D-Link DVC-2000 Manual
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D-Link DVC-2000 Manual

Broadband desktop videophone
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Summary of Contents for D-Link DVC-2000

  • Page 2: Table Of Contents

    Fixed IP ... 15 PPPoE... 16 DNS ... 17 Network Speed ... 18 Using the DVC-2000 in PSTN Mode ... 19 Using the DVC-2000 in Broadband Mode ... 20 Status Icons ... 20 Privacy Status Icons ... 21 Placing a VideoPhone Call ... 22 Using Speed-Dial ...
  • Page 3 Update ... 46 Video ... 48 Privacy ... 50 Port Configuration ... 51 Using the DVC-2000 with D-Link Routers ... 51 Opening Ports on Routers and Gateways ... 52 How to Open Ports on a Router... 53 Network Configuration ... 55 Network with Multiple Public IP Addresses ...

  • Page 4: Package Contents

    RCA jacks) or with a RF modulator to enable a TV without AV jacks to be connected using the antenna terminal Optional: Connect the i2eye DVC-2000 to a PC equipped with a video capture device that allows input of standard composite video (using RCA Jacks) ™...

  • Page 5: Introduction

    Internet as simple as dialing a phone number. Instead of identifying your DVC-2000 by an IP address, you will assign it a “phone number” of your choice. As incoming i2eye callers dial that phone number, a remote directory service provided by D-Link (at no charge) automatically converts it into your i2eye’s corresponding IP...

  • Page 6: Features And Benefits

    Standalone operation - No computer needed Uses broadband cable/DSL or network connections for high-quality video H.323 Internet videoconferencing standard compliant Uses the D-Link Directory Service for convenient dialing using phone numbers Easy Setup Wizard Picture-in-Picture view or full-screen view Voice-only standard telephone mode...

  • Page 7: Hardware Overview

    DVC-2000 User’s Manual Hardware Overview Connections D-Link Systems, Inc. Hardware Overview...

  • Page 8: Leds

    * PSTN Mode: PSTN stands for Public Switched Telephone Network. This is the international phone standard of transmitting analog voice data over copper wires. In PSTN mode, your DVC-2000 functions as a standard telephone using your standard phone line connection.

  • Page 9: Buttons

    DVC-2000 User’s Manual Buttons D-Link Systems, Inc. Hardware Overview Numeric keypad used for dialing numbers. The asterisk button functions as a period(.) in Broadband mode. The numeric keypad functions the same as a keypad on a standard telephone when in PSTN mode.

  • Page 10: Getting Started

    DVC-2000 (as shown on page 7). There is an easy to use Setup Wizard built-in to the DVC-2000 to accomplish the setup. You will need to enter your name, a videophone number, and your Internet connection information in order to use your VideoPhone.

  • Page 11: Using The On-Screen Keyboard

    To enter text use the arrow buttons on the DVC-2000 to move the cursor to the required character. Press the OK button on the phone to enter a character in the field. Enter all of the necessary characters until you’ve completed the field.

  • Page 12: Using The Setup Wizard

    The first screen that appears during the initial startup is the Welcome Screen. This screen explains what information is needed to complete the setup and also explains how to navigate through the Setup Wizard. Press the OK button on the DVC-2000 to continue to the next screen.

  • Page 13: Personal Information

    Enter your area code. The phone number you enter is one you create for family, friends and others to call you over the Internet from another DVC-2000 VideoPhone. You can use your regular phone number or make up a new one. Only your name will be displayed at the other end of the video call.

  • Page 14: Network Address

    The Network Address screen asks for the information that is necessary to connect a DVC-2000 call over the Internet. There are three types of network connections to choose from: DHCP, Fixed IP, and PPPoE. If you do not know which to choose or you do not have enough information to complete this section, please contact your ISP (Internet Service Provider) or Network Administrator for assistance.

  • Page 15: Fixed Ip

    DVC-2000 User’s Manual Fixed IP Choose Fixed IP when connecting to a broadband connection that offers static IP addressing or when behind a router that does not have a DHCP server enabled. This choice requires the input of specific IP address information.

  • Page 16: Pppoe

    Your PPPoE username provided by your ISP. Enter the PPPoE password. Your Internet Service provider may require you to provide a host name to connect to the Internet. If this is required, you can enter it here. DVC-2000 User’s Manual D-Link Systems, Inc.

  • Page 17: Dns

    DVC-2000 User’s Manual If you chose Fixed IP on the Network Address screen (described on the previous pages) you will see the screen for setting DNS server addresses. The DNS screen asks for information regarding the Domain Name System (DNS) server.

  • Page 18: Network Speed

    Setup Wizard, this can be done by selecting the Settings > Network > Speed screen. A message appears asking to restart the DVC-2000 VideoPhone to complete the setup. Press the Yes button to restart the device.

  • Page 19: Using The Dvc-2000 In Pstn Mode

    In PSTN mode you will not be able to see the party on the other end. The DVC-2000 functions as a standard telephone in PSTN mode with no video functionality.

  • Page 20: Using The Dvc-2000 In Broadband Mode

    Banner Window When powered on and after completing the Setup Wizard, the DVC-2000 is in PSTN Mode. To enter Broadband Mode, press the Broadband button on the DVC-2000 and the screen above will appear. The larger Main Window displays the self-view until a call is connected and then displays the party you are calling.

  • Page 21: Privacy Status Icons

    If a Status Icon is displayed, this indicates the operation the icon represents is not complete. The i2eye Update Status Icon the DVC-2000 is quickly determining if auto-update is enabled. If it is enabled, the DVC-2000 will determine if an update exists. When this is complete, the icon disappears.

  • Page 22: Placing A Videophone Call

    4. Enter the phone number into the DVC-2000 just as if you were using a regular phone. See Entering Phone Numbers on the next page for help on completing a videocall. 5. The DVC-2000 rings while you wait for your call to be answered by the party on the other end of the call.

  • Page 23: Switching From A Private Call To A Speakerphone Call

    After entering the number into the Phone number box, move the cursor to the Dial button using the arrow buttons on the DVC-2000. To make the call, press the OK button on the DVC-2000. D-Link Systems, Inc.

  • Page 24: Calling A Videophone With The Same Country And Area Code

    Example: The VideoPhone you’re calling has a local VideoPhone number of 555-1212. Leave the default country and area code boxes and enter the phone number 5551212. To make this call with the telephone handset, you would dial 12125551212 (Country code+area code+phone number).

  • Page 25: Calling A Videophone With A Different Area Code

    To complete a call to another VideoPhone with the same country code, but a different area code (i.e., “a long-distance” call), enter the area code and phone number of the party you are calling. (Remember: The DVC-2000 uses the Internet for completing calls and not long-distance phone lines).

  • Page 26: Calling A Videophone With A Different Country Code

    Example: The VideoPhone you are calling has a country code of 886, an area code of 2 and a phone number of 5555-1212, you would enter 886 into the country code box, 2 into the area code box and then enter Phone number 55551212. From the telephone handset, you dial 886255551212 to complete this call.

  • Page 27: Calling A Videophone Or H.323 Device With An Ip Address

    Calling a VideoPhone or H.323 Device with an IP Address If you are unable to dial another DVC-2000 by using its phone number, you can complete a call by entering the IP address of the VideoPhone you want to call. This will require obtaining the IP address for the device you want to call.

  • Page 28: Using The Configuration Menu

    Using the Configuration Menu Using the Configuration Menu The DVC-2000 VideoPhone starts up in PSTN mode. Press the Broadband button to enter Broadband mode and the Broadband mode main window will appear. The larger window initially displays the self-view image. The following buttons appear in the main...

  • Page 29: Dial

    This list contains up to 50 Speed Dial entries. Click the Add button to add to this list. A name is dialed by highlighting the item and pressing the OK button on the DVC-2000. After 10 entries are created, the Speed Dial List will scroll to display entries 11 through 50.

  • Page 30: Manual Dial

    IP address, use the on-screen keyboard or numeric keypad. Navigate to Dial and press the OK button on the DVC-2000 to start a VideoPhone call. If the Warning screen below appears, an invalid IP address has been entered. Please correct the IP address and try again.

  • Page 31: Recent Calls

    The Recent Calls feature displays a list of recently dialed calls. To access this feature, select Recent Calls on the Dial screen. The window below will appear. Navigate to the desired phone number using the up and down arrow buttons on the DVC-2000 and press the ENTER button to dial the number.

  • Page 32: Add

    Allows the modification of either the name or number (or IP address) of the selected Speed Dial entry. Close Closes the Dial screen, saving the current entries to the Speed Dial list. Main Screen> Dial > Add DVC-2000 User’s Manual D-Link Systems, Inc.

  • Page 33: View

    Click this button to view the connection details. Items such as video and audio formats and call rates will be displayed. The connection details can be viewed only while the DVC-2000 VideoPhone is on a call. Using the Configuration Menu...

  • Page 34: Settings

    Using the Configuration Menu Settings The Settings screen contains six buttons that allow customization of the DVC-2000. General: Personal Info: Network: Update: Video: Controls settings that adjust the way you view, listen and use the DVC-2000 VideoPhone. Contains information about the user and allows editing of user information.

  • Page 35: General

    D-Link Systems, Inc. Main Screen> Settings > General Selecting this checkbox allows the DVC-2000 to automatically accept any incoming call. You will hear two short beeps if a call is received with auto-answer turned on. If this checkbox is not selected and a call is received, a dialog box appears asking if you want to accept the incoming call.

  • Page 36: Personal Information

    You may make up a new one if desired. This phone number will not be visible to any other users. The DVC-2000 can support global phone number formats (up to 4 digit area codes and up to 9 digit phone numbers are supported).

  • Page 37: Network

    This screen controls how a Public IP address is obtained. If the Public IP button is “greyed out” it means that your DVC-2000 is searching for a public IP address. If this lasts more than 30 seconds, the DVC-2000 will most likely not find a public IP address.

  • Page 38: Address

    MAC (Media Access Control) is an unique identifier for the Ethernet network hardware of your DVC-2000. If you need to know the MAC address of your DVC-2000, it can be found on this screen. DVC-2000 User’s Manual D-Link Systems, Inc.

  • Page 39: Fixed Ip

    DVC-2000 User’s Manual Fixed IP Fixed IP is used when connecting to a broadband connection that offers static IP addressing or when behind a router that does not have a DHCP server enabled. This choice requires the input of specific IP address information.

  • Page 40: Dns

    Internet server addresses that you should be able to obtain from your router configuration settings, ISP, or network administrator. Enter the Secondary DNS address if you have one. Though both primary and secondary DNS addresses are preferred, only the primary address is required. DVC-2000 User’s Manual D-Link Systems, Inc.

  • Page 41: Pppoe

    DVC-2000 User’s Manual PPPoE PPPoE is used when connecting directly to a DSL modem that offers a PPPoE connection. Your user name and password for the PPPoE account must be entered in the provided fields. Username: Password: Host name: When this screen appears, click on Yes to save the changes and restart the system.

  • Page 42: Public Ip Address

    Main Screen> Settings > Network > Public IP This is the default and recommended setting. If the DVC-2000 is behind a NAT router, and you leave this checkbox selected, the VideoPhone will automatically use your public IP address for placing and receiving calls. For the majority of broadband connections, leaving this checked will result in simplified installation and use.

  • Page 43: Network Speed

    DVC-2000 User’s Manual Network Speed The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection. Change the settings by selecting the send or receive Change button and D-Link Systems, Inc.
  • Page 44 Select the value desired by moving the selection up or down in the list box. Selecting a setting that is too low or too high may will have an adverse effect on your DVC-2000’s performance. Contact your Internet Service Provider or Network Administrator for correct values. The send and receive settings can be different speeds.

  • Page 45: Ping

    PING is a network or Internet utility, used to test a network or Internet connection. If you are having problems establishing a connection to another VideoPhone after the setup of the DVC-2000, you can use the PING function to test if your Internet connection is working correctly.

  • Page 46: Update

    Check Now: Version: Set Defaults: Main Screen> Settings > Network > Update Select this option and the DVC-2000 will automatically check for system software updates. Check Now for an update right now. Displays the current version information. This option will restore all settings to factory defaults. All speed dial entries that have been added will be erased.
  • Page 47 DVC-2000 User’s Manual If you select Check Now then the DVC-2000 will check for an update. If an update is found the following message will appear. Clicking YES will begin an update of the firmware in the DVC-2000. A restart of the DVC-2000 is required after the update is complete.

  • Page 48: Video

    • Image Contrast • Video AGC Gain The DVC-2000 has the Automatically adjust video contrast checkbox enabled by default, allowing automatic adjustment of the video contrast every 30 seconds. To manually adjust the Video Settings, you must uncheck the Automatically adjust video contrast checkbox.
  • Page 49 1. Use the up/down arrow keys to select which control needs adjustment. 2. Press the right arrow to increase the setting and the left arrow to decrease the setting. Arrow down to OK and press the OK button on the DVC-2000 to implement the Settings you’ve selected.

  • Page 50: Privacy

    This setting will keep a caller from being able to connect to your VideoPhone. When a caller tries to connect with you, they will receive a message indicating that you are unavailable. DVC-2000 User’s Manual D-Link Systems, Inc.

  • Page 51: Port Configuration

    If you have other routers or you are having difficulty with the DVC-2000, please read the information on the next three pages to learn how to open ports on routers.

  • Page 52: Opening Ports On Routers And Gateways

    You may be able to connect to another VideoPhone, but not receive any video or audio. This is a typical scenario of a firewall blocking the ports needed by the DVC-2000 to send audio and video. If this is the case, you need to open the ports on your router to the Internet to allow access to the DVC-2000.

  • Page 53: How To Open Ports On A Router

    DVC-2000 User’s Manual How to Open Ports on a Router A total of 7 ports must be opened for the DVC-2000 to work with most routers or firewalls. To open these ports, please do the following: A. Click Enabled B. Give the Virtual Server a Name (such as i2eye) C.
  • Page 54 Under Schedule, Click Always Click Apply to complete You have now completed the opening of the 7 ports. Your DVC-2000 is ready to use with your router or gateway! (Important: Not all routers and gateways are the same. Please refer to your user product’s manual for specific instructions on opening ports).

  • Page 55: Network Configuration

    Using an Ethernet cable, connect the modem’s Ethernet port to the applicable uplink port on the hub. Once that is done, you can plug the PC and DVC-2000 VideoPhone into any other available port.

  • Page 56: Broadband Modem, Multiple Pc's, And A Hub

    Commonly found in small offices, home offices, or homes with more than one PC where multiple public IP addresses are available. In order to install the DVC-2000 VideoPhone as another device behind a hub assign an available public IP address to the VideoPhone.

  • Page 57: Troubleshooting

    Fix by turning off Auto-Answer via the Settings>General menu. Telephone cable is not properly plugged in to wall or DVC-2000. Verify that the cable is connected properly. 6. VideoPhone freezes-up while answering a call VideoPhone is not functioning properly behind a firewall.
  • Page 58 “Use specific IP address.” The public IP address is given to you by either your ISP or your network administrator. Incorrect network speeds. See the Incorrect Network Speeds section in this Troubleshooting Guide DVC-2000 User’s Manual D-Link Systems, Inc.
  • Page 59 DVC-2000 User’s Manual 11. Audio stops during a call Far side muted their audio. If the far side mutes their audio you will not be able to hear him or her. Network is congested. Give the VideoPhone a couple of minutes to try to recover, or disconnect the call and try again at a later time.
  • Page 60 The far side might need to increase their upload speed to be greater than or equal to your download speed. DVC-2000 User’s Manual D-Link Systems, Inc.

  • Page 61: Frequently Asked Questions

    “phone number” with your DVC-2000 VideoPhone. When someone with a DVC-2000 dials this “phone number”, your DVC-2000 will ring and you will be able to accept a call. In the same manner you can call others by dialing their “phone number”. This allows you to contact another DVC-2000 without knowing its IP address.
  • Page 62 Internet connection. Once the information is sent, i2eye will connect to the D-Link i2eye server. The server will assign an “Internet telephone number” to the device. It will not be necessary to work with cumbersome IP addresses when you want to communicate using the i2eye.

  • Page 63: Glossary

    ISP and will not remain the same from session to session. See DHCP. Ethernet: The port on the back of the DVC-2000 VideoPhone that is used to send and receive data over a network.
  • Page 64 SLIC (Subscriber-Line Interface Circuit): Provides a phone’s analog dial tone, busy tone, dual-tone multiple-frequency (DTMF) generation and decoding, caller ID and ring- signaling functions. The SLIC allows the DVC-2000 to work with a standard telephone without connecting to the phone system.
  • Page 65 DVC-2000 VideoPhone in addition to UDP. UDP (User Datagram Protocol): The Internet protocol most commonly used by the DVC-2000 VideoPhone to send and receive audio and video data. WAN (Wide Area Network): A network that is designed to span large distances. See LAN.

  • Page 66: Technical Specifications

    Built-in 5” LCD Screen Up to 30fps CIF (352 x 288 pixels), QCIF (176 x 144) Picture-In-Picture (PIP) Automatic brightness control DVC-2000 Robust Video Audio Telephone interface- Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints...
  • Page 67 DVC-2000 User’s Manual LED Indicators Status PSTN Link User Interface Dialing Diagnostics Quality of service measurement Manual or auto answer Incoming Caller ID Privacy shutter via video mute and/or audio mute Do Not Disturb mode Dialing Capabilities Speed dial list allows up to 50 entries...

  • Page 68: Country Codes

    Chad Chile China Colombia Comoros and Mayotte Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Diego Garcia DVC-2000 User’s Manual Code Country Djibouti Dominca Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands...
  • Page 69 DVC-2000 User’s Manual Code Country Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar (Burma) Namibia Nauru Nepal Netherlands Netherlands Antilles Nevis New Caledonia...

  • Page 70: Contacting Technical Support

    Contacting Technical Support You can find software updates and user documentation on the D-Link website. D-Link provides free technical support for customers within the United States and within Canada for the duration of the warranty period on this product. U.S. and Canadian customers can contact D-Link technical support through our web site, or by phone.

  • Page 71: Warranty

    D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund at D-Link’s sole discretion. Such repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement Hardware need not be new or have an identical make, model or part.
  • Page 72 Products shall be fully insured by the customer. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link, with shipping charges prepaid. Expedited shipping is available if shipping charges are prepaid by the customer and upon request.
  • Page 73 THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE...
  • Page 74 Consult the dealer or an experienced radio/TV technician for help. For detailed warranty outside the United States, please contact corresponding local D-Link office. FCC Caution: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment;...

  • Page 75: Registration

    DVC-2000 User’s Manual Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. D-Link Systems, Inc. (06/20/05) Registration...

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