Dell Latitude 3310 Service Manual
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Dell Latitude 3310 Service Manual

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Dell Latitude 3310
Service Manual
Regulatory Model: P95G
Regulatory Type: P95G002
August 2021
Rev. A01
Table of Contents
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Summary of Contents for Dell Latitude 3310

  • Page 1 Dell Latitude 3310 Service Manual Regulatory Model: P95G Regulatory Type: P95G002 August 2021 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 After working inside your computer..........................9 Chapter 2: Major components of your system ................10 Chapter 3: Disassembly and reassembly..................
  • Page 4 Installing the speakers..............................44 I/O Daughterboard................................46 Removing the I-O daughterboard..........................46 Installing the I/O daughterboard..........................47 Dc-in cable..................................49 Removing the DC-in cable............................49 Installing the DC-in cable............................50 Heat sink....................................51 Removing the heat sink.............................. 51 Installing the heat sink..............................52 System Fan..................................53 Removing the system fan............................53 Installing the system fan............................54 WLAN Card..................................55...
  • Page 5 Deleting or changing an existing system setup password................102 Clearing BIOS (System Setup) and System passwords................... 102 Chapter 6: Troubleshooting....................... 103 Handling swollen Lithium-ion batteries........................103 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 104 Running the ePSA diagnostics..........................104 Self-Heal.................................... 104 Course Introduction..............................104 Self-Heal Instruction..............................

  • Page 6: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Chapter 2: Major Components Of Your System

    Major components of your system...
  • Page 11 Major components of your system Major components of your system...
  • Page 12 1. Back cover 2. Battery 3. Solid state drive (SSD) 4. Touchpad 5. Dc-in 6. System board 7. Speakers 8. Palmrest 9. LCD 10. I/O board 11. WLAN 12. Memory 13. Coin cell 14. System fan 15. Heatsink Major components of your system...

  • Page 13: Chapter 3: Disassembly And Reassembly

    Display back cover • System board • Palmrest Screw List The following table shows the screw list and the images for Latitude 3310, for different components and locations. Table 1. Screw Size List Component Quantity Screw type Image ● System board to palmrest ●...

  • Page 14: Recommended Tools

    Table 1. Screw Size List (continued) Component Quantity Screw type Image Hinges to LCD back cover M2.5 x 3.5 ● Touchpad to palmrest ● 3 M2.0 x 3.0 (large head) ● I/O Daughter ● 1 ● I/O Board to palmrest ●...

  • Page 15: Microsd Card

    microSD card Removing the microSD card 1. Press in on the microSD card to release it from the computer. 2. Remove the microSD card from the computer. Installing the microSD card Slide the microSD card into its slot until it clicks into place. Base Cover Removing the base cover 1.
  • Page 16 4. Use a plastic scribe [1] and pry the base cover along the edges [2] to separate the base cover from the computer. 5. Lift the base cover up and away from the computer. Disassembly and reassembly...

  • Page 17: Installing The Base Cover

    Installing the base cover 1. Align the base cover and place it on the computer. Disassembly and reassembly...
  • Page 18 2. Press down along the edges of the base cover until it clicks into place. 3. Tighten the 10 'M2.5xL8.0' captive screws to secure the base cover to the computer. Disassembly and reassembly...

  • Page 19: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 20: Removing The Battery

    Removing the battery 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover 3. Peel off the tape [1] and disconnect the battery cable from the system board [2]. 4. Peel off the piece of tape [3] on the memory module bracket and unroute the battery cable. 5.
  • Page 21 7. Lift the battery away from the computer. 8. Peel off the tape [1] and disconnect the battery cable from the battery [2]. Disassembly and reassembly...

  • Page 22: Installing The Battery

    Installing the battery 1. Install the battery cable on the battery [1] and secure it using a piece of tape [2]. NOTE: This procedure illustrates a 3-cell 42 WHr battery, a 4-cell 56 WHr battery mounts is slightly bigger in size and attaches to different mount points on the palmrest.
  • Page 23 3. Install the battery [3] and the single M2.0x3.0 screw to retain the battery [4] to the palmrest. 4. Install the battery support bracket [1] and install the two M2.0x3.0 screws securing the battery to the palmrest [2]. 5. Connect the battery cable to the system board [1] and secure it using a piece of tape [2]. 6.

  • Page 24: Coin Cell

    7. Install the: base cover microSD card 8. Follow the procedure in After working inside your computer. Coin Cell Removing the coin cell 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover 3.

  • Page 25: Installing The Coin Cell

    Installing the coin cell 1. Place the coin cell battery into the system [1]. 2. Connect the coin cell battery cable to its connector on the system board [2]. 3. Reconnect the battery cable to the connector on the system board. 4.

  • Page 26: Memory Module

    microSD card 5. Follow the procedure in After working inside your computer. Memory Module Removing the memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover 3. Disconnect the battery cable from the connector on the system board. 4.

  • Page 27: Solid State Drive (Ssd)

    3. Reconnect the battery cable to the connector on the system board. 4. Install the: base cover microSD card 5. Follow the procedure in After working inside your computer. Solid state drive (SSD) Removing the SSD NOTE: This system has the option to fit two form factors (M.2 2242 and M.2 2230) SSD/eMMC cards. This is achieved by removing, inverting, and installing the extender to an alternate location as marked on the palmrest.

  • Page 28: Installing The Ssd

    Figure 1. M.2 2230 SSD Installing the SSD 1. Install the SSD in the M.2 bracket [1] and secure it to the extender using the single M2.0x4.0 screw and washer [2]. Disassembly and reassembly...

  • Page 29: Ssd Bracket

    Figure 2. M.2 2230 SSD 2. Reconnect the battery cable to the connector on the system board. 3. Install the: base cover microSD card 4. Follow the procedure in After working inside your computer. SSD bracket Removing the SSD bracket NOTE: This system has the option to fit two form factors (M.2 2242 and M.2 2230) SSD/eMMC cards.

  • Page 30: Installing The Ssd Bracket

    Figure 3. M.2 2230 SSD Installing the SSD bracket 1. Install the SSD bracket in the palmrest [1]. 2. Install the two M2.0x3.0 screws securing the SSD bracket to the palmrest [2]. Disassembly and reassembly...

  • Page 31: Keyboard

    Figure 4. M.2 2230 SSD 3. Install the SSD. 4. Reconnect the battery cable to the connector on the system board. 5. Install the: base cover microSD card 6. Follow the procedure in After working inside your computer. Keyboard Removing the keyboard 1.
  • Page 32 NOTE: It takes some force to push out the keyboard through the two release holes. Exercise due caution. 5. Gently pry up the lower edge of the keyboard from the computer. Disassembly and reassembly...
  • Page 33 6. Gently remove the keyboard cable from underneath the keyboard. NOTE: Unroute the keyboard cable from the touchpad bracket before proceeding. 7. Slide the keyboard towards the touchpad [1] and lift it up [2] to remove it from the computer. Disassembly and reassembly...

  • Page 34: Installing The Keyboard

    Installing the keyboard 1. Install the keyboard on the computer [1] and slide it into the retention tabs in the holes on the palmrest [2]. NOTE: Keyboard cable must be inserted parallel to the connector. NOTE: Remove the antiadhesive paper on the keyboard before inserting the cable. NOTE: After the cable is inserted, the operator must hold the cable with the left and press the actuator down by the right hand to avoid loosening the cable.
  • Page 35 2. Tuck in the keyboard cable and route it along the touchpad bracket. Disassembly and reassembly...
  • Page 36 3. Press the keyboard until it clicks in place. Disassembly and reassembly...
  • Page 37 4. Insert the keyboard cable in its connector on the system board. 5. Install the: battery Disassembly and reassembly...

  • Page 38: Touchpad

    base cover microSD card 6. Follow the procedure in After working inside your computer. Touchpad Touchpad is part of the Palmrest assembly. These instructions are for reference only. Removing the touchpad 1. Follow the procedure in Before working inside your computer.
  • Page 39 6. Peel off the tape from the touchpad. 7. Remove the M2.0x3.0 screws (large head) [1] that secure the touchpad to the system and then lift the touchpad from the system [2]. Disassembly and reassembly...

  • Page 40: Installing The Touchpad

    8. Lift the actuator [1] and remove the touchpad FFC cable [2] from the module. Installing the touchpad 1. Install the touchpad FFC cable into its slot on the touchpad module [1] and close the actuator [2] to secure it. Disassembly and reassembly...
  • Page 41 2. Place the touchpad into the slots on the computer [1] and tighten the three M2.0x3.0 screws [2] to secure the touchpad to the system. 3. Secure the touchpad using a piece of tape. Disassembly and reassembly...
  • Page 42 4. Affix the bottom bracket [1] that secures the touchpad to the computer. 5. Install the three M2.0x3.0 screws [2] securing the touchpad to the system. 6. Affix the tapes [1,2,3] on the touchpad and connect the touchpad cable [4] to the connector on the system board. Disassembly and reassembly...

  • Page 43: Speakers

    7. Install the: battery base cover microSD card 8. Follow the procedure in After working inside your computer. Speakers Removing the speakers 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover 3. Disconnect the battery cable from the connector on the system board. 4.

  • Page 44: Installing The Speakers

    6. Remove the speakers along with the cable from the computer. Installing the speakers 1. Place the speakers into the slots on the computer. Disassembly and reassembly...
  • Page 45 2. Route the speaker cable through the routing channel along the bottom of the touchpad on the palmrest [1]. 3. Route and secure the speaker cable into the cable guide [2] and connect the cable to the connector on the system board [3].

  • Page 46: I/O Daughterboard

    I/O Daughterboard Removing the I-O daughterboard NOTE: The power button is located on this PCB. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery 3. Disconnect the I/O daughterboard cable from its connector on the system board. 4.

  • Page 47: Installing The I/O Daughterboard

    6. Open the actuator [1] and remove the FFC cable from the I/O board [2]. Installing the I/O daughterboard 1. Install the FFC cable in the I/O board [1] and close the actuator [2]. Disassembly and reassembly...
  • Page 48 2. Place the I/O daughterboard in its place on the computer [1] and tighten the two M2.0x3.0 screws to secure the I/O daughterboard to the system board [2]. 3. Connect the I/O daughterboard FFC cable to the system board. Disassembly and reassembly...

  • Page 49: Dc-In Cable

    4. Install the: battery base cover microSD card 5. Follow the procedure in After working inside your computer. Dc-in cable Removing the DC-in cable 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery 3.

  • Page 50: Installing The Dc-In Cable

    Installing the DC-in cable 1. Install the DC-in port in the computer, aligning it with the notch in the chassis [1]. 2. Ensure that the metal bracket sits flush on the USB Type-C port, aligning with screw holes on the system board [2]. 3.

  • Page 51: Heat Sink

    5. Install the: battery base cover microSD card 6. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery NOTE: Follow the diagonal order to loosen the screws.

  • Page 52: Installing The Heat Sink

    Installing the heat sink 1. Insert the heat sink into the slot on the computer [1]. 2. Tightened the four M2.5x2.5 screws [2] to secure the heatsink to the computer. NOTE: Follow the diagonal pattern to tighten the screws, similar to the pattern followed to loosen the screws in "Removing heatsink".

  • Page 53: System Fan

    3. Install the: battery base cover microSD card 4. Follow the procedure in After working inside your computer. System Fan Removing the system fan 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover 3.

  • Page 54: Installing The System Fan

    Installing the system fan 1. Place the system fan on the palmrest [1]. 2. Install the two M2.0x3.0 screws [2] to secure the system fan to the palmrest. 3. Connect the fan cable to the system board [1]. 4. Route the WLAN antennae cable along the fan case onto its hook on the system board [2]. Disassembly and reassembly...

  • Page 55: Wlan Card

    5. Reconnect the battery cable to the connector on the system board. 6. Install the: base cover microSD card 7. Follow the procedure in After working inside your computer. WLAN Card Removing the WLAN card 1. Follow the procedure in Before working inside your computer.

  • Page 56: Installing The Wlan Card

    Installing the WLAN card 1. Insert the WLAN card into the M.2 connector on the system board [1]. 2. Connect the two antenna cables to the WLAN card [2]. 3. Replace the metal bracket on the WLAN [3]. 4. Tighten the M2.0x3.0 screw to secure the WLAN card and bracket to the system board [4]. Disassembly and reassembly...

  • Page 57: Display Assembly

    5. Reconnect the battery cable to the connector on the system board. 6. Install the: base cover microSD card 7. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly NOTE: This process is for both touch and non-touch LCDs. 1.
  • Page 58 6. Remove the five M2.5x5.0 screws securing the LCD hinges to the computer. 7. Open the lid slightly. Disassembly and reassembly...

  • Page 59: Installing The Display Assembly

    8. Separate the hinges from the palmrest and separate the display assembly from the computer. Installing the display assembly 1. Install the display assembly aligning the hinge caps on the palmrest. Disassembly and reassembly...
  • Page 60 2. Align the hinges to the screw holes on the system board [1] and tighten the five M2.5x5.0 screws [2] to secure the display assembly to the computer. 3. Route the antennae cable along the edges of the fan case [1] and stick a piece of tape [2] to secure it to the system board. 4.

  • Page 61: Display Bezel

    5. Install the: DC-in cable WLAN card battery base cover microSD card 6. Follow the procedure in After working inside your computer. Display bezel Removing the display bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery...
  • Page 62 4. Pry from all sides along the inside of the LCD panel to separate the LCD bezel from the back cover. 5. Lift and remove the display bezel from the display assembly. Disassembly and reassembly...

  • Page 63: Installing The Display Bezel

    Installing the display bezel 1. Place the bezel on the LCD back cover preassembled with the LCD panel. 2. Press along the edges of the LCD to clip the LCD back cover to the bezel. Disassembly and reassembly...
  • Page 64 3. Install the two M2.0x4.0 screws [1] to secure the display bezel to the back cover and affix the screw protector caps [2]. 4. Install the: display assembly DC-in cable WLAN card battery base cover microSD card 5. Follow the procedure in After working inside your computer.

  • Page 65: Camera Microphone Module

    Camera microphone module Removing the camera-microphone module 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery WLAN card DC-in cable display assembly display bezel 3. Disconnect the EDP cable from the microphone-camera module [1]. 4.

  • Page 66: Lcd Panel

    3. Install the: display bezel display assembly DC-in cable WLAN card battery base cover microSD card 4. Follow the procedure in After working inside your computer. LCD panel Removing the LCD panel 1. Follow the procedure in Before working inside your computer.

  • Page 67: Installing The Lcd Panel

    4. Peel off the tape from the EDP connector [1] and open the actuator [2] to disconnect the EDP cable from the system board [3]. 5. Lift the LCD panel up and away from the computer [4]. Installing the LCD panel 1.
  • Page 68 2. Stick the tape on the connector [3] securing the eDP cable to the LCD panel and flip over the LCD panel to rest on the LCD back cover [4]. 3. Align the LCD panel to the back cover [1] and install the four M2.0x3.0 screws to secure the LCD panel to the LCD back cover [2].

  • Page 69: Display Hinges

    WLAN card battery base cover microSD card 5. Follow the procedure in After working inside your computer. Display hinges Removing the display hinges 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery WLAN card DC-in cable...

  • Page 70: Installing The Display Hinges

    Installing the display hinges 1. Angle the hinges and install the hinges on the LCD back cover [1]. 2. Install the six M2.5x3.5 screws to secure the hinges to the LCD back cover [2]. 3. Install the: LCD panel display bezel display assembly DC-in cable WLAN card...
  • Page 71 DC-in cable display assembly LCD bezel LCD panel Display hinges 3. Peel off the tape securing the eDP cable to the back cover [1] and remove the metal foil [2]. 4. Un-route the eDP cable tucked along the back cover and remove the eDP cable from the computer. Disassembly and reassembly...

  • Page 72: Installing The Edp Cable

    Installing the eDP cable 1. Route the eDP cable along the edges of the LCD back cover. 2. Stick the tape securing the eDP cable to the back cover [1] and install the metal foil to secure the eDP cable to the LCD back cover [2].

  • Page 73: Display Back Cover

    display bezel display assembly DC-in cable WLAN card battery base cover microSD card 4. Follow the procedure in After working inside your computer. Display back cover NOTE: After disassembling the hinges, you are left with the display back cover which is one complete unit along with antennae cables.

  • Page 74: System Board

    display bezel display assembly DC-in cable WLAN card battery base cover microSD card 5. Follow the procedure in After working inside your computer. System board Removing the system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery...
  • Page 75 4. Remove the single screw [1] securing the EDP bracket on the system board. 5. Remove the EDP bracket [2] and disconnect the EDP cable [3] from the system board. 6. Remove the single M2.0x4.0 screw and two M2.0x2.0 (Large Head) screws [1] and lift the system board slightly [2]. 7.

  • Page 76: Installing The System Board

    Installing the system board 1. Incline the system board slightly and install it on the computer. 2. Press down the system board [1] to install the single M2xL4 screw and two M2xL2 (large head) screws [2] to secure it to the palmrest.
  • Page 77 3. Connect the EDP cable to the connector on the system board [1]. 4. Align and place the EDP bracket on the connector [2] and tighten the single screw [3] to secure the system board to the computer. 5. Connect the following cables and connectors: Keyboard cable connector [1] Touchpad cable connector [2] Speaker cable connector [3]...

  • Page 78: Palmrest

    I/O board cable [4] Coin cell connector [5] 6. Install the: DC-in cable heat sink memory module WLAN card battery base cover microSD card 7. Follow the procedure in After working inside your computer. Palmrest NOTE: After disassembling the system board, you are left with the palmrest along with the touchpad which is one complete unit.
  • Page 79 memory module heat sink DC-in system board 3. Install the palmrest. 4. Install the: system board DC-in cable heat sink memory module display assembly keyboard i-o daughterboard speakers WLAN card coin cell battery base cover microSD card 5. Follow the procedure in After working inside your computer.

  • Page 80: Chapter 4: Technology And Components

    Technology and components NOTE: Instructions provided in this section are applicable on computers shipped with Windows operating system. Windows is factory-installed with this computer. Topics: • DDR4 • Graphics options • Supported hard drives • HDMI 1.4a • Battery Specifications •...

  • Page 81: Graphics Options

    Graphics options Integrated graphics controller Table 2. Graphics specification Integrated graphics controller specifications Integrated Graphics Controller Intel UHD Graphics Model Dell Latitude 3310 Internal Interface Bus Type Unified Memory Architecture Memory Interface Basic Graphic frequency Pentium 5405 U: 300 Mhz...

  • Page 82: Supported Hard Drives

    Table 2. Graphics specification (continued) Integrated graphics controller specifications i5-8265 U: 1.1 GHz Graphics Level Intel Celeron 4205 U: Intel UHD Graphic 610 Intel Pentium 5405 U: Intel UHD Graphic 610 i3-8145 U: Intel UHD Graphic 620 i5-8265 U: Intel UHD Graphic 620 Estimated Maximum Power Consumption 15 W (Total SOC power consumption) (TDP)

  • Page 83: 64 Gb Emmc 5.1 Ssd

    Table 3. 128/256 GB M.2 2230 PCIe SSD (Class 35) (continued) Specifications Environmental Non-Operating Conditions (Non-Condensing) Temperature range - 40 °C to 70 °C Relative humidity range 5% to 95% 64 GB eMMC 5.1 SSD Table 4. 64 GB eMMC 5.0 SSD specifications Specifications Capacity (GB) 64 GB...

  • Page 84: Battery Specifications

    ● Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings based on content type. ● Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics. ●...
  • Page 85 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor.

  • Page 86: Usb Type-C

    Applications USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much better.

  • Page 87: Media Card Readers

    USB Type-C and USB 3.1 USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1's is 10 Gbps. That's double the bandwidth, as fast as a first-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and the underlying technology could just be USB 2 or USB 3.0.

  • Page 88: Chapter 5: System Setup

    Boot menu Press when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 89: System Setup Options

    Keys Navigation Moves to the next focus area. Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. System setup options NOTE: Depending on the and its installed devices, the items listed in this section may or may not appear.

  • Page 90: System Configuration

    Table 6. General (continued) Option Description ○ Video Controller ○ Video BIOS Version ○ Video Memory ○ Panel Type ○ Native Resolution ○ Audio Controller ○ WiFi Device ○ Bluetooth Device Battery Information Displays the battery status, health, and the type of AC adapter connected to the computer.
  • Page 91 USB keyboard and mouse always work in the BIOS setup irrespective of these settings. Dell Type-C Dock Configuration Allows you to connect to Dell WD and TB family of docks (Type-C Docks) independent of USB and Thunderbolt adapter configuration. This option is enabled by default.

  • Page 92: Video Screen Options

    Video screen options Table 8. Video Option Description LCD Brightness Allows you to set the display brightness depending upon the power source. On Battery (50% is default) and On AC (100% default). Switchable Graphics This option enables or disables switchable graphics technologies such as NVIDIA Optimus and SMD PowerExpress.

  • Page 93: Secure Boot

    Table 9. Security (continued) Option Description ● Allow Non-Admin Password Changes This option is set by default. Non-Admin Setup Allows you to determine whether changes to the setup options are allowed when an Administrator Changes Password is set. If disabled, the setup options are locked by the admin password. ●...

  • Page 94: Intel Software Guard Extensions Options

    Table 10. Secure Boot (continued) Option Description ● Secure Boot Enable Not enabled by default Secure Boot Mode Changes to the Secure Boot operation mode modifies the behavior to allow evaluation of UEFI driver signatures. Choose one of the these options: ●...

  • Page 95: Power Management

    Allows you to enable USB devices to wake the system from standby. ● Enable USB Wake Support ● Wake on Dell USB-C Dock—Default Wireless Radio Control This option if enabled, will sense the connection of the system to a wired network and subsequently disable the selected wireless radios (WLAN and WWAN).

  • Page 96: Post Behavior

    Configuration The options are: ● Adaptive—Default ● Standard - Fully charges your battery at a standard rate. ● ExpressCharge- The battery charges over a shorter period of time using Dell’s fast charging technology. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 97: Virtualization Support

    Table 14. POST Behavior (continued) Option Description ● Lock Mode Disable/Standard—Default ● Lock Mode Enable/Secondary Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. Click one of the following options: ● Minimal—Default ● Thorough ●...

  • Page 98: Wireless Options

    Wireless options Table 16. Wireless Option Description Wireless Switch Allows to set the wireless devices that can be controlled by the wireless switch. The options are: ● WLAN ● Bluetooth All the options are enabled by default. Wireless Device Enable Allows you to enable or disable the internal wireless devices.

  • Page 99: Supportassist System Resolution

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 100: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 101: System And Setup Password

    ● USB drive formatted to the FAT32 file system (key does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter that is connected to the computer ●...

  • Page 102: Deleting Or Changing An Existing System Setup Password

    The computer restarts. Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 103: Chapter 6: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 104: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Note the error code and validation number and contact Dell. Self-Heal Course Introduction Self-Heal is an option that helps recover a Dell Latitude system from a No Post, No Power, No Video situation. Self-Heal Instruction 1. Remove the primary battery and the AC adapter.

  • Page 105: Supported Latitude Models

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 106: Backup Media And Recovery Options

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 107: Chapter 7: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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