application Software (Scangear)
Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode ScanGear (Scanner Driver) Screens General Notes (Scanner Driver) Important • Available functions and settings vary depending on your scanner or printer.
Page 288: What Is Scangear (Scanner Driver)
What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. ScanGear can be started from IJ Scan Utility or applications that are compatible with the standard TWAIN interface.
Page 289 Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings.
Page 290: Starting Scangear (Scanner Driver)
Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. Start ScanGear from IJ Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection, set up the network environment.
Page 291: Scanning In Basic Mode
Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not available. Important •...
Page 292 Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color). 3. Click Preview. Preview image appears in the Preview area. Important •...
Page 293 Note • Colors are adjusted based on the document type selected in Select Source. 4. Set Destination. Note • Skip ahead to Step 7 if an ADF option is selected in Select Source. 5. Set Output Size. Output size options vary with the selected Destination. 6.
Page 294: Scangear (Scanner Driver) Screens
ScanGear (Scanner Driver) Screens Basic Mode Tab Advanced Mode Tab...
Page 295: Basic Mode Tab
Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note •...
Page 296 Document (Color) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in color. Document (Grayscale) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in black and white. Important •...
Page 297 "OCR software" is software that converts text scanned as an image into text data that can be edited in word processors and other programs. Output Size Select an output size. Output size options vary by the item selected in Destination. Flexible Adjust the cropping frames (scan areas) freely.
Page 298 Deleting: Select the output size you want to delete in Output Size List, and then click Delete. Click Save to save the items listed in Output Size List. Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note •...
Page 299 Correct gutter shadow Corrects shadows that appear between pages when scanning open booklets. Important • Be sure to see Gutter Shadow Correction for precautions and other information on using this function. Color Pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes.
Page 300 • The image returns to its original state when you preview again. (Rotate Right) Rotates the preview image 90 degrees clockwise. • The result will be reflected in the scanned image. • The image returns to its original state when you preview again. (Auto Crop) Displays and adjusts the cropping frame automatically to the size of the document displayed in the Preview area.
Page 301 When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection status. Focus Frame (thick blue outline): The displayed settings will be applied.
Page 302 Note • Create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be created per image. In whole image view, multiple cropping frames can be created. Adjusting Cropping Frames (ScanGear) Related Topic Scanning in Basic Mode...
Page 303: Advanced Mode Tab
Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Important...
Page 304 Enter Setting Name and click Add; the name appears in Favorite Settings List. When you click Save, the item appears in the Favorite Settings list and can be selected, along with the predefined items. To delete an item, select it in Favorite Settings List and click Delete. Click Save to save the settings displayed in Favorite Settings List.
Page 305 Note • Zoom rescans the document and displays high-resolution image in Preview. • (Enlarge/Reduce) on the Toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview Performs a trial scan. Scan Starts scanning.
Page 306 In thumbnail view: In whole image view: (Thumbnail) / (Whole Image) Switches the view in the Preview area. (3) Preview Area (Clear) Deletes the preview image from the Preview area. It also resets the Toolbar and color adjustment settings. (Crop) Allows you to specify the scan area by dragging the mouse.
Page 307 (Uncheck All Frames) Available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (Select All Frames) Available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (Select All Cropping Frames) Available when two or more cropping frames are specified.
Page 308 Note • When multiple images are previewed, different outlines indicate different selection status. Focus Frame (thick blue outline): The displayed settings will be applied. Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously. To select multiple images, click them while pressing the Ctrl key.
Page 309: General Notes (Scanner Driver)
General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • When using the NTFS file system, the TWAIN data source may not be invoked. This is because the TWAIN module cannot be written to the winnt folder for security reasons.
Page 310 • When scanning Platen size images into Microsoft Office 2003 (Word, Excel, PowerPoint, etc.), click Custom Insert in the Insert Picture from Scanner or Camera screen. Otherwise, images may not be scanned correctly. • When scanning images into Microsoft Office 2007/Microsoft Office 2010 (Word, Excel, PowerPoint, etc.), use Microsoft Clip Organizer.
Page 311: Scanning Tips
Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen...
Page 312: Positioning Originals (Scanning From Computer)
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
Page 313 Important Important • Large items (such as A4 size photos) that cannot be • For the portions in which items cannot be scan- placed away from the edges/arrow (alignment mark) of ned, see Loading Originals. the platen may be saved as PDF files. To save in a for- mat other than PDF, scan by specifying the data format.
Page 314: Network Scan Settings
• If the icon is not displayed in the notification area on the desktop, follow the procedure below to start. Windows 10: From the Start menu, click (All apps >) Canon Utilities > IJ Network Scanner Selector EX2. Windows 8.1: Click IJ Network Scanner Selector EX2 on the Start screen.
Page 315 Windows 7: From the Start menu, click All Programs > Canon Utilities > IJ Network Scanner Selector EX2 > IJ Network Scanner Selector EX2. The icon appears in the notification area on the desktop, and the Scan-from-PC Settings screen appears. In that case, skip ahead to Step 3.
Page 316 Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then reopen it and try selecting again. MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved, see Network Communication...
Page 317: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print What to Do When Paper Is Jammed...
Page 318 Scanning Problems (Windows) Scanning Problems (macOS) Scan Results Are Unsatisfactory (Windows) Scan Results Are Unsatisfactory (macOS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer During Setup Cannot Find Printer while Using Wi-Fi Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 319: Network Settings And Common Problems
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer During Setup Cannot Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Error Occurs During Wi-Fi Setup...
Page 320 Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows)
Page 321: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...
Page 322: Cannot Find Printer On Network
Cannot Find Printer on Network Cannot Find Printer During Setup While using printer: Cannot Find Printer while Using Wi-Fi...
Page 323: Cannot Find Printer During Setup
Cannot Find Printer During Setup If you cannot find the printer on network during setup, check the following. When you complete all the checking, try to set up from the beginning. Items to check for Wi-Fi: When connecting the printer to Wi-Fi, check/respond to all the items in [Step 1], and try to set up from the beginning.
Page 324 It may take a while for the network device to become ready for use once they are turned on. Proceed once the network devices such as router are ready for use. 2. Check if the printer is turned on If printer is not turned on, turn on the power. If the printer is on, turn them off and on again. Proceed once you complete checking the power status above.
Page 325 If the printer cannot be detected after trying to set up from the beginning, proceed to [Step 2]. Solve the Problem, Using IJ Network Device Setup Utility Step 2 Diagnose and repair the network connections using IJ Network Device Setup Utility. Download IJ Network Device Setup Utility from the below page, and install it on your computer.
Page 326: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)
Cannot Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 327 2. Turn off printer. 3. Shut down computer. After shutting down, restart your computer and install the latest MP Drivers downloaded in step 1.
Page 328: Cannot Find Printer While Using Wi-Fi
Cannot Find Printer while Using Wi-Fi First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet with your computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repair network status.
Page 329 Make sure security software's firewall is off. Check7 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 330: Network Connection Problems
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 331: Printer Suddenly Stopped Working For Some Reason
Printer Suddenly Stopped Working for Some Reason First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet with your computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repair network status.
Page 332 Is the printer connected to the wireless router? Check2 Use the icon on the LCD when OK button is pressed to check the connection status between the printer and wireless router. If the icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.
Page 333 Make sure security software's firewall is off. Check8 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 334 Printing Network Settings Have you entered the proper password specified for the Wireless Direct? Check4 To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. •...
Page 335: Network Key (Password) Unknown
Network Key (Password) Unknown Use the IJ Network Device Setup Utility to diagnose and repair network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 336 Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method. For details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal). • Using WEP The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 337: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Page 338 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 339: Other Network Problems
Other Network Problems Checking Network Information Restoring to Factory Defaults...
Page 340: Checking Network Information
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 341 3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1.
Page 342 3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information or use the operation panel to display it.
Page 343: Restoring To Factory Defaults
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. Initialize the network setting using the printer's operation panel.
Page 344: Problems While Printing/Scanning From Smartphone/Tablet
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet...
Page 345: Cannot Print/Scan From Smartphone/Tablet
Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 346 To check the current network settings of the printer, print out the network setting information of the printer. Printing Network Settings Note • If you have a computer, IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Page 347 Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check the power status of printer and other devices (smartphone or tablet). Check1 Turn on the printer or devices. If the power is already turned on, cycle the power switch.
Page 348 If the distance between the printer and device is too far, wireless communication becomes poor. Place the printer and device close to each other. Make sure 5 devices are already connected. Check7 Wireless Direct does not allow more than 5 devices to be connected.
Page 349: Printing Problems
Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory...
Page 350: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 Make sure the status bar or LCD is lit. If not, make sure the printer is securely plugged in and press ON button to turn on. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. Wait until printing starts.
Page 351 The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.
Page 352 Important • Selecting On for Prevention of Print Data Loss may reduce print quality. • After printing is completed, select Off for Prevention of Print Data Loss. If printing from your computer, restart the computer. Check8 Restart the computer and try printing again.
Page 353: Ink Does Not Come Out
Ink Does Not Come Out Make sure of the estimated ink levels in the FINE cartridges. Check1 When a FINE cartridge runs out of ink, replace empty FINE cartridges with a new one. Checking Ink Status on the LCD Replacing a FINE Cartridge Is the FINE cartridge installed properly? Check2 •...
Page 354 After cleaning the print head, print the nozzle check pattern and check the result. • For Windows: Clean the print head • For macOS: Clean the print head If it does not improve, go to the next step. Clean the print head again. Step3 After cleaning the print head again, print the nozzle check pattern and check the result.
Page 355: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 356 If the paper tears in the rear tray, see What to Do When Paper Is Jammed to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Page 357 Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 358: Printout Results Are Unsatisfactory
Check the settings on your PictBridge (Wi-Fi) compliant device or the operation panel. PictBridge (Wi-Fi) Print Settings PictBridge settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
Page 359 Note • When printing from a PictBridge (Wi-Fi) compliant device, set the print quality setting using the operation panel. This setting cannot be made on the PictBridge (Wi-Fi) compliant device. If problem is not resolved, check also the sections below. Check3 See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines...
Page 360: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong...
Page 361 White Streaks Appear Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Make sure of the estimated ink levels in the FINE cartridges. Check2 When a FINE cartridge runs out of ink, replace empty FINE cartridges with a new one. Checking Ink Status on the LCD Replacing a FINE Cartridge Is the FINE cartridge installed properly?
Page 362 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. Print the nozzle check pattern. Step1 After printing the nozzle check pattern, examine the pattern. • For Windows: Printing a Nozzle Check Pattern •...
Page 363 Refer to the instruction manual supplied with the paper for detailed information on the printable side. • When copying, see also the sections below: Is platen glass dirty? Check6 Clean the platen glass. Cleaning Platen and Document Cover Make sure original is properly loaded on platen. Check7 When you load the original on the platen, load it with the side to be copied facing down.
Page 364: Colors Are Unclear
Colors Are Unclear Is nozzle check pattern printed properly? Check1 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. Print the nozzle check pattern. Step1 After printing the nozzle check pattern, examine the pattern. •...
Page 365 Replacing a FINE Cartridge For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven. Make sure of the estimated ink levels in the FINE cartridges. Check2 When a FINE cartridge runs out of ink, replace empty FINE cartridges with a new one. Checking Ink Status on the LCD Replacing a FINE Cartridge Is FINE cartridge installed properly?
Page 366: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 367: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
Page 368 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in.
Page 369 • From computer (Windows): 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK.
Page 370 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.
Page 371: Vertical Line Next To Image
Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note •...
Page 372: Scanning Problems (Windows)
Scanning Problems (Windows) Scanning Problems...
Page 373: Scanning Problems
Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start...
Page 374: Scanner Does Not Work
Scanner Does Not Work Make sure that your scanner or printer is turned on. Check 1 Connect the USB cable to a different USB port on the computer. Check 2 If the USB cable is connected to a USB hub, remove it from the USB hub and Check 3 connect it to a USB port on the computer.
Page 375: Scangear (Scanner Driver) Does Not Start
ScanGear (Scanner Driver) Does Not Start Make sure MP Drivers is installed. Check 1 If not installed, install MP Drivers from the Setup CD-ROM or our website. Select your scanner or printer on the application's menu. Check 2 Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note •...
Page 376: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD...
Page 377: Printer Does Not Turn On
The Power Cord Connector is slightly diagonal. Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 378: Printer Turns Off Unexpectedly Or Repeatedly
The setting to shut off the power automatically is disabled. • To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool.
Page 379 4. Select OK. 5. Select OK on the displayed screen. The setting to shut off the power automatically is disabled. Note • See below for details on how to disable the setting from ScanGear (scanner driver). Scanner Tab...
Page 380: Usb Connection Problems
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...
Page 381: Cannot Communicate With Printer Via Usb
Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Check the orientation and insertion angle of the "Type-B" connector and connect to the printer. The USB Port is slightly diagonal.
Page 382: Wrong Language Appears In Lcd
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Back button repeatedly until the HOME screen is displayed. 2. Press OK button on HOME screen. 3. Press button 3 times and press OK button. 4.
Page 383: Installation And Download Problems
Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows)
Page 384: Failed To Mp Drivers Installation (Windows)
For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series MP Drivers" you want to install in list. "XXX" is the model name. 3. If you find MP Drivers for printer you want to install, uninstall it.
Page 385: Updating Mp Drivers In Network Environment (Windows)
Download the latest MP Drivers in advance. Download the latest MP Drivers for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers according to the specified installation procedure.
Page 386: Errors And Messages
Errors and Messages When Error Occurred Message (Support Code) Appears...
Page 387: When Error Occurred
When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...
Page 388 For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
Page 389: Message (Support Code) Appears
Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 390 Writing Error/Output Error/Communication Error (Windows) If the status bar is off and nothing is displayed on printer's LCD, make sure Check1 printer is plugged in and turn on. Make sure printer is properly connected to computer. Check2 If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following: •...
Page 391 Other Error Messages (Windows) If an error message appears outside printer status monitor, check the Check following: • "Could not spool successfully due to insufficient disk space" Delete any unnecessary files to increase the amount of free space on the disk. •...
Page 392: List Of Support Code For Error
List of Support Code for Error Support code appears on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the printer's LCD and computer screen and take the appropriate action in response.
Page 393 • 6000 to 6ZZZ 6000 6001 6004 6500 6502 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 •...
Page 394: What To Do When Paper Is Jammed
What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦...
Page 395 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it. Note •...
Page 396 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 397 The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 398 The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 399 1313 Cause Paper is jammed as printer pulled in printed paper. What to Do Depending on where the paper is jammed, decide on the countermeasure. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
Page 400: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note •...
Page 401 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it.
Page 402 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the FINE cartridge holder? •...
Page 403 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 404: Removing Jammed Paper From Rear Side
Removing Jammed Paper from Rear Side Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer. 1.
Page 405 5. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1.
Page 406 2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, lower them toward you. 5. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.
Page 407 6. Attach rear cover. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.
Page 408 All jobs in the print queue are canceled. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 409 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper in Rear Tray •...
Page 410 1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. Loading Plain Paper in Cassette Note •...
Page 411 Note • After loading the paper, align the paper guides of the cassette with the edges of the paper. Press the printer's OK button to cancel the error. Note • If you are printing a print head alignment sheet during printer setup, do not cancel printing.
Page 412 1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not forget to close it, such as after replacing FINE cartridges.
Page 413 FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair. Note • To cancel printing, press the printer's Stop button.
Page 414 If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new one. Replacing a FINE Cartridge If this still does not solve the problem, contact your nearest Canon service center to request a repair.
Page 415 1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
Page 416 1650 Cause The ink cartridge cannot be recognized. What to Do Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's Stop button.
Page 417 1651 Cause The printer is still unable to communicate normally and cannot recognize the status of the ink cartridge. Printing function is deactivated until the printer can communicate normally. What to Do Press the printer's Stop button to cancel printing. Take action immediately to enable the printer to communicate normally, following the instructions below.
Page 418 1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. Replacing a FINE Cartridge If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
Page 419 Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non- genuine Canon ink cartridge or by using non-genuine Canon ink.
Page 420 1687 Cause FINE cartridge is not installed properly. What to Do Open the scanning unit / cover to open the ink cartridge locking cover, and then remove the FINE cartridge. Make sure that the FINE cartridges are compatible with this printer. Then install the FINE cartridges again.
Page 421 1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the scanning unit / cover. If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5 seconds with the ink cartridge installed.
Page 422: Shipping Tape Etc. Are Still Attached (1890)
Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to FINE cartridge holder. What to Do Open the scanning unit / cover and make sure that shipping tape and protective material have been removed from the FINE cartridge holder.
Page 423 2110 Cause Paper settings specified when printing/copying do not match the paper information for the cassette registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size)
Page 424 Use the buttons to select the appropriate action and press the printer's OK button. Note • Depending on the settings, some of the options below may not be displayed. Print on set paper Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying.
Page 425 To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS)
Page 426 2113 Cause Paper settings specified when printing/copying do not match either the rear tray or the cassette paper information registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following.
Page 427 Use the buttons to select the appropriate action and press the printer's OK button. Note • Depending on the settings, some of the options below may not be displayed. Print on set paper Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying.
Page 428 To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS)
Page 429 2114 Cause Paper settings specified when printing/copying do not match the paper information for the rear tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size)
Page 430 Use the buttons to select the appropriate action and press the printer's OK button. Note • Depending on the settings, some of the options below may not be displayed. Print on set paper Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying.
Page 431 To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS)
Page 432 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
Page 433 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 434 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 435 • Make sure the FINE cartridges are properly installed. Press down the ink cartridge locking cover until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 436 What to Do Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 437: 5B02
5B02 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
Page 438 What to Do When Paper Is Jammed Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 439: C000
Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.

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