Page 1 ®...
Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, Optiplex , and Dell Dimension are registered trademarks, DellWare is a registered service mark, and Inspiron is a trademark of Dell Computer Corporation; Microsoft , MS-DOS , and Windows are registered trademarks of Microsoft Corporation;...
Page 3 Use the following safety guidelines to help protect your computer from potential dam- age and to help ensure your own personal safety. As you use your computer, observe the following safety guidelines: Do not attempt to service the computer yourself. Always follow installation instructions closely.
Page 4 If your computer gets wet or is damaged, follow the procedures described in Chapter 3, “Troubleshooting Your Computer.” If, after following these proce- dures, you confirm that your computer is not operating properly, contact Dell Computer Corporation. (See Chapter 5, “Getting Help,” for the appropriate tele-...
Page 5 For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: Position your computer directly in front of you as you work. Adjust the tilt of the computer’s display, its contrast and/or brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the cur- tains or blinds on nearby windows) to minimize reflections and glare on the display.
Page 6 computer positioned directly in front of user Before removing or installing memory modules, perform the following steps in the sequence indicated. Turn off your computer and any attached peripherals. Disconnect your computer and peripherals from AC power to reduce the poten- tial for personal injury or shock.
Page 7 Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer’s I/O panel. As you continue to work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated.
Page 9: Technical Assistance
Chapter 5, “Getting Help,” describes the help tools Dell provides to assist you if you have a problem with the computer. It also explains how and when to call Dell for technical assistance. Appendix A, “Technical Specifications,” is intended primarily as reference mate- rial if you are interested in learning more about the details of your computer.
Page 10: System User's Guide
For information about the Dell warranty and return policy, see Appendix D, “Warran- ties and Return Policy.” Besides this Reference and Troubleshooting Guide , the following online documentation is included with your computer: You may also have one or more of the following documents.
Page 11 The following subsections list notational conventions used in this document. Throughout this guide, there may be blocks of text printed in color or in italic type. These blocks are warnings, cautions, and notes, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer.
Page 12 Syntax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substi- tute a value) are displayed in lowercase italics; constant parameters are displayed in lowercase bold. The brackets indicate items that are optional. Example: del [ drive :] [[ path ] filename ] [/p] Command lines consist of a command and may include one or more of the com- mand’s possible parameters.
Page 13: Table Of Contents
Hardware Features ..........1-3 Software Features .
Page 14 Security Menu Options ......... . 2-7 Power Menu Options.
Page 15 When to Use the Dell Diagnostics ........
Page 16 Tests in the Dell Diagnostics........
Page 17 Dell Contact Numbers ........
Page 18 320 x 200 256-Color Graphics Mode Screen ......B-7 640 x 480 256-Color Graphics Mode Screen ......B-7 800 x 600 16-Color Graphics Mode Screen .
Page 19 Diagnostics Menu ........4-3 Figure 4-2. Main Screen of the Dell Diagnostics ......4-5 Figure 5-1.
Page 20 Dell Contact Numbers ........5-9...
Page 21: Software Features
® ™ The Dell Inspiron 7000 is an expandable, multimedia portable computer designed ® ® ™ around the Intel Pentium microprocessor with MMX technology and Peripheral Component Interconnect (PCI) technology. This chapter describes the major hardware and software features of your computer, provides information about accessing the online documentation, and tells you where to find help when needed.
Page 22 (2) options bay display release main battery Dell Inspiron 7000 Reference and Troubleshooting Guide display latch (2) display display close/ suspend button microphone key lock air intake optional modem jack...
Page 23 USB connector PS/2 connector Your Dell computer has the following features: An Intel Pentium microprocessor with MMX technology running at 266 or 300 megahertz (MHz). Full multimedia capability through the following standard features: — A combination module that includes a CD-ROM or digital versatile disc —...
Page 24: Getting Help
Thirty-two or 64 MB of nonremovable memory on the system board. Memory on any Dell Inspiron 7000 system can be increased up to 192 MB by installing a combination of 32- or 64-MB 3.3-volt (V) small-outline, dual in-line memory mod- ules (SODIMMs) in the two memory module sockets on the system board.
Page 25 Features” section of the System User’s Guide . NOTE: The system utilities and drivers are available separately on diskette from Dell for customers who installed their own version of Windows 98. See Chapter 5, “Getting Help,” for the appropriate contact information in your location.
Page 26 The Dell Inspiron 7000 System User’s Guide installed on your hard-disk drive contains information on the following topics: System features Traveling with the computer Customizing system configuration Powering the computer and extending battery life Connecting external devices Maintaining the system...
Page 27 If at any time you don’t understand a procedure described in this guide, or if your com- puter does not perform as expected, Dell provides a number of tools to help you. For more information, see Chapter 5, “Getting Help.”...
Page 28 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 29: Setup Program
This chapter explains how to access and use the system utilities and the Setup program. If Dell installed your operating system, the system utilities are on the hard-disk drive that came with the computer. NOTE: The system utilities are available separately on diskettes for those who installed their own version of the Microsoft Windows 98 operating system.
Page 30 To verify information about your computer’s current configuration, such as the amount of system memory To change your system configuration information after you add, change, or remove hardware connected to or installed inside your computer Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 31: System Date
System Time: System Date: Floppy Drive: Hard Disk: Quiet Boot: Video Display Device: Television Type: System Memory: Extended Memory: Visit our Web site at http://www.dell.com/ F1 Help Select Item ESC Exit Select Menu PhoenixBIOS Setup Utility Security Power Boot [03:06:18] [08/15/1998] 1.44 MB, 3 1/2”...
Page 32 Disabled (the default), NTSC, and PAL. System Memory displays the base amount of dynamic random-access memory (DRAM) installed in the computer. Each computer has 640 kilobytes (KB) of base memory. This option has no user-selectable settings. Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 33: Available Options
Extended Memory displays the total amount of memory above 1 megabyte (MB). Each computer comes standard with at least 32 MB of memory on the system board. If you install or remove memory, the amount of extended memory displayed changes. This option has no user-selectable settings.
Page 34 System Devices menu. Infrared Port lets you map the address of the infrared port to avoid address conflicts with other devices. The default is Disabled. Dell recommends that you retain the default settings. If for some reason you need to change the infrared port address in the Setup pro- gram, be careful not to create a conflict with the addresses of the serial port or the parallel port.
Page 35: System Password
memory address (DMA) channel, be careful not to create a conflict with the address or DMA channel of the infrared port. NOTE: If there is a conflict between two or more addresses, an asterisk appears next to the port type in the System Devices menu. The following subsections explain each option in the Security menu of the Setup pro- gram (see Figure 2-3).
Page 36: Power Management Mode
Customized (the default) allows you to control each power management setting. Select Disabled if you want to disable all power savings, regardless of how the time- out options are set. Dell Inspiron 7000 Reference and Troubleshooting Guide PhoenixBIOS Setup Utility Security...
Page 37 NOTES: Some communications software may not work properly when Smart CPU Mode is enabled. Dell recommends that you set Smart CPU Mode to Off if you are using communications software. Interactive application programs should function well when Smart CPU Mode is enabled.
Page 38 For more information see “Using Windows 98 to Conserve Battery Power,” in the System Users Guide. The Suspend Mode category has two options—Save to RAM and Save to Disk. 2-10 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 39 Save-to-RAM (the default) suspend mode conserves battery power by stopping almost all computer activity, but leaves the computer ready to resume operations in seconds. Select the Save-to-RAM option whenever you leave the computer unat- tended for more than a few minutes. Resume normal computer activity by pressing the power button (the computer may take several seconds to return to normal operation).
Page 40 The same information is also available in the topic titled “Exit Menu” in the System User’s Guide . 2-12 Dell Inspiron 7000 Reference and Troubleshooting Guide PhoenixBIOS Setup Utility Security Power...
Page 41: Save Changes And Exit
Main System Devices Save Changes and Exit Discard Changes and Exit Get Default Values Load Previous Values Save Changes F1 Help Select Item ESC Exit Select Menu After you have changed a setting in the Setup program, select this option to save the changes into NVRAM and exit the Setup program.
Page 42 Dell provides software utilities and drivers that help you control certain features of your computer. If Dell installed Windows 98 on your computer, these utilities and driv- ers are also already installed.
Page 43 Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation. Insert the Dell Inspiron 7000 System Software CD into the CD-ROM or DVD-ROM drive.
Page 44 Insert the Dell Inspiron 7000 System Software CD into the CD-ROM or DVD-ROM drive. On the desktop, double-click the My Computer icon. In the My Computer window, double-click the CD-ROM or DVD-ROM icon, and then double-click the Modem folder. In the Modem folder, double-click the Setup icon.
Page 45 If you need to delete the save-to-disk suspend file, at an MS-DOS prompt type PHDISK /DELETE /FILE and press : If needed, you can download the Dell Inspiron 7000 System User’s Guide from Dell’s World Wide Web (WWW) site at http://www.dell.com/: Click the Support icon.
Page 46 2-18 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 47 If your Dell Inspiron 7000 is not working as expected, this chapter provides initial checks for solving basic computer problems as well as detailed troubleshooting pro- cedures. It lists system messages and beep codes, their possible causes, and actions you can take to resolve any problems indicated by a message or code. This chapter also offers general guidelines for analyzing some software problems.
Page 48 NOTE: The boot routine is the operating system’s attempt to load its files into memory from the boot-up sector on the hard-disk drive or bootable diskette. Yes. Go to step 4. No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Did you receive a system message or beep code? A single beep always sounds during the boot routine when the speaker is tested.
Page 49 Loose or improperly connected cables are likely sources of problems for your com- puter, external monitor, or other peripherals (such as a printer, external keyboard, or mouse). A quick check of all cable connections can easily solve these problems. If the connector has two small screws, make sure the screws are tight.
Page 50 The secondary battery or any other optional device installed in the options bay Cables that connect external devices through the input/output (I/O) panel on the back of the computer. serial port parallel port Dell Inspiron 7000 Reference and Troubleshooting Guide latch lock (unlocked position) bottom of computer optional device...
Page 51 Press the key, the key, and the key to toggle their respective indicators on and off in the status display panel. If the indi- cators do not appear, run the Keyboard test group in the Dell Diagnostics (for instructions, see Chapter 4, “Running the Dell Diagnostics”).
Page 52 . NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User’s Guide . Dell Inspiron 7000 Reference and Troubleshooting Guide If the diskette-drive access indicator appears in the status display panel, try a different diskette.
Page 53 Chapter 5, “Getting Help.”) Call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”) Run the Stuck Key Test in the Dell Diagnostics. (For instructions, see Chapter 4, “Running the Dell Diagnostics.”) Reinstall the operating system. See the documen- tation that came with the operating system.
Page 54 (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is important to the Dell support staff if you need to call for technical assistance.
Page 55 Diagnostics.”) Run the RAM test group in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diagnostics,” for instruc- tions.) If the program does not load, call Dell for techni- cal assistance. (For instructions, see Chapter 5, “Getting Help.”) Run the RAM test group in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diagnostics,”...
Page 56 You can confirm that a computer problem is caused by software by first running the System Set test group as described in Chapter 4, “Running the Dell Diagnostics.” If all tests in the test group complete successfully, the error condition is most likely caused by software.
Page 57 Whenever you start or reboot the computer, the operating system executes com- mands from its start-up files. These files contain commands that automatically configure the operating system by setting system parameters, starting memory-resident programs, and loading device driver software. If you experience program conflicts or memory error messages, check the commands for memory-resident programs in the start-up files of the oper- ating system.
Page 58 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the System User’s Guide. 3-12 Dell Inspiron 7000 Reference and Troubleshooting Guide Generated by the system timer Generated by the keyboard controller to signal that the key-...
Page 59: Basic Checks
IRQ12 Generated by the keyboard controller to indicate that the output buffer of the integrated touch pad or external PS/2 mouse is full IRQ13 Used by the math coprocessor on the microprocessor IRQ14 Generated by the hard-disk drive to indicate that the drive requires the attention of the microprocessor IRQ15 Generated by the secondary IDE controller (CD-ROM drive) to...
Page 60 Ground yourself by touching one of the unpainted metal connectors on the I/O panel. 10. Replace the memory module cover. 11. Reinstall the hard-disk drive, align the screw holes, and replace the two screws you removed in step 5. 3-14 Dell Inspiron 7000 Reference and Troubleshooting Guide memory module cover...
Page 61 15. Does the computer work properly? Yes. The problem is resolved. No. If the computer is able to boot, run the Dell Diagnostics to identify computer damage. If the computer is unable to boot, see “Troubleshooting a Power Fail- ure” found later in this section. If you cannot identify the damaged component(s), call Dell for technical assistance.
Page 62 Chapter 4, “Running the Dell Diagnostics,” for instructions.) 14. If the computer does not operate properly, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out. Then call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Occasionally, you may experience a power failure in all or part of the computer.
Page 63: Checking Connections
Does the computer turn on properly? Yes. The problem is resolved. No. Go to Step 4. Turn off the computer. Do the power indicator and battery indicator(s) appear on the status display panel? Yes. Go to step 5. No. Go to step 6. Remove any installed batteries and disconnect the AC adapter.
Page 64 Does the battery status indicator remain steady, and does the AC power indicator appear in the status display panel? Yes. Go to step 6. No. The battery is defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) 3-18 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 65 Then reinstall the battery, reboot the computer, and go back to step 3. (If you return to step 6 the second time you perform this procedure, call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions.
Page 66 Yes. The entire computer is receiving power; the problem is resolved. No. Adjust the brightness of the display. If the display still does not show an image, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) During the power-on self-test (POST), the computer checks the diskette drive, comparing its characteristics with the system configuration information.
Page 67 Does the diskette-drive access indicator light blink during the boot routine, and does the drive boot the operating system? Yes. The diskette drive problem has probably been resolved. If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Go to step 9.
Page 68 D? Yes. The problem is resolved. No. Go to step 10. 10. Insert your Dell Diagnostics diskette into drive A and reboot the computer. Then run the IDE CD-ROM Drives test group. Does your CD-ROM drive pass all the tests? Yes.
Page 69 If reinstalling the operating system does not correct the prob- lem, go to step 9. No. Go to step 9. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions. When you attach an external keyboard, the built-in keyboard remains fully functional except for the embedded numeric keypad.
Page 70 Yes. The external keyboard may be defective. Run the Keyboard test group in the Dell Diagnostics. If you cannot isolate the problem after running the diagnostics, call Dell for technical assistance. No. Go to step 9.
Page 71 During POST, the computer checks the computer’s memory, and then writes to and reads from the number of available bytes to ensure proper operation. If the memory count displayed is less than the amount installed, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure: Reboot the computer.
Page 72 Align the notch in the edge connector with the slot in the center of the memory module socket. Press the memory module’s edge connector firmly into the socket. Pivot the module down until it clicks. bottom of computer 3-26 Dell Inspiron 7000 Reference and Troubleshooting Guide memory module memory...
Page 73 Yes. A memory module was loose; the memory check phase is complete. No. Go to step 11. 11. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions. If the computer is receiving power, but nothing appears on your display (such as light,...
Page 74 Yes. Refer to Table 3-2 or Table 3-3 to find the message or beep code, respec- tively, along with its explanation. If you can’t find the message or code, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No.
Page 75: Setup Options
Is the full display readable? Yes. The external monitor may be defective. Go to step 8. No. The video controller on the system board may be defective. Call Dell for tech- nical assistance. (See Chapter 5, “Getting Help,” for instructions.) Turn off the computer and any attached peripherals.
Page 76: Installing And Configuring Software
If the port problem is confined to a particular application program, see the appli- cation program’s documentation for specific port configuration requirements. Is the problem resolved? Yes. The problem is resolved. No. Go to step 5. 3-30 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 77 Does the self-test complete successfully? Yes. Go to step 6. No. The printer is probably defective. If you bought the printer from Dell, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) If you purchased the printer elsewhere, take it to one of the manufacturer’s authorized service centers for repair.
Page 78 Swap the device’s interface cable with a known working cable. Turn on the computer and the serial device. Is the problem resolved? Yes. You probably need a new interface cable. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Go to step 4.
Page 79 No. Go to step 3. Insert your diagnostics diskette into drive A, reboot the computer, and run the Serial/Infrared Ports test group in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diagnostics.”) The Serial/Infrared Ports test group checks the basic func- tions of the computer’s infrared logic.
Page 80 Insert your diagnostics diskette into drive A, reboot the computer, and run the Audio test group in the Dell Diagnostics. (See Chapter 4, “Running the Dell Diag- nostics.”) The Audio test group checks the functionality of the audio controller.
Page 81: Error Messages
By using the Dell Diagnostics, you can have confidence in the computer’s operation. If you find a problem you cannot solve by yourself, the Dell diagnostic tests can provide you with important information you will need when talking to Dell’s service and sup- port personnel.
Page 82 If you are unsure about how to begin diagnosing a problem, read the rest of this chapter. Follow these steps to safeguard your master copy of the Dell Diagnostics Diskette : Make a working copy of the Dell Diagnostics Diskette on a blank diskette.
Page 83 Place the Dell Diagnostics Diskette in the diskette drive and boot the computer. NOTE: Before you read the rest of this chapter, you may want to start the Dell Diag- nostics so you can see the menus on your display.
Page 84 After you complete the Dell Diagnostics, use the Setup program to restore the com- puter’s previous configuration. In the Exit menu of the Setup program, select Reset to Factory Default Values or Reset to Previous Values. Selecting Reset to Factory Default Values restores the Setup configuration to its original state.
Page 85 Basic input/output system (BIOS) configuration information temporarily saved in System Configuration 1-Pentium(R)II Intel 7112 SVGA, 4096K Integrated Integrated 4100MB,FUJITSU MHC2040AT MATSHITA DVD-ROM SR8171 About Key-Help Press Q to Quit Running the Dell Diagnostics 32 MB 512 KB A:1.4MB ES1918 Quit...
Page 86 (The test groups or subtests are run in the order they are listed.) The Key-Help option displays a list of key controls available for the selected option. The Quit Menu option returns you to the Main menu. Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 87 To reverse a subtest selection, highlight the subtest and press the . To clear all selected subtests, select Clear All. The Key-Help option displays a list of available key controls. The Quit Menu option returns you to the previous menu. Running the Dell Diagnostics...
Page 88 key, or the plus (+) and minus (–) keys. If the value within a field is numeric, you can type in the number. (If you make a mistake, type in zeros until the field is filled with zeros and then start again.) Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 89: Number Of Times To Repeat Test(S)
Your interaction is needed to verify the Video test group screens, the Keyboard test group key functions, or other types of interaction such as inserting a diskette. The maximum error limit is reached. To continue testing, press any key. Running the Dell Diagnostics...
Page 90 (ASCII) text file. You can access the result file through Windows Notepad with the following steps: Select Quit to exit the diagnostics and return to the MS-DOS prompt. Remove the Dell Diagnostics Diskette from the diskette drive. Use the ~~key combination to reboot the computer. If necessary, start the operating system.~~
Page 91: Test Limits
Press to select the next menu for the test limits in a category. About in the Main menu displays information about the highlighted test group, such as limits and parameters and how to set them. Running the Dell Diagnostics 4-11...
Page 92: Quit
NOTE: Any subtest requiring hardware not listed in the System Configuration area appears to run, but the subtest concludes with a status message stating Component not available . Table 4-2 lists the diagnostic test groups, their subtests, and comments concerning their use. 4-12 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 93: Video Memory Test
Tests the electronic pointing device (integrated touch pad, external serial or PS/2 mouse). Tests a drive that uses removable diskettes. Also tests the associated controlling devices and important parts of the cabling. Running the Dell Diagnostics 4-13...
Page 94: Ram Test Group
A program is not running as usual, or a proven piece of software appears to mal- function and you confirm that the software itself is not at fault. (You can confirm 4-14 Dell Inspiron 7000 Reference and Troubleshooting Guide Tests a drive that uses fixed, internal disks. Also tests the associated controlling devices.
Page 95: System Set Test Group
A PC Card you previously accessed can no longer be accessed. The computer periodically locks up, especially at different places and times in dif- ferent programs. Running the Dell Diagnostics 4-15...
Page 96 Confirms the functionality and accuracy of the computer’s real-time clock (RTC). Timers Test Checks the timers used by the microprocessor for event counting, frequency generation, and other functions. Only the functions that can be activated by soft- ware are tested. 4-16 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 97: Video Test Group
These subtests check for the correct operation of the readable registers in the video circuitry and the controller. They write, read, and verify data patterns in the cursor registers of the controller. The Running the Dell Diagnostics 4-17...
Page 98 Text Mode Character Test Checks the video subsystem’s ability to present data in text modes. Text Mode Color Test Checks the video subsystem’s ability to present color in text modes. 4-18 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 99: Keyboard Test Group
Because these programs are memory resident, be sure to clear them out of the computer’s memory before running a subtest in the Keyboard test group. (Clear them from memory by booting the computer from the Dell Diagnostics Diskette .) When these possibilities have been eliminated, and if the following symptoms occur, you should run one or more of the subtests in the Keyboard test group: When you press a key, the character represented by that key appears repeatedly;...
Page 100: Memory-Resident Programs
A touch pad or mouse button does not work at all. The cursor does not respond on the screen in accordance with the movements you make with the touch pad or external mouse. There are no subtests for the Mouse test. 4-20 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 101: Diskette Drives Test Group
Positions the read/write heads at each cylinder of the diskette and verifies that all tracks on the diskette can be read correctly. Write Test Positions the read/write heads at each cylinder of the diskette and verifies that all tracks on the diskette can be written to correctly. Running the Dell Diagnostics 4-21...
Page 102: Ide (Ata/Atapi) Devices Test Group
The four subtests in the IDE (ATA/ATAPI) Devices test group confirm the following drive functions: Display Information Test displays information about the drives connected to your system. Self Diagnostics Test Uses the drive’s internal test facility to determine that is functioning correctly. 4-22 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 103: Serial/Infrared Ports Test Group
(See Chapter 2, “Software Features,” for information on using the Setup program.) The subtests in the Serial/Infrared Ports test group cannot test a port unless it is enabled. Running the Dell Diagnostics 4-23...
Page 104: Parallel Ports Test Group
Port option in the System Devices menu of the Setup program to see if the port has been disabled. (See Chapter 2, “Customizing System Features,” for information on using the Setup program.) The subtests in the Parallel Ports test group cannot test a port unless it is enabled. 4-24 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 105 Tests the parallel port’s ability to generate interrupts from all possible sources, if an external loopback connector is available. Parallel Printer Pattern Test Tests whether the port(s) can retain data, print text on a printer, and generate interrupts. Running the Dell Diagnostics 4-25...
Page 106: Audio Test Group
Tests the data transfer between the wave processor and the system chip set. M2 Control RAM Test Tests individual audio channels. M2 WaveCache Test Tests the data transfer between the audio controller and cache memory. 4-26 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 107: World Wide Web On The Internet
This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or cus- tomer assistance. If you need assistance with a technical problem, perform the following steps: Complete the troubleshooting checks in Chapter 3, “Troubleshooting Your...
Page 108 Dell provides a number of tools to assist you. These tools are described in the follow- ing sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
Page 109: Autotech Service
“Dell Contact Numbers” found later in this chapter. Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech- nical information.
Page 110 If you need information about additional products available from Dell Computer Corpo- ration, or if you would like to place an order, visit Dell’s World Wide Web site at www.dell.com/. For the telephone number to call to speak to a sales specialist, refer to “Dell Contact Numbers”...
Page 111 Remember to fill out the Diagnostics Checklist (Figure 5-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Page 112 Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...
Page 113 When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-2 and 5-3. Table 5-2 provides the various codes required to make long- distance and international calls. Table 5-3 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
Page 114 Macau Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand Norway (Lysaker) Poland (Warsaw) Singapore (Singapore) South Africa (Johannesburg) Spain (Madrid) Dell Inspiron 7000 Reference and Troubleshooting Guide 0011 — — — — — 09/091 — Not required Not required...
Page 115 Customer Technical Support (Sydney) (Dell Dimension Customer Technical Support (Other systems) ... toll free: 1-800-633-559 Customer Care ........toll free: 1-800-819-339 Corporate Sales .
Page 116 Switchboard ....... 09 ... . . 253 313 00 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-10 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 117 France Technical Support (Paris)..... . 01... . . 47 62 68 90 (Paris/Montpellier) Technical Support (Montpellier) .
Page 118 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-12 Dell Inspiron 7000 Reference and Troubleshooting Guide 556-3440 728-3772...
Page 119 Technical Support (Dell Dimension systems only) ($2.50 + GST per call) ....0900 51010 Technical Support (Other systems) ......0800 446 255 Customer Service .
Page 120 Sales ........08 ... . . 590 05 185 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 5-14 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 121 Switzerland Technical Support ......... 0844 811 411 (Geneva) Commercial Services .
Page 122 Dell Sales ........
Page 123 Microprocessor type ....Intel Mobile Module Pentium microproces- Microprocessor speed ....266 or 300 MHz Internal cache memory .
Page 124 External ..... . . microphone (minijack); headphone; line-in NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the Sys- tem User’s Guide . Dell Inspiron 7000 Reference and Troubleshooting Guide 16-byte buffer bidirectional, EPP 1.9, or ECP...
Page 125 Internal speaker amplifier ... . 1.0 W stereo (0.5 W per speaker) External microphone input voltage range ..... . 280 mV peak to peak Line/audio input voltage range.
Page 126 Supply current ....4 mA (maximum operating current) NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the Sys- tem User’s Guide . Dell Inspiron 7000 Reference and Troubleshooting Guide combinations (Japan) 0.5 mm (0.12...
Page 127 Type ......lithium ion Dimensions: Height......23.8 mm (0.94 inch) Depth .
Page 128 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the Sys- tem User’s Guide . Dell Inspiron 7000 Reference and Troubleshooting Guide 3.8 kg (8.37 lb) with 14.1-inch display trum that simulates air shipment...
Page 129 The Video Test Group of the Dell Diagnostics consists of the following eight tests, each of which verifies a particular video function or group of functions on your display or on an external monitor: Video Memory Test — Checks the integrity of characters generated from data in the video memory Video Hardware Test —...
Page 130 The 80-column x 25-line character set subtest displays all 256 characters in the Amer- ican Standard Code for Information Interchange (ASCII) character set in 80-column by 25-line text mode. Figure B-1 shows part of the 80-column x 25-line character set sub- test screen. Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 131 The 40-column x 25-line character attributes subtest displays four lines of text, in 40-column by 25-line (double-wide) text mode, that demonstrate normal-intensity video, reverse video, intensified video, and blinking video. The 40-column x 25-line character set subtest displays all 256 characters in the ASCII character set in 40-column by 25-line (double-wide) text mode.
Page 132 Type y if each character is displayed correctly; otherwise, type n. Table B-1 indicates the color in each of the rows and columns. These colors blink during the test. Dell Inspiron 7000 Reference and Troubleshooting Guide black black blue...
Page 133: Color Bars Subtest
The 40-column x 25-line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40-column by 25-line (double-wide) text mode. Type y if each character is displayed correctly; otherwise, type n. The color bars subtest displays 16 bars in different colors with background intensity enabled.
Page 134 The 640- x 480-pixel 16-color graphics mode screen displays a series of stars in 16 dif- ferent colors with the name of the color beneath each star. Type y if all the stars are the correct colors; otherwise, type n. Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 135 The 320- x 200-pixel 256-color graphics mode screen displays a series of squares in 256 different color hues and intensities. Type y if all the squares are the correct col- ors; otherwise, type n. The 640- x 480-pixel 256-color graphics mode screen displays a series of squares with two colors in each square.
Page 136 When the test is complete, a message asks if you are satisfied with the quality of the colors. Type y if all the pixels were present and if the correct colors were displayed; otherwise, type n. Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 137 Printing Office, Washington, DC 20402, Stock No. 004-000-00450-7 or on the World Wide Web at http://www.fcc.gov/Bureaus/Compliance/WWW/ tvibook.html. Dell computer systems are designed, tested, and classified for their intended electro- magnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: Class A is for business or industrial environments.
Page 138 Most Dell computer systems are classified for Class B environments. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information.
Page 139 Consult the dealer or an experienced radio/television technician for help. The following information is provided on the device or devices covered in this docu- ment in compliance with FCC regulations: Product name: Inspiron 7000 Model number: PPI Company name: Dell Computer Corporation...
Page 140 If you experience trouble with this telephone equipment, refer to the chapter titled "Getting Help" in the Reference and Troubleshooting Guide or the section titled "Con- tacting Dell" in your System User’s Guide to find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 141 Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus).
Page 142 This Dell device is classified for use in a typical Class B domestic environment. A “Declaration of Conformity” in accordance with the preceding directives and stan- dards has been made and is on file at Dell Products Europe BV, Limerick, Ireland. Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 143: Class A Device
The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices. Most Dell computer systems are classified by the Voluntary Control Council for Inter- ference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A.
Page 144 To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the South Korean Ministry of Communications (MOC) registration labels located on your computer (or other Dell digital device). The MOC label may be located separately from the other regulatory marking applied to your product.
Page 145 Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusiness device. EMI ( A ) Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas.
Page 146 C-10 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 147 Mexican standards (NOM) Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F . Ship to: Dell Computer de México,...
Page 148 Tensión alimentación: Frecuencia: Consumo de corriente: CIQ Notice (Taiwan Only) C-12 Dell Inspiron 7000 Reference and Troubleshooting Guide Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col.
Page 149 This warranty does not cover any items that are in one or more of the following cate- gories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or parts that are not installed in the Dell factory;...
Page 150 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...
Page 151 If you are an end-user customer who bought new products directly from a Dell com- pany, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought...
Page 152 To make a claim under this warranty for NSTL logo hardware, customers must con- tact Dell prior to January 1, 2001. Despite a system's ability to pass the YMARK2000 test, actual rollover results in specific operating environments may vary depending on other factors includ- ing, but not limited to, other hardware, operating systems, and applications software.
Page 153: Software
2000-compliant. For additional information on year 2000 compliance of Dell-branded hardware prod- ucts, refer to Dell's Year 2000 Web site at www.dell.com/year2000 or contact a Dell customer service representative in your area. Warranty, Return Policy, and Year 2000 Statement of Compliance...
Page 154 Dell Inspiron 7000 Reference and Troubleshooting Guide...
Page 155 About option in Dell Diagnostics, 4-11 AC adapter connector, 1-3 alternating current. See AC assistance technical, 5-1 telephone numbers, 5-7 warranty repair or credit, 5-5 audio functions troubleshooting, 3-34 audio jacks, 1-3 Audio test group Dell Diagnostics, 4-26 AutoTech service, 5-3 basic input/output system.
Page 156: Program Conflicts
CD-ROM drive, DVD-ROM drive diskette drive failure during POST, 3-20 location, 1-2 testing, 4-21 Diskette Drives test group Dell Diagnostics, 4-21 Dell Inspiron 7000 Reference and Troubleshooting Guide diskettes program, 2-14 display about, 1-2, 1-3 location, 1-2 troubleshooting, 3-27 display close/suspend button, 1-2...
Page 157: Techfax Service
Dell Diagnostics, 4-19 Key-Help option in Dell Diagnostics, 4-12 lithium ion battery, 1-4 main battery, 1-2 memory failure during POST, 3-25 RAM test group in Dell Diagnostics, 4-14 menu options Dell Diagnostics, 4-6 messages beep codes, 3-8 Dell Diagnostics, 4-1, 4-14...
Page 158: Product Information
2-6 mapping, 2-6 troubleshooting, 3-29 Parallel Ports test group Dell Diagnostics, 4-24 Dell Inspiron 7000 Reference and Troubleshooting Guide parallel printer troubleshooting, 3-31 passwords. See system password PC Card slot, 1-3 PC Cards, 1-4 PCMCIA cards. See PC Cards Personal System/2.
Page 159: Security Menu Options
Dell Diagnostics, 4-14 regulatory notices, C-2 reinstalling drivers and utilities, 2-14 return policy, D-3 returns, 5-5 option in Dell Diagnostics, 4-6 safety instructions ESD prevention, ix general, v working inside your computer, viii save-to-disk suspend file, 2-16 save-to-disk suspend mode, 1-4...
Page 160 3-2 battery power failure, 3-18 beep codes, 3-8 CD-ROM drive, 3-21 checking connections, 3-3 Dell Inspiron 7000 Reference and Troubleshooting Guide troubleshooting (continued) Diagnostics Checklist, 5-6 diskette drive failure during POST, 3-20 display failure, 3-27 dropped or damaged computer, 3-15...
Page 161 B-1 testing, 4-17 video memory, A-3 video subsystem. See Video test group Video test group Dell Diagnostics, 4-17 video tests Color Palettes Test, B-7 Graphics Mode Test, B-5 Solid Colors Test, B-8 Text Mode Character Test, B-2...

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