Dell OptiPlex 7060 Tower Service Manual
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Dell OptiPlex 7060 Tower Service Manual

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OptiPlex 7060 Tower
Service Manual
Regulatory Model: D18M
Regulatory Type: D18M005
October 2021
Rev. A01
Table of Contents
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Summary of Contents for Dell OptiPlex 7060 Tower

  • Page 1 OptiPlex 7060 Tower Service Manual Regulatory Model: D18M Regulatory Type: D18M005 October 2021 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Turning off your computer — Windows 10........................6 Before working inside your computer..........................7 After working inside your computer..........................7 Chapter 2: Technology and components..................8 DDR4.......................................8 USB features..................................9 USB Type-C..................................
  • Page 4 Removing PCIe expansion card..........................34 Installing PCIe expansion card..........................35 Power supply unit................................36 Removing power supply unit or PSU........................36 Installing power supply unit or PSU........................38 Intrusion switch................................. 40 Removing intrusion switch............................40 Installing intrusion switch............................41 Power button..................................42 Removing power button............................42 Installing power button...............................43 Speaker....................................
  • Page 5 Chapter 6: Getting help....................... 74 Contacting Dell...................................74 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Before Working Inside Your Computer

    NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

  • Page 8: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • DDR4 • USB features • USB Type-C • Advantages of DisplayPort over USB Type-C • HDMI 2.0 DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 9: Usb Features

    Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.
  • Page 10 ● Backward USB 2.0 compatibility ● New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1. Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full-Speed.

  • Page 11: Usb Type-C

    ● USB 3.0/USB 3.1 Gen 1 Solid-state Drives ● USB 3.0/USB 3.1 Gen 1 RAIDs ● Optical Media Drives ● Multimedia Devices ● Networking ● USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.

  • Page 12: Advantages Of Displayport Over Usb Type-C

    Advantages of DisplayPort over USB Type-C ● Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz) ● Reversible plug orientation and cable direction ● Backwards compatibility to VGA, DVI with adaptors ● SuperSpeed USB (USB 3.1) data ● Supports HDMI 2.0a and is backwards compatible with previous versions HDMI 2.0 This topic explains the HDMI 2.0 and its features along with the advantages.

  • Page 13: Chapter 3: Disassembly And Reassembly

    Disassembly and reassembly Topics: • Side cover • Front Bezel • Front panel door • 3.5-inch hard drive assembly • 2.5-inch hard drive assembly • Optical drive • M.2 PCIe SSD • SD card reader • Memory module • Expansion card •...

  • Page 14: Installing Side Cover

    Installing side cover 1. To install the side cover: a. The release latch automatically locks the side cover to the system [2]. Disassembly and reassembly...

  • Page 15: Front Bezel

    2. Follow the procedure in After working inside your computer. Front Bezel Removing front bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3. To remove the front bezel: a. Pry the retention tabs to release the front bezel from the system [1]. b.

  • Page 16: Installing Front Bezel

    Installing front bezel 1. To install the front bezel: a. Position the bezel to align the tab holders with the slots on the system chassis. b. Press the bezel until the tabs click into place. 2. Install the Side cover. 3.

  • Page 17: Front Panel Door

    Front panel door Opening front panel door 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel CAUTION: The front panel door opens only to a limited extent. See the printed image on the front panel door for the maximum permissible level.

  • Page 18: 3.5-Inch Hard Drive Assembly

    2. Install the: Front bezel Side cover 3. Follow the procedure in After working inside your computer. 3.5-inch hard drive assembly Removing 3.5–inch hard drive assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 19: Installing 3.5-Inch Hard Drive Assembly

    b. Remove the HDD filler bracket from the system [1]. c. Press the blue tab [2] and pull the hard drive assembly out of the system [3]. Installing 3.5–inch hard drive assembly 1. Insert the hard drive assembly into the slot on the system until it clicks into place [1]. 2.
  • Page 20 3. Connect the SATA cable and the power cable to the connectors on the hard drive. 4. Install the: Front bezel Side cover 5. Follow the procedure in After working inside your computer. Disassembly and reassembly...

  • Page 21: 3.5-Inch Hard Drive

    3.5-inch hard drive Removing 3.5–inch hard drive from the hard drive bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.5-inch HDD assembly 3. To remove the hard drive : a. Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1]. b.

  • Page 22: 2.5-Inch Hard Drive Assembly

    2.5-inch hard drive assembly Removing the 2.5–inch hard drive assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3. Open the front panel door. 4. To remove the hard drive assembly: a.

  • Page 23: 2.5-Inch Hard Drive

    2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After Working Inside Your Computer. 2.5-inch hard drive Removing the 2.5–inch drive from the drive bracket 1. Follow the procedure in Before Working Inside Your Computer.

  • Page 24: Optical Drive

    Installing the 2.5–inch hard drive into the hard drive bracket 1. To install the hard drive: a. Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket into the hard drive.
  • Page 25 c. Press the blue release tab [1] and slide the optical drive out of the system [2]. Disassembly and reassembly...

  • Page 26: Installing Optical Drive

    Installing optical drive 1. To install the optical drive: a. Insert the optical drive into the optical drive bay until it clicks into place [1]. b. Open the front panel door [2]. Disassembly and reassembly...
  • Page 27 c. Route the cables under the drive cage. d. Connect the optical drive data cable and power cable to the connectors on the optical drive [1] . e. Close the front panel door [2]. Disassembly and reassembly...

  • Page 28: M.2 Pcie Ssd

    2. Install the: Front bezel Side cover 3. Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing M.2 SSD 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 29: Installing M.2 Ssd

    Installing M.2 SSD 1. Insert the M.2 SSD to the connector on the system board [1]. 2. Replace the single screw to secure the SSD to the system board [2]. Disassembly and reassembly...

  • Page 30: Sd Card Reader

    3. Close the front panel door. 4. Install the: Front bezel Side cover 5. Follow the procedure in After working inside your computer. SD card reader Removing SD card reader 1. Follow the procedure in Before working inside your computer. 2.

  • Page 31: Installing Sd Card Reader

    Installing SD card reader 1. To install the SD card reader: a. Insert the SD card reader into the slot on the front panel door [1]. b. Replace the screw to secure the SD card reader to the front panel door [2]. c.

  • Page 32: Memory Module

    2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After working inside your computer. Memory module Removing memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 33: Installing Memory Module

    Installing memory module 1. To install the memory module: a. Align the notch on the memory module with the tab on the memory module connector. b. Insert the memory module into the memory module socket [1]. c. Press the memory module until the memory module retention tabs click into place [2]. Disassembly and reassembly...

  • Page 34: Expansion Card

    2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After working inside your computer. Expansion card Removing PCIe expansion card 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 35: Installing Pcie Expansion Card

    5. Repeat the steps to remove any additional PCIe expansion card. Installing PCIe expansion card 1. To install the PCIe expansion card: a. Insert the PCIe expansion card to the connector on the system board [1]. b. Secure the PCIe expansion card by pushing the card retention latch until it clicks into place [2]. c.

  • Page 36: Power Supply Unit

    2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU 1. Follow the procedure in Before working inside your computer.
  • Page 37 5. To remove the PSU: a. Remove the 3 screws that secure the PSU to the system [1]. b. Press the release tab [2]. c. Slide and lift the PSU away from the computer [3]. Disassembly and reassembly...

  • Page 38: Installing Power Supply Unit Or Psu

    Installing power supply unit or PSU 1. To install the PSU: a. Insert the PSU into the PSU slot and slide it towards the back of the system until it clicks into place [1]. b. Replace the three screws to secure the PSU to the computer [3]. Disassembly and reassembly...
  • Page 39 c. Connect the PSU cables to the connectors on the system board [1]. d. Route the PSU cables through the retention clips [2,3,4,5,6]. Disassembly and reassembly...

  • Page 40: Intrusion Switch

    2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 41: Installing Intrusion Switch

    Installing intrusion switch 1. Insert the intrusion switch into the slot on the system [1]. 2. Route the intrusion switch cable through the fan grommet [2]. 3. Connect the intrusion switch cable to the connector on the system board [3]. Disassembly and reassembly...

  • Page 42: Power Button

    4. Close the front panel door. 5. Install the: Front bezel Side cover 6. Follow the procedure in After working inside your computer. Power button Removing power button 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 43: Installing Power Button

    5. Pull the power button out from the computer [1]. Installing power button 1. Insert the power switch into the slot from the front of the computer and press it until it clicks into place [1]. 2. Open the front panel door [2] Disassembly and reassembly...
  • Page 44 3. Route the power switch cable from the power button through the retention clip [2]. 4. Align the cable with the pins on the connector and connect the power button cable [3]. Disassembly and reassembly...

  • Page 45: Speaker

    5. Close the front panel door. 6. Install the: Front bezel Side cover 7. Follow the procedure in After working inside your computer. Speaker Removing speaker 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 46: Installing Speaker

    Installing speaker 1. Insert the speaker into the slot and press it until it clicks into place [1, 2]. 2. Connect the speaker cable to the connector on the system board [3]. Disassembly and reassembly...

  • Page 47: Coin Cell Battery

    3. Close the front panel door. 4. Install the: Front bezel Side cover 5. Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery 1. Follow the procedure in Before working inside your computer. 2.

  • Page 48: Installing The Coin Cell Battery

    Installing the coin cell battery 1. Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector [1]. 2. Press the battery into the connector until it locks into place [2]. Disassembly and reassembly...

  • Page 49: Heat Sink Fan

    3. Close the front panel door. 4. Install the: Front bezel Side cover 5. Follow the procedure in After working inside your computer. Heat sink fan Removing heat sink fan 1. Follow the procedure in Before working inside your computer. 2.

  • Page 50: Installing Heat Sink Fan

    Installing heat sink fan 1. Place the fan on the heat sink [1]. 2. Tighten the screws (4) to secure the fan to the heat sink [2]. 3. Connect the heat sink assembly cable to the connector on the system board [3]. Disassembly and reassembly...

  • Page 51: Heat Sink

    4. Close the front panel door. 5. Install the: Front bezel Side cover 6. Follow the procedure in After working inside your computer. Heat sink Removing heat sink 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 52: Installing Heat Sink

    b. Lift the heat sink away from the computer [2]. Installing heat sink 1. Align the screws of the heat sink with the holders on the system board and place the heat sink on the processor [1]. 2. Tighten the captive screws to secure the heat sink to the system board [2]. NOTE: Tighten the screws in a sequential order (1,2,3,4) as printed on the system board.

  • Page 53: Processor

    3. Replace the heat sink fan. 4. Close the front panel door. 5. Install the: Front bezel Side cover 6. Follow the procedure in After working inside your computer. Processor Removing processor 1. Follow the procedure in Before working inside your computer.

  • Page 54: Installing Processor

    Installing processor 1. Place the processor on the socket such that the slots on the processor align with the socket keys [1]. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. 2.

  • Page 55: System Fan

    4. Install the heatsink. 5. Install the heatsink fan. 6. Close the front panel door. 7. Install the: Front bezel Side cover 8. Follow the procedure in After working inside your computer. System fan Removing system fan 1. Follow the procedure in Before working inside your computer.

  • Page 56: Installing System Fan

    Installing system fan 1. Insert the grommets into the slots from the back of the computer. NOTE: Install the lower two grommets first. 2. Hold the system fan with the cable facing the bottom of the computer. 3. Align the grooves of the system fan with the grommets on the chassis wall. 4.

  • Page 57: Optional Vga Module

    7. Close the front panel door. 8. Install the: Intrusion switch Front bezel Side cover 9. Follow the procedure in After working inside your computer. Optional VGA module Removing optional VGA module 1. Follow the procedure in Before working inside your computer.

  • Page 58: Installing Optional Vga Module

    Installing optional VGA module 1. To remove the metal bracket as shown below, insert a flathead screwdriver in the hole of the bracket [1], push the bracket to release the bracket [2], and then lift the bracket out from the system. 2.

  • Page 59: System Board

    Front bezel Side cover 7. Follow the procedure in After working inside your computer. System board Removing system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3. Open the front panel door.
  • Page 60 6. To remove the system board: a. Remove the screws that secure the system board to the computer [1]. Disassembly and reassembly...
  • Page 61 b. Slide and lift the system board away from the computer [1, 2]. Disassembly and reassembly...

  • Page 62: Installing The System Board

    Installing the system board 1. Hold the system board by its edges and align it towards the back of the computer. 2. Lower the system board into the computer until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the computer [1, 2].
  • Page 63 4. Route all the cables through the routing clips. 5. Align the cables with the pins on connectors on the system board and connect the following cables to the system board: a. SATA [1] b. System power [2] c. Speaker [3] d.
  • Page 64 6. Install the: Memory module PCIe SSD Expansion cards SD card reader Processor Heatsink Heatsink fan 7. Close the front panel door 8. Install the: Front bezel Side cover 9. Follow the procedure in After working inside your computer. Disassembly and reassembly...

  • Page 65: Chapter 4: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 66: Chapter 5: Troubleshooting

    The items detected are listed and will be tested 5. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. To run a diagnostic test on a specific device 1. Press Esc and click Yes to stop the diagnostic test.

  • Page 67: Diagnostics

    Note the error code and validation number and contact Dell. Diagnostics The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode.

  • Page 68: Power-Supply Unit Built-In Self-Test

    Built-in Self-Test (BIST) helps determine if the power-supply unit is working. To run self-test diagnostics on the power-supply unit of a desktop or all-in-one computer, see the knowledge base article 000125179 at www.dell.com/support. Diagnostic error messages Table 5. Diagnostic error messages...
  • Page 69 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. Troubleshooting...
  • Page 70 Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN Dell MediaDirect cannot verify the Digital Rights Management MEDIADIRECT (DRM) restrictions on the file, so the file cannot be played.

  • Page 71: System Error Messages

    The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 72: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 73: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...
  • Page 74 Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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