HP Compaq NW9440 Getting Started
Notebook pc
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Also See for Compaq NW9440:
- Quickspecs (40 pages) ,
- Maintenance and service manual (266 pages) ,
- Getting started manual (78 pages)
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Maintenance and Service Manual, User Manual
Table of Contents
Troubleshooting
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Summary of Contents for HP Compaq NW9440
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Page 1: Getting Started
Getting Started� HP Compaq Notebook PC Document Part Number: 394523-001� March 2006 This guide explains how to set up your hardware and software, and begin using the computer in Microsoft Windows ® ® Enhanced For Accessibility... - Page 2 Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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Page 3: Table Of Contents
1 First-time setup Identify hardware ....... 1–1 Computer hardware ......1–1 Top components . - Page 4 Contents Protect the computer from power surges ..2–3 Use the computer safely ..... . 2–3 Connect to a computer network .
- Page 5 Recovering your system ......B–5 Creating recovery discs ..... . . B–6 Performing a recovery .
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Page 6: First-Time Setup
Identify hardware Computer hardware Component Power cord AC adapter ✎ Older AC adapters do not work with this computer. Getting Started First-time setup� Primary battery pack 1� 1–1... -
Page 7: Top Components
First-time setup Top components Component Power light Power button Info Center button Wireless button Wireless light Presentation button Caps lock light 1–2 Ambient light sensor Num lock light Volume mute button Volume mute light Volume down button Volume up button Calculator button Getting Started... -
Page 8: Keys
Keys Component esc key fn key Windows logo key Getting Started Windows applications key Integrated numeric keypad Function keys First-time setup 1–3... -
Page 9: Pointing Devices
First-time setup Pointing devices and fingerprint reader Component Fingerprint reader (select models only) Left pointing stick button (select models only) Pointing stick (select models only) Center pointing stick button (select models only) Right pointing stick button (sleet models only) 1–4 TouchPad scroll zone Right TouchPad button Center TouchPad button... -
Page 10: Front Components
Front components Component Wireless light Power light Battery light IDE (Integrated Drive Electronics) drive light Rear components Component Security cable slot Vent* *Depending on computer model, vents vary in number and location. Getting Started Speakers (2) Display release latch Digital Media Slot RJ-11(modem) jack First-time setup 1–5... -
Page 11: Right-Side Components
First-time setup Right-side components Component Audio-out (headphone) jack Audio-in (microphone) jack USB ports (2) 1–6 Optical drive Optical drive button RJ-45 (network) jack Getting Started... -
Page 12: Left-Side Components
Left-side components Component Vent Power connector External monitor port S-Video-out jack USB port (2) Getting Started 1394 port PC Card slot Smart card slot PC Card eject button First-time setup 1–7... -
Page 13: Bottom Components
First-time setup Bottom components Component Hard drive bay Expansion memory module and Mini Card compartment Accessory battery connector Primary battery pack release latches (2) *Depending on computer model, vents vary in number and location. 1–8 Primary battery bay Docking connector Vents* Getting Started... -
Page 14: Set Up The Computer
Set up the computer� Ä CAUTION: To prevent file corruption and to ensure that the correct drivers are installed: ■� Do not set up the computer for the first time while the computer is docked in an optional docking device. ■�... -
Page 15: Step 1: Insert The Battery Pack
First-time setup Step 1: Insert the battery pack To insert a primary battery pack: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery pack 1 into the battery bay until it is seated. The battery pack release latches 2 automatically lock the battery into place. -
Page 16: Step 2: Connect The Computer To External Power
Step 2: Connect the computer to external power ✎ An older AC adapter will not work with this computer. To connect the computer to external AC power: 1. Plug the AC adapter into the power connector 1 on the left side of the computer. - Page 17 “Smart AC adapter power output is too low for this computer.” Clicking the message will display the following additional information: “The output power of the HP Smart AC Adapter connected to your computer is insufficient. Please connect a higher capacity adapter.”...
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Page 18: Step 3: Turn On The Computer
First-time setup Step 3: Turn on the computer To open the computer: 1. Slide the display release latch 1 to the right to release the display. 2. Raise the display 2. Getting Started 1–13... - Page 19 First-time setup 3. Press the power button 1. The power light next to the power button 2 and the power light on the front of the computer 3 are turned on, and you are prompted to begin software setup. 1–14 Getting Started...
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Page 20: Step 4: Set Up The Software
Step 4: Set up the software After the computer is turned on, it will go through a brief software setup. Follow the on-screen instructions to set up the software. Note the following: ■� After you respond to the setup prompt, you must complete the entire setup process without interruption. -
Page 21: Step 5: Create Recovery Discs (Highly Recommended)
However, doing this is not recommended. HP Recovery CD/DVD Creator allows you to create a set of recovery discs for the computer. The recovery discs are used to... - Page 22 To create a set of recovery discs: 1. Select Start > All Programs > HP Backup & Recovery Manager > HP Backup and Recovery Manager. 2. Click Next. 3. Click Create factory software recovery CDs or DVDs to recover the system (highly recommended).
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Page 23: Next Steps
Install additional hardware and software To install additional hardware, such as an optional printer, follow the instructions provided by the hardware manufacturer to install any drivers required by the device. Install new software by inserting the software disc into the optical drive, and then follow the on-screen instructions. -
Page 24: Protect Your System Files
For more information about computer viruses, type Search field in the Help and Support Center. Protect your system files The HP Backup and Recovery Manager provides several ways to back up the system and to recover optimal system functionality. Refer to Appendix B, information. -
Page 25: Protect The Computer From Power Surges
The Safety and Comfort Guide also provides important electrical and mechanical safety information. This guide is available on the Web at http://www.hp.com/ergo Center. To access the Help and Support Center, select Start > Help and Support > User Guides. - Page 26 WARNING: To reduce potential safety issues, only the AC adapter or battery pack provided with the computer, a replacement AC adapter or battery pack provided by HP, or a compatible AC adapter or battery pack purchased as an accessory from HP should be used with the computer.
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Page 27: Connect To A Computer Network
Connect to a computer network The computer may have the following networking capabilities: ■ Local area network (LAN) ■ Wireless local area network (WLAN) ■ Bluetooth® If you plan to connect the computer to a home office LAN or WLAN, refer to the Help and Support Center for information on networking. -
Page 28: Update Your Software
Next steps Update your software Most software, including the operating system, is updated frequently by the manufacturer or provider. Important updates to the software included with the computer may have been released since the computer left the factory. Some updates may affect the way the computer responds to optional software or external devices. -
Page 29: Turn Off The Computer Correctly
Turn off the computer correctly Whenever possible, turn off the computer by using the standard Microsoft® Windows® shutdown procedure: 1. Save your work and close all open applications. 2. Shut down the computer through the operating system by selecting Start > Turn Off Computer > Turn Off. ✎... -
Page 30: Troubleshooting
Troubleshooting resources If you experience computer problems, follow the troubleshooting steps below: 1. Refer to 2. Access additional information about the computer and Web site links through the Help and Support Center. Select Start > Help and Support. ✎ Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline. -
Page 31: Quick Troubleshooting
Troubleshooting Quick troubleshooting Is the computer unable to start up? To turn on the computer, press the power button. When the computer is turned on, the power light is turned on. If the computer and the power light are not turned on when you press the power button, adequate power may not be available to the computer. -
Page 32: Is The Computer Screen Blank
Is the computer screen blank? If you have not turned off the computer but the screen is blank, the computer may be in standby or hibernation, may not be set to display the image on the computer screen, or the display switch may not be functioning properly. -
Page 33: Is Software Functioning Abnormally
Troubleshooting Is software functioning abnormally? If the software becomes unresponsive or responds abnormally: ■� Restart the computer: ❏� In Windows XP Home, select Start > Turn Off Computer > Restart. ❏� In Windows XP Professional, select Start > Turn Off Computer >... -
Page 34: Is The Computer Turned On, But Is Not Responding
Is the computer turned on, but is not responding? If the computer is turned on, but is not responding to software applications or keyboard commands, try first to shut down the computer through the operating system by selecting Start > Turn Off Computer >... -
Page 35: Is The Computer Unusually Warm
Troubleshooting Is the computer unusually warm? It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is overheating, allow the computer to cool to room temperature. -
Page 36: Is An External Device Not Working
Is an external device not working? If an external device does not function as expected: ■� Turn on the device as instructed in the device user guide. Some devices, such as monitors and printers, may not be powered by the computer, and must be turned on before the computer is turned on. -
Page 37: Is The Home Wireless Network Connection Not
■� Disconnect and then reconnect all cables, and turn the power off and then back on. ✎ For information on setting up a home wireless network connection, refer to 3–8� http://www.hp.com/go/techcenter/wireless Getting Started... -
Page 38: Help And Support Center
Help and Support Center If the preceding questions and solutions did not address your problem, access the Help and Support Center by selecting Start > Help and Support. In addition to providing information about your operating system, the Help and Support Center provides ■�... -
Page 39: Preparing To Contact Customer Care
Troubleshooting Preparing to contact Customer Care� For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■� Product name located on the display or keyboard. ■� Serial number (s/n) listed on the service tag. ❏�... -
Page 40: Operating Environment
The following sections provide information on the operating environment specifications and power specifications of the computer. Operating environment The operating environment information in the following table may be helpful if you plan to use or transport the computer in extreme environments. Factor Temperature Operating (not writing to optical disc) -
Page 41: Rated Input Power
DC power source, it is strongly recommended that the computer be powered only with an AC adapter or a DC power cord supplied by or approved for an HP computer. The computer is capable of accepting DC power within the following specifications. -
Page 42: B Backup And Recovery
“Recovering your ✎ HP installed drivers, utilities, and applications can be copied to a CD or to a DVD using the HP Backup and Recovery Manager. Safeguarding your data Software or devices added to the computer can cause your system to become unstable. -
Page 43: Backing Up Specific Files Or Folders
You can back up specific files or folders to the hard drive, to an optional external hard drive, or to discs. To back up specific files or folders: 1. Select Start > All Programs > HP Backup and Recovery Manager > HP Backup and Recovery Manager. 2. Click Next. -
Page 44: Backing Up Your Entire System
To back up your entire system: 1. Select Start > All Programs > HP Backup & Recovery Manager > HP Backup and Recovery Manager. 2. Click Next. 3. Click Back up to protect user system settings and important data files, and then click Next. -
Page 45: Backing Up Modifications Made To Your System
You can schedule recovery points for a specific time or event in your system. To create and schedule a system recovery point: 1. Select Start > All Programs > HP Backup & Recovery Manager > HP Backup and Recovery Manager. 2. Click Next. -
Page 46: Recovering Your System
5. Follow the on-screen instructions to create or manage recovery points. Recovering your system HP Backup and Recovery Manager analyzes your hard drive and creates a dedicated hard drive recovery partition on the hard drive large enough to store a copy of the full factory image. You choose whether you want to store that copy on the recovery partition, on another drive, or on external recovery discs. -
Page 47: Creating Recovery Discs
To create a set of recovery discs: 1. Select Start > All Programs > HP Backup & Recovery Manager > HP Backup and Recovery Manager. 2. Click Next. 3. Click Create factory software recovery CDs or DVDs to recover the system (highly recommended). -
Page 48: Performing A Recovery
4. Click Next. The Recovery CD/DVD Creator Wizard opens. 5. Click Next. 6. Follow the on-screen instructions to create the recovery discs. ✎ The wizard will specify the number of discs needed before disc creation begins. Performing a recovery Performing a recovery from the recovery discs To perform a recovery from the recovery discs: 1. - Page 49 1. Back up all personal files before performing a recovery. For more information, refer to folders.” 2. If the computer is on, select Start > All Programs > HP Backup & Recovery Manager > HP Backup and Recovery Manager. 3. Click Next.
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Page 50: C Connect To The Internet From Your Home
Connect to the Internet Your computer includes hardware and software that allows you to connect to the Internet. Before you can access the Internet, you must ■� Choose an Internet Service Provider (ISP). ■� Choose the type of Internet access you want, and connect the hardware. -
Page 51: Choose The Type Of Internet Access
A wireless network set up at home requires a wireless router, purchased separately. To learn about setting up wireless access, select http://www.hp.com/go/techcenter/wireless ■� Dial-up: You can access the Internet by dialing into a service provider using a modem cable connected to an RJ-11 (modem) jack. - Page 52 1394 port, identifying 1–7 AC adapter connecting 1–11 identifying 1–1 accessory battery connector, identifying 1–8 altitude specifications A–1 ambient light sensor 1–2 antivirus software 3–4 Application and Driver Recovery disc B–1 audio-in (microphone) jack, identifying 1–6 audio-out (headphone) jack, identifying 1–6 battery bay, identifying 1–8 battery light identifying 1–5...
- Page 53 Index compartments expansion memory module 1–8 Mini PCI card 1–8 components bottom 1–8 fingerprint reader1–4 front 1–5 keys 1–3 left-side 1–7 pointing devices 1–4 rear 1–5 right-side 1–6 top 1–2 computer turn off 2–7 turn on 1–13 computer viruses 3–4 connect the computer to external power 1–11 connecting to a computer...
- Page 54 image, switching among display devices 3–3 Info Center button, identifying 1–2 insert the battery pack 1–10 integrated numeric keypad, identifying 1–3 Internet access C–2 jacks audio-in (microphone) 1–6 audio-out (headphone) 1–6 RJ-11 (modem) 1–5 RJ-45 (network) 1–6 S-Video-out 1–7 keys 1–3 1–3 function 1–3...
- Page 55 Index PC Card eject button, identifying 1–7 PC Card slot, identifying 1–7 pointing stick buttons, identifying 1–4 pointing stick, identifying 1–4 ports 1394 1–7 external monitor 1–7 USB 1–6 power running the computer on battery 1–11 turning on computer 1–14 3–2 power button, identifying 1–2 power connector...
- Page 56 specifications operating environment A–1 rated input power A–2 standby 3–3 S-Video-out jack, identifying 1–7 system lock-up 3–5 temperature safety considerations 2–4 specifications A–1 troubleshooting 3–6 TouchPad scroll zone, identifying 1–4 TouchPad, identifying 1–4 traveling with computer, environmental specifications A–2 troubleshooting display problems 3–3 external device problems 3–7...