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Huawei H892L Faqs

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HUAWEI Android Smartphone
V100R001
H892L FAQs
Issue
01
Date
2014-12-29
HUAWEI TECHNOLOGIES CO., LTD.
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  • Page 1 HUAWEI Android Smartphone V100R001 H892L FAQs Issue Date 2014-12-29 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 3: About This Document

    HUAWEI Android Smartphone Y536A1 FAQs About This Document About This Document This document applies to the HUAWEI H892L smartphones. It is intended for end users and service representatives of the HUAWEI H892L. Change History Version Date Author Description Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright ©...

  • Page 4: Table Of Contents

    3.15 What data will be erased if I restore my phone to its factory settings? ..............16 3.16 How do I update my phone? ............................. 16 3.17 What can I do if my phone update fails?........................17 Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 5 6.6 What can I do if my ringtone automatically restores to the default one after I change it? .......... 39 6.7 Can I delete the native tones? ............................. 39 6.8 How do I export contacts to another phone using a SIM card? .................. 40 Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 6 9.6 What can I do if my phone can't detect the inserted microSD card?................63 9.7 What can I do if my data is lost after I remove the microSD card? ................63 9.8 Can I restore deleted files? ............................63 Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 7 11.3 How can I add an Exchange account?........................69 11.4 How can I access Huawei's official website and forum? ..................70 11.5 How can I deal with the app when the Maps can not work using the walking? ............70...

  • Page 8: Hardware And Installation

    Turn on power saving mode. Go to Settings, touch Power saving, and select a power saving mode or close power-intensive applications.  Turn off the screen when you aren't using your phone. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 9: How Do I Tell That My Phone Is Fully Charged

     Turn off your mobile network, Bluetooth, Wi-Fi, or GPS from the notification panel when you aren't using them. Huawei releases updates at its official website from time to time. For better user experience, go to http://consumer.huawei.com/cn/ to download and install updates for your phone model or use the online update feature to update your phone.
  • Page 10 HUAWEI Android Smartphone Y536A1 FAQs 1 Hardware and installation If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 11: Screen And Display

    If this problem occurs when you use the original charger, take your phone to an authorized Huawei service center to replace the charger. Huawei releases updates at its official website from time to time. For better user experience, go to http://consumer.huawei.com/cn/...

  • Page 12: What Can I Do If The Screen Does Not Rotate Automatically

    2.4 How can I set the status bar not to display the remaining battery percentage? Go to Settings, touch Battery, and clear the Remaining battery percentage check box. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 13: What Can I Do If The Switch Shortcuts Are Hidden

    2.5 What can I do if the switch shortcuts are hidden? Go to Settings, touch Notification panel, and select the Notification settings check box. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 14: How Can I Change The System Font Size

    Go to the Settings screen, and touch Display > Font size. Choose a font size from the displayed option menu. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 15: System Settings And Update

    Android robot icon appears. Your phone will be reformatted and restored to its factory settings. If your phone can't be reformatted, contact Huawei technical support or take your phone to an authorized Huawei service center. 3.3 Will my phone become permanently locked if I have...

  • Page 16: What Can I Do If My Phone Can't Properly Power On

    If your phone powers off during normal use and can't power on again: The battery level may be too low. Charge your phone for a while and try again. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 17: What Can I Do If My Phone Can't Receive Signals

    Wait for a while or move your phone to a place with good reception. You can also try restarting your phone. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 3.8 What can I do if there is no network service after the phone has been powered up? Check whether the SIM card is properly placed in your phone.

  • Page 18: What Can I Do If My Phone Runs Slowly

     On the Phone Manager screen, touch Storage cleaner > Smart scan, and follow the onscreen instructions to clean your phone storage. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 19: How Do I Exit Safe Mode

    Go to Settings and touch About phone.  Touch the build number several times in rapid succession until a message is displayed to indicate that you have entered developer mode. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 20: How Do I Disable Power-Intensive Notification

    3.13 How do I disable power-intensive notification? Go to Settings and touch Power saving. Touch and choose Settings from the option menu. On the displayed Settings screen, turn off Power-intensive prompt. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 21: How Do I Disable Talkback

    Use two fingers to swipe from top to bottom to open the notification panel. Touch and then double-touch On the Settings screen, touch and then double-touch Accessibility. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 22 HUAWEI Android Smartphone Y536A1 FAQs 3 System settings and update Touch and then double-touch TalkBack. Touch and then double-touch the switch. Touch and then double-touch OK. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 23: What Data Will Be Erased If I Restore My Phone To Its Factory Settings

    Before the update, make sure your phone has Internet access. Go to Settings, touch Software Update > Check for Updates, and follow the onscreen instructions to complete the update. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 24: What Can I Do If My Phone Update Fails

    If the update still fails, restart your phone or back up important data and restore your phone to its factory settings. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright ©...

  • Page 25: Network And Data Transmission

    To remove the limit or set a larger value, go to the Settings screen and touch More... > Data usage. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 26: What Can I Do If My Mobile Data Connection Constantly Disconnects

    Take your phone to a place with good reception.  Go to the Settings screen, touch Mobile networks, and select the Enable always-on mobile data check box. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 27: How Do I Save My Data Traffic

    When you surf the Internet, set your phone to block images on web pages. On the Browser screen, touch > Settings > Bandwidth management, and deselect the Load images check box. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 28 Open the list of recently used applications. Flick left or right across an application or touch to close it, or touch to close all applications simultaneously. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 29: How Can I Reduce Traffic When I Am Roaming

    Internet. To access the Internet via a Wi-Fi network, perform the following: On the Settings screen, touch Wi-Fi. Turn on Wi-Fi on the Wi-Fi settings screen. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 30: What Can I Do If I Can't Connect To A Wi-Fi Hotspot

    4.7 What can I do if I can't connect to a Wi-Fi hotspot?  If the Wi-Fi hotspot is encrypted, make sure the password you entered is correct. Note that the password is case-sensitive. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 31 Static. Then enter an IP address and domain name. After your phone connects to the Wi-Fi network, a Wi-Fi icon will be displayed on the status bar. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 32: What Can I Do If My Wi-Fi Connection Constantly Disconnects

    Make sure you are within the working range of the Wi-Fi hotspot.  Go to the Wi-Fi settings screen, touch > Advanced, and touch Keep Wi-Fi on during sleep. From the displayed option menu, choose Always. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 33: What Can I Do If My Phone Can't Find Any Available Wi-Fi Network After I Turn On Wi-Fi

    Check that the wireless router's service set identifier (SSID) is not hidden.  Move your phone to the coverage area of the wireless router.  Turn Wi-Fi off, and then turn it back on.  Restart your phone. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 34: How Do I Know Whether My Phone Is Using Its Mobile Data Connection Or A Wi-Fi Connection To Access The Internet

    Once connected to a Wi-Fi network, your phone uses the Wi-Fi network for data services. The icon indicates that a 3G network is connected and indicates that a Wi-Fi network is connected. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 35: How Do I Clear My Browser's Cache And Web History

    Bluetooth devices?  Your phone may not be set to visible. On the Bluetooth settings screen, touch your phone's Bluetooth name to set it to visible. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 36: Why Can't I Transfer Files To Another Bluetooth Device That I've Already Paired With

    Internet using Bluetooth? You can connect your phone to a computer using Bluetooth, but you cannot access the Internet on your phone after the connection is set up. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 37: How Do I Install The Adb Driver

    If the installation fails and a yellow exclamation mark is displayed nearby the ADB driver, perform the following to reinstall the driver: Connect your phone to a computer. On the computer, double-click My Computer. Open Mobile Partner. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 38: What Can I Do If A Computer Does Not Recognize My Phone

    Use a USB cable to connect your phone to the computer in Media device (MTP) mode. You can then transmit files between your phone and the computer. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 39 USB storage device, and you'll be able to transmit files between the microSD card and computer. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 40: Applications

    If the application is not from Google's Play Store, go to the Settings screen, touch Security, select the Unknown sources check box, and touch OK. Then reinstall the application.  The third-party application may not be compatible with your phone. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 41: How Do I Install On Or Move Applications To The Microsd Card

    Your phone storage may be insufficient. To free up your phone storage space: Go to the Phone Manager screen, touch Storage cleaner, and follow the onscreen instructions to free up your phone memory. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 42: How Do I Close Background Applications

    If the problem persists, restart your phone or back up important data and restore your phone to its factory settings. Huawei releases updates at its official website from time to time. For better user experience, go to http://consumer.huawei.com/cn/ to download and install updates for your phone model or use the online update feature to update your phone.

  • Page 43: Is There Any Restriction On The Email Attachment Size

    To check your phone's Android version, go to the Settings screen and touch About phone. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 44: Calls And Contacts

    You can try restarting your phone or backing up important data and restoring your phone to its factory settings. If the problem persists, contact Huawei technical support or take your phone to a Huawei authorized service center. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright ©...

  • Page 45: How Can I Use The Tty Function On My Phone

    HUAWEI Android Smartphone Y536A1 FAQs 6 Calls and contacts Huawei releases updates at its official website from time to time. For better user experience, go to http://consumer.huawei.com/cn/ to download and install updates for your phone model or use the online update feature to update your phone.

  • Page 46: What Can I Do If My Ringtone Automatically Restores To The Default One After I Change It

    If so, install the microSD card and set the ringtone again. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 47: How Do I Export Contacts To Another Phone Using A Sim Card

    Then insert the SIM card into another phone, and import the contacts to that phone. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 48: How Do I Export Contacts To Another Phone Using A Storage Device

    Compatibility problems may occur with .vcf files created on different mobile phones and certain contact information may be lost after contacts are imported. You can also use the Bluetooth function to share and import contacts. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 49: How Can I Recover Contacts From My Microsd Card

    On the main menu screen, touch Contacts. On the Contacts screen, touch . From the displayed option menu, choose Import/Export > Import from storage. Select the saved .vcf file from which you want to recover contacts. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 50: How Can I Back Up My Contacts List Using Gmail

    On the Settings screen, touch Google. On the Google screen, touch the account, and then touch > Sync now to synchronize your contacts list. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 51: How Can I Synchronize Google Calendar Between My Phone And Microsoft Outlook Via Google Calendar Sync

    On your computer, download and install Google Calendar Sync. In the Google Calendar Sync dialog box, configure your Google account settings, select 2-way, set the synchronization interval, and then save the settings. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 52: How Do I Assign A Unique Ringtone For A Contact Or Contact Group

    To assign a unique ringtone for a contact, go to the contact details screen, touch Phone ringtone. On the Select ringtone screen, select a ringtone and touch APPLY. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 53: How Do I Assign A Photo To A Contact

    From the displayed option menu, choose a photo source, and follow the onscreen instructions to adjust the photo. When you are done, touch Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 54 > Set as > Contact photo, select a contact, and follow the onscreen instructions to adjust the photo. When you are done, touch OK. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 55: What Can I Do If My Phone Can't Display Contacts Saved In The Sim Card

    The figures are for your reference only. The actual screens may vary. 6.16 How do I switch between multiple ongoing calls? When you have multiple ongoing calls, touch to switch between them. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 56: Can I Use The Headset Button To Answer An Incoming Call

    Yes. When a call comes in, you can use the headset button to answer the call. It is recommended that you use the headset provided with your phone to prevent compatibility issues. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 57: Messaging And Texting

    Go to the Settings screen and touch Storage to check the available storage. If you don't have sufficient storage space, touch each item to view its size, and clear unwanted files to free up some space. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 58: Is There Any Restriction On The Multimedia Message Attachment Size

    7.3 How do I preview new messages on the notification panel? On the Messaging screen, touch > Settings, and select the Message preview check box. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 59: How Do I Save Messages As Drafts

    The message font size changes along with the system font size. You cannot change the message front size alone. 7.6 Can I restore deleted messages? The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 60: How Can I Switch The Input Method

    After installing an input method, touch Language & input on the Settings screen, and then select the input method that you have installed for it to take effect. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 61: Camera, Music, And Video

    When you phone is set to silence or vibration mode, the shutter sound is automatically disabled. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 62: Can I Change The Default Save Path For Photos And Videos

    If the flash can't turn on in mandatory mode, check whether your phone has sufficient power. Your phone automatically disables the flash when the battery level is low. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 63: Why Can't My Phone Open Some Images, Audio Clips, Or Videos

    If the problem persists, perform the following operations: On the Browser screen, touch > Settings > Advanced > Enable plug-ins, and choose Always on. Then try again. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 64: What Can I Do If My Phone Experiences Lags When Playing Online Music Or Videos

    If you are using a mobile data connection, move your phone to a place with good reception and try again.  Your phone may not have sufficient storage. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 65: What Can I Do If The Native Music Player Can't Scan All Local Music Files

    Play a ringtone (Huawei Tune in the ringtone list is recommended) with high volume to check whether the problem resides in the music file. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 66: How Can I Use The Headset Button To Control Music Playback

    To play audio files in the background, touch Play Music, play an audio file, and touch the Back or Home key. To exit Play Music, pause the currently playing audio file and touch the Back or Home key. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 67: Storage And File Management

    If your phone supports external microSD cards and you have inserted one into your phone, move your photos, songs, videos, and other files to the microSD card. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 68: Where Are My Files Saved By Default

    Photos and videos are saved to the DCIM folder in File Manager.  Screenshots are saved to the Pictures folder in File Manager.  Recordings are saved to the Recordings folder in File Manager. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 69: How Do I Format The Internal Storage

    Go to the Settings screen, touch Storage > Default storage location, and select the SD card check box. The figures are for your reference only. The actual screens may vary. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 70: What Can I Do If My Phone Can't Detect The Inserted Microsd Card

    If the problem persists, back up important data and restore your phone to its factory settings, or contact an authorized Huawei service center. 9.7 What can I do if my data is lost after I remove the microSD card? Lost data can't be restored.

  • Page 71: Location Navigation

    Take your phone to an open area with good reception. Contact the technical support of the application, or try another navigation application. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.
  • Page 72 10 Location navigation You can also try another navigation application. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. The figures are for your reference only. The actual screens may vary.

  • Page 73: Others

    Set the inbox checking frequency and touch Next. Enter the name you want people to see when they receive your emails, set your account name, and then touch Done. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 74 HUAWEI Android Smartphone Y536A1 FAQs 11 Others Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 75 On the Account settings screen, set the inbox checking frequency and touch Next. Enter the name you want people to see when they receive your emails, set your account name, and then touch Done. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 76: How Do I Remove An Email Account

    On the Settings screen, touch Add account > Corporate. On the Add an Exchange account screen, enter the required information about the Exchange account you want to add. For details, contact the server administrator. Issue 01 (2014-04-23) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 77: How Can I Access Huawei's Official Website And Forum

    The Account setup screen is displayed. Configure the synchronization settings for the account. Touch Next to finish configuring the account settings. If emails do not synchronize properly, contact the server administrator. 11.4 How can I access Huawei's official website and forum?  Official website: www.huaweidevice.com/worldwide...

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