Samsung RF29A9771SR User Manual
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Samsung RF29A9771SR User Manual

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Refrigerator
User manual
Free Standing Appliance
Untitled-10 1
2021-04-02
2:52:09
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Summary of Contents for Samsung RF29A9771SR

  • Page 1 Refrigerator User manual Free Standing Appliance Untitled-10 1 2021-04-02 2:52:09...

  • Page 2: Table Of Contents

    Contents Safety information What you need to know about the safety instructions Important safety symbols and precautions: State of California Proposition 65 Warning Important safety precautions Severe warning signs for transportation and site Critical installation warnings Installation cautions Critical usage warnings Usage cautions Cleaning cautions Critical disposal warnings...
  • Page 3 General Do you hear abnormal sounds from the refrigerator? SmartThings Smart Grid (applicable models only) LIMITED WARRANTY (U.S.A.) SAMSUNG REFRIGERATOR Warranty Information (CANADA) If your refrigerator needs service Limited Warranty for Original Purchaser Obligation to the Original Owner Exclusions of the Warranty...

  • Page 4: Safety Information

    • Because the following instructions cover various models, the characteristics of your refrigerator may differ slightly from the refrigerator described in this manual. • If you have any question, contact us at 1-800-SAMSUNG or find help and information online at www.samsung.com.

  • Page 5: Important Safety Symbols And Precautions

    Important safety symbols and precautions: Please follow all safety instructions in this manual. This manual uses the following safety symbols. WARNING Hazards or unsafe practices that may result in severe personal injury, property damage, and/or death. CAUTION Hazards or unsafe practices that may result in severe personal injury and/or property damage.
  • Page 6 Safety information • The installation location should not be exposed to direct sunlight and not placed near any electric appliance or heat source, e.g. stove, oven or hob, radiator, etc. • If you use two products side by side, for safety reason, be sure to use certified products in explosive gas atmospheres.

  • Page 7: Severe Warning Signs For Transportation And Site

    CAUTION • Risk Of Fire Or Explosion. Flammable Refrigerant Used. Do Not Use Mechanical Devices To Defrost Refrigerator. Do Not Puncture Refrigerant Tubing. • Risk Of Fire Or Explosion. Flammable Refrigerant Used. To Be Repaired Only By Trained Service Personnel. Do Not Puncture Refrigerant Tubing. •...

  • Page 8: Critical Installation Warnings

    Safety information Critical installation warnings WARNING • Do not install the refrigerator in a damp location or place where it may come in contact with water. - Deteriorated insulation on electrical parts may cause an electric shock or fire. • Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances.
  • Page 9 - Deteriorated insulation on electrical parts may cause an electric shock or fire. • If large amounts of dust or water enter the refrigerator, disconnect the power plug and contact a Samsung Electronics service center. - Otherwise there is a risk of fire.

  • Page 10: Installation Cautions

    Safety information Installation cautions CAUTION • Allow sufficient space around the refrigerator and install it on a flat surface. - Keep the ventilation space in the appliance enclosure or mounting structure clear of obstructions. • After you have installed the refrigerator and turned it on, allow the appliance to stand for 2 hours before loading it with food.
  • Page 11 • Do not place or use electrical appliances inside the refrigerator/freezer, unless they are of a type recommended by the manufacturer. • If you smell smoke, pull out the power plug immediately, and then contact a Samsung Electronics service center.
  • Page 12 - Failing to do so may result in an electric shock, fire, problems with the product, or injury. • If the interior or exterior LED lamp has gone out, contact your nearest Samsung service center. • If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact a Samsung service center.

  • Page 13: Usage Cautions

    • If you experience difficulty changing a non-LED light, contact a Samsung service center. • If the product is equipped with LED lamps, do not disassemble the Lamp Covers and LED lamps yourself. - Contact a Samsung service center. • Plug the power plug into the wall socket firmly.

  • Page 14: Cleaning Cautions

    - Printed letters on the display may come off. • If any foreign substance such as water has entered the appliance, unplug the power plug and contact your nearest Samsung service center. - Failing to do so may result in an electric shock or fire.

  • Page 15: Critical Disposal Warnings

    • Do not use abrasive or harsh cleansers such as window sprays, scouring cleansers, flammable fluids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on exterior surfaces (doors and cabinet), plastic parts, door and interior liners, and gaskets. - These can scratch or damage the material.

  • Page 16: Installation

    Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • Use the refrigerator only for its intended purpose as described in this manual. • Any servicing must be performed by a qualified technician. •...

  • Page 17: Refrigerator At A Glance

    Refrigerator at a glance The actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual, depending on the model and the country. English 17 Untitled-10 17 2021-04-02 2:52:10...
  • Page 18 • When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. • If the internal or external LED lamp is out of order, contact a local Samsung service center. English...
  • Page 19 Door bins Your refrigerator ships with door bins of different types and sizes. If the door bins for your refrigerator were packaged separately, use the figure below to help you position the bins properly. NOTE The actual refrigerator and provided component parts of your refrigerator may differ from the illustrations in this manual, depending on the model and the country.

  • Page 20: Step-By-Step Installation

    Installation Step-by-step installation STEP 1 Select a site The site must: • Have a solid level surface without carpeting or flooring that may obstruct ventilation • Be out of direct sunlight • Have adequate room for opening and closing the door •...
  • Page 21 Model RF29A977*** RF23A977*** more than 50 mm recommended 125° 125° 58" 58" (1472 mm) (1472 mm) " " (282 mm) (282 mm) " 24" (610 mm) (748 mm) " " (47 mm) (47 mm) " 43" (1231 mm) (1093 mm) NOTE The measurements of your refrigerator may differ from those listed above, depending on the measuring method.
  • Page 22 Installation STEP 2 Flooring If the refrigerator cannot pass through the entrance due to its size, see Door removal for entrance. NOTE To prevent floor damage, make sure the front leveling legs are in the upright position. • The surface you install the refrigerator on must support a fully loaded refrigerator.
  • Page 23 STEP 3 Door removal for entrance If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors. If you do not need to remove the doors, go to page 31 to continue the installation procedure. WARNING Unplug the power cord of the refrigerator before removing the doors.
  • Page 24 Installation 2. Disconnect the two wire connectors on the left door. The position of the connectors differs with the model. CAUTION • Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, any of the doors may fall and cause physical injury.
  • Page 25 6. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge. 7. Gently pull up the door vertically to remove. Do not apply excessive force to the door.
  • Page 26 Installation Detach the freezer doors CAUTION • Be sure to remove the fridge doors before removing the freezer doors. • Use caution when disconnecting the bottom connectors. 1. Open the freezer door. 2. Use a Phillips screwdriver to remove the screw holding the cover (A). - This step only applies to the right side freezer door (FlexZone door).
  • Page 27 5. To prevent contact with the middle hinge, slightly tilt the door to the front, and then lift it up to remove. 6. Repeat steps 1-5 for the other door, except for steps 2 and 3. To reattach the freezer doors CAUTION •...
  • Page 28 Installation 2. While pressing the hinge shaft down, position the door so that the hinge shaft is below the shaft hole in the middle hinge. Release the hinge shaft so that it enters the shaft hole. 3. With the door open, connect the bottom connectors in the direction of the arrows.
  • Page 29 To reattach the fridge doors 1. While holding the door open by more than 90 degrees, insert the shaft on the middle hinge into the hole on the bottom of the door. 2. Put the top hinge into position on the top of the refrigerator, and then insert the hinge shaft into the top hole of the door.
  • Page 30 Installation 5. Connect the wire connectors. CAUTION • Make sure the wire connectors are connected properly. Otherwise, the display will not operate. 6. Connect the water tube. - This step does not apply to the models without the AutoFill pitcher and the water dispenser.
  • Page 31 STEP 4 Leveling the refrigerator CAUTION • When installed, the refrigerator must be leveled on a flat, solid floor. Not leveling the refrigerator can cause damage to the refrigerator or physical injury. • Leveling must be performed with the refrigerator empty. Make sure no food items are inside the refrigerator.
  • Page 32 Installation STEP 5 Adjust the door height Adjusting the height with the height lever (applicable models only) • Before aligning the door height, make sure the refrigerator is level. Use the leveling legs for this purpose. • You can use the height lever at the bottom of the right-side door of the fridge.
  • Page 33 Adjusting the height with the snap rings For the models with the height lever on the right-side door of the fridge, use the snaps rings only if you cannot align the doors with the height lever. NOTE The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm).
  • Page 34 Installation Adjusting the freezer door height (applicable models only) • Before aligning the door height, make sure the refrigerator is level. Use the leveling legs for this purpose. • You can adjust the height of both freezer doors using the lever located at the bottom hinge.
  • Page 35 Adjusting the gap between the doors and the main body of the refrigerator (applicable models only) You can adjust the gap between all four doors and the main body of the refrigerator using the adjustment dial. (Refer to the figure for the location of the adjustment dial.) 1.
  • Page 36 Installation STEP 6 Connect the water dispenser line A water dispenser with a filter is one of the helpful features on your new refrigerator. To help promote better health, the water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that.
  • Page 37 Connect the water supply line to the refrigerator There are several items you must purchase to complete this connection. You may find these items sold as a kit at your local hardware store. • " copper tubing Copper Tubing • "...
  • Page 38 Installation CAUTION Do not mount the water filter on any part of the refrigerator. This may damage the refrigerator. 1. Connect the household water line to the assembled compression fitting. - If you are using copper tubing, slip the compression nut (B) (not supplied) and ferrule (not supplied) on the copper tubing (not supplied) as shown.
  • Page 39 STEP 7 Initial settings By completing the following steps, the refrigerator should be fully functioning. 1. Plug the power cord into the wall socket to turn the refrigerator on. 2. Open the door, and check if the interior light lights up. 3.

  • Page 40: Operations

    Operations User interface NOTE • For more information about other menus and apps available on the Refrigerator app. See the Online manual of your refrigerator. • The content of apps and widgets, or their design is subject to change or support may be discontinued without notice, depending on the content provider’s policy.
  • Page 41 01 Home screen • Tap a desired app or widget to launch it. • On the home screen, you can add or remove items such as apps, widgets, pictures, videos, drawings, and texts. • Tap and hold an item to enter Edit mode. In Edit mode, you can drag and drop an item to a new location on the home screen.
  • Page 42 Operations Fridge Manager On the Home screen, tap the Fridge Manager app. • You can set the desired temperature or modes for each compartment. • For more detailed information on the Fridge Manager app, check the online manual. • To access the online manual from your Family Hub refrigerator, tap Setting > Help & Contact Us >...

  • Page 43: Smartthings

    NOTE • The SmartThings app is designed for Android 7.0 (Nougat) or later, iOS 12.0 or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). • For improved performance, the SmartThings app is subject to change without notice, or discontinued support according to the manufacturer’s policy.
  • Page 44 Operations Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below.
  • Page 45 Refrigerator settings Category Item Description You can set and monitor the desired Fridge Temperature temperature of the fridge. You can set and monitor the desired Freezer Temperature temperature of the freezer. You can turn Power Cool on or off, and check Power Cool the current settings.

  • Page 46: Recommendations For Voice Recognition

    Operations Recommendations for voice recognition For the voice recognition function, there is a built-in microphone at the top of the refrigerator’s display. To use the voice recognition function: • Stand no more than 3 feet (1 meter) from the refrigerator and speak loudly and clearly towards the built-in microphone.
  • Page 47 • Delay Appliance Load (DAL): The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period. This function controls functions that consume a lot of energy such as adjusting the Cooling system, running the defrost cycle, and making ice.
  • Page 48 Operations Using the Energy Management Function The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience. NOTE • To use the Energy Management refrigerator functions, you have to install the corresponding app first.
  • Page 49 1. SGIP Open Standards (Smart Energy Profile 2.0 - http://www.csep.org/) - Energy Consumption Reporting - Demand Response 2. Samsung OPEN API - Operational Status, User Settings & Messages - ICE Maker Status: GET /icemaker/status/vs/0 - Door Open Alarm: GET /doors/vs/0...

  • Page 50: Special Features

    Operations Special features Water pitcher (Autofill Pitcher) (applicable models only) Cold, purified water is always ready in the AutoFill Pitcher. You can put tea or fruits in the infuser to enjoy the various infused water you like. 01 Lid 02 Infuser holder 03 Infuser 04 Body To fill the Water pitcher...
  • Page 51 3. Enable the Autofill Pitcher function on the control panel. Open the Beverage Center door (Type A) or the left door of the fridge (Type B), and then mount the water pitcher onto the holder. Push it straight in as shown in the figure. CAUTION A.
  • Page 52 Operations • To prevent the water pitcher from spilling over or leaking, make sure the infuser holder is properly inserted. NOTE • If the front side (specifically marked area) of the water pitcher has too much moisture, the water pitcher may not fully fill.
  • Page 53 If the alert message does not disappear after draining, there might be a system failure. Contact your local Samsung service center. A. Type A models B. Type B models Water dispenser (applicable models only)
  • Page 54 Operations Water clouding Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed.
  • Page 55 Ice / Ice Bites ) off. • If the ice making chime rings repeatedly, contact the waterline installer or a local Samsung service center. • Do not put food in the ice bucket. The frozen food may damage the ice maker, especially when you open or close the door.

  • Page 56: Maintenance

    Maintenance Handling and care Ice bucket (applicable models only) If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket. CAUTION • To prevent injury, make sure to clean up any ice or water that has fallen on the floor. •...
  • Page 57 Autofill pitcher (applicable models only) 1. Grasp a handle groove of the lid, and then pull up to remove. 2. Grasp both sides of the infuser holder, and then lift to remove. 3. While slightly twisting the infuser, pull it out of the sealed mouth. 4.
  • Page 58 Maintenance Fridge shelves The appearance of the shelves differs by model. • To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and pull out. NOTE Do not lift up the shelf fully when removing or reinserting the shelf.
  • Page 59 Door bins • To remove the door bin, hold the front sides of the bin, and then gently lift up to remove. • To reinsert, insert the door bin slightly above its final location making sure that the back of the bin is against the door. Hold the rear of the door bin with both hands, and then press down so that it fits snugly.

  • Page 60: Cleaning

    Maintenance Cleaning Interior and exterior WARNING • Do not use benzene, thinner, home/car detergent, or Clorox™ to clean the refrigerator. They may damage the surface of the refrigerator and cause a fire. • Do not spray water onto the refrigerator. This may cause electric shock. Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.

  • Page 61: Replacement

    • Do not use third-party water filters. Use only Samsung-provided or -approved filters. • Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters.
  • Page 62 - To prevent water leaks from the filter opening, pull the cartridge straight out while removing it. 5. Insert a new filter cartridge. Use only Samsung-provided or approved filters. 6. Turn the cartridge knob clockwise to lock into place. 7. Close the filter cartridge cover.
  • Page 63 Remove the water filter. For more information or servicing, contact a licensed plumbing professional. Ordering a new filter To purchase a new water filter, contact a local Samsung service center or visit www. samsungparts.com on the web. LED Lamps To replace the lamps of the refrigerator, contact a local Samsung service center.

  • Page 64: Troubleshooting

    Before calling for service, review the symptoms and recommended solutions below. If none of the suggested solutions resolve your problem, please visit our website at www. samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits in which no defects were found.
  • Page 65 Symptom Possible causes Solution • To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may • Refrigerator has heat-proof not work effectively. This is Interior wall is hot. piping in the interior wall.
  • Page 66 Troubleshooting Condensation Symptom Possible causes Solution • Remove the moisture and • If door is left open, moisture do not leave a door open enters the refrigerator. for extended periods of Condensation forms time. on the interior walls. • Food with high moisture •...
  • Page 67 • Water line is not connected properly or water supply is not on. Water does not • Use only Samsung-provided dispense. or approved filters. • A third-party water filter • Unapproved filters may was installed.

  • Page 68: Do You Hear Abnormal Sounds From The Refrigerator

    Before calling for service, review the information below. If you still have questions about sounds your refrigerator is making, please call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits related to normal operating sounds in which no defects were found.
  • Page 69 • During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds. HiSS! • As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises.

  • Page 70: Smartthings

    • The old Samsung Smart Refrigerator app cannot connect with fails to operate. Samsung Smart Home models. • You must log into your Samsung account to use the app. The SmartThings app • Make sure that your router is operating normally.

  • Page 71: Lcd

    Symptom Action • This refrigerator can connect only with Samsung Smart TV 6400 series or higher models released since 2015. Please Cannot connect to my check the model name of your TV first. • Network connections may suffer temporary interruptions.

  • Page 72: Smart Grid (Applicable Models Only)

    Management System) supporting SEP (Smart Energy profile). • Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps. • Install and run the SmartThings app on your smartphone. • Make sure that your home router is operating normally with proper Internet service and connection.

  • Page 73: Limited Warranty (U.s.a.)

    If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service.
  • Page 74 Visits by an authorized servicer to explain product functions, maintenance or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues. EXCLUSION OF IMPLIED WARRANTIES...
  • Page 75 PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

  • Page 76: Warranty Information (Canada)

    Warranty Information (CANADA) If your refrigerator needs service Do not hesitate to call any Samsung Authorized Service Center nearby giving them your name, address and telephone number if your product is not functioning properly. Limited Warranty for Original Purchaser This Samsung product is warranted by Samsung Electronics Canada Inc. (hereafter referred...

  • Page 77: Obligation To The Original Owner

    This warranty will automatically be voided for any unit found with a missing or altered serial number. This warranty is valid only on products purchased and used in Canada. SAMSUNG CUSTOMER CARE CENTER Samsung Electronics Canada Inc. 2050 Derry Road West...

  • Page 78: Regulatory Notice

    Regulatory Notice FCC Notice FCC CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Contains Transmitter Module FCC ID: A3LCCBQ730M This device complies with Part 15 of FCC Rules. Operation is Subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received including interference that cause...

  • Page 79: Ic Notice

    IC Notice Contains Transmitter Module IC: 649E-CCBQ730M The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions : (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 80 Regulatory Notice Model RF23A9771SG, RF29A9771SG RF23A9771**, RF29A9771** Variant Model (The symbol “*” can be any alphanumeric character.) Samsung Electronics America, Inc. 85 Challenger Road. Responsible Party - U.S. Contact Information Ridgefield Park. NJ 07660 Phone: 1-800-SAMSUNG (726-7864) FCC Compliance Statement This device complies with Part 15 of the FCC Rules.
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  • Page 84 How-to Videos and Live Shows * Requires reader to be installed on your smartphone Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG Customer Care Center. Country Contact Center Web Site 1-800-SAMSUNG (726-7864) U.S.A...

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