Table of Contents
Accessing Aruba support
Aruba Support Services
Aruba Support Portal
North America telephone
International telephone
Be sure to collect the following information before contacting Support:
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
•
Add-on products or components
•
Third-party products or components
Other useful sites
Other websites that can be used to find information:
Airheads social forums and
Knowledge Base
Software licensing
End-of-Life information
Aruba software and documentation
Accessing updates
You can access updates from the Aruba Support Portal or the HPE My Networking Website.
Aruba Support Portal
https://asp.arubanetworks.com/downloads
If you are unable to find your product in the Aruba Support Portal, you may need to search My Networking, where
older networking products can be found:
Chapter 9 Support and other resources
https://www.arubanetworks.com/support-services/
https://asp.arubanetworks.com/
1-800-943-4526 (US & Canada Toll-Free Number)
+1-408-754-1200 (Primary - Toll Number)
+1-650-385-6582 (Backup - Toll Number - Use only when all other
numbers are not working)
https://www.arubanetworks.com/support-services/contactsupport/
https://community.arubanetworks.com/
https://lms.arubanetworks.com/
https://www.arubanetworks.com/support-services/end-of-life/
https://asp.arubanetworks.com/downloads
Support and other resources
Chapter 9
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Table of Contents
Troubleshooting
