Table of Contents
Troubleshooting
Before reporting a malfunction, check the following.
Symptom
Cause & Solution
If the product does
y Turn the device on and off again.
not operate normally
y Check the battery level of this device. If the battery is
If the power cannot
y Check the battery level of this device. If the battery is
be turned on
y Check the power switch of the device. If the switch is off,
If the device cannot
y Check the power cable of the charger. If the cable is not
be charged
y Check the connection and response of the charging terminal and
If robot does not
y Make sure the Emergency stop button is pressed. Release the
travel at all
y Check if there are any obstacles around, and if there is any,
If the robot travels
y Wipe off foreign matters on the Ultrasonic sensor, LiDAR.
abnormally
Robot was left
y Charge it first and then turn it on. If the robot still does not turn
without charging for
a long time
If door sensor does
y Turn the sensor on and off again.
not detect door
y Check the battery level of the sensor.If the battery is
open
If door sensor does
y Check the battery level of the sensor.If the battery is
not turned on
If pairing with door
y Check the setting in the user settings mode and re-pairing
sensor is not
possible
If door sensor dose
y Check the connection of charging cable with the sensor.If it is not
not charge
y Check whether the charger is 5V USB Charger.
discharged, charge it before use.
discharged, charge it before use.
turn it on.
connect well, reconnect and start charging again.
recharge the robot manually.
Emergency stop button by turning right or pulling it, press the
driving activation button on the screen, and then start driving
again.
remove all.
on, please refer to the below guide.
discharged, charge it before use.
discharged, charge it before use.
again.
connect well, reconnect and charging again.
Checklist Before Contacting Us
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Table of Contents
Troubleshooting
