Dell Vostro 5880 Service Manual
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Dell Vostro 5880 Service Manual

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Dell Vostro 5880
Service Manual
Regulatory Model: D28M
Regulatory Type: D28M004
May 2020
Rev. A00
Table of Contents
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Summary of Contents for Dell Vostro 5880

  • Page 1 Dell Vostro 5880 Service Manual Regulatory Model: D28M Regulatory Type: D28M004 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................5 Safety instructions................................5 Before working inside your computer........................... 5 Electrostatic discharge—ESD protection........................6 ESD field service kit ................................6 Transporting sensitive components..........................7 After working inside your computer..........................7 2 Disassembly and reassembly......................8 Recommended tools................................8 Screw size list..................................8 Side cover....................................9 Removing the right-side cover............................9...
  • Page 4 Assigning a system setup password........................... 64 Deleting or changing an existing system setup password..................65 4 Troubleshooting......................... 66 System diagnostic lights..............................66 Diagnostic error messages..............................66 Diagnostic error messages..............................69 System error messages..............................72 WiFi power cycle..................................73 5 Getting help..........................74 Contacting Dell..................................74 Contents...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 8: Disassembly And Reassembly

    Disassembly and reassembly Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe-Recommended for field technician Screw size list Table 1. Vostro 5090 Component Screw type Quantity Image Color Right-side cover #6-32...

  • Page 9: Side Cover

    Side cover Removing the right-side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the right-side cover and provide a visual representation of the removal procedure. Steps 1.

  • Page 10: Installing The Right-Side Cover

    Installing the right-side cover Prerequisites About this task The following images indicate the location of the right-side cover and provide a visual representation of the installation procedure. Disassembly and reassembly...

  • Page 11: Front Bezel

    Steps 1. Align the tabs on the right-side cover with the slots on the chassis and slide it towards the front of the computer. 2. Replace the two screws (6-32) that secure the right-side cover to the chassis. Next steps 1.

  • Page 12: Installing The Front Bezel

    Steps 1. Place the computer in an upright position. 2. Gently pry and release the front-cover tabs sequentially from the top. 3. Move the front cover outward from the chassis. 4. Disconnect the front-LED cable from the connector on the front cover. Installing the front bezel Prerequisites About this task...

  • Page 13: Optical Drive

    Steps 1. Place the computer in an upright position. 2. Align the front-cover tabs with the slots on the chassis. 3. Move the front cover towards the chassis and snap it into place. Next steps 1. Install the right-side cover. 2.

  • Page 14: Installing The Optical Drive

    Steps 1. Lay the computer on the right side. 2. Disconnect the data and power cables from the optical drive. 3. Push the securing tab to release the optical drive from the chassis. 4. Slide and remove the optical drive from the slot. Installing the Optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 15: Memory Modules

    Steps 1. Insert the optical drive into the slot. 2. Align the optical drive assembly with the tabs on the chassis. 3. Route the power cable and data cable through the routing guides and connect the cables to the optical drive. Next steps 1.

  • Page 16: Installing The Memory Modules

    About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1. Lay the chassis on the right side. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot. 3.

  • Page 17: Wlan Card

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Insert the memory module into the memory-module connector until the memory module snaps into position and the securing clip locks in place. NOTE: The securing clips return to the locked position.

  • Page 18: Installing The Wireless Card

    Steps 1. Lay the computer on the right side. 2. Remove the single (M2x3) screw that secures the wireless card to the system board. 3. Slide and lift the wireless-card bracket off the wireless card. 4. Disconnect the antenna cables from the wireless card. 5.

  • Page 19: Graphics Card

    Steps 1. Align the notch on the wireless card with the tab on the wireless-card slot. 2. Slide the wireless card at an angle into the wireless-card slot. 3. Connect the antenna cables to the wireless card. 4. Slide and place the wireless-card bracket on the wireless card. 5.

  • Page 20: Installing The Graphics Card

    About this task The following images indicate the location of the graphics card and provides a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Locate the graphics card (PCI-Express). 3. Lift the pull tab to open the PCIe door. 4.

  • Page 21: Hard Disk Drive

    Steps 1. Align the graphics card with the PCI-Express card connector on the system board. NOTE: To install the NVIDIA GeForce RTX 2080 graphics card, rotate and install the graphics card. 2. Using the alignment post, connect the card in the connector and press down firmly. Ensure that the card is firmly seated. 3.
  • Page 22 2. Remove the right-side cover. About this task The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the removal procedure. Steps 1. Disconnect the data and power cables from the hard drive. 2.

  • Page 23: Installing The 2.5-Inch Hard Drive Assembly

    3. Pry the hard-drive carrier to release the tabs on the assembly from the slots on the hard drive. 4. Slide and remove the hard drive off the hard-drive assembly. NOTE: Note the orientation of the hard drive so that you can replace it correctly. Installing the 2.5-inch hard drive assembly Prerequisites About this task...
  • Page 24 Steps 1. Place the hard drive into the hard-drive carrier and align the tabs on the carrier with the slots on the hard drive. 2. Snap the hard drive into the hard-drive carrier. Disassembly and reassembly...

  • Page 25: Removing The 3.5-Inch Hard Drive

    3. Slide the hard-drive assembly into the hard-drive cage until it snaps into place. 4. Connect the data cable and power cable to the hard drive. Next steps 1. Install the right-side cover. 2. Follow the procedure in After working inside your computer.

  • Page 26: Installing The 3.5-Inch Hard Drive

    Steps 1. Lay the computer on the right side. 2. Disconnect the data and power cables from the hard drive. 3. Remove the cables from the routing guides on the hard-drive assembly. 4. Remove the single (6-32) screw that secures the 3.5-inch hard-drive assembly to the chassis. 5.
  • Page 27 Steps 1. Insert the hard drive into the hard-drive cage. 2. Replace the four (6-32) screws that secure the hard drive to the hard-drive cage. 3. Align the hard-drive assembly with the tabs on the chassis. 4. Using the alignment post, align the screw hole on the hard-drive assembly with the screw hole on the chassis. 5.

  • Page 28: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the right-side cover. About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure. Steps 1.

  • Page 29: Solid-State Drive

    Insert the coin-cell battery into the socket with the positive side (+) labeled facing up and snap the battery in the socket. Next steps 1. Install the right-side cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the 2230 solid-state drive/Intel Optane memory module Prerequisites...

  • Page 30: Installing The 2230 Solid-State Drive/Intel Optane Memory Module

    Steps 1. Remove the single (M2x3) screw that secures the 2230 solid-state drive/Intel Optane memory module to the system board. 2. Slide and lift the 2230 solid-state drive/Intel Optane memory module from the M.2 card slot on the system board. Installing the 2230 solid-state drive/Intel Optane memory module Prerequisites...

  • Page 31: Removing The M.2 2280 Solid-State Drive/Intel Optane Memory Module

    Steps 1. Locate the notch on the 2230 solid-state drive/Intel Optane memory module. 2. Align the notch on the 2230 solid-state drive/Intel Optane memory module with the tab on the M.2 card slot. 3. Slide the 2230 solid-state drive/Intel Optane memory module into the M.2 card slot on the system board. 4.

  • Page 32: Installing The M.2 2280 Solid-State Drive/Intel Optane Memory Module

    Steps 1. Remove the single (M2xL3) screw that secures the solid-state drive/Intel Optane memory to the system board. 2. Slide and lift the M.2 2280 solid-state drive/Intel Optane memory from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive/Intel Optane memory module Prerequisites About this task...

  • Page 33: System Fan

    Steps 1. Locate the notch on the M.2 2280 solid-state drive/Intel Optane memory. 2. Align the notch on the M.2 2280 solid-state drive/Intel Optane memory with the tab on the M.2 card slot. 3. Slide the M.2 2280 solid-state drive/Intel Optane memory into the M.2 card slot on the system board. 4.

  • Page 34: Installing The Chassis Fan

    Steps 1. Lay the computer on the right side. 2. Disconnect the fan cable from the system board. 3. Gently pull the fan to release it from the rubber grommets. 4. Remove the fan off the chassis. Installing the chassis fan Prerequisites About this task The following images indicate the location of the chassis fan and provide a visual representation of the installation procedure.

  • Page 35: Power Supply Unit

    Steps 1. Align the slots on the fan with the rubber grommets on chassis. 2. Route the rubber grommets through the slots on fan and pull the rubber grommets until the fan snaps into position. 3. Connect the fan cable to the system board. Next steps 1.
  • Page 36 About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure. Power-supply unit with single connector. Disassembly and reassembly...
  • Page 37 Power-supply unit with dual connector. Disassembly and reassembly...
  • Page 38 Disassembly and reassembly...

  • Page 39: Installing The Power-Supply Unit

    Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and remove them from the routing guides on the chassis. 3. Remove the three (6-32) screws that secure the power-supply unit to the chassis. 4.
  • Page 40 Disassembly and reassembly...
  • Page 41 Installing power-supply unit with dual connector. Disassembly and reassembly...
  • Page 42 Disassembly and reassembly...

  • Page 43: Heatsink Assembly

    Steps 1. Press and hold the securing tab on the chassis and slide the power-supply unit into the chassis until it snaps into position. 2. Replace the three (6-32) screws that secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board.

  • Page 44: Installing The Processor Fan And Heat-Sink Assembly

    2. Remove the right-side cover. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Steps 1. Locate the processor fan and heat-sink assembly on your computer. 2. Disconnect the processor-fan cable from the system board. 3.

  • Page 45: Processor

    Steps 1. Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board. 2. As per the callout on the system board, tighten the captive screws that secure the processor fan and heat-sink assembly to the system board.

  • Page 46: Installing The Processor

    Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
  • Page 47 Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. CAUTION: Ensure that the processor-cover notch is positioned underneath the alignment post.

  • Page 48: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the right-side cover. 3. Remove the wireless card. 4. Remove the memory modules. 5. Remove the solid-state drive/Intel Optane memory module. 6.
  • Page 49 Disassembly and reassembly...
  • Page 50 Disassembly and reassembly...

  • Page 51: Installing The System Board

    Steps 1. Lay the computer on the right side. 2. Remove the single (6-32) screw that secures the ports bezel to the chassis. 3. Disconnect all the cables connected to the system board. 4. Remove the eight screws (6-32) and that secure the system board to the chassis. 5.
  • Page 52 Disassembly and reassembly...
  • Page 53 Disassembly and reassembly...
  • Page 54 Steps 1. Align the ports on the system board with the slots on the chassis and align the system board in place. 2. Replace the single (M2x4) screw that secures the system board to the chassis. 3. Replace the eight (6-32) screws that secure the system board to the chassis. 4.

  • Page 55: System Setup

    If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. Navigation Keys The following table displays the system setup navigation keys.

  • Page 56: System Setup Options

    Table 2. Navigation Keys(continued) Keys Navigation Displays the System Setup help file. System setup options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. General screen options This section lists the primary hardware features of your computer. Option Description System...

  • Page 57: Security Screen Options

    Option Description • SATA-0 • SATA-1 • SATA-2 • SATA-3 • M.2 PCIe SSD-2 SMART Reporting This field controls whether hard drive errors for integrated drives are reported during system startup. This technology is part of the SMART (Self-Monitoring Analysis and Reporting Technology) specification. This option is disabled by default.
  • Page 58 Option Description NOTE: Successful password changes take effect immediately. Default setting: Not set System Password Allows you to set, change, or delete the system password. NOTE: Successful password changes take effect immediately. Default setting: Not set Internal HDD-0 Allows you to set, change, or delete the password on the system's internal hard-disk drive. Password NOTE: Successful password changes take effect immediately.

  • Page 59: Video Screen Options

    Option Description Default Setting: SMM Security Mitigation is not selected. Video screen options Option Description Multi-Display This option enables or disables Multi-Display. It should be enables for Windows 7 or later. This feature is not applicable to other operating systems. •...

  • Page 60: Performance Screen Options

    Option Description Enclave Memory This option sets SGX Enclave Reserve Memory Size. The options are: Size • 32 MB • 64 MB • 128 MB Performance screen options Option Description Multi Core This field specifies whether the process has one or all cores enabled. The performance of some applications Support improve with the additional cores.

  • Page 61: Post Behavior Screen Options

    Option Description USB Wake Allows you to enable USB devices to wake the system from Standby. Support • Enable USB Wake Support Default setting: The option is enabled.. Wake on LAN/ Allows you to enable or disable the feature that powers on the computer from the Off state when triggered by a WLAN LAN signal.

  • Page 62: Wireless Screen Options

    Wireless screen options Option Description Wireless Device Allows you to enable or disable internal wireless devices. Enable • WLAN/WiGig (default) • Bluetooth (default) Advanced configuration options Option Description ASPM Allows you to set the ASPM level. • Auto (default) • Disabled •...

  • Page 63: Updating The Bios In Windows

    3. Insert the USB flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Enter.

  • Page 64: System And Setup Password

    Figure 1. DOS BIOS Update Screen System and setup password Table 3. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 65: Deleting Or Changing An Existing System Setup Password

    • The password can contain the numbers 0 through 9. • Only lower case letters are valid, upper case letters are not allowed. • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3.

  • Page 66: Troubleshooting

    BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct path name. CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed. Contact Dell Troubleshooting...
  • Page 67 One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue.
  • Page 68 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN...

  • Page 69: Diagnostic Error Messages

    One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue.
  • Page 70 Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
  • Page 71 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN...

  • Page 72: System Error Messages

    The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in Dell Diagnostics or Contact Dell. X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disk into the drive and try again.

  • Page 73: Wifi Power Cycle

    WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 74: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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